Usenet.nl
Reviews and Complaints

Dear William Carter,

According to our records, you signed up for our Free Trial Package on 20.07.12.
On 25.07.12 you chose the monthly Compact Package for the price of € 11.99.
On 23.08.12 you ordered a further package, however this time the yearly Relax Package for the price of € 99.96.

These package changes can only be performed by every customer themselves by going to their member area and clicking the package desired.

While you indeed cancelled your contract, this did not happen on 22.08.12 but on 23.08.12 - about half an hour after the change into the yearly package. Therefore your contract will end on 23.08.13.

We have already contacted you via e-mail in order to give you more information and to be able to settle this matter individually.

All the best,
Your Usenet.nl Team

Dear William Carter,

First of all we want to apologize for any inconveniences.

Since we want to clarify any misunderstandings we would like to explain how our service works. Usenet.nl is a usenet provider which comes with easy and safe software to enter the worldwide network of the usenet.

After signing up on our website you enter the free trial period in which you can test our service completely for free for 14 days. If you enjoy the easy access to the huge Usenet database you can chose to enter a paid full membership at any time during your trial period or simply wait until your trial period expires. If you do not cancel your trial membership in time it will be automatically converted into a paid contract. This is mentioned several times during the sign-up process as well as in the TOS. Cancellation is possible anytime by using the cancel button in your member area or by contacting us via Support Inquiry.

Since we are constantly trying to make the use of our service as easy and transparent as possible we would like you to write an e-mail to response@usenet.nl including your enquiry and your account details. We will then try to find a satisfactory solution.

All the best,

Your Usenet.nl Team

they are frauds, I signed up for free trial and cancelled right after that. But when I checked my credit account, I was charged for 4$ for nothing. I did not download anything. I feel totally pissed off by this company.

i am current trying to cancel my trial period. i have sent form after form and no response. what can i do. can i just cancel my card or stop payment somehow?

I have had the same thing happen to me now - I communicated during my 14 day trial stating that the item I wanted to download (which was advertised) isn't actually available so I wish to cancel. They took a couple of days to reply saying I need to go onto their site and cancel. I looked on the site and couldn't see an 'unsubscribe' or anything so I filled out a customer query form again from their site. Days later I got another reply stating that they are sorry for the delay my request is being handled etc. Then they deducted ±100 Euros off my card! So I went back onto their site and found that I had to phone either the US or the UK to cancel - assuming they would charge me pro-rata for the month. I got a rude woman from what sounded to be China, she had all my correspondence on record but wouldn't discuss it, she said the T&C's show that after 14 days you pay! Wouldn't discuss it, obviously been trained at handling complaints and angry people. I want to dispute it with my credit card company but can't because Usenet.nl don't communicate via email, you have to complete customer query form so I have no proof to send to my credit card company that I informed Usenet from the outset that I didn't want to continue with their service. It's an obvious fraudulent scam and they should be stopped from operating!

35 th days ago i wap paid 143 euros and already now my account is inactive. They are (usenet.nl) is exactly thief ! I want to complain usenet the international court. Plase help me.

Dear boxtel,

We are very sorry to hear about your problems with Usenet.nl.

On clarifying any missunderstandings, we would like to explain what Usenet.nl is and how it works:
Usenet.nl is an usenet provider which comes with easy and safe software to enter the worldwide network of the usenet. It is fairly simple to gain access: all you have to do is signing up on our website and you can start. The first 14 days, the so called trial period, are completely for free and you can check out all about our program. After that period, if you do not cancel within 14 days, you enter the full membership depending on what package you chose (as mentioned during the sign-up process as well as in the TOS). You can cancel anytime by using the cancel button or by sending us a Support inquiry, which both can be found in the member area.

It is not our intention to give incorrect or untruthful information on our website or hide anything referring to the trial period or the contracts. If you had any problems with our service, if there is something you would like to mention or if you have any suggestions on how to improve the transparency on our website, please contact us at mediarelations@usenet.nl. We will gladly come back to you.

Best regards,
Your Usenet.nl Team

Dear emohsain,

We would like to apologize for any inconvenience you had with Usenet.nl.

To make sure it is clear what our service is all about we would like to explain what Usenet.nl is and how it works. Usenet.nl is an usenet provider which comes with easy and safe software to enter the worldwide network of the usenet. It is fairly simple to gain access: all you have to do is signing up on our website and you can start. The first 14 days, the so called trial period, are completely for free and you can check out all about our program. After that period, if you do not cancel within 14 days, you enter the full membership depending on what package you chose (as mentioned during the sign-up process as well as in the TOS). You can cancel anytime by using the cancel button or by sending us a Support inquiry, which both can be found in the member area.

