Telkom SA SOC
Reviews and Complaints

Telkom has cancelled my contract last month after complaining with the Complaint Board, but start deducting the installment of R299.00 a month again.This is the second time Telkom is doing it.My account number is [protected].The Telkom attorny responsible for not alowing Telkom to stop my accounts e-mail is [protected]@telkom.co.za.They also dont send me an account for more than two years as they always do, before canselling the contract.Standard bank reverse the transaction every month but it cost me R45 for the reversul.Standard Bank also refuse to cansel the debet order permanantly as they get R45 every month for reversal of the transaction. I have proven several times to Standard Bank that the contract has expired two years ago.If Telkom and Standard Bank does not stop there childish behaviour this month, I am going to the Ambutsman.

I have been incorrectly billed from Nov 2016 my night mare starTed when I was due for an upgrade . I took one upgrade as I previously had two cellphone's but I only up graded one phone as the phone I wanted was not out at the time. But TelKom still bill (charge)me huge amount and damage my name on itc .I have been up and down at every TelKom shop and made numerous calls in order to try and resolve this matter but till today it has not been. Am extremely depressed by this situation. I regret the day I dealt with TelKom. Case no [protected] ([protected]) contact number [protected]

Dear Sir/Madam,

I received a call from Telkom (East London branch) today from a Telkom representative named Mandisa Bandia. I am in regular contact with numerous service providers on a daily basis and I daresay that she must certainly be at the top of the pile epitomizing what NOT to do when addressing a customer or any other person for that matter. She intimated that I was trying to exploit Telkom by insisting on a credit, when I requested that she query why my internet line which is supposed to be 4meg (which I am being billed for), only ran at +- 2meg for the past few months. I do not know exactly how long the line has been slow, but upon contacting the technical division last week, I managed to speak to a well-informed, respectful and totally pleasant lady called Lauren, from the Port Elizabeth branch. Lauren informed me that the line profile had not been changed and she promptly proceeded to correct the fault from Telkom's side. The line speed has been perfect since last week, after being assisted by Lauren. What a disgusting contrast speaking to Mandisa Bandia! I would implore Telkom to be more selective in appointing frontline representatives. Mandisa Bandia needs URGENT assistance in her inter-personal relationship skills and should most definitely NOT be allowed to interact with any self-respecting individual. She most certainly brought out the worst in me, due to her troglodyte approach to problem solving. PLEASE DO NOT allow this person EVER call me for aything other than a possible eloqution/courtesy lesson.
I implore you to look into this matter, which I will be discussing on as many media platforms as possible.
Thank you in anticipation,
Dr M R Essop

I cancelled my landline over 5 months ago... there was an issue that my landline was still an adsl line and I had to convert it back. I did so immediately after I got the call from telkom. But since then I've never heard back from telkom. I've send over 20 emails to the cancellation department, I have phoned 3 times in the past month and a half and I got a cancellation msg, but still my debit orders are going off and I am not receiving any answers from telkom! I have lost a lot of money in these past 5 months, paying for something I don't even use...

My service got disconnected because of the incorrect reference number used for the payment, but never the less I emailed telkom proof of payment.
Payment was made to Telkom on the 31 December 2016,

My services got disconnected both Telkom router and my Iphone even though payment paid and they received proof of payment.

Everytime i phone |Telkom I am being told that payment will be allocated to my account, since the 31 December 2016 and today is the 01 Feb 2017.

Telkom ref : [protected]

I have logged a fault with Telkom on the 19th January 2017 informing them of their pole in my yard which will be falling over. It is rotten at the bottom and I had to put supports in place to hold it in position. reference no 905009.
To date... not a call, email or sms received from them to inspect or replace.
Any damage to property caused by this pole falling over will be to the cost of Telkom as they were informed.
My telephone no is [protected].

We logged a fault at telkom on 16/1/2016 for our adsl line not working and till date it has still not been sorted out. Each time we get told a different story of whats going on and then promises that the technician will call us. We are a business and cant carry on like this.
Please can someone assist us!
Reference number 587crk160117 reported 16/01/2017

Reported faults since june 2016 for telephone number [protected]. Keeps on saying fault is restored when it is not. Ref nu & dates are as follows: 21/06/2016 268ctz210616, 26/07/2016 144ctz260716, 08/09/2016 274ctz080916, 21/12/2016 37ctz211216 fault still not resolves. Received notice to pay telkom r984-67 and that the service has been suspended. Cant get through on 10210, they cut you off not giving a option to talk to a consultant, same with 10219, [protected] and other number I got and called does not exist. If telkom go on their own records, they will state that all these ref numbers do exist, and that what I wrote here is true. Also that we hardly had made calls during the whole of 2016. Reason is phone line is always out of order. Please can someone help me as I have no success reaching someone to talk to. Selecting option 1-3 does not help if I cant talk to a real person.

