UPS
Reviews and Complaints

Case 1:
I had a package that sent from UK and confirmed that the package will be delivered before 11am, however the package was delivered about 4pm. It doesn't matter if only few hours later, the most terrified me is the tracking record showed that the package has been signed by me at 11am! The truth is - the Australia UPS driver never ask me to sign me anything, he just left me the package then go ... but UPS lie that I have received it on time which is not true!

Case 2:
The customer service in Australia is terrible! The most terrible customer service I've ever met in my life! I've talked to a lady regarding to the procedure of return the package. The lady called Athena picked up my phone and I tried to let her know my situation but she told me she doesn't really understand, and asked me to talk to the company in UK because she is not responsible on it. after then I explained to her more details and she just cut my line and said thank you for calling bye. This is unbelievable and my first time to experience like this.

Case 3:
Another urgent package which was sent from China at 11 Dec and it has been scheduled to deliver on 14 Dec before 7pm. The online tracking site showed that the package has been arrived to Melbourne, Australia at 12 Dec. I've been waiting a whole day long but the UPS driver didn't come ... so I rang up to the customer service and the lady in Malaysia told me that she had no idea why the driver didn't deliver the package on time. God the shipment delay made everything delay ... I don't know what's wrong with that but I am still waiting for the driver to come, and UPS didn't explain me the reason why the shipment has been delayed even it's already in Melbourne. See below proof photo.

Don't use UPS! UPS IS THE WORST COMPANY I'VE EVER MET! I will not use UPS anymore! Fedex or DHL are better than UPS so so so so much! This is so terrible to deal with UPS and their business manner is totally disgusting!

To make a long story short, I was screwed around by UPS for a couple weeks because they decided to change the name and address on my package without contacting the shipper or myself- the receiver which in my mind constitutes mail fraud.

To see how they enjoy having their time wasted I'm posting the direct number to the Concord Hub so anyone that has been screwed around trying to get a response can call them directly.

[protected] this gets you to Concord directly and you can ask for whom ever from there

[protected] this is the cell number of the Concord supervisor Brent

Enjoy!

Well today I waited all day at home for my package to come.. I got other things to do today, but I stayed home and wait.. I waited till seven and when I check my tracking information, it say that it is resheduled for tomorrow.. I was so mad when I saw this and the thing is this is not the first time it happen to me.. Also before I check the recent tracking information, I called ups and they say that my package is in transit and will be delievered to me today.. But I guess not.. So now tomorrow I have to wait again and the package was sent last wednesday and it take this long for it to come.. For you people find another way to get your package ups is not the way..

Here is the tracking results for my package it was shipped on 11/24/09, (Service 3day). It's now 11/30/09 and my package is still not delivered. But this is not the worst thing. The worst thing is the unbelievable lie they posted on their website. It says "the receiver is on a holiday. Delivery will be attempted when the receiver returns / package will be delivered next business day-no saturday guarantee". How can I be on holiday if I live in a private house in extreme residential area (The closest business is the gas station about 2.5 miles from my house). Above that it's already monday and the last scan is destination scan and delivery is rescheduled for tomorrow. Things like that happen to everyone that uses ups, fedex, dhl, etc. But they should at least post an information like that:
The driver will not deliver you package today because he/she wants to go home early (To recover after thanksgiving... Hangover). That would be a true and maybe I wouldn't be so angry reading the lies they post. If somebody doesn't want to work (I thought we are in recession) let him/her go and hire somebody who will not roll the packages under the belt, even though they're due that very day. Unions+lazy employees+incompetent management=horrible business model. But who cares!

