The Foschini Group
Reviews and Complaints

i have a problem with foschini not wanting to opwn the account for me as i have a good credit record and have been buying at the store cash all the time with their cash card, they declined my application base on insufficient surplus, when i tell them that those are paid upand i have proof they dont want to open the account, i am very disappointed with the service i got

I curse the day I took the airtime contract with One2One, I'll advice anybody not to fall for that rubbish that comes with poor service.I ended my R55 contract with One2One on the 09th March 2018 and they decided to deactivate my sim card. How do you deactivate the sim card that had belonged to me for so many years before this rubbish contract.

This matter will not rest until I get my number back([protected]), I handing this over to the legal team and I'm going to continue tainting TGF name on all available formal and social platforms.

I was given some account to pay my Foschini account and I made some arrangement in my bank and I started to pay my account, after two weeks I received a call which say my account was transferred to some Lawyers, the part that I don't understand I was given a bank account and I paid my account started last year September until January 2018, now I need a refund, I have a proof of my bank statement as a proof of Payment now I am started paying my account in the lawyers,
please assists me I need my money back please,
my email, [protected]@cerebos.co.za/matinoluvuyo84 @gmail.com
[protected]/[protected]
[protected]

My account at Foschini - was paid in full on the 12th of August. In October they have all of a sudden charged Sterns Credit Benefit Insurance (R3.64) on my account with an account benefit amount of R31.36. Now they have the audacity to send me an SMS stating that my account is in arrears and all of a sudden there is a collection letter charge of R22.80. My enquiries regarding this is just ignored. I am really upset.

So if you do not make your sales you charge unauthorized transactions to customers fully paid up accounts.

Suzette Myburg

I went to the shop at exact South gate mall to ask about the higher interest in my account, this guy who wasn't wearing a name tag called another lady and said " ake usize lomuntu ngathi ulele too much, u Dom" meaning " can u pls help this person is like she's sleeping too much, she's a full" . I've was so embarrassed in front of other customers by this guy, everyone in the shop saw me as a fool. After so many years as the customer in this shop I started regretting the day I signed for your account, is this the way to treat your customers? That's why I decided to use Kerk street excact and asked the lady who was so friendly to block my card until I settle it, and I'm not willing to lay my feet at excact again, because its clear you only deal with clever customers only

This afternoon I phoned your Canal Walk branch for help. Nobody answered the phone. When a lady from the cometics department finally answered I waited another 10 minutes to get through to admin. I enquired about my duplicate card for which I applied a month ago. A lady who did not want to identify herself, answered the phone. I tried to get the manageress' e-mail address. The lady was not sure of the address at all and while I was trying to explain that she should make sure about it otherwise it will not go through she was almost shouting over the phone and proceeded talking over me in a most rude and interruptive manner. She didn't listen to me and her tone was very aggressive. I again asked her name but she put the phone down. I can assure you that I was not at any stage rude, disprespectful or gave her any reason to treat me like that. I doubt that she is typical of your employees; however, I think that someone should talk to her soon before your business suffers.

As I am sure you must be concerned about the image of your store therefore I believe I have done the right thing by passing on this information to you.

In June 2017 I had accompanied by aunt to purchase a samsung R 999.00 but we were persuaded to take a mobicel Zen valued at r1799.00. The screen guard which he had put on in store that was in the box was not the correct one and he gave us an extra one stating that if the phone should crack that we could return it for repairs as it was covered by the purchase.
On Saturday 16th September 2017 the cellphone fell with the screen guard on and cracked.
On Sunday 17th September 2017 I had returned to the store, The Fix at canal walk, cape town. On explaining to the cashier she called another lady to assist me. The lady informed me it was not covered and the male that helped us was no longer working for the company. She had after me standing gona while put my name and cellphone number down and informed me that she is going to tell her supervisor and by Thursday when she is back and the supervisor at work she will call me.
I am perturbed by the uninformed consultant that initially helped us and why should I wait for someone else to call instead of my concern being forwarded. I am disgusted at the service.
My aunt has had an account with paying all these years and my partner has an account which is paid every month and I purchase with gift cards as I find purchasing at Tfg stores easy and relaxing.

i bought a phone at Foschini with insurance, then it broke and i returned to them fix 3 months back i mean 3 months back...when i went to the store at Golden Acre CPT CBD(I've been there for more than 5 times) (coz they do not answer their phone all the departments) i was told only Samsung can be able to fix the issue i have to pay R200 not an issue, every time i go to the store I'm told that Samsung doesn't answer their phone for 2 months...after making several inquiry with the lady by the name of Nomonde who if she's not leave or training no one has an idea about about the phones you have to wait for her to be back, last week they finally gave me Samsung's banking details I paid the R200 only to be told that i will receive the phone in 3 days and I'm still waiting its been 5 days now...i now doubt if I will ever get my phone...

Hello,

I bought dining unit on 22nd Jan and was picked up from midrand warehouse on 26th Jan

Within 3 days of purchase we discovered the crack on same and went to Mall of africa @home store to notify the sales person (Who assisted us with purchase)

Since than we have been following up on same with different people but no one bother to give a confirmed reply

We are told 3 times already that someone will come to check the unit but nothing happens

We complained on hello peter where someone replied that we will be contacted but again no one bother to call or reply to further comments

We are seriously frustrated and if still don't get the solution will have to move CPA

To whom it may concern:

Today I received an email to inform me that I am being handed over?! In that billing, you charged me for things that you did not actually "deliver".

