Telkom SA SOC
Reviews and Complaints

On the 08 september 2016, I cancelled my lte device & returned it within the 7 day cooling period - unopened and emailed kribasheni kalicharan, who undertook to resolve the issue. I have since then been in constant communication with them to cancel the contract and to stop billing me and have had sms's to say the issue has been resolved. Eventually in dec I received communication from nonkululeko sathekge who assured be that the contract will be ceased and that the billing department will contact me. To date no one has contacted me & end of dec I was billed again.
On the 4th of jan I emailed yet again and asked them to refund me my money - yet again.
I cannot believe the incompetence of the billing department to actually cancel a contract.
Other than an email from kribasheni kalicharanon the 09/01 to ask them to assists me (Yet again) I have had not response from telkom mobi.
I have absolutely no idea what next to do.

[protected] ref: 154353321a pj visser kidd beach

I left south africa july 2015 and filled in the termination form for my landline and closed my debit order in vincent office east london. After I left the country telkom kept deducting the montly adsl landline for 1250 rand. I tried sending friends, letters nothing worked till I closed my nedbank account to make sure no more deductions could be made. Then I got letters of debt collectors blake and company. Now finally I got an email with above ref that my account is closed per 1 july 2016, the date I left. Next hurdle how to get my credit and deposit back. The email states phone a special telkom number 10210 but from outside south africa I cannot phone that number

I would like my overpaid amount back in my fnb account that I still have in east london
Vincent branch 250655
Acc [protected]

I am praying you can help me out

My email pieterjan. [protected]@gmail.com
Vincent branch

In september 2016, I purchased the telkom uncapped lte package, as the copper cabling in our area is very poor, and it will be at least another eighteen months before we get fibre.
The advertised speed on lte is up to 150 mb per second. I don't expect that, and would be happy with the 15 mb we occasionally get, but often my 1 mb mweb connection is faster and more reliable.
When I called telkom about this problem, the advise me that my poytning antenna was meant to be installed by the telkom technicians. The lady then gave me the email address: [protected]@telkom.Co, za. They have repeatedly ignored my emails.
I then called 081180, and the lady gave me the number [protected], and told me to call them direct, which I did. The lady who answered the phone was most upset that his number had been given out, and said she was going to report the person who gave out this number. She promised to call me back on my call number. Unsurprisingly, she never did.
In all my years with telkom, this is the worst service I have ever received. Telkom have improved their service levels dramatically over the last ten or so years. However, this lack of service, especially on, what is for me, an essential service, is appalling.
I attach a receive and read receipt to all three emails I sent to hso, and they come back immediately with the message: delivery to these recipients or groups is complete, but no delivery notification was sent by the destination server:
I think it needless to add that I do not receive a read receipt either.
I thank you for your consideration and trust you will resolve this matter.

Since we upgraded to a switch board we have been experiencing problems. The telephone line would work for two weeks, then dead line. A fault will be reported, sometimes its sorted at that moment if not it will take the technicians 3 days to solve the matter or not. It's hard to run a business where by we can make use of the telephone line or even impossible for our clients to reach us.

Ive canceled my adsl line in ocktober as I wanted to move over to MWEB due to better price and customer service. Ive submitted my cancelation forms 3 times but still my line is not yet moved into the holding pool. Im currently paying both service providers but can not get my line uograded due to this. Ive been contacting telkom weekly and still dont get results. My ID number is [protected] my land line number [protected] and my mobile number is [protected]. Please assist me to get my line moved to the holding pool ASAP

I started my process in Oct 2016 where I wanted to cancel one of my 3 Telkom ADSL lines as I could not afford it anymore. the two other lines are on my name but other people are using it and paying for it. I followed the Telkom process and the documents was sent in for the cancellation. they said there is a 30 day cancellation period and this is fine. after the 30 days the line was still active I followed up with various people at Telkom and I have the contact details and times for these calls being sent from one department to the other. I have the string of mails directed to individuals and in every mail I make mention of the number to be cancelled, in November and December I followed up. I then stopped paying as this was the reason I cancelled in the first place... the reply I got from Telkom is that I should have continued paying as I will be getting my money back after the dispute. subsequently all 3 the lines have been suspended and still the line is not cancelled now they say I need to first pay all arrears in order that they can un-suspend the lines again and cancel the one... Telkom charges me R216 per suspended line to reinstate I cannot just continue calling Telkom and asking nicely.

I am at my wits end

Good day

Complaint for Mr PA Gibson account [protected]

We have been waiting since last year November for our ADSL line to be sorted out. They have come and said that it was sorted but needed to contact help line to reset Modem which I did for 4 hours as they couldn't get the line to connect. They then said problem was with the line and that they would report it right away on the system and I asked how long will this take as we had already been down for 3 weeks and they said because it was a repeat complaint they would act faster. We now have no line or ADSL and I have 2 old people who are at home who are sickly and this has now become beyond a joke almost 2 months with no network plus I signed up for Showmax and have now been paying for 2 month and not been able to use it.

