Uber Eats review: Food delivery

Used Uber Eats for more than a couple of years. Was even subscribed at moments in time. I placed an order and had the wrong order sent to my address. You would think this would be a simple request to resolve.. They make you do everything through the app, so I kindly reported the issue on there. They have you upload a picture to prove the request is legitimate which I did. They asked how I wanted my money back, I said credit is fine.

This is when I ran into multiple issues:

1. The refund did not match the price I was charged. Made this crystal clear on the chat system but they would not provide a phone number to call or resolution.

2. The first 2 chat attempts they closed the chat window on me unresolved, highly disrespectful, especially since this is a reasonable complaint. On 3rd attempt they blocked access to reporting the issue with no means to communicate the issue further. (1st Barrier)

3. Went online and found a call-in number, funny enough the chat team lied to me and said there was no direct call-in number. The lady on the phone said she could not help, and a specialist would be in touch via email. (2nd Barrier)

4. Email came in and basically said nothing we can do, no need to respond back. (3rd Barrier)

5. I'm pissed with the lack of support. So, I called back to ask for a manager, and they could not provide resolution or a way to speak with a manager, how convenient of them to be full of excuses. They said a manager would reach out in 48 hours. No call back. They made me call back again and request another manager. (4th Barrier)

6. All of a sudden, the delivery prices to place new orders goes from $3.99 to $19.99. - The manager said the stores said the delivery fee, if that was the case why would multiple stores increase their price at once? Could this also be retaliation from Uber Eats? (5th Barrier)

7. Manager finally calls me. At this point I no longer want to do business, so I said remove my uber cash and refund the order on my card. She removes the uber cash and says 3-5 business days my money will be refunded. (Thought this was the last time I would have a problem good thing I checked to see if they actually refunded my money.

8. 3-5 business days, no refund and no credit because they of course took that immediately. I call in again, and it's just constant neglect, confusion and excuses on their part. The lady even goes to mute me at one point because she doesn't want to listen to me. Terrible, terrible, terrible customer support. I work with a lot of companies and vendors; this one is by far the worst experience.

All in all, 3 weeks, 3 chats and 6 calls later I still have had no resolution. They simply lie over and over again, even though the issue is clearly outlined. Luckily for me I have a good relationship with my credit card company, and they will be dealing with these crooks.