The UPS Store
Reviews and Complaints

7-11 Dropped off package at UPS store in Medina on Medina Road to be delivered from Medina, Ohio, to California
Paid $65 for shipping
7-12 Received a call package damaged, picked up at Medina, no explanation given only a 800 phone number to call for refund by Michael
Called 800 number, transferred 3 times and told they could not help me only the store could refund money
Store denied refund of shipping (package only made it to Middleburg Hts, Ohio when it was damaged
Received email that package was delivered to California! (incorrect)
Rude communication with Michael at Medina UPS store told me shipping would not refunded
7-13 Called Corporate office and was told since we packed it ourselves it was damaged and shipping would not be refunded (but it never made it out of Ohio!)

RACIST Employee working at your Glendora branch.

Hello sir/madam,

This is by far the most humiliating and racist experience I have encountered in the United States from a UPS employee. On 7/12/2017 at 5:05PM, I walked into this store for a Notary service, only to get a shock of my life. Rejection and Refusal of service because of my Race. It is hard to believe that UPS employs racist staff to attend to their customers.
The Notatry Staff Leah Nealon took one look at me and said she won't notorized my company document. She barely touched my documents. I came with two forms of identification and all the relevant company documents issued by the Secretary of State of Information for my Limited Liabilty Company.

This racist Leah Nealon (UPS staff) looked at me and said my documents were forgeries. My God, because I am black. Prior to her attending to me, I saw her chatting and attending to other white customer and barely asking them any question before notarizing their documents. This is absurd and I will make sure I inform everyone through social media of my experience at this UPS store. This employee deserves to be sacked. UPS, Racism isn't accepted in America. You should be ashamed of this. I went to another notory office a few minutes later and got my documents notorized.

Chris
Email ([protected]@yahoo.com)

I want to complain of a lady working at 493 County Ave, Secaucus, NJ 07094 with regard to her improper performance.

On 7/7/2017 from 4:30pm to 5:00pm, I was there for a wine pickup, but she rejected because the address on my driver license doesn’t match the address on the package. It is not renewed yet since I just moved to this new city. So, I was trying to present her my current utility bill in my cell phone, but she immediately rejected an electronic file. She did not even try to look into it or solve my problem, and then she turned to the next customer when I was still standing there to explain. Although she indicated me a public library to print out a proof of residency, the public library is located about 30 minute walk away. I’ve already taken one hour commute and three types of transportation (LRT, Bus, and Uber) from my place to the center, so I didn’t think it’s a good idea to the library for just one document, which could be verified easily over my phone. I had to lined up again and asked her if there’s any other way that I could provide, but she just kept saying “No, no, no, not an electronic document. I won’t let you pick up and break against regulations to lose my years of job.” Again, she turned to another customer in front of me. How unbelievable and how unreasonable she is! I checked additional details on ID requirements at https://www.ups.com/us/en/help-center/sri/access-point-id-requirements.page?WT.z_ctaid=InfNotPg_USEN_ID when I got home, and there’s Option 3 to provide the package tracking number to the UPS Access Point representative to get my package.

In the end, I failed picking up my package. I felt so uncomfortable with her terrible, unprofessional, inpatient, and unfair service.

I have a major problem! I was in the UPS Store in Waynesboro PA on Friday June 23rd around 5:10pm and waited at the counter for about 10 mins and no one ever came out to help me! I honestly do not think this is a good impression on a business to make customers stand at the counter for longer the 5 mins. will never come to this business again. Also I would like a message back from the manager to explain why there way no one in the store after me being in here for 10 mins.

Incident occurred 6/22/2017 around 5:45 pm.t
A pkg. had been sent to Beaverdale store for me. I expected pkg. to be delivered to my home. After tracking pkg. I called the store. Lady told me had to show ID to claim. Went to store was waited on by a very rude and disgruntled worker, who assumed pkg. wasn't there before looking, Told her I had spoken to someone and it should be there. She found it and told me it would be $5.00. I questioned Why? She tried explaining about the franchise and the only way they made money on pkgs. being held was to charge a fee. I told her I hadn't requested the pkg. to go to the store, but to my home.. It was a return item. She said to me: "take the pkg. and get out and don't come back." Never asked for ID. I couldn't believe this behavior. She was very unpleasant to deal with I was shocked.

