The Foschini Group
Reviews and Complaints

Kindly see the request details given. [410928314]RE: [407128229]Fw: [404047964]Fw: [401765265]NB delivery query

A order was placed for a tracksuit. The order was said to be delivered, then following a check up i was told the order was canceled. I asked if the money could kindly be reversed but i was told it was done. Spoke to the card division and asked for the merchant to send details. The email was forwarded to tfg online on 4th of july 2019 sadly no response

I purchased a a bag online at TFG order no P321429446 and R68.00 paid via EFT and R62.00 my account, they cancelled the order without telling me, they said I must place another I did P324931856 I paid R50 I queried and was told I must just pay fine I did, next day I get an SMS that P324931856 has been cancelled and there's a voucher of R100, I decided to phone to confirm and the lady just Said yes it's cancelled but I can place the order again, because I loved the bag so much I tried and used the voucher and the difference of R30 I paid via EFT P325138314 they cancelled this order again and invoiced the one I paid R50 Extra, then I queried my money R68.00 only to be told I'm telling LIES I never paid .I'm so fed up with TFG all the ladies at online services are rude 1 person was polite that was Aghmad

12 value added services were activated on my account without my authorisation and i reported the issue in december 2018.This is now end of June 2019 and some refunds havent been processed .I have called, emailed, been promised all refunds would be done .I have spoken to more than 20 different people about this case but 7 months down, this is pending .I do get numerous calls from foschini demanding monthly payments yet they owe me some money from the refunds .I am beyond appalled and do not think Foschini takes customers seriously.

On 6 march 2019 I bought a jean at foschini tygervalley for r399. I paid for it with my standard bank debit card. Got an sms but the lady at the till said payment did not go through. Although the money went off my bank account. Had to pay again. Nadia, the foschini employee, said it sometimes happens and that she will sort it out the next day, 7 march, and promised she will phone me the next day to say what happened and if the money went off my account twice and how to rectify it.
Well, today is 17 march, the money was deducted from my bank account, no one has phoned me back as promised, I don't know if I will ever see my money again.
Cannot complain about bad customer service, since there are none. Why make promises if you cannot keep it?

Good Day

Trust you are well.

I am Joshua and a holder of Markham's Account since 2013.

I was contacted few weeks ago regarding an alleged Outstanding Payment on my account. I was issued with a sim card in 2013/2014 I guess with the promise of 25 SMSs and R110 airtime (which can make international calls). Last year, this agreement was breached by your Organization.

Regarding to the breach of contract, I no longer receive 25 SMSs and can no longer make International calls. I was concerned and later raised complain regarding this and nothing was done. Also, no one could provide me with a reasonable explanation as to why the change in our initial agreement.

I have had series of frequent conversation with your officials the last two to three weeks and the promise they mad was "we will raise this query and you will be copied in all the correspondence". Unfortunately, all of these is yet to materialize as I am still waiting for someone from Foschini to contact me as to what transpired resulting into breaching the contract without any notification.

Also, the sim card been locked since January. I can neither make nor receive call with it, yet I am still being charged for a service I am deprived of. What kind of day light robbery is this?

I would not make any payment until this is resolved meaningful. I have cancelled the contract on the Sim card which will take effect from this month (February, 2019) and also looking forward to cancel my contract with Foschini Group.

I look forward to hear from you.
Thank you

Kind Regards
Joshua

Good day

I have tried numerous times to cancel my cellphone insurance contract. I sent emails to ask to cancel the contract but all they say is they'll get back to me. It's been weeks now after the last email I sent. I would please like Foschini to add the money to my Foschini account, from the month of October until now. No one tried contacting since last year October. Attached is the emails I sent.

I bought the shoes from markham some months ago and you can see that this is your product, The issue is that I wen to the store and they didn't want to assist me in an exchange as I didn't have a slip.

I am very disappointed with the quality of these shoes. May you please assist in this matter.

