UPS
Reviews and Complaints

My home is made like one big house, but suite A is in the front and suite B is on the side toward the back. The package delivery driver can not get this right to save his life. This is all the time, but currently, I have a textbook package missing. Now I'll be behind in class until it's resolved. Lazy drivers rushing all the time causes major issue

I never received my package from UPS. I checked the tracking info on the ups site.
It states it was delivered to my mailbox and it was not.
I tried getting additional information through the UPS website, and it is not helpful at all for this problem.
The tracking # is 1ZE04806YW12562899
I would really like someone from UPS to investigate as to where my package was delivered. I did not sign for it, and I'm assuming UPS didn't confirm where they drop off my package either.

My address shows the street number and the notation "side door". I do not use the front door except on rare occasions. My driveway leads to my side door. Today I got a package - to the front door- and "side door" on the label was scratched out and written in by hand was "no time". ?!
1- If this was an apartment and the front door led to the upstairs apartment and the side door led to the downstairs apartment (easily done), the parcel would have been misdelivered.
2- The distance from the front door (up a set of porch stairs and across the porch to the door) is negligible to that of the side door. Saved 10 seconds, if any- maybe?
3 - The USPS delivers to my side door whenever I get a package from them - they normally drive into my driveway.
date: 06/07/2018
Steven Boughter
145 Millville Rd.
Bloomsburg, PA 17815

Please have a talk with the driver of your delivery van Utah License Plate 005 XRX driving in Salt Lake City, UT at 9:20 a.m. on 6/7/2018. They need to be reminded that when changing lanes they do not have the right to merge into a sedan and force it to break and move over onto the shoulder of the road even though they are a larger vehicle. They also need to be reminded that unless they are completely in front of said sedan, the driver of the sedan cannot see that the delivery truck's turn signal is on and yield to them. At any rate, signaling does not guarantee right of way. Signaling when the other car can't see your tail lights its pointless. This incident occurred on the off ramp from I-80 onto State Street this morning.

Every UPS package requires a signature even when the sender doesn't require one.
I have spoken to the UPS drivers and they told me to contact the corporate offices to complain about this and change this.
I live at 48 alkamont ave, scarsdale NY 10583
this is my home.
there are no business in this area.
all residential homes.
this thing with having to sign all packages occurred about two years ago.
I spoke to the local UPS office and they told me they will correct this but they did not correct it.

John Salvi

For the umteenth time, the driver did not bother to deliver Amazon's package to my apartment... he just dropped it off at the manager's office. This happens 9 times out of 10 that I check on-line wondering why my package wasn't delivered as expected, and then I see that it was "given to receptionist" at manager's office or "left with Mr. Smith at front office ", etc, etc.
Now, I am 77 years old, have multiple medical problems, live alone, and rarely drive. I do most of my shopping on-line for those reasons, and I expect my purchases to be delivered to my apt. as directed.
I am at home most of the time, and all of the time when Im expecting a delivery, but your drivers are so lazy they just drop packages off at the nearest building, the manager's office, rather than go less than a block more to deliver to the proper address.
With UPS this happens no matter what is being delivered, be it books, microwaves, vacuum cleaners, etc. Because of this on-going problem I recently told Amazon that Im seriously considering refraining from doing any further business with them and pay someone (on my mimimal income) to shop for me.
Your drivers need to be inserviced re. what is expected of them and consequences given for terrible job performance. It would be an excellent idea to mail questionnaires to all your customers-- if you really want to improve customer satisfaction.

On 06/4/2018 around 2:10 AM the part time supervisor Crystal, from the sort aisle at the Phoenix Hub got upset like she normally does because she brings her problems from home to the work place. She angrily with full force started slamming boxes on the belts while screaming an yelling. If it would of been a regular employee, not a supervisor they would of got fired immediately. I find it unfair for the customers expecting undamaged packages. I would not recommend shipping with UPS.

I was driving east on I-20 past Haughton, La. We got about 5 cars behind truck #255485 who was in the passing lane beside another 18 Wheeler. He stayed beside that truck for a minimum of 3 miles, but probably 5 miles. It appeared that he wanted to stop cars from getting past, even when he could have gone on like downhill. He was going between 60&65 mph in a 70 mph. Traffic backed up for over a mile behind us. The traffic was not really heavy but became heavy behind us. It was single trailer 18 wheeler, the first part of the license # was P640. Other people were trying to get to work but were hindered. This does not reflect well on UPS. I do not want a driver fired but to give him a talking to.

