Unlimited Vacation Club
Reviews and Complaints

My wife and I stayed at Secrets Aura Cozumel for our honeymoon. The first full day we were there, we agreed to sit through a 90 minute presentation with Sue. She brought us to breakfast and we had a great chat. Afterwards I said how much does it cost to join? Big mistake. We moved up to another restaurant where the whole place was UVC sales agents trying to close a deal. We politely refused at the 2 hour point because we wanted to start our day. Then Sue's boss Mike showed up to try to reduce us from the $79,900 US mortgage on future hypothetical trip savings (high interest rate I might add). We were in no position to sign up. I'm so glad they didn't have my credit card # - we had forgot it in the room. They say it's for a draw... yeah right. Anyway after turning Mike down, we had another guy sit down and try the same damn thing. Except this guy insulted my wife and I. I said I do not want to commit to anything and you know what he said to me? "You just got married didn't you?" I was incensed. I became angry and got up to leave. They sent ANOTHER rep to try to sell us a package! I left the Sky Bar so angry. They made us feel like cheap losers on our honeymoon... meanwhile we save and save for months to be there! I can't say enough at how uncomfortable the UVC staff made us feel. I will never, ever speak to another vacation club representative again. UVC, go to hell. You SPOILED the first day of our honeymoon and left a bad taste in our mouth for the rest of the week. SHAME. Have some respect for people on vacation, you scumbags.

I purchased a one-year plan on April 9, 2020. The plan included a four-day vacation with a car rental and a three-night carnival cruise. Due to the Worldwide pandemic coupled with us being senior citizens we had to wait for the pandemic to subside.

I've called the toll-free number ([protected]) several times and explained my situation, but they kept advising me to call back as the pandemic should subside. Several days ago, I again called and again attempted to get an extension due the inability to travel because of the pandemic.

At that time, I was advised that they only booked vacations and had no authority to extend the travel plan. My plan expires on April 9, 2022, and I am requesting an extension. This pandemic has created unprecedented problems for travelers and the travel industry. I am again requesting an extension on my vacation plan.

My membership number is, UG1-[protected]. My coupon number is, 2217215.

Thank you,

Mr. Walter Graham

[protected]

[protected]@verizon.net

I travelled to Cancun for New Years 2022 and stayed at one of UVC's resorts while there. On my first full day, I was given a tour of the property, by a UVC rep. After informing the rep. of my interest in global travel, I was informed numerous times of the beautiful properties UVC had all over the world, just like or better than the property I was being shown. I was advised of a number of benefits and perks I would be able to utilize had I booked my stay directed through UVC and even that despite not having done so, I would still be able to have my flight home completely reimbursed by UVC if I became a member. Despite having informed the rep of my planned itinerary and need of getting out of there to enjoy my vacation, I was pressured into speaking with his manager/supervisor because, as they put it, "I was not getting the most out of my trip for the money I spent booking the resort." So I listened to the presentation, voiced my interests and was again told that UVC has resorts all over the world and that with my membership, I would have direct access to said resorts at a discounted rate and so would anyone else on using my membership. With this in mind, I agreed to get the membership. I have since learned that not only does UVC not have resorts worldwide, the exclusive access I was promised does not extend to the resorts of their partners. I was also informed that I would have to pay for my flight reimbursement? Upon realizing that I was completely lied to by the reps when I signed up, I contacted UVC via email in an attempt to cancel my membership. When I did not receive a response, I emailed again and was told someone would contacted me soon. When that did not happened, I contacted customer service by phone, and informed the speaker I was seeking to cancel my membership. I was then told that the only way I could cancel and not owe half my contract, was to do so for a reason since I am seeking to cancel beyond the 5-day period following the signing. After explaining the reasoning above, I was told that the call was being transferred to his supervisor, Jose. I then explained my issues to Jose and inquired about cancelling. I was told that UVC has partners that I could book with using my membership. I informed Jose that I was specifically told that UVC had resorts in the countries I wanted to visited and that was why I signed up and since that was not actually the case, I wanted to cancel my membership. I was then told by Jose that because I was in breach of my contract I would be charged 50% of the contract price to cancel the membership and he offered to send me a copy of my contract. I laughed and informed him that I had a copy and reviewed it prior to my call because it did not provide a clear option for cancellation. He again stated that my contract says early termination requires payment of 50% of the contract price due to my breach. After going back and forth with Jose regarding the definition of a breach of contract. He then back tracked and stated that I was not currently in breach but in consideration of my future breaches, (when I no longer pay the monthly payment because of the cancellation) I will be in breach which is why in order to cancel, I owe 50% of the contract price now. Then when I asked to speak to someone who could assist me with my request to cancel, since he only seemed interested in fabricating some breach claim on my part when it is actually UVC who is in breach, he informed me that he would process my cancellation request and that someone from corporate would contact me within 48 to 72 business hours. Since the conversation, no one has contacted me. So, after learning of others' experiencing this same issue and considering how my initial cancellation requests went, I am writing this in hopes that it may actually accomplish what's being sought.