Hartford, ct, us 11/29/2009 9:40 a. M. Destination scan
Hartford, ct, us 11/27/2009 8:16 a. M. The receiver is on a holiday. Delivery will be attempted when the receiver returns / package will be delivered next business day-no saturday guarantee
11/27/2009 6:14 a. M. Arrival scan
Windsor locks, ct, us 11/27/2009 5:45 a. M. Departure scan
Windsor locks, ct, us 11/26/2009 12:42 p. M. Arrival scan
Philadelphia, pa, us 11/26/2009 6:18 a. M. Departure scan
11/26/2009 12:48 a. M. Arrival scan
West columbia, sc, us 11/25/2009 11:31 p. M. Departure scan
11/25/2009 2:04 p. M. Arrival scan
Ontario, ca, us 11/25/2009 6:51 a. M. Departure scan
Ontario, ca, us 11/24/2009 10:33 p. M. Arrival scan
Baldwin park, ca, us 11/24/2009 9:51 p. M. Departure scan
11/24/2009 9:50 p. M. Arrival scan
11/24/2009 2:13 p. M. Origin scan
Us 11/24/2009 11:00 p. M. Billing information received

I sent a package to someone through UPS Overnight Delivery. In the morning, I tracked it and the website said it was delivered and signed for. I called the recipient and he said he never got anything. He has a roommate and his roommate said the same thing. The driver claims he gave it to the roommate but we know he got his own package and it wasn't what I was sending. Now UPS is doing an investigation, and they said it will take a week. The package was very important and valuable and I paid a lot to have it delivered. I want to get my money back too. I am very upset about this and horrified by UPS. It sucks that they do most of the deliveries in the US.

I recently paid nearly $200 to have an electronic/digital piano shipped by UPS. This item was packed in a professionally designed and built hard-shell case specifically made for transporting this particular item multiple times on the road during concert tours, etc. In addition, it was wrapped shut with several layers of packing tape.

It arrived at its destination damaged beyond repair. The recipient told me about it, I filed a claim with UPS, and they responded saying the latches had come undone and the item had fallen out of the case and was damaged. How the latches had come undone is a mystery as they were locked shut, not to mention the layers of packing tape that would have kept the case closed even if they latches were undone. And, it was obvious then that they knew about the damage prior to dropping off the shipment, with no mention of it to the recipient.

I will never give UPS another dime of my money as long as I live.

I called the UPS Store at 211 E Lombard St in Baltimore last week to ask 1) whether there were any fees associated with receiving a package there and 2) whether I would receive a phone call when the package arrived.

To the first question I was told, yes, there's a receiving fee and, if the package is held overnight, a holding fee.

To othe second question I was told that if the sender wrote "Hold for pickup" and my phone number on the package, that I would receive a call. Making sure, I repeated this instruction to the employee, "So if the sender writes 'hold for pickup' and my phone number on the package, you will call me the day it arrives?" He said, "Yes."

But they didn't call me the day it arrived. Wondering why I hadn't yet heard from them, I called the UPS Store. They said, yes, your package is here.

I went to pick it up. They charged me the holding fee.

The person I assume is the manager said it was my fault the package was held overnight. "YOU call. You're supposed to call."

I told him that I was told by an employee of this very store that if the package bore the words "hold for pickup" that I would be the one receiving a phone call. I pointed out the words on my package that said "hold for pickup", followed by a phone number.

He said, "How are we supposed to know to call you? You call if you want to pick up your package."

I repeated my claim using different words (maybe he didn't get it the first time). I asked him at least to acknowledge that it wasn't my fault that I got bad information from an employee.

He responded, "We can't know to call. You call."

More back and forth like this escalated to the point where I was almost shouting, "I was TOLD you'd call! I double-checked! There are instructions on the package to call which I wouldn't have even bothered with if someone at YOUR store didn't give me said instructions."

He wouldn't do that. I don't blame him for saying "I don't want to talk to you anymore, " because I was clearly upset, but I didn't start out being upset.

He didn't hear me, wouldn't listen, wouldn't acknowledge that one of his employees gave me bad information. Nothing. He didn't even know what I was saying.

I can't help it if a business uses UPS to send me packages, but I won't be using them to deliver any.

