UPS
Reviews and Complaints

I gotta say, UPS is a real piece of work. They can't seem to get anything right, and their customer service is a joke. I mean, seriously, how hard is it to deliver a package? Apparently, it's too much for them to handle.

I had a package that was supposed to be delivered to my home, but the driver claimed that nobody was there. Which is a total lie, by the way. I was home all day, waiting for that package. But instead of leaving a notice or trying to contact me in any way, they just took the package to some random Access Point miles away from my house.

And to make matters worse, the package contained some sentimental items that belonged to my grandmother, who recently passed away. So you can imagine how upset I was when I found out that the package was missing.

I tried to contact UPS to get some answers, but it was like talking to a brick wall. They kept giving me the runaround, promising to redeliver the package but never actually following through. It was a total nightmare.

Finally, after days of waiting and worrying, I decided to take matters into my own hands and go to the Access Point myself. And let me tell you, it was not easy. The package was damaged, and it took me forever to carry it back home. But at least I finally had it in my possession.

Overall, I would not recommend UPS to anyone. They are unreliable, unprofessional, and just plain frustrating to deal with. If you want to avoid a headache, go with a different shipping company.

I recently moved to a new condo and ordered some items online, including a broom. Everything was supposed to arrive 4 days ago, but the broom has yet to show up. The only difference between the broom and the other items is that UPS is responsible for its delivery. My condo has a package drop-off, but the UPS driver seems to be having trouble finding it. FedEx, Amazon, and USPS have all found it without issue, but UPS keeps reporting "delivery attempted - unable to deliver." I've called UPS multiple times to inform them of the package drop-off location, but each time I get the same response and the driver never seems to get the message.

I used to work for UPS and know that package tracking is taken seriously, so I found it strange when I couldn't track the package and get an ETA of delivery. I decided to wait for the driver to arrive and see what was going on. I waited until around 5pm, the time the package was recorded as "attempted" in the past, but no driver showed up. I waited the rest of the day in a common area with windows to the street, but still no driver. Finally, around 9pm, a UPS truck showed up on the other side of the building and the driver attempted to enter a door that is always locked. When the driver couldn't get in, they got back in the truck and drove off.

I'm quite upset at this point and have tried to contact UPS multiple times, but to no avail. I'm hoping that someone reads this review and can help solve the problem. It's frustrating to deal with a delinquent service provider, especially when other companies have had no trouble delivering packages to the same location. I'm putting this review on any site that will allow it, as it's the only avenue I have left to report the issue. It feels like I'm calling for help in a cave, but hopefully someone will hear me and help resolve the problem.

UPS is the worst courier service I have ever worked with! I was supposed to get two packages from a shipper who I have done business with for over 10 years! I never had a problem with FedEx or any other courier, except UPS. The two items I purchased from the reputable shipper were now sold out online and in store and the retail value of these were now $1200! The packages were supposed to be delivered on a Monday. I waited all day and finally around 5:30-6 pm I went into my UPS app to check where they were since they were on the truck in route since 8 that morning. Come to find out UPS noted on the app, again I wouldn't have known this if I didn't go in and check (no notifications from UPS and my notifications are enabled in the app btw) that the address was missing an apartment number. But here's the thing, I verified with the shipper that they had my correct address and they did. They had my address including apartment number. So I went in to UPS and updated my address and highlighted the apartment number that they said was missing on their side. The system accepted it and said they received it and when I spoke to UPS they said it was entered in CORRECTLY. The following day I was watching the tracking through the app, I kept coming back and refreshing because I was excited to get these two packages. By the time it hit 5:30-6 pm the following day, I refreshed the app and it said that "customer refused packages" which is NOT true! I never spoke to the driver, no one ever rang my door bell, and I never saw the UPS truck. NOT ONCE! I was patiently waiting and checking on the hour every hour! So then? furious at this point I call UPS and that is when the nightmare began. I spoke to at least 7 reps from UPS over the week and I was given excuse after excuse and empty promises. No one could tell me where my package were at because that night I wanted to go to the facility that the driver apparently returned the packages too, and pick them up. They couldn't find them! So then I saw through the app that they were shipped out of the local warehouse at 3 am. I called furious again, and at this point they had told me a manager would call me back - never did, called again I was promised a manager would follow up in 20 mins, never did. And it was like this the entire time.