Please can we get someone to come and sort this out urgently

Warm Regards

Mr PA Gibson

Telkoms advertisement on accounts reads as follow: "ons sal jou landlyn gratis verskuif... En jy kry ook 'n gratis koordlose foon... As geskenk. " you moved my phone [protected]) recently (On 29/6/2016) but I am still waiting for the free cordless phone.
I have since complained several times and even reported it to the national consumers councel, as I am sure it can be regarded as breach of contract, but with no avail so far.

Pse investigate.

I have been a telkom customer for over two years with my account always up to date with my number [protected]. End of november 2016 there was a mix up with my debits which did not go through on the initial debit but on the second attempt they managed to debit me around mid december. Now its 11 january 2017 my lines have all been suspended with no one contacting me as of why. I called customer care and a lady by the name of charmaine mafoko notified me that my account is in collections. First of all there was no debit attempt end of december, second no one contacted me saying my account is in collections or will be suspended which I understand that is a breach of the contract. I am not liable to make any payments until they unsuspend my account and do things the right way even if they give me 24hour notice but the point here is they must do things right by me first then I will gladly co operate. Telkom needs to be called out with this poor poor degrading customer service.

Been experiencing intermittent adsl speeds over the past few months. I logged a fault last month, when the technician tested the line, it was fine. When I run a tests via speedtest.Net I receive speeds ranging from 0.10mbps to 1.86mbps on a 2mb line. I have contact my service provider who has given me a new account and tested it and all is okay on their side. Kindly assist me as I cannot pay for a 2mb adsl line and receive speeds below 1.80mbps!

Please see attached speedtest done a few minutes ago.

Regards

HI there,

Account No: [protected]
Service line: [protected]

First request was sent on 14th July 2016
Second escalation was sent on 5th October 2016 (via your telkom chat service)

I cancelled my account in early 2016, I followed the process by completing the cancellation form and attached all my relevant documents. During the course of 2016, I enquired several times as to why my account was never cancelled/ stopped to which I was told the issues will be escalated. After complaining a few times, it was eventually cancelled in late 2016 by the technical department. Now I have an issue where my account is still not credit and cleared. I was told that this would be done after the cancellation. Clearly it was never done!

Yesterday I applied for a cellphone contract, but I was declined as there is an outstanding balance to my surprise. This is really unacceptable and I am disgusted by the treatment from the Telkom side. My account was handed over incorrectly and i have received many calls from debt collectors. Just to find out today that the account is still not sorted out. why must clients beg Telkom departments to resolve issues. I dont feel the need to log a dispute and beg someone to look at my issues. What is the damn issues, clearly you don’t know your own business process? It seems like I have to tell you what the process should be. I didn’t f*** up here and why I am held accountable? Totally and utterly disgusted. Please do not advertise all these wonderful products and service, when you know you cant even provide a proper after sale service... I cant wait for my data contract to come up for renewal so I can move away. Please go learn a thing of two from CellC… one thing they know is how to treat customer bad but Telkom takes the cake.

Can someone please sort this damn mess out...

Reported our line faulty on the 02.12.2016, till date not fixed. Keep on hearing they are working with the problem but to no avail. Phone every second, get promises that the technicians will contact us. Ha, Ha, Ha, still waiting. Had to pay end December for service which we are not using. ... Struggling to get this sorted out... (ref. no: 770CRK02122016)

My Telkom landline went dead at the beginning of November 2016. The fault was logged. Two weeks later I called to check the status of the fault and was told that they are still busy on the fault. I called again in December 2016 and was told the same thing and that my fault will be escalated. That a technician will contact me. YES DEFINITELY a BILL was sent. It was paid. At the end of December 2016 a technician called to ask if he can come to my property to fix the problem...I was unavailable so made an appointment for 04 January 2017...guess what! The technician never came. I called Telkom again 09 January 2017 and was told that a technician will call me...Im still waiting...

Escalation No: 928898

Telkom have deducted on the 4th and today again took my money that means they are stealing money out of my account because they only have authority to deduct money once a month!

the schools start tomorrow and i need my money! i need the money back in my account tomorrow. The took it with out my permission so they can give it back within 24hrs.

Please call me asap!

Both the landline and ADSL have not been working since 27 December 2016. I have called the Telkom Support Center three times and I am always told that this needs a technician's assistance. It has been two weeks and still no resolution. I use my ADSL for work purposes and this has hindered me quite a bit. It's now a thought of mine to simply move over to another provider that treats their customer as the number one priority.

My fault ticket is 1011CRK030117.

