Value Village / Savers
Reviews and Complaints

So I just lost my wife and its hard for me to live on the cash we make so I go to thrift stores to buy clothes for my kids cause it helps me out so I went to the value village stort on regent today with my son number one when I walk in the manager was eye balling me and my son down like we were going to steal something then I go on my way I spent 100 bucks what was kinda of high for clothes they get donated as im about to go pay I find nice pants has few holes on the side so I thought ill ask for a discount they were 20 dollars I go up pay for all my other things 100 bucks comes up to anything else she asks I said would I be able to get these cheaper they are 20 but got holes in them she looks at me with a dirty look and says we make the price fair I will not lower it so I said np I dont want them then the casher guy says can I see those I give him them and he says they are only 12 bucks brandnew at walmart and says I dont understand why they are charging 20 bucks and there is holes in them and she says again im not changing the price why is this store such a rip off you guys get these things donated to you what was it to take off a few bucks for a single father with 3 kids im posting this all over social media to let everyone know how they treat native people

When at the cash only register on May 18th, an employee behind me approached me to ask if I ever got back the $10 she reported to Neil, at the time I forgot it. Did I get a phone call? I replied I was not aware I left money behind and I did not get a phone call. For me to contact Neil, as this was Sunday and she was not working. I phoned Neil May 26, saying I would be there Tues. May 27 and explaining the situation to her. The next day a repeated a description of the person and what she said to me. This supervisor said she could not nothing without a receipt. Even though I made it clear had I got a phone call from her, at the time of reported incident by the employee, I would have kept the receipt. Still, she insisted, no receipt, no refund. My question is who pockets the money customers leave in the cash dispenser if no phone call is made? What I further find suspicious is since the original report to her, my account with my phone number is not recognised by the system on trying to log in.

I was shopping with my mom at 501 E Dimond Blvd last Saturday 9/07/2024 in the afternoon. My mom wanted to make an inquiry on particular registers at self check out. The customer service cashier woman was an asian woman and she responded in such a disgusting way towards my mother, it was embarrassing and shocked everyone nearby. Her volume was so loud at least half the store could hear her tell my mom " FIRST OF ALL YOU'RE BEHIND THAT WOMAN IN LINE" and pointed at the first customer waiting in line. That was her only comment towards my mother and she didn't even let my mom finish asking the question. I've been shopping there all my life and I feel like I would never shop there again due to that asian woman manning the registers. She has zero people skills and it was disgusting to see her treat anyone like that, let alone my mom. Please do not allow such gross behavior happen in customer service. its customer service.

Incident:
Location Value Village Tigard. 12060 SW Main Tigard, OR 97223
Time 7:32PM
Store 1015
Trans: 6624
Oper: 1015
Register: 00008

Susan,

Thank you for speaking to me today and providing me with your email. I am attaching pictures of the associates involved and the teenage girls that were insulting me in your store while your employees did nothing to stop it.

Here is the incident, but I can explain better if a phone call is needed. I am still a bit worked up as I am not usually one to get worked up, but when something is wrong, it is just wrong!

Hello. I went to the Tigard store after work yesterday for the Senior discount. I come to this store every Tuesday, and I have come to expect bad customer service but put-up with-it b/c I enjoy the thrifting experience & getting some exercise by walking up and down all the aisles. I donate every week so I can get a coupon to buy every week. The last time I went I had two full carts and as I was walking out the girl told me I had to put my rolling cart away. I said can't you do that since you are customer service, and you see I have two full carts of items I bought and have no free hands. She said no, I need to put my basket away. I said no, I can't do that and did not see why she couldn't have taken it a few feet to the front. I have come in the store and ask for help, and there is never anyone is the store to help. They are always walking to the back and when you try to ask their help, they seem like you are burdening them. That is the background to yesterday.