UVC # BL1 - 001650 contract # On Oct. 2, 2021 My wife & I signed a contract advising us in the sales presentation, we were going to save 20% or more on Hotels Air fares & cruses. One of the critical sales tools to sell us was to go onto a laptop online and show a price at high end Hotel in Dubai at the time a the DW world tour championship was going on, with a one night rate of $252.00 USD

Were were told we could not look at the good prices online until after are 60 days were up through Lifestyle Collections. Note everything was done online, when we signed the contract, it was sent to us online, When we left there we did not receive the contract online. We kept calling to receive and look at the contract while we were still on vacation In Cabo.

When we were able to book Hotels & flights after 60 days there were no reduced prices on flights or hotels, I found cheaper hotels & flights not going through Unlimited Vacation Club.

We have called them and left messages with no return.

Steve & Ann

I just recently go a membership to UVC. I was told things during the presentation that were too good to be true. At the presentation I was pressured the whole time to drink alcohol (which I did). was told things that I would not be able to verify until my membership was past their 4 day cancellation period. After about a month later, I realized how bad this vacation club is. Completely different than what I was told and when I call and get rude agents. Recently called to get a refund since I haven’t used any of the benefits and they refused. Why won’t they refund me for something I haven’t used yet?! On top of that they made an unauthorized payment for the whole balance of my membership and won’t fix it. How is this company affiliated with Hyatt. Disgraceful. Done with Hyatt, secrets, etc.

We have not been able to travel due to COVID and requested and extension on our 21 Premier Nights and 7 VIP weeks that we have not been able to use since COVID. An initial extension was granted until March 31,2022.

I called on or about In February to have it extended as I was diagnosed with Auto immune disorder in January, but was denied. I called again on or about March 21 with same request and due to war in Europe and COVID, my husband and I did not want to travel out of the country. Told a supervisor would call me back, but no word. Sent an email on March 23, no response, called on March 26 and Carlos, a supervisor denied my request to extend to December 2022 to book. They have all of our money and we cannot use any of the 21 premier nights or VIP weeks that we paid for. Can you help us please?

My family and I were vacationing in Mexico. We were approached by the people from your company we have been to dreams and loved it. The rep said a lot of things to us that we found out later were lies. I was not sure about signing the contract my kids were getting restless and I was going to leave the guy told was that if we sign the contract we can always cancel. After we left not worrying about it. He was like sure you 50% price match and off hotels and such which was a lie. they even lower price to find out he lied through he teeth for 3 hours. it is staed you have 5 days following the date of signing - we signed on 3/16 and cancelled on 3/22 - in addition on 3/23 with an email - I called the customer service line @[protected] just to speak to customer service rep to ask me what was lied about - doesn't matter I am within the timeframe and means, refund my money and he was like, i am customer serivce lead and I will forward to corporate to get your refund and rcvd a call in 48 hours - sir refund my money the same way you took it. He was like did you write it down, sir its a sell pitch and I had 7 witnesses in my party

I had a dispute during on our vacation in 2021 June. It was resolved since November 2021. American express has credited GBS VELTREX DEL CIBAO but UVC is giving me the runaround even I have provided proof(s) from AMEX regarding the payment and have a block on my account.

Please contact me via email perera.[protected]@yahoo.com

My husband and I celebrated our honeymoon in Los Cabos and were " sold another members membership". We put $10,000 down and were advised that we would only lose 10% of our deposit. We are now 4 months later and unable to use the services and we were told that we will lose our entire deposit! we spoke to Nathan "a junior team leader" and Gabriel" a member services team leader" -- he would not disclose his last name and advised that corporate office would email us. I was told that I could not email, call, or write corporate directly about my complaint. I am asking that we lose our 10% as we were told and we all go our separate ways from this lie.

