The Brick
Reviews and Complaints

fist of all i would like to start by saying your customer service here in ottawa is really poor! i personally run a promotions company and ive never been treated like that before ever. her name is lojin and i would never have someone like that represent my company. you should do random quality calls to help with you customer care. further more i purchased a couch from the brick and got the "lifetime" waurantee which clearly means nothing! i have had the coach less than 2 years and already i need another coach. this is the 2nd time i am looking to replace the coach. NO couch has the coushons sink in within less than a year. i am single and live on my own so there is no reason for it. i had a technician come by an tell me that the coach is not fixable. but the brick says it doesnt fall under waurantee. how is that. the cushons are sinking in which is the biggest part of any coach. what good is a coach that you cant enjoy sitting on. i do not weigh more that 190 lbs so its not because im over weight. i would appreciate some one higher up to get involved with what you company actually stands for as this type of service will not bring you return customers and is boarderline robbery! i work hard for my money. i dont just like to burn it. but thats all this coach is good for now. if someone purchases your lifetime waurentee they should be able to replace the couch if its in a poor condition especially that quickly. or change the name of your company to rip off garbage products that dont last, that way people at least know what they are buying. i will be looking into this further and will continue to turn away any future customers for the brick. and also am looking into placing an add to let the whole city know what they are dealing with when going to the brick and we ll know how much the papers love stories like this. my next step will be looking into it with a laywer to confirm what your doing is illegal. feel free to repond i would love to speak to any position of real authority for the brick. i know if thats how my company was being viewed i would want to do something about it especially if the people that feed your family and put your kids threw school arent haapy with how your business is run! Greg Girard [protected] feel free to call me if would not like this to go to the papers or any further.

I purchased some leather furniture from thr Brick with their credit to get the differed payment plan. They didn't tell me that the taxes on the sale were due within a shorter time frame. When I got a bill shortly after stating that the taxes were due my wife (who works at BMO for 11yrs) took the bill with her to work and payed the amount for the taxes. The following month a bill came from the brick for a larger amount w/ interest. Confused about this we made the payment and called them in regards to it. They said that they hadn't recieved any payment. We were also surprised that it was actually HSBC that we were dealing with and not the brick. My Wife did a service request (trace) on where the money went when the payments were made at the bank. AS is turns out the money went to Wells Fargo Bank in the states. (the brick uses wells fargo in the states) We made the brick aware of what had happened and they said that we need to specify where we would like they money to go when we make the payments?! I don't know why the account number that they gave us wasn't linked directly to where it should go. We told them that it could take a little while for the money to come back from Wells Fargo Bank and that we would straighten out the mess when it did. The Brick (HSBC) continued to bill us in the meantime which brought the account over 30 days past due and in turn made hits on my credit buruea and took my score from the upper 700's down into the low 600's which is quite a big deal. Once the money came back from the states I went directly to the store and payed the bill. I spoke to someone on the phone from HSBC about the damage to my credit which has given us a higher inerest rate on the new house that are building (which adds up to a lot of extra money over a lower rate when it's on a mortgage over for $400 000) HSBC said that they would correct the report on equifax but instead they sent me a letter saying 'congratulations, your credit limit has been increased'...YIKES. What a joke. The other thing that I should mention is that while we were sorting out their mess, they called twice a day every day usually when our son was trying to take a nap. If you can, avoid doing business with these dinks do so.

Be careful when shopping at a ghetto store. The Brick does not take back small appliances if the box has been opened. I recently purchased a microwave(they changed the model so the unit is deeper) and it didn't fit in my home so I tried to return it only to be offered a store credit. I refused and was told there would be a 20% restocking fee because the box was open. Never had a store I purchased from not take back an item.
Also purchased a fridge for work and when it was delivered, it was full of scratches and a large dent. Store was willing to take it back(after it was delivered to the basement and they took away our old fridge)or they would give me $100.00 back on the purchase. You pay your delivery people peanuts, you get monkeys and I don't want monkeys delivery something I paid for. Will never shop at the Brick again.

I ordered a cushion in October 2010 from The Brick in Barrie only one location . This is the back cushion for the couch in my livingroom what everyone sits on. It is now almost July 2011 and after numerous calls and me attending the store. I am yet to get it. This would be almost 9 months, not acceptable.

I advised them I will never spend another penny in the Brick after this experience.

