Ulta Beauty
Reviews and Complaints

I made a purchase on September 11 and did not receive my 50% off on my two face shadow insurance. And when I came back to Florida I noticed that I was charged the full amount and called they told me that the receipt said September 10. I called my told me and made the payment on the 11th and I called customer service multiple times they even hang up on me. They told me I was wrong on several occasions when I had proof when I was right and they thought they were doing me a favor by giving me my money back for $10 (the difference). Nothing for even my hassle and to tell a customer they are wrong is wrongly of them.

I work at the ULTA store in Benton, Ar. I was guaranteed 5 hours a week minimum for part time yet last week I got 0, this week I got 4 and I am once again not on the schedule for this coming week. I have repeatedly asked for as many hours as I can get and gotten 4 at most if any! The general manager has 600 hours to devide for the week. There are other part time employees who are getting 30 hours. There are employees who are only getting 4 hours or getting completely bumped off the schedule all together. We were also told that there would be positions available for lead cashier's. Those were apparently chosen as soon as we opened the store. I believe there is favoritism from the general manager of our store, Lizzi. Half of the beauty advisors didn't even get a chance to be lead cashier's. There are several beauty advisors who bust their butt every shift but only get 4 hours a week if that and then the ones who get 15+ are 100% lazy. Not cleaning the store or stocking shelves or doing anything to help, just meandering around till shifts over. I specifically asked Lizzi for as many hours as I could get till the end of the month. She gave me ZERO! I am not on the schedule at all after she said she would give me some! I am not the only employee who is upset by her bad managerial skills. This needs to be addressed.

I am a frequent customer of Ulta, I have spent hundreds of dollars there and have always respected the store. I made a purchase at Ulta on 9/10. I did not realize until the next morning when I looked in my bag to use my products that I had two items I had purchased missing, a mascara and a concealer. The following evening I went to Ulta with a receipt and told them I had not received all of my items, they had suggested that it had fallen out in my car which I had also thought and had already looked. The manager then claimed that she looked back on the tape and all of my items were placed in the bag and I had looked to check. Incinuating that I was trying to scam $10 of product from them. I was then told I would have to repurchase my items. It is absoutely ridiculousl that I am a loyal customer who was missing items was accused of trying to scam product out of the company and told to purchase new ones. It is also extremely poor customer service for a manager to pretend to look at a tape just to justify their reasoning because they don't want to be wrong. I will NOT be returning to this store.

Store located mesilla valley mall las Cruces New Mexico employees too busy chatting among themselves about personnel problems. Using cell phones while checking out customers. Bad mouthing your products and advising customers not too purchase. One sales lady went and got a some make up used it and put it back in the package and returned it back so someone could purchase it. So sad😩 I wonder if my make up is contaminated with a disease martha rodriguez 1221 Edgewood ave las cruces mm 88005 [protected]. I should close my account

Employee name Jason made us very uncomfortable he was shaking is head in frustration the whole time. Was forcing us to buy products even though on last visit I spend $200 dollars. He was acting like a racist person and I would like him to get fired or disciplined. I will make sure not to go to this location and I will tell my friends and family and will write a bad review for this ulta store and I will take my business to Sephora.

This ulta is at the asheboro location and I've been in here a few times and have spent a lot of my money in here. I went in here to apply and they told me to go online so I did and as I did the website wouldn't work for i. So I went back in and handed the asst. manager my resume and told her that I was experienced in makeup and would love to work here. Never heard back from her. So then I went back a few days later to buy some products and as I went to check out, Veronica assisted me at check out and I told her I had a coupon that I wanted to spend. She huffed and was very impatient with me telling me to swipe my card. Feeling super rushed I just went ahead and payed for my things. After I payed I moved over to the side of the register to look for my coupon. She then told the lady checking out behind me that she wanted to check her out at the register I was at looking for my coupon.. it was very unnecessary and the only reason why she did that was so I could leave the store. I then called back to talk to the manager about what happened and Veronica answered. I asked her if I could speak to a manager twice and both times with a nasty attitude she said this is Veronica.. not saying I'm the manager how can I help you or nothing.. she was very unprofessional for being a manager of a store. I will not ever be going back to this location.

