Telebrands
Reviews and Complaints

Absoulutely do I agree. When you go to order they take your credit card information, there is no back button or way to cancel the order. I have now been charged 22.97 and 38.95, all I wanted was one wallet. You cannot get through on their phone lines. My credit card company has now had to help me to get this return going. ugh... It is still not resolved, I have to wait to receive the other 4 unwanted cheap wallets, and send them back. Hopefully I will get my refund. This wallet is something that you would buy at the dollar store, and I imagine that is will they will be selling them eventually.

Hello my name is Jen,
I also bought into this scam, I ordered the wallet believing i was getting 2 wallets for the price of one, while attempting to place order, right before confirmation of order it disappeared from the screen, that was right after my credit card inforamation was taken, i was pissed, so i also tried to order from their phone lines the automated system kept going around in circles, so i waited to verify my order throught their 48 hour confirmation channels, the order did not exist, this was back in Novemeber 2010, i received 2 cards, 2 different order numbers for delivery in February 2, 2011, i had the option to cancel so i did because i thought this was unusual after not recieving any confirmation numbers, on March 9, 2011 money was taken out of my account for the 2 orders $43.96 & 23.98 they shipped the wallets, i promptly returned them to
date they refunded me 10.00, for an order that was cancelled in plenty of time i just called them today they affirm that they have not received the 2nd return, my beef is i cancelled in plenty of time on their
stationary(post card) with address printed on the front from them therefore order cancelled, there should be a full refund of all monies taken out of account, these wallets are not worth the money, you can do better
with aluminum foil to protect your credit cards, im not kidding i notified their customer service of an inpending ivestigation and law suit if my account is not credited the full amount.

Product is JUNK.
Sides (BOTH) fell off in first 5 minutes. Sides are held to cheap plastic core with double stick tape.
Worthless to attempt to return because company won't reimburse for shipping, which is 2x the value of the wallet.

Beware of any website that requires your credit card info prior to allowing you access to the site. I ordered the tv special for one wallet at 10.99, get one free. I accepted the offer to upgrade the wallets for 4.95 each in order to get free shipping. I was expecting to then go to a page that summarized the transaction. Instead, the next page was the confirmation page that showed I was being charged for both wallets ($21.98), a whole bunch for shipping and handling and tax. The total amount was more than $47! I tried to call, but the telephone site was completely automated. I tried to email but that did not work either. I really think that this website is a deliberate scam. I have not yet recieved the wallets, but based on the fraudulent website I don't expect to get a quality product if it comes. Someone needs to report this to the authorities.

I was ordering one online and after going through the voice automated system, they asked if I wanted a 2nd one. The ad clearly said the 2nd was FREE and so, did they mean a 2nd set or were they going to charge me for a 2nd and GIVE me 4? Unable to get a human, I hung up, thus canceling my order. Guess what? They sent me two boxes and charged my Credit card almost $50.00. I am going to dispute the charge and Return the items. Return to Sender. I did not open the item. It was their mistake, not mine and I will not pay a penny to a company that is clearly out to scam people!

yes, the same thing happened to me. I thought I was taking advantage of the offer to get one wallet plus the additional free one but that was not the case. I placed an order and before I could get to the screen where you visibly see what you are paying for the screen goes blank, then a confirmation page pops up with no price and no total so when you attempt to move to the next screen a total is there that is not remotley close to the price that it states it is; hince the $10.99. I finally got the wallets in the mail and instead of the two I thought I was getting, there are 4 wallets in the box! And to make it all worse you cant even fit everything the infomercial tries to say you can in there. The seperations are paper thin and I had to leave some cards out for it to close. NOT SATISFIED!

I got one of these in red at the hess gas station convenience store in Linden, NJ. it came in one of those hard plastic covers. its good enough for me. $10 no shipping cost. I fit all my cards including my drivers license fit perfectly. its very convenient for when I have to access my id cards quickly. I still keep another wallet with me for my papers and money. I think maybe you can also fit two bills in there too for emergency.

Stay away from robostir. They are dishonest and fraudulent. I was researching info and never clicked the final order screen. They charged me almost $50.00 and I DIDN'T ORDER anything. I did get Mastercard to refund the charges but we all need to call the credit card companies and tell them to NOT DO BUSINESS with Robostir. It would also help for everyone to write to the Dr. Oz show as he was hawking it on the show. Let's put this company out of business. And for pete's sake, if you are thinking of ordering one of these, DO NOT. The bad reviews are real. The good ones are probably from an employee. If it looks like a duck and quacks like a duck, it probably is a duck. This is one really BAD company.

