Telkom SA SOC
Reviews and Complaints

Early in January 2017 I see the Telkom ADSL promotion of R799 for 10Mbps uncapped all inclusive. As my old package was on a 4Mbps uncapped for R770 per month I thought what the heck it is only R30 more. So I decided to upgrade to the promotion. I go to the Telkom shop (Kolonnade Retail park) and upgrade. After a few minutes the deal is done. Seeing that it was closing time I leave the shop without the new ADSL router or repeater (Included in the promotion as advertised). During the next week I return to this Telkom shop for my new ADSL router, sorted. However no wifi repeater. As I had one at home I though no big deal.

Little did I know my nightmare is only starting...
At the end of the month I receive a bill of R2440 for January/February! Hello, if I did not take the upgrade which in any case is only a R30 difference I would have been billed for January/February R770. The one product ends on a certain date and the new one starts from there on up to a maximum of R799 which is the new product price, or is this not how it works at Telkom?

Where is the balance of R1670 now coming from? I visit the Kollannade Telkom store and the lady working there makes me understand that Telkom charges upfront.

Does Telkom always double or even tripple charge when new services are activated?

Even after trying my best to explain R799 X 2 does not equal R2440. She unsympathetically informs me that she cannot help me and that I should phone the Telkom call centre. I phone the call centre twice during February to try and get answers. Same remark, billed upfront but they will look into it. February debit order goes of R1000.00 (Debit order limit). I now got a bill for February/March for R500 odd rand plus I'm now in arrears for the balance of R1440 of February.

Now I ask you Telkom where is the logic in all this madness? If I knew this would happened for only R30 more I would have never taken the promotion! Maybe this is the way in which Telkom does business. Pay now whatever we want you to pay and good luck to you to ever get it sorted!

According to me I should only have been billed R799 for January/February (Maybe not even the full R799 as I changed during January) and R799 now for February/March (R799 X 2 = R1598). Instead you billed me R2940 (R2440 + R500) for the two months (R1342 over billed).

I'm not an unreasonable person but this blows my mind. I truly hope that there is just a big misunderstanding here and that you guys can sort it out quickly. My Telkom account number: [protected].

I applied for a line, it was installed on the 17 february 2017. Last week friday on the 24, I was helped with how to connect to my internet. Saturday when in the morning around 8:00 my landline was disconnected and my internet. I spoke with different consultants spending hours on the phone trying to log a query, some consultants say that the landline number does not show on their system, when I give them my id number still they say they cant trace. Today I spend 2hours on the phone with telkom consultants, some say I need a tin number some say I need to activate my account on sales department. I tried to get onhold, I failed. 2hours phoning from my mobile, expenses over expenses.
Please ask telkom sales consultant to contact me on my cellphone, to activate my service. Im very disappointed with how telkom and its consultants treats its clients.
My landline number is [protected], my cell is [protected]. Please find a way how to trace my account and activate it.
Please activate my services so that I can work. On the 06 march I need to make a payment of r1000.00 to telkom, how am I supposed to pay the amount whereby my services just got disconnected?

If my issue is not resolved by today, im taking this matter further.

Regards
Emily

Good day

There are workers with Huawei branding digging trenches in our street, leaving their rubbish on our driveway and urinating/defecating in our gardens outside our house.
There was no manger present for me to complain to and the employee I spoke to could not care to to even discuss things with me for a few seconds.
Not sure if this is the right place to complain or if the workers are Telkom contractors.

I can provide photographic evidence of the mess being made.

Gouws Avenue, Wierdapark, PTA.

Dietrich

On 30 January 2017 I purchased the "The Big Deal of R799 per month at the Table View branch. To date I have not received my Wi-Fi Extender. On numerous occasions I went to the Table View branch to inquire about the extender. Every time a new operator assist me. Every time a different story. The story today was : Telkom has no extenders in stock - you must purchase yourself an extender at Incredible Connection - on you own expense! What? Yes the fine print says : Deal valid until 31 January 2017 or while stocks last? Is it now my problem? If there were not stock - why go through the trouble to sell the deal to me?
I want my extender ASAP!

