The Pep Boys
Reviews and Complaints

On 2/9/2016 I purchased an excide battery for my car with a 40 month guarantee, the battery was dragging when I tried to star the car so I took it back to same location which is now a pep boys. They refused to honor my 40 month guarantee even though they still sold the same type of battery which is excide. I had to purchase a new battery @ $179.11 with a 36 month guarantee & since my husband is handicapped I had no other choice. The new owner said he was giving me a discount but when I returned home found a $40 discount that he never mentioned plus a rebate. I feel like I the consumer was taken advantage of & feel very disappointed in pep boys. I will be contacting the better business bureau in az & try to also contact excide but am staring here as my 1st complaint as I am completely frustrated.

For the 3rd time in 6 months, I had to take my car to pep boys in temple, tx store #1781. The issue the 1st time in was due to my car shaking, smoking, and running hot. 1st visit stopped the car from shaking but it continued to smoke and run hot. 2nd visit, again I was guaranteed everything was checked on the vehicle, that this was something different but they would fix it and check everything else. I paid again! 3rd visit, yesterday, my car is still running hot. Chris, said, "oh this is the thermostat. And the water pump is leaking". How is this not related to the initial point of my visit? Chris expects me to pay when I have paid for labor that was not done. He states this is normal wear and tear on the vehicle. I refuse to believe that, if in fact they had checked everything on either of the previous visits.

I drove my 1979 Classic Corvette to this location on 1/16/18 to have some repairs performed that are listed below. It will be 2/2/18 when you read this and I still do not have my car repaired and available after multiple date promises . Antonio was the person who entered my order on the 16th. At that time he looked up parts availability and provided me a print out of the parts and labor. He stated all the parts were available the next day. I received a call the following day with an upsale service request. He stated the freeze plug was leaking a bit and it would be about $100 extra to replace it. I approved the request. On 1/19/18, I check on the car, only to be told it is not ready. Antonio stated he was not able to fine a headlight switch which was one of the items I was having replaced. He stated the connector was also needed and not available. I went and purchased the light switch and connector and delivered it to the service department, the same day, Fri the 19th. I was told the car should be complete sometime Sat the 20th or at the latest Sunday the 21. I never heard back from the service center until I called on the 24. I was told they were having a issue with the freeze plug they upsold. They also could not find the speedometer cable, another item I had requested they replace. I again go purchase the speedometer cable on the 25 and deliver it to the service center. I am told again the car should be complete by Sat the 27th. Again nothing was heard from the store on the 27th. On Sun the 28th I go to check on the car. Half the items requested were sill not done. The plug was still out, the speedometer cable was not installed, and the dash lights were not complete and the headlight switch was not yet installed. Antonio started down a list of excuses which I was not interested in hearing because it had been almost 2 weeks. I requested they push the car out of the bay and I would have it towed to a provider who knew what they were doing. The car was not drive-able with the freeze plug out, the alternator off and the dash out. Larry the service manager came over and apologized as I insisted they push the car out of the bay so I could pay them and have the vehicle towed. Larry convinced me to give them another chance and he would gurantee the repair would be complete Tue Jan 30 and no later than Wed Jan 31st. It is now Friday Feb 2, 2018 and I have not heard anything again from the service center. 2 days past the 3rd promised date not including the original date. This service is deplorable all the way around. This is the last step before I bring legal in the scenario, because my belief is they have damaged the vehicle and are unable to repair it.

Services Requested:

1. Oil Change

2. Replace Power Steering Pump

3. Adjust Steering Gear to get extra play out of steering wheel.

4. Replace speedometer cable

5. Replace dashboard lights

6. Replace headlight switch

7. Rear break Job replace calipers, pads and rotors.

Upsale by Pep Boys to replace freeze plug.

Pep boys employe broke my hub cap from my 2014 sentra mike person in charge said the would replace it and gave his card and to call another day because manager wasn't there till Monday .this happens on [protected] in the morning . I called and been dealing with Carlos the manager and keep getting the run around and just tells me it will he replace that he's working on it . I'm a loyal customer ion Chula Vista store . Mike and Carlos work in Mission vieja store adress is on el camino real store. Whant to know if I'm valued as a customer and if hub cap will be replace .the price is $125 for hub cap here in Chula Vista . These people don't care about customers .

