Uber Eats
Reviews and Complaints

Good afternoon, all.

I made an order on your UberEats today for Burger King at the Tygervalley shopping centre in cape town. The order was done just after 12:30pm and paid for by card. The total amount of the order came to 104.50 if I am not mistaken. The order was never delivered to my work address as per the request.

I got a receipt email to state that the order was delivered and to my shock the email had an address that i didnt put there for delivery. I would like to find out how is possible that the driver would leave the order with someone who does not have the 4-digit pin that you guys send after the order has been made and can I get a refund for the order that i never received.

Looking forward to your reponse.

I have ordered food from Uber eat on 1 aprils 2022 they have charged me £36.16 for it using PayPal method with I have proof for. Then all of the sudden they have charged me again on 16.08.2023 at 9:30 am for this order using my Apple Pay method charge me £36 this time They have refused to pay this back to me and I can’t resolve this please help. I have spoken to Uber and they are saying they did not charge me on the 1 April’s that they did all most year later! I have proof that they did charge me!

Uber Eats has not provided me any type of refund for two previous orders I have made. The first order had an ingredient that I could not eat and this was not disclosed in the restaurant’s menu details. The second order was completely messed up. Incorrect items, missing items etc. I have gone back and forth with Uber eats and they just provide the same 5 senseless responses and refuse to give me a refund. When I called they literally said the “system” will not allow a refund. Their customer service is horrible and the workers lie.

The site does not mention tipping when finalizing your order. I give cash to the driver and then all the sudden I receive a charge on my card for another tip. The site shows that you can edit the amount but the system shuts down and they ask you to try back later but after an hour the charges are finalized. There is no way of contacting the company directly to dispute. I have canceled my credit card and disputed the charges with them however this company should be shut down.

UberEat Customer "service" is farce. I'm travelling, I order food that never shows up; they are charging me for the food I never received. They claim the food was 'left' somewhere 'Safe'. I walked all around the entry way to the building, no food. When I contact their online support, they cut and paste a legal sentence; basically, equivalent of 'Oh well' and 'too bad'! How far down the block do I need to walk to find their 'safe' place that they claim they've left the food? What is their definition of a safe place anyways. Police station? Fire Department? Simply under a streetlight?

Ordered food, uber eats said est. driver would deliver was 6:30pm. I sat at the delivery location (which was very specific as I am disabled and require a specific location) at 6:25p and left at 6:40pm. At ~6:35pm my deliver was marked as "complete". I had not given the driver the code as the driver had not turned up. I rang the driver and he said he wasn't a delivery driver, so I took up it with support at 6:36pm. They asked me for more details and so I provided them at 6:46pm. They got back to me at 7:47pm saying the following:

"We reviewed your order again and can confirm that it isn’t eligible for a refund.

The delivery partner followed our policy and waited the required amount of time at the delivery address before marking the order as completed."

I messaged them back at 7:57pm stating that the driver never turned up.

At 10:08pm they replied, saying "However, as explained before, we can’t issue a refund beacuse the delivery partner tried to contact you and waited the required amount of time before completing the order in the app."

The driver did not try to contact me, and clearly the "waited the required amount of time" was them just eating our food, which is an issue that has happened twice before with this company.

At 6:30 pm on 8/20/23, I ordered food from Little Caesars at the Medford acre location in Medford, OR.

The Uber Eats app took my credit card information, but never sent any kind of a confirmation, and I when I looked back at the order the delivery address was listed as the Medford acre location.

I felt something was wrong and drove to the store, to find that someone had picked up my order minutes before I arrived. The order was listed as Chris V. and when we attempted to contact the driver, Alicia, by phone and text, my number was blocked.

Placed an order on 8/17 at 5:38pm, and when the order arrived, we were missing a cheesecake. I contacted UE and the stated they would get back to me as soon as they can. When they messaged me, they stated that my order is not eligible for a refund. I replied back multiple times asking why, and I got the same message back saying the same thing. I called the next morning and was told that I won't receive any more refunds ever, as I have had too many already. First of all, I have not asked for one in a very long time, and secondly, how is it my fault that restaurants are constantly messing orders up! Why is the customer penalized for missing or wrong orders? The restaurants should be taken off their app or make them responsible every time they mess up. UE and these restaurants are making money off of us customers by not giving refunds when they should be, especially for missing and wrong items! I will not be using UE again! Worst customer service ever.

We ordered Pizzas from the Uber app from Merriwa Pizza. The pizzas were delivered by Maher upside down. All toppings were off the pizza and folded as per pictures attached. We went directly to Merriwa pizza shop who said we were to put in a complaint with Uber.

