Telkom SA SOC
Reviews and Complaints

The contract and number was cancelled with out my knowledge, I had to phone customer care to recycle my number, that happened but my contract was not reinstated and now I received an invoice of penalty fees. I never requested for my number to be cancelled. I would like know how a contract is cancelled without my knowledge or request? What document was used to do so?

I was contacted by Telkom to do an upgrade which sounded good and I took it. I specifically asked the consultant about spend limits and was reassured that there is no spend limit unless I allocate one. When the upgrade went through a automatic spend limit of R**** was defaulted to my account and because this specific number I am querying was being used by my sister I was not even aware of the spend limit until she made me aware that she can no longer buy prepaid airtime and I went onto the Telkom mobile app to investigate and saw what was happening. I immediately called Telkom to stop it and was advised that it will only take effect the following month. So in the mean time the bill just kept running up. I logged various disputes and spoke to different consultants all promising to look into it and get back to me. To date no one has gotten back to me nothing has been resolved and today Telkom just took money out of my account without my consent. This after I already made a manual payment as I stopped the debit order at the bank because of the active dispute. When I called Telkom today I was told unfortunately there is no dispute logged and there is nothing they can do for me. This is so unacceptable and the poorest of service I have ever experienced. I want to take them to the Ombudsman can someone please advise as what I am to do because they are doing absolutely nothing to help me.

Submitted cancellation online 28/6/2019 for the month of July 2019 (more than 30 days notice) for landline and ADSL reference nrs [protected] : 8301144 and TIN1852851 : 8301145. Promptly on 31 July the service were suspended (as it should be) BUT now in August 2019 I received another account for services Telkom finance dept claim to have rendered in August. After receiving account I went to Telkom store at N1 City on 20/8/2019 13:59 and the assistant put in a dispute on his computer mentioning the services was cancelled end July 2019 (checked on his computer) and Finance Dept need to reverse charges on bill. Dispute reference: [protected]. I just received sms that amount deducted from my bank account via debit order R505, 59. I will go to my bank and have the debit order be reversed since TelkomSA not allowed to claim money for services not rendered.
I hope TelkomSA Finance/Account dept will correct their mistake sooner or later ... I kept all my evidence! I did give 30 days notice as per contract/agreement ...

Today I was totally disappointed by the Service I received by Telkom at The Glen.
On the 25th of August I went to the Glen Telkom espress cause I really wanted a Laptop. I usually renew my contract at the Alberton City Telkom but they are closed on Sundays so I was desperate. On arrival a gentlemen Caleb assisted me. First thing he wasnt very friendly. He told me about my contract and I agreed. He went to go get the Laptop and he took very long with the Mac or serial number. Eventually he called someone and I was informed that this specific Laptop was never properly checked in so he cant release it for me. It takes a day. At that moment he explained to me that this Laptop is the DELL INSPIRON I5. He asked that i can come the next day, that he would be there. It will be quick as he already did the Biomatrics and paper work. I can come in at any time.
So i agreed. Today the 26th of August I decided to quickly go in my Lunch hour as he promised it would be quick. As I got to telkom I ask for him but was told he isnt working today. So I asked Zuko that i am here to pick up my laptop. He had no idea wat I was talking about as Caleb never informed anyone. After about 20 minutes of looking for the Laptop I was informed by the Supervisor Vinolla that this is the Dell I3, i was really confused as Caleb told me it was the I5. Vinolla confirmed that Caleb made a mistake and that they dont even have the I5 in stock. I was so upset i told her to please close the contract. She phoned the other Telkom to ask if they had stock and told me I can go there. She will close the contract. Now this was already an hour later. I had to do everything from scratch. I know it was not Vinolla or Zuko's fault but they didnt even show any sympathy towards my situation. I had to be another hour at the other telkom. Was late for work. All because of one gentleman who cant do his Job properly. This was really bad service. I did get assisted from Thobile and Portia in Telkom Direct who assisted me very well. I still need to phone Vinolla as I am not sure if she did close the contract. Al I have is a case number 4760594. I am still very shocked and disappointed in the service I received.