Yesterday:

I had a rolling basket full of 6 books, 3 large candleholders, planter containers, and a large cart filled with a 6 feet artificial tree, some wall art, etc. I then found a very large desk converter that makes it so you can stand at your desk while working on your computer. There was no one to ask how I get it. There are no signs or tags to pull off. I saw a bookshelf with a SOLD sign on it but wasn't sure if I go to someone to put a sold sign on it and they hold it for me. So, I dragged my two carts and the box to the front. I asked the clerk (I have pictures of each person this night I spoke with) if I can set it up front because I need to grab the rest of my items and he said no. I then said I need to get more things, can I just put it here by the counter that wasn't being used at checkout. He said I wasn't supposed to bring the box up, that someone would mark it and take it out back for me to pick up. I said there was no one to help me and there is never anyone here to help b/c I come here all the time. He said there were signs to tell me how to get big items, and I assured him there were no signs telling me to take it to the back for pick up or any signs telling me not to bring it up front.

He then allowed me to set it and my other things in front by the windows. I then came back and asked to check out with the "live" person, not the self-scanner since I had so many items. He said they don't have that, and everyone MUST go through self-checkout. I said "no, that is not true b/c someone was just at the person check out ringing people up about 10 minutes ago". He then said again, no I must go to self-checkout. SO, I did.

I then asked if I can't get the big item in my car, can I hold it and get my other car to pick it up and he said "NO, we don't hold items". (Mind you, there was a bookcase in the back near the tree I bought with a sign on it that said "sold", so I am assuming he was lying to me saying he wouldn't hold my item.) I said again that I'm just up the street and can come back but he said he wouldn't hold it b/c they don't do that. Another worker came up who said he was the manager/supervisor and I asked him if I can't get the desk in my car can I come back and he said no. and I said I've had things held in the past and he said if I can't get it in the car he has to put it back on the floor for others.

I then probably had my voice start to raise a little over the whole frustration of my experience. I am a senior citizen with arthritis and had to ring up two carts of very large items, and when I asked if they would help me load it they said no. I asked if they would at least take it to the front doors so I can pull up, but no one wanted to help me. I said this happens all the time like last time when I was told I had to put my own cart away even though I had my hands full, and the manager and other employee said "Yes, you DO need to put your cart away". I said to him, so I must put this cart away even though you see how I'm struggling with all the things I just bought. You can't just provide customer service and put my cart away for me seeing how I am not getting any help, and he said I must put my own cart away. At this point I really started to get worked up and said I need their picture. The manager told me I can't take pictures b/c it's against the law and a two-consent state. I told him that is a absolutely not true, and he kept telling me I was not allowed to take pictures. At this point three young teenagers walked over and started calling me an old hag and said I can't talk to the employees that way. So here I am, a regular donator and buyer being harassed and your employees did nothing.

At this point I said to them if you are not going to help me then go away so I can finish paying and get out of her.

I would like to know how I can send you the photos I have so you can identify the worker and the supervisor who harassed and didn't help me. I could have seriously hurt myself and then your store really would have had an issue. I had to load the big computer stand desk in my car, and tree all by my self and drag it out to my car as they just watched me. The manager almost said he was going to trespass me when I took his picture, but then he stopped himself. I am thinking he did that b/c then a manager would get involved and he would need to explain how he didn't help a senior citizen customer and allowed his other workers to just sit back and be rude as well.

I would like a call from corporate or the owners of this store before I start posting my experience all over social media, and the news about the dangers of shopping at your store and the security risks I faced and the horrific treatment I received.

Please also advise me on your policy of self-checkout, requiring me to put my own cart back, dragging large items myself to the front, holding items or placing on hold. If the associate was wrong in his regulations regarding these things, will he be corrected and will the associates me trained in customer service and know when to help older persons, so they don't fall or hurt themselves loading their own items in their own store? I believe that could have been a major issue had I fallen trying to drag that huge desk myself to the front, and then told I need to take it myself to the self-checkout, then had to take it myself to my car.

Just unbelievable. I'm not done. I need to know who to reach so this doesn't happen again to someone else.

The one person who was helping at the jewelry counter who called the manager/supervisor over was the instigator. The one who helped with the self-checkout was just agreeing with them and not helpful, but wasn’t as bad as the other two. I just want to make that clear.