Absolutely bad customer service at telkom n1 city. I bought a wireless phone on the 2nd of february and it was never issued to me. The sim has never been activated. I have already received a bill for this month, but I am unable to use the device. I went to the store numerous times and spoke to all of the consultants at different times, but all of them lie or pass the buck. The last person I spoke to was julie carelse, who did not even greet. She gave the device to me and told me that she will activate it later. I then asked her how I will have proof that it is activated and she told me that the system will not send me a notification and neither will she. She told me "i am telling you that I will activate it later and you must just wait 24-48 hours until it works" well, I then spent hours on the phone with your call centre trying to activate it myself who then told me that it had to be done at the telkom shop. They said she was not supposed to give me the device without it being activated. She never activated it and no one from telkom has contacted me since. Julie carelse is not just rude, incompetent and impolite, she is a liar too. The manager blatantly refuses to speak to me. He is always busy or not available. Ref nrs [protected] or [protected] or [protected]

Good day please can I have feedback
Thank you

— original message —
Subject: re: ai2715781
From: [protected]@gmail.com
To: hellopeter telkom
Cc:
Good day I took out a contact recently with telkom and today the 24th february 2017 they came to install without a modem the line is still not working... I took off from work for this to be done and it is not done
I was told a modem will be courierd to me and I should track it with some reference number that doesn't work
So how do I get that modem cause I must go to work... I can't take off again
I previously had a contract with telkom and the exact same thing happened and that's the reason I just let the line go
I am thinking of cancellation with this contract because no connection was done as yet... I am not prepared to go through this for another two years
Oh yes another thing is I keep on trying to call 10210 and 10213 there is just no answer... if there is an answer I get all different stories... how are your agents trained
I wonder if I am the only person with this problem
I do not think so... I have seen the complaints on hello peter
If there was shortages of modem tell me before hand not on the day of my installation
So that I don't do this contract
Razia
[protected]

— original message —
Subject: re: ai2715781
From: hellopeter telkom
To: "'[protected]@gmail.com'"
Cc:

Good morning

Please give us a short description of the problem you experiencing so we can escalate it to the correct department/ manager for you.

Regards
Noleen
Telkom social media
Telephone: 10210 email: [protected]@telkom.co. za

I applied for a new adsl and landline at my nearest telkom store located at carnival mall, which was the unlimited plan for r999 per month, i applied for this service on the first week of january 2017, telkom requested of me to pay a 700 rand installation fee to install the desired equipment, i payed that money the same day, after aprox one month a sub contracted technician of telkom arrived at my home to install the very desired adsl and telephone line, when this techician called danie was finished i asked him if everything was working and if i can use my adsl line and telephone, he replied to me the following, the line is active and online and working i tested and activated it for you, but there was no telephone or adsl router supplied to me, after the telkom reprasentative who sold the package tp me said the technician will supply all the equipmennt upon installation, i asked this danie technician he said the telkom store he works at had no stock that day and that he advises for me to rather fetch a router from the telkom store myself because he also does not know how a adsl router works or how to install it, yet he gets send out to install my package, then i visit the telkom store to collect my router myself, to just plug it in and use it, as advised by the tecnician everything is working and its tested, working fine, after aprox 5 telkom store visits trying to obtain the highly desired router and telephone, i failed because no store had stock, i then went and purchased my own adsl router and telephone, believing the nightmare will be over, then went to install the adsl router to discover the line cant synchronize, it is faulty, by this time it is now 26/02/2017. After i applied.Telkom you are beyond pathetic, incompetend...And useless, i will not pay my subscription for the month of january, i also want my money i paid for the adsl router subtracted from my monthly bill, or in cash money, whatever telkom desires, i am not getiing any feedback or replies from telkom, and it seems telkom does not ned my bussines, even though i spend aprox 5000 rands with telkom each month, by using cellphones and other products, i please want to cancel all my products i have with telkom, i am very pissed off with the worst customer servive i received in my entire life, telkom is by far the worst service provider.

I send trough my cancellation forms the 11th of November 2016 already to please cancel our Telkom landline of R206 pm as we had moved to a new location and was no longer going to need the line. I send an email to [protected]@telkom.co.za, then 1st of December again.

Then phoned 7 times to ask about follow up and was asked to sent an email to the consultant the 4th, 9th, 18th of January again 3rd, 16th and 18th of February to [protected]@telkom.co.za and actually spoke 3 times to the same consultant 3 different times, Ntokozo Fezile Mbatha, [protected]@telkom.co.za. I never get any reply on the email or any feedback.

I the lodged a complaint on HelloPeter and someone replied stating I must email details to [protected]@telkom.co.za. This I did and yet not reply.

I was told that we need to cancel our Mweb WiFi first before we could cancel our landline rental, this has been canceled already.