They sell nice stuff but for the shoe to get damaged in half like the attached pictures its not on. Please get in touch with on the below numbers
[protected]. email: [protected]@gmail.com

there was a signage at the top shelf the shoes that I wanted that said if you buy x2 flip flops you pay R49 for each. I then went to Sophie(sales associate) to double check this. She agreed because I had the shoes o. My hand. I went to pay only to be told that, no no the price is incorrect. I said to the cashier( Phumza) that I then want the shoes at the price that they have put on the stand. She told me that she is going to call the store manger( Thato) who was so uncaring, condescending and rude. She just told me that at her store that's not what they do and that, she will not help me sorry. And she left me standing and the counter.

On Tuesday 4th December I went to collect my TFG parcel from the Pargo pick up point. It was no longer there - it had been sent back to TFG as Pargo tells me they only leave parcels at the pick up points for 8 days. My first message that my parcel was ready for collection came to my phone on 24 November. Another message that it was ready for collection came on the 26th. There was no further correspondence to alert me it was going to be returned to sender on the 3rd December. I didn't panic at first as I realised via the tracking number that it was still with the courier.
I first called Pargo to ask if I could please collect it from the courier, anywhere in Cape Town they chose. I was told to contact TFG as they would not allow me to collect it once it had been collected by the Pargo courier. I pleaded with the woman on the TFG customer care line, saying I would drive anywhere they wanted, just to please get my parcel that I was so looking forward to receiving. It was still on route to TFG and still sealed in it's box, paid for by me, and with my name on the box.
She absolutely refused! She said I'd be getting a refund when they processed it at the depot. The more I told her that I did not want a refund, the more she kept saying "Sorry madam, company policy, you'll get a refund".
How is it that this ridiculous system exists that although the goods technically belong to me, paid for in full, they get taken away from me, not after they reached the depot - 2 days before! Please can someone explain to me how this makes any sense!
The woman said the only way forward was to re order the items and repay for them.
Of course I can't just reorder my items - they are no longer in stock and especially not the sale shoes in my size! I am so upset! My parcel has still not reached the TFG depot and I am not allowed to collect it when it does, even though it is still sealed with my name on it! And is fully PAID for! I just want to collect it, that's all I ask for! Please can someone who has any authority help me! Please!

Dear Sir/ Madam
My name is Mbali Maseloa, unfortunately reporting the worst customer service I've ever received, from a lady named Esther Ramokonopi from Foschini Lakeside Mall Benoni.
I went there today 5th of Dec 2018 around 16:54 to request a cancellation of my club magazine and other deducting things that I may not know of such as letters/emails I then requested for one form of communication e.g. letter/ sms and also wanted to purchase some things but I failed to do so because of how ill-treated i was. I was assisted by a young lady who did not quit understand what my request was and did not know how to assist me, a lady named Esther Ramokonopi overhead our conversation who didn't even have her name tag while she was on duty took out a black file which had cancellation forms and throw it on top of the counter and said I should fill the form. When I asked her to explain how to fill in the form since they also printed out a mini statement which stated that I'm being charged for emails, letters etc and on the cancellation form there was no option for the two except magazine cancellation option and others. When I asked the lady that was initiating assisting me to further explain on how to fill in the form since the options such as emails and letters weren't there. The lady named Esther Ramokonopi who rudely disturbed me with an attitude whilest I was still talking, said I don't know what I want and I tried explaining to her again, but you could see her body language was saying something else. She then said before I even finished talking 'Do not speak in English I do not understand it' with an attitude. I asked her why is she giving me attitude she then replied ' I don't know why you speak in English while you don't know how to read it' .
Not only did she speak to me with a temper she was even raising her voice at me infront of her stuff members and other customers. The manager was called by one of the stuff and he tried assisting me.
I am really disappointed by the treatment I received from Esther Ramokonopi I can only imagine how many other people receive such poor customer service from her and decide to keep quiet or stop shopping at Foschini. She did not even have the odesity to apologise for her rudeness, she saw nothing wrong about the way she treated me. Instead I was receiving more insults from Esther Ramokonopi even when the manager was assisting me, I could hear her remarks all the way from the paying points, the insults continued until I left the shop. I was made a joke that I'm speaking in English but I don't know how to read it.
Dispite the fact that customers are always right, I went there to find clearance and solutions and also shop since it's a festive season. If it wasn't for the store manager who was willing to assist me and provide excellent customer service I doubt I would have received help from Foschini Lakeside Mall Benoni.
With my work experience at Legit Edcon stores we were trained to implement PIPP Values which stands for People ( treat everyone equally dispite of their race/gender/beliefs) Integrity (treat everyone with respect regardless of their age) Performance (provide excellent customer service) Professionalism ( go an extra mile to keep customers happy).
As much as it's different companies but I believe it's a must to provide excellent customer service to increase repeatation of customers and maintaining the company's good reputation and also to implement the company's values, which I believe every company has values.

