Unlimited Vacation Club
Reviews and Complaints

Started our membership in June 2021, in August of 2021 upgraded to silver and on December 26 we complete the 120 days as members and there was a promotion that if you pay off you get 10% off, well we never got the email or were informed about it, we got an email on Feb 4/2022 about a cashOut offer discount of 5% and extra 1% if use my bank account, So we talked about it and called your number and talked to a costumer service and asked her if was possible to have the 10% off that they never offer us while we were entitled to, she told me no, I asked to speak with her supervisor and she connected me with her supervisor, who told me she will call me back that same day she said she escalated my case, well the day passed and nobody called us, so I called back and the new lady told me the same again I asked for a supervisor and she put me trough this supervisor name was Sheila and she told me she will escalate my case (AGAIN) and she will call us back in between two days, she said Monday or Tuesday, well nobody called again, we had spend a lot of money with your company and have travel since June 2021 4 times to your resorts, pay our bills on time so its very disrespectful no to have the courtesy of a call back specialty when you are telling me you will.

In Nov/Dec of 2020, I booked an Alaskan Cruise through the UVC website/hotline. The cruise was slated for May 2021. I paid my non-refundable down payment of $630.

Due to Canadian COVID measures the cruise was cancelled in Jan/Feb of 2021, and a seemingly helpful associate, Bryan Slade, walked me through my options and helped me move the cruise to 2022. Bryan stated there would be no additional payments until January 2022, and that he would call me prior to making final arrangements. With all the upheaval in travel plans world wide, this seemed to make total sense. A few weeks later my card was still charged the full amount for the cruise, but Bryan helped cancel that charge.

January 2022 rolls around, and I have multiple charge pop up on my credit card. One from Princess cruises, and two from "Our Vacation Club Subscription" for a total of $4000. I never received the call from UVC to discuss the route of the cruise or the potential need to move it farther out. If UVC had called, I would have moved it farther out and changed the route as I did not want to have to enter Canada due to their COVID rules regarding testing, vaccine passports etc.

Unfortunately, UVC is attempting to charge me a cancellation fee in addition to the subscription fees. This is ridiculous.

My family and I were vacationing in Mexico. We were approached by the people from your company we have been to dreams and loved it. The rep said a lot of things to us that we found out later were lies. I was not sure about signing the contract my kids were getting restless and I was going to leave the guy told was that if we sign the contract we can always cancel. After we left not worrying about it. My wife got laid off and realized that this was not for us especially this new development. I call to cancel was told a lot of different things that were not what I would have agreed to at the meeting. Signing with you guys has been the worst decision I have made. the contract is terrible

I know it says not to use generic terms like "scam" "lies" "fraud", but that's exactly what this has been from the start. I've tried to use the membership, after multiple failed attempts at canceling and being told we would have to pay 50%, receive nothing and then they would let us out of the contract. Sadly, I'm actually considering that. Losing $10k is better than losing $19k I suppose. Anyway, I've tried to use the membership only to be told we couldn't combine certificates (something our sales person told us would be the best way to get the most out of the program). I've tried to bring guests, only to be told they would be subject to different pricing and there would be fees - -something again that was told to us differently during the sales process (you can bring up to 20 rooms). The ENTIRE thing has been a scam and a loss from the beginning and amounts to nothing more than a mediocre discount club that I have to pay $19, 000 in advance for?

In October of 2019 while at Breathless in Cancun, I signed up for UVC. I used it for a cruise and a trip to St. Martin in May of 2021. I subsequently decided that I would not use this program and that the benefits were not as good as I had hoped. I PAID OFF THE BALANCE of the contract and sent an email in November of 2021 that I'd like to cancel my membership. I also removed all payment information from my account in that I did not plan to use the program. They are now sending me emails and phone calls wanting me to contact them for payment. You cannot force me to renew a contract that is paid in full. I do not want to renew or use your services. Please stop contacting me. I sent on several occasions my documentation of canceling my account and I do not owe a balance which I also have verification that I did not owe any money to UVC. This company is a scam and only wants to get money.

Wanda J. From Quebec, Canada

Due to the global COVID pandemic remaining ours 23 Premier Nights
expired.
We had no idea that they were set to expire. The UVC never informed us about that…
We received email for payment UVC membership for 2021 what we're always did.
We tried to get them restored and found that UVC was completely insensitive to the realities and complications of international travel. Wasn't the border closed? Weren't people dying? Wasn't vaccination passeport required? Wasn't curfew in Quebec in effect?

Spoke 14/01/2022 with UVC service Madame Aurélie of whom Supervisor Monsieur Barosso asked me to send documentation of COVID … isn't that a violation of PIPEDA laws? I find UVC to be unethical in business practices and completely tone deaf to the realities we are living in… I simply wanted to have what I fully paid for (34 950 $ - available 23 Premier Nights which We offered to ours children)
and some grace and understanding of the past 20 months. This may be the only company and customer service I encountered who has been so rigid. That speaks volume to their culture and the value they place on customers.
When asked to speak to Supervisor Monsieur Barosso it wasn't possible.

