Truist Bank (formerly BB&T Bank) review: Unauthorized debit card charges (scammed)

In March 2023 while on vacation my husband's debit card was scammed. He handed his card to an official looking individual (uniformed and name tag). It was for a service and was a small nominal fee (individual told my husband he had no cash so he must use a card to pay). The individual took the debit card swiped it and told my husband it didn't work. He then asked for another card (this card was a credit card). About 10 mins later my husband overheard another couple on our tour discussing being scammed. He looked and his debit card did work and had been charged about 400 times the nominal fee which was told to him. He immediately called the Bank to stop the transaction and report the fraud. They told him the card was blocked and the transaction had to go thru and then they would fix it. This is mid-August 2023 and he is now being told because it was a debit card and he handed it to the individual we will not get our money back. My husband has banked with SunTrust/Truist for over 40 years and this is how he is treated? This is horrible treatment. We have additional info and supporting documentation if needed.