TracFone Wireless
Reviews and Complaints

TracFone is the only cell phone company I have ever been with, around 15 years. I have 3 phones. On the 20th of may I called TracFone to deactivate one of my phones and have the data 2.93 GB, 4473 minutes and 4455 text transferred from phone number ending in 1994 to my main phone ending in 9645 which I bought a one year unlimited talk, text, and 12gb data on [protected] Transaction ID [protected] and I already had 7.22 gb data, 5863 minutes, 3561 text on that phone so then my account app showed the current plan was the unlimited plan and when Expired the other plan which was the data text and minutes would start back. On the 20th of may when I call TracFone to have the phone deactivated and data text and minutes transferred I asked the lady to be sure my 9645 number would not change and she said it would not. But when she made the transfer it changed my 9645 number to a number ending in 0608, and she could not change it back, so I had to talk to someone else and He did get my number back , but when he did I lost all text, minutes and data. I have been on the phone with TracFone several times and hours and no one can help me.

I shopped at a Family Dollar store in Brentwood and purchased a tracfone. I tried to return the tracfone however Family Dollar refuses to accept the return because they say it has been over 30 days, however it is not stated on the receipt or anywhere in the store any time limits. The tracfone is in its original packaging and I have the receipt. I would like to return the tracfone and be reimbursed.

I'm complaining about their return policy at Family Dollar Store in Brentwood, New York. I purchased a tracfone in February 2022 and in May 2022 I intended to return the tracfone in its original package and the package was never opened.

They state their return policy is 30 days however no where is a return policy stated anywhere in their store or on the sales receipt.

WE tried to open an account with TRACFONE for 2 phones. We submitted our order for two phones. Upon receipt we tried to work with TRACFONE representatives for over 5 days to get both phones activated. After multiple calls with multiple representatives, dropped phone calls. they were they were unable to activate the phones. We finally cancelled the account. We then tried to activate an account with another carrier. When we tried to activate our phones we found that TRACFONE refused to unlock them saying that their requirement was the phones had to be activated for 60 days in order to release them to the new company. After explaining what we had been through and that they were the ones who couldn't activate the phones, they said we could pay $300/phone to get the phones released - tis even though our program was to charge $25/per phone and have the first 6 months free. We offered to pay the monthly cost [$50] for 2 months even though it was their fault for not getting the phones activated. They just said what their policy was. We asked to speak with a supervisor on two occasions and both times

the phone just kept ringing with no pickup. We believe that there is something very wrong here and that we are trying to work a reasonable resolution, with no bending on their side.

I had a Tracfone that went defective under the 1 yr. warranty. I played with customer service til I could scream. Two months later, After hours of calls & recalls because they hung up & disconnected while transferring call to supervisors, two service ticket numbers as they messed up & closed out the first, Call backs that Never Happened, hours of online chats that did nothing, Unexplained 3 to 5 day holds for authorizations that never went through, Supervisors that had to connect me with other supervisors at corporate but they couldn't handle the problem, Only to start the same phone call the next day all over again & start working up the same endless chain of command only to get the same result, --- No Replacement phone ! I can acct. on at minimum 22 hours in phone & chat conversations with Tracfone customer service & it's supervisor staff to no end. Now the phone number with both time & minutes remaining have both been discontinued with Tracfone. The phone is gone. The money for service & item are both gone. No refunds. No answers from Tracfone. They see nothing in their computers that even shows there was such an acct. or phone number ever existed. No apologies ! No caring What-So-Ever ! That is the "Customer Service" experience with TRACFONE.

When i added my credit card to the account for monthly billing I only gave them access to bill monthly charges. When i processed the first payment they processed not only my monthly charge they charged my card 4 extra charges and they stated enrollment and i never enrolled in any thing and i had 4 charges for enrollment. I waited 1 hour to talk to someone and they told me they did not know what the charges were and to file a dispute with my credit card company. My credit card company got my money back and sent me a new card and when i used my new card to pay my monthly bill they rebilled my on the 4 charges my credit card just disputed. So i had to dispute the charges again and close my card again.