If you go to the robostir website you can click on contact us at the bottom. There is a phone number you can call for customer service. I had to call twice to get my complete refund, but they were very friendly and admitted their error. Even with the admission of error, I will steer clear of any of these scams from now on. If you want something that you see on TV wait a couple of months and you can buy it at WalMart, CVS, Walgreens, etc.

BIG RIP OFF
SAW THIS ON ANTHONY SULLIVANS SHOW ALWAYS THOUGHT
HE SHOWED GOOD PRODUCTS...NOT THIS TIME

If it's any help, here's what we did after ordering online and being taken for a ride. We called Telebrands right away. They played the usual game of saying the order doesn't show up on their screen yet. We told them that our credit card payment would be blocked, and that we were reporting them for fraud. They insisted they couldn't see the order yet (we gave them the order #), however after a week, it has not yet showed up on our credit card. We reported the fraudulent charge right away to our credit card company. Hopefully this will help someone.

Same here, the finall invoice looks like I ordered 4 robostirs. The add states to just pay for S&H and the final invoice contains a processing fee of $13.98, there should be something legally wrong about this tactics, consumers should be able to see the final price then be able to cancle the order.

We just got scammed too. We tried to order 2 deluxe models and the "thank you for your order" screen showed they were billing us for $111 and it showed we were ordering 6 of them total. This is definitely fraudulent. I will never order from Telebrands again, and thank you for this site.

I posted previously of my problem but have now gotten it resolved. If it is any help, I kept calling the number to check on shipping 3x per day instead of their recommended every day or 2 until I got a message that indicated my order was now in their system. I then immediately called customer service and they were able to find my order, cancelled it and gave me a confirmation number. My issue is now resolved without the darn thing being shipped and then me getting stuck with s&H charges. I am glad this mess is over and will not go back to Telebrands again. I hope this helps someone else to resolve their issues with Robostir and Telebrands.

BTW, I found what looks like a far better stirrer. It cab be seen at http://www.ardentegourmetstirrer.com/

If you click on How to Buy, it takes you to the page where there is a nice video.

BEWARE ! Deal with these people at your own risk...

Because you can't get any information, while placing an order, my wife called the customer service number, to confirm that the total was the same as it's offered on their tv ad. After about 15 min. of dancing around, and side steping the questions, the customer service rep was talking about the deluxe RoboStir, and shipping cost that make this purchase cost abot 4 times as much as they advertise. This basically seems to be a bait and switch, combined with out and out fraud. I've got to believe that this company will soon be on the news, for the way they do business.

Too bad. I was looking forward to getting one of these little gadgets.

I wish I had seen this before I ordered on 1-22-11 as the exact same thing happened to me with a final bill of $147.88 which included a mysterious and unauthorized additional charge of $27.96.

This appears to be a very serious scam going on here. I called [protected] three times and could never get anyone to confirm my order would be cancelled. They said it was not in their system yet so I must call back in 24-48 hours. You know what is going to happen and that is sometime in wait periods, the order will get processed and then their refund policy states the S&H become non refundable and believe me those are substantial charges., even if they ever refund the other charges. I agree you should beware of this place.

Their customer service number is [protected]. I got through without difficulty and was able to cancel my order.

I had the exact same situation upon ordering the ankle genie. The item was $10.99 each and $6.99 S&H. Plus you could order a second on by just paying another shipping fee. Thus, my order should of been $10.99 + $6.99 + $6.99 plus tax. But the very next day my credit card was charged $56.12 ? I immediately called and got the same response, my order was not in their computer yet, to call back in 48 hrs. I called back and They still had trouble finding my order, but they did and I cancelled the order. Then I noticed the charge was removed from my credit card so I thought everything was finished. Well 14 days later, I received the item and refused delivery, return to sender. That was two weeks ago and I have calling very day to confirm they received it back! We'll now they keep telling me they never got it! Then today, I called their number [protected] and it kept routing me in circles, could no longer get a person! What now, any suggestions?