21 November 2016 our business telephone lines went out of order. I reported them with the following reference numbers. Line [protected] Ref : 1079CRZ211116, Tel [protected] Ref : 75CRK211116, Tel [protected] Ref 1189CRZ21116. The date now being 1 February 2017, after 2.5 months and numerous follow ups and escalations with more reference numbers we are nowhere closer to getting these lines fixed. How can a business stay in business without telephones ? Today I followed up and to my surprise, the Telkom lady tells me that the ref: 75CRK21116 had been cleared in December, but two days ago it was open. She said that there was no one I could speak to and that all they can do is escalate the problem. I am at a total loss...We cannot speak to someone in authority that can efficiently deal with the problem. I guess the only way is to go on social media and maybe somebody in authority would be able to see the complaints and assist. A very sad situation.

I sincerely hope someone can assist me with this situation as it is just getting ridiculous now.

We applied for a MacBook laptop from Telkom at the beginning of December, we still do not have the Laptop and we are not getting any feedback. The branch is unable to assist as they do not have stock and no direct contact with where ever the stock comes from, the head office is not assisting us and everyone at Telkom is now just ignoring my e-mails.

I have tried phoning every department, I have been e-mailing every possible person I could possibly e-mail. Telkom is not delivering any solution or proposal at this stage and I find it utterly disrespectful and unprofessional.

I believe it is false / bait advertising. I want a MacBook Pro as per the application which was approved or the next best thing before University starts. I want someone to get back to me with a concrete update. I am not prepared to just leave this issue...

The details are as follows:

Applicant: SP Williams
Contact: [protected]
Order nr: [protected]
Acc nr: [protected]

I have supporting correspondence to attach should it be necessary.

Thank you
A Pretorius

I have had the same issue since October 2016. My ADSL line cuts off every time it rains. I have reported this issue any number of times and logged the fault.
I was told that Telkom technicians don't work in the rain. Now here's the problem - my ADSL line cuts out when it rains - your techs don't work in the rain - result this problem will never be resolved.
Today I have reported the fault again - I have been given a new ref # 96CRK010217. I doubt the issue will be sorted since Telkom haven't managed to do much for the past 4 months. I still get a full monthly bill for the service I am subscribed to - but I'm not getting the service as per my subscription. I would like Telkom to actually get someone to start working effectively to sort the problem out.
Further - my landline condition has also been reported - I have to hang up the phone 3 or 4 times before I can get a dial tone. I spoke to the Telkom tech in the area, and he tells me that what is required is for Telkom to re-allocate my line to a different port - well, since reporting this fault 2 months ago, I'm still waiting... and waiting...and waiting. I would like telkom to give me a full refund on my subscription payments for the past 4 months since they are not providing the service they have contracted to provide me.

Reported a fault on the 15 of January. Today is the 31st and not a single thing was done. Called the call center today and they told me that the technician that the fault was assigned to never did it when he was told (which was the 21st) and therefore the issue was sent to management and they wouldn't reassign until management gave the go ahead. Absolutely ridiculous.

Waiting since 20 December 2016 to have ADSL line resolved and now since 17 January 2017 line completely dead. Phoned on20 December 2016, 3, 4, 10, 13, 17, 25, 25 and 28 January 2016 to report fault, get progress, plead, cry and threaten, without any success. The technician only appointed 12 January 2017 is not interested or perhaps just lazy. His name is Mr Nkosana Masiane. We cannot wait whole day at home for him to not come at all. We have to work to pay Telkom for a service not being delivered. We advise all South African to get rid of Telkom.

We signed a 24 month contract for a P9 Lite cellphone @ R199 / month at the Tygervalley branch on the 23rd of December 2016. We were informed that the handpiece could be collected the following week. Since then we have gone to the store on numerous occasions without any luck.
During the course of last week we were informed that they ran out of stock and that Telkom will not honor the contract any longer HOWEVER if we pay R249 / month - we can get the same phone and contract.

This is blatant breach of contract as well as a huge scam on Telkom's side to lure customers into signin a contract knowing that they WILL NOT deliver and hiking the price subsequently.

I spoke to the area manager who openly admitted that they are at fault for signing more contracts than they are able to deliver just to prevent customers from leaving the store without a signed contract.

How can you sign someone up if you cannot deliver. Telkom should honor this contract and if they cannot provide the same handpiece then they should upgrade.

Time to step up to the plate Telkom annd owe up to your crooked ways.

Any suggestions as to how I can further escalate this matter?