I ordered some computer components from California, USA to be shipped to me in Lusaka, Zambia. The items arrived at Lusaka International Airport on time on Sunday, but here is what happened on:

UPS’ authorised local contractor, Mercury Express Logistics, phoned on Monday, 9 November 2009, to find out if it was okay to clear the items, so I said yes but they need to let me know the clearance charges. They told me Kwacha 173, 800 (Zambian Currency). She said they would let me know by lunchtime if that was the final charge.
3 O’clock came and went and still no call from them. I phoned them to ask what was going on so the man who answered, Jerome, said I could come and collect the packages if they were ready. As I was working, I asked if I could send my son to go and see them as it would be easier to receive clarification, which they said was fine.
My son went there and was told that the items had not been cleared as payment needed to be received first. This was around 1530 – 1600hrs.
He was told to wait so they could find out what the charges would be. After a few minutes the woman at their branch located at Lusaka International Airport spoke to him on the phone and said they couldn’t give a clearance charge as they did not know what any of the items are except for the cables. Correct me if I am wrong but surely it was on the waybill that these are computer parts/components etc.
After another 15-20 minutes he was then told he had to pay Kwacha 1, 335, 325 that was for customs duty, clearance and VAT. As he did not have enough money he said he would come back the next day to pay.

So, my sent went at around 13:40 on Tuesday, 10 November 2009, to pay:

He was given the amount to pay, the same as yesterday, and paid it in full
He asked when the items were delivered and they said, most likely, only Thursday (bearing in mind that the distance from the airport to them to my house is something like 15 kilometres).
As my son is sorting out the shipment he just got a call from Mercury Express to say that they thought we had paid AIT (Advanced Income Tax – which is only meant to be for goods for commercial and not personal use).
She then turns round and says she didn’t think we would have to pay the AIT after she said she thought we had already paid AIT.
That means we will now have to go and pay another amount and as it is there is already a fuel shortage at the moment and I cannot be going there everyday just to have them say something else is wrong.
On top of this, my son has taken time off studying to receive shipment, then to sort our payment etc. so basically they are just messing us around.

Something very strange is going on. I don’t see how UPS can claim that “An unforeseen event has occurred” when all that has happened is that they have given false information and bad service. I knew that I would have to pay duty and clearance fees but it is not my job to chase them up to find out what these are, only to have them give me a different answer every time!

Is there anyone at UPS I can contact to make an official complaint and ask for a refund because this is now just ridiculous?

Sent 2 Money Gram money-orders worth $750.00 from Salisbury MD to Aurora IL on 10/16/2009 by tree day ground service.
UPS lost it and refused the claim saying it will only re-imburse the cost of paper!

Not only they lost my $750 but also refusing the claim on flimsy ground.Will make sure to take them to court and let all the businesses in the Salisbury Mall and all my customers know about this company!
(All proofs provided to UPS)

I waited all day for a laptop and found out at 7 pm that the package was missed at the UPS facility.(put on the wrong truck is what another UPS driver told me.) The next day it was going to rain so I put out a large tote and left a note on my front door to please put it in the tote.The next day the driver left the laptop in the pouring rain but fortunately I got out of work early and the shipper was smart enough to double box the item. If they were too lazy to put it in the tote they should have at least put it in a plastic bag.The outer box was soaked.Does anyone know the number I can call to complain?Their web site is a joke.

I shipped nine cartons containing household goods, 7 had minimum (automatic) $100 insurance, Two were insured for $300. Three boxes had been opened and goods stolen, the two insured for $300 (original artwork) were damaged. I tried to FILE the complaint on line (yes, there is a form where you enter the tracking numbers) and up popped a message on all numbers "This shipment is not eligible for insurance claims". I EMAILED customer service, was told the cartons had to remain "as is", i.e. UNPACKED until a claims agent could be sent out...unknown when that would be. I needed my clothes, at least those that were not stolen. I TELEPHONED and was told "until an agent arrives, we cannot settle your claim". I was in a one- room efficiency apartment with five damaged large cartons and could not even walk around. UPS makes it impossible to file a claim, much less collect. That was eight months ago, no agent has ever contacted me. I finally had to unpack and toss the cartons out in order to LIVE. UPS is a rotten company. I ship FED EX now with no damages nor stolen goods. A neighbor told me UPS lost her heirlooms and went through the same non-claim nonsense...no claims for her either. Someone should investigate UPS practices and policy lies.