I watched the tv commercial advertising books for a natural way to deter unwanted bugs and pests. When I called the 1-800 number shown on tv to place my order, I too was subjected to countless other oppertunities to purchase unwanted items. When I finally got to speak with a human, I asked him to repeat my order, provide me with the total dollar amount my credit card would be charged and the confirmation number for this order. The guy I spoke with "Brian" immediately got short with me, talked over me, didn't provide me with this information and transfered me to ?, I couldn't understand what he said. Next thing I knew, I was speaking with a cruise company person. When I asked to be transferred back to telebrands to get info about my original order, she got angry and started talking over me. I hung up. I looked the company up on the web and called this number, [protected], which told me to call [protected]. I too was told by "Gilbert" they couldn't find my order and it would take 48 hours to get in their system. I was told reps always provide customers with the dollar amount of their order, repeat the order to the customer and provide a confirmation number and therefore I never spoke to a real person. When I told "Gilbert" that "Brian" took my order, he apologized and said to check back in 48 hours. When I tried to look my order up on the web, I came across this blog and everyone's horror story. I called the company back and tried to cancel my order, which couldn't be done unless I provided my credit card info. I said telerands already had all my personal info, my address, email, phone number, and they should be able to find my record without again providing cc number. I said I would call back in 24 hours to cancell the order. I told him, that because of information I read in this blog, I was immediately calling my credit card company to cancel/disputed any charges from this company. I will probably have to cancel my cc and get a new one issued. Oh well, could be worse!

Omg! I just got off the phone trying to order the "who knew " books. 30 minutes and screaming at the free cruise guy that I didn't want any freakin cruise. I wish I found this site first.

I have the same comment as all the others before me, but I was ordering the lint lizard.. I went thru the same process of ordering and I kept getting the message that you cannot go back to the last page because it can screw up the order. You go thru the ordering and finally you get your total, which is outragious. There is no way to go back. and no way to go forward. It states that your order has been processed or something. I called the number that is given and listen for ten or so minutes before I get the hours of customer service., He even listed customer service hours for Saturday and Sunday. I've been calling all morning and the last time there was a whole bunch of numbers stated and then it started dialing the number. But, of course, the line was always busy. When I started this complaint I couldn't remember the exact hours for Monday-Friday so I called again. I was really shocked that somebody answered the phone and asked it she could help me. I had just placed the order last night, so she told me she couldn't find my order. She asked me if she could help me and I told her I want to cancel the order. I told her I wanted to cancel the order, because I could not change it on-lne. She told me she would put a cancellation order in, taking my name, address and phone number. But I still have to call back in 24-48 hours to make sure that the got the cancellation taken care of. I'll spend another day and a half or more calling back and probably have the same trouble as I had today. I told her I had read all the complaints about their company and that I was in the process of writing a complaint myself. She said she was sorry, but I needed to call back in 24-48 hours. I told her that company had no business being in business wit all the problems people are having. Thanks for hearing me out.

I ordered the slice-o-matic July 27, 2011 it is now October 17, 2011 and still have not received my order plus instead of $19.99 + shipping they charged me $33.97 i don't think i will order anything from these people again. thank you

I have same com[plaint. But they finally charged me $63.5o for 2 baskets and 1 knofe as compared to 14.95 and about 5 $ shipping as advertized on TV. I have asled Paypal to do a chargeback and it is not pending. ordered in March. Still has not arrived. I do not call as I am in Spain now. I sent compalint to their address in NJ. Surley there is a way to cancel out and get refund. (Paypal is trying to contact them and we shall see.) E Hall

My complaint is the very same as all of the above people. They are nothing but a ripoff! First the 25 minute phone call, then the same steps as everyone else. Then about 2 months later, the postcard that said sorry, the item is back ordered. Then the other day, a check on my bank account to find out that they took $57.00 out of my account for the 2 Chef Baskets and the free knife + free shipping and handling. Wow, what a bargain, and I hadn't even received the product yet. NEVER AGAIN! We need to put these people in front of a big time court so they cannot do this to any other people. Americans screwing over Americans, and some of us are on a low-income status, thinking we are getting a good bargain, ya right! Yes, by all means, BUYER BEWARE!

My experience was horrible! I had considered ordering the Chef Basket online but decided to call the toll free number instead. I have regretted that phone call ever since. After attempting to sell me everything from product upgrades, expedited shipping, magazine subscriptions, etc... this 25 minute phone call ended with transferring me to a "FREE Cruise" call center who simply hung up on me when I stated I wasn't interested. I began immediately to contact company to cancel my order, which btw - ended up being $53.90. For 2 days, I called customer service & was told that my order was not on the system yet. Finally, when it did appear... they stated that it was too late to cancel; it has already shipped out. Furious, I repeatedly asked to speak to someone that could resolve this issue, cancel my order & refund my money... nothing! Now, I've been told that I upon receipt of product, I can (at my expense) ship it back. ... And then what?...they will process my request for refund within 3-6 weeks. Ugh! You know the saying.. a satisfied customer tells one person, a dissatisfied customer tells 10... I'm telling the WORLD! DO NOT BUY FROM THIS COMPANY!

