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CB Furniture Stores The Brick Recliner chair
The Brick

The Brick review: Recliner chair

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6:45 am EDT
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I purchased a Denver recliner chair on June 15, 2023 for $2199 and was delivered on June 22, 2013. Right after the delivery I phoned their customer service to report that the product that was delivered was not functioning properly. On June 27,2023 a technician came to checked and said the switch controller was broken and needed to be replaced. Their customer service said that they will repair the chair. I told them that I paid for a new product and not a broken one that they only wanted to repair instead of replacing with a new one. I am so disappointed how this company deals with such issue.

Desired outcome: Fixing is unacceptable when you pay for something that is supposed to be new. I wanted a replacement instead period.

The Brick response
Jul 02, 2023 12:16 pm EDT
The Brick customer support contacts
Phone numbers

+1 (780) 930-6000

Address

16930-114 Avenue, Edmonton, BC, T5M3S2, CA

Website

www.thebrick.com

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Hello. Reading your review has left us quite concerned. We’d love the chance to look closer into this and get you some support on this matter. If you would like to discuss this further, please email reviews@thebrick.com, along with your support ticket id #251935. Our Team will ensure we get your concern addressed and work with you to come to an amicable resolution. Thank you!
Resolved

This complaint has been resolved automatically due to user's inactivity.

Keywords:
2013 2023 2199 broken company customer service delivered disappointed functioning properly issue june 15 june 22 new product product recliner chair repair replaced report switch controller technician
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  2. The Brick phone numbers
    +1 (780) 930-6000
    +1 (780) 930-6000
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  4. The Brick address
    16930-114 Avenue, Edmonton, British Columbia, T5M3S2, Canada
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    Dec 18, 2024
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The Brick is ranked 232 among 372 companies in the Furniture Stores category
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