I finally got in touch with a manager who wrote up a case number? which is another joke in itself. The manager stated that I could call UPS on Monday when it's back to it's finally destination and they could re-route the package. I called on Friday since I saw it scanned through at a warehouse and asked to speak to a manager. Again it took 20 mins talking to a representative and I kept referring to my case number and told her I need to speak to someone higher up. After that argument for 20 mins finally I got to a manager. I asked the manager to read what the notes in my case had said and it was NOTHING we discussed with the previous manager who created the case. No where In the notes did it say that I needed to call back in once it goes through a scan to have them flag the packages and re-route them to me. NO WHERE. Again - another lie! So the other manager said that they were going to call the shipper come to find out they needed me on the phone so I called the shipper where I made the purchases with. UPS asked them if they could re-route the packages and per policy the shipper cannot do it once it's returned. The manager who I spoke to stumbled across her words because at that point she knew they messed up big time, and ended up transferring the call to a survey and basically hung up on me!

The customer service at UPS is literally the WORST I HAVE EVER EXPERIENCED! How UPS is still in business is beyond me! I am warning you now, DO NOT USE THEM. I'm now out the two packages and I have to pay thousands of dollars to repurchase these that are now sold out through the shipper! UPS didn't do a damn thing about it, took no responsibility other than "something happened to our system and maybe the driver doesn't know the area" are you KIDDING?! ZERO stars in fact negative stars. They can't read at UPS apparently and management doesn't give a damn. Clearly.

Since April 21, 2023 we have not received any payments for claims approved for Lost and / or Damaged Packages. Initially - we received a notification which we promptly responded to re: Checks Being Returned due to the fact that the Mailing Address we provided that included a Unit # was not being used on the Checks. We have responded several times that this needed to be remedied yet we are still not receiving the previously returned checks nor the new ones.

1ZA09H100303954149

1ZA09H100314724617

1ZA09H100323050346

1ZA317K50201748533

1ZA317K50313542230

1ZA317K50319899612

1ZA317K50323525230

1ZV06W180307312107

1ZV06W180338033879

1ZV3F4500367271133

1ZV3F4500367622718

Paid extra for overnight delivery.

My chair is about 10 feet from the front door. We have a wooden door. We have a working doorbell.

I looked out about Noon and found a "Sorry we missed you" note from UPS claiming they would take my package to a UPS store and I could get it tomorrow.

The doorbell never rang, the driver did not knock. There were a couple of packages from AMAZON on the doorstep, which I knew about. That's why I went to the door.

This has occurred with UPS several times before. Now I spend an hour on BOT chats, robot answering systems, then trying to make myself understood to some drone in a noisy boiler room somewhere in Kolkata. Still no information, still no package.

I begged my supplier not to send by UPS, even said I would PAY to have FEDEX pick up up, but no soap.

The deepest, hottest, foulest abyss in Hell is not a bad enough place for UPS to go. FEDEX is not perfect, but UPS is the worst.

Seven days ago, I ordered a toner cartridge for my laser printer and UPS was supposed to deliver it to me. So it's been bouncing from Quebec, to Caledon, then a Mississauga access outlet, then back to Caledon again, then back to the same access point, then returned to sender.

On last Friday, they said I wasn't available, which was a bold faced lie. I was home and nobody buzzed my apartment, nobody called and nobody knocked on my door, so my parcel was never delivered. Now I have to contact the shipper and I've done that over 10 times now.

My parcel has been bounced around like a volley ball. Nobody knows what they're doing and they have lied to me countless times now in a week.

They make Canada Post look really good.