I was a very loyal Brick customer over the past decade and have enjoyed continued happiness with all of my purchases from furniture and bedding to appliances and electronics, but I have hit a road block with Trans Global recently that is quickly changing my opinion of the Brick as a whole.

Despite my efforts to be very patient and understanding with your policies and procedures (which I fully respect), I'm losing patience quickly.

I have a 46" Samsung TV that has been acting up for a number of months. I will give a brief description and exact dates and work order numbers. Over the past three months I have had a tech out to my home four times for this TV, meaning four times someone in my home has had to miss work hours on four separate occasions. Of those four visits, two of them involved repair. After the two repairs were done the TV still had three independent, intermittent, problems at different times.

Now the TV was picked up on Saturday Feb 12 and I was told I would have an answer by Monday or Tuesday morning at the latest and was offered a "loaner". First, one of the drivers that came to my house tracked snow and slush through my living room with no regard despite being told by the second driver to "respect the mans home". Upon opening the "loaner" I found that it was obsolete with no HDMI capability and knowing that I would have my TV by Tuesday I asked that they remove the relic as it was useless to me as it was near the same size as my "Brick" fireplace stand and I was not about to rerun all of my components for three or four days.

Both my wife and I have been in contact with Trans global almost daily this week as I still do not have an answer. This afternoon my wife was contacted by Charissa at Trans global and told that the TV still had not even been looked at.

I am aware of the lemon clause and am asking that someone please provide this service to me as this is growing to be a problem bigger than the value of the unit.

Between the cost of the TV, the warranty and the time loss from work, this is costing me twice over, which isn't over yet as it still needs to be brought back to me..

For you "The Brick", it has already resulted in five trips to my house, two repairs, the unknown results from the tests we've been waiting on all week... and the possibility of an additional trip back to my house to bring the TV back... it really must be pushing the labor / travel / parts costs to near the value of this unit.

I had Purchased a double bed from the Brick recently and I had rented a van to pick up the goods as the Brick charges $50 for delivery. Shortly thereafter when assembling the bed I noticed that the headboard was damaged and that instead of being provided a pair of legs for the headboard they gave me two left legs. I contacted customer support help line and although they were willing to exchange the damaged product, there were not prepared to pick it up. I had to rent a van a second time to go back and exchange the headboard and legs. The following day I had my mattress delivered and turns out the sales representative sold me a queen size bed instead of the double I had asked for. You can imagine how frustrated and dissatified I was at this point especially since all these events were streched out over the course of a few days.

I returned to The Brick Kirkland location and tried to explain myself to the store manager however he was not prepared to do anything, he was leaning on the basis that the conversation that I had with the sales rep originally was not documented hence it couldn't be proven whether I asked for a double or a queen size bed. Trying my best to control myself and keep composure I exploded in a rampage of insults causing a scene. Only when it grabbed the attention of the entire store did he accept to pick the bed up from my home and issue a refund. This is the first time I am posting a complaint and want people to know my dissatifaction with The Brick Kirkland location and their customer service hotline. This national brand is officially blacklisted in my books and would caution anyone from making purchases here. As a final note although I cannot comment on the behalf of my work colleauge, he too had a similar situation at The Brick Kirkland location and has similary vowed never to return.

Purchased a fridge as the one we had was on it's last legs. We arranged a delivery date and... waited... and waited. Finally we call the store and spoke to our salesperson. He said he would call back. In a few minutes someone from customer service called us and said our delivery date had already been changed a couple of times. Huh?, we knew nothing of this. Apparently the manufacturer changed the dates and we were now scheduled for delivery in a couple of weeks or so. So, we were sitting in on a nice day waiting and all of these arrangements were made without us knowing. Customer service was told we want some form of compensation for this. We were told "No, it is a manufacturer issue and we will not be held responsible." Yet, The Brick made alternate arrangements for delivery in a couple of weeks beyond promise date, and they deny responsibility, yet we were sitting at home awaiting a phantom delivery. They did not even have the courtesy to let us know. Was that within their control?. Obviously. We call our sales person and ask for some form of compensation. "Knock a couple of hundred bucks off the floor model and get it here asap" we suggest. Remember, our current fridge is almost dead and will not last 2 weeks. "We'll get back to you after I talk to my manager" they say...