What amazes me is that Telkom is extremely prompt on account payments and statements but could not be bothered about the service. It will not surprise me that even after two weeks of no service (being half the month), Telkom will still send me a bill for the full months usage. Absolutely appalling service and no sense of urgency.

I initially signed up and had a fibre internet line installed in October 2016. I was of the understanding that this new line would be linked to my existing 3G account, and did not set up a debit order. At the beginning of December I received my Telkom invoice, with a new separate account ([protected]), in excess of R3200.00, with a demand that the outstanding balance of R1962.80 be paid immediately. I inquired at my local Telkom shop, who advised that I could pay via credit card, which I did at the beginning of December 2016, along with setting up a debit order for the following months payment.

The invoice also contained a note that my direct debit limit is R2000.00, and that that amount would be taken on 3 January 2016. This debit was taken from my bank account after I had made the payment via credit card!

I telephoned the Telkom accounts department on the 5th of January 2017, to be advised that the credit card payment did reflect on my account, and that they could not stop the debit payment that was taken on the 3rd of January 2017. I was not offered an apology, but was told that my account was in credit by about R760.00, and that no further payments needed to be taken on my account.

This evening (9 January 2017), a further R2000.00 was taken from my account, without the need for doing so.

I will be contacting my bank first thing tomorrow morning to have this debit reversed, and will be cancelling the debit order on my account, and will be paying via EFT in future.

The service of telkom is shocking I tell you, no replies, nothing. I am so Fed up with Telkom and I am so glad I am cancelling. Won't be using Telkom ever again. We filled out an application form at Telkom Stellenbosch in Eikestad mall. No one submitted our form and they didn't make a cipy of my husbands ID. I had to call Telkom and apply telephonically.

We are now moving and I need to cansel my line, send an email 30th of November 2016 and I just would like to know If all is in Order as I am not paying again for February month due to Telkom being negligent on email replies. My last installment will be for January and line should be canceled 31 January 2017. This "send us an email" link on their website is crap, because I have emailed 3 times and no reply! 2 of them were complaints email, I have called 3 times and now they gave me this sms:

Dear Customer, Kindly advise your ISP to convert ADSL [protected] to landline and return the line back to Telkom in order to cancel the line as requested, Telkom.

We font even have an ADSL line with them, I just want the landline cancelled. Sadly no one got back to me and it's 9th of January 2017. Pathetic

I logged a fault of my ADSL line on 20/12/2016. ref no: 592CNK201216.
On 28/12/2016 - I was given escalation number 934456 after explaining that this is a business line and it needs to be fixed urgently. To date, my line is still not sorted. I call Telkom almost every day and am told that a technician is still not assigned to this fault. This kind of service is pathetic and unacceptable to say the least. Your call center agents are never helpful and keeps cutting me off when i ask to speak to a supervisor who can give me an answer. It is shocking that we must wait so long and still be expected to pay our line rental in full. This is actually not the first time this has happened. Telkom sucks at their customer service!

Fault was logged on 9 December with the following # 1035CRK091216. Technicians came out on 12 December and left without the fault being identified or fixed. Several calls have been made to follow up on the fault and each time a different answer is given. Apparently fault has been escalated but that also means nothing. One answer was I should fix the problem myself by doing some kind of bypass - no idea what this meant. There is no information on Telkom's side of what the issue is and no one seems to care either. I should not have to keep phoning to find out what is happening especially as when I do the response is utter nonsense.

On the 30th August I submitted a cancellation form and received confirmation back to say it had been received. Due to the poor internet speed I had to change providers so asked for the Internet and ADSL line to be replaced with a normal telephone line.
My account arrived in September and I was still being charged for ADSL internet I telephoned and was told not to worry the account would have been issued before the 30 days notice which sounded reasonable. Octobers account arrived and I was still being charged again I telephone this time I was told that the line had not been changed and the guy could not find record of cancellation but not to worry he would do it then. November arrives and still I am being charged for internet ADSL again I telephone and I was then asked to resend the cancellation form, the confirmation email which I did to [protected]@telkom.co.za who assured me she would sort the matter and I would get a credit on my next account.
December account arrives no credit and still being charged for the full package.
I put this all on Facebook Telkom's page as telephone calls got no where
This was November 11th and I was asked for line number ID etc which I provided and this was acknowledged
They said they were aware of the problem and the accounts team would be in contact with feedback.
Since then I have messaged numerous times the same or similar replies we are aware of the problem, sorry for the delay, sorry for the inconvenience, our team will look at it...on the 29th December I requested the complaints contact details and the reply was sorry for the delay we will let you have...still waiting January 9th
Landline number [protected]
Account number [protected]
The nearest Telkom office is nearly 100km away as they closed the other branch

How do I get my refund they owe me?