UPS
Reviews and Complaints

I placed an order with Dressself and it was to be delivered by 7/13/23 the ups driver backed into my driveway never got out with my package drove away and i have contacted ups and spoke to 5 different representatives and on the last call I explained that I was unable to do a claim because it states it is still in transit and the fraud department was to call me at 9 am om 7/17/23. NEVER HAPPENED.

Had a home delivery set up.by Amazon 7/12 , Ups were to ring bell and come in to pick it up, husband is disabled. They left a label on the door did not ring bell. Day 2,7/13 same thing. Day 3 they said they came did not ring bell.I called UPS again they show he came by at 1 45pm 7/14.and was not able to pick up, the box has been ouside since 6am on the front porch with a note to ring the bell. So we knew he got the box. I again will need to get my neighbor to come over in the morning to put it out. HE DID NOT COME! HE IS NOT tellimg he truth,. He lied, this is so wrong!tomorrow is day 5 7/15, calling Amazon/ UPS then.ups stayes next day pick up since the 12 of july. Very disgusted that the driver lied.

Perhaps you need a staff meeting

Thank you

UPS is the worst shipping company and I am never using them again! They deliver my package damaged, for which I paid insurance and it's impossible to file a claim! The claims site does not even work, it keeps asking for some kind of an account number to be added to my profile! Calling on the phone only gets some illiterate automated bot which cannot understand anything you say anyways and it's impossible to get to a real person. What a scam company!

In another instance, the tracking info on the package just goes silent! And the package is nowhere to be found, luckily the shipper (Amazon) refunded me right away! This was stuff that I needed crucially for a trip and was expecting it to come to me before a trip. What a joke of a company.

In a different instance, ordering from overseas, they left my package at Customs and never followed up! They abandoned my package. Never use this company. I will formally lodge a complaint against them with Amazon as well.

Hi,

I had a package that was to be delivered to “me”, it had my name, address and apartment number clearly on the label of the package. It was delivered on Tuesday, July 11 at 7:09 PM. I got notification that it was delivered. I all of a sudden had a knock at the door and it was a neighbor that got the package delivered to her apartment. How does this even happen when the name, address and apartment number are on there and it gets delivered to the wrong apartment? I am not happy. We have had packages stolen, so luckily, we had a good hearted neighbor that brought our package down to us. This is unacceptable. The package was also damaged with a small hole in it, luckily nothing was damaged. The drivers need to be more aware of where they are delivering and what apartment. This is ridiculous.

I am 71 and disabled. Driver repeatedly leaves packages at foot of steps instead of on front porch. He knows this and is quite rude! Please help me. NO disabled person should be treated this rudely! All deliveries need to be placed inside screened porch at the front door! It would help if driver could knock on the front door. If driver continues to leave packages outside at the bottom of the steps anyone can steal delivery.

We have been having issues for months with UPS. We are a UK company who sells to UK customers. Some of our products are built in our German factory and shipped direct to our customers.

Often the transit time from Germany to UK is very long ie 2 weeks. In addition UPS are sending invoices to MY customer for duty and taxes. After the shipment has been made we automatically invoice our customer and charge UK VAT. The upset UPS is causing our customers is awful. This week they delivered a DDP shipment and asked our customer to pay money upon receipt for tax and duty!

I can't tell you how many times I have tried to phone different numbers, emailed different people. We want to work with you but there is almost an arrogance that you are such a large organisation you don't want to speak to anyone. The people in the phillipines I talk to only respond with "customer says"... they can't help. I've asked for a UK UPS person to speak to without success.

My ecomm company spent over 30 million dollars over 10 years shipping with UPS. So it was a real shock when I discovered that they had billed us for packages never picked up by them, shipped or delivered.

Some were test orders we generated to make sure our systems were integrated correctly with UPS - not real orders. Some didn't even have street addresses so there was no way UPS could've delivered a package even if we had given them one (we didn't - these were TEST orders). But they still billed us for them.

Others were return labels emailed to customers, but the customers changed their minds, kept the products and never used the return label. But UPS still charged us for them!