My son was offered a 'lunch' by a co-worker one day, this past summer (2017) and when he opened it up, it was a dead bird. My son became physically ill. He said the manager wrote the co-worker up. The assistant manager laughed when it happened. My son is legally handicapped, was born with brain damage. His coworkers make fun of him all the time. I called the manager myself, and complained about him being harassed, and the dead bird was the last straw. I told him it put my son's health at risk. He must act immediately against the co-worker, otherwise I would take it further. He said he would take care of it.
His hourly rate is $7.48, plus $6.00 flat rate for every job. But sometimes, only $7.48 hour. Today, he was ordered to work outside putting used tires away. The wind chill factor was at least -6 degrees. He came in to warm his hands a few times. The managers came up and complained to him to get back to work. My son said his fingers were frostbitten, and his feet were frozen. They didn't care, and warned him to get back outside. If he didn't like it, to quit his job. Legally handicapped people have rights too, and he should not have been treated this way.( 1/5/18 ) Store #166- Henrietta, Marketplace Drive

I paid for an oil change service about 2 weeks ago and they either forgot to put oil in my car or forgot to tighten the cap so I've been driving with no oil in my car for about 2 weeks my change oil message came on and now my check engine light came on when I got here today January 6th 2018 I am not sure if there is something wrong with my car but I wanted to file this complaint so there is record of the incident

My 2010 Cobalt would not start on 122917. I had the car towed to my mechanic who stated car jumped time and bent valves in the motor because pep boys put in conventional oil instead of the required synthetic oil required for my car. My motor is now damaged beyond repair. I am seeking compensation for the damage done to the motor because of the incorrect oil put in the car. My car only has 44, 000 miles on it.

Last week I made a appointment with a store located on 120th in Thornton Co for Thursday Dec 28th, as a business owner I had to re arrange my day to get there on time. My car was clunking and I was getting very worried, I also asked for a oil change to be done and I severely needed a rear window wiper blade. When I went in this girl yet very unfriendly girl that could not hardly get up and down out of the stool, told me the tech isn't in until Friday yet he is booked with cars and I cant put you in until the following Monday, I just stood there in awe, can I at least get a oil change and a wiper blade, she replied our bays are full it would be a few hours, but we can do a wiper blade. Really! I have a appointment, she just said sorry the tech is not in today. They can't call the consumer to tell them before going in, horrible customer service but by the reviews it is a good thing they didn't touch my car! I just opened a pep boy credit card that I instantly closed I will never be back. Pat

on 12/16/17 at 9:00 i called pep boys for a tow to their repair center and I was told it would be 3 hours before a tow could get there 3 hours later no truck called tow company they had no record for the tow called pep boys for a tow again was told 90 minutes its now 5:20 and still no tow truck needless to say I'm pissed off might not ever do business with pep boys again and I spend a fair amount of money with your company

On 0/26/2017 I took my 2000 Ford Explorer to store #6393 for an oil change .Now I was aware that I had a oil leak on my truck(.ONE) I have this truck since 2002 .I am in Memphis Tennessee area under doctors care for cancer, but I have Ohio Plates.A few days later, I notice that I had more leaks looking on the ground under my truck. every spot they said I have on the sheet they gave me has started to leak, my oil pan screw was loose along with several oil pan screws it self was loose . KNOW I have several leaks .I don't know if it was that I had Out of state tags, or its they'er way of trying to get me to have more work done on my vehicle. I am really unhappy with this and they are not the first

