Verizon
Reviews and Complaints

I closed my account in October 2016 and have a recording of my phone call and the representative saying all was paid in full and account closed. I moved to my brothers verizon plan. I continued to receive a bill for one more month of service that we clearly talk about on phone callas being disconnected. I spent well over an hour on phone and Kayla in recovery hung up on me after she told me she did not have a supervisor I could speak with, that they would call me in a day or two. I called customer service and was put on hold for 7 minutes and was told I needed to give the reason why before I could speak to a supervisor. As I spoke with Latretta she talked over me and louder than me The entire time of all calls I did not curse or yell and can't believe they treat a person who was a customer for 12 plus years this way. I intended to switch back to a new plan sans my ex but will not and will be posting this review on all outlets including emailing my family (50 plus persons) that all currently have Verizon and posting on my electronic messaging at my work. Worst customer service.

Today is January 19. Approximately 3 weeks ago I spoke to Verizon for about 3 hours (being switched all over the place) about getting an extender at no cost because I don't get service at my home. My next door neighbor had gotten one for that reason. When I thought they were transferring me to the people who would send me one I ended up on hold for 30 minutes only to have been sent to Apple. I called back and the woman I spoke to said don't use an extender use wifi. So I went to my local Verizon store to upgrade to the 7plus and after explaining to the representative she wouldn't sell me the phone because she said only an extender would provide good service for me.
When I finally had the stamina to call back today after 45 minutes myrepresentative Trunellle could only offer the extender at half off.
My male neighbor got one at no charge. I am going with another provider who guarantees service or no charge extender. Some customer service for long time customer. My advice is to stay away from them.

I switched to verizon in october and traded in my at&t phones in november. I had to provide my at&t final bill multiple times. I still get e-mails that they are "having trouble" processing my request. I keep calling customer service and they keep escalating my case, telling me to wait 10 days each time I call. It's been over 2 months and I have not received my visa cards yet. The people I speak to every time tell me there are no issues with my request, everything's fine, and then I get another e-mail that they are "having trouble"... This is so frustrating! I think it's a scheme to make you give up!

