The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.
I am a user of the Tata Indicom USB Modem for the Laptop. I pu rchsed this item approxiametly 1 week ago and received already 2 bills. 5 days after the purchase my internet access was made off and I was told that I had to pay already a bill of 1700 Rupees. The plan that I chose was the 1500 Ruppes plan which they told me would give me unlimited internet access and 5 GB downloading. I took this and paid the bill. 2 days after the again activated my internet access I get now again a next bill to pay again 1047 Ruppes or my connection will again be made off.
I did not use my limit that I doont even have in 2 days.
Are you not ashamed of yourout tselves of cheatin people like this. I know many people complain about this. I will surely sue Tata indicom for this in court and many other people will surely do the same. This is not to take. You have to correct this immediately! What is this Tata Indicom Company only a ###ing bunnch of liars that cheat Indians of their money an d ignore it. This commpany will surely go down if it continues to cheat and ignore their costumers. You make the Indian country really look bad. Be ashamed of yourselves.
We would like to inform you that our concerned team already visited your premises to resolve the issue. As confirmed from them, according to your request the termination proceedings are work in progress, our concerned team will contact you shortly.
Should you require any further assistance please mail us at customer.care@tatatel.co.in.
This is to inform you that your concern has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your Tata Indicom connection details in your original complaint. We are unable to establish the contact at your provided contact number.
Please do write to us at customer.care@tatatel.co.in, with your account number along with the contact number.
We assure you that we are committed to resolving the issue to your satisfaction.
We would like to inform that your complaint has been put before the concerned department. We have accorded it top priority and are expressly working towards resolving it at the earliest. We should revert to you shortly, request you to kindly bear with us in the interim.
Should you require any further assistance please mail us at Customer.care@tatatel.co.in.
We apologize for the inconvenience you had to go through because of us. We earnestly request you to give us a chance to rectify our issues and serve you better.
We request you kindly provide us your e-mail Id, Tata Indicom number or your alternate contact number to get in touch with you.
Should you require any further assistance please mail us at Customer.care@tatatel.co.in .
We would like to inform you that, we have verified your records and found your current usage has crossed the credit limit kindly clear the outstanding amount and stay connect with Tata Indicom services.
Should you require any further assistance please mail us at Customer.care@tatatel.co.in.
We sincerely apologize for the inconvenience caused to you.
We would like to inform that, our concerned team tried to contact you but unable to establish the contact, however, we request you to provide your other alternate number to get in touch with you for doing needful.
Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232 (10 am to 6 pm from Monday to Saturday).
We would like to inform you that, our concerned department spoke to you and updated the resolution.
Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232 (10 am to 6 pm from Monday to Saturday).
We sincerely apologize for the inconvenience caused to you.
We request you to kindly provide us your Tata Indicom connection details, your e-mail Id or your alternate contact number, which will assist us in doing the needful.
We assure you that we are committed to resolving the issue to your satisfaction.
Should you require any further assistance please mail us at Customer.care@tatatel.co.in.
We would like to inform you that, our concerned department spoke to you and updated the resolution.
We would like to inform you that, Amount has been not creadited in account, hence, as per uasege correctly charged for music station on 18-Jul-2011, so refund not applicable.
Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232 (10 am to 6 pm from Monday to Saturday).
We sincerely apologize for the inconvenience caused to you.
We would like to inform that, as per your complaint our concern team verified all the records and found that no other services were added to your account.
We assure you that we are committed to resolving the issue to your satisfaction.
Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232 (10 am to 6 pm from Monday to Saturday).
We sincerely apologize for the inconvenience caused to you.
We would like to inform you that, kindly visit and provide your payment receipts of installments in Tata Indicom Public Office or TVS/TVH to get your problem solved.
Further, for cancellation of your account, put a mail requesting for cancellation of your account to the below given mail id.
We assure you that we are committed to resolving the issue to your satisfaction.
Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232 .
Thanks and Regards,
Customer Care,
Tata Indicom.
Resolved
The complaint has been investigated and resolved to the customer's satisfaction.
MY MOBILE IS AUTOMATICALLY CONNECTED TO TATAZONE INTERNET, AND BALANCE DEDUCTED. I SEND MAIL TO COSTUMER CARE BUT NO USE. EVERYDAY ITS HAPPENING.
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SushilKC
IN
1 complaint
1 comments
SushilKC
of IN
Jul 20, 20166:41 am EDT
Verified customerThis complaint was posted by a verified customer. Learn more
I have 6 years old intrument from Tata Indicom. Account# [protected] in MUMBAI
On many previous complaints TATA Indicom has changed the receiver and battery of that with USED ONEs. Due to that the instrument issues are not fixed permanently and come back after 3-4 months. One can bear for sometime but has to again contact the NON-RESPONSIVE tata indicom 121 line.
24th Nov - logged complaint for change of instrument
26th Nov - when the technician refused to change the intrument - logged another complaint and talked to the supervisor of the call centre.
2nd Dec - NO RESPONSE SO FAR for the new intrument - so talked to Nodal Office. Good lady promised quick action within 24 hrs and that a NEW instrument will be given to replace the old one
7th Dec - 5 days have passed and their 24 hrs are not over yet. Called again and told that they can not change the instrument to new one. And that I have to purchase a new instrument and pay for it.
VERY DISGUSTING and ANNOYING - THEY DO NOT CARE ABOUT THE CUSTOMER.
Piece of advise to all - DO NOT TAKE TATA INDOCOM CONNECTIONS - THEIR SERVICE IS PATHETIC.
Sushil
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Kishore Mehra
1 comments
Kishore Mehra
Jul 20, 20166:41 am EDT
I have a broad band connection from Tata Indicom. My internet connection is down since lat 12 days. I have complained many times. Every time I lodge a complaint it is closed after 3 days and I am informed that the complaint is resolved.
I do not know why this Tata company is cheating the customers.
There is no escalation mechanism and I am unable to go beyond the call centre.
Can anybody help me by providing me with e-mail adress or telephone of Rata Tata?
DOes he have time to hear the complaint of an internet customer?
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Nit picker from KT
AE
2 comments
Nit picker from KT
of AE
Jul 20, 20166:41 am EDT
Tata Indicom Broadband internet service and support is really bad – Don’t buy !
In past 3 months my net service worked for just 30 days. The mails sent to tata indicom customer care team were not responded to for week at a time. Their nodal officer is gutless freak who says that no matter if service was not there.. I will be charged.
Its in their policy – No Refund!
I have exchanged some 200 mails and the copy paste working is inhuman. The response I get from them is way off the mark. They have ###s working in their team who have been assigned incentive to harass customers .
They don’t understand the word refund or disconnect! Their server shows me logged in even when their line is not connected!Isn’t that hilarious? I mean, if I can get net without their line, why the hell will I need to pay them?
Their engineers are great ! They have been ringing my door ball at 6:30 in the evening!
I don’t know what they do the whole day ! They close the service calls at their end and tata indicom seems to be helpless. I keep filing complaints and they either ignore them or close the calls without even checking up!
As a customer you will be required to coordinate between the customer service and engineer yourself, and damn, you won’t get paid for it either .
I was denied refund or disconnection! My fault – I asked the damn service to be removed as it was not working for 2 weeks and there was no response from their team !
Just imagine – Tata indicom charging all its customers on daily basis, even when they do not provide services . Isn’t it shocking! A policy that states that there will be no refund! Even when there is no service?
They play around to show usage on customer account to justify the charges! Damn, my system was not even switched on for a whole week!