June 15, 2017
Searcy, AR
They charged my card twice for shipping. The kid handling my transaction would not get off the phone and do one thing at a time. I went back today and the same person that I had to deal with the first time was there and claimed that he refunded the money to my card. He was on the phone today too. I will not go back unless my money is not refunded. I will not go back to use their services.

Tracking No: 1Z3003R50237516473
I shipped a package on Saturday 6/10 7:45 pm and paid for UPS 2nd Day Air with an expected arrival of 6/13 EOD. The store owner specifically said the package might not ship out until Monday, which was fine by me because 2nd Day guarantees delivery by the end of the 2nd business day. In this case, Monday 6/12 is the 1st business day and Tuesday 6/13 is the 2nd business day.

I have been tracking by package and it does not arrive until 6/14 EOD and the store manager refuses to refund a part of my shipping costs.

I want to be refunded because I receive 3rd day shipping instead of 2nd Day Air. If not, I will never use UPS again because this is an extremely important package I am already receiving late.

I went to the UPS store 06.12.2017 @ 211 E Lombard St, Baltimore, MD 21202 around 9:30am there was one person there an older Asian male. I was dropping off a big suitcase and asked him for the cost of a box and the cost for plastic wrapping. I had to call the company I was shipping it to to make sure which one do they prefer. I asked him again the cost for the plastic bag. He said: "Didn't you hear what I said?! I told you the cost 5 min ago!" He then said: "It's $10" while he rolled his eyes at me and told me: "are you going to buy it or go!" He then asked me where am I from. I said Florida. He said: "No, where are you originally from?" I said I am sorry this is personal. He said: "I know where you are from! Of course". I took my bag and left. I came back again today 06.13.2017 to drop off the bag after wrapping it at home. He sees me and he says: "OMG! is this another bag?" I replied: "No, it's the same" He said: "OMG! this is unbelievable and kept mumbling to his coworker and laughing at me. I have to say that his coworker (middle aged African American male) was very kind and helpful. However, because the Asian Manager was his boss, he told him: "Don't answer her". I had a question regarding scanning the item that i asked more than 3 times and the manager would ignore me and look at his coworker and tell him again "Don't pay attention to what she is saying"

This has been the worst experience I have ever encountered at a mail company. The manager was beyond rude, unprofessional & racist. I am not sure how a large company as The UPS hires people without checking on their behavior with customers and their social skills.

I am waiting for a response from The UPS regarding this complaint.

Called to see the tracking of my items which I sent a week ago and told employee "alex"
I wasn't sure if I had one and wasn't sure I got one...he told me "Then there's nothing he could do for me" I asked if he could find it by possible looking up my name "he said it would take forever and he'd hafta go through a ridiculous amount of paperwork"
After that I said there's no need to get rude with me I'm a customer that spent over a hundred dollars on a package that's worth 500 dollars his reply was "if it was him he would've held on to the receipt a little longer than a week" I said I would be down to the store immediately and found the receipt and when I went down there the other employee said my package was due to be delivered today, information I already knew in the first place. Oh, and as I walked in and said who I was Alex decided to stay in the back of the store and wouldn't make eye contact.
So, in all my name is Randy Leonard, I own a small business which was using ups as it's main source of shipment which I am cancelling your services and I will tell friends, family and anyone I come in contact to not to use your services.
Thank you,
Randy Leonard
[protected]
Email: [protected]@gmail.com

11877 Douglas Rd Ste 102, Johns Creek, GA 30005

[protected] – Store #4342

I bought a desktop computer off of Amazon and it didn't work. They sent me a second desktop computer and it didn't work either...so I took them with their return labels to UPS. One box didn't close all the way because of a minor adjustment. The manager kept telling me they would have to charge me if they had to redo the contents in the box. Both items were heavy and I made the statement that it was probably a minor adjustment. One guy was trying to be helpful, but the other guy just kept harrassing me telling me that they would have to charge me for the minor adjustment. The items being returned were not light weight. I kept my mouth shut. Then finally I said that I understood and was trying to fix the problem. I stated that the one guy was helping me and was being nice, but told the manager to his face that he was being an "[censor]" and he just kept going on about charging me. I fixed the problem with the packaging- after he told his co-worker to stop helping me - but will never use this location for any service whatsoever. Most people cater to customers and try to help..not harrass. If you aren't happy with your job, you need to find another line of work. All the contents were in excellent condition. If anything is broken after my encounter, then I will be back. This was a simple return and I really don't understand the behavior. What happened to being a helpful?