Good day, Fault logged 05 January 2017, ref number: 482crk050117 and 947358, no reponse on this fault to date. However Telkom notifies me on 10January 2017 that was in my area, suppose to be resolve today 30 January 2017 as per sms received. Telkom line still not working, can not gethold of telkom on website / call / no respondence from telkom what so ever way of contacting them. I have logged a dispute on my billing and will again log dispute since the line is still not working.

My Telkom Router was booked into Carnival mall on 13 Dec 2016.

On the 4th of Jan, I got an sms letting me know that the Router was dispatched from the warehouse and I should receive a call in 4 days from the store to come and collect it.

On the 11th of Jan, I visited the store, and they said they will check for the device with my ID numbers because I didnt have my job card invoice with me. They checked, but found nothing.

On the 20th of Jan, I went back to the store and the device was there, but the back cover as well as the adapter was missing. Both these items were booked it the router. I was not able to accept the device back as there was a deviation.

Ont the 27th of Jan, I went back to the store again and there had been no change.

Up to date, no one has called me from Telkom telling to me to come to the store, although the device was actually in the store.

Courier IT account No: 13463

This is very frustrating, especially since my business is affected by this and Im incurring higher data costs, while still paying a contract. Going to the store takes time and energy which I could be using on something else.

Regards

Hi, I have tried repeatedly to have my business account no [protected] cancelled.

I phoned telkom call center in Apr 2016, and was told I need to send a special form.
I did this on 29 April 2016.

Nothing happened.

I phoned again, and was told to again submit the same form.
I did this again on 4 Aug 2016.

I have sent emails to [protected]@telkom.co.za, [protected]@telkom.co.za, [protected]@telkom.co.za, [protected]@telkom.co.za

I have never had a reply form any of these, yet the call center keeps telling me to resend the same form.

I am so tired of this poor customer service that I have contacted my bank to cancel the debit order, as it still goes off month after month.

We stopped using the Telkom service in April 2016, and have sold the building in the mean time, yet the debit order just keeps going off month after month.

It seems it is impossible to get hold of anyone in an accounts department, or cancel the account.

On 18 january 2017 I made an order online for a huawei b315 lte router with smartbroadband wireless 5 gb for a contract of r199pm. I then received a message confirming that I have ordered and that a telkom agent would call me within seven working days. I did not receive the call so I called telkom and I was told that an agent would call me the following morning which did not happen. I am extremely displeased with the service that I have received from telkom.

I requested a cancellation of a Telkom Mobile account last year May.
I've been given the runaround since. All I get is a random phone call with someone on the other end making a whole lot of empty promises...

All I want is for this account to be cancelled, and my money refunded, like i was promised by the last agent that called me.

I have a list of reference numbers that you can use to follow up, if need be.
These are the last 3 reference numbers i received:
[protected]
[protected]
[protected]

Please ensure that something is done to complete this request. It's ridiculous that a person has to wait for almost a year to cancel an account that was never requested in the first place...

21 November 2016: logged an ADSL fault. A technician came out while our domestic was at home. When we got home from work, we noted that the fault had not been resolved. We called customer service, and were advised to get a new router.
28 November 2016: purchased a new router, which seemed to sort out the problem. Unfortunately a day later we noted that our voiceline was dead and we had no internet. We reported the fault.
30 November 2016: got an SMS saying that Shumeez had attended to our service. However our fault was still not fixed. We called customer service again, and was told the problem was outside.
2 December 2016: Brent came out and replaced the connection between line and modem (which had already been replaced on 28 Nov with the new router). When we came home from work, we discovered that our voiceline was still dead.
8 December 2016: called and logged the fault with Nkanyiso Mnqobi.
19 December: got an SMS saying that the fault had been fixed. However at this stage only the ADSL line was fixed, and we still had no voiceline. We then called customer service again and spoke to Latoyo Ncube, who gave us Ref no 532CWK191216, and said she would escalate the fault.
20 December 2016: got a call from Darren (from data testing) to confirm that the ADSL line was fixed, and said he would contact the technicians to come out to fix the voiceline.
23 December 2016: the fault had still not been fixed, so we called customer service and spoke to Neo Pertunia, who again said she would escalate the fault, and contact the technicians.
31 December 2016: still no one had come out and our voiceline was still not working, but we got an SMS saying Shaun had attended to our service. We then called customer service and spoke to Tarryn, who again said she would escalate the fault, and contact the technicians.
28 January 2017: no one has come out and our voiceline is still dead.

Despite the fault not being repaired we have been sent a bill for both December and January. We will pay the R275.44 per month for the ADSL line and 40GB softcap, but not for the R 165.79 + R8.64 per month for the landline and call answer, as we did not have this service.

We would also like our voiceline to be fixed ASAP.