Telkom SA SOC
Reviews and Complaints

I have had a cellphone on contract with Telkom for over 6 months. I can't use it. No one can get hold of me and I can't call anyone. Sometimes, it is resolved for a short period and then the problem begins again. I have "no service" showing or one bar at the top left of my home screen. The last time I complained at a Telkom store they said there was coverage in my area, Blairgowrie but it might be "a big tree" in the way. A technician was supposed to respond in 24 hours, but I've heard nothing. The case no is [protected]. I'm paying for a phone and I can't use it since I never have any service from my home which is where I need service since I obviously live and work from from here too. I would like to terminate my contract with Telkom.

Telkom said the cable at the exchange needs to be fixed, 6 weeks ago, and I still cant get the cable technicians out, and when I phone Telkom they cant provide me with any information!. I urgently need internet and a landline. No service ethics or delivery! I need the cable technicians to come out urgently. My order number is 154879559a. I wrote a message to Hellopeter, and was told this problem would be esculated, but when I phoned the client centre, I was told they still have no idea when any technicians would come out.

I received an sms. If can buy a FreeMeBoost bundle for R59. The sms stated the bundle comes with 300 minutes to call Telkom Mobile & Fixed line numbers, 500MB Data plus free 500MB to use for WA, Viber & BBN. I bought it. I received sms: your account was successfully loaded with FreeMe Boost 500MB that will expire in 7 days.

Why only 7 days. The sms at the beginning said nothing about only for 7 days? What about the 300minutes? And the other 500MB? I am very upset. Please reverse my R59-00. In future you must state that it is only for 7 days. You must be specific in your sms. I didn't receive the minutes also. I went to Telkom, Clear Water. They said they can't help me.

I am really upset. I am going to report it at Hello Peter.

Please reverse my money.

Ms M van Wyk [protected]/[protected] (w)

I upgraded my TM contract on 14 December 2017. What a nightmare that was. The TM branch in Cavendish Square, Cape Town are unfriendly and unhelpful. An incorrect SIM was loaded so the contract was blocked. This took 2 days to unblock and would have taken longer but I was going away and had to push the staff to sort it out. TM do not offer the 7 day return policy on iPhones. The iPhone purchased was faulty from the minute it was switched on. There was a problem with the keyboard. Unfortunately I was going away and could not return the phone but I notified TM immediately by email. Upon my return on 3 January 2017 I took the phone to the store. I was told it would take 30 days to repair the device. That is already a disgraceful time period. Today 8 February 2017 the phone has not been returned. The branch ignores emails, does not answer the telephone. I am paying an increased premium for a device I do not have and the staff at the branch could not care less. I have a few TM contracts and once they expire I WILL NOT renew them. I am systematically cancelling every singe one. I would rather pay more with a competitor than experience the disgusting service offered by TM.

We went to Telkom in Brits on 05 January 2017. We asked them to please tell us what it would cost us if we want to cancel our contract. Unfortunately "LIKE ALWAYS" the system was off and they could not tell us, we should call Telkom and ask over the phone. When I insert my number it keeps telling me that I am due for an upgrade. But could not get through to a consultant on any means of contact.

We then tried Telkom Brits again Saturday 07 January 2017. We asked him to please check again what it would cost us to cancel our contract. He tried but again "OFF LINE", "But it will not be that much because that is a cheaper modem and the contract expires in 60 days". His words. We then told him to please cancel the contract. Please note this was 07 January 2017.

Yesterday 07 February 2017 a consultant called my husband and told him that it will cost us R1, 200 to cancel the contract as it only expires in June/July? I can’t understand why it would suddenly change.

We applied for “The Big deal” on 07 January 2017 that was on special in January. After incurring about the deal after 4 days they inform us the department where the order was send mixed up our details with another client and that they are busy rectifying it and a technician will contact us for installation. The technician then called and informed us that he will be able to install our new line and modem on 13 January 2017. We were happy with the service and everything worked perfectly for ONE WEEK. We are now with internet form 22 January 2017 till date. (Today is 08 February 2017.)

Why do we struggle this much with Telkom? I can’t understand why it is always such a mission. I can’t understand why there is so many different stories.

I live in Brackendowns Alberton, I had a 10 meg ADSL line but due to Telkoms poor service I had no service for over 4 months in total if I counted all the outages, I had no choice but to go over to LTE 3 months ago. [protected])The unacpped slots were full in my area so I had to go for the R999 per month 100 gig day and 100 gig night time data. The first 2 months the service was okay, since 30 January I have been getting download speeds over just over 1Mbps and upload speeds of about 4 Mbps. Telkom told me there was a problem a week ago but it was fixed. I try and log a call every day on Telkom chat but they do not want to, they tell me some people get these speeds. I AM NOT SOME PEOPLE and I will not accept the fact that i pay R999 per month for a 1Mbps service. I should get close to 20Mbps or more. My landline has also been down AGAIN since 19 January 2017 ref 745crk190117. Nothing new there! Can someone please own this and sort it out. I am so tired and I am taking this fight to any and every platform I can find. I am so so tired of Telkoms arrogance and monopoly.