Info Notice numbers : [protected]/[protected]
On 05/31/2018 I talk to a live person at your customer service center, and reschedule the delivery visit to 06/04/2018. However the UPS road carriers decide to make unsuccessful delivery attempts before that and close the case. Now I have to drive all the way to your what ever that place is and spend my time and money on this.
Is there some value with your customer service? Do you really care for the customers' or their requests?

Hello,
I have now had two encounters with the same driver in my neighborhood (CA license plate no.70476W1, truck no. 165781) in the last month which felt either needlessly confrontational or dangerous.
Incident #1 took place in Oakland at the corner of 6th ave and 19th st. The driver stopped in an impassable area. In doing this she blocked traffic on the street going in both directions. I asked her to move her truck forward after about a minute, so that I could pass. She did not acknowledge me and my repeated requests for her to pull through for 5 minutes. She eventually moved forward then pulled over to tell me I was a [censored] as I finally was able to pass her.
The second incident happened yesterday as I was on Lakeshore avenue pulling out of a parking spot. This area of the road is residential and 25mph speed limit. She honked at me from quite a ways away to warn me that she was passing by, and proceeded to fly passed me at about 40mph. I noticed she honked at multiple pedestrians as well as they were preparing to cross the street.
Please talk to this driver about safe driving practices, obeying the speed limit- especially in residential areas, yielding to pedestrians, and behaving less aggressively while she is on her route.
I really don't want to encounter her again with the attitude she has now, and will go out of my way to not use UPS so that I don't have any deliveries from her.
Thank you in advance for addressing this.
Vanessa Rose

Looking for notary, UPS came up ininternet search . I put in an appt which had an open schedule (I work near North Brunswick store but their schedule was from 1:30 to 3:30 ) i had an appt for 9:30 am. Went to store and person at the counter saod Ashley will be here 1:30 if uou ll come back then. Never again !Date and Time: Thursday, May 31, 2018 - 9:30AM EDT
Location: The UPS Store #6499
293 Rt 18 South East Brunswick, NJ [protected]
Appointment Type: Notary Services
Confirmation Number: VV861WX0

On May 31, 2018 a driver delivering a package backed in our drive which is 29 ft wide and backed over our edging breaking several of
Them also separating them from the dirt and just left it. My mother was home and observed him doing so. This is the 2nd time in less than a month. The first time only slight damage and we fixed it. This time major and he should have at least told us I have photos of the damage.

Had package coming from Chase Bank UPS didn't bring package to door but left info slip on gate & gate was not locked. I have had packaged delivered before they would always come through gate knock on door scan 0ackage I sign if necessary and they would leave. Why my package wasn't delivered I don't know. But something needs to be done about it immediately.

Your UPS guy left a big package from vitacost at my neighbor's house instead of delivering it to mine. He obviously did not take enough time to read the address. I do not have a fence, and I do not have a dog, so he has no excuse.

My neighbor is at 2811 Blair Blvd.,
Nashville TN 37212

I am Nancy G. McFadden
2813 Blair Blvd
Nashville TN 37212
phone [protected]
[protected]@gmail.com

I want someone to let the UPS person know that addresses are really important for delivery.

I am just lucky my neighbors are honest and no lazy.

We get other deliveries from you as well. I let Vitacost know so they can tell you their views on addresses.

Nancy G. McFadden

On 5/23/18 UPS attempted to deliver a package which required a signature, we were not available. The notice on the door said they would try again the next day, so we stayed home and waited. No package was delivered, it was taken to a UPS Access Point requiring us to drive across town and pick it up. I went on line to change delivery instructions and was told it would be delivered on 5/29/18, again no delivery. Really disappointed in the customer service and follow through.

1Z0631814238685956 UPS Tracking Number
InfoNotice # 9432 9447 336 6

Tracking # 1Z345910299465718, which was sent UPS 2nd day air for a reason, I need this a/c control board as the temperatures are 95 degrees.
I called the Sierra Vista office and was told that it was sent on the truck that delivers to zip code 85638, (which just happens to be mine, as per the USPS and the tax map) and was told we are not in that zip code, seriously?
I have had packages sent to this exact same address for over 7 years and until recently, UPS can no longer find me? The funny part is this, this only happens when I order an item and PAY for 2nd day air delivery, in which I thought would get it here quicker, I guess I should of learned by the past non deliveries.
I get items sent via UPS from Ballinger, TX to me at the exact same address of:
6673 Gleeson RD Tombstone, 85638.
IF I put down the zip code for Elfrida 85610, as UPS claims I am in, I still don't get a package and they leave it at the post office in Elfrida, which is 15 miles away!
The Elfrida post office even has shown me the USPS map of zip codes for this area, guess what, I'm in the Tombstone 85638 zip code!
Trust me, if I was considered to be in the Elfida zip code of 85610, I would have the county change this and drop my property taxes.
So, UPS, for now on I will specify any items I need in a hurry to be shipped via FedEx,
To date, I spent an additional some $28 for 2nd day air shipping to take going on now an additional 4 days!