Hi,

To whom this may concern,

I would like to start by stating that I am extremely unsatisfied with the service that I have receive from Telkom.
I am called in on many occasion for assistance after cancelling my contract and have gotten no assistance.
I visited the store on the 26/07/2019 requesting for my contract to be cancelled. I was informed that a short investigation would need to take place and i would be contacted to bring the device back.
I was not contacted and had to go back and forward to get my contract cancelled.
I finally got this cancelled and was asked to bring the phone in on the 07/08/2019. The device was returned on this day and was informed that they will work out a bill for the usage only and this will be prorate charges. I was informed that i would not pay a device fee.
I have called in on the Sunday 18/08/2019 after receiving an sms from Telkom stating that my issue has been resolve ( Case no29536142) expecting for you to have a final bill for me.
The representative informed me that I have to pay R527 for services that I only used for less that 2 weeks.
I would like to request that you have this issue resolve before the 5/09/2019( Before amount is debited).
If this is not resolved I would take it up with my lawyers and your corporate office.
I humbly ask for your assistance and hope this email is not ignored.

Thanks

Kind Regards.
Yasmeen

Reference number: [protected]

There is still no response from telkom re: my refund on telephone number [protected] which was cancelled in december 2018.

Several debit orders were processed, and after hundreds of calls, we are told that the refund will take place. All call centre agents falsely to escalate this to their refunds department or manager and to date there is absolutely no response.

There is no other forum to log a complaint to and the response is always the same.

A response is urgently appreciated.

Something is very wrong with the telkom cabling. Both my ADSL and Landline is dead and everytime I phone customer care I get the same response. They will tell the technicians to fix it is ASAP. Nothing is happening and nothing is getting fixed. I get no feedback and neither has any technician made and attempt to call me for an appointment. The cables are all broken and lying on top of the soil and some funny fishy connection is lying on top of the soil. I live in an estate and the telkom box covering the cables has been ripped out. It has been there for at least the past 10 years on the exact same spot. Now it has been ripped out and Telkom is not fixing the problem or giving me feedback. I dont have a landline or ADSL and I am in IT and dependent on the Internet connection. Telkom seems unwilling to fix the cables/fault/problem and neither do they provide a progress report or updates on what is happening.

[protected] esc botha [protected] po box 8282 minnebron brakpan 1549
Still getting accounts for services that was closed on the 21/3 already request my account to be fixed acc number33714693
Ref numbers [protected]/[protected]
Tekom needs to fixex my account urgently as I am in the process of buying a stand and if my name is listed there will be big trouble
I did pay the oustanding final amount they gave me!

Good day,

I have upgraded my contract on 6 August 2019 at the Mall of Africa store. The consultant that did my contract was Tlou Seopa. Since the upgrade, the CLI has not been working. I advised the consultant and there was little success to correct this. I have log a call on 7 August 2019 on the Telkom call centre and was advised that this will be sorted out and with 72 working hours. This time has passed and to date this has not been sorted out. I have called numerous time to get this resolved with little success. I have not use the device due to this issue and the sim is still on my old device. I went to the store on 17 August 2019 to cancel the contact as my issue with Telkom mobile has not been resolved. I waited more than 2 hours with little success. The manager, Eric Masowbuka firstly didn't understand the issue on hand. I requested to cancel my contract as I am infuriated with the lack of service. He didn't want to cancel the contract. The matter has still not been resolved. I demanded again to cancel my contract due to the lack of performance on Telkom Mobile. He took the device and till date today, my contract is still not cancelled. To add further to this situation, this contract had a 2 phones for one price deal, I didn't receive the second phone as advertised due to them saying there is no stock, however on 17 August there is stock and they refused to give the second phone when queried. To sum it up, Telkom has false advertising and the lack of delivery on the CLI and constant call to try and solve the cli issue is not resolved. I am fed up and demand that this contract be cancelled due to breach of service from Telkom side. I called the manager today on 19 August 2019 to see if my contract has been cancelled and he didn't have an answer.

Please cancel my contract!

Regards
Akish

Towards end of April, I received a call from Mobile Talk calling on behalf of Telkom. The consultant that I spoke to told me that I can get the wifi with unlimited data for R350 per month. I enquired with the consultant why it was so cheap as I knew that Telkom was offering the package at about 900 and I was told it is a special. I accepted the special and also took another package with 2 sim cards for 1 gig each and 3000 free minutes talk times that costed 100.

I received the packages on the 5 May 2019 and started using the wifi immediately and by the 15 the data was finished which I didn't understand as I was told it was unlimited and both simcards were out of service but only used one of them.

I was billed on the 15 May for +-919.47 and asked the billing department why was it more than what was agreed with the consultant and was told about the prorata . The bill statement showed 20 gig and according to the billing department I only received only 20 gig and the 2 sim cards were deactivated since I already have exceeded my monthly limits which should not have been the case if only I received what I agreed with the person I took out the contract with.