After wasting many a hours sending mails and trying to show them some reason, I have finally stopped . I just want you to avoid such a service company and place your hard earned money elsewhere ! With Tata indicom you will only suffer nd get cheated . Tata indicom is a fraud company . Avoid it at all cost !
If you want to know more views – please check the links below :
You can find endless list if you just type tata indicom service on google .
All said and done – I just want to warn you – Please don’t go for tata indicom internet broadband services. It’s pathetic.
Regards,
Yours Sincerely!
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Rahul Suri
1 comments
Rahul Suri
Jul 20, 20166:41 am EDT
To start with, I took this connection about an year ago or more than that. They didn't have any setup charges if I pay them a lump-sum for 6 months together, however I was never aware that is a catch all about and am landing to a biggest trouble in my life. I paid them the amount for 6 months, it took them 3-4 days to get it installed, I was happy spped was not that impressive but I had 24 hours connectivity to internet. Soon after sometime problems started when after every few days, there was one or the other problem.
I called up their customer-care services, number bot in use. Finally got the number after dialing "Dial-in services", then got connected to someone sitting in pune, who asked me all sorts of weird questions and at the end of it told me I am forwarding it to the relevant department, who will contact you shortly and will resolve your issue, gave me a reference number. I waited for few days nothing worked no one visited. Later on I called up there center again, now this time it was a girl I was speaking with, again asked me all sorts of weird question and said I am re-forwarding the request as the reference number you are giving me on my system it says the issue has been resolved already by the department, they visited your place as well and found everything ok. Which was a total lie as noone even visited nor the problem was sorted.
Now it was already 7th day... I was really getting frustrated I called up again now this time I was speaking to person in hyderabad, I suppose then I asked him that I would like to speak to supervisor, he said no supervisors are available, when I asked him when will they be available. He said I am not too sure, I asked him if they can call me back, he first said no, then after some time trying to finish my call, he said "I am sending the mail to my supervisor, who will call you in when they are free." I waited for 2 -3 days, no one turned up no calls been made, surprisingly problem automatically was sorted out... but it was not sweet for long, thereafter what happened at night problem arose again, now i was furious called and this time I was speaking to some1 in Delhi/pune I don't remember, but she was a manger as per what she told me, she said I've noted these details and she'll personally get this sorted out for me as there have been some line breakage in my area, I asked her a simple question why can't they inform their customers about it and moreover they must provide some alternative to their customer she apologized and told me you validity would be extended and would be sorted out very soon however refused to provide and specific time.
Problem was sorted out after 3 days finally after another couple of calls.
Then after few weeks again a problem, I have just lost it... now it was getting on my nerves... I no more required any solution-I called them and told them "Since the day I've taken this connection, I've always had one or the other problem, nothing been sorted out for me as yet, so I need my money back." They said as its a prepaid a/c we can't refund, no I've hardly used their connection... no services been provided and as per the inconvenience I've faced with TATA I should have got my money back. This is not all, after so many complaints finally I can use my connection and this was the time i used my connection for more than 20 days... the maximum time I would have used the connection continuously since the time I've bought this connection.
However now it came the day to renew it, so I just thought giving it another chance toTATa, and renew it finally rather than going for a hassle to take any other co.'s connection.
It worked all fine for few days... however again the link/no browsing problem started... they again gave reference numbers and said will extend validity everytime happed during weekends, I wonder why? And I m not too sure if they even added the value to my pack or just said like that. Now, about few days ago my another renewal was due on [protected] which has not come, however they says you have only Rs. 11 in your account, you cannot use it. I told the customer care representative you should have at least called me to inform about the renewal, no calls made, nor any communication made and you have suspended my connection, they had no answer to it.
Now I said I need to access it they said you need to renew it, I aid okay how do I do it instantly, the agent "Nitin" was his name---so called floor supervisor said you can renew the a/c oer the internet paying online, I paid thru my ICICI bank Netbanking as per ICICI they have made a payment straight-a-way to vsnl TAT indicom Broadband However as per VSNL they have yet not received the payment. They can't send me a written confirmation saying that they have not received the payment so that I would take it further with ICICI bank why payment is deducted from my account, I know they have that money and someone is not doing there duty. I told them to start my services again or return my money, they say they have not received the payment.
Beware!
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Rupesh Sreenivas
1 comments
Rupesh Sreenivas
Jul 20, 20166:41 am EDT
This is very pathetic situation, that we cannot expect from such a big customer caring company like tata. I have tata indicom broadband connection, and the same have been taken to work as remote for official purpose.
Now It has been 4 days, there is no broadband service to BTM Layout, Bangalore area. I already logged a ticket for this, and daily inquiring about the ticket, and I used to get same answer every day that " It will be ready by another one hour sir " , and now somany one hours over and till this time there is no way to hope its going to come.
Concern people are not picking up their cell phone, and now I am in trouble, since this is effecting my official work. Tataindicom has taken three months amount in advance, and now they don't have any issue because money is already paid.
This is such a bad situation I ever faced.
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Jagannath Das
1 comments
Jagannath Das
Jul 20, 20166:41 am EDT
Same case here. Tata indicom service not available for 5 days and calling up their call centre is not of any help. Everytime they will say work is in progress. The call centre people dont even know what's the problem actually. Recently they installed the service at my home but they had put the D-Slam equipment in a nearby building without permission. Soon the building people switched it off and now our connection is lying idle. What will happen to the six month's amount paid in advance we dont know.
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Ashok
1 comments
Ashok
Jul 20, 20166:41 am EDT
The customer care are extremely rude. All they say is that the problem will be resolved but no one turns up.
Valerie
US
5949 complaint
2577 comments
Valerie
of US
Jul 20, 20166:41 am EDT
The worst and the ever worst services provided by the tata indicom broadband, india.please dont subscribe if u expect a good services it will be the worst.
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Mahesh Kumar Balakrishnan
1 comments
Mahesh Kumar Balakrishnan
Jul 20, 20166:41 am EDT
I have taken this Tata Broadband Connection (Infinity Plan) and i curse myself for doing such a stupid thing. I just warn everybody out there, please don't go for this connection.
The connection will be down once in every week and it will take ages to make it right. Tat 2 u mite have 2 call them and pester them more than 2 - 3 times a day.
Every time you call customer care they tell you that it is resolved and i can start using but the truth remains the same that i cannot browse...
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Poddar Travels
IN
1 complaint
1 comments
Poddar Travels
of IN
Jul 20, 20166:41 am EDT
TATA Teleservices (Maharashtra) Ltd., Mumbai - India
My ISP is TATA Teleservices (Maharashtra) Ltd., Mumbai (India). I have taken a Broadband Connection of 512 kbps from them. Their Plan is "Business 700 - 512 kbps" with 1:4 compression ratio. Firstly, I should get an real speed of 512 kbps, but they argues that as per compression ratio you will get 128 kbps speed, but then why they are advertising this as 512 kbps plan. Now as per them I should get 128 kbps speed, but in actual I am getting only 90, 80, 85, 60, 40, 9, 8, 6 kbps speed only. I lodged about 22 complaints with them, but none has been attended. I have tested their speed at various level, and have the records of all those tests. They are charging me about 1200/- Per Month, but giving only 60 kbps speed against my plan of 512 kbps. They are just cheating to public. I hereby warn public, not to take their connections.