We are done buying from the brick!
My boyfriend and I bought $5000 worth of appliances in november 2010, told the sales guy we move in to our new house january 7, 2011. He said that was not an issue, delivery would be for then. By 3:30pm on the 7th, we still had not received anything so I called them. They said delivery was scheduled for jan 12th, when everything arrived (They were still waiting on our gas dryer). We went down to the store and complained, and arranged for a delivery on jan 9th, without the dryer. They said they would refund us our delivery charge.
On january 12th we went back into the store to complain as we had not heard from anyone - they gave us a loaner gas dryer. (Still no refund for delivery charge, nor a response from a manager). I was told the dryer would be in the warehouse by the end of january, and we would receive it the first week of february. The end of march we went into the store to speak with a manager as I was tired of the run around and imagine that.. The dryer was in! The manager asked if we were having the gas installed etc, as she wanted the bill after it was done so they can pay for it.
I emailed her the invoice on april 6th and was told he would take 2-4 weeks... That was almost 7 weeks ago!
I emailed the manager on may 10th, got a reply that she would call head-office and call me. I have emailed her twice since, and have had no reply!

My name is Paula Keeling [protected]. I purchased furniture in Nov. 2010 at the Brick store in Orangevill. Ontario to be delivered to my new residence in New Brunswick Delivery date set up for April30 or May 2 2011 . Delivery fees have already been paid. Now I am getting nothing but hassel from them.As of right now I dont know when my furniture will arrive. Store manager John tells me they dont deliver on those dates.. Kayla at the Orangeville store can verify all that has happen. I hope you can help me get this problem fixed. Thank you.

When I pruchase my washer and dryer at the brick in brampton they added a payement protection plan to my purchase without telling me. then when i said I didnt ask for a payement protection plan, the sales guy said, "oh just call in to cancel" like i need more task. but when i called they said I have to go into the store to cancel.
ok, so I went it cancelled it, told the manager how bad their service was, left hoping thatst the end of it, but no, i got charged on my statement still. so i called the Brampton store where all this took place at. and suprise! the person on the other side says oh, just come in and explain it. why should I?
Lesson learnt: DO NOT SHOP AT THE BRICK!
I will make sure that everyone I know are informed of my experience.

I purchased a Serta pillowtop mattress in Februaury 2010. It was priced at 2000.$ and was on sale at 50% off. I now know why!
Six months later I already started to notice a body impression at the centre of the mattress. I thought I was imagining things a and asked several people to see if they felt it too.They all did. As the months wore on it got worse and I decided to call The Brick to let them know.

I was told that there had to be at least 1 1/2 inch depression for them to be able to do anything about it. With the pillowtop you cannot even see the bodyprint. But you can feel it . You just simply roll to the center. I was treated like dirt by one of their customer service people...when I told them that their anwser did not satisfy me, she told me that " I would have to get my satisfation elsewhere". I just could not believe this! I spoke to a manager there and am still waiting to hear from then. I will then take this to their head office and then to the local Consumer Protection agency and even to Serta's head office if I have to...am surely not letting this go.
Word of advice...NEVER BUY ANYTHING AT THE BRICK! and I believe that many others will do the same with all the complaints I see here..

To all families or would be families, do not purchase anything from the Brick. We have a one year old son, and we have had issues in which his health and life have been in danger due to the poor product and workmanship of their sofa and loveseat. The email below is what we sent to their customer service in which we have gotten no response. After further research through the web, youtube and even facebook (Boycott The Brick Ltd. - Poor Quality Products) we have come to realize that they will not do anything - they are just there to take your money and tell you to screw off.

To Furniture Quality Department

I am writing this email first to explain to you how poor your quality of furniture is, and second to identify the deceit that your sales people had when we purchased the Sofa and Love Seat.

On March 09, 2007 my wife and I purchased a Bronze Reclining Love Seat and Bronze Reclining Sofa for just over $1500. During that purchase the sales person (Peter C) offered us a full 5 year blanket coverage. During this offer he indicated the extent to which this coverage actually covered in which he stated that if there was anything wrong with the pair it would be repaired no matter to what extent. He indicated that if the fabric wore, or if the springs or cushions wore within the 5 years it would be fixed and/or replaced. Were we ever wrong in taking this person, this representative of the Brick, at their word. It was an unfortunate situation as we have learned over the past 6-7 months that not only is this not the case for coverage, there is actually very little coverage that this so called "BLANKET COVERAGE" actually covers. This is our mistake in trusting a member/representative of the Brick during our purchase. A mistake we will never make again.