We went on vacation in Cabo in 2018, and unfortunately chose to sign up for Unlimited Vacation Club. In August of 2021, we were notified that we were behind on our renewal fees. My husband called back on August 23rd of 2021 to find out what happened, he opted to not only pay for the 2020/2021 year, but to also pay for 2021/2022. We paid $317.75 on August 25th, 2021. Yet, since Jan 1st, their system decided to have their employees call me every single day, to tell me that our account is past due. IT IS NOT PAST DUE, WE PAID!

I finally called back yesterday, to find out what is going on. I told them that we paid, and the person on the phone told me that they will put a note in there to have them show the bill is paid. I was told that it will take 24 hours for that to show up as taken care of. Why would it take 24 hours for someone to mark this bill as paid? Click on the "PAID" button, and get on with your day, right? Nope. I get an email this morning, informing me that that my bill is past due. So, I called and firmly told that that I need to speak to a supervisor, to get this resolved. I was never patched to a supervisor but was assured that my account was flagged as "do not call," so I would no longer get annoying calls, and that it will take at least 24 hours for my account to show up as paid up to date. I said that I better not get another phone call, or that I will be filing a complaint. Guess who just got a phone call from UVC for a past due bill! Yup, you guessed it, I did! Not only am I getting harassed daily on my phone, but we are locked out of our account over a bill THAT WE PAID.

On April 17, 2021 I participated in a presentation for UVC. I’m requesting a full refund due to product misrepresentation and deceptive sales practices.

That day I spoke to at least 3 sales reps as they did not want to take no for an answer. The third guy offered me a membership that came with 24 one week vacations for $500 each week. He intentionally misled me when I continually questioned the benefits. He stated that $500 is all I need to pay. I even questioned the verbiage in the contract that stated only lodging is covered. He again assured me all I have to pay is $500 lodging cost for the week.

After accepting offer I requested to utilize the benefits and was told I can not use them because it will take 30 days to activate online access.

Later when I finally was able to activate online access, I called to get a quote and I was told there is a mandatory fee on top of the lodging cost.

Nowhere in the contract does it state there is a mandatory fee for all inclusive food/drinks and I was specifically told otherwise.

I realized I was lied to and called to report it and request a refund. A phone rep said he would escalate it to a supervisor.

I get a call from Fabiola and I reported the event to her. She laughed at me and said I am confused and I don’t know what I’m talking about. She insulted my intelligence and said I was ridiculous for believing I would get one week vacation for only $500.

I explained that the UVC sales specifically told me that and that it’s not right to mislead customers.

She said I can’t do anything about it because legally I am bound to the contract. And said she is only able to cancel membership and not provide refund. She Refused to acknowledge the deceptive sales practices I was reporting.

My Membership number is SVX 00193

I purchased this with the u set standing that we had to earn our free weeks- as in after we were done paying off the “timeshare” however then informed that I lost them as my perk for not using them within 2 years. That wouldn’t go hand in hand with pay off.

I informed them that for the last 2 years I have been in divorce proceedings and we were unable to touch assets, this included until our judges decision in splitting of assets. I also informed them that I was pregnant the 9 months ahead of that as well as a flood taking out home during my pregnancy. There was no way to be able to use our time. I was awarded the time share in our divorce and was told there was nothing they would do and to “accept” the loss. The customer service was rude and completely unsympathetic to anything I had to say as if I had any control over the entirety of the situation. I was then passed to a manager who was beyond rude. I deal in the wonderful world of business and treating my clients with dignity and respect. I would never have not found a solution to help and accommodate a client in hopes that my efforts had then retained business. I don’t know what to do here but I few at a loss of $5000 and that is really hard for me to swallow. The discounts don’t equate to $5000 when my weeks are removed. They especially do not equate in a pandemic. If this does not find resolution I would have be out thousands of dollars which I would deem incredibly unfair and bad business practice.

In the summer of 2021 I purchased an "all inclusive" package ($700) for my grand daughter and husband's honeymoon at the Sunscape Puerto Vallarta Resort through "Unlimited Vacation Club".