So don't trust UPS to be fair with you. Scrutinize every charge on every invoice, and keep detailed records of the things you ship, box weights and sizes, dates picked up, everything. You will need to verify that every dollar they bill you is legitimate. And for labels you generate but don't use, you must file for a "void credit" from UPS or you will get billed for phantom packages.

As a result of this awful experience with UPS, I created a website called keepcompanieshonest.org

Please visit it and JOIN ME in trying to hold companies accountable, and to recommend good companies.

I order a product online on Tuesday. The company ships by postal service usually, but because the product is 45 kg, it will be shipped by UPS.

The only thing nice in the story, on Tuesday, I already get a shipping announcement from UPS for Wednesday from 11:15 - 15:15.

Wednesday, I stayed home until 12:30. There was no delivery, and when I checked online, the parcel did not leave the store. I reschedule delivery for Friday.

I expect a delivery window for Friday. Nothing is shown online. UPS MyChoice promises more details. I try to sign up with Google Account. But after login, I have to confirm new agreements. When I confirm, I am redirected to the login screen. I cannot sign up for UPS MyChoice. I try on three computers, over hours, the same.

Thursday, I call UPS. I ask if there is a delivery window. The answer is no. The delivery will be during UPS working fours from 07:00 to 19:00. I said I cannot stay home all day and said I need information for delivery to the access point. The person on the phone says all my questions have been answered and hangs up the phone on me! Though I say several times, I have an additional question. This I never experienced so far.

The UPS MyChoice finally works Thursday evening. I specify a UPS access point for delivery Friday.

Friday evening, I asked at the access point for delivery, but nothing. I call UPS. They say they will deliver on Monday. I say I need delivery for an access point and asked why they did not deliver to the access point today. No answer. They specify another access point of their choice (the nearest). The person states that the parcel will be delivered to the access point on Monday. The access point shows up in UPS MyChoice.

I reserve my time to fetch the parcel at the access point. Monday evening, nothing happened. I call UPS again. They say it takes 1-2 working days until a change to delivery location is processed. I tell the delivery for today was told on Friday, what happened. The person repeats it takes 1-2 days to process the change of delivery location. I ask why then the person on Friday told me otherwise, and the access point already showed up on Friday. No comment. The person says the delivery to the access point will be tomorrow, Tuesday.

Tomorrow Tuesday, even if delivered, I cannot fetch the parcel. I also have no idea if the provided information is correct.

I only had a glimpse at a company. But in my eyes that is a typical behaviour for a company that treats their employees with low respect so they treat their customers with no intention to help.

The support team,which consists of the Evelyna who is the cashier and also the manager have horrible customer service skills,poor training and not able to handle customer complaints.

I received s damaged package from the UPS store which package was thrown in front of the building instead of UPS leaving it inside the building where the mailing pac

the customer service of Ups store in Elk Grove Village located on 836 S Arlington Heights is very unprofessional and abusive toward black people. Evelyna,the front desk person in the Ups store in Elk Grove Village make black people who are there since long time ago.wait for Polish person to do their business"threfore implementing race discrimination toward black.people.In fact,Evelina is ignoring black people

I don’t know how this company can has world class worse customer service, you spend hours on end to get to a real person to address a specific issue. I would use a competitor any time I can, and to complain about a rude company employee, deaf ears! The unfortunate thing is the company representative can treat you like crap because who is going to complain, you can’t get through to anyone before wasting a day, and the company employees know this!

I gotta say, UPS is not the best when it comes to customer service. I mean, the people on the phone are nice and all, but the management and leadership at UPS is just plain horrible. I had to spend a whopping 2 hours on the phone just to get the help I needed. I called their general customer service, gave them my tracking number, and then they transferred me to another department. And then I had to explain my situation all over again. It was like a never-ending cycle.

Finally, they told me to file a claim online and sent me a link. But when I clicked on the link, the website wasn't working properly. I couldn't select the option for "Sender" and my problem wasn't even listed under the "Select reason for claim" list. So I had to call them back and explain the whole situation again. They gave me the number for the technical department, but they couldn't help me either. So I had to call regular customer service again and explain everything yet again.