[protected]

[protected]@gmail.com

lisa.[protected]@va.gov

Pictures:

Manager who told me he can’t hold items, and that I can’t take pictures and that he was almost going to ban me from the store, and said he couldn’t help me load my car:

The main instigator that started it all telling me I shouldn’t have taken the desk from the back, but when I said no one was there to help me he said I needed to get someone to put it in the b ack for pick up, but I already dragged it to the front and he wouldn’t help me with in person check out and insisted I had to use self-checkout and they wouldn’t hold my item in case it didn’t fit so I could run up the street to get my other car, and then told me I have to put my cart back and just rude and unhelpful and lied:

The desk I had to drag to the front by myself b/c no one in the store was around to help, then had to push to the front checkout and check it out using self serve and employee wouldn’t help me even bring it to self checkout: I also had two cart full of other items I was purchasing:

Third employee who wasn’t as bad as the others, just went along with them and agreed they can’t help me: (He was the one who scanned my senior discount at the self-checkout)

Tree I bought as well I had to push to front by myself b/c no one would assist me and told me I even was required to put my own cart back where it belongs!

Girls that were harassing me inside the stores calling me an old hag saying I can’t talk to employees that way when I was asking the employees why they can’t help me and why I need to put my cart away when my hands are full and they can’t do that for me, and why they can’t hold my item even though there were items with sold in the back that were obviously being “held” because it was right before closing! They followed me outside and kept harassing me laughing about it.

Your manager (he said he was anyway) just watching me be harassed and putting/loading all these heavy items and I have arthritis into my car, not stopping the harassment or asking anyone to help me :

My Receipt after discounts:

If this was just a one person/one time issue I would not have even made an issue of this because I know it’s difficult to hire responsible workers for this type of job. However, the extent of horrific treatment this time had to be reported. I’m used to bad customer service or no customer service , but to flat out be lied to saying they won’t hold my items when it was plainly seen other items were being held for others, Lied to that no one could check me out and I HAD to use self-check out, lied to that I was required to put my cart back where it goes when this is just a courtesy customers do, Lied to saying I can’t take pictures to document my treatment, etc.

Please let me know you are going to train your workers on how customer service works, and to help prevent lawsuits on your company I would train up your employees on not allowing customers to have to carry their own very heavy items from the back and then carry them to self-checkout, then carry them to their care with NO assistance from ANYONE.

Just unbelievable what I experienced!

Lisa Stivahtis

PSA Social Work Service/Lodging

VA Portland Health Care System

Mailcode:P2SWS

Lodging [protected] x58200

Fax [protected]

VA Core Values: Integrity Commitment Advocacy Respect Excellence

VA Core Characteristics: Trustworthy | Accessible | Quality | Innovative | Agile | Integrated

Fennel ave. Hamilton ont.

I purchased a used 35 mm film camera today, this camera is electronic and had no way to checks to see if it was functional at the testing area for electronics.

I took the camera home, installed required batteries, the camera didn’t turn on. I then inserted different batteries to double check, the camera didn’t turn on. Ok, not an issue until I attempted to return the camera and was informed that it was not eligible for a refund or a store credit. I attempted to argue my case but met with resistance from the store employee I was dealing with. More than frustrated I left the unworking camera on the counter and left realizing that this store was ok selling faulty product.

Lesson learned, I’ve often donated this particular store, my charity ended today.

On Oct. 17th, we attended all 3 VVs in London - as we do every Tues. As you can imagine, we spend a significant amount of money. On this particular day, we attended the one at Wonderland and Oxford, the one on Dundas east, as well as the mission stores and restores. We look for bargains and sometimes resell. It was late afternoon when we attended the Wellington Road south store - close to 4 pm- and we were tired, so just picked up what we wanted and headed out. We always use self checkout as they never have a cashier open. We asked this particular "cashier" to input our senior discount. She is a foreign lady with an accent. I don't have name but manager will know. She immediately started to accuse us of changing tags - I denied - she said "I have worked here for ever and I know these prices are wrong." She was LOUD and of course all the other customers started looking at us like theives! She started to pull off the tags! I finally told her to stop touching my cart and I demanded a manager, who did come over and take us to a til - the prices she 'confirmed' were in most cases less than what the tag had been! The exception was a couple of Tupperware pieces. I had just ordered a 4 piece set on Amazon fir $24. She told us the old sticky Tupperware was $7.99 each, so we declined. They had been priced at $4.99 which with the discount, I would have paid. But not paying more than new price! When we paid our bill and were leaving - totally embarrassed by the incident - this foreign lady was telling all the customers in line that we had been caught switching price tags! My husband pulled me out of the store or I would have created a scene. What right did she have to accuse us? We were totally innocent. This woman has worked there for years and has a horrible manner with customers. I have always refused to check out with her. She is rude and ignorant in her manner. The manager tried to smooth it over but after the scene she caused, there was no smoothing. And then to hear what she was saying when we were leaving? I was mortified.. her accusations were totally unfounded- but to tell other customers a story that was untrue?