I had a dispute through Paypal for items that were purchased through ebay. The sender sent the items to me and UPS attempted delivery the first time I was not here. The second day I was not home and they left the info notice. I signed the form for them to leave my package. On Friday I come home that day and find out that there is no package but there is another notice on the door stating that I have to go to pick it up. I immidietly call to find out why the driver did not leave my package. they said they would redeliver on Monday. Someone even called me on Saturday to confirm delivery on Monday. Nothing delivered then either so I call on Tuesday they state that will deliver on Wednesday. On wednesday nothing so I am all fired up and come to find out that Thursday my items were back to the sender and the rep was so freakin rude. Paypal issued a refund($275) because he attempted delivery and so I am out of items and no money because of STUPID UPS. I will not ever use them AGAIN! They tell me that there is nothing that I can do against them? If anyone knows of anything I can try please help!

Tracking Number 1ZY766V13995017811

I am very dissatisfied with UPS., I pay to the sender for delivery the package in three days. The package was picked up from Florida on time October 5th. Assumes that the package will be arrive at my house on Thursday 8th. October.

I called many times to UPS and confirmed that the package arrived on October 8th . With this confirmation I proceed to bought my ticket (flight) to Peru on October 11th 8.00 p.m. need to be at the Airport Los Angeles. The package did not delivery on Thursday 8th. I called to UPS and indicated that the package was returned to Florida. All the Supervisor did not know Why the package return to Florida.
I contacted Sara, [protected] and She confirm that the package delivery to me on October 8th, Also I let her know that I will trip to Peru on Saturday 11th at 8.00 p.m. by consecuense I am not able to received another day. I tried to contact with Sara at the phone above mention why I didi not received my package on time. She never answer the phone and never return my calls. Also I spoke with many supervisors, and confirm that the package is going to deliver on Saturday 11th. NO WAS TRUE!
I could not lose my Ticket. UPS does not tell the truth. UPS mistake with this shipment?

The errors that UPS do the users need to pay or lose my flight?

Never again will be use UPS.
UPS has to be more seriousness and responsibility in their shipments.

Please investigate and follow the shipment. Why returned to Florida?

Maria Esther Mobley
[protected]@hotmail.com

Tracking Number 1ZY766V13995017811

I am very dissatisfied with UPS., I pay the sender for send me the package in three days. The package was picked up from Florida on time October 5th. Assumes that the package will be arrive at my house on Thursday 8th. October.

I called many times to UPS and confirmed that the package arrived on October 8th . With this confirmation I proceed to bought my ticket to Peru on October 11th 8.00 p.m. need to be at the Airport Los Angeles. The package did not delivery on Thursday 8th. I called to UPS and indicated that the package was returned to Florida. All the Supervisor did not know Why the package return to Florida.
I contacted Sara, and many more supervisors, Also, told me I was going to deliver on Saturday 11th .
I could not lose my Ticket. UPS does not tell the truth. UPS mistake with this shipment?

The errors that UPS do the users need to pay or lose my flight?

Never again will be use UPS.
UPS has to be more seriousness and responsibility in their shipments.

Please investigate and follow the shipment. Why returned to Florida?

Maria Esther Mobley

Ups is terrible. I originally ordered my iphone from rogers on the 29th of august, due to back orders it was not shipped untill the 9th of september. Okay I can accept that. The package was supposed to be delivered no later than the 14th of september, and after tracking it online, I waited all day for the package to be delivered. It didnt come. I called the shipper, had a track and trace placed on the package and 10 days later, find out that it was lost (Which I think is a load of crap!) I ordered another phone, and it was sent right away. On friday october 2nd the message on ups.com was - 02/10/2009 20:37 the package was missed at the ups facility, ups will deliver on the next business day - so I called ups this morning to find out if it going to be coming to me today, only to be told that they have no idea if it was loaded onto the truck, but "they will send a message to the distribution centre to find out what is going on and have them call you back" which again is a load of crap. I have been calling them every hour, on the hour to find out if I have to sit here and wait all bloody day again, only to have the package not show up, or if it is going to be delivered tomorrow, either way, I dont care, just send me my bloody package. At this point, I am not holding my breath, I am wondering if they even have it, or did it get "lost" again. Ups is terrible, they lie to customers only to satisfy them, they are lazy, and the worst part is that ups canada has no corporate number you can complain to. I will never use them again, if any company says they use ups to ship me anything, they will lose my business. Only if we all boycott ups, will companies start using more reliable services like canada post

