Telebrands’s earns a 2.0-star rating from 124 reviews, showing that the majority of consumers are somewhat dissatisfied with products.
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Shoes Under
I purchased through the internet the Shoes Under shoe storage system and after not receiving the item for a month, I started to inquire as to the status. I had the confirmation e-mail from them and the charge on my credit card. Upon calling the number on the e-mail about questions, I was directed to another number. I called it also and after waiting another 15 minutes on hold, I was told to call the original number again that they didn't handle that product. I called the other number again adn asked for a supervisor who gave me yet a third number (not toll-free) and after another 20 minutes on hold, there is still no record of my purchase and no one is willing to track it down. I sent another e-mail in response to the original purchase confirmation but have yet to hear back from that e-mail also. As of now, I am out almost $50.00 and have no one at Telebrands to follow up on it.
No cust. service
I ordered pedipaws from the pedipaws website. They e-mailed me an order number and a way to "track" my order. The tracking function doesn't work and the customer service for pedipaws is in California. The "corporate" offices are in NJ. The order is still not in their system and after talking to "supervisor" Lance, no one is empowered to help consumers with an order. I feel like this whole company is a scam. They now tell me after I've entered and order that they can't cancel it because it's not in their system yet and it normally takes 6 weeks to get the product. If I had known I never would have ordered the product.
The complaint has been investigated and resolved to the customer’s satisfaction.
Does Telebrands actually have a customer service division? I haven't found any proof of it so far. Every number I have called put me on hold to which there is never an answer. They say their call volume is too high and my call will be taken as soon as possible. "Possible " hasn't gotten here yet.If their call volume is always that high on their customer service lines a lot of other people must be having problems with them also. I ordered a Get-a Grip after suffering a stroke to aid in getting in and out of the tub a little safer. It was ordered on 04/07/2009 and I haven't received it yet. Can't find out anything about it either. All I'm sure of is the amount was immediately charged to my credit card, which it should have been. I just didn't like the idea of being forgotten after they got what they wanted.$$$$.It's mighty funny to me but you don't seem to ever have a problem finding someone to talk to when you want to order something.Imagine that!I think I may have just learned a $40.00 lesson that won't happen to me or anyone I can warn again with Telebrands. Until proven different as far as I am concerned THEY ARE A SCAM!
Telebrands is a rip off. I ordered Pedipaw in October and sent it back a few days later. I was told that they did not get the product back until Nov and that they are processing my order it is now Dec and I still have no refund.
Unauthorized charges
I ordered from the website of Telebrands, Fairfield, N.J., Pedipaws for the amount of $l9.99 plus 7.99 for S&H. They charged my credit card $37.98 instead of $27.98. When I noticed the error, I called right way. I talked to May, Sara, Ryan, Jen, and Angi, all representatives of Telebrands to try to correct the amount but they all had excuses for not altering the wrong amount; instead they offered a $5.00 discount and now I have to pay $32.98 ($5.00) more than the amount advertised. I am going to complain to the Better Business Bureau. There must be a lot of people taken for fools!
The complaint has been investigated and resolved to the customer’s satisfaction.
I read direction and the first 3 months it work great . Now I can't clean it the food sticks. Terrible pan. I would like myn35.00 back . Can't use it. Thank u Teresa rice
My hurricane spin mop plastic attachment, what holds the mop, broke in the middle, and I am unable to use my mop.
Warrenty clain a 5 year service life, Please send me a replacement ASAP
I never recieved my product and they didnt add my apartment number on form neither did they change my ne we phone number
The product is a toy. Poorly made, and the frames/adjustable knobs are flimsy. It looks like something you would buy at the Dollar Store. I tried adjusting the lenses, and did not come close to matching the eyeglasses that I have from WalMart. I am very disappointed. These folks should not be selling this defective product.
I am done trying to place an order for anything withTeleBrands. I don't care what I order, within a couple of months I get a postcard saying that due to a higher volume of orders, my order is on backorder and they anticipate it will ship within the next 30 days. I get a card every month for 3 mo. telling me this then I never hear from them again .
I bought this product and the battery doesn't work. I live in Australia and I need a refund or a new one. I am very disappointed with this product. I have charged it for 20'hours and it will not work.
I purchased it on 21/3/2017 for US$54.84
I received it 3weeks ago but due to ill health only tried it at the weekend. invoice. HH1703302302265312.
Hello,
This product takes much longer than 3 seconds to dry. And, the quality of the bonding material, is no good. I used it on a pair of glass, wow, it didn't work as shown or stated with your company. I am terribly disappointed that I wasted money for this product.
Thanks,
Ally Scarbrough
ally23372@gmail.com
The battery is not charging or the on off switch is not working!
Never received. Shows delivered but not the case. Can't get response from the company. I have left messages. Believe this is a total scam. DO NOT ORDER!
Ordered the window camera Santa Claus, skeletons etc. I have filed complaint with post office. It shows delivered but post office Information does not show delivery.
I bought the hose 3 months ago and it sprung a huge hole in the hose by the connection to the house. I called the company and they want to charge me $20 to send it to them. It's suppose to have a Lifetime guarantee on it so they should replace it for free and if they want it back they should pay for shipping.
Scam and cheating
I am also upset with this company. I found the customer service number [protected]) When I called I got some woman that sounded like she had just had throat surgery... I had to have her repeat every sentence. According to them, they shipped my order on Sept 18th... that is one day short of a month of when I ordered it. I hope their product is better than the company is. Hope the customer service number helps others with their problems.