We went to the verizon store on archer rd gainesville on black friday to check out their ads for cell plans that we saw on tv. Spoke to salesman nick. Told nick we had consumer cellular but werent getting enough data. Told him we have 4 lines and two phones were fairly new i phone 6 s plus models. One older i 5 and a lg stylo 2. Explained to him we owed $400 each of the 6 s plus phones, one is a 64 gb and the other 128 gb, to consumer cellular. Asked about getting the 4 lines for $160 a month and 20 gb data. Also i inquired about a mifi box that verizon sells for internet and explained we had att which was not doing the job. He advised not to port that mifi number but use a temporary number in case the box didnt work out and said to try it. I was never advised that it would suck up data like a sponge. I was also never advised that we could use any of our good phones for others in the family as is stated on line. My phone (Stylos) and and my daughters i phone 5 were the only two that really needed upgrading. I could have taken my sons i phone 6s plus 128 gb and she could have used the i phone 6s plus 64 gb as they were not that old. As i said, that option was never explained to us. I also told nick we were spending in the range of $225 a month for consumer cellular and wanted to stay in that range. He also stated that we would get big credits for the i phones if we traded them that would show up on three bills and some for the i phone 5 and stylos. Also he told us we would be eligible for the visa card rebate of $200 for 4 phones, totaling $800, that would pay for the money we owed consumer cellular for the two i phones. I asked about the monthly credits on her account and all i heard was three billing cycles. On that friday, what we got was a i phone 7 plus 32 gb for my daughter, and i phone 7 plus 128 gb for my son and a samsung galaxy for me. My wifes i phone 7 plus 32 gb had to be ordered. The entire transaction was like being in a wind tunnel. Everything was run past me so fast i never really got to understand what was going on. Nick indicated we needed glass screen protectors and cases. I asked about getting them somewhere else for a lesser amount. We were not given the exact cost of those items but i felt we could get them cheaper on the internet. His position was that we were there and it would be better to have the protection on them immediately. Little did i know the cases were like $50 each and the screen protectors were $40 a piece. Also he suggested a protection plan of $11 per month to cover damage to the phones. I used to pay $5 a month to consumer cellular for that. At no time did nick tell us that anything we purchased that day would be returnable until 1/15/17. And he didnt tell us that there would be a restocking fee of $35 if we brought back any electronic device. I paid him $197 for taxes on three phones and my wife paid $46 tax for the i phone that was ordered. The cases and screen protectors were added to the account. Three of our numbers were ported that day. The four was ported when we went back about a week later, 12/2/16, and my wife had to bring proof of her governmental employment for a discount on our service, etc. I hooked up the mifi to my computer when i got home. Within 2 days is sucked up 16 gb of date and we got an email notice. I thought we had 20 gb, but that was not the case. Nick upgraded my plan in order to have more data. I disconnected that box and took it back on 12/2. I asked if we get credited back the lost 16 gb and was told no. I also incurred a $35 restocking fee. Nick advised me that was the rules and he could not remove that charge. I was charged $40.88 and $43.72 that day for charges i do not recall. However, a credit to my debit card in the amount of $17.99 appeared later dated 12/2. Additionally, i was not satisfied with the samsung phone as it was smaller than the stylo i traded in. I was going to exchange it for an i phone 6 s plus, but he suggested a 7 plus as it was only $5 a month more. I turned back the samsung galaxy, with its case and screen protector and the box it came in, paid the tax on the new phone and got charged for the new i phone case and screen protector. Not too long after i got a bill from verizon for approx $700 of which $340 was a one time fee. I went back to the store days later and spoke with mike one of the managers. I explained to him my frustration and confusion with the entire transaction at verizon. I told him i looked on line at those deals and found some things to be totally different than what was offered in store. Told him about seeing almost 4000 complaints in the internet about the same or similar nature as the experience i encountered purchasing in store. Mike told me he would look at all my transactions and get back to me. He never called me back. I waited a few days, called the store spoke to another manager named massar. He told me that mike was on vacation the entire week and would be back on monday, 12/19. I went to the newberry rd store and spoke to a manger named travis. I explained i had spoken with mike at the archer rd store and he was supposed to get back to me but was on vacation. Travis printed out some paperwork on my transactions, called the archer rd store and check a few things. He told me to get in contact with mike when he came back on 12/19. On 12/19 prior to going to meet mike i called verizon customer service and spoke to ms sierra #35228. I spent one hour on the phone with her giving her a detailed account of my experience and transactions with verizon on archer road and all that i have done to try to get this mess straightened out, and i wanted to stay with verizon. I told her i was to meet mike at 1 pm, she advised me to do that and see what he could do and she would call me back later that day. I spoke with mike and arranged to meet him at the archer rd store at 1 pm. We showed up, signed in with the greeter and asked to see mike as i had an appointment. He never showed nor did anyone advise us otherwise. We left the store at 1:45 pm, mike didnt call me back. Sierra never called me back. Again, i called customer service at verizon trying to get sierra. I was told she was not available and spoke to a man named tim #1010387. I spent another hour explaining to him the same as i had explained to sierra. He advised me he would would review all the notes and transactions and call me back, either later that day or the following day. No call back from tim. On 12/22 i called your customer service again, speaking to ms katie #142237. I explained the situation to her briefly and that i wanted her to get tim to call me. She said she would sent him an email to do that. Guess what? I never got a call from him. On 12/23 i called customer service again and got carlie murray. I explained to her all the non recalls by customer service and that i was done with verizon wireless, was getting another carrier and wanted to return all the screen protectors and cases, and asked her to file for me the 4 visa cards of $200 each that i was due for porting the lines and trading in my old phones. She asked me to scan all paperwork and send them to her email which i did. The next day i get 4 emails from verizon stating we would not get those rebates as we no longer had service with them. On 12/26 again i called customer service this time speaking with a supervisor named cindy #8318054. She looked that the notes in my file told me that carlie was handling the entire issue and she would be getting back to me. I explained to cindy that before this mess morphs into a collection by verizon, or a civil case, i was more than willing to work something out in an amicable manner, even taking back veriizon service if all of the ridiculous fees were removed and the phone issues were resolved. We didnt need to have 4 i phone 7 plus phones. There were many things not told to us at the store which i later saw on line, and the plan we went into the store for initially was not what we asked for. Yesterday on 12/18, i got a bill from verizon totaling $3700. That email was sent to carlie murray in order that she could see where we were at. Verizon has my phones. I checked with a local store in gainesville called re-tech. The value of my 6s plus 64 gb is $600, the 6s plus 128 gb is $620, the i 5 phone is $220, and the lg stylo is $150 for a grand total of $1590. Verizon said they would send in the mail a call tag for the 4 cases and screen protectors to send back for a credit to my bill. I was also advised the 4- 7 plus phones are now mine. I still have till 1/14/17 to return them but at a cost to me of $140. My internet research indicates almost 4000 complaints by unsatisfied consumers that are either the same or of a similar nature as my issues with you. On line verizon also has offers, etc that are not the same as the store and where never explained to us, especially the use of our good i phones to use as a trade in for any members of my family. I printed all of the information off the web site. To say the least i am furious over the way your store does business. What i consider to be deceptive sales practices, price gouging on the screen protectors, twice the cost of anyother store in town, the cost of the cases which was half the cost on the internet, the hidden restocking fees (Some i got taken off the bill), no return calls from customer service (Cindy did state i got a call on 12/23 but didnt answer). My question to her was, then why was a message not left? I am also a man of 66, disabled and retired who suffered a minor stroke a year ago. I didnt expect to be fleeced by a company the size of verizon or for that matter, any other business. The company i purchased new service with is on a monthly basis, clearly explained and spelled out and i dont have to hire an atty to read all the fine print. We must come to some resolution soon. If i get no response to my situation and it goes to collection it will be a no win situation. I should not have to wait three billing cycles for all the credits to come back to me. That is absolutely ludicrous. I am also entitled to the $800 in visa cards as promised.