From Merriwa pizza receipt attached

8 August 2023 18:50

Cost was $91.89

We would like a refund please

On June 28th I placed an order on Uber eats for chipotle. The driver arrived and handed me the bag and I gave him the 4digit code to show delivery was made. When I get into my house, I realize that the bag is not my order. It has someone else’s name on the receipt. I am mediately reach out to the driver via the option on the app. He does not respond or answer. I do this four times. Then reach out to Customer Service where I am informed that my account has had a restriction placed on it, and that it is impossible for them to issue any type of a credit or refund. I make it very clear that an aesthetic has been made. So I asked to speak to a manager or a supervisor in charge. They tell me that someone will call me back. That was on June 28th. I submitted through the app photos of the receipt and the food. I haven’t heard anything back from that Avenue of communication either. I have had a few issues with previous orders like the food was prepared wrong or it was delivered grossly late or the product was damaged. I’ve only reported maybe 3 orders since 2018 and I’ve spent thousands with Uber and Uber eats. I’m appalled that they world treat me as such and not return my call or email as they promised they would. I’m still yet to hear any thing back or receive a refund or even an apology. This is not a good business practice in my opinion. I’m hoping that this website might be able to produce some kind of response from Uber eats and a resolution works be amazing. Thanks so much in advance for reading this and I look forward to hearing back from someone about this issue.

Hello,

I am very bored with your tactics and your failures!

Today, for not the first time, I had a food order cancelled when I was literally standing for the duration of the delivery time at the exact location (highlighted clearly on the map). However, after the driver arrived, no sooner had he arrived but took off again in a completely opposite direction. He then persisted with his driving around in all sorts of direction (all the while I was messaging him stating that I was waiting where the order was due to be delivered) until finally - while he was on the move - he took it upon himself to cancel the order.

At no point did this driver actuaIIy arrive at the correct location.

Therefore I AM NOT PAYING FOR THIS ORDER as there was no fauIt of mine and I wish for this charge to be taken off my account immediately as I need to use Uber Eats again in the coming wees due to the fact I am playing the lead role in the Cats musical in Taipei at present and have no other means of getting food to my place of work.

I also add, that there were approximately 20 other orders that were successfully delivered to the National Theatre in Taipei today by the rest of the cast so for my driver to appear to be the only one who couldn't seem to find it is really unacceptable.

In honesty, not only was it appalling that the order was cancelled but I had no food to get me through the second show of the day!

This is a response I gave to uber Eats support when they denied my refund it says mostly everything.

I will be escalating this. You refuse to give me a refund even though the management at info. Removed) said I should get one. Your company has been very unprofessional the four days I have been dealing with this situation. I also filed a dispute with my bank. That’s another story. I will most definitely file a complaint with the BBB as well and submit negative reviews across social media about your unethical practices. I’ve had three horrible orders over a week in half most recently today. I want my accounts deleted as I will never use your services again. You also give promos and make up the difference in delivery and other fees how unethical is this. You can’t keep track of how many refunds someone gets that shouldn’t have anything to do with it. I will also share my experience in more detail with the merchant on how you treated a customer. Needless, to say Uber is the worst and you are making a lot of money on your overpriced services. As I said I will escalate and pursue this until I get the resolution I deserve. You also were supposed to respond to me on multiple occasions and didn’t. Reputation is everything and you can be surprised what one negative review can do. Delete my accounts (info. Removed). It’s interesting that the order in question disappeared from my account. Sounds suspect yet again. Another thing you have no right to store credit card information without the consent of the customer but yet you do. It’s amazing you have all these supposed departments and not one followed through on my complaint for a refund. I hope you don’t instruct your employees to fabricate the truth. I’m just throughly disgusted with the actions and employees of your company. —End—

Also, the number listed for the corporate office is actually the customer service line. Why are they preventing anyone for contacting corporate?

On 22 June 2023 my daughter placed an order from McDonalds to be delivered to C Cell Call Centre in Florence Nzama Street in Durban City Centre. The delivery guy was not allowed to the building. Such was not reported to my daughter and the person who was supposed to receive didnt receive it either.. Thr order was made through this cell phone number [protected].

Hello,

Yesterday I had a delivery by Uber Eats from China Palace for $83.40 at 2:11 p.m. One hour later there was an additional charge sent to me for $14.74 at 3:11 p.m.

I did a chat this morning with your employee, Sid said he could not find my order and kept me on "hold" 3 times for this useless response.

I then called your [protected] number to speak to a human which was also a waste of time being on "hold" 6 times. Your employee Candy who stated she was a "Manager" was absolutely worthless explaining to me that the $14.74 charge was for a "tip". I advised Candy I did not give a tip of $14.74 and should never have been added without my permission.

