UPS
Reviews and Complaints

After reading several complaints here about ups I think its very sad that they can commit consumer fraud and nobody does anything about it.. I think everybody that has been scammed by ups and crawford insurance should file a class action lawsuit and then maybe this fraud would stop because they are making a fortune by stealing from consumers over and over again.. If everybody gives up and walks away they will continue to steal, lie, and committ consumer fraud with no punishment done.. My complaint has gone thru the bbb and they said they have thousands of complaints about ups and are finally going to look further into it and them.. Also have filed with the illinois attorney general's office and they are investigating the matter also but the only way it will stop is for everybody involved to complain enough to get a resolution..

So I payed $120 to have my computer shipped to me via UPS. This includes the insurance I paid. My computer won't start up. I think the power supply was busted in the shipment. Bottom line, I paid for insurance. I filed a claim through the UPS website, and according to their procedure, they are supposed to call to schedule an inspection. INSPECTION. So, they've stopped at the shipping address twice, unannounced, and have requested to take the package. You think I'm a ###ing idiot and going to let some [censored]bag delivery boy TAKE my ###ing computer? Who the ### do these people think they are? And then, when I tried to call the local office, I said that I needed help...and the lady was all nice and was like OK...and when I started to explain that I had filed a claim...She was all like, "WHAT? I'M SORRY. YOU'RE ALL MUFFLED!" ###! PLEASE! So yeah. I'm thinking of threatening a lawsuit, simply because there's no other way to get through to these ###tards. I'm going to attempt to call the office again tomorrow, and if I don't get through with the office, I'll take it corporate, as high as I can go, until they do something, or I do something.

### UPS in the dirty ### that it is.

After selling an expensive item $2000.00 that I purchased insurance on with UPS and shipped item thru UPS (tracking # 1Z610X754219780041). When buyer received item it was destroyed, buyer returned item to me in original packaging and inside of original box and put box inside of another, after recieving item back I contacted UPS and was refused by UPS to have the item investigated. After numerious phone calls for 2 weeks and 3 attempts of sending pictures of the damaged item and packaging to UPS's insurance (Crawford) I was told by UPS and Crawford (UPS Insurance) that the bubble wrap I used has small bubbles and I should of used large bubbles and the claim was denied. I have been shipping thru UPS for about 10 years now and I check the UPS online requirements quite frenqently espacailly when sending expensive items like I did in this case. UPS online packing requirements says nothing about when to use what size bubble wrap. UPS and Crawford Insurance have used every excuse they could come up with not to pay the claim.I feel UPS and Crawford insurance are committing consumer fraud by selling something and not honoring the claim when UPS damages the item..

Here's a letter we just sent to UPS about our terrible experience with them:

We recently moved from California to New York and shipped some of our belongings through UPS. We were absolutely appalled throughout the process at the singularly unhelpful and often rude customer service we encountered. We would like to share with you our experience with your business in order that others who entrust their belongings to you may not regret their decision as much as we regret ours.

We grant that the cause of the problem was originally our fault. Due to a miscommunication, our mailing address on the packages was incomplete, with no apartment number listed. We do not in any way hold UPS accountable for the initial failed delivery. Luckily, we had been tracking our packages closely on the UPS website and noticed that there was a package “exception.” We did not want the packages to be shipped back to California and then have to pay to reship them, so we immediately got on the phone to try to figure out the situation. The customer service agent on the main UPS line was quite rude to us, refusing to give us any information whatsoever about the packages since we were not the shipper, only the receiver. Therefore, we called my boyfriend's parents, who had shipped the packages to us, and had them call the number. It seems to me that the receiver of a package should have the same rights to it as the sender, but perhaps this agent was only following the processing directions she was given.

When the shipper finally got through to someone who could give them information, she was told that we would have to go to a UPS holding facility and pick up the packages ourselves, even though they had only attempted to deliver them once and our shipper had called to have the address changed to include the apartment number. This makes no sense from either a customer service or a business point of view. It is inconvenient for the receiver to have to pick up the package themselves and it must cost significantly more for you to ship the packages back to the sender rather than just redelivering them.