Pep Boys Service Customer Service Experience
Over the past couple of months, I have had quite a bit of service done at the Pep Boys North Las Vegas Store #1836. I have not been pleased with my recent experience but have withheld saying anything until I cooled off. However as I go back and relive my experience, I find the need to share my experiences with the Corporate entity.
Back in August 2017, I began to intermittently experience serious brake fading. I took my 2008 Hyundai Elantra to the No. Las Vegas Store #1836. After the diagnosis, I was told that the problem was caused by the brakes overheating and that I needed new rear brakes along with some of the mechanical components replaced. I had the work done and on August 28, 2017, I picked up the car and paid the bill for $ 530.[protected])
The brakes were fine with a good solid pedal until late October when I began to notice a soft pedal. I found myself pumping the brakes which is something you don't do with an ABS System. On or about November 1, 2017, I took the car to Pep Boys #1836. After some considerable analysis, the diagnosis was a defective Master Cylinder which was leaking internally. They pointed out the Master Cylinder to me but there were no external leaks evident. I was told that the parts were not available locally and that they needed to get a new Master from the original manufacturer. It would be several days before the part was delivered.
On November 6, 2017, I returned the vehicle to have the Master replaced. That afternoon, I picked up the vehicle and paid $ 1013.[protected]). I drove the car home but it was obvious that nothing had changed - brakes were still seriously fading. If anyone conducted a test drive they would have known immediately. I was not shown the defective part!
On November 7, 2017, I returned the vehicle with the same complaint -brakes were dangerous almost reaching the floorboard. They put the car on the rack and came back a few hours later with a diagnosis that there had been air in the lines and they had fixed the problem. I took the car home and nothing had changed - same problem. Anyone testing the vehicle would have known. Now my BS detector is going off and I am becoming angry.
On November 8, 2017. I returned the car. I attempted to express my disgust to the Service Manager, Crystal Coburn. It was obvious she didn't want to listen to me and got up in my face about how hard they were working on fixing the problem. I attempted to tell her that if she had kept me informed along the way I wouldn't feel the way I do but she didn't want to hear what I had to say.
November 8 diagnosis was that the first Master was defective and they would have to get a replacement. Replacement supposedly arrived and was installed on November 10. The problem remained! The next diagnosis was that the problem was the ABS Pump and a new part would be available early next week. Now my BS detector is on full solid! I left the car.
On November 14, the ABS Pump was supposedly replaced. I picked up the car and paid another $418.[protected]). Braking is now solid but the pedal is not as high as I am used to. Would I take it back? NOT ON YOUR LIFE!
To say that I am not pleased with the Customer Service at Store #1836 would be kind. I have spent $ 1968.55 and I don't have a good feeling.
• Were any of the diagnosis correct?
• Was the Master Cylinder really defective? I was never shown the defective part.
• Was the defective Master Cylinder really replaced? I have no idea.
• Was the ABS Pump actually replaced? I was never shown the part.
At this point, I am fed up with how I was treated and would be reluctant to ever use Pep Boys ever again. The other thing that caused me to sit down and write was a discussion I had with another customer. He was complaining that things were not done right the first time.
I have many years of supervising maintenance organizations and the kind of performance documented here, deserves some thorough investigation. It makes me wonder if I am dealing with incompetence or worse! I will first give you an opportunity to investigate as I suspect something is seriously wrong with how the store is managed. If I don't see a satisfactory conclusion there are several other avenues available to deal with my complaints.

Good afternoon,

I made an appointment for an oil change and to change the rear brakes on Saturday November 11, 2017 at 8 am. The appointment was at the Pep Boys located at 7812 Richmond Highway, Alexandria, VA 22306. I signed in, turned over the keys, and walked to the shopping mall next door to pick up a few things. I was advised that it would likely be 45 minutes to an hour. I came back at 9 am at which time the technician approached me with my oil plug. From a distance I could tell the plug looked crazy different. He then said, "Hey who changed your oil last." I told him I did. I have changed my own oil for the past 15 years. The only reason I brought it to Pep Boys today was because I am on temporary detail in Washington, DC for my work within the Department of Homeland Security (I live in New Mexico). Being as such, I am in an extended stay hotel in Arlington, VA with no garage or tools. The technician continued, "I think somebody over tightened the oil plug, who did it?" He then handed me the oil plug. Around the thread of the oil plug was the inside threading of the oil pan, the thread that it screws into. I was able to physically move/screw the thread back and forth with my finger tips, it was not locked/adhered to the oil plug bolt. The technician then took me to the vehicle and slid the entire plug in and out showing that nothing was left in the oil pan to bind to. I asked the technician if they could re-thread the tank and replace the oil plug since they had broke it off. The technician responded, "Yeah we'll get it fixed."