It is not our intention to give incorrect or untruthful information on our website or hide anything referring to the trial period or the contracts. Please contact us at mediarelations@usenet.nl and describe your problem. It would be helpful for us if you could add the confirmation of the cancellation. We will gladly come back to you.

All the best,
Your Usenet.nl Team

two weeks ago Feb 12, 2012 I started the usenet trial version. Without any notification to ask if I am happy with the trial one, Feb 27 12, 2012 yesterday, it automatically withdraw the yearly 100 euro from my paypal account. When calling Service desk, they were very rude saying this is the rules and terms, cannot be reversibile. I feel really frustrated and cheated. I never saw such rules and terms, unless saying authorizing them to do so, they chose to jump to 100 euro (yealy) rather than 10 euro (monthly) for the own best benefits without any agreement with me. I can hardly image this is legal in this current society ...

The people who have posted on here all complain that Usenet conned them AFTER they had downloaded a free trial. I have downloaded NOTHING! I'm an ICT tech and if I want software I buy it or get beta version from the manufacturer, depending on the software. Yesterday, I got an invoice via Royal Mail and hadn't a clue what it was about until I looked on here!

Dear Raybn,

We would like to apologize for any inconvenience you had with Usenet.nl.

To make sure it is clear what our service is all about we would like to explain what Usenet.nl is and how it works. Usenet.nl is a usenet provider which comes with easy and safe software to enter the worldwide network of the usenet. It is fairly simple to gain access: all you have to do is signing up on our website and you can start. The first 14 days, the so called trial period, are completely for free and you can check out all about our program. After that period, if you do not cancel within 14 days, you enter the full membership depending on what package you chose (as mentioned during the sign-up process as well as in the TOS). You can cancel anytime by using the cancel button or by sending us a Support inquiry, which both can be found in the member area.

It is not our intention to give incorrect or untruthful information on our website or hide anything referring to the trial period or the contracts. If you had any problems with our service, if there is something you would like to mention or if you have any suggestions on how to improve the transparency on our website, please contact us at mediarelations@usenet.nl. We will gladly come back to you.

Best regards,
Your Usenet.nl Team

Dear claire,

We would like to apologize for any inconvenience you had with Usenet.nl.

To make sure it is clear what our service is all about we would like to explain what Usenet.nl is and how it works. Usenet.nl is a usenet provider which comes with easy and safe software to enter the worldwide network of the usenet. It is fairly simple to gain access: all you have to do is signing up on our website and you can start. The first 14 days, the so called trial period, are completely for free and you can check out all about our program. After that period, if you do not cancel within 14 days, you enter the full membership depending on what package you chose (as mentioned during the sign-up process as well as in the TOS). You can cancel anytime by using the cancel button or by sending us a Support inquiry, which both can be found in the member area.

It is not our intention to give incorrect or untruthful information on our website or hide anything referring to the trial period or the contracts. If you had any problems with our service, if there is something you would like to mention or if you have any suggestions on how to improve the transparency on our website, please contact us at mediarelations@usenet.nl. We will gladly come back to you.

All the best,
Your Usenet.nl Team

My banking information was stolen and used for this company (as well as many others). I never signed up for their service and started receiving letters from the Tesch Inkasso company stating they were going to take action against me. My stolen card was linked to this account and cancelled at the bank prior to the first billing date listed on the invoice, so they luckily weren't able to collect any money. But now they are threatening legal action. Has anyone actually had a claim against them, or do they just threaten and harass? How far will they go with this? And how can I fight them?

i was finding a file. i saw that i was advertised by usenet nl
so i entried in there and i signed for a month for 8.33$
but.. actually the file was not in there.
this is the first reason it is scam site
i knew that its fee was 8.33$ .
two weeks later .. i recieved a message saying that 99$ was paid
it definitly announced that "i sign for a month for 8.33$"
after googling, i realized that in contract next aoubt 10pages
it is paid for a year.
this is exactly scam because it does trickery
and they never refund .. my e-mail was ignored
sibal seakki

I'm in the same situation with these people now. I don't believe any action has ever been taken against people other than threatening emails and letters. I'm very jubvious over the legallity of their claims and neither usenext or tesch inkasso have replied to any email I have sent. Does anyone have any updates as to what happened? Do these people just eventually give up?

I am also facing the same issue. They started sending me reminders from Nov 2015 and now via the collector TeschInkasso. I had only used their trial services way back during 2015 early start and had then cancelled the paypal agreement. Have never used it after the trial period.
This is real fraud. Going to take legal action.