After listing a $17, 000 18k Gold watch on Ebay I was contacted by a person interested in purchasing. He offered $16, 500 and offered to pay $250 shipping because I had to fly from Seattle to Las Vegas to get the watch. The members ID had either been stolen or sold to the thief by Ebay and showed almost 200+ Feedbacks. The buyer (emailing through Ebay) agreed to pay using only US Postal Money Orders as I would not accept any other form of payment. After calling a UPS outlet in Las Vegas, I was assured that UPS could specify US Postal Money Orders as ONLY form of payment. The UPS agent showed me my receipt, stating COD=$16, 750 GUARANTEED, assuring me that I had paid $329.90, and that insured that I would receive either a UPS check for $16, 750 or my Gold watch back if he failed to provide US Postal Money Orders. I shipped overnight so was able to track my package and noted it had been received. I received a call from the thief, telling me the watch was great, he had given me a Positive Feedback, could I give him one. With no idea anything could go wrong I gave the feedback. I then received 2-calls, one from a buyer that had mailed the same buyer a $20, 000 Rolex and another, asking if everything had gone OK because the same buyer wanted his Rolex Daytona ($10, 000) using COD. UPS told me a check would be mailed to my address. 13-days later I called the UPS outlet and they told me I would have to come in and get the check. The check was in a plain envelope (no UPS logo), but I had no reason to believe I had been deceived. My check was a worthless computer generated Cashier's Check, with no number, watermarks, etc. I later found out the UPS delivery driver gave a thief, standing in the snow (he did not live at the shipping address), $56, 000 worth of Rolex/Breitling watches. I believe the driver was in on the scam. UPS will pay nothing, I lost.

WARNING! Don't EVER use UPS United Parcel Service!

On Thursday I went to a UPS Packaging store in Utah and paid $238 to 2-day ship some pieces of art to my daughter in Denver for her showing in an art gallery there. I was told (the man at the store confirmed with UPS via phone) that the delivery would be made by 5:00 p.m. on Saturday. Because of that, I decided to have the packages sent to my daughter's work place which is located in the middle of downtown Denver. The place closes at 5:00 p.m so we thought we would be fine.

It was critical that she receive the packages that day, on Saturday, so that she could set up on Monday for the show. If it wasn't, I never would have paid that kind of money to ship something. It was an option for me to drive them to her, but at the reassurances of the man at the UPS Store, I shipped them instead.

At 4:00 p.m. on Saturday it became apparent the packages would not be there before 5:00 p.m. My daughter and I both made phone calls. We were told 7 different things by the UPS "Customer Service." All the way from, "we don't deliver after 4:00 on Saturdays, sorry" to "wait until 7:00 p.m. for the packages" to "just keep waiting until the packages arrive, they are coming" to "the packages haven't been sorted in Commerce City yet."

We looked online at various times and saw that until midnight that night, the status of both packages was, "In Transit - On Time." We didn't understand this, particularly as one of the packages had not been scanned at Commerce City yet, and the other one had been scanned there 24 hours previous but not moved (apparently) after that.

Baffled and bewildered by the conflicting words from UPS "Customer Service", my daughter sat in a dark downtown Denver alley for three hours waiting for packages that never came. At one point she called me and told me she felt that she was in dire danger (she was waiting in her car next to a methodone clinic) and that she felt she needed to leave for her own safety. I told her to leave and she did.

The next day I called UPS again and was told that both packages were lost. I said "How did you lose BOTH of them? They weren't tied together!" However, for the 8th time, the "Customer Service" person clearly could have cared less about our plight and hung up on me when I demanded to speak to a manager.

I have read the other posts here about UPS. We agree with them - UPS are liars, unethical, incompetent, and could care less about the cargo they carry or the people who mail them. My daughter had a once in a lifetime opportunity to show her art in a fantastic Denver Gallery, and now that opportunity is lost forever.

As of this typing, the packages are still "lost." UPS will not discuss it further with us. We cannot get put through to a manager, so we're starting an online campaign in an attempt to get my daughter's priceless art back to her.