In total, I just wasted 45 minutes with no resolve until I asked Candy for a Supervisor, which again was placed on hold for the 7th time only for Candy to get on the phone to advise me I had a credit to my account for $14.74, I was furious that Candy did not respond this simple response when I first called.

I strongly suggest you advise your President to hire employees with at least 1/2 a brain and take care of the customer as they wish to be taken care of themselves. Your "chat" person and "phone" person were totally ignorant not handling my inquire as simply as it should have been handled with a credit of $14.74. Please confirm my credit has been taken care of immediately, thank you.

Isabelle Krasney

I gotta say, Uber Eats is a total disaster. I mean, seriously, I've never seen such terrible customer service in my whole life. They charged me a whopping $17.13 just for canceling an order, and then on top of that, they charged me over $23 for the whole thing! When I tried to get some help from customer service, they told me that the order had already been started by the merchant, so I was still on the hook for the full amount. What a bunch of bull! I mean, come on, can't they see that this is a total ripoff?

And don't even get me started on trying to contact them. There's no phone number to call, and when I tried to get in touch with them through the app, I got absolutely no response. It's like they don't even care about their customers! I mean, seriously, why would anyone want to use this app when they treat their customers like garbage?

Honestly, I hope that people read the reviews before they download this app, because it's a total disaster. They charge outrageous prices for canceling orders, and their customer service is nonexistent. I'm not letting this go, either - I'm going to dispute the charge with my bank and make sure that I get my money back. And I really hope that Uber Eats goes out of business, because they deserve it. They care more about the merchants than they do about their customers, and that's just not right.

So yeah, if you're thinking about using Uber Eats, don't bother. It's a total waste of time and money. Stick with a company that actually cares about its customers, because Uber Eats definitely doesn't. All bad things to them!

I recently had a terrible experience with Uber Eats on 5/30/23. My bill was over $120 and I ordered from a local restaurant. Unfortunately, the driver assigned to my order sat outside the restaurant for 10-15 minutes before cancelling. I was then assigned a new driver who only delivered lemonade. When I asked him what happened, he said the restaurant told him that a different Uber driver picked up the food. I called the restaurant and they confirmed his story. Nobody could or wanted to help refund or remedy the situation. So, I paid for the dinner AGAIN and called Uber Eats customer service.

I was told that I would be contacted directly by a representative in 24/48 hours and a refund would occur to the original payment method on file. However, I have yet to receive a call back or see a refund. On 6/12/23, I called Uber customer service to follow up. They told me that they see I spoke to someone but that someone only mentioned giving us a call back, NOT issuing a refund. Because this is over 8 hours old, THEY WILL NOT REFUND THE MONEY.

I asked to speak to a supervisor, but was told there were none and I'd have to be called back. When I asked again, I was told that "I can file a complaint against the driver through a different department". However, the issue isn't with the driver, it's with Uber. It's their employee that stole my food, it's their customer service team who incorrectly told me one thing while documenting something entirely different. It's their department who is JUSTIFYING a driver STEALING $120+ of food from a customer and NOT FIXING THE PROBLEM.

I am extremely disappointed with Uber Eats and their lack of customer service. They claim they'll call me today and that I'll speak to someone who has their head pulled from their $#*!. However, they also claim that I will NOT receive a refund. This is unacceptable and I will not be using Uber Eats again.

I recently tried out Uber Eats to order some Italian food. Unfortunately, when the pizza arrived, I found that I couldn't eat it and almost got sick. I immediately called the restaurant to explain the issue, and they were very understanding and offered me a full refund. They also said that they would notify Uber Eats to ensure that I was reimbursed.

However, when I checked my bank account a few weeks later, I was disappointed to find that the refund had not been processed. I reached out to the restaurant again, and they called me to say that they had asked Uber Eats to refund me on the day of the order. I then sent a long message to Uber Eats with all the dates and detailed information, but they replied saying that no such request had been made by the restaurant. To make matters worse, they refused to refund me because it went against their policy.

I was frustrated and confused by this response, so I sent them a screenshot of an email from the restaurant owner/manager where he clearly stated that he was happy to refund me. However, Uber Eats continued to cite their policy and refused to give me my money back. I sent over fifteen messages trying to explain the situation, but they never gave me a reasonable explanation or refunded my money.

In my opinion, they stole my money. When I searched for Uber Eats reviews online, I found that many other people had similar experiences. Their customer service is terrible, and their advisors seem to be uneducated and unhelpful. They take people's money and refuse to refund them, even when the driver doesn't show up or claims that the customer never opened the door.

I even found comments from Uber Eats drivers bragging about how they keep the food for themselves, especially on nice sunny days from good restaurants. This behavior is unacceptable, and it's clear that Uber Eats is a disgraceful company. I would not recommend using their service, and I urge others to be cautious when ordering from them.