Pramod S. Podhar
City : NAGPUR
STD : 0712 Broadband ID : 402050
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nmd41
IN
2 comments
nmd41
of IN
Jul 20, 20166:41 am EDT
it is in India and not iran
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nmd41
IN
2 comments
nmd41
of IN
Jul 20, 20166:41 am EDT
tata indicom sold one haier cell phone to me 0n 18 feb. 10 with an offer of 1500 min free.tag. when I submitted my id. card ( driving licence, address proof and 1 photo, they asked 1150 Rs. which I paid. It was in Thana, Mumbai. MY NO. [protected].They promised immediately it will be activated. Even after 2 days it was not. I had to go to gallery again. They showed false surprize. Then one went inside and then gave me my phone back saying ' its ok. it is activated. It was he said time barred?After few days(4 to5) it is dead. The customer cell says either u have not given the needed papers or the gallery people have not sent it to the company. It tata shop, their own shop only.u dont bother us noe. It is your bad fate. go again to tata gallery in thane and ask them why papers are not sent. Have they lost or is there any play they are playing. I am without the phone. great Co. Great people. I now repaint and regret for choosing such an inefficient co.
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C.VISWESWARA
1 comments
C.VISWESWARA
Jul 20, 20166:41 am EDT
I AM PROVIDED TATA INDICOM WIRELESS SET WITH CONNECTION AFTER PAYING Rs. 2900/- TO THE OUTLET AND DUE TO BAD SERVICE I TOLD TO TATAINDICOM CUSTOMERCRE CENTER AND SURRENDERED THE INSTRUMEMNT AFTER DISCONNECTING SERVICES FROM 8-5-2007 AND INSTRUMENT COLLECTED ON [protected] VIDE RECEIPT NO. 89626. MY TEL.No. GIVEN WAS [protected].
NOW I AM HARASEED BY SENDING ME THE LEGAL NOTICE TO REPAY Rs.1330/-.
THOUGH MY DEPOSIT AMOUNT OF Rs.1500 /- IS NOT RETURNED I AM ASKING TO PAY 1330. KINDLY TAKE IMMEDIATE ACTION TO STOP THE LEGAL NOTICE.
C.VISWESWARA.B.Com., LL.B., C.A.AMIMM, AMIFT.
BANGALORE
MATTER MOST URGENT
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arun
IN
1 comments
arun
of IN
Jul 20, 20166:41 am EDT
I am not getting correct response from the authorised dealer of tata indicom in piler about the plug to surf usb modem. I asked them about the product in piler and they r telling me that there is no tata indicom office in piler . Here in piler there r no proper servicing to the customers.
We kindly request you to consider this complaint and take necessary action on them.
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Sudhir.R
1 comments
Sudhir.R
Jul 20, 20166:41 am EDT
A copy of Email to: TATA INDICOM
PLEASE SPEND SOME TIME FOR THIS LETTER TO KNOW HOW TATA INDICOM IMAGE GOING DOWN.
For your kind information I would like to inform you that, my internet connection was expired on last week, and I received frequent call from your call center (Phone No. 011-[protected]) for recharge.
Four days ago when I received call from your call center I told her that u can send your executive to collect cash or cheque.
when your executive arrived, I asked that you need cheque or cash he told me that pay by cash, and I paid Rs: 2189/-when I asked about the receipt he told that we don’t have receipt we will recharge on the spot, after few second he told me that the system is not working so I will recharge within one hour, that day onwards I was a frequent caller to your customer care and the agent of our area, agent is not picking the phone, It took four days to get my internet to recharge. Today when I told your customer care person that I am going to write a letter to your organization, after that my connection was recharged, this is the way your customer are facing the problems with such a big organization like TATA INDICOM.
I was very much satisfied with the cable internet provided by the local cable network. I was disconnected that only because the name of TATA INDICOM. Here I would like to write the detail of the local agent who collects the money from me. Mr. Nitin Baisoya M/s. SLM Cable TV Network, P-169, Old Pillanji, Sarojini Nagar, New Delhi – 110023. I don’t know what’s intension behind this, but one thing is clear that, your after service is worst than any local network.
Unfortunately I paid the cash, if I pay by cheque then I will stop payment by my bank, any way I would like to inform you that, when my account expired, I am not going to give a chance to serve me any more, I will disconnect your great and sincere service. Hope your organization get the time to go through this letter.
Thanks, to know the practical experience with TATA INDICOM, Theory and practical are entirely different, that proved by yourself.
Sudhir.R ( User I.D. Sudhir122 ), F-122, Sarojini Nagar, New Delhi-23
My plan is 128kb unlimited for three months and after recharged it’s too Slow to operate
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prasad
IN
1 comments
prasad
of IN
Jul 20, 20166:41 am EDT
I am using Tata Indicom since several years and never realized that my login and password has been shared to the others by tata Indicom service people for misuse.
several times I had to renew my account before the due date because of less memory balace in my account.
Today I got to know that there are many IP addresses using my internet connection using my login and password. Customer care executive says to lose the hopes and change the password and to renew the account again.
The worst part is Tata indicome site always shows error when we want to change the password.
I only use internet just to check emails but 7.5GB memory gets consumed in 3 months. I could not believe it but I used to continue because I was also working in TATA grooup.
Now I suggest everyone not to use Tata Indicom broadband or any services by that company.
Regards
Prasad
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manikandan
2 comments
manikandan
Jul 20, 20166:41 am EDT
The customer care of tata indicom is of no use. No one knows about their product fully. For example when I enquired about the std card named as india card launched by tata indicom was not known to the executives of customer care.
Even the customer care lines are not proper. As the voice says "Please hold while we connect to one of our representatives" the phone becomes unattended.
Haier handset never displays battery full even after charging it for the whole night.
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prince bhutani
1 comments
prince bhutani
Jul 20, 20166:41 am EDT
Tata Indicom,
Oh my god, its horrible talking about this company and its staff .
As i am a customer of tata indicom from last 5 years but still they cant satisfy their customers ..
i wont be writing much about the company bcoj as much as i ll write , the space will be getting reduced and i have so much to write about the company that i can fill my full computer with the complaints of this company..
better would be if any of the company member should call me up and contact me their only..
my no. is [protected],[protected]
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vinod solanke
1 comments
vinod solanke
Jul 20, 20166:41 am EDT
Every day I am facing the same problem that internet is not working. I called your call center and they asked me to do some changes then its works this is happing every day.
I request please look into it ASAP.
Login ID : vinod.solanke
Thanks
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Terri Looney
1 comments
Terri Looney
Jul 20, 20166:41 am EDT
I would like for your company to stop getting money out of my checking account! I no longer need your protection! If there are any questions; you can call me today-Thursday, Sept. 11th- any time is fine! My new phone number is [protected] or my email address is looney.terri@yahoo.com!
Sincerely,
Thank You,
Terri L. Looney
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yolanda bartley
1 comments
yolanda bartley
Jul 20, 20166:41 am EDT
i agree with all of the previous users i just was wondering how someone could keep taking money out of my account w/o me giving them any info hopefully i will have my money refunded soon.if not i am going to get me a lawyer.
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Tata Teleservices
IN
13 comments
Tata Teleservices
of IN
Jul 20, 20166:41 am EDT
Tata teleservices limited
Dear Customer,
Apologies for the inconvenience caused to you, we would like to inform you that your connection is now working fine.
Should you require any further assistance please mail us at Customer.care@tatatel.co.in.
Thank you.