When we further pressed the issue, the customer service agent told us that we might try having the sender go to the shipping center from which the package was originally mailed and ask them to redeliver the package with the correct address. However, when the sender asked for their phone number, the customer service agent couldn't give it to her. It seems ridiculous that this process (which is not even clear will work) must be done in person from the shipping location.

For comparison's sake, we recently had Internet purchases shipped to us by FedEx, one of your competitors, and they attempted to deliver the package three separate times before asking us to come pick it up from the holding facility. We have recently moved to New York City, and therefore we do not have a car and are also a bit short on cash at the moment, so going to the holding facility to pick up our packages was not a simple request. We were going to have access to a car for the weekend, so we were hoping to pick up the packages on Friday evening, but we were told that the office closed at 5PM and was not open on the weekends. Therefore, we rented a U-Haul, which cost us $40 and a deal of stress trying to book the van at the last minute.

When we drove out to the holding facility on Friday, we arrived at the address UPS had provided us (in New York) only to find that there was no UPS facility at that location. We called the UPS main number again and spoke with an agent who was unable to help us with directions, but said she would transfer us to a supervisor. After 5 minutes of waiting, we were transferred to a lovely woman at the UPS number in Greenpoint, North Carolina, who obviously was unable to help us with directions in New York. At this point, we asked a man standing on the sidewalk if he knew where the UPS center was, and he directed us to it flawlessly. It turned out that the address you had given us was incorrect. We were a bit surprised that this man, who was completely unaffiliated with UPS, was better informed and far more helpful than any of your employees.

We finally arrived at the holding facility, where we were shocked to learn that UPS was in fact supposed to deliver our packages to us once the address had been changed (see attached photo). Additionally, the holding facility was actually open until 8PM, not 5PM, which meant that we had wasted the $40 renting the U-Haul. Thanks, UPS. The employees at the holding facility gave us trouble about picking up the package and then stood by and watched while we struggled to load the packages into our van. When I asked them for help with loading, the male employee (who looked far stronger than either of us) informed me that his job is to bring us the packages, and that's the extent of what he is supposed to do.

That statement pretty much encapsulates our entire experience with UPS. Throughout this stressful process, your employees gave us the bare minimum of help, if even that much. We ended up wasting time and money while getting rude service and conflicting information from different sources all within the same company. While we ultimately did end up with our packages, we feel that UPS did not live up to its promised standard of customer service. We will not be using your services in the future, and we will be sure to tell all of our friends about this experience as well. Further, we would appreciate it if you would reimburse us the $40 that we wasted on the U-Haul due to our being misinformed about the services you are supposed to provide. We feel that this is a small favor to ask, given your company's complete failure to provide adequate customer service to us.

Item sent to my business address -- the sender put the wrong zip code on. Okay so I had to wait for delivery to FAIL before anyone could fix the situation (stupid).
Once it failed, I go ahold of UPS - gave them the correct shipping information - they verified their computers had the right data and that it would be delivered the next day.
Well ...
"we're sorry you had problems" -> went to seattle -> label wrong - back to redmond - "we're sorry you had problems" -> next day back on another truck - back to seattle - another ### can't read takes it in the building then back to the truck and back to redmond - "we're sorry you had problems" -> SPECIAL message up the line and a call "we're sorry you had problems" guarantee you'll have it tomorrow...
Too bad that doesn't fix the label the ### behind the wheel reads.
Not only did they haul it INTO my building 3 days in a row and then back across to the same service center they picked it up from (too stupid to check his / her little hand held computer I guess) .. when a MANAGER corrected the label -- THEY WERE TOO STUPID TO PUT MY NAME ON THE LABEL ! And so, the box came back to my building .. the ### IN THE TRUCK is too stupid to go "oh hey, maybe this name on the other label is okay?".

FINALLY ... I make yet another call, get yet another call back and get a call from someone smart enough to TEXT MESSAGE the driver "hey, take that package to XYZ, floor X, Ste Y, Drop it off with Reception". GEEE SOMEONE COULD HAVE DONE THAT THREE DAYS AGO!