Wow these guys at ups, charge 32 dollar extra (in top of another 30 usd 42 cad, to ship), for a 40 cad value item and never have any choice of delivery, like all other shipping companies? It is absolutely dissgasting, they take customers extra money without any explenation in why or any justification, just making them pay extra for nothing, and than, slap them in the face when it comes to an easy normal request. What a joke.. I will never in my life use you for any shipping service, nor will I ever buy anything shipped with ups. You are literellly a joke.. A complete joke for customers with no service what so ever. I it's just a matter of time, that canadians had enough of being charge unjustifying amounts without any oroof of why and where or if, these charges are declared in profit!

Package was mailed on May 15th, 2023 from UPS in San Diego, CA to FT. Lauderdale, FL. Tracking shows that the package made its way across the country but when it was received and recorded by a local FT. Lauderdale UPS facility on May 19th, it disappeared. I filed a complaint and its been 3 weeks now and no response. I have sent 2 requests for updates via the UPS web site and no response. I have called multiple numbers which either do not answer or you get referred to another number that either does not answer and referred again. Obviously UPS has strategically set the system up to not pay any claims and totally frustrate the customer with the goal of the customer giving up. It’s quite remarkable that a company of this size has zero regard for its customers.

Yesterday I went to drop off a parcel, the women scanned the barcode then told me to go to the Postoffice, I went to the Postoffice, waited in a long queue, at the counter the man informed me that this is UPS and that the post office has nothing to do, he added that who ever told you to come to us is just being naughty..

I went back to CHARLIE’S, I told them what happened in the post office, a guy then told me, yes, the post office to print the label, he was the one of the most unfriendly, rude and careless person I’ve ever met.

I went back to the PO, I have been told that they do NOT print for UPS, he added that this CHARLIE’S is known for being unprofessional and rude, he added that I must raise a complaint.

This shop is a very bad image for UPS.

As my computer died and I needed one ASAP, I purchased one from Best Buy which could actually deliver quicker than one would be available for in-store pick up...hahahahah... well quicker if 1) delivery driver would actually knock or ring the door bell for a signature required delivery 2) delivery driver would have attempted to deliver the next day as promised 3) the package would have actually wound up at the UPS pick up store we were told it would be dropped of at instead of as promised delivered on day #2 AND day #3. After speaking with UPS MULTIPLE times on day 3 of taking off from work for this much needed computer delivery... I was told they "are not required to knock or ring the door bell for deliveries requiring a signature"!?! Are you kidding me? Am is supposed to wait outside my door for 12 hours in the 100 degree Texas sun waiting for your lazy [censored] delivery person to "possibly" show up? I will NEVER use UPS again nor will I give my money to business who use UPS to ship.. I am done!

I sent multiple package shipment through UPS Store Newton, Surrey, BC on 02/24/2023 via tracking number- 1Z24RW446809093877. My package was lost and I didn't get any refund from UPS. the store manager never told me that insurance was mandatory. he told me that it was optional. The UPS website states that all packages are covered by 100$ insurance and any coverage above it is optional. Now the store manager- Harry states that I will not get anything as I didn't buy insurance at that time. The tracking id states that refund has been issued on 03/24/2023.He didn't even provide me with all the paperwork. He just gave me 1 slip and said that rest would be shown from 1 tracking only. He refused to talk to me when I confronted him.

There needs to be a class-action lawsuit. I'm hoping there's a lawyer out there willing to take this up.

I have now had 50% of my deliveries with the fake "attempted to deliver" notice given to me, including today. I was standing outside of my home, waiting for the package. I was even standing inside the front gate, so the truck would not have to use the gate code. I then watched, with my own two eyes, the truck drive by and received a text shortly after, notifying me of a "delivery attempt -- we'll try to deliver again on the next business day (which is Tuesday -- 3 days away).

This is a well-known scam and courier services need to be held accountable.

I handed my package to my usual ups, but instead of the nice lady whose been taking my package for months, it was a man ive never seen before. He tells me he cannot take the package because of customs rules and he needs an invoice. I tried to explain that my packages were done through net parcel and with the edi tag, they dont provide invoices. The man got irate and started raising his voice at me, yelling, and saying 'get out'. I went to a different ups that im more accustomed to who gladly took my packages and explained to me that the angry man was inexperienced. Its quite frustrating that a paying customer has to go through this. Ups please take action.