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Abhijit Kudalkar
1 comments
Abhijit Kudalkar
Jul 20, 20166:41 am EDT
Well since I am quite frustrated, let me be brief about it. I have a connection in Dombivli (E). Right from the start, the connection had continuous message of requested timed out. Even 9 months down the line they are not able to resolve the issue in spite of numerous complaints. The main culprit is that they are using the low quality lease line of the DIS (Dombivli Internet Service).
Additional when the complaint is supposed to be closed, they do not take the customer feedback as to whether the complaint is closed or not, which means they close on the complaints without attending them at all.
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deepak baskandi
1 comments
deepak baskandi
Jul 20, 20166:41 am EDT
deepak baskandi did a booking for walky on 22/08/2007.Due to non availability of signal i was denied connection which makes it clear that although i was willing to get the walky installed it was your organisation which failed to provide me with a connection.On 05/09/2007 i gave an application to your franchise Dheer comn,shop no 3,rhea apts,aundh rd,khadki,pune 411003 regarding refund of my booking amt of Rs 561/-.Since then i have contacted them on numerous occasions and on 01/01/2008 again a mail has been sent to you by monisha aggarwal of dheer comn regarding my refund.I have given n number of call at your companies call centre but the responce has been discouraging.This behaviour on your componies part is not only pathetic but unethical.My CAF no is MHROMEWTR:235559.If prompt action is not recieved from your office i will not hesitate to publish your companies misdeed in national daily and approach consumer court to get justice.
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1204
IN
1 comments
1204
of IN
Jul 20, 20166:41 am EDT
Verified customerThis complaint was posted by a verified customer. Learn more
i bought one tata indicom no. but the shopkeeper whom i bought my no. he didn't submitted the documents to tata, so my outgoings got barred but now when i visited nirman vihar's branch of Tata that person (shakar Sharma) he actually misbehaved that sory go to that shopkeeper he will do that he didn't entertained even for a single minute rather misbehaved that we cannot do anything u just get out, is this tata is sitting for .
then i called to customer care he there was a guy (vikas kumar) whom i said that i want to talk to ur manager then he said sory madam unless we didn't know the reason we cannot transfer the call, then i told him the reason then he said madam because we are not getting any responce we are dissconnecting but after so much ague he toldthat he is transferring my call and he put me on hold for half an hpur.
this is what tata indicom is serving to its customers.
Acc No: [protected] and my email ID is babita1204@gmail.com.
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Maj Rajarshi Kar
1 comments
Maj Rajarshi Kar
Jul 20, 20166:41 am EDT
Sir/Madam,
1. I had a Tata Indicom telephone connection(telephone number [protected], now surrendered), taken during Nov 2007 from Nasik/Devlali.
2. When the connection was taken the salesman did not divulge to me the complete billing procedures which took me by surprise. Later on, disgusted by the response of the agencies/sublets regarding the billing procedure I surrendered the same connection during Mar 2008(vide cancellation request no [protected]).
3. The agency out here told me that the connection will be disconnected in due course of time. But during Apr 08 when I had gone to return the hand set, the agency told me that on some body else's request the connection had been reactivated, and I have a pending bill of Rs 15/-(Rupees Fifteen only) which again surprised me.
4. The thing which has worried me is how can such a reputed institution do such a thing to its customers. It is a known fact that in case I want to restart my connection I myself will give that authorisation, so how can the company act in such an irresponsible manner.
5. The name of the shop/agency is M/S Suyog Telecom, 1&2 Anand Mol, Near Kanya Kothari School, Jail Road, Nasik(Maharashtra), tele nos- 6515256 & 6515257.
6. Hope you do the need ful and please intimate me the action taken by you through my e-mail.
Thanking You,
Rajarshi Kar
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R.Parameswaran
1 comments
R.Parameswaran
Jul 20, 20166:41 am EDT
Sub : I am register in my own website
Sir
My name is R.Parameswaran, I am using in your tataindicom bradband net conation sir, june 7th evening reg in my own domin reg but not reg. so I am which person I will contact sir…please give me more information and contact person Phone number.
Thank you
My own reg www.dualplusnet.com
My tataindicom bradband User Id : dualplusnet@vsnl.net
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PRATEEK VISHWA
IN
1 comments
PRATEEK VISHWA
of IN
Jul 20, 20166:41 am EDT
Verified customerThis complaint was posted by a verified customer. Learn more
thnx man u saved me.. i was abt to book for same.. :)
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Raj
IN
2 comments
Raj
of IN
Jul 20, 20166:41 am EDT
don't go for that tataindicom ... i registered vsnl broad band about 1 week ago but i haven't get any call from vsnl.
i tried to call agent he is not even picking my call...bad service..
AWAY FROM VSNL/TATAINDICOM BROADBAND...
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Rohit Mehta
1 comments
Rohit Mehta
Jul 20, 20166:41 am EDT
I booked tata indicom bradband on Dec 30th 2007. While taking the connection the salesman said that there would be no problem in the process. My connection was supposed to come within 7 days. I did not come. After several calls and reminders, the people from TATA said that I cannot connection because i am a Bachelor, it seems that tata provides connections only to married people. anyways, it was fine till then. I asked them to cancel the connection and Return my cheque. Now after several calls, reminders repeatedly, still my cheque has not come. Its is almost 2 months now. I think konow i wolud have to take the next step if it is not returned, Lodge complaint in consumer forum.
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Shantau
1 comments
Shantau
Jul 20, 20166:41 am EDT
I had a Tata Indicom Broadband conection in Delhi- post paid with Account No.ACCssss (user id shantasss. Due to very poor service, the connection was terminated by me around 25 July , 2006 and the CPE was collected after repeated attempts on August 12th, 2006. Now since then I have contacted all the people by e mail as well as the customer service centre to get my security deposit of Rs1000.00 back. But there is no indication as to when this will come. My last e mail dated Sept 5 has not been acknowledged by any one of the above gentlemen whose names have been given above. Although consumer are expected to pay bills on time , refund of a paltry amount like Rs1000.00 takes for ever. The customer service is horrible beyond description. E mails do not elicit any response or generate meaningless replies , calls get attended after being put on hold for 10-12 minutes on an average and the junior call centre employee taking calls cannot provide any redressal at all.
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Rajesh Sharma
2 comments
Rajesh Sharma
Jul 20, 20166:41 am EDT
Dear Sir,
Pls look into the matter, my net is not working for last 15 days and nobody is responding to my complaints, I am being charged for every single day when the internet is not working. I have lodged numerous complaints but nobody is even ready to acknowledge the complaints.
We took a TATA Indicom BroadBand Connection on 22 Nov 2007 ( User id : rajesh_xuser@vsnl.net) and till this date we are just regretting on our decision as the internet has not worked fine even for one week. From 19th December 2007 it has completely stopped working and my numerous complaints via Emails and Telephone fall on deaf ears.
The call center executives are just courteous but in context of solving problem they are of no use.
These are the snap shot of the complaint I have raised
Total no of requests (No's and Dates of complains) I have made till date (This does not include numerous folloup's and email's) : -
[protected] 26th Nov 2007
[protected] 11th Dec 2007 (Auto Closed)
[protected] 12th Dec 2007 (Auto Closed)
[protected] 13th Dec 2007 (Auto Closed)
[protected] 19th Dec 2007 (Auto Closed)
[protected] 22nd Dec 2007 (Auto Closed)
7) Raised again on 28th December 2007 (Auto Closed)
[protected] 02nd Jan 2008
9) Raised again on 03rd Jan 2008
After requesting Tata Indicom for more than 15 days to correct my interent nothing happened so I initiated a request through an email from rajesh_xuser@vsnl.net to customerservice@vsnl.co.in.