I then proceeded to wait in the waiting room until approximately 11:15 am when they finally said it was ready. When paying for the services, I specifically asked if they were able to fix the thread and replace the plug. I was assured that it had been. I drove my 2007 Chevrolet Suburban the 9 miles to my hotel and parked it in the parking garage.

On Sunday evening around 7 pm, I drove my suburban to the grocery store just a few miles down the road. Upon backing up, I noticed that there was a small pool of oil in my parking spot where my Suburban had been parked. Also, while accelerating, the oil pressure increased drastically more than it typically did. After getting back to my parking garage, I crawled under my suburban and noticed something completely different than I was told. The oil plug had been replaced with one of those temporary rubber ones. Additionally, you could see fresh oil everywhere from where it was spraying all over (assuming it sprays during acceleration ie the increased oil pressure). The plug also has a slow steady leak.

I attempted to contact the service manager for the store on both Monday and Tuesday to address the path forward for getting this fixed. I was told that he was not there but that they would email him my information and concern and he would get back to me. Finally, on Wednesday November 15, at approximately 11:45 am I called again and was finally able to speak with the service manager.

The service manager was polite and listened as I explained the situation. However, when it came time to ask about how we could get this fixed he told me, "I'll have to get a quote on an oil pan, we'll work with you to get it fixed." I asked him if the pan could just be re-threaded and expressed my concern of having to pay another $500+ to replace something that was broke on their watch. At that time, the service manager became agitated and stated that it was not their fault that the oil plug was miss-threaded and broke off and took offense to me suggesting it was broke under their watch. I tried to explain to him that I understood they did not do it on purpose, but if they were completely saying they did no wrong then they were saying that it was my fault it broke off. The service manager told me that I misunderstood what he said, only that that's what could cause it to break off. I apologized if I misunderstood but that it sounded like he was saying they did absolutely no wrong. You could hear the discord in his voice and it honestly did not appear that he was taking my concern seriously, more like I was a bother to him. That is completely uncalled for and unprofessional. The conclusion for now is that he will call me tomorrow afternoon when his re-threading guy comes to work to see if it's possible. So yes, almost a week later and I still do not have resolution on what is going to take place in order to rectify this.

I have changed the oil countless times on multiple vehicles over the years, never once have I cross threaded anything a single time. Does that mean that I am perfect, absolutely not. Is it possible I accidentally cross threaded the oil plug, I think it's highly unlikely but I would say it is possible. I would even argue the state of the oil plug and how the oil plug was spinning freely within the other threads, not appearing to be cross threaded at all. However, there is no argument that the part was broken at the hands of the Pep Boys technician's care. I had no reason to believe that a professional organization such as Pep Boys would not fully care for my vehicle. Due to the blatant disregard of my request to fix the oil pan and subsequent "brushing off" of my concerns, I can no longer believe that. The technician attempted to use a quick temporary fix to get me out of the shop. Now I have legitimate concern if the technician even took the time to ensure no metal shards from the broken thread were left in my oil pan free to destroy the working parts of my engine. That is something that I will have to worry about for months, hoping there is no little metal shards running amuck shredding my pistons.

All I want is to get this fixed. However, I do not want to get stuck paying another $500+ at a minimum to replace something that was broke under someone else's watch. If I have to pay full price to replace my oil pan or have it re-threaded, why would I go though someone who previously proved they did not care about the quality of the repair? Please help me rectify this situation and attempt to rebuild my trust in your organization.