UPS is lazy, corrupt, and useless!

Unfortunately, I forgot to find out how an online site ships before I ordered. I always ask, and if they use UPS I order from someplace that does NOT use UPS! This time, I forgot.

Monday 5/15/23 I get an email stating my package will arrive the next day before 7pm, from UPS.

Tuesday I get an email from UPS stating my package will be delivered on Wednesday before 7pm.

Wednesday I get an email from UPS stating my package will be delievered THURSDAY before 7pm.

Thursday I get an email from UPS stating my package will be delivered Friday before 7pm.

Friday I get an email from UPS stating my package will arrive SATURDAY by 7pm.

Saturday I got NOTHING!

Here it is SUNDAY, and I get an email from UPS stating I will get my package MONDAY before 7pm...and the LIES CONTINUE!

If the place I ordered from used FedEx, I would have had my package when they told me I was going to have it!

Make SURE you ASK how a place ships, BEFORE YOU ORDER FROM THEM! If they use UPS...SHOP SOMEPLACE ELSE!

Recently ordered a high value item that is in high demand from a manufacturer that chose to ship via UPS. Package was stolen/lost at UPS in Chicago so I had to be refunded the money and the item is no longer available. Found one on EBay, paid a little more, and surprise! Shipper used UPS and once again package is “lost”. [censored] UPS. I hope everyone involved in stealing and/or mishandling these packages gets anal cancer and dies from the inside out.

1. The tracking number 1Z9W092W6759418446 has been waiting for delivery for a month, and UPS has never received any response regarding the status of the goods. Currently, we need to verify the status of the goods, whether it is lost or due to other reasons.

2. UPS provided us with a local phone number, and the customer called to verify the condition of the goods. The local customer service replied perfunctorily, and we need to verify the status of the goods as soon as possible. Please call the customer's phone number:+[protected]

If the goods are lost, please provide proof of loss to the customer as soon as possible

I am so tired of this company! I live in apartments, I put my apt number fully on the shipping and this driver still had problems reaching me! The order said attempted to deliver and said it was left at my front door, lies! I checked everywhere! My neighbor, my leasing office, even the apartment across the street with the same apartment number as me. Still nothing! So my wife say make a claim, ok sure. I make the claim, these people take me around the world to get even a lil info. They swore me up and done their driver put the package in front of my door. Ok then show me a picture witch they suppose to take! No picture granted. At this point I’m still waiting on my claim but, this had not been the first time dealing with ups! They have me so stressed bec now I can’t give my wife her UGG boots for her bday!

1Z9W092W6759418446, he has 3 pieces of goods, one of which has been showing scanning since it entered the warehouse on March 24th, and the other two pieces have not been updated since March 24th. He has contacted UPS but has not received any effective response. I don't know if the goods have been lost now, no one has told me, it has been a month. I don't understand why it hasn't been delivered for so long?

4/25/2023

I paid last week to a vendor for an item to be shipped by UPS Overnight Air-Fast on 4/18/2023 located in OHIO to be at my home 4/19/2023. Cost me $64.89 extra to send UPS overnight-fast. The package never came, I filed a claim and then I could never l look up where the package was after 4/19/2023 it "stated the package was still in Columbus, Ohio and a claim was filed. It was suppose to be in Missouri 4/19/2023.

Then yesterday 4/25/2023 got information updates on package of location where it went to AZ 4/19, then IL 4/24, now in St. Louis, MO 4/25, 6:30am...it was miss sorted. UPS stating each day it would be delivered that day. I know that the package in St. Louis, Mo today 4/25/2023 will not be delivered 100 miles away to me at 9:30am...even with UPS stated it would on tracking.

The UPS is not even contacting the sending about their mistake and offering a refund for the services not rendered. Why? Technology today with payments is immediate, however UPS is not giving refunds immediate? Why?