But after receiving no response I forwarded my request to
Nodalofficer.north@vsnl.co.in, nodalofficer.hq@vsnl.co.in.
Since no response came from their side also I raised the request with
appellate.authority@vsnl.co.in.
With again I got response I sent emails on 1st of Jan to
banik@vsnl.co.in, ravindran@vsnl.co.in.
Till date its been 15 days my net is not working, leave apart getting it rectified nobody is responding to my emails, I have paid advanced rent for 4 months and I have received bills also, they are deducting money as per schedule but they are least interested whether I am receiving the promised service or not. I am completely disappointed and frustrated by a company which is associated with TATA brand name which represents trust.
Pls look into the matter and help me.Pls get my connection disconnected and help me gte refund of my amount paid to Tata Indicom Broad Band. My contact detail is [protected]
Kind Regards,
Rajesh Sharma
[protected]
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Vadiraj
1 comments
Vadiraj
Jul 20, 20166:41 am EDT
I got a new broadband connection of Tata Indicom on 19th Oct 2007. It was a pre-paid connection for 6 months and I paid more than Rs.3000 for that. On 27th October, I found that the connection is not working and raised a complaint. They promised me service within 24 hours. Its 30th October already and there is no sign of service. When I call the customer care, they say that there is some cabling issue and they dont promise on any date by which they can fix the issue. On top of that, some customer care executives are very rude in their interaction and exhibit a sort of don't-care attitude.
My basic question is if they had cabling issues, why didn't they say that before giving the connection? They are very responsive till they get the money but, after that, they behave as if they are in no way related to our issue.
This is not the only reason for my anger. One of my relatives also had this connection and the service was so pathetic that it worked for only 1 day and they did not rectify the issue for more than a month. Then, they started giving lame reasons that they could rectify only if the account was renewed. They declined to provide a refund. Finally, my relative raised a cancellation request and even that is pending since 1 month.
If the consumer fails to make the payment by the specified date, he has to pay a penalty and the service provider may go to the extent of disconnecting. But, on the other hand, if the service provider fails to provide the service by the promised time, there is nothing to penalize them. They roam around freely cheating many more consumers. I think, we need to put an end to this, so that consumers have some means of penalizing the service providers for poor service.
Thanks,
Vadiraj.
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rishikesh bahadur singh
1 comments
rishikesh bahadur singh
Jul 20, 20166:41 am EDT
sir,
i am existing customer of tata indicom within 1 year but now i am not getting service due to documet i have submitted the document on 30 dec and i have to do complain to customer care no is NTT-[protected] and NTT-[protected] but i am not got service as yet please consider ny complan and provide the service continiousoly.
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seema sridhar
2 comments
seema sridhar
Jul 20, 20166:41 am EDT
List of complaints against Tata Indicom Broadband
1. service is very very poor
2. always the link is down
3. complaints never attend
4. no technical support.
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Raj
IN
2 comments
Raj
of IN
Jul 20, 20166:41 am EDT
hey man you got account...
but for me they took my money and went out...
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Prakash213
IN
1 comments
Prakash213
of IN
Jul 20, 20166:41 am EDT
Its the companys fault by recruiting such type to employees, what can the consumer do?
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SBI Card Cares
IN
29 comments
SBI Card Cares
of IN
Jul 20, 20166:41 am EDT
Dear Customer,
Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.
Thanks and Regards
Customer Care
Tata DOCOMO
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arvind gupta
1 comments
arvind gupta
Jul 20, 20166:41 am EDT
Tata Indicom customer care executives have told that my connection will functional wirthin 24 hours but i has not started till date. I took this connection on 9th nov.
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Tata Teleservices emails
customer.care@tatatel.co.in
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cs.helpdesk@tatatel.co.in
100%
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Support
Tata Teleservices address
A, E & F Blocks Voltas Premises, T. B. Kadam Marg, Chinchpokli, Mumbai, 400033, India
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MY MOBILE IS AUTOMATICALLY CONNECTED TO TATAZONE INTERNET, AND BALANCE DEDUCTED. I SEND MAIL TO COSTUMER CARE BUT NO USE. EVERYDAY ITS HAPPENING.
I have 6 years old intrument from Tata Indicom. Account# [protected] in MUMBAI
On many previous complaints TATA Indicom has changed the receiver and battery of that with USED ONEs. Due to that the instrument issues are not fixed permanently and come back after 3-4 months. One can bear for sometime but has to again contact the NON-RESPONSIVE tata indicom 121 line.
24th Nov - logged complaint for change of instrument
26th Nov - when the technician refused to change the intrument - logged another complaint and talked to the supervisor of the call centre.
2nd Dec - NO RESPONSE SO FAR for the new intrument - so talked to Nodal Office. Good lady promised quick action within 24 hrs and that a NEW instrument will be given to replace the old one
7th Dec - 5 days have passed and their 24 hrs are not over yet. Called again and told that they can not change the instrument to new one. And that I have to purchase a new instrument and pay for it.
VERY DISGUSTING and ANNOYING - THEY DO NOT CARE ABOUT THE CUSTOMER.
Piece of advise to all - DO NOT TAKE TATA INDOCOM CONNECTIONS - THEIR SERVICE IS PATHETIC.
Sushil
I have a broad band connection from Tata Indicom. My internet connection is down since lat 12 days. I have complained many times. Every time I lodge a complaint it is closed after 3 days and I am informed that the complaint is resolved.
I do not know why this Tata company is cheating the customers.
There is no escalation mechanism and I am unable to go beyond the call centre.
Can anybody help me by providing me with e-mail adress or telephone of Rata Tata?
DOes he have time to hear the complaint of an internet customer?
Tata Indicom Broadband internet service and support is really bad – Don’t buy !
In past 3 months my net service worked for just 30 days. The mails sent to tata indicom customer care team were not responded to for week at a time. Their nodal officer is gutless freak who says that no matter if service was not there.. I will be charged.
Its in their policy – No Refund!
I have exchanged some 200 mails and the copy paste working is inhuman. The response I get from them is way off the mark. They have ###s working in their team who have been assigned incentive to harass customers .
They don’t understand the word refund or disconnect! Their server shows me logged in even when their line is not connected!Isn’t that hilarious? I mean, if I can get net without their line, why the hell will I need to pay them?
Their engineers are great ! They have been ringing my door ball at 6:30 in the evening!
I don’t know what they do the whole day ! They close the service calls at their end and tata indicom seems to be helpless. I keep filing complaints and they either ignore them or close the calls without even checking up!
As a customer you will be required to coordinate between the customer service and engineer yourself, and damn, you won’t get paid for it either .
I was denied refund or disconnection! My fault – I asked the damn service to be removed as it was not working for 2 weeks and there was no response from their team !
Just imagine – Tata indicom charging all its customers on daily basis, even when they do not provide services . Isn’t it shocking! A policy that states that there will be no refund! Even when there is no service?
They play around to show usage on customer account to justify the charges! Damn, my system was not even switched on for a whole week!
After wasting many a hours sending mails and trying to show them some reason, I have finally stopped . I just want you to avoid such a service company and place your hard earned money elsewhere ! With Tata indicom you will only suffer nd get cheated . Tata indicom is a fraud company . Avoid it at all cost !