That was just an overview of the situation, now the sofa and love seat were great for the first 2 years, but shortly after 2 years we began noticing that both the sofa and love seat began deteriorating at a rapid rate. The fabric of both began showing wear, and the cushions and springs began wearing very badly. Considering there are only two of us in the household it seemed that the wear and tear should be minimal. Yet by the look and feel of both the sofa and love seat, you would swear that we had a family of 7 in the house and the furniture was being used all the time. In May 2010 the arms on the love seat became so loose that we were not sure whether to use the item anymore. We called the Brick service to come in and look at the two pieces. This was May 27th. When the service person did come on June 9th he was shown the issues with both pieces, the cushions were wearing very badly as were the springs and material, but the only things that he indicated would be fixed were the arms. To say that we were displeased was an understatement. The service man told us that the love seat would be arranged to be picked up, in which it was on July 14th and then returned on July 27th. In the next 6 months both the sofa and love seat had deteriorated so badly they need to be replaced as the springs, cushions and material are in non-usable condition. We had another service call to look at both pieces and the service man who came on Dec 30th, 2010 indicated that the only items that will be fixed are the arms now on the sofa. All the rest of the defects are due to normal wear and tear and are not broken so are not covered. It is definitely interesting that a Sofa and Love seat that has a price tag in excess of $1500 used in a household of two adults in their early 40s who only utilize the furniture for viewing television on nights when they are not out being active, that this is considered normal wear and tear. I would be very interested to see what a house full of children would do to these pieces within the first year of ownership.

The Sofa and Love seat that we purchased is by far the poorest workmanship that I have ever seen. Earlier this year my wife and I had a child, and because now having a child in the house, and the deplorable condition of both pieces and the lack of anything that the Blanket Coverage actually covers, we are first going to purchase new furniture. We will not allow our child anywhere near the sofa and love seat considering that both pieces are now a hazard to our child's health and welfare as there are staples piercing through the fabric, in addition the reclining apparatus now is felt through the cushions and springs in which the wood can be felt by simply sitting on the pieces. Finally due to the wear and tear of the cushions, springs and material we are afraid that if our child were actually on either piece that the potential that he would get a leg, an arm or heaven help us if his head caught where the cushions or springs are very worn. Even if he were to jump on the sofa the potential that he would hit the wood that is now felt could cause serious injury. Second, we are going to warn everyone of both the quality of your furniture and then the actual lack of coverage your Blanket Coverage actually covers by placing this email on www.complaintsboard.com, as well as forwarding this onto everyone in both email lists, as well as both of our Facebook accounts. We feel very strongly that the quality of workmanship of these pieces could cause serious harm to any family with small children - we want to warn them.

I view this entire situation as a learning experience in dealings with The Brick. Just last year my wife and I purchased a new refrigerator, stove and microwave from The Brick, and with us now in the market to purchase a new home I know that we are going to be in the market for many more home items. This situation has taught us a valuable lesson as to who to work with, and that is definitely not the Brick. We value our child's safety more than anything in this world and view all items purchased at The Brick as potential hazards for our child and anyone's children. We will make this situation known to all our friends and family, especially those with young children and we will express to them the need to pass this information onto other families out there with children as your furniture is a serious risk to a child's health and welfare.

At this time I do not see much of a resolution to this situation as we are in desperate need of new furniture as our child will be turning 1 at the end of January. We need furniture that will be safe for our child and will not put him at risk for simply sitting, standing or laying down on a sofa. With the ever increasing reaches of SIDS, the potential risk of The Brick furniture could only exponentially cause SIDS and we will definitely pass on this information to www.sidscanada.org so that all parents or potential parents will know the potential risks of The Brick products. If it was just for adults I could stand by for a period of time, but at this point I am not even willing to wait for service to be done on this furniture as the serviceman indicated it would be 2-3 weeks before they would get to the current issues.

I have written this email to let you know of the displeasure that my wife and I have had with your products and services, as well as let you know of the risk factors that they pose to our child and other children, and finally to let you know to what extent we will let everyone and anyone know of these items and The Brick's policies.

In complete displeasure and extreme disappointment
Jason and Beverly

In November 2009 I purchased a king mattress. I purchased it for delivery the day after I moved into my new home. On the day of the delivery, the men brought a queen-sized mattress and began to argue with me that that is what I purchased. Upon showing them my invoice, it was clear that I had bought a king. So, another week passed until the delivery of the king mattress. However, upon delivery of that mattress, it was NOT the mattress I had ordered. I then went through SIX MORE MONTHS of waiting for The Brick to resolve the issue. I was told that the style of mattress I had purchased was no longer available (there was some mix-up with the item number with Simmons and The Brick) and that I was to wait for the new line of Simmons mattresses to come into stock to make a reselection. I was also told to talk to the Simmons representative, which I did even though I do not feel that that was my job. After months of waiting (as I was told it would be March, then April, then May) and two failed mattresses, I finally returned the reselection mattress in July and went to Sleep Country Canada for service that was unbelievably great! I vowed never to shop at The Brick again.