When I was at Ulta store #427, I had found what I had needed and was at the register checking out with the Cashier, Silver. A coworker of hers, I'm not sure what her name was, came over and started a conversation with the cashier. The cashier put my receipt in my bag and said nothing, not even when I said "Thanks" to try to make a point. She was so wrapped up in their gossipy conversation to say "thank you" or "have a nice day" to me. It truly pissed me off, that sort of behavior would not be acceptable at my place of employment, which is also in retail nor should it be acceptable at Ulta. I will not be shopping at Quakertown, PA Ulta anymore, I'll shop at the one in Trexlertown, PA.

My name is Walter McDaniel. I have a daughter named Emily who just graduated cosmetology and her teachers recommended her to a new store you are opening in Pooler Ga, She went to an interview and not only did the lady (Paula) tell her she was hired but also hired two other girls that Emily recommended. (that the lady asked her for). she has been looking forward to this job and the opening of the store.. She called Monday and asked for her schedule and was told im sorry ill get it to you. Today she called back and was told that she didn't have a job because they had lost her paperwork. This has devastated my young daughter so I want to say thank you ulta for your Professional style of doing business and running your company.
Thanks again
Walter McDaniel
[protected]

Hi there,

I recently shopped at Ulta that is located at 15 Mystic view Rd, Everett, MA 02149 and I felt really uncomfortable. I've shopped at this location multiple times and have always felt unwelcome. I spend a good amount of money on different items at this place, and on July 22, 2017 I went to purchase a dry shampoo and a face mask. When I got there management and employees said hi, however, when I picked up the origins face mask I was being WATCHED like if I was going to steal this item. I felt so uncomfortable - I also bought dry shampoo. My friend that was with me mentioned that when I was walking to the register the manager kept eye balling me to see if I still had the products in my hands.

I'm never going back there again... the feeling of being seen as a criminal was sickening.

This will cause major issues - I've talked to a couple of friends and they actually had the same issue at this exact store. I've been in retail and I know loss prevention is a huge deal but there are certain ways to prevent and not be so un-professional.

Fatima

I went to Ulta on Saturday, July 15, 2017. I had sof black hair, I asked for accent highlights, and root touchup. My stylist was Stacey. I left with wet hair after waiting 20 minutes, my highlights were really not colorful at all, she only highlighted the sides and the left side was half highlighted. I have pictures but I went back to salon 2 weeks later because my Mother has been in the hospital seriously ill. Nicky the manager said it had been too long, even in light of me being with my Mother during her hospitalization. So today, I am paying $155 to get done what I originally asked for but definitely by a different stylist. No apology by this store that I have spent $1000s of $ at on beauty products and its just completely unprofessional/and not even close to professional stylist work, its way below average. So the Dallas store at Park Lane just got about $320 (not including tips) within 2 weeks for what a stylist messed up to begin with. The work was and is way below average.

I'm speaking on ulta in Las cruces new mexico, there's this one girl that has bad attitude bad customer service doesn't have patience w customers who aren't clear of they're wants n needs, I felt bad leaving the store today I love to shop there but I can't handle non friendly people, Im a platinum member there but I'm thinking tearing up my card getting sephoras, now I feel welcomed there.. what happened I did two separate transactions looked like if she was annoyed w that, I tried to joke bout my makeup spending no smile, no response... then I call 1800# found out I have more points but I hesitated to go back... what to do? what to do?

I am writing in reference to an encounter that I experienced with Ultas General Manager yesterday, June 20. I visited the Las Colinas location (Irving, Texas). I was going to shop for perfume. I walked in and was approached by Cindy (who I later learned was the general manager), and another young lady. I let her know that I didn't need any assistance and I continued shopping. I noticed that she remained on the same aisle as me even though that is not where she was when I initially approached. I shrugged it off and continued to browse. I walked to the next aisle and sure enough Cindy and the young lady that she was with followed me to the aisle. Their conversation was the same, apparently the girl was a trainee and Cindy kept repeating information about displays (nothing new from the previous perfume aisle). I became very irritated and decided that before I jumped to conclusions I would walk to a third aisle in the Mens cologne section. There would be no reason for them to follow me there and it would prove that I was overreacting. Sure enough, not even a minute later Cindy and the other girl came to the exact aisle that I was on... having the same conversation. At this point I was furious. I felt very hurt and violated. As a Woman of Color I could not help but feel the discrimination. The store was somewhat busy and there was a White woman shopping nearby who Cindy seemed to not notice at all. I immediately let a Sales Associate know and I also let Cindy know that her actions were very hurtful as well as offensive. I will never shop at Ulta again. I will not give my money to a place that doesn't respect me as a person and makes me feel the way that I felt that day. Cindy is a sick woman and I am saddened that she is the choice that you have made as a General Manager. This behavior from her can't be new so it lends to the belief that Ulta has not only supported it, but has rewarded it in the form of a promotion. I am very disappointed.