So PUSH ... PUSH HARD to be escalated to a supervisors desk for customer resolution. Someone who can TEXT THE DRIVER WHO HAS YOUR PACKAGE ...

Now we'll see if they can really deliver ...

While I go to work tracking package #2 -- Dear God, please if you have a SMITE left ... UPS really could use brown britches for a different reason than color.

I recently shipped a package with insurance to cover $1500. The package was shipped in a brand new box with all of the proper packaging materials. The package arrived in 2 days, destroyed, missing a $200 component and completely destroyed. The fact that something was missing from a sealed container, is bad enough, but then UPS told me that by not having them package the shipment, I was asking to have the box broken into. SO basically, UPS doesn't hold their employees accountable, and worse yet they won't pay the insurance.

The Ups has the worst delivery service that I have seen in my life. Those people are so laizy. I have been waiting for my package to be delivered to my house since yesterday, today since 8 am until now almost 6pm, I called them a million times, but it seems that they do not care at all. I want to make sure that next time that I will buy something online that the ups wont be the delivery one, otherwise I rather not to buy.
UPS gave me the worst days of my life. I could'nt do anything today, besides stay home all day waiting for them to delivered my package.

The above problem sounds similar to mine.For the past few years we've had the same UPS driver deliver to us; he's earned the nickname (behind his back) Mr. Happy because of the same deadpan face he always wears.
I live 6 blocks away from work. This week, Monday, I hear my doorbell ring. My gate by doorbell is 20 ft away from my apt door so I've got a 15-second walk at most to answer. Soon as I get to the door there's a UPS InfoNotice stating another attempt will be made tomorrow between 10:30-5 pm.Wow; there's a window.
The next day, 6 pm rolls around so I call UPS.They tell me my package was returned to sender, having been damaged at 12:45 that day!
Today I go to answer the doorbell at 1:45/2 and the driver's already in his truck, waiting to merge back into traffic!By this time I'm more than upset and this note claims to be the Final Attempt!Where/when was the second?I call the 800 number and state my situation whereas the girl tells me, unapologetically, I'll receive a call w/in the hour to determine what happens next.
The next call I get is local and it's a guy who tells me that the driver "can't" re-deliver my package and I'll have to pick it up myself. I then fully detail this week's account with UPS with the caller who only tells me he can have the parcel resent on Monday. This call merely infuriates me as the caller makes no attempt to placate me OR find resolution to my stress and situation. I'm furious because I've now had to (if package does come Monday!) wait a full 7 days for my package and no concern has been shown by this company in regards to the driver's shoddy performance.On the phone w/company right now.

The third or fourth misdelivery by a subdriver: NOW I'm irritated! The first time it was funny; now it's undesirable.

I live in a duplex. A duplex is a single contiguous building on one
property divided into two dwellings. There is a walkway that extends in front of my neighbor's side, which quite obviously continues down to the porch on my side. The regular drivers (called
jobbers) know this, or were able to figure it out logically (not difficult if one is not in rush, or anxious); with them I have only
joy. However, a year ago, and now three days in a row recently, a
subdriver couldn't find the address, and said it didn't exist! EVen though it was their responsibility (after all, they were paid) to deliver, it took 4 additional work days to deliver a package of medical supplies which were time sensitive. After asking a supervisor to call me on two occasions to discuss this matter, and being jilted twice, I'm irritated and frustrated because I need
care, respect and being heard. I also care about the level of training for the subdrivers, which at this writing, appears insufficient. Thank you for reading.

The UPS driver for my particular area (Mulberry Street, Elizabeth Street, Spring Street, Kenmare Street, Mott Street, etc.) will not deliver packages to customers in walk-ups!

During a community meeting, certain residents have said they have made complaints to UPS customer service but nothing was ever done about it. This leaves me wondering if his refusal to do his job fully is part of his union contract.

My building is not equipped with a buzzer, and I have asked the driver to call the number in front of the my package so I can come down for my package. He said "no" because he doesn't have a phone.

I am completely frustrated with the poorest and worst service from United Parcel Service (UPS). I don't know whether I sue this company for negligence of my parcel documents, which is pending for delivery since 19 days. I don't know whether they will deliver it soon or not, but if the documents were not reached as soon as possible, my business will be seriously jeopardized.