Marvin h rippner
548 nw 233 terrace
Newberry, fl 32669
[protected]
Acct#[protected]-00001

*this letter was sent to corporate 10 days ago, no response, what else is new?

I went to Verizon to switch my phone from basic to a smartphone for work purposes. After I decided on one, was guaranteed that my contacts would be tranferred, the employee rung it up, then the problems began.

The first problem was the protective screen. He could not place it flush on the phone. He made an excuse and said it was a possible defective screen, and I would have to get it changed in a week. He also said I might be charged. Then, He told me he could not transfer my contacts and said I would have to go to another store. (My phone is used for work purposes and my contacts list is important to my job. That was the whole point of getting the smartphone). I asked him where the nearest verizon store was, and he stated I may be charged for the contact transfer at the other store.

I was so upset, I told him this was not what I signed up for, I am not paying for this. I do not want the phone because of all the issues. He still charged me 35 dollars for a restocking fee. I don't understand the charge if I never bought the phone, was not happy with the services, and he did not hold up his end of the deal. I am frustrated that i am penalized for Verizon's issues. They were trying to sell me a phone that would require several trips to their store to get it right.

January 2, 2017

I am a long term Verizon account holder. Previously stated/classified as a "preferred customer" based on diligent payments and seeking scheduled upgrades as offered.

Attempted once again to upgrade as my usual requisite desires for new equipment and expanded service.

My payment method, as always, was/has been by bank check. The Verizon service personnel were helpful and the extended contractual arrangements were itemized. The check payment was duly filled out and presented for payment/service.

However, the Verizon personnel could not complete the transaction because "Verizon no longer processes upgrades when purchased by check."

Attempted to purchase a Gift Card and then apply the card value to the upgrade plan, BUT discovered "Verizon does not accept cash gift cards for upgrades."

I was somewhat surprised by the new policy of not valuing the long term customer and the difficulty of renewing and upgrading service. Informed, "Verizon does not have valued customers...just customers".

As I was leaving the store...another customer approached me and informed me that Verizon is not like it used to be. I agreed and will move my account elsewhere

ATT...here I come.