First, my wife, using the website, tried to order one Chef Basket, but became confused by all the add on's, extra's, etc. and cancelled out. Then, I tried. Same problem. I removed my card number and closed. Within two weeks, we started receiving shipments. As of now, we have received 12 Chef Baskets, with two more in the loop! I called and cancelled the last one. Then instructed my bank not to pay them anything more. I guess the words of wisdom are...Caveat Emptor! Be careful! NV Bill

I too just had the same experience as above! I will be calling customer service to cancel and my bank to stop any and all payments. This is BS, never again!

I also had issues with the deceptive practice outlined here. I ordered the ChefBasket online 11/28/10, DID NOT HAVE THE OPTION TO CANCEL MY ORDER after I entered my credit card info and saw the total of $50.95. I received a card from Telebrands yesterday stating my item is on backorder and anticipated to be shipped within the next 30 days. “Your card will not be charged until the merchandise is shipped.” “However; should you wish to cancel this item, simply sign the box below and return this postage paid card to us.” Fairfield, NJ address on card. I checked my online bank account today and the $50.95 was debited out of my account today! I called the number listed on my bank transaction: 800.777.4034, spoke with CSR that told me my order was in process but has not shipped and insisted she could not cancel the order and I would have to return item upon receipt for refund. I pulled up the IC3 internet crime complaint website while on the phone and started filling out the report while insisting that I speak to a supervisor. CSR repeatedly told me her super was on another call. I advised her of my IC3 Complaint process and would hold for the super. Finally spoke with supervisor and did get a verbal promise, with confirmation#, for a full refund to my account in 7-10 days. She was in their California office. I have copied my “cancel order” card and mailed it to Telebrands for safe measure! I will buy my ChefBasket at Walgreens once my refund is posted to my bank account

I ordered the Hurricane Spin Mop from Tele Brand and used my debit card. The same day I received conformation that the my card was charged and the mop was being shipped three charges unauthorized charges were made on my card. They were all made in the area of California where the mop was shipped from. I tried to contact Tele Brands about this but they refuse to acknowledge someone in their company is a thief. All I could do was file a complaint with my Attorney Generals Office and hope they deal with it. I am sure I am not the only person who had their information stolen.

I made the mistake of ordering a Ped Egg from the Telebrands website. Somewhere in the purchase process, there was an offer for a pair of silver and garnet earrings for the "shipping and handling" price of $6.99. I don't remember agreeing to it, but several weeks later, I received a package with silver and garnet earrings and a silver and garnet pendant. Telebrands charaged my credit card $39.00 for the pendant that I did not order, plus $13.98 for the "shipping and handling" for each item. I sent it all back after speaking to Telebrands on the phone. They claimed that I agreed to get addtional and future jewelry shipments, which I did not. Now they refunded the $39.99 for the pendant, but kept the $13.98 for shipping and handling. So, I am out that money and have not earrings. They are crooks, so don't buy anything from Telebrands online, or they will illegally charge your credit card for items that you did not buy.

We wanted 10.99 black one and then we get i free one i placed the order then it didnt tell me the price until the end which was $113 Do Not Buy anything from tele brands! we are ver pissed with this offer it is a huge scam do not buy from this! they will double the price! i am very pissed!

The same thing happened to me too! When I called their customer service I was told that as soon as they have your credit card info the order is placed automatically. I did a 'refused delivery' on the packages and am still waiting for my refund. I will NEVER go on one of their sites ever again and I will discourage anyone from buying a Telebrand product! The way they place orders without confirmation is totally unfair to the customer...

I didn`t want to buy no addiction for some personal reasons

Plz cancel my no addiction ordered by this no.-[protected]

Plz cancel my order of "No addiction" ordered by this no.- +[protected].
Thank u.

