Temu review: E1689960865692587 delivered to wrong address and courier won't help

E1689960865692587 was delivered on 28th of July to a neighbouring address. We contacted the courier and they advised that because it's after 7 days beyond the delivery date they can't do anything to help. The house that it was delivered to was firstly the incorrect address secondly they provided photographic evidence that proves they delivered to the wrong address and now they are saying that not their problem it's a problem that I have to take up with temu. The courier fast horse delivery is clearly inadequate and has a very very very poor satisfaction rating so I don't know why you guys are using them.

Our item was never delivered to us. I have requested a refund but it doesn't solve the problem which is you still persist in using fast horse delivery which is clearly incapable of doing the job they were paid to do and then when they fail and effectively steal the goods they hide and don't provide any service whatsoever.

Perhaps I should be raising the matter with the ACCC since I paid for goods and they have acknowledged they have effectively acquired the goods from you and never delivered them as far as I can see stolen.

please advise how we can address this and how we can make this a more formal complaint with the courier who is effectively hiding from their responsibility.

The item should have been delivered to 13 Sherman Drive but was delivered to 11 Sherman Drive. There is nobody living at the 11 Sherman Drive address from approximately the 8th of August onwards.

I have done everything I can to relocate the parcel contact the courier etc to know avail and the only option I have left is to come back to temu for the refund and request that they reassess their relationship with the courier who is going to cause them a lot of problems.

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