The Brick review: broken washer 69

THEY LIMIT YOUR SPACE TO COMMENT SO I NEED TO ADD ON THE REST OF MY APPALLED EXPERIENCE.
TO TOP IT ALL OFF THE TECHNICIAN, WHICH THEY REFER TO AS A REPAIR SPECIALIST WAS RE-VISITING TODAY ON A SEPERATE ISSUE > THE BRADA WASHER. ALSO A PEICE OF ###.
FINALLY, AFTER DOING A LOAD OF LAUNDRY (6 WEEKS LATER) I HAD A FLOOD. HE FORGOT TO CONNECT A HOSE.
AND THIS WASHER IS STILL MAKING LOUD NOISES AND HAVING TROUBLE SPINNING ON LARGER LOADS.
HIS COMMENT TO ME WAS ...HE WAS NOT A MAGICIAN AND THIS IS NORMAL.
GIVE ME A F----N BREAK.
BRADA, THE BRICK, TRANSGLOBAL...WHAT A JOKE. BUT, WHEN YOU THINK ABOUT IT THE JOKE IS ON US.
CAUTION BUYER BEWARE!CAUTION BUYER BEWARE! CAUTION BUYER BEWARE!CAUTION BUYER BEWARE!
WE HAVE ALSO HAD MATTRESS ISSUES, BUT DON'T EVEN WANT TO GET STARTED ON THAT.
NEEDLESS TO SAY I WILL NEVER, EVER, EVER MAKE ANOTHER PURCHASE AT THE BRICK !

I am so glad that I read these reviews of these BRADA products, as I was about to buy a BRADA freezer, one of the small ones for my daughter. After reading all of the comments re; this product, I will not purchase any BRADA product. Thank you all for writing your reviews.

bOUGHT A bRADA WASHING MACHINE FROM THE BRICK 4 MONTHS AGO AND HAS CRAPPED OUT! THE BRICK IS A [censored]HOLE WILL NEVER BUY ANYTHING FROM THAT PLACE AGAIN AND MAKE SURE EVERYONE KNOWS ABOUT IT...

dont buy Brada our dish washer lasted 12 months and the pump went. a week past warranty waste of money.

Hi can anyone tell me how you open the door on a brada dishwash.

thank you Ron

Can anyone tell me how to open the door on a brada dishwasher .My daughter bough a brada dishwasher and we could not open the door .

Thank You Ron

Just bought a Brada from the Owen Sound Brick, on January 24th and has ruined $80.00 worth of clothing in 40 days. Calling and emailing everywhere as The Brick in Owen Sound isn't doing anything. The store manager is a joke. Don't buy from The Brick as they are just a liquidator. What a mess. Paid in cash so being penalized for that too as could have returned if we'd put it on their credit card.

Thanks I'm a large builder and these kind of reports just made my mind up. Good of you that took the time to write a review. Thanks. I just happen to be staying in a suite with a brada dishwasher. It's broken and I know its bran new. Good thing I check these sites out.

Just about to replace a washer. Never heard of Brada so looked for review. The washer we are replacing is a Kenmore and with Sears Canads's service problems, decided just to replace. I am not looking for another unreliable machine so, will skip the brand and store.

I bought king size mattress from the company The Brick Guelph. After 4 months it was warped. I contacted the company and the rep came to my place and looked at the mattress. He agreed to change it, because I had the warranty. After a month, I got the response that they would provide new mattress on 20, March. My mom was at my place, but this scamming company delivered nothing. I’m sick of their promises. I wonder if there are other people, who had the same experience. Can you provide any good piece of advice?

I have had our Brada Washing Machine. We would have returned it if my husband had no spent an entire day installing it (flooring issue, not a product issue). It cleaned horribly, even when we pre-rinsed all the dishes After much experimenting, it will clean but you need to put the high temp wash on and use Quantum washer tablets.

The cutlery basket was thoroughly broken in under a year and was always letting cutlery through, making an already difficult to close door impossible to close.

The most annoying thing in the world, and the reason it is so horrible
is the bottom drawer closing "mechanism". I am often having to get my husband to close it because a full load of dishes needs to be lifted and repositioned in order to close.

So far no mechanical issues, but from reading these posts, its just a matter of time.

Hi I have a Brada 13 CF upright Freezer; I love it and the digital display it has in front. Unfortunately the handle broke off when I tried to open it yesterday. Hopefully the brick can fix it and I hope it has more than one year of warranty as I my wife bought it June last year and today is August 14 2014. I sent the brick an email and I hope they respond quickly.

I bought a Brick Brada fridge with the bottom mount freezer and every time the power goes off the freezer has to be re-set and the fast freeze button pushed before it starts freezing to the right temperature. Now after 4 years I am having a problem with the fridge compartment for no reason it is freezing food and fruits in the fridge. Never never am I buying another Brada product. I have not had any of these problems with 3 or 4 fridges we had before this.