They are sending bills to me every month, and each month it goes higher. I DO NOT USE THE DAM SERVICE AND WILL NOT PAY IT. They didn't even have my e-mail address till I e-mailed them telling them that I did NOT order this service... OBVIOUSLY or they would of taken their money out of my bank account. They didn't even have my e_mail till I wrote them asking why I was getting bills from them. These Germans must be dam well stupid. If I had ordered it, I would have had to have a credit card, CORRECT? And an e_mail, CORRECT? They are trying to rip off anyone that they can! Total nonsense. Michael
P/S I notice there is no physical mailing address anywhere that I can find.

I did everything to cancel usenet and now they sent me 2 statement letters. I will not call and waste time and money. So I will go on every international site that will listen to my concern and will go on youtube to discredit this issue. I'm tired of people trying to scam other people.

Ron

Usenet.nl has stolen 143 euros from me "a legal fraud". Even though I paid my money in April 15 They did not yet reactivate my account. 17 days ago i paid 143 euros and already i have not. This is usenet.nl. So, Be carefull and be avoid.

I too have been in long arguments with them (about a year). In my case, I had a subscription which automatically came out after UseNext changed their email policy so that instead of giving me fair notice that they were about to renew they just did so and with no refund there was nothing I could do. I thought I had just missed the emails but it was only when going through my email history I noticed the silent change in policy. I now regard those two payments as having been taken fraudulently and want them back.
The first I knew about the third one was when my card had been changed by my bank and the payment refused. Instead of mailing me they sent a letter telling me that I owed a years payment in advance plus an administration charge. This I refuse to pay hence dealing with the incredibly rude and incompetent organisation Teschinkasso who have ignored all my requests for this to be taken to the small claims court or provide evidence of the exact terms I signed. I am now in the process of reporting them for harassment as there seems no other way of closing this situation.

Same here, I cancelled my UseNext account, after 3 years, I'm now receiving threatening emails and letters from TESCHINKASSO, telling me, I'll be sorry there will be trouble, legal action, further costs, damage to my credit rating. I've lost count of how many I've had, they don't give up. Please be warned keep as far away from UseNext.nl as possible, you cannot leave.

Hi to anyone dealing with usenet.nl don’t they are a fraud!

I was in a hurry trying to get hold of a file for a uni deadline, usually I do my googling with things like this but just rushed this time. The company makes it appear as if you are signing up for a free trial which will then be charged at 8.33 euros / month if you forget to cancel. Actually the charge you the full yearly fee straight up nowhere do you agree to pay a $99 dollar transaction in one hit. It may be hidden somewhere deep inside the fine print, but the information on the payment page and even the faq is very misleading and unclear, and make it sound like it’s 8.33 euros / month. If you have already been RIPPED OFF by usenet.nl DO NOT LET THE FINE PRINT DETER YOU FROM DISPUTING THIS CHARGE. This company is clearly trying their best to mislead and trick customers, and even if the $99 fine is hidden somewhere in the ten pages long fine print this is just not good enough – as a consumer you should not have to conduct and FBI investigation for what appears to be a small 8.33 euro transaction. This company do not deserve your money, so contact your bank and dispute the charge if you can!

It is no point to contacting them, I used the form four times no reply, I tried two email addresses (mediarelations@usenet.nl and response@usenet.nl) supposedly posted by their customer service team on other complaints pages (more likely bots as it’s always the same generic message posted as an answer to all problems) and both emails bounce. According to other people with problems the cancel button doesn’t work and you can’t phone them either you just end up in a never ending loop where you don’t get to talk to anyone, and no problem is dealt with! So unless you want to waste stress and money on international calls it’s probably easier dealing with PayPal or your credit card provider. I have seen posts of PayPal refunding this so I repeat do not be deterred by the fine print; you do not want nasty un-ethical people like this to have your money or credit card details.

To top it off the software shows up as malware / virus, and I couldn’t even get the file that the search showed up they had on their servers. So basically they give you a ### service a virus and charge you 99 euros for it while laughing at you!

two weeks ago Feb 12, 2012 I started the usenet trial version. Without any notification to ask if I am happy with the trial one, Feb 27 12, 2012 yesterday, it automatically withdraw the yearly 100 euro from my paypal account. When calling Service desk, they were very rude saying this is the rules and terms, cannot be reversibile. I feel really frustrated and cheated. I never saw such rules and terms, unless saying authorizing them to do so, they chose to jump to 100 euro (yealy) rather than 10 euro (monthly) for the own best benefits without any agreement with me. I can hardly image this is legal in this current society ...

Y want to be eraise from your web site. I did a big mistake by let my account date

I went to my bank and just the I foud out what you took 99.96 euro from my account. I want my money back

Pease stop my free trial emmidiately and please cancel my subscription and delete my accnt please thankyou. Please help me to unsubscribe it as soon as possible thank you.

They took around 12.50 euros off my count at least the last two month (as you can see on the JPEG)

I am french (living in France) and it happens the same thing to me. I hope my nank will do something.