This November, 2010, I decided to give The Brick another chance to earn me back as a customer. I went in to look at sofas and dealt with a very nice sales lady. Part of the reason I decided to go with the sofa I chose was because not only was it a sofa bed sleeper but that I’d have it in time for my party in December. I borrowed a cushion to see if it would match my carpet, and from that cushion I also chose a paint colour to match as I had my entire basement painted prior to the delivery. I then went and purchased the sofa bed, chair, and ottoman and was told that the sofa could be delivered within two days; however, upon delivery, everything went downhill.

The first attempt to deliver the sofa bed met with it damaged upon arrival and it did not have matching feet to the ottoman and chair as I was lead to believe upon purchase. The chair was also damaged, the drivers damaged my house (several walls including the newly painted walls and hardwood floor), and the drivers were so rude to me that I literally felt violated upon them leaving my home. Thankfully I had a Sears carpet cleaner here who witnessed it all. I made several calls that day while the drivers were here and also spoke with the distribution manager via the driver’s cell phone regarding the feet on the sofa. I also submitted my pictures, via email, and complaint to the general sales manager whom I had also dealt with regarding my mattress issue as noted above. I was told that once the sofa bed was delivered that compensation of some kind would be dealt with then. So, we scheduled another delivery for the chair and sofa bed.

Upon attempt #2 the chair was exchanged but the sofa bed that showed up was damaged, and still had the wrong feet, so I did not accept delivery of it. I then called The Brick again explaining this issue. In my opinion, it was the same damaged sofa bed from the week prior; however, I was told it was not. It was clear at this point, I would now no longer have the sofa bed in time for my party, one of the main reasons why I decided to purchase from The Brick. I was also told that upon further investigation that the feet that the sofa bed has are in fact different from that of the chair and ottoman. Why would I purchase something that doesn’t match? I believe that to be false advertising. After already having the basement painted and having the chair and ottoman, I decided to still go ahead with the sofa bed.

For attempt # 3, following my party I might add, I was called in the morning to set up a delivery time window. I was originally told 4-7pm; however I explained that I would not be home. So I was called back within five minutes and told that they could deliver my sofa between 10am and 1pm. I spent 3.5hrs PAST the three hour window of delivery (6.5hours) and made 3 calls (2 voice mails) to The Brick regarding the “no show” and no call. The one time I spoke with someone directly she said she had tried to call the drivers and got no response. At 4:30pm I had to leave for an appointment so I called The Brick and said I was leaving. I came home at 7:30pm to find that I received no call from The Brick explaining what had happened or a request to call back to reschedule. The following day when I finally got a hold of the manager, she told me that the driver’s slip said that they attempted delivery at 7:50pm and no one was home. First of all I was home and no one ever did show up (even as evidenced by no footprints in the snow) and secondly 7:50pm was 6hrs. 50min. PAST the 10am-1pm window! I was not impressed that one day during my holidays was completely wasted on a ‘no show’ without so much as a call!

Attempt #4 for this sofa was last week, and once again upon arrival, I asked the drivers to inspect the sofa for damage on the truck prior to bringing it into my home. It was damaged so once again, I STILL DO NOT have what I’ve paid for. I called the manager right away but was told she was on holidays so I left another message regarding this unresolved issue and she did not get back to me upon her return so I made three calls today. I have decided to return the chair and ottoman, and the no-show sofa. I have also asked to compensated financially for the damage to my home. How much patience is one customer supposed to have? How much of my time is going to be wasted waiting for an undamaged item? How many damaged items am I going to continually be sent? How much damage to my home and rudeness from drivers is one person supposed to take? I highly doubt I will be compensated but I can assure you, I will NEVER EVER SHOP AT THE BRICK.