We will continue to frequent VV - but not that store. If I go in there and that woman is there, she will be sorry she ever spread vicious lies. I will tell her plainly she lied and I do not appreciate having my character degraded. She should be fired for her impertinent demeanor.

I have impeccable character - honesty and integrity.

Store 2026. Trans 0830. Checked out at 6:05:26 pm on October 17.

I expect return confirmation this employee has been disciplined and must undergo customer relations course as well as understanding that we could have sued for blatant defamation.

The Value Village at Steeles and Dufferin
This is the only Value Village store that has increased the price of cds to $2.99 and Vinyl albums to $3.99.
All other stores sell the CDs at $1.99 and the vinyl albums at $2.99
Why has this store increased the price of the items mentioned?
It's very frustrating to drive all the way to this store and find just about everything is priced higher than anywhere else.
Could you please look into this situation, as I'm no longer willing to visit this store.
I spend hundreds of dollars at your stores and I'm not very happy about this situation.

I saw the scooter when I was shopping at the the value village store on sprague in Spokane wa. It was behind the counter and I asked an employee if they were selling it she said yes and I asked her if it worked and everything. She said yes and I asked her how much and she said $250 and she said that was much cheaper than I could get it for anywhere else and that an employee is the one who came up with the price and he knows what he’s doing. So I bought the scooter and it turns out that guy didn’t know what he was doing because when I got it home i looked it up and found out that I could have ordered that exact scooter brand new for less than I paid for a used one from value village. Now if that is not a scam then I don’t know what is. They are completely taking advantage of people in order to make a buck. I am going back to that store with some signs I made and I’m going to picket right there in front of the store and let people know what scammers and liars value village is.

Was waiting for over 20 minutes after a cashier asked Management for a price check, multiple times. However these managers were just talking amongst themselves ignoring both myself and the cashier. The cashier apologized but the Manager was absolutely rude for no reason. Snapping aggressively at the cashier "What?!" Is this the way Management speak to their employees. "Why you need a price check? Is there not a price tag on the item?" This was a little unsettling to me, if a customer is requesting a price check, doesn't that mean there isn't a price tag on the item? Majority of the Managers at this location are rude to customers and their employees. I'm not sure how the employees continue to take such disgusting attitudes.

A thrift store or any clothing store should not be allowed to close fitting room availability for a customers and on top of that have strict stipulations on overpriced thrift wear for exchange only. I am a long time vv member and finding vv so overpriced and the lack of compassion for your ‘community’ by trying to stiff your customers every way you can. A lot of community people need these stores and vv new policy of no Fitting rooms is insulting.

I come across a petition today on the Internet, that’s now on Facebook and other social media about a customer named Darren that shops at Value Village at 6925 King George in Surrey. Since the poster has made this information public, I thought I’d voice my input also, and first ask why nothings been done about this idiot. Guaranteed to be the same individual “also named Darren” that walked by me last week and yelled [censored] OFF while looking directly at me, but pretending to be on the phone. This idiot is at the store every time I shop, and I shop there once a week, I can’t imagine myself there more because of him. Nonetheless it very difficult to shop at this location so I find myself driving to Talize instead. After reading the petition I completely agree that something peculiar is going on between him and staff members, especially in the donation area, I too have seen staff bring out items to him, like expensive golf clubs and artwork below $10 which I’d have bought imminently for $150.00 had I had the opportunity. This is crazy keeping this guy around, after he was allegedly banned once previously? Now I know why. You should seriously have a chat with the general manager. Having an aggressive customer in the store “ALL DAY LONG! Is absolutely ludicrous! Bad for business and a bad experience for customers. I’m glad I’m not the only one who feels this way, there are over 90 signatures within the last 48 hours to ban this individual, which speaks volumes. The very least you can do is limit him to a 2 hour maximum like any other regular shopper. Ive posted the link below in-case management haven’t already seen this.