If you wish to contact me, I can be reached at [protected]@gmail.com or [removed]

Respectfully,

Howard J. Parsons

On October 16, 2017 I had called pep boys in lake worth fl .The gentleman I spoke to ovwr the phone es Eddie ask him if they service BMW he said yes I told I will like to schedule appt so on October 18, 2017 I brought my car in I had a light that turn on and I need to see if they can check it Lao I ask about an oil change my vehicle only has 36, 995 no my car is sllwys serve at the BMW for any repairs including oil change but Rene was the person I spoke to and he yes we service BMW and we can do it for you told us how they can work on these car I never thought it will become a nightmare my husband Luis told he wanted inspection on my car water brakes etc Rene said yes we do that no worries and to remove the light that came on it was the rear brake light bulbs that were bad and to reset it her sk for our number approximately 2-3 hrs later called said car ready ok I will be there. I got to the store he tell everything is look great on your car he even ask me how much es I selling it for cause we did have a conversation about my vehicle well story short I payed and left happy now on 11/1 my husband sent me a picture with oil on the driveway and ask I did know my car had been leaking oil when we open the hood there was oil all around my motor and underneath I took pictures and my vehicle the motor was spotless no oil stain coming out I feel out immediately call pep boys a gentleman answer and I told what happened he said bring it in ok j walk in at 7:30am I ask the lady by the register for someone in maintenance to come out I waited for over 30min nobody didn't knowledge that I was there waiting then came older man sk me if I was taken care of and he happened to be a training he told me it was his 2nd day he cause there were no managers there to speak to I her them say they called Eddie and he was on his way .Im already upset what going on and how poor customer service is at your store well then a mechanic came out he spoke Spanish ask me what was going on I told him he went got my vehicle I showed him what's was happening the older man came up to us started asking questions about my car and the the the what needed to be done they change my oil filter said it was bad but my car es leakitoil sill I told j want my car back the way I brought it you clean I bever had an oil leak in my driveway and the older guy said they will look underneath it to ok 1hour later go by the gentleman come back and sk ne how long did I gave the vehicle also said that I had oil Kees where the gasket ws that my car has been leaking oil for a very long time it ws there fault I told him bullsjit my car was revise I had plenty of oil changes from BMW company ever once told I had oil leak my cr never had oil round the engine he said I had sand in my oil pan said I either ws going through dirt r bottom point he told I had to take to BMW to get service I had warranty on my car what the hell you they did it not there fault they won't fix my car the way I brought it it was clean never had an issue car was spotless I'm in tears cause I trusted your workers and up my unable to get it fix I pursuing this complaint and will gave a attorney look in to this for the damages on my car very disappointed how you have mechanics that have some knowledge to fix vehicles but not knowledgeable to fix my car has to be park until I can get it fix do to how things were handle

I'd placed 2 online orders, the first one was on a Sunday and was immediately shipped and arrived at my door on Wednesday the following week.
The second I'd placed on a Friday and now it's Wednesday of the following week and still hasn't been shipped out.
Called Customer Service (which is a joke) they said by their company policies that it could take up to 3 business days to ship. I explained to them it's passed 3 business days . And I asked them how can one order be placed on a Sunday and immediately by shipped out which is not a business day, but an order placed on a Friday which is a business day can't get processed and shipped out in a timely manner? Their answer is "uh uh uh it's going to be shipped out tomorrow".

Now customer service should be able to explain and immediately fix the situation at hand and calm down a potentially aggressive confrontation, but when they (customer service) gives an answer "uh uh uh" and can't give a strait answer.

I have worked in customer service just about all my life and I absolutely never say "uh uh uh" to a customer because that automatically shows that I don't know what to say.

Now the only way of resolving this complaint is for my part to be shipped overnight and for the customer service people and manager "quote-n-quote" sincerely apologize for their lack of respect for the customer, because the way I look at it, the customer is always right and furthermore I (the customer) is paying for their paycheck.

I recently had my car towed to pep boys location in houston tx 1750 fry rd after serval attempts of trying to get my towed it finally made it to the location 3 days later after arriving I received a call that my car made it and that it would be looked at . Since that day which was Saturday and today is Tuesday I have not recieved a call I have called but have not been able to get someone on the phone

Nothing positive to say. I had a bad experience.
I placed an order, was charged in full, then I got a confirmation email and the delivery date was scheduled.
On the delivery day I took a day off, but it had not arrived.
I called the customer service and they said that the part I ordered was out of stock from the very beginning.
Who to blame? I want my money back as soon as possible.

