Vivid Seats
Reviews and Complaints

September 30, 2021
order #[protected]

I had ordered tickets for a sporting event. It was the day of the event and my tickets were still not available on my account. I sat on the phone and chat with Vivid Seats customer service for 4+ hours on the day of the event. The tickets were still never delivered to me. I reached out to support the night of the event (after the event was over) asking for a refund, following their "100% Buyer Guarantee" policy, and still never received a refund and it has been over a week now. Every email I sent, they would reply saying "it is still being investigated." They said they would send me a form to fill out, they never sent the form (no surprise) and then told me it (again) has to be investigated. I finally decided to dispute the charge on my credit card so now my credit card company has been reaching out to them to figure out the issue (even though it is a simple and obvious issue).

The amount of time and stress, and money, that I have lost because of poor customer service and false company advertising is ridiculous. I do not have time to sit on the phone/chat for 4+ hours during the day. I am out $100+ because of a company's mistake, not my own.

I have attached the false "100% buyer guarantee" and screenshots of my emails with support.

I purchased Rolling Stones tickets last year They were scheduled to perform last year but due to Covid it was postponed and now re-scheduled for 10/29/21. I have asked for the tickets to be sent or a refund for weeks on end I get no help or no response. Vivid does not answer calls or emails I am out almost 600$ Please help Thanks

Ordered tickets for new orleans saints nfl game against dallas cowboys on may 26, 2021 and received a text stating that the seller has transferred the tickets to my email on 6/1/2021 which I never received the e mail so that the tickets could be transferred to my account. Have reached out to customber service at least 10 times and been getting the run around they said they would get the seller to retransfer my tickets and that have not happened so far but they was paid on the 5/27/21. Would like to hear from vivid seats to make sure that I will receive tickets before the game, or have them retransfer the tickets so I can have a piece of mind

Horrible Worst Customer Service
This is a scam website, forget trying to get a refund
Worst experience I have had buying tickets and it was my first time buying anything from VIVID Seats. I will never purchase anything from here again and nor will I refer any my friends from purchasing anything from VIVID SEATS.
My event was cancelled due to Covid and rescheduled could not attend due to border crossing closed. I requested a full refund, all they given me is the run around. You cannot get anyone on the phone in Customer Service. Their automated system will have you running in circles. They are just keeping people's money.
This company only cares about money and not about customer service. There advice, try reselling online. Who is buying concert tickets during COVID? Bad customer service. They do not care about their customers!
7.5 million dollar lawsuit against VIVID Seats.
https://www.ticketpurchasesettlement.com/
If the event to which you purchased tickets was cancelled at any time from September 29, 2016 through April 1, 2021, the only way to get a payment is to submit a Claim Form.

Purchased tickets for concert at comerica Park. Postponed due to covid. New date still pending. Live in Ontario Canada. International borders are closed. Refusing a refund. Changed their policy AFTER covid. Been out of work for almost a year. Self employed hair stylist. This refund would be a big help. Still have to pay household bills on top of bills for the locked down business.

Used VividSeats on 1/4/2020 to purchase Kenny Chesney tix for Arrowhead Stadium show for 7/11/2020. Obviously the tour was canceled for Covid reasons. Show was rescheduled for 5/2021 in Arrowhead.
Just got notice today that 2021 tour was canceled and refunds were being offered.
Visited with chat rep on 3/22/2021 about refund, so I could pick a new show for 2022 tour
Refund was refused!

In February 2021 I purchased 4 tickets for my family to attend 4 different spring training MLB games in the Fort Lauderdale area the week of March 22-26, 2021.

Due to Covid exposures at home, we had to cancel the entire trip.

My attempts to 1) gain access to my tickets and 2) resell them for a loss were BOTH impossible to accomplish within the Vivid Seats website. After reading the FAQ on their site, no progress was possible, I couldn't even download the tickets let alone resell them.

I have contacted customer service multiple times and ways (live chat line, email, phone call) and received only recordings that weren't helpful at all.

My purchase will slowly go to waste every day this week that I can't resell and a game gets played, starting today Monday March 22.

PLEASE HELP. I don't know why I can't access my purchased tickets. 16 tickets across 4 games.

Thank you for helping me if you can,
Eric

I purchased tickets for a 4 day basketball tournament. The day before the tournament I received an email saying my tickets were on my account so I checked the app and they were there for all 4 days. I was able to access those tickets for days 1 & 2 but then on day 3 the tickets had suddenly all disappeared and my account said my event was over. I called customer service and they were no help at all. There was no option to print paper tickets. It was all digital so it just disappeared from my account with no explanation or recourse. Then when I asked for a refund they sent an email saying - "We sent you the tickets together so you can download them. on our end, the tickets were sent successfully." I had to purchase further tickets at the venue and they reported many Vivid Seat customers were having the same problem and that Vivid Seats is

The show in question was canceled last year dew to covid-19. They refuse to refund my money, instead they gave me a credit, which expires 01/01/2022. My order number is [protected] . I just want my money back. I have had numerous conversations with these guys to no avail.