If you want to know more views – please check the links below :
http://www.indiabroadband.net/tata-indicom-broadband/1100-poor-service-tata-indicom-broadband.html
http://www.indiabroadband.net/tata-indicom-broadband/1098-poor-service-tata-indicom-broadband.html
http://www.consumercomplaints.in/complaints/tata-indicom-broadband-c64920.html
http://searchfornirvana.blogspot.com/2007/05/poor-service-from-tata-indicom.html
http://blog.taragana.com/index.php/archive/tata-indicom-broadband-connection-review/
http://blog.sandipb.net/2005/08/01/pathetic-tata-indicom-broadband-service-in-delhi/
http://mybiggestcomplaint.com/tata-indicom-broadband-internet-connection-very-bad-quality/958/
You can find endless list if you just type tata indicom service on google .
All said and done – I just want to warn you – Please don’t go for tata indicom internet broadband services. It’s pathetic.
Regards,
Yours Sincerely!
To start with, I took this connection about an year ago or more than that. They didn't have any setup charges if I pay them a lump-sum for 6 months together, however I was never aware that is a catch all about and am landing to a biggest trouble in my life. I paid them the amount for 6 months, it took them 3-4 days to get it installed, I was happy spped was not that impressive but I had 24 hours connectivity to internet. Soon after sometime problems started when after every few days, there was one or the other problem.
I called up their customer-care services, number bot in use. Finally got the number after dialing "Dial-in services", then got connected to someone sitting in pune, who asked me all sorts of weird questions and at the end of it told me I am forwarding it to the relevant department, who will contact you shortly and will resolve your issue, gave me a reference number. I waited for few days nothing worked no one visited. Later on I called up there center again, now this time it was a girl I was speaking with, again asked me all sorts of weird question and said I am re-forwarding the request as the reference number you are giving me on my system it says the issue has been resolved already by the department, they visited your place as well and found everything ok. Which was a total lie as noone even visited nor the problem was sorted.
Now it was already 7th day... I was really getting frustrated I called up again now this time I was speaking to person in hyderabad, I suppose then I asked him that I would like to speak to supervisor, he said no supervisors are available, when I asked him when will they be available. He said I am not too sure, I asked him if they can call me back, he first said no, then after some time trying to finish my call, he said "I am sending the mail to my supervisor, who will call you in when they are free." I waited for 2 -3 days, no one turned up no calls been made, surprisingly problem automatically was sorted out... but it was not sweet for long, thereafter what happened at night problem arose again, now i was furious called and this time I was speaking to some1 in Delhi/pune I don't remember, but she was a manger as per what she told me, she said I've noted these details and she'll personally get this sorted out for me as there have been some line breakage in my area, I asked her a simple question why can't they inform their customers about it and moreover they must provide some alternative to their customer she apologized and told me you validity would be extended and would be sorted out very soon however refused to provide and specific time.
Problem was sorted out after 3 days finally after another couple of calls.
Then after few weeks again a problem, I have just lost it... now it was getting on my nerves... I no more required any solution-I called them and told them "Since the day I've taken this connection, I've always had one or the other problem, nothing been sorted out for me as yet, so I need my money back." They said as its a prepaid a/c we can't refund, no I've hardly used their connection... no services been provided and as per the inconvenience I've faced with TATA I should have got my money back. This is not all, after so many complaints finally I can use my connection and this was the time i used my connection for more than 20 days... the maximum time I would have used the connection continuously since the time I've bought this connection.
However now it came the day to renew it, so I just thought giving it another chance toTATa, and renew it finally rather than going for a hassle to take any other co.'s connection.
It worked all fine for few days... however again the link/no browsing problem started... they again gave reference numbers and said will extend validity everytime happed during weekends, I wonder why? And I m not too sure if they even added the value to my pack or just said like that. Now, about few days ago my another renewal was due on [protected] which has not come, however they says you have only Rs. 11 in your account, you cannot use it. I told the customer care representative you should have at least called me to inform about the renewal, no calls made, nor any communication made and you have suspended my connection, they had no answer to it.
Now I said I need to access it they said you need to renew it, I aid okay how do I do it instantly, the agent "Nitin" was his name---so called floor supervisor said you can renew the a/c oer the internet paying online, I paid thru my ICICI bank Netbanking as per ICICI they have made a payment straight-a-way to vsnl TAT indicom Broadband However as per VSNL they have yet not received the payment. They can't send me a written confirmation saying that they have not received the payment so that I would take it further with ICICI bank why payment is deducted from my account, I know they have that money and someone is not doing there duty. I told them to start my services again or return my money, they say they have not received the payment.
Beware!
This is very pathetic situation, that we cannot expect from such a big customer caring company like tata. I have tata indicom broadband connection, and the same have been taken to work as remote for official purpose.
Now It has been 4 days, there is no broadband service to BTM Layout, Bangalore area. I already logged a ticket for this, and daily inquiring about the ticket, and I used to get same answer every day that " It will be ready by another one hour sir " , and now somany one hours over and till this time there is no way to hope its going to come.
Concern people are not picking up their cell phone, and now I am in trouble, since this is effecting my official work. Tataindicom has taken three months amount in advance, and now they don't have any issue because money is already paid.
This is such a bad situation I ever faced.
Same case here. Tata indicom service not available for 5 days and calling up their call centre is not of any help. Everytime they will say work is in progress. The call centre people dont even know what's the problem actually. Recently they installed the service at my home but they had put the D-Slam equipment in a nearby building without permission. Soon the building people switched it off and now our connection is lying idle. What will happen to the six month's amount paid in advance we dont know.
The customer care are extremely rude. All they say is that the problem will be resolved but no one turns up.
The worst and the ever worst services provided by the tata indicom broadband, india.please dont subscribe if u expect a good services it will be the worst.
I have taken this Tata Broadband Connection (Infinity Plan) and i curse myself for doing such a stupid thing. I just warn everybody out there, please don't go for this connection.
The connection will be down once in every week and it will take ages to make it right. Tat 2 u mite have 2 call them and pester them more than 2 - 3 times a day.
Every time you call customer care they tell you that it is resolved and i can start using but the truth remains the same that i cannot browse...
TATA Teleservices (Maharashtra) Ltd., Mumbai - India
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My ISP is TATA Teleservices (Maharashtra) Ltd., Mumbai (India). I have taken a Broadband Connection of 512 kbps from them. Their Plan is "Business 700 - 512 kbps" with 1:4 compression ratio. Firstly, I should get an real speed of 512 kbps, but they argues that as per compression ratio you will get 128 kbps speed, but then why they are advertising this as 512 kbps plan. Now as per them I should get 128 kbps speed, but in actual I am getting only 90, 80, 85, 60, 40, 9, 8, 6 kbps speed only. I lodged about 22 complaints with them, but none has been attended. I have tested their speed at various level, and have the records of all those tests. They are charging me about 1200/- Per Month, but giving only 60 kbps speed against my plan of 512 kbps. They are just cheating to public. I hereby warn public, not to take their connections.
Pramod S. Podhar
City : NAGPUR
STD : 0712 Broadband ID : 402050
it is in India and not iran
tata indicom sold one haier cell phone to me 0n 18 feb. 10 with an offer of 1500 min free.tag. when I submitted my id. card ( driving licence, address proof and 1 photo, they asked 1150 Rs. which I paid. It was in Thana, Mumbai. MY NO. [protected].They promised immediately it will be activated. Even after 2 days it was not. I had to go to gallery again. They showed false surprize. Then one went inside and then gave me my phone back saying ' its ok. it is activated. It was he said time barred?After few days(4 to5) it is dead. The customer cell says either u have not given the needed papers or the gallery people have not sent it to the company. It tata shop, their own shop only.u dont bother us noe. It is your bad fate. go again to tata gallery in thane and ask them why papers are not sent. Have they lost or is there any play they are playing. I am without the phone. great Co. Great people. I now repaint and regret for choosing such an inefficient co.