On Saturday October 7th, I had an appointment at Pep Boys on Story rd (2730 E Story Rd, San Jose, CA 95127) at 1:00pm for an oil change. I dropped off my car early at 12:30pm and was told the service would take no longer than one hour. At 3:30pm, I didn't receive a call or text about my vehicle so I gave them a call. The woman on the phone put me on hold and when she got back on, told me she did not know where my car was and that she'd give me a call back. After 30 minutes, without a call back, I was beginning to worry. I gave them a call at 4pm and they said that they were now just bringing it in for service. I told them I had a scheduled appointment at 1pm and was confused on why they were just starting now, after 3.5 hours after I dropped it off. They said they were busy and appointments did not matter on weekends. At 5:30, they finally called and let me know that my car was ready. I picked up my car at 5:45pm and did not make a big fuss when paying my bill. Maybe it was a busy day. They handed me my key and I left to my car in the parking lot. As soon as I opened the car door, all I saw was oil. My tan seats were stained. The steering wheel was dirty. The car was simply filthy. I walked around and saw hand prints all over the car. I also saw a big hand print on the interior roof of my car on the driver's side which was cloth material. I was pretty devastated. I walked to the service side of Pep Boys and asked the workers "who had been working on my car?" A guy came out and I asked why they did not cover my seats? They replied they were suppose to but didn't. At this point I realized all of them were covered in dirt and oil. I asked them to please clean the car and I was upset at this point. Not only was the car late but now the state of my car was worse than when I had originally dropped it off. The pep boys worker tried to clean it off but I could clearly see that the damage was done. I called my boyfriend to please come so we can talk to the manager together. He arrived after 10 minutes and as we walked into the store we saw a group of workers on the service side hanging out, pointing at us, and laughing. We walked up to them and asked what was so funny. The names of the worker was Tyler (Caucasian boy) and Angelica (Hispanic girl) who was sitting in her van and socializing after work. We asked why they were mocking us and making a joke of this situation that was clearly upsetting to us. Angelica, who had not been there since the beginning, chimed in and started defending her coworker, although she did not understand what the situation was beforehand. She then proceeds to threaten me while trying to open the car door. Another Pep Boy associate had to hold the car door from opening because her intent was to come out of the car to fight me. At this point, I was in shock and asked her if she was coming out of the car to hit me. She tells me that she's "off the clock" and will do whatever she likes. Meanwhile, the Pep Boys associate is still holding back her car door from opening. At this point I walk off and tell my boyfriend who was speaking to Richey Loredo, the service side manager. He agreed to compensate a detail for us and it seems as though he was the only one apologetic of the situation. As far as the female associate who tried to threaten me, he told us that she was not on the service side and I would have to reach out to the store manager, Dan Gonzalez, who was not there at the time. I wanted to let her manager know, that this was totally unacceptable. The fact that she wanted to come out and threaten to hit me at her place of work was not only completely inappropriate and unprofessional but simply a bad look for the business as a whole. I left my name and number and he had not called for days. I called at different hours of the day and would always receive the same message that "he was out for the day" and to try again later. We came back a week later and still no Dan and no returned phone call. It's surprising to us that even though we spoke to the assistant manager and service manager about what happened and requested that the store manager call us, nothing was done about this. This was a pretty stressful and traumatic experience for me. I get that sometimes mistakes are made and at times appointments cannot be honored but I will not accept someone threatening to physically assault me without any consequences being reprimanded. I would like something to be done about this and I would hope that Pep Boys sees the gravity of this situation and makes sure this is dealt with on the company's side.