* 13.12.2016 - R2.85 sms fee. I received no sms whatsover
* 13.12.2016 - R20.52 letter fee. I was not sent any letter nor email
* 15.12.2016 - R20.52 call. Nobody called me. I changed my nr with TFG when my old contract expired over a year ago - [protected]

Right now I am a very irate client. What is going on! YOU at The Foschini group messed up - now you are handing me over?! FIX this immediately, apologize to me in writing, give me proof I am not blacklisted on ITC or Experian AND reinstate my account credit value within 7 days from the date of this email, or I will take legal action. I value my credit status, and I worked hard to build it up. I will not let the incompetence of TFG affect my credit rating for years from now! I am a single mom to my adopted daughter, I will need to replace my car, rent a flat, etc. I can not do that being blacklisted by you!

See the unanswered emails I sent you several times before, below
From: marinda hinzelman
Sent: 22 September 2016 01:26 PM
To: [protected]@tfg.co.za
Subject: Fw: EXACT Account - Please reply this time! :-(

I have asked on numerous occasions to stop charging me for this Club Magazine! I have not received a magazine in over 19 months, as I cancelled it several times, and disconnected this PO Box address 19 months ago! Yet every single month you keep charging me. Not impressed, I have spent several hundreds of Rands over the last 19 months, for something I do not receive.

Re: EXACT Account Statement
marinda hinzelman
Mon [protected]:11 AM

To:[protected]@tfg.co.za ;

1 attachments (300 KB)
Statement_May_2016_[protected]_19065.pdf;

Good day

i have requested twice already that this Club Fee is stopped on my account. Please take it off immediately. My account was paid in full, and now you keep adding this every month!

Re: EXACT Account Statement
marinda hinzelman
Fri [protected]:29 PM

To:EXACT ;

Good day

I dont want the Club Fee charged to my account! I paid my account in full - now therw is another R27 added. I dont get any club magazines or anything from TFG - I dont understand why you are charging me for something that is not a "benefit" to me.

Please remove it from my account.

I just recently re opened my account at total sport and only to be offered a poor service at Foschini festival mall. I went to foschini festival mall on the 11th Sunday to go buy some things I needed for the trip I was going. I entered the store with my little one who is 3 months old. While I was shopping I saw a poster saying that you can get a hat for R100 if you buy anything inside the store. I then took the hat and ask some other lady who was on the floor and she confirmed it. I then stood in the queue and get assisted by the Lady called Zinhle. She was so rude, didn't even know the"promotion" they had in store. After she finished with the sale I then looked on the slip to check if I got a discount for the hat only to find out that I didn't. I then asked her why i didnt get a discount for the hat and she gave me this funny look, lyk I was talking foreign language.

I stood there on the counter while she was busy checking with her colleagues if whether the hat was on promotion. I stood there for more than 10 ro 15min while she was busy looking at her monitor. She then asked me to sign a reversal that she did and I initialised it as it wasn't my mistake in the first place. Then she asked me to sign another till slip for the clothes I was buying & I signed with my original signature now that I was signing for the right thing. I was told why different signatures & I said the reason for the short signature was that she made a mistake in the first place by not knowing their promotions. She started arguing with me telling me that she is not working at the tills, she only came when she saw a queue. Meaning that she is making me a huge favor by assisting me. How do I know foschini staff when I don't work there. She doesn't have manners. She needs to go on customer experience training because she lacks that. She also needs to look professional especially for a big company like Foschini Group. I know the experience as I'm also working with clients and where I come from Client is King.

I no longer have any affiliation with TFG and request that may matter receive urgent attention.

After being a loyal customer of TFG for 28years... and having short paid in Aug (R250) on recurring payment on my bank account, I again defaulted to amend the instalment amount on my bank account and in Sep was the EFT short paid with (R300) and only paid R2170... . the short payment was settled 15 Sep 2016.

15 September 2016 - short payment R300 paid by EFT to TFG.
26 September 2016 - following instalment RR2470 paid to TFG
12 October: I was informed that I was listed as “Sep account not up to date” and now I have a bad record at ITC.

1. If only the Accounts department have checked that the R300 was paid on the 15Sep, and that the following instalment was correct and paid 26Sep (payable before 1Oct). TFG could have amended my ITC records by the end of Sep 2016.

All I know, you have lost a loyal customer for life…. Frustrated and furious!, the above prompted me to settle my outstanding balance so I could terminate this TFG Account.

2. 13 October 2016: I paid my full settlement at a Retail store. The store “blocked” the account. The consultant called the CS @ Head Office to close the account and was informed that the insurance had to be cancelled, I completed the forms in store and requested the same so they could close the account and provide me with written confirmation. – still pending.

3. 13 October 2016 16:58pm – I contacted the TFG Customer Helpdesk – to the same request as above and requested to speak to the Division responsible to assist with the clearance and confirmation. I was told this Division cannot take calls and that all request should be sent via email and I should expect a reply by the next day because they are closing for business at the time I called. The CS Consultant logged my call and escalated my query via email (this is what I was told).

I was also informed that they will not be able to assist with amendment of my status with ITC and that they will only be able to submit the change request next week, 21 October 2016 and that TFG CS will only make exceptions if the error in status are made by TFG.

My question: WHY can it not be considered that since I have made FULL SETTLEMENT & REQUEST CLOSING OF THE ACCOUNT? that my Personal records be amended with Immediate effect and Since I no longer are your customer? Why make me wait another week! UNACCEPTABLE.

4. 14 October 1:45pm – I emailed my same request to the CustomerServices mailbox – and to date have not received any response, this after they have received notice from 3 different points of contacts I have made.

I no longer have any affiliation with TFG and request that may matter receive urgent attention

What is the expected TAT to get a response from TFG backend Customer Services to respond to an email escalation?

If TFG consider THEIR CUSTOMER & SERVICES as important, surely TFG should have at least responded by now...it seems that everything else happens promptly but the response to customers for services and reply to email escalations logged internally and externally NOT.

Unhappy X “loyal “ ….. not only will I inform my family but will also let my friends know of this experience.