This is the worse experience that I have ever had. I had an appointment at 5 pm she started at 6:30 pm to do my hair and the same time she was doing other customers without appointment. Video is available on the store. She was veey rude at the last minute because I told her if she can finished with me first instead of starting with another customer. She was very rude and she didnt finish her work. Horrible experience!

I called ahead to the salon in Bluffton SC. Tanger outlet Location. Spoke with John about whether they participated​in Locks of Love program. He said yes and I asked if appointment was needed and he said appointment was not necessary. I asked if today was a good day to walk in and he said yes. 45 minutes later, we went there after I had my daughter wash her hair and brought gallon size zip lock bag ( per John's instructions). I informed associate at counter what we were there for. She said nothing available until 2pm with Jessica. I said that was fine ( understandable as we walked in). She took all information and then tells me it would be a charge of $42. I then reiterated that it was for donation. I told her that this was my daughter's 3rd time doing it at Ulta and there's never been a charge. She then asked Jessica if she would do it and the response was that she"had a makeup" appointment at that time. Associate at counter then said she would do it but she didn't have availability until 5pm. I asked her if it was free of charge and she replied "yes". She then scheduled​us at 5. I asked her what her name was and she said she was Carol the salon manager. At around 4:30 pm Carol calls to inform me that there would be charge for the cut AND WE WOULD BE GIVEN ENVELOPE TO PUT HAIR IN. SO DISAPPOINTED! CAROL THE MANAGER WENT BACK ON HER WORD! I WOULD HAVE PAID IF I WAS INFORMED INITIALLY OF THEIR POLICY. WHAT'S EVEN WORSE IS WHEN I TOLD CAROL THAT THE STAFF SHOULD HAVE BEEN TRAINED TO BE CONSISTENT WITH THEIR INFORMATION, SHE TELLS​ ME THAT THE STAFF IS NEW, INCLUDING STORE MANAGER. THAT SURE TELLS ME A LOT THAT ALL STAFFING IS NEW UNLESS SHE LIED ABOUT THAT! VERY POOR CUSTOMER SERVICE FROM A "SUPPOSED" SALON MANAGER! THANK GOD THAT THE ULTA NEAR ME ( MY FAMILY IS ON A TRIP IN HILTON HEAD ISLAND AND WE HAD TIME) DOES NOT HAVE A STAFF LIKE THIS! THIS REVIEW IS SPECIFIC TO THIS LOCATION.

I had nothing but trouble with Ulta and I would not recommend them to anyone. Bought some cosmetics from them and did not received my order and when I contacted them their rep said that I will be given a refund.
Several days later I contacted them again and asked why was it taking so long and their rep said that he needs to contact their manager to find out what was going on and they asked me to wait on hold. He promised to get back within 10-15 minutes but it actually took him 30 minutes. After that I was told that refund (suddenly) wasn't possible and that I will be given a discount on my next order. I demanded to speak with their manager and they asked me to call later. When I did they didn't pick up! Save yourself the hassle and simply don't bother buying anything from Ulta!

I've been here several times. Never once do I leave with a smile on face. Reps. There have not a clue and do not go out of their way to help find something. I even put several makeup on and the reps hang in groups or groups at register having conversations. They are either uneducated with products, service or just have no clue. Btw, all products for testing Never cleaned.

I received an email about the offer for ulta credit card so I enrolled and got approved. I went to Ulta thereafter to use the 20% and purchased skin care, mascara, lipstick worth $70 and I thought I will get 20% since I signed up and the teller said I will receive the coupon in 1-2 days and just to come back to store and they will reimbursed the difference. That was 2 weeks ago so I kept my receipt and today I went back to purchase no. 7 facial cream and serum worth $50+ and there's a bonus offer of free no.7 facial mask after $35 purchase. The teller told me they are out of the gift and did not offer me anything as a replacement so I ask for a raincheck since thats why I purchased 2 items and to have a bonus item and she said NO we don't give raincheck for gift items. Then I ask if she could call other nearest Ulta if they have it and she rudely answered We don't call other stores to check if they have the gift bonus. Wow, I was flabergasted with her response, very rude and demeaning no customer service at all. In short, I did not purchase them since I will be missing the mask as the bonus and I attend to the 20% from the previous item I purchased when I applied for the Ulta credit card. The coupon states 20% off total purchase, she did it as 20% each item and it totaled $7 instead of $14 as what I understood from the coupon which I showed it to her, she insists that they take 20% each item and thats what I'm getting back. She wants to know who told me that because they don't do the 20% off from the previous purchase. How will I know who says what, all I know I was instructed to do it that way by one of your staff. Very Rude, demeaning, no customer service, it made me think twice buying more items from your store with the way I was treated in that store. She seems to be the charge person that day because the other teller were asking her with some questions. How did she got that position by the way, trained the staff well and teach them proper customer service and how to reconcile differences with the customer.

