Menu
For Business Write a review File a complaint
CB Online Shopping TomTop Group Order paid and not received
TomTop Group

TomTop Group review: Order paid and not received 7

J
Author of the review
4:14 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I ordered the jjrc h37 6-axis gyro quadcopter on november 25th, 2016 and still have not received the product or any order status. I paid through paypal so I no there was no issue with payment. It is now january 8, 2017 and no support for this company unless you want to make a overseas call - no u. S. Support. I think facebook should ban their advertisements. They are not reliable. I should have my order by now.

7 comments
Add a comment
S
S
Steven Andrew Kimpton
US
Send a message
Jan 09, 2017 7:53 am EST

Completely agree with you. I ordered the same product on the 29/11/2016 and it's still not here. I've sent a message to customer services, and now waiting for an answer. If they haven't got back to me by Friday. I will be contacting my solicitors, and Facebook (as this is where I saw the advertisement). I'm already booked to go to China in a month, so I might be paying them a visit in there offices

I
I
Ian Champion
US
Send a message
Feb 02, 2017 7:14 pm EST

Not a user-friendly form, it kept losing llm y text each im I tired to answer their question about 'Categories'.
Sent n email to support@tomtop.com - no reply. Tried their online Chat - no response

P
P
Papaceco da costa
GB
Send a message
Feb 16, 2017 4:36 am EST

Order paid and not received FAN17A11O4844-V0ESN3 Shipping address United Kingdom LONDON 14 tomlinson court Huntingdon PE29 1GH
Description Unit price Qty Amount
Vernee Apollo Lite 4G 5.5" Smartphone Deca Kern FHD Android 6.0 4GB RAM + 32GB ROM
Item Number P1477S-EU £147.64 GBP 1 £147.64 GBP
Subtotal £147.64 GBP
Postage and packaging £5.77 GBP
Total £153.41 GBP
Payment £153.41 GBP
Charge will appear on your credit card statement as 'PAYPAL *TOMTOPTECHN'
Payment sent to wholesale@tomtop.com

Invoice ID: FAN17A11O4844-V0ESN3

Issues with this transaction?
You have 180 days from the date of the transaction to open a dispute in the Resolution Centre.

Questions? Go to the Help Centre at www.paypal.com/uk/help

Get verified – Pay from your bank account and you're 100% protected against unauthorised payments sent from your PayPal account. Log in and click Get Verified below your name.

Please do not reply to this email. This mailbox is not monitored and you will not receive a response. For help, log in to your PayPal account and click Help on any PayPal page.

You can receive plain text emails instead of HTML emails. To change your Notification preferences, log in to your account, go to your Profile and click My account settings.

Copyright © [protected] PayPal. All rights reserved.

PayPal (Europe) S.à r.l. et Cie, S.C.A.
Société en Commandite par Actions
Registered Office: 22-24 Boulevard Royal, L-2449, Luxembourg
RCS Luxembourg B 118 349

PayPal Email ID PP120 - 2536adf252e5f

C
C
Crimlisk
GB
Send a message
Mar 03, 2017 1:07 pm EST

Order No BN17A31H1913-6NT2B3 paid for by PayPal but not yet received!

M
M
mandisa m
ZA
Send a message
Feb 27, 2018 1:36 am EST

ordered make up brushes on the 12th of February. i was told the order would take 10 business days to be delivered. If i do'nt get order, id like to get my money back please!
my order number is AN18B12M1347-V8TTXT

S
S
Samarawaan
US
Send a message
Jul 18, 2018 5:55 am EDT

I've got my package today it was RC Drone.I straight give it to my nephew but when he started it one of the Fan was't working.Now this is called business they should check the item first if it is working then send it.Now i've asked for a refund let's see what happened now

R
R
rajprith
IN
Send a message
Nov 23, 2018 5:36 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I have not received the order till now so please check the order are else please return the payment
the order id - AN18J20J5127-CAPCVA and reply me through mail-kraj220171@gmail.com.
Qi Fast Charge Wireless Charger
SKU: PA4050
thank you!

  1. TomTop Group Contacts

  2. TomTop Group phone numbers
    +1 (415) 800-3710
    +1 (415) 800-3710
    Click up if you have successfully reached TomTop Group by calling +1 (415) 800-3710 phone number 0 0 users reported that they have successfully reached TomTop Group by calling +1 (415) 800-3710 phone number Click down if you have unsuccessfully reached TomTop Group by calling +1 (415) 800-3710 phone number 0 0 users reported that they have UNsuccessfully reached TomTop Group by calling +1 (415) 800-3710 phone number
    +86 755 8459 6009
    +86 755 8459 6009
    Click up if you have successfully reached TomTop Group by calling +86 755 8459 6009 phone number 0 0 users reported that they have successfully reached TomTop Group by calling +86 755 8459 6009 phone number Click down if you have unsuccessfully reached TomTop Group by calling +86 755 8459 6009 phone number 0 0 users reported that they have UNsuccessfully reached TomTop Group by calling +86 755 8459 6009 phone number
  3. TomTop Group emails
  4. TomTop Group address
    14273 Don Julian Rd, City of Industry, California, 91746-3037, United States
  5. TomTop Group social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 18, 2024
  7. View all TomTop Group contacts