https://www.change.org/p/ban-darren-from-value-village

The management was sure that caught me red handed getting high in the bathroom. Things aren't always as they seem, as I immediately left the store, leaving the item exactly where I found it. It was a ball of fentanyl. Had it been mine, there's a high probability I would have taken it with me. That assumed it was mine and did not allow me a chance to explain. She said I'm banned and I left before they called the police. It's bothered me daily that a child could have found that and I don't want to be wrongfully associated with it. I've never seen that many drugs in my life and was planning to go straight to management had they not bombarded me in the washroom first

On April 14th 2023 at approx. 630pm I dropped my friend and my son off at value village. When I returned a short time later, my friend told me that she was being followed around by the manager AGAIN and that she continuously yelled at my son. Yes my son was playing with thr toys but that is no different than any other child. I have never NOT seen a child playing with the toys in all my shopping at value village (and thats a lot!). I confronted her in a professional manner and I could see thr attitude of the woman was already going to be an issue. She was arrogant and rude like she was better than me. She told me how my son was so "rude" and wouldn't listen to her when she told him not to play with the toys. Other kids were playing with thr toys but she didn't yell at them. My friend is native and she is disabled The store manager followed her around making her uncomfortable as though she was doing something wrong? She wasn't she had a cart full of stuff that she left by the bathroom to use the bathroom. When she came back out the cart had been taken and her items put back. I am appalled at the unprofessionalism displayed at this store. Manager Cheryl, did not have any right nor my permission to yell at my son. I want her to attend a class on manners and how to properly deal with customers. As a former manager at Walmart, I can vouch for these classes and programs. As for my friend, she deserves to be compensated for the discrimination of a person with a disability, and I for the discrimination against a child. My friend and child's human rights were violated and I believe Cheryl to be a racist. For these allegations she should be dismissed permanently.

April 10 2023 Not having change rooms is inconvenient. I have to return items, I lost the receipt, and not to mention gas back and forth. I go there due to financial issues and it's costing me more troubles and money. Bring back the change rooms. My number is [protected]. Let's resolve this huge problem. I want my money back or in store credit. The staff was great to me

I believe her name is Kristen. I am a very avid shopper at VV and spend a lot of money there weekly. Please take a look for yourself at my account status [protected]. As I was shopping tonight in Value Village right before closing one of the employees who I see regularly at this store approaches me with a security guard. He informs me that apparently I am banned from this store and he APOLOGIZES to me about the situation and informs me that he doesn’t know what the situation is but his store manager has informed him that she has decided to ban me from the store. In what world do employees/managers just get to decide on their own free time and will that a customer is just going to be banned from the store!? Not to mention a customer who is very high up there in savers club with the amount of money I spend at this store! It was absolutely humiliating and even more embarrassing because the employee quite obviously did not agree with the situation as he keep apologizing profusely and saying he could not comment on the situation as he was not there and he was sorry he just didn’t want to ruin my day. I have a great report with most of the employees at this store with the exception of a few women employees who seem to have formed a bit of “mean girls” clique. They mostly like to laugh and roll their eyes at me when I have to run out to the car to charge my phone because it died and I need it to pay or if my card gets declined they all love to smirk at each other. Despite this atrocious behaviour from a select few employees I still choose to put myself through such humiliation because I do love your store so much. However tonight was enough! The store manager who apparently put this “ban” in place on me was not even in the store to inform me of such and I believe there is certain steps that need to be followed when trying to ban a customer from your store not just being able to decide on your own free time and then inform them the next time you see them come in. This is the perfect example of how these women have been treating me at your store like elementary school bullies!

I am disgusted and humiliated after what just happened and I want to speak with your Human Resources department, I want to speak with someone who does not allow for hate and bullies to be a part of their business or else I will go to every news outlet every social media account I have that all have major ties in the thrifting community all over BC and I won’t stop until people understand that your company has no problem employing bullies and mean girls.