In order to find the customer service number I had to go back into Order Item. It is listed in small letters at the bottom.
The complaint has been investigated and resolved to the customer’s satisfaction.
I was hosing around the pool and water plants. A big bubble started forming at the nozzle, and then popped in my hand. I have a photo but it won't except it. I keep my hose in a container on my patio with little sun exposure.
Purchased this hose and liked the fact that it shrinks up. Was using it and it bursted. This has happen twice now to me.
I was hosing around the pool and water plants. A big bubble started forming at the nozzle, and then popped in my hand. I have a photo but it won't except it. I keep my hose in a container on my patio with little sun exposure.
Purchased this hose and liked the fact that it shrinks up. Was using it and it bursted. This has happen twice now to me.
Received the glasses today and the entire front was crushed so the dials that dial the glasses in are broke
Would like you to replace as soon as possible
Received the glasses today and the entire front was crushed so the dials that dial the glasses in are broke
Would like you to replace as soon as possible
your site and advertisment is a SCAM!
I work for the US Government, and trust me, I will find the right avenue to shut and discredite your site.
You are a disgrace.
Okh, I closed my bank account, now, what are u robbers going to do?
Telebrands Reviews 0
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Overview of Telebrands complaint handling
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Telebrands Contacts
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Telebrands phone numbers+1 (973) 227-8777+1 (973) 227-8777Click up if you have successfully reached Telebrands by calling +1 (973) 227-8777 phone number 0 0 users reported that they have successfully reached Telebrands by calling +1 (973) 227-8777 phone number Click down if you have unsuccessfully reached Telebrands by calling +1 (973) 227-8777 phone number 0 0 users reported that they have UNsuccessfully reached Telebrands by calling +1 (973) 227-8777 phone number
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Telebrands emailsinternational@telebrands.com98%Confidence score: 98%
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Telebrands addressOne Telebrands Plaza, Fairfield, New Jersey, 07004, United States
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Telebrands social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024 - View all Telebrands contacts
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I received an e-mail for shoes under and decided to go to the website to look at it. After inputting my creidt card # I decided after all of the upselling I did not want the product and closed the browser. I never got as far as authorizing the order. I received a phone call a day later regarding the order and informing me there was a problem with my credit card. I informed the young lady that I never coompleted the order and I did not want the product. I also inquired how Telebrands got my credit card # if I never completed the order. she hung up. Apparently once you put in your cc#, they have some method of capturing the # even thought you do not complete the order and close the browser. Of course the package showed up on my doorstep. I contacted the company again to explain that I did not place the order and did not want the product. I was told I could return the product at my own expense. since I did not order the product I don't feel I should spend my money returnng it. I spoke with two people again today, Mark and Erin (supervisor) and was told they would not send postage to return the package. That I should return it and put a copy of the postage inside the box and they would consider returning a reimbursement. I would have no problem paying for the postage if I actually completed the order and requested the product but since I did not, this to me smacks of extortion.
Can someone help me?
kafekalik@gmail.com
Same thing happened to me.. Did not receive the product that they show on the commercial. Really poor product. They should not be showing that item if it isn't the one they are sending. When I see the commercial I tell everyone that it is not the product they are sending out and to make sure they do not order it! Just keep warning people about this poor quality product... I believe word of mouth is the the best way to get across to people ... DO NOT order Shoes Under, the company lies about what you will be receiving!
shoes under is such a scam! i ordered 2 buy 1 get 1 free just pay s+h well to my surprise i noticed i was charged 57.96 out of my account when i called they stated that somehow i was shipped 6 units! once received i immediatly shipped them back! the product was poorly made, weeks went by and no refund, i decided to call the 1800 # again and they told me that i would not get a full refund and in fact i would only get 30.00 back! and i dont get refunded for the s+h (although i didnt order 6) and explained to me how it was my fault of ordering 6 units i submitted a complaint to the bbb lets see what happens.
very disappointed with this product, nothing like the product seen on t.v. or online, it is flimsy, doesn't support the shoes between each other, they have flaps instead of sturdy inbetween connections..
Basicly it came folded up like a canvas bag, seeing the commercial,
there is no way you could fold up that product... I couldn't even slide
the product under my bed on my carpet without it binding up and
slightly colapsing. VERY DISAPPOINTING not worth the money...
I don't know if they have shipped my product, but since they have charged more to my credit card than what they were supposed to i want to cancel my order and get refund back to my card... It is a real bummer when companies turn out to be crooks and not someone you can depend on.
I order the shoes under product thinking that I would receive the product that is shown on the website and tv. To my surprise when the product arrived it is different from what is being advertised ont the web and tv. The product advertised is made different from what I received. The individual dividers on tv and the webside are not made from the nylon material they are more cardboard like and the ones I received are moveable nylon. When I called and complained they said that there was two different products that they are selling, the one they show is considered an upgrade however this is the one you believe you are getting becasue they only show you one kind. They say after you enter in all of your information when purchasing there is a disclaimer you can choose for the upgrade but thats after the purchase is made and you don't know its your product they are talking about. I said if there are two different products and you are really purchasing the naylon product then why not advertise that one when clicking on order? why are you showing the upgraded version allowing the public to think thats the one they will be receiving.
File a better Business complaint Telebrands in NJ.
SUCH A RIPOFF!
NO WAY TO STOP PHONE PURCHASE
WE NEED LAWS!
THIS IS SUCH A GODDAM SCAM!
pEOPLE, WE HAVE TO GET LAWS TO PREVENT THIS!