With the bad experience I got at Foschini I doubt I'll refer people to buy there and I doubt I'll go purchase anything there again.
It is said ' I rotten apple spoils the whole bunch '.

Yours faithfully
MBM Maseloa

Hi

I placed an order on 25 Nov 2018 and received delivery confirmation email on 30 Nov 2018 at 10.05pm however I never received the parcel and as far as I'm aware delivery should take place Mon-Fri between 9am-5pm. On 1 Dec I called in and consultant informed me that they would have to contact the courier to find out who the recipient was and will get back to me thereafter I received another email saying the parcel is on its way. I called again on 3 Dec I was told that it has been escalatated to TL they will get back to me asap all the the consultant could say was "sorry for the inconvenience" couldnt even give me a time frame as to when they'll get back to me really disgusted in this poor customer service

I continue to get emails from [protected]@tfg.co.za despite repeatedly asking them to remove me from their mailing list and unsubscribing myself repeatedly in the past. Now they send me emails with no feature to unsubscribe myself.

I'm tired of this non-sense as I'm not even a customer. My inbox belongs to me and my data belongs to me and I'm tired of sharing them with companies that I don't want to hear from. Please stop for the millionth time.

To whom it may be concerned

I bought cellphone (Hisense U962) of the value of R999.00 on the 14th of September 2018, at Foschini Sunnypark (Pretoria). Two days after the phone started to malfunction, it was always hot, when I charge it for few minutes it became hot, when im on social media, texting it was hot. On the tenth day, I took the phone to back to the Store and explain my concern, I was advised that because it has passed seven days, they are taking it for repair, which I agree. I left the phone in the store on the 25th of September and I was advised that waiting period is six weeks.

I gave a chance and waited for 6 weeks and after it has lapsed I went to the shop to make a follow up. I was advised that the phone is not yet back and they will make a follow up and come back to me, it was Friday 02 November 2018. I waited again, and did not receive any communication from the shop, on Wednesday 07 November 2018, I called the store and still I was told the phone is not yet back, I should give them a chance to call the repair center and they will call me back.

I was disappointed I count wait, I then contacted the customer services number [protected]) and lodge my complain because I was told that since my phone was taken it was not yet diagnoised, it was on the que for assessment. The customer services Agent then promised me that she will send an email to complaint and liase my story, which she did because later around 15:30-17:00 the manager at foschini sunnypark contacted me and I explained my story again.

She requested that I gave her a chance she will contact the repair center and come back to me. Indeed on the 8th of November 2018 she did called me and told me that they are waiting for the parts which they ordered, she should call the following Friday, 16 November 2018 for follow up. She did and she asked one of her colleagues to call me and give me update.

I became so disappointed when the colleague called and she told me that the phone is still not back and she was told to tell me that im not the only, there is a que and she was advised to call again the following week (between the 19th and the 23rd).

I am writing this email today because I am so deeply disappointed with the way I am taken from pillar to post, today is two months full the phone gone to repair which means I have full three months not having the item that I purchased from foschini and the item is not in my possession.

I went to the store in the morning, (from 10:00 to 11:30) still I was taken from pillar to post and I was told that MTN repairs want to escalate the matter. My concern is that I did not purchased this phone ko MTN I purchased it ko Foschini and now I am stuck in the middle. I am writing today to tell Foschini that I want my money it had been a frustrating two months of waiting period for whereas the repair told me its 6 weeks.