I AM PROVIDED TATA INDICOM WIRELESS SET WITH CONNECTION AFTER PAYING Rs. 2900/- TO THE OUTLET AND DUE TO BAD SERVICE I TOLD TO TATAINDICOM CUSTOMERCRE CENTER AND SURRENDERED THE INSTRUMEMNT AFTER DISCONNECTING SERVICES FROM 8-5-2007 AND INSTRUMENT COLLECTED ON [protected] VIDE RECEIPT NO. 89626. MY TEL.No. GIVEN WAS [protected].
NOW I AM HARASEED BY SENDING ME THE LEGAL NOTICE TO REPAY Rs.1330/-.
THOUGH MY DEPOSIT AMOUNT OF Rs.1500 /- IS NOT RETURNED I AM ASKING TO PAY 1330. KINDLY TAKE IMMEDIATE ACTION TO STOP THE LEGAL NOTICE.
C.VISWESWARA.B.Com., LL.B., C.A.AMIMM, AMIFT.
BANGALORE
MATTER MOST URGENT
I am not getting correct response from the authorised dealer of tata indicom in piler about the plug to surf usb modem. I asked them about the product in piler and they r telling me that there is no tata indicom office in piler . Here in piler there r no proper servicing to the customers.
We kindly request you to consider this complaint and take necessary action on them.
A copy of Email to: TATA INDICOM
PLEASE SPEND SOME TIME FOR THIS LETTER TO KNOW HOW TATA INDICOM IMAGE GOING DOWN.
For your kind information I would like to inform you that, my internet connection was expired on last week, and I received frequent call from your call center (Phone No. 011-[protected]) for recharge.
Four days ago when I received call from your call center I told her that u can send your executive to collect cash or cheque.
when your executive arrived, I asked that you need cheque or cash he told me that pay by cash, and I paid Rs: 2189/-when I asked about the receipt he told that we don’t have receipt we will recharge on the spot, after few second he told me that the system is not working so I will recharge within one hour, that day onwards I was a frequent caller to your customer care and the agent of our area, agent is not picking the phone, It took four days to get my internet to recharge. Today when I told your customer care person that I am going to write a letter to your organization, after that my connection was recharged, this is the way your customer are facing the problems with such a big organization like TATA INDICOM.
I was very much satisfied with the cable internet provided by the local cable network. I was disconnected that only because the name of TATA INDICOM. Here I would like to write the detail of the local agent who collects the money from me. Mr. Nitin Baisoya M/s. SLM Cable TV Network, P-169, Old Pillanji, Sarojini Nagar, New Delhi – 110023. I don’t know what’s intension behind this, but one thing is clear that, your after service is worst than any local network.
Unfortunately I paid the cash, if I pay by cheque then I will stop payment by my bank, any way I would like to inform you that, when my account expired, I am not going to give a chance to serve me any more, I will disconnect your great and sincere service. Hope your organization get the time to go through this letter.
Thanks, to know the practical experience with TATA INDICOM, Theory and practical are entirely different, that proved by yourself.
Sudhir.R ( User I.D. Sudhir122 ), F-122, Sarojini Nagar, New Delhi-23
My plan is 128kb unlimited for three months and after recharged it’s too Slow to operate
I am using Tata Indicom since several years and never realized that my login and password has been shared to the others by tata Indicom service people for misuse.
several times I had to renew my account before the due date because of less memory balace in my account.
Today I got to know that there are many IP addresses using my internet connection using my login and password. Customer care executive says to lose the hopes and change the password and to renew the account again.
The worst part is Tata indicome site always shows error when we want to change the password.
I only use internet just to check emails but 7.5GB memory gets consumed in 3 months. I could not believe it but I used to continue because I was also working in TATA grooup.
Now I suggest everyone not to use Tata Indicom broadband or any services by that company.
Regards
Prasad
The customer care of tata indicom is of no use. No one knows about their product fully. For example when I enquired about the std card named as india card launched by tata indicom was not known to the executives of customer care.
Even the customer care lines are not proper. As the voice says "Please hold while we connect to one of our representatives" the phone becomes unattended.
Haier handset never displays battery full even after charging it for the whole night.
Tata Indicom,
Oh my god, its horrible talking about this company and its staff .
As i am a customer of tata indicom from last 5 years but still they cant satisfy their customers ..
i wont be writing much about the company bcoj as much as i ll write , the space will be getting reduced and i have so much to write about the company that i can fill my full computer with the complaints of this company..
better would be if any of the company member should call me up and contact me their only..
my no. is [protected],[protected]
Every day I am facing the same problem that internet is not working. I called your call center and they asked me to do some changes then its works this is happing every day.
I request please look into it ASAP.
Login ID : vinod.solanke
Thanks
I would like for your company to stop getting money out of my checking account! I no longer need your protection! If there are any questions; you can call me today-Thursday, Sept. 11th- any time is fine! My new phone number is [protected] or my email address is looney.terri@yahoo.com!
Sincerely,
Thank You,
Terri L. Looney
i agree with all of the previous users i just was wondering how someone could keep taking money out of my account w/o me giving them any info hopefully i will have my money refunded soon.if not i am going to get me a lawyer.
Tata teleservices limited
Dear Customer,
Apologies for the inconvenience caused to you, we would like to inform you that your connection is now working fine.
Should you require any further assistance please mail us at Customer.care@tatatel.co.in.
Thank you.
Well since I am quite frustrated, let me be brief about it. I have a connection in Dombivli (E). Right from the start, the connection had continuous message of requested timed out. Even 9 months down the line they are not able to resolve the issue in spite of numerous complaints. The main culprit is that they are using the low quality lease line of the DIS (Dombivli Internet Service).
Additional when the complaint is supposed to be closed, they do not take the customer feedback as to whether the complaint is closed or not, which means they close on the complaints without attending them at all.
deepak baskandi did a booking for walky on 22/08/2007.Due to non availability of signal i was denied connection which makes it clear that although i was willing to get the walky installed it was your organisation which failed to provide me with a connection.On 05/09/2007 i gave an application to your franchise Dheer comn,shop no 3,rhea apts,aundh rd,khadki,pune 411003 regarding refund of my booking amt of Rs 561/-.Since then i have contacted them on numerous occasions and on 01/01/2008 again a mail has been sent to you by monisha aggarwal of dheer comn regarding my refund.I have given n number of call at your companies call centre but the responce has been discouraging.This behaviour on your componies part is not only pathetic but unethical.My CAF no is MHROMEWTR:235559.If prompt action is not recieved from your office i will not hesitate to publish your companies misdeed in national daily and approach consumer court to get justice.
i bought one tata indicom no. but the shopkeeper whom i bought my no. he didn't submitted the documents to tata, so my outgoings got barred but now when i visited nirman vihar's branch of Tata that person (shakar Sharma) he actually misbehaved that sory go to that shopkeeper he will do that he didn't entertained even for a single minute rather misbehaved that we cannot do anything u just get out, is this tata is sitting for .
then i called to customer care he there was a guy (vikas kumar) whom i said that i want to talk to ur manager then he said sory madam unless we didn't know the reason we cannot transfer the call, then i told him the reason then he said madam because we are not getting any responce we are dissconnecting but after so much ague he toldthat he is transferring my call and he put me on hold for half an hpur.
this is what tata indicom is serving to its customers.