Finally, I found a friendly guy who helped me file a claim over the phone. He said I should be contacted within 24 hours. I thanked him for his patience, but honestly, I was the one who had to be patient. I spent 2 hours on the phone just to get the help I needed. It's ridiculous.

I chose the UPS Express option because I wanted my package to reach my friend in the U.S. on time for his birthday. But it's been 6 days and there's been no update on tracking. I don't even know if it's left my country yet. I paid close to $40 for Express shipping and it hasn't even arrived on time.

Overall, UPS has one of the most disorganised customer service experiences I've ever had. It's exhausting and outrageous. If they were more organised, this issue could have been solved in 10 minutes. I don't think I'll ever ship anything with UPS again. It's just not worth the hassle.

I gotta say, we all know UPS, right? They're the ones who deliver our packages and stuff. And most of the time, everything goes smoothly. But when it doesn't, boy oh boy, it's a real pain in the you-know-what.

Let me tell you about my recent experience with UPS. I had this really delicate watercolor painting shipped from France on March 23rd. And guess what? It still hasn't arrived. I mean, come on, that's over a month ago! And to make matters worse, the tracking info on the UPS website just says "Warehouse Scan". What the heck does that even mean?

So I tried calling and emailing UPS to get some answers. But all they did was repeat the same useless info from the website. And when I asked to speak to a supervisor, they were just as useless. One guy named Mark promised to call me back with an update, but he never did. And when I called back to follow up, he was nowhere to be found.

And get this, the website says that "Import Fees are Due". So I tried to pay online, but the payment system didn't work. So I called UPS and paid with my credit card over the phone. But the stupid alert is still there on the website! And when I called to ask about it, they said it would go away when the package arrived in the USA. But it's been here for weeks now and the alert is still there! What a joke.

So I called again and they said the brokerage unit would contact me within an hour. But surprise surprise, they never did. And when I finally got through to them, they told me that the customer service unit always promises to call back within an hour, but they never do. What kind of messed up system is that?

Honestly, it seems like UPS has no idea how to handle anything that falls outside of their basic package delivery template. And their customer service reps are nice enough, but they don't actually do anything useful. If all they can do is repeat the same info from the website, then why even have them in the first place? Maybe UPS should just focus on improving their website and data accuracy instead.

And get this, when I asked about getting a refund, they told me to contact the shipper and ask for one! Like, what the heck? Isn't that UPS's job? They're the ones who lost my package in the first place!

Honestly, I've had bad experiences with FedEx and DHL too, but UPS takes the cake for being the worst. I wish I could just ship everything through USPS instead. Despite what people say, I've always found them to be more reliable.

So yeah, long story short, UPS sucks. They have no idea what customer service or process improvement even means. And when I asked to speak to a manager to file a complaint, the rep just said he was "noting my concern". Like, what does that even mean? Ugh, I'm so done with UPS.

I recently had an experience with UPS Courier that I wanted to share with others who may be considering using their services. As an OFW who is unable to travel home due to the pandemic, I decided to send two parcels from South Korea to Cebu, Philippines on November 27, 2020. I have used EMS Post Office in the past due to their fast and reliable service, but was informed by them that only UPS Courier could deliver to Cebu City. Despite having to pay double the usual fee, I was hopeful that my packages would be delivered early.

To my relief, the second parcel was delivered on December 1, 2020, and I paid a customs tax of 2,516 Philippine Peso. However, the first parcel never arrived despite weeks and months passing by. I contacted UPS Customer Agent and we exchanged emails, with them requesting documents such as an airway bill, proof of purchase, and credit card statement of account. They then asked for an FDA permit, which I found confusing as I was only sending gifts. They informed me that I would need to pay an additional 5,285 Philippine Peso for the parcel to be delivered, which I agreed to.

Despite providing all the necessary documents and agreeing to pay the additional fee, my parcel still did not arrive. I contacted the agent multiple times, but received no response until I reached out to a new agent on March 2, 2021. They informed me that my package could not be located at the moment, leaving me feeling dismayed and frustrated.