Finally just went to Verizon and wanted to move my account. But wow they had a hold on my cell phone and would not let me change vendors. and wanted to charge me to release the device from Tracfone. It took me 2 days of calling and i finally got a hold of a person from corporate and they released it in less the five minutes.

I do not like the way they do business and they should investigate the company for billing practices.

I entere number in contacts for AQTS Health Services [protected] and when I try to call I get Straight Talk Customer Service. Same with keypad. What is going on, Since you do not have chat nor email I will try phone. Today to no avail.

Donald R. Ade

13503 Flying W Trail

Helotes, TX 78023

Cell Tracfone [protected]

My father discovered that his new tracfone wasn’t working on Friday. On Saturday my mothers went online to check his balance and it was zero for minutes, data, and texts but had 284 service days left. He transferred his minutes, texts, and data to his new phone on April 8th and everything was there at that time. Checking his phone logs he had only made/received 2 calls from the 8th through the 25th. When calling tracfone they said that he would need to purchase minutes for the phone to work, we said that was unacceptable since the previous balance was 3500 minutes 2000 texts and 2gb data. They transferred to a supervisor, got disconnected, went through it all again, transferred again. Was told to call back after 10pm since system was down. After 10pm was disconnected transferred and disconnected 2 more times then went to bed. This was several hours of time wasted and it’s still not resolved. How is it possible that they can’t look up records of the minutes that were transferred and when they disappeared. This is beyond frustrating my parents have both had tracfones for at least 15 years. Now we’re going to have to find another prepaid service for them. They rarely use their phones (which is why they have so many minutes left) but they need to have one for emergencies.

I have called five times and spent hours on the phone talking with people at tracfone . With no results... Is there anyone there that knowes what they are doing ?

I just want to be able to log onto my account with my computer. My email address is [protected]@yahoo.com

There have been two ticket numbers created due to this problem. [protected] and [protected]

Nothing has been done to fix the problem

tracfone deactivated my account on April 24, 2 days before the airtime had expired. I had to buy more airtime to reactivate. The money was taken from my bank account, but the phone was not reactived! After several long and and frustrating phone calls, they refused to reactivate unless I paid a gain. I had purchased 3 months of airtime for $49.70. I refused to pay again so removed my account from their website Each representative told me a different type of solution, none of which worked, nor would they refer me to anyone else.

My husband and I tried over 4 different days within the last month to activate the replacement phone sent by TracFone. We spoke with at least 4 different representatives at a call center and were never able to resolve the problem. We've given up and are very dissapointed.

Threre are a couple of area towers that have depriortized tracfone users in my area, boerne and fredericksburg texas. My phone is compatable and works most places with at t towers. Other at t tower users not with tracfone work in these areas at t tells me they do not have a legal department. Tracfone refuses to connect me to theirs. If I were to have an emergency in either of these tower areas, I would be left to die telling me my phone is "incompatable" and it would be saying "no signal"!

I’ve spent over two months trying to get my old number transferred to the new phone tracphone sent me and I’m still trying. I’ve had two sim cards sent to not counting the one that came with the new phone and it still doesn’t work. I’ve been on the phone over the last two months for over five hours trying to get this corrected to no avail. They forced me to buy an unlimited plan because that was why my new phone wasn’t working (according to their website help) and it still isn’t working. And now it looks like I’m out the $201.39 that I spent on that plan that I can’t use because the phone doesn’t work. This is beyond unacceptable. Once the minutes run out on this “new” phone I’m throwing it in the garbage and getting a regular phone from an actual provider. Maybe their help desk will at least speak English as their first language instead of talking to Pakistan or wherever they get these people from. I’ve had some that I couldn’t understand and have been hung up on numerous times after being on hold for extended lengths of time. If your phone works it’s a great service but if it doesn’t as this new one doesn’t then you’re screwed. Funny thing, they couldn’t get the new SIM cards to work in the upgraded phone but when I transferred the sim from the other phone that I bought to be able to still have a phone, the new upgraded phone works fine. But I don’t have the year of unlimited text and talk that they forced me to buy. They wanted to transfer the new unlimited plan to the number that I bought to have a phone but I would have lost the service plan that I was already using. So either way I’m out money for a forced upgrade that was supposed to be free. I’m going to talk to my bank about getting that unlimited charge returned but it’s been two months so I doubt that is going to work. I’m more than mad at all this. I have better things to do than sit on the phone for hours at a time and getting nothing accomplished. Do not use the online help that’s how I ended up with the unlimited plan that doesn’t work and probably never will. It’s not like I’m not computer savvy as I have a computer science degree so I know this shouldn’t be as hard as they’re making out to be.