More than once I have received packages that I have ordered thrown at the
curb on a very busy road. For years my former driver always put them on
our porch. I have repeatedly called and been told that someone would call me from
our local delivery sight but that has NEVER happened. I am not sure it would even
do any good. I have seen where the same driver is also leaving packages at the
curb at other nearby residents in my area.

What can I do to get better service? I have even gone to the distribution site to talk
to them and still the deliver person does not seem to care about doing his job.

CAN YOU HELP ?

I sent a package via UPS from Pittsburgh, PA to NE Atlanta on Friday, May 25, 2018 with the hopes that it will arrive at the designated point on Saturday, May 26, 2018. I was told of the additional cost and gladly paid for it. I was also informed that the package would be there by noon, but no later than 3:00 p.m.

I even called the recipient of the package to make sure that there would be someone to receive the package and was assured that the apartment complex had well over 75 apartments and that there would be someone there to accept the package.

I tracked the package on Saturday, May 26, 2018 and saw that it was "attempted to be delivered" at 10:44 a.m. and no one was there to accept it. I immediately called the recipient to see what the mistake was and was told that UPS never made an attempt to deliver the package and that they would do it on their next business day which would be Tuesday May 29, 2018 or the recipient could go to the nearest location and retrieve it.

I am angry, because I paid the additional cost, I expected ups to uphold their part and mostly I labled the box with prescriptions as the recipient needed them. No I am told that there is no recourse, I paid the additional fee for nothing and ups basically lied to me with an "non-committal" promise of next day delivery.

I will never use ups again. I will suggest to friends, colleagues and anyone who will listen to not use ups as they do not keep their promise.

UPS Center 07/32 15223
1821 Beaver Avenue
Pittsburgh, PA 15233

Reg 5-25-2018 18:37
Paul

1 next Day Air $104.16
total $104.16
Charge $104.16

Package was shipped from

Geraldine Platt
1239 Dickson Street
Pittsburgh, PA [protected]
[protected]

Package was shipped to
Stephen H. Platt, Sr.
144 Ponce Deleon Ave NE
Apt. 1126
Atlanta, Georgia 30308-4123Paul
[protected]

Shipping information
UPS Next Day Air res
3.1 lbs actual weight
4.00 lbs billable weight

Email notification: Ship
Saturday delivery

Description of good: Prescriptions

Next day air res $80.22
Service Options $16.00
Fuel Surcharge $ 7.94

Driver had truck blocking road. When he got honked at, he assumed it was me then stalked me to my drive way, and just sat there staring at me. Blocking the road again I may as well add. This is intimidation of an old lady. If I see him again I will call the police. This all occurred about 12 pm on Dallas Hollow Rd., Soddy Daisy, Tn.
If he's this bold now, I would say this is a habit that needs to be stopped.

Do not use ups for anything! Ever!

For some reason, within the past 24 months, ups so-called "delivery drivers" refuse to deliver packages to the addresses on the packages! I live in an area where there are a lot of elderly people who order medical supplies and drugs to be shipped to their doorstep, and they are not! Even I have packages that have been shipped via ups dumped on somebody elses doorstep!

The addresses are clearly marked and labeled on the package, yet these lazy, brain dead, worthless fuktards can't even get a package to the front door of the address where it's supposed to go!

Packages for this area have been found dumped behind bushes, dumped on the doorstep of vacant residences, dumped on the sidewalk, and there have been several people claim to have witnessed ups "delivery drivers" dumping packages in nearby garbage cans and dumpsters!

I, myself, have seen a ups driver pull up to an outside garbage can and dump a load of small packages in it!

This is a vile, corrupt, and diseased company! Don't do business with them!

They cost the consumer industry billions of dollars a year in "lost" packages, merchants having to dish out billions a year in refunds because customers didn't get what they ordered, and billions of dollars a year in wasted resources, wasted products, wasted fuel, and wasted consumer time and effort in buying online!

Not to mention the billions of dollars a year, wasted on paying these pieces of human garbage to deliver your package that never gets to its destination!