Acc No: [protected] and my email ID is babita1204@gmail.com.
Sir/Madam,
1. I had a Tata Indicom telephone connection(telephone number [protected], now surrendered), taken during Nov 2007 from Nasik/Devlali.
2. When the connection was taken the salesman did not divulge to me the complete billing procedures which took me by surprise. Later on, disgusted by the response of the agencies/sublets regarding the billing procedure I surrendered the same connection during Mar 2008(vide cancellation request no [protected]).
3. The agency out here told me that the connection will be disconnected in due course of time. But during Apr 08 when I had gone to return the hand set, the agency told me that on some body else's request the connection had been reactivated, and I have a pending bill of Rs 15/-(Rupees Fifteen only) which again surprised me.
4. The thing which has worried me is how can such a reputed institution do such a thing to its customers. It is a known fact that in case I want to restart my connection I myself will give that authorisation, so how can the company act in such an irresponsible manner.
5. The name of the shop/agency is M/S Suyog Telecom, 1&2 Anand Mol, Near Kanya Kothari School, Jail Road, Nasik(Maharashtra), tele nos- 6515256 & 6515257.
6. Hope you do the need ful and please intimate me the action taken by you through my e-mail.
Thanking You,
Rajarshi Kar
Sub : I am register in my own website
Sir
My name is R.Parameswaran, I am using in your tataindicom bradband net conation sir, june 7th evening reg in my own domin reg but not reg. so I am which person I will contact sir…please give me more information and contact person Phone number.
Thank you
My own reg www.dualplusnet.com
My tataindicom bradband User Id : dualplusnet@vsnl.net
thnx man u saved me.. i was abt to book for same.. :)
don't go for that tataindicom ... i registered vsnl broad band about 1 week ago but i haven't get any call from vsnl.
i tried to call agent he is not even picking my call...bad service..
AWAY FROM VSNL/TATAINDICOM BROADBAND...
I booked tata indicom bradband on Dec 30th 2007. While taking the connection the salesman said that there would be no problem in the process. My connection was supposed to come within 7 days. I did not come. After several calls and reminders, the people from TATA said that I cannot connection because i am a Bachelor, it seems that tata provides connections only to married people. anyways, it was fine till then. I asked them to cancel the connection and Return my cheque. Now after several calls, reminders repeatedly, still my cheque has not come. Its is almost 2 months now. I think konow i wolud have to take the next step if it is not returned, Lodge complaint in consumer forum.
I had a Tata Indicom Broadband conection in Delhi- post paid with Account No.ACCssss (user id shantasss. Due to very poor service, the connection was terminated by me around 25 July , 2006 and the CPE was collected after repeated attempts on August 12th, 2006. Now since then I have contacted all the people by e mail as well as the customer service centre to get my security deposit of Rs1000.00 back. But there is no indication as to when this will come. My last e mail dated Sept 5 has not been acknowledged by any one of the above gentlemen whose names have been given above. Although consumer are expected to pay bills on time , refund of a paltry amount like Rs1000.00 takes for ever. The customer service is horrible beyond description. E mails do not elicit any response or generate meaningless replies , calls get attended after being put on hold for 10-12 minutes on an average and the junior call centre employee taking calls cannot provide any redressal at all.
Dear Sir,
Pls look into the matter, my net is not working for last 15 days and nobody is responding to my complaints, I am being charged for every single day when the internet is not working. I have lodged numerous complaints but nobody is even ready to acknowledge the complaints.
We took a TATA Indicom BroadBand Connection on 22 Nov 2007 ( User id : rajesh_xuser@vsnl.net) and till this date we are just regretting on our decision as the internet has not worked fine even for one week. From 19th December 2007 it has completely stopped working and my numerous complaints via Emails and Telephone fall on deaf ears.
The call center executives are just courteous but in context of solving problem they are of no use.
These are the snap shot of the complaint I have raised
Total no of requests (No's and Dates of complains) I have made till date (This does not include numerous folloup's and email's) : -
[protected] 26th Nov 2007
[protected] 11th Dec 2007 (Auto Closed)
[protected] 12th Dec 2007 (Auto Closed)
[protected] 13th Dec 2007 (Auto Closed)
[protected] 19th Dec 2007 (Auto Closed)
[protected] 22nd Dec 2007 (Auto Closed)
7) Raised again on 28th December 2007 (Auto Closed)
[protected] 02nd Jan 2008
9) Raised again on 03rd Jan 2008
After requesting Tata Indicom for more than 15 days to correct my interent nothing happened so I initiated a request through an email from rajesh_xuser@vsnl.net to customerservice@vsnl.co.in.
But after receiving no response I forwarded my request to
Nodalofficer.north@vsnl.co.in, nodalofficer.hq@vsnl.co.in.
Since no response came from their side also I raised the request with
appellate.authority@vsnl.co.in.
With again I got response I sent emails on 1st of Jan to
banik@vsnl.co.in, ravindran@vsnl.co.in.
Till date its been 15 days my net is not working, leave apart getting it rectified nobody is responding to my emails, I have paid advanced rent for 4 months and I have received bills also, they are deducting money as per schedule but they are least interested whether I am receiving the promised service or not. I am completely disappointed and frustrated by a company which is associated with TATA brand name which represents trust.
Pls look into the matter and help me.Pls get my connection disconnected and help me gte refund of my amount paid to Tata Indicom Broad Band. My contact detail is [protected]
Kind Regards,
Rajesh Sharma
[protected]
I got a new broadband connection of Tata Indicom on 19th Oct 2007. It was a pre-paid connection for 6 months and I paid more than Rs.3000 for that. On 27th October, I found that the connection is not working and raised a complaint. They promised me service within 24 hours. Its 30th October already and there is no sign of service. When I call the customer care, they say that there is some cabling issue and they dont promise on any date by which they can fix the issue. On top of that, some customer care executives are very rude in their interaction and exhibit a sort of don't-care attitude.
My basic question is if they had cabling issues, why didn't they say that before giving the connection? They are very responsive till they get the money but, after that, they behave as if they are in no way related to our issue.
This is not the only reason for my anger. One of my relatives also had this connection and the service was so pathetic that it worked for only 1 day and they did not rectify the issue for more than a month. Then, they started giving lame reasons that they could rectify only if the account was renewed. They declined to provide a refund. Finally, my relative raised a cancellation request and even that is pending since 1 month.
If the consumer fails to make the payment by the specified date, he has to pay a penalty and the service provider may go to the extent of disconnecting. But, on the other hand, if the service provider fails to provide the service by the promised time, there is nothing to penalize them. They roam around freely cheating many more consumers. I think, we need to put an end to this, so that consumers have some means of penalizing the service providers for poor service.
Thanks,
Vadiraj.
sir,
i am existing customer of tata indicom within 1 year but now i am not getting service due to documet i have submitted the document on 30 dec and i have to do complain to customer care no is NTT-[protected] and NTT-[protected] but i am not got service as yet please consider ny complan and provide the service continiousoly.
List of complaints against Tata Indicom Broadband
1. service is very very poor
2. always the link is down
3. complaints never attend
4. no technical support.
hey man you got account...
but for me they took my money and went out...
Its the companys fault by recruiting such type to employees, what can the consumer do?
Dear Customer,
Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link - http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.
Thanks and Regards
Customer Care
Tata DOCOMO
Tata Indicom customer care executives have told that my connection will functional wirthin 24 hours but i has not started till date. I took this connection on 9th nov.