Desired outcome: 23 Premier Nights Restored

We visited secrets in Akumal before Christmas 2021. We sat through the sales pitch and we were promised wonderful rates. 89.00 per person per night in a junior suite and 159.00pp/pn for the fanciest. We were told the fly back program was part of our purchase price as well. We were promised all sorts of things and now we are home and trying to book at these rates and nothing can be found anywhere near that rate. We were also charged over 8000.00 for the fly back program and as I said it was supposed to be included. We have now had time to look into this company and it's practices and this seems to be the standard practice for them. Needless to say we are not happy we are looking into filing a class action suit with a lawyer we found who specializes in these things. Don't fall for the scam read the contract EVERY WORD because what they are selling has not proven to be remotely true.

My boyfriend and I signed up on May 2021 during our trip to Riviera Maya. Like most reviews here, the presentation was way too long and there was pressure to purchase (switching of reps, each coming in with lower rates and discounts). We were not told of any cancellation policy. While the reps were nice enough, I was skeptical from the beginning but my boyfriend was adamant this was a money saver long term since we both travel domestically and internationally. Well since the purchase, I've rec'd no less than 30 calls or emails wanting us to purchase more upgrades (usually hidden under the guise of wanting to discuss the membership terms). Here's a thought: Put the membership terms and FAQs on your website so members who know how to read can have help at their fingertips. The calls usually come when I'm at work and because of the language barrier, it is difficult to understand the reps. Needless to say, we're now at a point where we're trying to book our first international trip with UVC (never rec'd information after I signed up for the RCI membership so have no clue how much we could have saved on domestic trips), and I'm not feeling confident in UVC's ability to offer anything special from what I've found on Expedia or AMEX travel. Seriously regretting this decision and my intelligence for being talked into this. I wish there was a way to cancel, especially for members who have yet to reap any benefit.

My husband & I did the presentation at Dreams Vista with Ian, what we thought was a decent presentation quickly turned bad. Ian was young and vibrant- we conversed well with him during the presentation. He then brought Kaila to the table to talk "money" and she was nothing but aggressive! We respectfully declined multiple times explaining why it didn't fit us. Then Ian & Kaila gets up and another lady sits down. Not once did she introduce herself. She tried to through "better numbers" at us. Once we declined again with her she begin to tell us we were rude, stating "I've been doing this for many years your can't scare me". She began to tell us she was cooperate manager and we made her staff uncomfortable. Not once did she speak to Ian & Kaila in the mist of them presenting to us so where did she get that information? She threatened to call security when we told her she was a liar . Horrible people. Made us feel better on our decision not to buy into this scam when they showed their true colors. Once we left we looked up reviews for them and I have yet to see a good review.

Super shady sales practices. The pressure to buy into their shady membership is terrible.

This is a 80's way of doing sales. No one will give you $23K or $15K upfront for a nicer room and some vague perks. It's hard to understand what they offer to be honest except a nice room and early check in/out.

The fact that this resort has no problem harassing its customers (we're already paying $600 a night) for exorbitant membership plans is low class and disrespectful.

The fact that even with paying the full price, we had to suffer this presentation otherwise we couldn't access the preferred member areas which basically was the major part of the hotel and pools and restaurants was outrageous.

So, you mean to tell us that we're paying $600 to hangout in the lobby?

Anyways, Secrets and AM chain lost us for good. We'll never come back anywhere near this chain. I'm shocked Hyatt bought them...

After much persuasion from sales person... My spouse and I purchased contract with uvc. The uvc misrepresented who they really were through deceptive and fraudulent sales and unfortunately we fell for it and thought we were getting much more than just a 25% discount. After much review of contract which was emailed with our signatures on paperwork we never saw or agreed to... We contacted uvc to cancel our contract at any time. We tried to cancel since day one and called them several times we were told we couldn't cancel. After many attempts were sent to quality assurance and have yet to have any results! We were told we would have to pay 50% of our total to cancel... Which is crazy. Our first payment is not even due yet and we have already paid down payment. I would like to join the class action lawsuit.

We signed up for the vacation club after being pressured for 4 hours on 12/14/2021. They told us that we would not be allowed to get this offer again for 7 years and that we had to sign then and there. After 4 hours of being stuck in a room we felt completely pressured and coerced into getting the membership. My husband and I discussed it for the remainder of that day and had some serious regrets and we felt like we got conned into something we did not really want. When we went back the next day to cancel we were told there is no cancellation to the program and that once the contract was signed that was it and we needed to pay the remainder of our balance. So we didn't press it. However, after returning back to the states and have the opportunity to do more research we have now discovered we had 5 days to cancel the contract. This was NEVER discussed or told to us, nor were they honest when we went back the next day.

I had a booking for Zoetry Villa Rolandi for January 2022 with my wife. I have a platinum membership. Unfortunately and tragically my wife was diagnosed with a terminal illness. I had to cancel the trip. I asked them to consider my situation until she recovers from her illness. This would take several months. The lack of human response and treatment received was beyond words. I was given an extension of one month to book again and no further cancellations were possible.
I explained and provided a letter from the treating physician requesting a longer extension. It was refused. There was no one to talk to. They said that they escalated my request to the highest level. I could only speak to supervisors. I would not recommend anyone to buy a membership in this company. It is a scam with dreadful customer service. I pleaded with them and made several calls with no changes made.