W. Harty
Texas

Hello my name is bennie moss. I live in greenville nc and feel like I have been robbed by your store. Let me explain

On 12/29/2016 my wife said she was getting me a new phone for my christmas gift. I said lets try verizon because my employer (Cummins) have them in their rewards program. This time period am talking about has to do with the 29-31 of december. Day one we talked to the verizon sales representative and we chose two phones one for me and one for my wife. I told the sales person doing the set up of my phone that I wanted to keep my same number. She assured me that they can do this and transfer my contacts to my phone which is a iphone 4. After being in the store three or four hours she tell me that she put the contacts on my phone and transferred the number from straighttalk to the new phone and it will take 3 to 4 days to complete the process but the number will transfer. My end date with straighttalk service is 12/28/16. She also told me that I have a lot of photos on my phone and it would take a long time to do it there at the store but she had put the transfer app on my phones (Old and new) and when I get home I can transfer the rest of the information. Her store manager said he would give me a $45 credit because I still had a good 30 days on my service with straighttalk.

I get home later that day and follow the instructions she suggested to transfer the information. The phones were in the process of transferring the photos and it appeared that it would take a few hours so I continued to let the phones do the transfer and went to bed. About three hours later I get up to check the phones and my iphone was in restore mode.

The next day I take the phone back to the store and explain the situation I came across when transferring the photos. The same sales representative told me that it was a apple issue and they could not fix or do anything on the verizon system to help me because it may cause a virus to get into your system. She said to connect it to my computer at home and I should be able to clear the restore mode out of my phone and start over the process.

After following her instructions to no avail, I had to take the phone to another repair shop to reboot it to get it out of the restore mode. He told me that the app that was out on my phone cause the problem that put my phone into restore mode.
That process wipe out all my contacts and everything, so I am not happy but I told my wife I will take the phone back to the store and if they can transfer my number I will keep the phones.

Before going to the store I called straighttalk and asked them why hasn't my number been transferred. They said they had not received any information about it and they needed the account number to be able to complete the process that should only take 3 to 4 hours.

After explaining the situation to a different employee in your store, he began to work on my situation. After being in the store about an hour the first sales person approached us and asked what happen. After about two and a half hours later more than 8 hours altogether in your store. The first sales person started complaining about straighttalk having poor customer service and all she was doing was waiting on them to complete their process. So I waited about another 45 minutes. I have had enough now so I tell the sales person that I will return everything and wanted a refund. She say no problem and began the process. About 5 to 10 minutes later she said there is a restocking fee of $35 dollars per phone.
Yes am really _____. I tell her to complete the process pay the restocking fee and leave your store.

I will be making a complaint to my company about the business transaction that went on in this store. I don't know if it will make an impact but it will be reported. As a customer I feel like I was lied to the first day because the sales lady said the transaction was complete and my number would be transferred. She did not inform me to back up my information before trying the transfer of contacts, photos, etc. That she should have been doing. Not only did I loose all my information but I had to pay $70 dollars for a restocking fee for a phone I was willing to get even after I went through all this.

Tell me how would you feel?