I wish I would read this before to buy a portable BRADA dishwasher.
It last for two years. The worst service I ever experienced. I won't buy anything from The Brick from now on.

The handle of my Brida fridge is broke. simple piece of plastic but I can't find this parts nowhere and no ones can help. Check on google, search and there are almost nothing on Brada. Check on the parts appliance providers and they not supply parts for Brada. Like this fridge come from the moon, no one know nothing on it.

purchased Brada washer 15 months wont pump, spin.Crap machine and crap service!

I just made the mistake of buying a brada dishwasher, just used it for the first time, and wow, I might as well have let my dog lick the plates clean, that way at least they would look clean, oh so not happy, will be contacting and seeing about returning it, wish me luck, , after all it is the brick

To Ron that cannot open the door to his dishwasher. Maybe it is just saving you from alot of misery judging from these complaints.
I was considering purchasing a Brada dish washer until I found this site.
Thanx for the warnings everybody & good luck.

@wakingdiva… Au contraire, the Brick is not but just a middleman, Brada is their house brand product, just like how Kenmore is Sears’ house brand product. For both companies, they get someone else to build their respective house brand products for them. Log on to bradaappliances.com and click on “Contact”, a page giving an email contact of customercare@thebrick.com opens… Click on “Where To Buy”, a page saying “Available Exclusively In Canada At The Brick” plus showing a map of where The Brick’s stores are in Canada opens… Click on “Products”, then “Updates: Product Line”, a page that was posted over four years ago on December 13, 2010 saying “Check back soon to see what’s new!” opens… Click on “How It’s Made”, a page saying “The Brada team works closely with only the largest and most established factories worldwide. We have staff based in Asia and North America working with our factories on a daily basis. From product inception, to pre and post production, our quality inspection teams are focused on ensuring you (sic) new Brada appliance performs to your expectations.

Every Brada product produced under goes a quality assurance inspection prior to leaving the factory. Products are also randomly pulled from the production lines to undergo long term “life” tests in state of the art research and development labs. Product safety is a top priority, and Brada appliances will always meet or exceed the strict guidelines set forth in the industry. Every Brada appliance is certified for safety and performance by CSA or CUL.

To further ensure a Brada appliance performs up to your demanding expectations, our service partners at Trans Global Service perform a complete quality assessment every Brada product produced. We don’t stop there, working with our retail partners to continually monitor service incident rates, and to gather feedback from our customers on how to make a Brada appliance even better.” opens… They talk the talk but obviously don’t walk the walk. Talk is cheap; it takes money to buy whiskey. But, yes, after all is said and done and more is said than done, in the end it ultimately is, caveat emptor. Thank goodness for sites like this, for I had been seriously entertaining the idea of buying a Brada dishwasher from The Brick…

I went into the store for the BOSCH dishwasher and was told that the BRADA was just as good. The pump is going and the utensil rack is cracked to the point we had to put makeshift plastic in the rack so the utensils won't fall out. Worse product we have every had we have had the dishwasher a little over a year and I agree DONOT purchase this product line. We are going to have to purchase another dishwasher big mistake.

Was just going to get a Brada AC unit, now I won't. Alarm bells went off when I bought some clearance dining chairs and had to get sales manager approval. Manager comes strutting over totally ignoringcustomer, me. No hello, nothing. Simply paying took ages. Think I'll look elsewhere.

I am pasting a copy of an email I've just sent to Mr. Kim Yost, the President and CEO of the Bricks Furniture. It describes the nature of the complaint.

===================================

Dear Mr. Kim Yost:
president@thebrick.com

My name is Abubakar Kasim. I am a freelance writer. I am writing about a very disturbing issue that has happened to one of your customers, my brother.

I really hope you would look into this issue and do all that you can to resolve it in a timely and urgent fashion.

As I also hope that there would not be a need for me as a writer to use this story in my future projects as it would certainly not serve in the best interest of your company.

Firstly, I must say that I have a deep and profound respect to your corporation, The Bricks.

I have recommended a lot of people in my community and my family to do business at your stores.

You certainly have products of high quality that attract the attention of consumers.

After the ordeal that my brother has gone through, I will have difficulty to continue my loyalty unless this issue is soon resolved.

My brother had purchased 3 piece sofa at your store located at 2625 B Weston Road (Hwy. 401 & Weston Rd) on Boxing day of last year, 2007.

He was assured about the outstanding and high quality of the product. He was told that the color of the sofas will not change and also the surface will not shrink as it is made from strong materials.

Some times when you buy a product, the seller will exaggerate to make you seal the deal.

This is what seems to be the case in this transaction.

To be on a safe side and as an extra precaution, my brother was convinced to buy a five-year additional insurance coverage. He was told that with this plan, he and his family would have peace of mind.

Even if a child writes on the sofas, someone will be dispatched to take care of the stain.

My brother and his wife started to have problems with the product.

The color has started to change, contrary to what they were told when they were buying the product.