Hi
I went for haircut service at ulta jonesboro since I was new to this place and was not aware of good places around the area. I had a decent hair cut from morgan who was respectful enough and catered to my request. What put me off was the lady named ashley at the cashier. She was extremely arrogant right from the time I waited to make payment. First of all she did not even acknowledge my presence while I was waiting and she just went to the cashier counter pretending not to care if I was waiting or not. I waited not knowing if she was ready to attend to me. But after a while I realized she is not gonna communicate and that I should show myself to the counter. Then she asked if I had loyalty program and when I answered no, she started asking all my details for loyalty program without even asking if I wanted to join. Then she just hands me the loyalty card at which point I was so frustrated. I wasn't aware she was asking my details for loyalty program. I was already regretting coming to this place. And then when it came to payment, a normal approach would be to ask if I want to tip and if yes, how much. But instead she asks "how much tip would you be paying". Obviously I had got a decent hair cut service and was happy and would put down a good tip. But when you arrogantly ask "how much tip would you pay" without even asking if I want to put down a tip or that if I had got what I was looking for, this is such extremely unprofessional behavior that I would probably not even expect from a third grade local stores who wouldn't know a thing about customer service.in fact I have never had such an experience even from small local stores. But a store like ulta which has global foot steps and claim to have a brand image, I was hoping that you would have your employers trained on some basic obvious skills on how to not be rude, arrogant, and be professional in the way they communicate with customers. I intended to do some shopping after my hair cut but I was so off put by her attitude that I decided not to get anything ever from ulta jonesboro. I don't get that how ulta can hire people without these basic skills that don't even require any training (it is just common sense) to handle a branded store. I always give a benefit of about when I am not happy with service, but this experience has too far for me not to even try to bring it to notice.

- jyothi

I'm certain you get your share of upset customer complaints so I'll just pile mine on today. I made an 11:30 appointment online for highlights yesterday April 26 @11:30. When I arrived my appointment wasn't on the books but the colorist on hand today sat me down anyway, thank you Brendon for fitting me in! I could have come back at a later date but didn't know how many appointments he had.
My hair color has been pretty dramatically colored for the past 20 years... very bleached on top with dark blonde underneath. I like it that way but it was time for highlight at the crown and I didn't want to mess it up so I gambled on going to a professional... but not a $200 professional, admittedly.
Brendon took his time with me and the others in their chairs which I appreciated. Props to him for taking on a challenge if he thought I was asking too much. Well, I don't know whether the problem was with the bleach, his time constraints or the toner but after the procedure the highlights were so terribly downgraded, my head looks like my 75 year old neighbor's wig- love her, just not the wig. See photo:
When Brendon asked me in all seriousness if I liked my new color- at least he asked- I said we were supposed to match what was already there and then he looked at me as if I didn't remember the hair I walked in with. Most likely he knew he screwed up and was saving face or he was trying to "correct" my color. That said, he made the attempt to correct the "correction".
FWhateverIW I think he had an interest in protecting/adding to the Corporate bottom line by taking me in even if he thought I screwed up the online appointment.
I grudgingly paid $84 with NO tip and left fuming, waving off the chance to talk to a manager because I was so very agitated. I thought $64 for highlights plus the upsale of $20 for toner would be great if I walked out with what I asked for. I'm into my second glass of wine and am still and shall be very UNhappy.

I would like my money back to apply towards the seasoned colorist who costs too much but delivers what you actually ask for.

My main problem was Ulta customer support, these people were very unprofessional and rude. I contacted them to inquire about my order status and received nothing but rudeness. I wanted to get more detailed information but these people clearly showed that they were not interested in that.
Several times they left me on hold, they ignored most of my emails.
When I told them that I was not satisfied with their work they said that if I don't like something I can find a better company.
I even tried to contact their manager but they refused to give me his contact details. I think I'm going to follow their advice and will spend my money elsewhere.