Vivid Racing
Reviews and Complaints

Vivid Racing is a scam and I am taking legal action against them in small claims court. I placed an order with them for a stock item (*** Headers) however after they took my money, they told me that it is not a stock item but made to order. I requested a refund less a 20% materials fee (whatever that is). Then a guy emails me and says that my refund was processed and on it's way. Five days later another guy ) emails me and say that my refund was used on the purchase of another set of *** Headers. Please follow the email stream and draw your own conclusions about their business practices: From: Sent: Thursday, March 11 4:36:01 PM To: Subject: Re: Hi Sir, Understood and thank you for reaching back out. I will now email *** a cancellation request on your behave and start the refund process with them. Normally this take around 24 - 48 hours to have processed and refund ready. As soon as they confirmed the cancellation of your order and refunded the amount I will then issue you a refund from Vivid Racing. I estimate the for you to have your refund is 3- 5 business days. Thank you again and please Performance Specialist Vivid Racing | Gilbert, AZ | ***: ---- On Thu, 11 Mar 2021 14:20:58 -0700 sir ***> wrote ---- Hello Mr. , I appreciate your attention to my request and yes, I want to cancel my order and receive a refund less the 20% materials fee. Get *** for iOS ________________________________________ From: Sent: Thursday, March 11 1:26:32 PM To: Subject: Hello Sir, We just talked on the phone. After getting off the phone with you I called *** for an update on you order. They did confirm your order was received on 03/05. No they also informed that all their items are "made to order" they do not keep anything in stock or "on the shelf. Therefore when your order was accepted all the materials needed to build your headers was ordered and pulled. They confirmed with me that they have already started production on your headers on 03/08. They are extremely backed up and they are hand made here in Arizona. ETA is confirmed 4 weeks from the time of order. I asked to cancel due to ETA. They advised we can but there is a 20% materials and production fee since they have already started building you order. Please let me know if you like to continue and I can process you a refund and cancellation. Best, Performance Specialist Gilbert, AZ ***: Dear sir, We have processed your refund and wanted to share with you the particulars: Transaction ID: Payment Method: Amount: USD ) ... Customer Name: Most banks take anywhere from 48 hours to 7 days to do their magic and put the money back in your account, even though they take it away from us instantaneously. So be patient with them while they do their thing. If you do not see your refund hit your account after 7 days, please contact your bank and provide them with the Transaction ID information above, or reach out to us and we will do what we can to help! Thank you for your business, and if we can be of any further assistance, please reach out! Sincerely, Vivid Racing Customer Service Team Tel: Email: *** Web: "To exceed our customers' expectations through continuous improvement and customer satisfaction." Note: If you feel you have received this email in error or there is a issue with your order, please contact us back by replying to this email or calling our office at Monday to Friday 9am - 6pm MST to further assist you. From: : Thursday, March 11 6:34:00 PM To: Sir Subject: Thank you sir. Much appreciated and don't worry I am too am sorry we were not able to work out a deal but if there is ever anything you need in the future please feel free to reach out directly to me. Also just another update. I was able to get confirmed cancellation of your order from *** this evening. I have already submitted a refund request with my staff/ accounting team. As soon as one of the return and cancellation agents is able to finish processing they will then reach out to you with an email containing refund information. Just to be clear; Item was: $1646.30 Shipping: $38.53 20% of $1646.30 is $329.96. Therefore your return amount is $$1316.34 + shipping (38.53) totaling = $1355.57. I apologize again for any inconveniences this may have caused and if there is anything else I can assist with please just let me know. Thank you Performance Specialist Gilbert, AZ | ***: Mark from Chat Transcript: ***, per records on file, I see that Order Number *** was cancelled and the amount paid was transferred to a new order. There was a change made to your order that is why the previous order was cancelled. 2:54:11 PM For your reference, your new Order Number is ***. us. Your order has been processed but as of the moment, there is no estimated date yet when your order will be shipped. Once we have confirmed the shipping date and get the tracking information, we will be glad to email you right away. The tracking number will be provided once your order is already shipped. 3:00:15 PM If you have other questions and concerns, don't hesitate to call us at from 9AM to 6PM, Monday to Friday or you can also email us at ***. Thank you for contacting Vivid Racing! Have a great rest of your day! 3:03:08 PM

5/5 Ordered front and rear bumpers May 5th through their website, paid a total of $1467.00. I placed two separate orders for each bumper to ship upon completion. This included the bumpers and one freight charge, as agreed with Adam by phone. A 4-6 week lead time was given, and I received confirmation emails the same day. On 5/6, my order was delayed to 8-10 weeks due to COVID. I agreed to the new lead time and inquired about separate shipping and updating my address due to an upcoming move. No response was received. On 5/21, an email stated my order was being processed for drop shipping. On 6/20, another email confirmed my special order. I requested updates but only got promises for follow-up. Multiple calls and voicemails went unanswered. On 6/30, Tanner C. informed me of a one-month ETA for the front bumper. After clarifying I had two orders, Tanner confirmed similar ETAs for both. Following weeks of no updates, on 8/20, Ben P. suggested canceling and reordering with the new address, which required a new payment. I agreed. The new invoice was $80 higher. Ben P. explained an $80 balance was due on the front bumper, which I disputed. After discussion, Ben agreed to ship both bumpers together without the extra charge. On 9/13, I sought confirmation of the September 21st delivery. Ben P. updated me on 9/14 that the front bumper was ready and the rear was being finished. Further delays occurred without explanation. On 10/6, after 21 weeks and poor communication, I contacted the manufacturer directly and was told my bumpers would ship that day. Overall, the experience with this supplier was unsatisfactory due to attempted overcharging and failure to meet lead times.