Again my name is bennie moss.
[protected]@live.com

I called customer service on 12/28/2016 simply to see how much internet speed I was paying for since my wifi seemed to be lagging all of the time. The sales person told me I was on a 50/50 plan and could go to a 100/100 plan with the new quantum router with no rental fee for an additional $15 a month. I told her that I was looking to lower my bill not raise it and started to inquire on whether or not I could remove some services to counter act the additional $15. She basically told me no since it was on a bundle package. I then found out that I had been renting 6 boxes at $12 a piece for the last 5 years. Seems kind of excessive and I asked why they would never be paid for. I mean seems to me if you are paying all that money eventually they would be paid off. She said it doesn't work that way, but she could get me newer more recent boxes. I thought that sounded ok so the next day I unhooked 5 boxes, the 6th one hadn't been hooked up for years so I disconnected it. I brought them to a local Fios store and handed them in. The boxes that were brought out were the same kind as the ones I was returning. I wouldn't have gone through all of the trouble on my day off of unhooking all the boxes, driving to the store just to get the same model, USED, not even brand new boxes. Anyway, I get home and try to hook up the first box, the main DVR box. It will not activate. I call tech support and they continually try and reboot it remotely and still nothing. I pack up the box and return again to the store to get another DVR box. I get this one home and still nothing. Call tech support again and they cant even see the box on my network. After further investigation I realize the serial number on the bottom of the box does not match the number that the employ scanned on the package that it came in. So I straighten out the number and the technician on the phone was able to activate the box. Now, I go to open the new router and realize that when I packed up the defective DVR I must have accidentally packed the power pack from router in with it. OK, that's my mistake, so trip number 3 to the store to get the power pack. I get back home hook up the other 4 boxes. Only 3 of them would activate. I guess I'll be calling tech support again to get the 4th box working. So, I go to hook up the router later on in the evening just to find out that the power pack they gave me for the router was the wrong one. So, just to sum up, after 3 trips back and forth to the store, 3 phone calls, one of which I got hung up on and multiple hooking, unhooking and trouble shooting, I am actually in the exact same boat I was before except now one of my TV's doesn't work, and I still have to make one more trip and make one more phone call. Completely wasted most of my day off and I really don't have anything enhanced or better to show for it. Customer service has always been a nightmare for both residential services and cell services and the sales department is very misleading and use a lot of smoke and mirrors when signing you into contracts. This is a very poor way of doing business and taking advantage of the people that keep Verizon in business, their customers. The ticket number on my order was NJ11281538936. I would expect something in return for my trouble with this experience.

Sincerely,

David McCluskey
[protected]@verizon.net

We had Verizon FIOS for 10 years. We scheduled a move to a new residence, but then had to cancel because the real estate deal was delayed. We advised FIOS of the cancellation, and they assured us that the move was cancelled. On the Saturday we were supposed to move, FIOS turned off services at our current home and moved them, even though we told them we were not moving at that time (telephone, internet and television). After three hours on the cell phone with someone, they got it back on, but only by "ordering a new service." With no additional input request from us, three weeks later they turned off the services again because they thought we were moving that day, and, of course, on a Saturday. This time it took speaking to 10 people (5 customer service people, 5 tech people) during 5 phone calls over 3 days before we were able to get service restored. Of course, both times the company's representatives assured us the problem had been resolved, and both times we asked to speak with a supervisor, we were told one would call us back but no one ever did. After sending an e-mail complaint to the corporate offices, I received a call from an "executive relations" representative, who apologized for all the foul-ups, and assured us that things would go smoothly thereafter. Four days later, our services were erroneously discontinued again. After another 2 hours on the telephone that evening, services were restored. Foolishly, because the Executive Relations person was diligently trying to make things work, when the actual day of the move did come, we decided to keep the FIOS service, and the person from executive relations said she would see to the moving of our services to the new address. On the date the installation was scheduled, we sat and waited .. .and waited .. and finally when we called, we were told that the order for the move was put in, but that someone (at FIOS) cancelled it, and there was no explanation as to why. Incredibly, the people at Verizon thought it would be a good idea to continue with the game they seemed to like playing with us, and made more promises of service. But after a month of inconvenience, incompetence and broken promises, and several days wasted waiting or talking on cell phones, we were not ready to keep the experience going in our new home, so we dropped FIOS and converted to Optimum. Life with Optimum may have its own bumps in the road, time will tell. But I doubt we will have to go through the Hell we went though with FIOS.

I ordered. Verizon fios last week. I was told that my number would not be changed ( that i have had for 30 years) that was a lie. They not only changed my phone number but they also didn't inform me nor told me what the number was. I didn't know the number was changed until I called my daughter's cell phone. Now the representatives are telling me .I have to wait for 24 to 48 hours for them to help me..I am highly dissatisfied with Verizon already. This is only the first Day...

Several months ago I called and asked to have my TV package changed to a slightly better package. I was told the nest level up would increase my bill from around $200 a month to around $225 give or take.

My first bill after changes was over $300. I called and complained and was told that was just the first month because of the change and future months would be around the $225 as I was told it would be.