Overall, my experience with UPS Courier was disappointing and I will not be using their services again. Despite paying extra fees and providing all necessary documents, my parcel was never delivered and it seems as though my gifts inside may have been used by someone else. I would caution others to consider alternative shipping options before using UPS Courier.

I recently made a purchase on Best Buy for a TV fireplace stand and a new TV. I was excited to receive both items on the same day, one delivered by UPS and the other by Best Buy. However, I received a notification that UPS would deliver my package on Friday instead of Tuesday. While this may be great for most people, it was not for me as I live in a neighborhood where packages are often stolen. The notification stated that the package would be delivered by 7 pm, but I had to take the day off work as I had no idea when it would arrive. At 4:30 pm, I received another notification that "delivery was attempted at 3:30 pm," but no one knocked on my door or left a sticky note. I was infuriated and called UPS to inform them of the situation. I had already scheduled to take Tuesday off work to accept delivery of the package, and I had to take an extra day off work on Friday. I knew that UPS would only attempt delivery three times before sending the package back. My notification said the next delivery attempt would be on Saturday, but I had to work on Saturday, Sunday, and Monday. If delivery was attempted on Saturday and Monday, they probably wouldn't come back on Tuesday because that would be the fourth attempt. The representative gave me a story that my package was on a "business" route, and therefore no delivery attempt would be made on Saturday, even though my notification said that. He said they would only attempt delivery Monday to Friday. I was frustrated that there was no way to notify the driver or his office that I would like the package re-delivered on Tuesday.

I'm an Uber driver, and I was three hours away from my home when I received a notification on Saturday that my package was delivered. I was frantically worried that someone would steal my package, so I reached out to my daughter to see if she could go to my home and retrieve the package before it was stolen. She was also busy and not near my home, but she was able to go to my house after about 45 minutes, and the package was still there.

This was by far the worst UPS experience I've ever had. It should have been super easy to reschedule delivery, but it was not. It cost me money because I had to stay home for a delivery that didn't happen. Also, if I didn't need to sign for the package, then why didn't they just leave the package like they did on Saturday?

In the various attempts to have this package rescheduled to Tuesday, I signed up for some UPS program for $20/year so that I could reschedule delivery. But guess what? Because I purchased this option after my package was on its way to me, there was no way for the program to sync up to this package. However, it would be in place for future packages.

Why do I have to pay to do their jobs? Why can't I just reschedule a package with ease? There should be an option to log in, put in your tracking number, and make the necessary changes. In this day and age of all this modern technology, such as cars driving themselves, UPS has not been able to make it possible to change a delivery date or give accurate information. Please don't lie and say your package is on a business route with no delivery on Saturday and then without notice deliver my package on Saturday.

UPS needs to fix its system to make it easy to reschedule a package. Please, for the love of God, do it for free!

My experience with UPS has been absolutely terrible! I downloaded the UPS app so that I could keep track of my package and get updates on its delivery status. However, my package was scheduled to be delivered between 1-5pm on January 5th, 2022, and I didn't receive it until the next day.

The app kept giving me updates on the delivery time, but they were constantly changing. First, it said that the package would be delivered by 7pm, then it changed to 9pm. When I checked the app again, the truck was in my neighborhood, but the package still hadn't arrived. I called customer service, and the woman I spoke to tried to tell me that my package wasn't on that truck. She said that they have more than one truck and that just because a UPS truck was in my neighborhood didn't mean my package was on that truck.

I was confused because the app was tracking the truck that my package was supposed to be on. The woman put me on hold and came back to tell me that my package would be delivered by 11:59pm. I was skeptical because UPS doesn't deliver that late in my neighborhood, and the truck was heading away from me.

The next day, I received an email saying that my package was delayed due to adverse weather conditions. This made no sense because it was cold but in the 40's, and the truck was in my neighborhood. I called customer service again, and they told me that my package was being held due to adverse weather conditions. I explained that the weather was fine, but they insisted that my package couldn't be delivered.

They promised that someone from the customer hub would call me back, but I never received a call. When I called back, they told me that my package would be delivered the next day, but we were expecting a snowstorm. I asked if I could pick up my package, but they said that I couldn't until the next day and that it would cost me.