I ordered a Telkom lte package about 2 months ago. From the day of delivery it never worked. When i called to enquire i was told that the sim card was faulty. A month later a new sim card was sent to me. Still nothing worked. I was told my the agent that i can cancel it because there's no coverage in my area. Today my account was charged! They charged me for something that never worked even for 2 seconds ! After sending the cancellation form i called to ask if it's cancelled, i was told no, they had lost my form! I sent it again. I have proof.

I have all the emails for proof because i knew I was going to be robbed. The agent promised that a courier will be sent to fetch the modem. When i ordered it i was told that i can return it it if doesn't work in my area. Just shows how dishonest these agents are.

Probably the worst company to deal with. It took me 2 months to get it to me, it never worked and now they charge !

I called today to ask over a month why the modem was never collected. The guy took my number and promised to call back, but as usual, blatant liars will never call back. I have a telkom reference also which they promised to get back to me. Also didn't !

My telkom reference is AI2691393

I took out a data cpntracl for a Samsung galaxy tablet in October 2014 and adhered to a contract with telkom. as advised my contract was set to cancel in November where I had the option to upgrade. I declined the offer and sent my cancellation through to telkom 1 January 2017 to cancel my expired contract. November was my last premium whereby for December an January I still paid due to only cancelling 1 January. my initial contract was R250 p month but for January I was charged R505 without any notice or consultation. I called Telkom to cancel my contract as it is past the expiry date but I was told I can't cancel telephonically, I have to fill out a cancellation form and email it to them. None the less I did so and felt worried as with most companies a cancellation these days are also binding by a telephonic voice recording to confirm cancellation. Ive sent the form to them twice and till today no response. I've also adhered to the 30 days notice but received another invoice for R505 for end of February. How do I then cancel my contract if they dont respond to my cancellation letter, nor wanting to cancel it telephonically? what legal steps should I take?

Good day.I took out 2 contracts December 2015. One of my numbers [protected]) still cant receive any calls or messages! Its been 13 months! Why do I pay full price for half a service?! i keep getting messages that "our network department is busy investigating case [protected]". But nothing more! Calls doesn't help and going into a store means even more uselessness!How do i open a case against Telkom? Enjoy your day investigating!

I have been trying to cancel a contract since october last year, I called in and was told I cannot cancel telephonically I need to go into a telkom store. I went into your n1 city telkom store and did the cancelation with julie carstens, and I took a new contract out on the same day. Evtually the contract has been cancelled but I was billed for a contract that I no longer used, on m, y queries submited case no [protected] I was promised that the refund will be back dated to the 1 november and on my january bill I will get the refund, I spoke to many consultants, I have this all on emails.
On the 14 december I spoke to nwabisa ngangelizwe and she promised me that she spoke to her supervisor who confirmed that this will be back dated and with my january billing it will be refunded.
18 january I contacted protentia mchunu who also confirmed not to worry it will definately be cancelled and back dated with my next bill.
I called on the 24.01 and spoke to cyril mdabe and was told that they are still busy and I will be refunded,
I called in on the 0202 and spoke to yolanda who says she cant see anything but I must call again to see if the refund has been affected as she cant see anything the query has just been finalised, its too soon to see anything.

I called today and was told I have not been refunded, and a new query has to be opened and another reference number [protected]. I will not pay for something that I cancelled on the 1 november I did not use those services as you can pick up, I want my refund, I have cancelled my debit order, and if this affects my credit report, I am going to take further action.

I want a response and I want my refund immediately

Hi, i have applied for a freeme100 deal and iphone 6 plus on the 25th of october 2016 - they debited my account- to date i still dont have a mobile device -
Everytime i call which is everyday. I get told the same thing (theres no stock) "the device is with the courier"
When i asked to be refunded i get transferred from pillar to post being on the line for +/- and hour at a time- telkom service really is disgusting! And would not recommend it to anyone!
I want my money

Last year I signed for the R99.00 a month Cellphone deal. After few months my bill came back being over R200.00. I went to the Eastgate Shopping Centre Telkom shop. The lady told me that the person who helped me sign for the contract did not put in an instruction that my bill should not exceed the R99.00. Around November last year it started to once again go up to R200. Last night I got a message from my bank that more than R600 was debited against my account by Telkom. I want an explanation as to how it got that point where the system allowed the amount to exceed the capped amount.

I got my Integrated Data Sim on 5 January 2017 and was told to allow 48 hours for activation of the service. It is now more than a month later and despite several HOURS on the phone to 10210, 10213 and 081180, as well as 4 visits to different Telkom shops I am still not able to use the Integrated Data Sim. Not one of the more than 10 customer service persons that I spoke to has been able to get my Integrated data service to work. They have logged several faults with reference numbers, but 3 weeks down the line I have not had a single feedback message.
My ADSL line is very unreliable and therefore it is important to me to have a failover sim connection available.
The landline number where the ADSL is installed is [protected] and the Sim number is [protected]

The problem started as i recently moved to middelburg from pta. I was told that a technician will come to my new residence in middelburg and install the line. You are not given a time when the technician shall come but rather an sms is sent that one must be available from 7:30 - 16:00.