Thank you,
Crystal

Went in needing a head gasket work, told them this and it still took almost a month to get my car back. I was told it was because the manager was "trying to teach these guys how to do things right, making sure every nut and bolt was put back properly". 2 weeks later while on vacation a bolt comes loose and timing belt snaps. Have to pay for alternate transport and a new timing belt just to get me home. Upon further inspection my car is... missing nut on fuel rail,
Throttle cables are routed incorrect and hanging behind motor, Valve cover bolts are stripped, Various missing nuts and bolts, Wiring harness is not secured properly in multiple places, Valve cover is broken near the timing belt. Wiring harness for alternator is not secured, AC lines going over ps pump is not secured and is missing bracket. While your not sure who snapped the valve cover, it's evident that the other things that are incorrect are not from the second timing belt job due to the fact that your not anywhere near any of the other broken things while doing a timing belt.
Engelbert, the manager at pep boys Manchester, CT was sneaky and useless and I do not want to deal with him any more. I still have to get all this work done on my car and since your company's work cannot be trusted I am forced to go somewhere else. I have already spent $525.32 on another new timing belt, and transport while my car was in the shop. On top of the $1, 499.85 I paid for all this sloppy work from pep boys, and I still need to get everything that was left undone by pep boys fixed, replaced and rechecked. Please let me know what you are willing to do since I obviously need to recover all the money I shouldn't have to spend.

I took my car into peps boys, in west palm beach Florida. On military trail. My car was hesitating at the traffic lights. So, the mechanic told me to bring it in. I been dealing with pep boys for 50+ years. As soon as moved to FL I located pep boys to assist me with my car. I've been going to that same location since 1993. Long story short: this past Sunday 9-3-17, I needed a rental from budget (PBI). Mind you I live in FL and hurricane Irma is about to approach FL in a few days.  This rental was due back on that following Sunday 9-10-17. Irma hit FL that Sunday 9-10-17 (business closed). I went several time during the week when the mechanic request that I pick up my car. The work needing done came to about $1500+ dollars. I asked the staff to help me get my car on the road. All this is prior to the hurricane. Because my funds are short, I applied for the credit with pep boys, was approved for $1000, I specifically asked the staff to fix my car to were it will function properly. I already knew I needed a catalytic converter, along with some other things. Pep boys proceed to fix my car (the other things). Only for me to have to bring it back 3 times during that week. Pep boys wanted me to bring it in aftwr the storm, only to slap me with another bill ti fix what could have been reaolves in the first place. I know my car is over 14 years old,   but its all I have. They keep telling me my catalytic converter needs to be done. Why didn't you (they) fix the converter knowing that will solve the problem for the moment. I went back to pep boys today 9-12-17, only for the manager to tell me that I need to tow it in, so we can see what the problem is. We (pep boys) know the problem, but REFUSE to satisfy the customer. Left me with no running car, out of  thousands of dollars and didn't offer any resolve to assist me the customer. After 50 years of service this is how pep boys treats there LOYAL customer. Sorry but I will no longer give ANY more of my monies to pep boys. This needs to be looked into seriously. UNHAPPY, UNSATIFIED CUSTOMER...Joyce J Williams. Email: [protected]@yahoo.com

I had a tune up on my car by Pep boys in Darien on 12/28/2016. On 8/25/2017 my check engine light came on, I took the car to auto zone to have pull the code and was advised it was a cylinder 3 misfire. I contacted Pep Boy and spoke with the service manager (Andrew Schimanski) and was advised the work was still under warranty (1 year ) but advised the report provided by auto zone is just a blue print, but does not pinpoint the exact problem, because misfire does not happen after this long of a period, so it is more than likely another problem.

He advised his location did not have any one read the diagnostic, that I could take it to any pep boy, I contacted the Lombard location and was advised I had to pay 89.99 for a diag. I asked if my car was under warranty why would I have to pay a fee. He advised me that is what they charge for a dx, not once advising I would only be liable if the problem was unrelated.

I took my car to another automotive shop where I could get a dx less expensive. It was confirmed it was the wires. When I contacted Andrew today 9/1/17 that I had a dx and it was confirmed it was the wires, he then tell me he cannot except it, in order to satisfy my warranty they would have to do the dx. This is a rip off. So now I have to pay someone else to repair their work. Their customer service have diminished. I will never use them again.