Also, all the pieces started to shrink.

They have been going back and forth to the store that they had bought the products from.

The manager has been an awful person to deal with, extremely unreasonable, unfriendly and rude.

My brother called the store several times and he was assured that someone will be dispatched to have a look at the sofas but no one showed up at their doorstep.

They had also visited the store several times and were promised to have someone come to their house but no one ever did.

Ever since purchasing the product, they have been put on a roller coaster and sent back and forth without anyone helping them out.

After a lot of calls and visits to the store, they got two separate visits from the company.

Photographs of the products were taken.

They were assured on both visits that the color change will be resolved. One love sofa will be replaced and the shrinking problem will be taken care of.

Still, nothing has happened. Both visits did not result to any significant outcome except empty words and unfulfilled promises.

My brother went to the store and spoke to the manager. I could not believe what the manager said to him. Instead of trying to resolve the issue, she blamed the customer instead.

“It is the cloth you are wearing that is affecting the color of the sofas, ” she said.

“There is nothing we can do about it, ”

She arroganly indicated that she is the manager who has the final say and he is more than welcome to complaint but nothing will ever be done about it.

I was surprised to hear that from a manager of a renown and respected corporation. What an insult and inflammatory thing to say to a customer by blaming the cloth they are wearing.

It was demeaning and unprofessional for her to say such a foolish thing.

As you can see, Mr. Yost, this issue is extremely troubling. As a customer who had paid for the product and also added extra insurance coverage, you would not expect to be treated in this disrespectful manner.

This case is about a breach of trust. The customer did not get the least of what he had expected from the company.

The customer was expecting some kind of decency, fair deal, honesty and respect from the company that he had chosen - over many other companies out there - to do business with.

It is my ultimate hope that you as the CEO of the company would do your utmost to resolve this outstanding issue as soon as you can.

I really hope that there would not be a need for my brother to seek other means to rectify this troubling issue. The public will be disturbed to read this story in the media or to watch it on the news.

I really thank you for your time, Mr. Yost. I will be looking forward to hearing from you soon.

Yours truly,

Abubakar Kasim

Terrible Company
I agree 100% on how terrible this company is. I bought a dishwasher from them only to have the water pump break down. It has been two weeks and still not fixed. They were suppose to come at a specific date which I took the day off and I have all the e-mail correspondence to confirm this. When that day came not a call or nothing from them. When I called to ask when they are coming they told me no appointment had been scheduled. Very bad company to deal with DO NOT BUY FROM THEM !

I bought $3000.00 worth of sofas from the brick . They came to deliver the 1st time and told me the sofas would not fit through the door. I arranged to have a window removed for the next delivery at which time they bought the couches right through the door! As they brought the second couch through they damaged it. When I reported it they said it would be replaced. I called back 2 weeks later to find out where my couches are at which time I was told they would not send out new couches and that a technician would have to come fix them. It has now been 1 year and the couches are still not fixed!

I bought furniture from the brick in January of 2014 and they delivered a defective piece with a broken headboard of my king size bed and
realings, when i spoke to the delivery guy he called up the store and the store took my complaint and insisted me to let the bed seat in my house and they will come change it in a couple of days and since then they never again did changed it till date, every time i go to the store they just give me some excuse or the other and upon calling the customer service they just ignore and hang on me, if some one in this Country can help me either get my furniture or money refunded .

Yes. We bought a bedroom set from Sears, and the drawers were broken, I said out the door boys and out it went, got my $5K back and went to Ashley's and regret getting junk on most of our new funiture, had to sell at half price and buy from a 'real furniture' store.

By leaving the headboard just made the delivery people from not taking it back that day and causes more paper work ... I guess they were lazy that day. The brick is a joke, Ashley's is a joke, I hate to say it but pay more, and lift that couch, if you can lift with one finger, you know the wood is cheap and will not last long!

We shopped at the Brick last year and purchased an item of furniture. The Brick has since used our phone number to make automated solicitation calls. While we understand that they need to attract business, they have done just the opposite with us. We have asked twice to be removed from the list and it is never done even though they say they will. I have left messages for the store manager and the operations manager and my calls don't get returned. I have explained that we enjoy receiving their flyers and consider them when we wish to make a purchase however we have members of our household who are shift workers and the solicitation calls interrupt sleep time.
So sorry Brick, you are losing my confidence and my business.

SAME THING HERE, I BOUGHT A BRADA DISHWASHER AT MONTREAL STORE, AND YOU KNOW WHAT, IT WILL COST ME ALMOST THE PRICE I PAID FOR IT TI FIX IT ... AMAZING BRICK

I am Manpreet Singh Wahla. I want tied the screw on my all drawer but unfortunately no scrwer fit properly. I m very very very disappoint about with the product.. let me know what can I do of the products. It's all drawer and but handle can fit of all the drawer.. I need 18 screw to fit the handle but found only 16 screw.. what do with the other