Dear Foschini, I want my money I have waited patiently and I cannot be treated in this manner, I told the ladies who were helping me in the shop that I want my money. You will deal with MTN, I have no service level agreement with MTN, I am the third party who was interested in the item, so now the item is not meeting my expectation, therefore I need my money.

Disappointed customer
Tebogo Matabane
[protected]

My name is Shirmonique Coetzee I have been paying my account at Hi store very well and was very disappointed when I requested a increase on my credit it was rejected I am highly dissapointed thought very highly about this company but now I would not recommend it to anyone I am so disgusted shameful people just want to pay up my account and cancel the damn thing this is also my email [protected]@gmail.com

I bought 2 huawei y7 phones in the Hi Store - Canal Walk branch.
Its been official 8 days and im having major problems with these devices.
Its extremely slow. I called in on 08/11/2018 at roughly 8:20 PM and spoke with Wade who confirmed that a lot of customers have reported the same issue and returned these handsets. My Question is why would the salesman sell these phones knowing that its been previously reported. I cannot just take off of Work to come to a store and I need this sorted as soon as possible as I am not willing to wait 21 business days to receive a new phone if I only bough this phone last friday 02/11/2018.

I recently applied for a loan at Standard bank, just to be told that I'm black listed by Foschini. In 2014 I paid my account in full and closed the account. I don't owe them a cent, but according to Standard bank I'm 9 months in arrears.
Foschini said they will send me a letter to confirm that my account is up to date. No luck with that. I've send an e-mail, no response. It leave me to no other option but to report this to the ombudsman.

Disgusted by till operator who bluntly asked if " I wore or needed glasses " when asked if the two pairs of sandals I purchased where dark blue or black.

I found that very disrespectful and surprised me as I have told her in response that it was very rude of her to have asked me that after a simple questioned asked.

Next time a client would have preferred a non sarcastic rhetorical response.

Shocking!

After having my cellphone number over 17 years I took out contract with One2One for R55 airtime. I was told this contract will be on an annual basis renewed which One2One will contact me every time at renewal stage should I wish to proceed. After not hearing from then in years I found out now they automatically decided to renew my contract and place me on a month to month basis without my verbal or written consent. I decided to terminate my contract with them and although they cancelled my number from their network they have been nothing but useless to reconnect my number with my service provider. My hands are tied as they solely can have my number reconnected. They have no care or empathy for value business that I am losing out of and merely made excuses for the last 3 weeks for they bad service.

Ms Daniels

I have tried contacting the TGF group's new accounts application, the customer services, recruitment, complaints and none of the contact details listed on the Tfg website is functional. this is unprofessional and illegal. it contravenes the PAIA act of 2000. I am trying to contact the customer services department regarding the query I have with my account but I can not get through to any department whatsoever. I am giving TFG 24 hours to contact me failure of which I will be escalating this issue to the FAIS Ombudsman and should I take it there then my desirable resolution will be even more severe. Id [protected] contact [protected] / [protected]

Hi
My daughter and myself went to Foschini at Kenilworth Centre. I had to pay my account.
My daughter decided she needed spray. Iwent to cosmetic section. They had the Revlon spray on special 3 for 2. We took 2 ladies and 1 man. The lady at the counter that assisted did not greet just took my card and scaned the items . I checked my slip and she never took deducted the 1 spray. Rudely she told it does not work like that. I asked her what she mean and she told me im only allowed to take ladies together to get the 3rd one free or i should only take the men to get the 3rd one free. I showed her what the poster says. She got so rude she then phoned her supervisor . I started feeling so bad and sad. After her call to her supervisor. She did not even apologized cause she was wrong and i asked her why dont she apologize . She just left me standing there. A colleague of her assisted me and she told it has problems and she is pregnant. It still dont give her the right to be so rude with me. My daughter told me we should rather leave but i went to the supervisor and spoke with her. She took my details and apologized. Her name is Jessica but she never ever came back to me and it is 2 weeks from today. This is so unbelievable. Very bad service at Foschini Kenilworth Centre.