This company is a joke. Their are people out there that can't remember their piin number so there should be a way other than a piin number. I want to cancel the phone number and start all over but without the PIIN number they can't do it. This should be SIMPLE like it says, but a big run around and their should be customer services in the united states to help. Really upset and I"m going to report this company to the FCC.

I had a working phone that was losing its battery charging ability and apps so I chatted with Tracfon to see if I could get it replaced. They replaced it and it wasn't working like I wanted so I bought a new one like the one I had. I tried to activate it and they told me I needed a new SIM card which they sold me and it still does not work. I've spent over $80.00 on a new phone and phone cards to call them and get it activated and they used up all this minutes and said the numbers do not match. I was looking at the number the phone provided and they claim it does not match. I have spent over 4 hours on the phone with them and they refuse to help fix a problem they created.

Ordered a new phone 3/13/22. Paid for expedited shipping and was told it would arrive that week. It never did. Numerous calls to be disconnected, or no call backs etc., was told they would escalate it. Today called again and basically told them we are done! Need a refund of shipping! I also feel they owe for 4 months of service til renewal date in July as they have not fulfilled their promises.

I just spent over two hours in 5 phone calls trying to resolve my current issue.

I made an order on the Tracfone site for a phone and a year service plan on the 24th of March today is the 8th of April. I have not received the phone, an email about a delayed order, nothing.

The website when I've tried to track the order states to contact customer service because the tracking is down.

After the 5 attempts trying to communicate with the CUSTOMER NO SERVICE yesterday and today I'm making a charge back on my credit card and I wish I wouldn't have purchased service with Tracfone for the phone I currently have.

Terrible company, terrible service.

The tracking number I was given they state is not valid. After three days I plugged in my tracking number into the website and it it stated that it was being processed, so I believe that it's a valid number.

My bank statement shows the amount my credit card was charged very plainly despite them telling me that no charge was ever made to my credit card.

Don't make the same mistake as I have made. Steer as far clear as you can of Tracfone.

They take your money and forget that you even ordered the phone. I thought Tracfone was a reputable company. Obviously not.

When I talk to Indians on the phone I usually hang up knowing that it's a scam. I've been talking with Tracfone Indians all day today and they are just as bad. I cannot believe Tracfone has become a scam. They've taken my money and provided me nothing. Crazy!

I had ttracfone setup a refill system for trhe $19.99 plan as shown to be for 90 days of service. But what I got was 2 ot that plan initially and then a 3rd refill a month later for a total of 90 days and giving me just 30 days each time bought for just 30 days service on each of the plan buys. It should have renewewd just once after 90 days of servise. In effect I was triple charged for the 90 days. s ewrvice. I asked for a refund on 2 of the buys but was allowed refund on only 1 of the 3 buys. J. P.

I have been a Tracfone user for years, and starting with my first one I had a plan for double the minutes, along with the second one also. I was told by Tracfone I had to replace my second phone to a new one, but with this I could mot get a flip and instead they gave me a smart phone, and at the time I said everything will stay the same and of coarse the tech. said yes. Well guess what it did not. My wife spent all but 3 hours on the phone with you people, and as of yesterday at 4;30 P.M., we were told by a supervisor, they would redeem the problem, that did not happen, they also said, they would call back by 5:00 P.M., that did not happen, now it is :47 the next day, and still no call back. The plan for double minutes made your plan worth while. I need help and do not want to spend a day on the phone, that is why the message, please help. My cell # [protected] and home phone is [protected]. Thank You

Reference number [protected], complaint start 3/24/2022. several hours everyday six days, except two, when they were supposed to fix the thing, then call back from them and everything still the same, finally fixed lost data, text, talk, and service days. Now phone says not registered on network. Can not get anyone to fix it, can't get past the first level to a higher person to get it fixed, keep getting disconnected and losing connection on their end. decided to go here!