I ordered my item four days ago and it is stilll not in the system and I have no idea of what the total price is for my order. I called my bank and put a "HOLD" on my credit card. This insures that the item will not be changed to my account but also doesn't allow me to use my card until I take the "HOLD" off. I have called Telebrands seven times and have been given different stories each time. I have logged each of my telephone calls and if I am not able to get my total charge, I will attempt to cancel my order. Since I have logged my calls, it makes it much easier to "DISPUTE" the unauthorized transaction, should it appear after I receive a cancellation number. I am calling again right now to attempt to do so and will ask to speak with a supervisor. If this doesn't work, it is worth the $15 charge for a new credit card number. If they do charge my account and I am able to dispute the charge, my bank will waive the $15 fee. I hope this advice will assist with others. Also, try other reputable websites such as: Amazon, Home Shopping Network. They offer a much better deal and give a bigger rollers (three sizes) with a telescopic handle for each of the large rollers. The package on Amazon is called The Magic Lint Remover Six Piece Set (Two Large Sets) which is two large rollers with handles (not seen on telebrands), two regular sized rollers (like seen on telebrands) and two travel sized rollers (as seen on telebrand) at a much lower price. I want to order this set because of the lack of customer service and scams going on at Telebrands Sticky Buddy! Best of luck to all!
John W. Reed

I just ran into the same problem when trying to modify my order...got told I have to call back in another 24 hours. I warned the person on the phone that I would have the charges reversed, called my CC company, & will dispute the charges when it is posted, as well as will return to sender, if they try to ship my order. The order is in a pending status, but red flags went up when they refused to cooperate or put a supervisor on the line. I will not do business with Telebrands again, nor should anyone else. This happened to be for Slim Away.

Purchased Chefdini, $14.99, buy one, get one free, plus shipping of $7.99 as advertised on t.v. Invoice was for $77.96, instead of $22.98. I called and Kat told me they would refund $15.00 or I could return the merchandise, I wanted to speak to her supervisor but was told they would get back to me. Never heard from them.

Telebrands has a scam set up with another company called Just 4 Me. Telebrands sends a small check that appears to be a rebate check. If you cash the check, Telebrands gives your credit card number to Just 4 Me who starts charging you a fee for a service you have never heard about. The 2 companies have this scam set up together and both make money after sharing your credit card with Just 4 Me. Am I the only one that this has happened to?

I bought a Air Lounger from Telebrand through by Phone call, they told me the Air Lounger is Made from Heavy Duty PVC Material, it is absolutely wrong, it is very low PVC material, there is lot of hole in to the Heat sealing line the Product is almost 7000 rupees above, i lost my money to them, i don't how can we believe these kind of products.

1. Goods supplied by Telebrands received in damaged condition.
2. Total amount charged is more than the actual shown in their order.
3. The company is not responding for replacement of damaged goods.

Several months ago, I bought the One Second Needle and I still don't have the product. The money was deducted from my checking account twice. I called them but it didn't do any good.

They also make my phone number available to other companies. I will Not buy anything they sell!

I ordered one (1) tush turner and was sent 4, and billed for 4. These people are crooks to say the least.

Bottle top can covers are impossible to use. I bought a package of twelve at
BB&B. They are worthless. Don't waste your time with this useless junk.

Had same atrocious problem with TELESUCK! May be the best product in the world but inventor sure picked wrong marketing/distribution company! TELESUCK is being sued by the FTC - You deserve it you thieves!

we ordered one 'crazy critters' dog toy for $10.00 . our bank account was charged $23.99 TWICE in a row. we have not received satisfactory response from the service number provided. we are stopping payment at our bank on one of the charges.

We received the wrong order, took forever to even reach someone to return it. They said they'd rebate the shipping, but did not. The service is so terrible I'll not even pursue this further! I'll never use or recommend this company--the absolute worst online experience I can remember.

I saw the ad on tv for the hurricane mop and thought it was a good idea so I picked up the phone to order the mop. Until I was done ordering I was so confused because you have to order extra components to get what I saw on the advertisement.. When I received my order it was four times the items than I thought I ordered. Since then I have been trying to call them and all I get is a busy signal on the phone. I want to send these things back and want to be reimbursed for the postage why should I pay for something I did not order. Besides the mop is a piece of junk !

I totally agree with you. This just happened to me. I ordered 2 sets of Crazy Critters for a total of $20. They do not show shipping fee. When I got the email confirmation, they had charged me $27.96 for shipping! I called immediately to cancel and was told that the order does not go into their system for 24-48 hours and to call back next day. They would make a note that I wanted to cancel. Call back the nnext day and get same run around. Told to call back today. Called today and was told that they cannot canel it manually becasue the order had been filled and was ready to ship. They would give me $10 off. I told them I was going to stop payment with Am Ex and report them to the Better Business Burueau and all of a sudden they give me a return number to put on the box when it comes. Somebody needs to investigate them for criminal charges.