My next monthly bill was over $470. I called and was told I had the ultimate FIOS TV package. I was livid and said I wanted to go back to the minimal TV package that I originally started out with. I never asked for the ultimate package and asked that they adjust my bill because their mistake caused such a huge increase. I was told it would be taken care of. It took a few more e-mails but eventually the package was changed back to the basic package I had to start with.

However when I asked about the bill adjustment I was told that everything was correct and was basically blown off. Now I get a termination notice because I have been waiting to get the bill adjusted correctly before I paid it.

I have Verizon for home, wireless and my office and pay over $6, 000 a year between all of my services. All I am asking is that they do what's right.

Please let me know what I need to do to get someone to listen and adjust my bill accordingly. My original bill had been around $200 a month. My bill for the past 3 months totals nearly $1, 100. My next option is contact the FCC and BBB and ask for help. I would like to stay with Verizon but if I can't get satisfaction I will out of principle move all my accounts to other carriers. I know Verizon is huge and could care less about losing my business but please at least act like you give a darn.

I doubt I will hear anything but am trying.

10/11/2016, I attended the Perry National Fair in Perry Georgia. There were several Verizon kiosh set up at different locations. As I was walking by one, a salesperson by the name of Gabriela Larosa asked me if Iwas interested in a tablet for $1.00? I said, no thank you. She said what if I can lower your Verizon bill? Of course I said yes. I am retired and live on a fixed income and if I can save any money, I will. This young lady told me that I was eligible for the tablet plus she could get my Verizon bill lowered by $7.00 a month. 3 of my girlfriends were with me and are witness to our conversation. Gabriela also told me that the activation fee would also be wavered. I was elated. A $1.00 tablet and a lower Verizon bill. My lucky day or so I thought.
My October bill was $94.35. My November bill is $148.83. I have tried to get someone to explain this to me and no one can.
My first attempt was Friday, November 18th or 19th. I called customer service. No help.
On the same day I went to the Verizon store in Byron Ga where I do business. The represenitive there (Keosha Postell) made the comment that she wished she could have told all the people who got the $1.00 tablet to not do it. She also told me that I had to travel to Zebulon Rd in Macon Ga because that particular group was from that store.
The folks at Verizon on Zebulon Rd in Macon were dumbfounded also. Connected me with customer service AGAIN and spoke to a lady name Maquanta. "Q" for short. AGAIN she could not explain, so she put me on a 24hour call back from someone who could help me. No one has called back. I do not want this tablet. The ONLY reason I took the tablet was for the $7.00 decrease in my bill. I have been taken advantage of and I need someone to help .
I tried to contact gabriela.[protected]@cellularsales.com. [protected]. No return response.

Verizon Wireless / Pinnacle Collections
Please be advised that a collection posting on my credit report is in error and needs to be corrected immediately. They have been terroristic in attempting to collect a Verizon Wireless $746.00 on a charge that is not legitimate. And now after you sent 8 credit collection agencies after me over the past 7 years I demand that this be corrected.

As I have told them and the other 8 collection agencies, I do not owe this money. This collection posting with the major credit bureaus has adversely effected my credit score. As a result I have suffered damages over many levels as these type of preditorial attempts to collect false debt. If this is not remedied in the next 10 days I will have no choice but to file litigation in Magistrates Court to recover my loses which documented is in excess of $4, 200.00. Please correct this at once.

Please confirm that this has been fixed.

James J DeFeo
1304 Links Road
Myrtle Beach, SC 29575
xxx-xx-8767

[protected]@aol.com

On 3-9-16 at the Verizon counter in the Costco store in Victorville. I got 2 I phones and was told I would receive a $450.00 Costco gift card. Had to wait 3 months. I checked on it and found out I was to mail some paper in witch I didn't no to do. I was told to mail it in now. Wait 3 more months checked again and was told it was coming soon. A week or two I received a $225.00 check. Went back and was told they thought I only got one phone. they told me that they would hurry up the other check. I checked 3 days ago and the hurry up wasn't done. The man I talked to said he did the hurry up and someone would call me. No call. The only name I have is Gregory Moral Jr. Can you help Thanks William Quam

Well as usual verliezon is at it again with the verbiage that they use..this time the data carry over is not carried over for more than a month but in Oct 16 when i last seen the data hubscam it show i had 26 % left..it said nowhere that i had to use it or lose it..but in all fairness most will agree verliezon is a predatory institution on the decline to much more friendly competion..so i say good bye predators..