I own a small business called up-cycle alley, I shipped a one of a kind table I sold through my store on etsy to a customer in mansfield texas, on 2/24/2017. I arrived with some damage on the top. I filed a claim and sent in the paperwork they asked for as well as my customer for proof. they asked her to provide a written quote to have it fixed locally and she did.
Today is 5/82017, I have spoke to the store several times and have not received any resolution at all. all I have received are excuses, lies and inconsistency of information. I would just like my clients table to be fixed, she wants it fixed, the claim was approved by ups and they now won't give me any information because I am considered a 3rd party.
I was initially told this was to be fixed and she will receive a check for the cost to fix it, now they tell me it will be picked up and destroyed but she will be sent the money she spent! no! this is not what I was promised, nor is destroying a great piece of furniture acceptable. this experience has been a catastrophe!, headache, disappointment and I will never do business with any products from ups, or their stores.

Yesterday I attempted to mail a package and was given a quote that was inconsistent with what I had been charged by another UPS Store on Monday of this week. It was the same size package and there was a less than one pound difference in weight. When store 6149 quoted me more than double what the previous store had quoted me I questions why. As this is not the first time this has happened and I informed her of that. It was at this time she came back with a disrespectful attitude and answers. I informed her that I didn't appreciate being spoken to that and she continued to behave this way. When I asked for the manager she informed me that she was the manager and I informed her that I was a local customer and that I live in this area and this was unacceptable. She walked away from me and continued to speak about me to her coworker when I was attempting to walk out. This sort of behavior is below the standards of UPS and I am completely insulted and upset by this behavior. I will no longer be shipping at this store and will be informing others of my treatment.

I had the packet for my birth certificate notarized and it was sent out and got it back so I took it back to the UPS store to find out where to pay the rest of the money I owe and the lady I talked to made me feel like I was stupid and dumb about what I was asking her to help me and that is poor customer service. The whole part of my visit was to help me with where and who I was to pay the money I owe if she did not know than she could have said I do not know and not the mailman include his two sense worth.

Earlier this month I had major issues with not getting my text or email. I was expecting a letter from DMV and it was a time sensitive issue. I received an email a week after indicating they received a letter a week earlier.I kept calling until I got the owner to fix the issue. I ended up having to pay DMV late fees because I got that parcel late. So when I got a call to pay my mailbox the late fees be dropped he refused. So I asked for the number to corporate. He gave me a fax number I immediately called back and was told he was on the line calling corporate then and had called Ronda. He made it seem like he was good friends with her, so when he gave me her number. I wondered if I file complaint with her will it really be filed? So I've chosen to email it and contact someone else. Store 0430 Owner Name- Tom

So on April 20th 2017 I went into UPS Store on Mount Zion Boulevard Morrow Georgia to house some forms notarized for insurance company I was not aware that there is a maximum charge in the state of Georgia for notary which is $2 I asked the gentleman what it would be he said $5 he said you have 4 pages so that'll be $20 period I got a receipt stuck in my pocket when I got home I told her friend what it cost to have the form notarized he said why they're much they can only charge $2 a page so I called UPS corporate for the UPS Stores this morning I get a phone call from a female I'm guessing with that particular store she said we charge $2 a page and we also charge $2 for your ID verification when I called the state of Georgia they said that's the purpose of notarizing and part of the notary is that they ask for your ID and they are not allowed to charge extra for that so it's only $2 so I was charged $20 for notarizing 4 pages and it should have been $8 this store is obviously doing this continuously and it is against the law and I do have the receipt when I called Clayton County which the state told me I needed to do clerk of superior court they said they only issued the notary they do not control the prices I told the lady the state plainly and clearly controls the prices in the state told me is up to you guys to prosecute but once again she didn't care

ups wont help me find my lost package, they keep telling me to submit a lost package investigation request through their website.
It is impossible to submit the request through their website because it requires to populate the field of information that i dont have otherwise all attempts to submit the investigation requests always comes back with a failed error messages.
I dopped off the package to be returned to the merchant on April 13, when I verified the tracking number status of my package, there was no movement from the date i dropped it off.
When I sent the email to their customer service i was told that they dont have a record in their system that the package was dropped off at their ups store.