I had to call mobile talk on 0861939351 to find out what happened and was assisted by Sandile Mpofana on call number 839232. Sandile verified that one of their consulted went to a verbal contract with me unlimited wifi and when I asked why 20 gig was delivered not unlimited and said I was played for a fool and unfortunately there is nothing that they can do to rectify the situation.

I feel so unfairly treated as I had to make life adjustment. I was billed again on 15 June and had not used neither the sim cards nor the wifi from the time the data finished and now the bill is R1999. This seems like a money making scheme as It is unfair to be charged more since I agreed on the unlimited data for R350 and was told it was a special. Telkom should be reverse the extra money that I was billed since I should be on an unlimited data and we agreed with the consultant on a flat amount.

I did not approach Telkom/Mobile talk for the special but they called me. I did indicate that I wanted unlimited data and don't understand if it is a special why was I not given whatever we agreed upon. With the attitude that I got from Mobile talk that I was taken for a ride then that really made me worried on the kind of business is being conducted am not sure how many clients are going through but it is not right . Now I am really getting a negative light about Telkom and its suppliers as thought it was a company with integrity that upholds to its name.

After numerous times to try to resolve the matter with Telkom from 15 May to date, I had not had the issue resolved. I spoke with the following people at the Telkomcall centre Karen Reddy, Xolile Dube, Siphiwe Pshibasi, Lesego Morare, Florina Semenya and today again Luvuyo Conjuuva. All these calls were closed according to Florina Semenya and I have not received any feedback on the resolutions, every time I have to call through and a new case is looged. The calls were closed with the complaint about the incorrect billing and the solution is that I need to pay. With all these agents I kept on repeating myself on what the issue is and not sure why they are looking at only one problem. I feel that the whole problem is just overlooked, it has not been investigated from the root cause. When I week when I spoke to Lesego, she said that they will get the recording from Mobile talk and to my surprise the request 2903395 was closed without giving me feedback and is the same solution as the rest. I called in again on 08/08/2019 and Florinah gave me new reference number [protected]. Why does the issue need to take 2 months to resolve without amicable solution? When I called today, I was told request [protected] is closed and still no feedback was received on the solution and a new case [protected] was logged again. It's really frustrating and don't understand why I cannot get solutions on what I enquire/complaint.

My number is [protected] and the number in question at Telkom at [protected]

Over three months ago we changed to Fibre and now use a Voip phone. Telkom was notified to cancel our subscription the beginning of May 2019. Confirmation was received from them and although we received confirmation of the cancellation they still continue to deduct the monthly fee from our account. I have written to them, have instructed them not to deduct further payments and even after confirming that it was an error on their part they still continue stealing our money. Please help.

I have reported the fault on my line [protected] on the 3rd June 2019. I received my telephone account and was credited with the line rental for June. I have now received my next account and see that you have billed me for line rental for July. I still do NOT have service and was told that Telkom will not be repairing the fault and I have to go wireless. I am still waiting for the wireless phone so how can you bill me for a service that is NOT working. PLEASE CREDIT MY ACCCOUNT WITH THE LINE RENTAL until the service is restored WHICH TO DATE IS STILL OUTSTANDING.

THANK YOU

I applied for fiber and telephone line from Telkom in December 2017 a line was installed in January 2018 at my residence at the time, I was given a box and told the other equipment will be delivered by a courier company, which never happened, I was allocated a telephone number that was not registered in my name when I contacted Telkom, , never have I received the phone never received and other parts that formed part of the package for which I have applied for at the time.I only received bills for thousands of rands disputing it with them and only empty promises was made, they have listed me I have reported them to icasa, credit bureau for which I do have proof from them saying Telkom could never reply or defend the complaint I laid and for that reason the matter is resolved .I then received a sms from Telkom it self saying the matter has been resolved, even after the investigation by the credit bureau, I was contacted by an attorneys firm who was instructed by Telkom to collect R10, 000 from me which I disputed and furnished them with the report and affidavit and the print out of the sms as well as the statement of the amounts they say I own, I contacted them again and this after I suddenly received a billing statement of R1500 in January which was weird and when I wanted to apply for credit after I new the credit bureau gave me a clean report and removed Telkom, and then they listed me with Transunion and the amount was no longer R8000, 00 but R2800, 00 and today it displays R3000, 00 . I do not own Telkom any money at all, I am traumatised by their actions and would never recommend anyone to do business with them . Please find all documents attached .