I was contacted via Facebook after I complained on the Facebook page still, no one has gotten back to me. Someone did, but it was a fake Telkom duplicate page, where someone called Keri-Marie Johnson told me she would assist me and I was almost frauded into credit card fraud. This person knew my Telkom details and then said they had a solution by telling me they would refund me my 3 months money directly onto my credit card and that I should provide the last 4 digits of my husband's credit card, expiry date and CVV number, when I refused she got upset. Luckily I have been frauded before and I was not to be again.

I am so frustrated from struggling for 3 months now and no one is getting back to me.

I don't know what to do anymore.

Telkom reference number 385CNK220217. My landline and router have been reported daily to Telkom and Mweb Fault Centres. Telkom cannot even keep their excuses up to date (everytime they claim to be assigning the fault anew).
The current connection is supported by trees and according to staff is"on the list to be made permanent". This has been over 5 years now.
Why do they not take their customer seriously and employ better managers or staff. They demand their money every month.
-IF THEY WANT TO TAKE THE MONEY THEY MUST DO THE WORK-

I'm tired of you people ripping me off. My data depletes extremely and unusually fast. This is infuriating because it started with my contract number, then I bought a prepaid sim and after a few months the same thing started. When I call in your call centre agents tell me the same thing, talking about background data which I've disabled since I've purchased this damn phone. You guys are ripping me off, you getting damn cocky cause more and more people are switching to telkom mobile cause they think you're data bundles are cheap little do they know the kind of bs that awaits them in a few months. You guys are full of nonsense, I've been a loyal customer 6 years and this service or disservice rather, is appalling and disgusting to the core. You care more about profits that service delivery, ####.

I took out a contract over the phone middle of last year that I thought was from Telkom but then when I have tried to cancel it I am told it was from a service provider to Telkom. The number is [protected].
When I realised that I did not get what the guy promised me on the phone I cancelled the contact immediately.
The device has been returned and yet I am still being on account number [protected].

I have another contract Tel number [protected] which I want to pay for however whenever I pay the money, the money i goes towards the item I returned. I am not getting any data at present as my account has been suspended all because we can resolve the issue of the canceled contacted

I have phoned about 6 times firstly with needing the item collected which happened eventually on waybill number RW16834329 Ram Couriers and have been into the Telkom Branch at Pavillion 3 times but still I cannot resolve this problem.

Please will someone let me know how to sort this out as I is costing me money as this month Telkom put through a debt order twice.

After the thunderstorm (11 Feb17) the telephone line and internet was "DEAD" . I reported (12Feb 17) it on you app. Ref number: 10CNK120217. On the Monday 13 Feb 17 they send me an sms telling me the problem has been resolved. Which was not the case. They closed the case and I had to re open it. Ref nr: 902CNK150217 I had to phone ... times to as what is going on. STILL NO FEEDBACK OR ANY NEWS. I will not be able to use my data this month! I have lost money and told the call centre I work from home...
Your app is not working properly.

PLEASE DO SOMETHING!

We (ERA Bergh Properties CC) receive an invoice in Jan 2017 reflecting a charge of R 1, 014-91 Exl. 14% VAT. The description on the invoice - "Adjustment (Taxable)".

We contacted Telkom on 13 Jan 17 and lodged a Dispute. The reference no was: 281 75106.

On 10 Feb 2017 we followed up with Telkom again because no response was received. Once again it was pointed out that someone will come back to us. Nothing happened...

The problem is that we refuse to pay this unexplained charges and that Telkom is adding monthly interest to this amount without responding to the dispute that was lodge in Jan 2017.

Please assist us in this mater as Telkom is reluctant to do so.

Good day,

I phoned Telkom more than 2 weeks ago to upgrade to uncapped 10Mbps ADSL. I was promised it will be sorted between 7-14 days. I have repeatedly mailed telkom, they dont even bother replying, even though I get "read" replies. Telkom really sucks!

Read below:

As of end of business today this issue will be posted to Facebook, HelloPeter.com and I will personally call your head office.

Thank you for the non-existing service.

From: RB Consulting [mailto:Roger.[protected]@telkomsa.net]
Sent: 22 February 2017 05:56 PM
To: '[protected]@telkom.co.za'
Subject: FW: 156810158A
Importance: High

I was told 7 – 14 days, today is 14 days.

Whats happening?

Do I need to escalate this issue?

From: RB Consulting [mailto:Roger.[protected]@telkomsa.net]
Sent: 20 February 2017 12:42 PM
To: '[protected]@telkom.co.za'
Subject: RE: 156810158A
Importance: High

?

From: RB Consulting [mailto:Roger.[protected]@telkomsa.net]
Sent: 17 February 2017 12:34 PM
To: '[protected]@telkom.co.za'
Subject: 156810158A
Importance: High

Good day,

May I please have some feedback on the status of Telkom Ref: 156810158A ?