Overall, I'm extremely disappointed with UPS's customer service and delivery process. It's frustrating that they can't seem to get their act together and deliver packages on time. I hope they can improve their service in the future.

I've had some issues with UPS in the past, like delayed deliveries and such, but nothing too terrible that made me think they were worse than FedEx (who I think is the worst of the worst). But honestly, I haven't had many packages delivered by UPS, so I didn't really have a solid opinion of them until now.

So, I made the mistake of buying something on eBay again and was eagerly waiting for my package to arrive. When it finally did, I was disappointed to see that the box was torn open on two sides, three of the corners were damaged, and it was left in front of my door, balancing on one of the sunken-in corners. It was almost like a joke, but it wasn't funny at all.

The worst part was that the package contained fragile electronic equipment, and upon opening it, I found that the remote control was missing, a leg and foot were missing, two sets of cords were missing, and the main unit was broken. I contacted the seller, who claimed that they had packed the shipment well and that the shipping company was loading crates on it. But when I opened the package, I saw that they had just thrown everything in a box with no padding or protection.

I contacted UPS to see if they had a lost and found or if there was a way to contact the warehouses where the package had been, but they said no. They told me to file a claim, which I did. But the shipper was refusing to refund me, and I was left with a broken item and missing parts.

A few days later, UPS called me to say that they were closing the claim and that I should tell the seller to file a claim since they were their customer. I was so angry that I told them to f-off.

Honestly, I don't think I'll ever use UPS again, and I'll try to avoid sellers who use them. They clearly don't care about their customers or their packages, and I don't want to risk having another broken item or missing parts.

I gotta say, I had a pretty bad experience with UPS. I ordered a product on Amazon and it was great, but the shipper was just terrible. When the package arrived, it wasn't even in the original Amazon box! The original label was cut from the original box and taped to a generic box. There was no letter, no explanation, and no Amazon logo. I was really hesitant to open it, but I figured I'd take a chance. Luckily, all of the product was there.

But get this - after I left a review about my experience, I got an email from UPS asking for more info. I explained that I've had five shipments in the last six months that arrived damaged. I don't mind the damage so much, but I wish UPS would own up to their poor handling of the product.

For example, I bought a vintage cast iron umbrella stand for $500 on eBay, but it arrived broken. It would cost a lot to repair it, so it's basically unusable now. And get this - it's listed on other sites for about $2,500! I'll never see that kind of value now.

I also ordered two cedar chests for memorials to my parents. My mother died in January, so this was really important to me. But both chests arrived damaged, and my dad's was really messed up. And of course, they were shipped through UPS. And to make matters worse, their customer service number put me in an infinite loop and I couldn't talk to anyone. I had to put in a tech support call just to log in to my account on their website, which was having issues because of some unnecessary changes to their password configuration.

When I finally did get through to someone, I had to deal with several people with really heavy accents that I could barely understand. And get this - it's clear that UPS has outsourced their customer service to avoid their customers. And it's all offshore, too!

Just recently, I ordered a Samsung sound bar for my TV from Amazon. It was packed by Samsung and traveled many miles to get to the Amazon distribution center, but the box was still bashed in and the Styrofoam was broken in many places. I was really hesitant to accept it, but I did and it worked out okay.

UPS has been emailing me to log a claim, but I don't see the point. They'll just deny it anyway. They're more than happy to take your insurance money without discussing the exclusions. Apparently, if the boxes aren't certified, the guarantee is invalid. But who can read the fine print? And even with COVID, they're never satisfied with the photos you send in for a claim. By the time they respond, the package has already been destroyed. I don't have the space to keep a box that might be used in an investigation.

All in all, UPS is just terrible at customer service. They shouldn't be in business if they're going to extort money from consumers and not be accountable for the services they provide. In my world, I'd lose all my clients if I overcommitted and underdelivered, not to mention lied, deceived, or ignored my customers.

I have a feeling that more and more people are going to leave reviews like this, and it might be too late for UPS to turn things around. Customer service costs nothing, but it can cost everything. Good luck, UPS - or should I say, good luck to the American consumer!