Well, I packaged the shipment by myself. It was the immigration application package for 15 of my overseas clients. The documents had deadline with Canadian High Commission - New Delhi by 23 June 2009. Since UPS had shown this date as their scheduled delivery date, I trusted their so-called promise date, and dropped the package to them. It was really a large shipment with huge parcel cost.

I hoped that the documents was delivered on time, and just remained silent. BUT, when I reviewed the online tracking on June 26, I got then fully surprised that my documents were on holding in New Delhi Custom. It now started the worst scenario for me, because there is no way I could extend the deadline for submitting the immigration file to High Commission.

I immediately telephoned the UPS and talked to them. They said they will look over, and the next two days were holidays. Well, I thought it would be ok by Monday. On the other hand, my clients also knew that the documents were not submitted to High Commission, and they all started troubling me. On Monday, I telephoned them, they responded they would look over. Tuesday also the same thing, no good response. Wednesday was July 1 - Canada day. I hoped there wouldn't be Canada day in New Delhi, and so thought it would be delivered. Next day, I called to UPS, but they said they were still looking over the case. After whole week gone, today, July 6, at 5:00 AM, I checked the online tracking, but it still shows no information of delivery. I just tried to fax a request to UPS - New Delhi office taking their fax number from their web site, the New Delhi telephone system told me that the fax number is not registered. What a surprised... ohh my god...

As I already said, the parcel carries the dreams and life of 15 of my overseas clients, who had put faith upon me to work in their immigration case. And now, everybody is emailing me everyday asking for confirmation, whether it was submitted or not. I have already written to High Commission Program Manager about it, and he informed me that the visa offier might look the file sooner after deadline of submission.

I am now in big dilema. Today is monday morning, and I am thinking to telephone to UPS at morning. BUT, I am not sure whether they will even see my package or not. I don't know whether they will deliver my documents or not. I am not sure whether they even have the documents or not, or is it already lost?

Several questions are coming up in mind. I am now thinking if UPS did not deliver what will be my next action? What will be the dreams of all those 15 overseas clients if their applications are refused based on that?

I was to receive a package on December 17 (5 day ground). Today, it is the 23rd of December and the online tracking says "in transit." I called and asked why it is taking so long, after being patient the 1st, 2nd, 3rd, 4th, and now 5th day of the package being overdue. Yes, the weather was bad last week but the weather has gotten better and the streets have been cleared considerably. I see a UPS 8 blocks away from where I live but I haven't gotten my package. Yesterday (12/22/08) I asked that the UPS agent on the phone have somebody contact me on 12/23/08 to inform me about the status of my package since I cannot accept this EXTREMELY DELAYED DEADLINE. Not surprisingly, no one called me. I called again on 12/23/08 and talked to a UPS agent by the name of PETE BUENO. I asked him to look into this matter and have someone call me. Again, no reply. The whole day, I checked online 25 times thinking today is the day but to no avail. Now, at 11:15pm on 12/23/08, it says that it is now rescheduled to be delivered on 12/24/08. This is absolutely unacceptable. I NEED THAT PACKAGE TODAY! I will do everything in my power to let others know of your poor service.

I was supposed to receive small package ( A/C part )from PA on 26th June 2009 - 2nd Day Air -
They routed my package to go to MA., instead of Tx.
on calling UPS, they said they are sorry but package will not arrive till 29th June 2009
on 29th june I called UPS at 2pm since I still did not have package..I called again..
Answer...they will deliver before 7 pm. ...I hope so?
that means you can not leave the home untill 7 pm otherwise you may miss the delivery person
and have to repeat the whole thing next day.. considering this
I think U.S.P.S. looks a lot better because I received my invoice by U.S.postal service faster than
part I ordered 2nd day Air from UPS. ...so next time use FedEx or USPS. instead

Don't you love it when you get a package but don't know who has it? UPS delivered a package that required a signature but since I wasn't home, got a stranger to sign and take the package. Then the driver didn't tell me where the package was only left a tracking number. So tracking the package I found out the day it was delivered and the name signed but no further information. I live in a high-rise with hundreds of condos so it could be anywhere! I have been round and round with UPS people who keep telling me they don't know where it is either.