After all said and done the technician did come and did a really good job. I was rather glad and thought to let " sleeping dogs lie" but this was just the start of my real woes.

On monday (3 days) after the installation we get a call from someone who wanted to speak to a mr pienaar, my wife said that was a wrong number. That same night our line was discontinued and when i phoned to find out what had happened (Reason for cancelling / discontinuing) the line. I was told the line belonged to mr pienaar. Since then i have phoned numerous times and till today was told that the line is in my name and all is fine now. I don't know what to do when people working at telkom keeping on feeding you "lies". One says it was a computer error, another one says now the matter has being escalated. Today (06/02/2017) i was told all is fine now, you are transferred from one department to another (Technical, faults, sales) with no resolution from any department.

I must say they are so busy that you have to hold on till you literally go deaf listening to the music. I have spent days and hours on the phone and am at loss as what to do now.

They are quick to ask you to rate their services, well from my side is a big fat

The technician can't be blamed she did what she had to but the sales department are useless and those incompetent must be fired.

I need to be able to use the phone again. (Is that too much to ask).

Good day, i have placed my order on the 3rd of january, i have dealt with bavesh pillay and jessica nair. My order according to the system is sent for delivery, this has been the message for over 2 weeks now. When i contact jessica she says that you have tried to deliver 3 times and failed to deliver the product. Firstly my business is open 24/7 so if and that is a big if the product was delivered i would have received it, secondly if they failed to deliver why, lastly my store is a total garage the only one in my street, the address given is the following: cnr of finch & nightingale streets, total fuel station, atlasville boksburg. I have now sent mails to jessica since last week and no response as yet. I would like to know if you telkom mobile are going to be able to commit to this sale or not as my home lte took 7 days litteraly including sim activation this has been going on over a month. I want proper feedback and not lies to cover ###.

We have a capped data usage of 20gb at a cost of r429. The last two months we have received a bill in excess of this amount. I called to query this and have the amount additional costing reversed
1) I was on the call for over 45 minutes and was waiting to be transferred to a manager after holding for 10 minutes I eventually had to put down the phone as the call centre consultant was unable to assist
2) I was advised that there is a 20gb cap and then a r500 cap for the data, I wanted the r500 cap removed as this makes no sense when I can purchase uncapped data for r799 per month with yourselves. This was never agreed on when the contract was taken out.
3) we have never been advised that there is a cash limit of r500
4) according to the consultant we are supposed to receive an sms when the data usage reaches its limit, which we do not get.
5) the call centre consultant was aggressive in his handling of the query.
6) so at the end of the day, my query has not been solved, my limit of 20gb has not been put into place

Good Day

We are from Z and N Maintenance t/a Lenz Dial A Battery.
We had requested that our Alberton Branch be cancelled last year May.
Till today, it seems that we are still being charged for this line.
We had previously phoned and we were told to forward whatever documents and emails we had when we requested the line to be cancelled, which we did, yet nothing has being done till date.

We are really unhappy with this service we are receiving. We are considering actually putting this issue up on HELLO PETER.

We would like to receive any feedback regarding this matter.

Thanking You In Advance.
Naser Mahomed
[protected]
[protected]@gmail.com

Telkom cancelled my contract due to no signal. They blacklisted me for an outstanding amount of R3248.00.

Please i need a contact number of somebody that can help me get my name clear again. I applied for a house loan and that is affecting my loan.

Thank you so much.
Account number
[protected]

I purchased a package for 100Gb +100Gb data (R999/m) on the 3rd of January 2017.
The speed advertised on the box is 220mbs, the LTE signal in the area is supposed to deliver 49mbs, I constantly run on 10mbs.
This is not my main problem; I can live with the speed, although you lied to me. My issues are that when I have a constant feed, I keep getting disconnected, and on non SA servers I have a very bad Lag and latency. We use this line and a Telkom adsl line through mweb on [protected]. The line is run from home where I have my business as well.
I lodge a fault report on the 16th of January, and now three weeks later Telkom has done nothing, but they expect me to pay the full amount.
I have phoned and lodged so many times, to follow up and complain, but can never get a further reference number, except for the original number [protected]. When I phone Telkom, I wil get send from one line to another, no one helping me!
When I try to use the Telkom app for the complaints it never works.

WHAT must I do?

My next option is to cancel the contract, and I will not follow you procedure of cancelation I will just stop any debit orders, and then you can take it further.

A mobile contract that was a 24mnth, finished last year but lm still being charged even though the line is no longer in use . l expected it to automatically stop but l was asked to complete a cancellation form and l did. February is the 3rd month after l completed and send this form to the [protected]@telkom.co.za. l have been sending this form every time l see on my invoice that the expired contract is still being charged. what do l do now? I want my money back Telkom. Iam thinking of cancelling all the contracts that l have. Telkom stop stealing from the poor