I realize that sometimes things are lost in transit. That happens. But when we get 8 different people from UPS telling us 8 different things, and they are ALL lies, that is how you know you are being scammed. Further, the danger that my daughter was in because of these lies makes my blood boil.

Under NO CIRCUMSTANCES should you use this company to ship anything of value. Use the Post Office or FedEx. We actually realized that they would have been a lot cheaper than this scam UPS is running.

I have been an Avon Representative for many years and in all that time I noticed that what matters most is consistency and reliability within the service you provide.

UPS has utterly surprised me with their service lately. The few that do not value who they represent or the service they are dependent to provide are spoiling it for the entire company. Believe you me I am not the only business person who is not satisfied with UPS.

Their attempt to reach the consumer and deliver the packages on time are flimsy. They leave the ticket in front of a private building as appose to actually buzzy you to see if they can deliver your products on time so you can deliver your products faithfully on time as you promised your clients. Or they just go up and ticket the door without knocking so they won't have to bring your seven boxed upstairs on a gloomy rainy day.

Have you any idea how embarrasssing, frustrating and unprofessional it is to depend on a company with such poor service. Again, in all fairness-the few are ruining it for a Company that HAD a good reputation.

Status small parcel undelivered after 8 days... send expedited at 150$ g!

Do trade in the usa! you better be jokein

In transit

Shipped to

Vancouver, bc, ca

Shipped or billed on

Sep 09, 2009

Service type

Expedited

Weight

6.80 lbs

History

Date/time

Status

Location

Sep 16, 2009 8:53 am

Warehouse scan

Richmond, bc

Sep 15, 2009 10:18 am

Transfer notification from site to obtain additional information required for delivery / ups contacted the sender and/or receiver regarding the status or disposition of this package / ups internal activity

Richmond, bc

Sep 15, 2009 9:11 am

Warehouse scan

Richmond, bc

Sep 15, 2009 11:35 am

Transfer notification from site to obtain additional information required for delivery

Louisville, ky

Sep 14, 2009 12:04 pm

The receiver canceled the order and refused this delivery / ups will contact the sender and/or receiver regarding the status or disposition of this package

Richmond, bc

Sep 14, 2009 9:51 am

Warehouse scan

Richmond, bc

Sep 12, 2009 9:38 am

Warehouse scan

Richmond, bc

Sep 11, 2009 9:20 pm

Package data processed by brokerage. waiting for clearance

Richmond, bc

Sep 11, 2009 8:47 am

Warehouse scan

Richmond, bc

Sep 11, 2009 8:47 am

Package data processed by brokerage. waiting for clearance / delivery rescheduled

Richmond, bc

Sep 11, 2009 7:21 am

Import scan

Richmond, bc

Sep 11, 2009 7:20 am

Import scan

Richmond, bc

Sep 11, 2009 6:28 am

Arrival scan

Richmond, bc

Sep 11, 2009 5:43 am

Departure scan

Seattle, wa

Sep 10, 2009 5:23 pm

Arrival scan

Seattle, wa

Sep 10, 2009 4:00 pm

Departure scan

Louisville, ky

Sep 10, 2009 3:57 pm

Departure scan

Louisville, ky

Sep 10, 2009 2:10 pm

Location scan

Louisville, ky

Sep 10, 2009 1:57 pm

Location scan

Louisville, ky

Sep 10, 2009 12:21 pm

Arrival scan

Louisville, ky

Sep 10, 2009 11:10 am

Departure scan

West columbia, sc

Sep 10, 2009 9:51 am

Arrival scan

West columbia, sc

Sep 10, 2009 8:12 am

Departure scan

Miami, fl

Sep 10, 2009 5:30 am

Arrival scan

Miami, fl

Sep 10, 2009 4:20 am

Departure scan

Hialeah, fl

Sep 10, 2009 2:03 am

Location scan

Hialeah, fl

Sep 09, 2009 11:42 pm

Arrival scan

Hialeah, fl

Sep 09, 2009 10:50 pm

Departure scan

Deerfield beach, fl

Sep 09, 2009 9:35 pm

Origin scan

Deerfield beach, fl

Sep 09, 2009 6:02 pm

Pickup scan

Deerfield beach, fl

Sep 09, 2009 1:13 pm

Billing information received

Us