Here's a thought, maybe the freaking driver might have a clue.

They are very frustrating to deal with and have sucked any common sense out of their employeers so customers are left to deal with mindless, clueless "workers". Honestly, I would love to see companies run like UPS go out of business.

Recently in May 2009 I had a Meade Starfinder Equatorial telescope shipped to a buyer in New York. The optical tube was shipped in a custom wood crate. When the crate arrived the outside trim along the lid was ripped off, the side wall was broken away from the crates frame, both optical mirrors were shattered, viewfinder ripped off, and the motor drive cover was shattered. The reciever took pictures of the damages and emailed them to me. I then filed a claim through UPS for damages and was told no insurance was put on the telescope. Which I understand is my fault. Reguardless if any insurance was put on the telescope UPS should take better care of peoples packages. When the telescope finally arrived at the UPS store I was told all they would give me is $100 when it was valued at $494. There excuse was is that it had no additional insurance on the package. I will never ship anything through these ###s. My next step is taking them to small claims court where I live

Ok, I had my fair share of bad times with UPS(all involved missed deliveries and claiming I was not at home) but nothing like that before. I only use UPS when it's the only option that online seller offers you.
I was waiting for a delivery which was suposed to come from 10 am - 2 pm. Having not received anything I decided to come downstairs to see if they slapped a note on the door again claiming that I wasn't at home (I live in a condo with an intercom). So it turned out the intercom was broken that day which I wasn't aware of. I found my package lying near the entrance of my condo! It was practically on the sidewalk. Any random person could have picked it up and it was worth 140$ of computer equipment. I don't understand how they could just drop a package that REQUIRES a signature. I always provide both cell and home numbers but they never call like Fed Ex or DHL do (if there's a problem with delivery). I'm glad I was lucky that it was still there when I came down. It's a mistery to me why so many online sellers use UPS as an only option.

I worked for UPS for three years, two and half as a supervisor (Upstate New York). They break every labor law imaginable. I had to file a sexual harassment suit when my boss called me on a vacation week. 3 times in 24 hours, two of which were at 1am and 3am and he called me a "f-in cu*t". They have such uneducated package handlers working for them that they don't think anyone knows the law, and that they can treat people like dirt. And it's sad that they get away with it.
They've got so much money to brainwash people with advertising that surprise, it works! Advertising and brainwashing is the name of the game now'a'days. Not laws.
I would NEVER ship or support this company in ANY way.
To prove a point managers would throw dell computers around the warehouse. They would scream that they would f***ing kill employees every single night. They would talk about f***ing females in front of the 10 females in the entire warehouse.
Seriously, it is the grossest company I have ever known of.
If any employee brought in a camera, or if anyone actually did a real audit of UPS in upstate NY, they would be shut down without a doubt.
I would testify in anyway I could be of assistance.

Oh yeah, and concerning customers. They refused to give out a number. I worked in the office sometimes with clerks, and seriously customers are an annoyance and joke to them.

I bought a Mac laptop from Club Mac. They use UPS (unfortunately) to deliver it. I received a call last Thursday from an automated UPS voice system that stated that between 8 AM and 7 PM that same day the delivery would be made to my home. I rescheduled my day to accommodate UPS, in order to be home to sign for the package. Early in the evening I checked the tracking number on-line and it stated that it was going to be delivered the following day. I was upset and called UPS. They transferred me to their Roswell, GA delivery depot. I was put on hold while they checked for my package which I decided to pick up at this location. I was on hold for over 20 minutes and when no one came back on the line I drove over to their building. The people I initially dealt with there looked around but could not find my package. The snotty-nosed female supervisor came out and told me it was still at their Atlanta depot. She was smug and did not care that I had lost my day because of her company. Even though they delivered the following day, which luckily I was home for, I hope that others planning to ship using UPS will select another courier service. UPS is a disgusting, pompous company who, like Circuit City, will hopefully go out of business soon.