I live in Brampton and drove all the way to Burlington to buy almost $6000.00 worth of furniture on May 21st and it is now December 27 and I still haven't got it all.
I spent about 4 hours in that store and bought

A storage Ottoman $359.00
King Size Matt set $ 1499.00
Deluxe frame $59.00
Leather Sofa $499.00
Loveseat $479.00
Washer and dryer for $998.00

and a bedroom set which we discussed with the salesperson and it should have included the headboard/footboard, rails, dressor, mirror and nightable for $1491.00

As you can see we spent alot of money and we were very satisfied. We sat in the salesperson's office and went through everything we bought and he gave us a total of $5473.95. At this time we didn't have a bill because we discussed it all in the office. We had asked the salesperson if that was the total with tax's and he said yes. So right then and there I opened a Brick Card and put $2000.00 on that and there was a remaining balance of $3473.95 which I told the salesperson I was going to put on my VISA.
We then proceeded to go to the front counter where I gave the girl my VISA and she charged me that money. No problem. She then gave me the bill, I put it in my purse and left.
My husband and I were so happy. It is our first home and we could never afford to buy ourselves anything new. We went home and I purposely went to my mother-in-law and told her how well The Brick treated us and her word to me were "YOU"LL SEE"
Here's the issue now, about three weeks after I purchased the merch, a lady from Customer Service called me and told me that some of my merchandise was being delayed and that I have an outstanding balance of $699.92 PLUS my bedroom set did not include the night table. I was very angry and went through the entire bill with the lady and everything seemed correct except for the fact that the salesperson forgot to add the tax's on my order and he didn't realize that my bedroom set didn't include a night table. I called the salesperson and he said he would take care of it. I explained to him that it was his mistake and that if they would have called me a day or two later to tell me there was a mistake I would have understood but THREE weeks later. Come on that's ridiculous. There was no way I could afford to pay another $700 and now I'm even out of a nigh-table which I will never be able to afford to buy. I paid $1500 for a fricken dresser and headboard/footboard? My husband and I were going to drive to Burlington to resolve this issue and the salesperson said it was unnecessary and he would take care of the problem.
So now it's almost 7 months later, I still don't have my headboard/footboard or rails(they said I waited to long to come up with the money and call them so they closed my file)Not only that my $400 ottoman has a defect because the way the screws are positioned the top trays are getting all scratched, I am not getting a night table (which probably gets me the most upset) and I still got a call saying I owe $700.00. To say the least my mother said "I TOLD YOU SO"

I am very very upset, my husband refuses to ever come shopping there again. He tells everyone about this and tells them not to go shopping at the Brick. I don't even want to come close to any of your stores. The worst part is they won't even give us a call back to discuss anything. They are basically telling us don't shop at the Brick ever again because we suck and we do not take responsibility for our mistakes.

I hate the brick no one should buy from thye are really really bad company. I bought a furniture from them it was damaged few months later. They gave me store 0f $3200.00 I bought sofa and loveseat they cost $2600.00. I had $600.00 left. I wanted to something else but they would not let. They said spend it on the sofa and loveseat or you lose it. Bad bad bad company please please do not buy from you will regaded

On August 18th, we bought a pair of Samsung Washer/dryer along with their pedestals from The Brick located at 5800 McLaughlin rd unit 2 for $1999.13. Paid the full price with credit card.
At the time of the purchase, the salesperson had told us that washer/dryer are in stock (delivery in 2 days) but the pedestals are out of stock...next stocking supply will be Sept 4th.
He also stated that if we didn't get the pedestals on Sept 4th he would personally take the display pedestals and installed them for us.
Suffice to say that was a deceiving tactic to sell because we found out that they can't do that (the pedestals belong to the manufacturer and not the Brick's).
Anyway, Sept 4th came and gone without the pedestals...we waited a week and call them to be told that the next shipment was in 2 more weeks.
2 weeks passed ...same disappointment...more calls and in person visit to the store. One of the floor manager took our number down and promised that he will look into it and get back to us...We didn't get that call!
After more calls and visits, we decided to e-mail the VP of Operation to voice our complain...however to no avail.
It is now close to 3 months of waiting and still no pedestals.

I bought a sofa from The Brick in marche central (Montreal). It was liquidation and they told me it has just a scratch in the back.
Also I paid $69 for guarantee for 5 years and they told me if you have a problem with sofa we will fix it and if it is not fixable we will change the sofa. After bringing the sofa to home I realized that it has a problem. I called them and they told me that we already knew about its problems and it is not fixable, you should return the sofa back and we will give you a gift card so you choose another one.
This is ridiculous, why should they sell me guarantee and then tell me we can't fix it and we won't change it. THEY ARE LIER