They arrived on Oct 10th 2021 for their honeymoon flying in from Idaho in the US. The hotel was a mess. Complete disarray, rude staff, broken air-conditioning and very poor food choices. This could have been due to the Pandemic but just the same it was felt this was not a safe place to stay.

They checked out the next morning (instead of staying a week as planned) and went to a different hotel in the same town.

I was told by Unlimited Vacation Club I'd get a full refund as soon as the hotel returned requested information confirming their having checked out after one night. This could take up to 90 days but should of course take less time.

Upon the 90 days I began calling Unlimited Vacation Club's payment dept number every 10 days or so. EVERY time I'm told they are waiting on the hotel to answer their info request. It's now 127 days and today I was told again they are waiting for the hotel to answer their request. They refuse to give me a corporate contact so I can try and contact them.

I am so disapointed by this company and their inability to offer anything. I am sorry to say I was taken by a company that actually offers nothing. Thousands of dollars down the drain and no products are available. All things promised to us and written in contract are a lie and are unable to be redeemed. Our weeks of vacations cannot be redeemed without paying double or more. The "lowest prices" are also never the lowest. The RCI weeks are actually a day or two maybe. I just cannot possibly explain that I feel like I was uterly and completely robbed by this business and the lack of anything they actually provide.

On February 8, 2022 my wife and I attended a sales presentation for Unlimited Vacation Club at Secrets Resort in Jan Jose del Cabo, Mexico. We were impressed by the presentation which presented fixed price weeks (1 bedroom @ $509 U.S. and 2 bedroom @ $628 U.S.) plus $160 U.S. per year and $20 per booking fees but no monthly maintenance (like timeshares) since the two weekly rate quotes ($509 and $628 in writing) were what our pay-as-you-go membership included. Our membership number was SP1-004342.

When we arrived home on February 18, 2022 and I attempted to book online our first potential trip, I found that NOTHING LIKE what we had been PRESENTED AND SOLD was available. I called their [protected] customer service phone and Christian, the representative I spoke with, confirmed that those rates were NOT available and that he had never heard of them.

Today, February 19, 2022, I have tried to talk with someone (including phoning Jorge the original Unlimited Vacation Club salesman at Secrets in Mexico) who can hopefully explain this new information that is radically different from what we were presented and agreed to when we signed the contract.

Bait and switch, aggresive sales tactics, misrepresentation and fraud. This company should not allowed to do fake business. Wont even cancel my contract, I haven't used them once since buying and paid fees and downpayment for nothing, even offered to take a loss and not even ask for a refund but to simply cancel my contract since I have NEVER used it but keep getting run around and now threatening with collections. STAY AWAY

Due to the current climate of COVID and no longer traveling freely, I have tried repeatedly to cancel this contract. After just receiving a notice of additional membership fees on top of what I currently pay, I have had enough. I no longer want to do business with this company. The bait and switch tactics that you use to get people to sign up are terrible. I cannot believe I fell prey to this.

In April 2019 we purchased this membership. We were at onyx punts Cana. The gentleman assured us we could combine both certificates once we were paid in full to use our seven premier nights with upgrade to preferred. I have literally spent six hours on the phone, being disconnected, promise of calls back from supervisors which never happen, rudeness and absolutely no resolution. We have been paid in full for over a year and totally getting screwed on a vacation we really need. I have sent emails. Letters. Calls. Nothing. We will be going on the crappy version they are saying is only thing we can do or not get anything for our 5000 we spent on this scam. Horrible customer service. I can guarantee on our vacation I will be walking by the place they give these presentations for and making sure everyone knows of the scam and don’t fall for it. Beyond livid. Going to post on every social media platform as well

UVC has proven to be a total scam! We were misled using high pressure and unethical business practices with promises of free weeks and greatly discounted rates. Our advisor showed us specific prices as low as $50 per night at specific resorts and hotels and yet as we try to find or book a vacation the prices they offer are always much higher than I can find on any common travel sites not to mention that no dates are available through them. We were scammed out of nearly $12,000 and are receiving no benefits whatsoever with our “White Pearl” membership. In addition every time we speak to them about our benefits promised to us we receive nothing but “word soup” and more lies and conflicting information. We are seeking a total refund of our investment and are interested in any class action lawsuits currently in process or will pursue legal action on our own!