How do I file a complaint against a store and it's employees? I am absolutely sick and tired of the poor customer service I have been experiencing at Store #1089. When the manager is working by himself, I have no issues and he is very attentive. However, his employees are rude and unprofessional. Today was really the final straw. I sent a direct email to the store requesting them to print out 3 copies for me. I received an email back inquiring how I wanted it printed and what type of paper. I responded within 3 minutes of receiving the inquiry. In my email, I included my contact number for questions but I also was VERY specific that I needed them by 1:30PM. I actually got to the store after 2PM. Leonardo, asked how he could help, I told him I was there to pick-up my printouts. He looked didn't see them, checked with his co-worker, was told where he could find any printouts, was told they didn't have an order for me. Leonardo said I don't see it, to me and then walked away. No, explanation, no apologies for the inconvenience, just dismissed me. The co-worker comes out and says are you sure you sent it to this store. I said I did. He asked if I sent them an email or did I do the print online option. I told him I sent a direct email. At this point, he is getting loud and speaking to me as if I am not a customer. He then goes into the back to speak with the manager, who I was told was on the phone with customer service. The co-worker comes back and says the manager is still on the phone but the manager is going to look into it. At that point, I am already running late for my meeting, so I get on the computer to print out what I sent. As I am going through my email, your employee walks up behind me, didn't announce himself, leans over into MY email and says, "You sent this to us with no attachment." I point to the original email sent at 11:47AM and advise him as you can see there is an attachment on this email and if what you are saying is true WHY would he send me an email asking for specifics." At that point he kept saying you JUST sent it to us. I have a screenshot. The time is clearly stated on the emails. The young man I am referring to is consistently condescending and rude. Instead of looking for a solution, he was argumentative and confrontational. Honestly, if I had more time to deal with the situation, I would have called from the store. I have lived in this area for over 10 years. I have been using the UPS Store for the last five years. I can honestly say, I have NEVER experienced customer service this poor in a very long time.

I ordered a set of wheels. All of them reached joplin missouri. The ups driver tried delivering them and marked the 2 boxes bundled together the next day the driver delivered 2 of the 4 but it was different boxes. He proceeds to call other drivers he knew and they didn't have my wheels so we figured the next day they'd arrive now its the 14th of april when they were supposed to be delivered on the 11th and your customer service acts like its my fault or late model restorations fault. I'm not very happy with ups and told the lady as much that ups lost my wheels somewhere in your warehouse! My car is in the paint booth as we speak i'm getting ready for a car cruise and don't have the time to deal with this much less your employees attitude.

Wanted to send a box 12" x 9"x 5" deep, (presented to counter person unopened). I was asked to describe the contents. I said, "...it's just some candy and stuff for my grandchildren." The person (who claimed to be the manager), insisted that I be very specific, because UPS has corporate rules. I made a mistake and said, "Look for yourself." She replied that I was required to explicitly describe each article. I told her it was a "stupid rule" and stated it was candy and plastic raincoats from Wal Mart. She "Threw a hissy- fit and said she was not going to serve me because she didn't like my attitude. I said "can I speak to a manager?" She informed me she was the manager! Fortunately, a reasonable person came out of the back room and said she would complete the transaction for me. I have no idea what happened to my package after that, but I know customer service died in Harleysville that day.

I was making an attempt to send a care package to my loved one deployed on 4/1/17. I was not informed by UPS employee that they do not ship to APO addresses and you in fact ship through USPS. I discovered I was overcharged and the employee did not even complete the address causing a delay in delivery of my package. I called & this same guy says "yes ma'am I should have told you." Rushing me off the phone as he did the day I went in to ship my item. That's why he did not inform me of such a fact. This is unacceptable and I feel that your company should not upcharge on Care packages for our Veterans. Employees should state that they do not deliver to APO instead of being greedy getting business. Horrible service at UPS store #2069 Arlington, TX [protected]-2829. Did I mention my package is still floating? I'm not angry but highly disappointed.