I would like to join the class action lawsuit. I've contacted UVC with issues I have regarding my contract. I have yet to receive my RCI membership. I asked to cancel my membership and I have yet to receive any of the services. There has been multiple issues with the bookings. I booked a hotel with my lifestyle collection and upon arrival to the hotel they never received my reservation .

After much persuasion from salesman...My spouse and I purchased contract with UVC while staying at Dreams Jade 9/25/21. The UVC misrepresented who they really were through deceptive and fraudulent sales and unfortunately we fell for it and thought we were getting much more than just a 25% discount. After much review of contract which was emailed with our signatures on paperwork we never saw or agreed to... we contacted UVC to cancel our contract within 30 days. We were sent to Quality Assurance and have yet to have any results! We were told we would have to pay 50% of our total which was 47, 000 to cancel... which is crazy. Our first payment is not even due yet and we have already paid 14, 000 down. We need help. Contact [protected]@gmail.com.. thank you

We had Premier Nights that supposedly experienced - but of course the sales person told us that they last the 20+ years of the contract. Due to the global COVID pandemic some remaining nights expired but I had no idea that they were set to expire. I tried to get them restored and found that UVC was completely insensitive to the realities and complications of international travel. Hmm… wasn't the border closed? Weren't people dying? Spoke with UVC Supervisor Carlos Galue and he asked me to send documentation of COVID … isn't that a violation of HIPPA laws? I find UVC to be unethical in business practices and completely tone deaf to the realities we are living in… I simply wanted to have what I fully paid for ($30, 000) and some grace and understanding of the past 18 months. This may be the only company and customer service I encountered who has been so rigid and out of touch. That speaks volume to their culture and the value they place on customers. When asked to speak to someone above Carlos he told that he was the ONLY person that I could speak to! Is Carlos the King?

When we upgraded in June of 2021 at the vine we were promised the fly away and the fee was waived. When we called to get the information we we told it was not on our contract. This was a bait and switch. We specifically upgraded for that because we already had purchased the club. We were told if we sign on that day only we would receive the fly away as an added bonus. Our member number is SV1007609. Jeff & Charmaine Bailey

We received a $500 Cruise Reward card in the mail from Lifestyle Collection. When calling to inquire about the card I was transferred to ‘Micheal" at [protected] Ext 4612. Unexpectedly it turns out Michael is a Salesman looking to convince us to upgrade our two year complimentary membership. My husband was not home at the time and would not agree to purchase this upgrade until we could discuss this together. ‘Micheal' claimed in order for us to receive this ‘deal' it had to happen now. He then offered that I give them my credit card for half the payment and call back within that same day if we decide we didn't want to make this purchase, he would cancel no questions asked. After my husband returned home, we discussed the cost, etc… we decided this would not work for us. I called ‘Michael' back asking to not charge my card. He insisted on talking to my husband, and I continued to ask for the cancellation. He became rude and frustrated at that point. I asked him to confirm that this is being cancelled. He said yes and then hung up. The charge for $1599 was charged to my card despite me being told it wouldn't be. I filed a dispute with my credit card company. The investigation came back that I am responsible since there was no evidence of cancellation on your side.

I was just locked out of my UVC Lifestyle Collection access because my UVC contract expired 11/2021 (NLX-000493). I was told the two are TOTALLY SEPARATE and that I could belong to one without the other. After investing thousands of dollars in UVC Lifestyle to become a "lifetime member" (with at least five active certificates) and thousands of dollars in "savings credits", I no longer have access to any of it! Several phone calls have been unfruitful, including a CSR stating he would escalate to a supervisor and call me back with an update... still waiting on that return call. I was told to call the UVC parent company, which I did. They told me "Ma'am your contract with us has expired. There is nothing we can do to help you." (This was the answer I received REPEATEDLY regardless of the question.) I called again today and was transferred to Customer Support, who basically reiterated all of the above, stating "Ma'am, your contract with UVC Lifestyle is tied to your UVC contract. If this is cancelled, there is nothing we can do to reinstate your benefits!" Additionally, I am STILL MAKING PAYMENTS (thru UPLIFT.com) for these benefits! I am at this point, very frustrated with this SCAM because I am told I have no recourse. I am on the hook for the total of $5414.75 and I have NO ACCESS TO THE BENEFITS I HAVE PAID FOR! What do I do?

My husband and I signed up 3 days ago we cancelled within the 5 day period. This Mexican Scam is the worst. Even during our 5 day period of cancellation, we dealt with them is a nightmare. They will send you to many different departments. They promise to send you cancellation notifications etc. Up to now day 2 dealing with the nonsense. This is what will make tourism go down in Mexico. Do not sign up. Highly frustrating scam. Ruined vacation time and now ruining post vacation time.