When I applied for a contract at telkom I was given the option of getting my accont debited on the last day of each month. Later I made arrangements to get statement by email so I can pay it cash. When I called them to ask why a payment has been rejected the consultant only then inform me that they didn't make it for month wnd but 24th of aech month. When I told her that I also requested to pay it in cash she informs me that there is no such option but what is so strange is that 2 months ago it was all arranged with no problems but no all of a sudden they dont offer that option but if I do pay cash it gets accepted.

I applied for ADSL line for our home, the line and router has been installed for over a month and n half now, on the 26th our electricity went off due to that so did our wifi, since then I am struggling to get someone to COMPLETE my ODER from the sales department due to Technical department cant access my account/Line to resolve my Wifi issue up until today I have been hearing that the systems are down they cant help me, or that the matter has been escalated and someone will call me back, I have been phoning everyday regarding this issue still no one has contacted me, this order should have been completed once the instillation was done, but it wasn't due to that I have no Wifi for over two weeks now, and no one who can assist me nor get back to me. I feel this service I received from Telkom is the worst ever.

I am frustrated and completely disappointed by the service I have received from Telkom.
Early June my device stopped receiving signal from Telkom. I went into my nearest store and reported the problem. I was sent away with 'things to try' should it continue outside of the store (as I had signal there). It continued and the following week I returned again. I was told that I needed a Sim swop but they had no Sim cards avaialbe and the printer was down to print the documents for the swop. I went back again shortly after and told it wasn't a Sim swop it was due to their change in cell towers and I had to wait for it to conclude. I went back several times and kept being told there was nothing they could do... In the meantime I have been charged my monthly data premium which I cannot use! I am at my whits end and want a resolution and compensation for the time I have been unable to use the Telkom network!
I have already switched my contract to a month to month prepaid account. I don't even want that because I haven't been able to use that either.
Please can someone contact me on email (as I cannot receive or make calls) to resolve immediately
[protected]@hotmail.com

I am an existing client with Telkom (dsl wifi line), I applied for fibre the 15th of July 2019. After many phone calls and complaining, they came to install yesterday.

I had be go home from work for this installation, by 17h30 yesterday we were still not connected. I phone and was told 1ste my account was closed then after many arguments, I was told that it was not closed yes. I phoned this morning and I am still not connected to fibre. All sorts of excuses and I still do not have my wifi...
3days without wifi. 7 hours talking time on my phone.I spoke to 8 different people .

Still no connection.

SHOULD I GO TO VOX TO GET CONNECTED? WILL BE QUICK BECAUSE AL THE INSTALLATION HAS BEEN DONE..ONLY ACTIVATION.
I WILL BE SENDING TELKOM AN INVOICE FOR MY TIME WAISTED YESTERDAY, PHONE CALLS WAISTED AND MY CHILD NOT BEEN ABLE TO DO HIS RESEARCH FOR SCHOOL LAST NIGHTS.

aL MY CALLS WERE RECORDED, WOULD BE A LOVELY STORY FOR JACARANDA FM.

I hope this email gets 1st priority but I suppose NOT. TELKOM DOES NOT CARE ABOUT CLIENTS...

Good day,

I have been having issue with my internet services for a long while now. Calls were logged on numerous occasions, but with no resolution. My account gets debited as per normal and I don't complain. My daughters are on varsity and make intense use of the web as part of their studies (UNISA).

Latest case number 29392587. Have no way of escalating and hope that someone will be able to assist.

Ek het by Telkom se regsafdeling uitgekom om my diens te staak, en die dame het vir my die e-pos adres gegee waarna ek die kansellasie gedoen het.

Op die internet het ek alreeds my kansellasie gestuur asook 'n afskrif
van my id. dokument, soos gevra is.

Ek het al in Januarie 2019 my Telkom diens gestaak.

Ek het 'n aftrekorder gehad en toe ek merk Telkom het nie my diens
gestaak nie, en nog steeds geld aftrek, het ek Kaapstad toe gery (300
km) en persoonlik na Telkom in Tygervallei gegaan.

In Tygervallei, na bykans 2 ure later, het die bestuurder van Telkom
my verseker my rekening is gekanselleer.

Nou kry ek dreigbriewe dat ek hulle geld skuld.

Dis bedrog.

Help asseblief.

Ek weet nie meer met wie om te praat nie, of wat om te doen nie.

T. Putter
[protected] tel. nr.)

Since Telkom partnered with Vodacom, your network connection has become utterly poor, I can't even Roam sometimes, and where I live I never had a problem with my LTE or 4G, but now with your new partnership it's terrible, if this persists, I'm definitely switching service providers... Some of my friends using Telkom has the same problem, all of us have high end handsets