Thank you in advance.

Kind regards,

Telkom worst service ever. Called telkom on wednesday to advise that payment was made to my account however I had to wait 24 to 48 hours for reconnection today is friday still no connection. I called them this morning they tell me I havce to wait another 24 to 48 hours this is unacceptable. Theres no higher management who ever calls you back now I am taking this to social media pathetic service never again worst mistake of my life

I have two complaints.
1. Last year April I reported via e-mail, branch and call centre about extra fees coming out my pre paid (Waya Waya) line. To date no one has given me feedback. Case:A12477520 on 26 April and second case:A2482039 on 3rd May.
I also made several calls and spoke to "Prem" on 02/02/2016 spoke to "Ntobeka" 01/06/2016 and "Julia" 25/06/2016 and also "Mariam" 01/09/2016. They said they will escalate to the relevant department. ..but all have been empty promises

2. It's been 2 days trying to report my cable is down and I have no service. An received An SMS confirming this : "This is embarrassing! There was problem reporting your fault. Please talk to us to help resolve your problem "

I am so dissappointed in having such poor service from Telkom

Im extremely angry and disappointed at the service i received, our land line stopped working in December on January i called telkom i was told it will be fixed, after some week nothing happened i called and was told some their side they dont see anything wrong its my hand set, we went bought a new handset and still it was not working, i called back was now told the cable has been stolen n our area its now a high risk cable theft area, this was now the first week of February, i was told the is a alternative solution that being getting a wireless phone was promised it will be delivered with 14days, today the 23February i called again to find out what is the delay, was now told that i have to come and fetch the phone myself at Boulders, knowing the area i asked Harrison Masondo that i have never seen a telkom store at Boulders he insisted i have to go there the is a Telkom store there, i drove in the rain to go to Boulders only to fin out there is no Telkom store there (HOW COULD A CONSULTANT/SALES PERSON NOT KNOW THAT)n=but became sarcastic and told me the shop exist, came back n called telkom again now was told that the issue need to go back to the person that placed the order and i will be called tomorrow, IM SO FRUSTRATED BY THIS.

TELL NO: [protected]
REF: 157220803A
OTHER REF : 132CRZ270117

Good Day,

My name is Sandip Abhyankar, My account number is [protected]

I am using 4MBPS ADSL line since January 2014, in Sept. 2016 I received a phone call from Telkom offering me a free upgrade to 20MBPS Fiber, I accepted the offer, after repeated follow ups they sent Vumatel to install the fiber line and finally around 1st week of October they installed fiber line, I did received phone call from Telkom after that where in I instructed them to disconnect my ADSL line, after using Fiber for 15 odd days I was not really happy with the internet speed and hence I phoned Telkom service guys for assistance, to my surprise they told me that against this account number its a ADSL line and there is no new Fiber connection registered against my name

After that day I stopped using Fiber line and I am using my ADSL line only, now the problem is Telkom sales guys can not find any fiber connection and hence they are billing me for ADSL only, service guys can't help me because there is no fiber connection in my name

I don't want to end up paying two invoices every month because I have asked Telkom to disconnect ADSL when Fiber is up and running

Not getting any help from Telkom on this subject and hence writing this message

I have no records of any phone call as telkom can't find any records when I asked them to check

The upgrade was offered to me over the phone and I did received a order confirmation email but after that nothing happened

Please help

Good day,

Telkom reference number [protected]

We are struggling to get a new Telkom ADSL line. we moved residencies and Telkom's contractor (Bytes) have been at our house twice and keep telling us there is a switch on somebody's else property that they have to access. I have been staying at home for 5 days after receiving messages from Telkom 'that somebody has been dispatched to install the ADSL line and I need to be available from 08h00 - 16h00'.
I had to take 5 days leave which is unacceptable. Don't you agree?
Telkom's service is a joke, but unfortunately, we are dependent on Telkom because we can't apply for a Fiber line.
Can I please ask for your assistance?

Regards

Dear Sir/Madam

I filled in a request on 1 September 2016 at the Benoni offices to cancel my line [protected]. To date the line hasn't been cancelled and as a result I cannot pay the outstanding amount due. Telkom has been charging me rental on a monthly basis and despite me calling 10210 and complaining about this NOTHING has been done. I was asked on several occasions to email the document that I completed which I did and still nothing has been done. Last year I went back to the Telkom offices and the lady sent in a request again, still nothing has transpired.

I am so tired and fedup, just don't know what else I can do.

Mrs Minty
[protected]