Kristie at Verizon store in Spartanburg SC was very rude and wanted to argue with us about warranty and tried to tell us we had been a customer for 5 years! Does that matter for the purchase of the $600+ iPhone 7!? Justin the solution manager as well. My husband came in prior to the purchase to get the amount. And it was different than what Brittany told him prior and she has been an employee for 3 years. ? We received information on the warranty and they didn't say anything about the $149 deductible! We have been mislead and I told Kristie my husband works hard so that's why he came in prior to the purchase! She stated she works hard too!
You can contact Roger Ward with an apology [protected]

In November 2015 an account was opened in my name. Despite MONTHS of email, letters, FAX, and promises of 'we will take care of that' there is an illegal inquiry on my credit report. I have records, they acknowleded the illegal activity in an email sent to me on November 30, 2015

Nearly a year has gone by, they still can't seem to resolve the issue, or to tell the truth.

NEVER, NEVER deal with Verizon. They are incompetent.

When being a Verizon customer became unaffordable, I phoned in to customer service for relief. They basically told me that if I didn't like it, I should switch. So I did. They subsequently terminated my service and I was without telephone and Internet until my new service provider completed their installation. Unbeknownst to me, Verizon reactivated my service and began charging me after-the-fact. When I attempted to reconcile my final bill, Verizon had added charges beyond my original termination date. When I refused to pay the erroneous charges, they listed me a delinquent and put a lean against my credit report.
I have tried on every level possible to resolve the issue with Verizon including; Customer Services (several times), Executive Relations, and writing directly to the president (Lowell McAdam) and the VP/CFO (Francis Shammo). Verizon refuses to relent or compromise their position that they are justified in charging a customer after termination.
It is important to note that the disputed amount is a paltry $63.44 for a $131 Billion-dollar corporation. I could pay this amount just to make the "go away" but the principle of the matter forbids me from giving in to their bully tactics.
If you have a choice, please DO NOT DO BUSINESS with Verizon. They are willing to engage in questionable business practices and treat customers with such disdain.
Thank you.
Raymond L
Pittsburgh PA

Ryan Rodulfo when I was in the 12th grade morningside this girl Karen was a 9th grader new in my school. My basketball teammate said she wants your phone number. I told my father Sydney no one wants to go to b asketball practice with me any more who wants to . Boogar. she called my previous phone number on 99th and told me to walk down hawthorne blvd. to Manchester. In her pajamas. I don't no if they really know who I am that's the street the Los Angeles Lakers owner Coach clayton for varsity and college use to call me to try out for the NBA in the forum. With whats his name Inglewood NFL MCkenzie . I don't look like Mr. Mckenzie. Westchester ymca. I showed up in the finals with big teenager basketball men from Inglewood y.m.c.a who practice their point guard moves when you sleep in your pajamas. So now Ms. Karen pajamas wheres my pepsi?

After having ten years of Verizon service, we moved our business to Sprint in 2015. We paid Verizon until one week past the switch date to Sprint. In essence, we paid to Sprint and Verizon for an overlapping period of one week as requested by Verizon. But later Verizon wanted us to pay till the end of the billing cycle, an extra 18 days.

When I explained this to their Customer Service, they did agree that we don't need to pay for the days the service was not provided by them; the representative told me before Christmas that a credit of $121.7 will be credited for 18 days (October 1-18th) and later told that her supervisor didn't approve it.

I have explained all this in writing but Verizon decided to turn this as an unpaid debt to multiple collection agencies. Each time I explain to a Debt Collection Agency and they withdraw the claim, Verizon is finding another one to harass us. I just received a fourth one.

We are hoping that someone at Verizon will stop this harassment and make sure that this won't happen to others either.