I am unable to obtain a refund despite many phone calls and emails. The Billie Eilish concert, scheduled for April 2020 in Washington State, was canceled and then never rescheduled. My daughter spent all her savings on buying two tickets for $818.60 and we are now unable to receive any refund. Please can you help? Her order number is [protected]. She does not have any other money to spend and this is causing her and her family a great deal of distress. Those who ansser the phone for Vivid appear to be callous and uncaring about this very unfortunate situation. Please can you help us obtain a refund?

Concert postponed due to civid-19, 10 months out from a weekend date to a mid week date. Can not travel for weekday date. Would not refund nor credit purchase price. This is wrong when customer chooses a date and not at fault for postponement. Do not use vivid seats for any ticket purchase. Their so called guarantee is false, they told me in chat that all sales were final and offered their resell division to solve my issue, really!

I called (multiple times and spoke with Matt who said the refund would go back to my card), emailed (with Lexy), and live chatted (with a non-human) with the company in regards to tickets for a show that was canceled due to covid 19. They claim to have no record of me asking for the refund. Total waste of time. This is the worst ticket site ever! This was my first (and only) time ever using them.

-concert scheduled for march 18th was cancelled on march 13th due to covid-19 with an email describing our full cash refund will be applied within 2-4 weeks with no action required. If we wanted a voucher for 120% of the ticket value, we had to act within 72 hours. I did not want the voucher so we did not act.
-april 15th, vivid seats sent an email directly to my spam inbox, nearly 33 days later (5 weeks) saying now that action was
Required within 7 days to receive the full cash refund we were already promised in writing on march 13th. Otherwise, they would automatically apply it towards a 110% purchase value voucher.
I did not receive the april 15th email within a timely manner because it was sent directly to my spam inbox, while their advertisements were still being sent to my regular inbox. I spoke at length with the company, via web chat and phone call and they refused to honor their original promise of a full refund. They waited until after they were supposed to have already refunded our money to change their policies. This is fraud. We were promised one thing and given something else that we did not agree to that has less value than the original $720.90. We cannot use this voucher as we cannot attend any concerts in the future, making the voucher far less valuable to us than the $720.90 owed to us.
The company is refusing to honor the agreement made on at least 3 occasions (via email, and multiple checks on their website for updated policies over the following weeks. They intentionally waited 5 weeks to change their policies to keep our money. Matt g., the rep I spoke to last, agreed that they should have honored the original agreement, but they "can change policies whenever they want" so there was nothing they would do. We will be disputing this charge and will go to any legal lengths to receive our full cash refund as promised. I have the emails in question and will be happy to provide you with them.

If you watch the behavior of some businesses during this crisis you can get a picture of who they really are and despite their empty words of working with their customers, they have a strategy of milking every dollar they can.
Last November my wife and I purchased two tickets for a Michael Buble concert to be held May 8, 2020 in Las Vegas. We got the tickets through Vivid Seats and the total cost for two tickets was $742. Forget the fact that the only way you can get these tickets is through a third-party vendor such as Vivid Seats, accompanied by their markup. It became very obvious that the concert was not going to be held on the proscribed date. We were informed today that in fact the concert had been "postponed" to a later date to be announced.
I inquired about getting a refund. Vivid Seats has a clear policy if the event is cancelled you will get a full refund. But in this case, they play semantics and say the event has been postponed. They don't have another date and do not know when they will have a date.in the meantime, they have collected millions of dollars from concert ticket buyers and have been sitting on that money, in my case, for over four months. For my point of view if the concert is not going to take place on the proscribed date then it has been cancelled. They can schedule another date for Michael Buble to appear but that will be a new concert.
If we assume that since Buble has cancelled his entire summer concert series due to the crisis then we may not see this event rescheduled until sometime in late 2020. So Vivid Seats can sit on this large pile of cash for close to a year or possibly longer.
I then indicated that I was not sure we could be in Las Vegas when the event is "rescheduled" since we do not know what our schedule will be in this scenario. I was informed that we could then sell the tickets through Vivid Seats and of course there would be another service charge accompanying that sale.
I think you can safely assume that I will no longer purchase any tickets through Vivid Seats or any other agent who adopts this rigid policy.

VividSeats sold me tickets that were hacked from their system and resold without my knowledge. The tickets were neither secured or protected for the customer. I was told that they can not do nothing about the hacking of the tickets and that it was my fault. They would not issue a refund even though I did not have the hard copy of the tickets. I was ripped off by VividSeats to the tune of over $1, 000.00.

Bought tickets for Trans Siberian Orchestra in Tampa for 12/15. Purchased tickets in August! Bought desireable seats that were straight ahead view to the stage. Vivid Seats calls me less than 48 before the event telling me the section I purchased in August is not available. Customer Service offers alternative tickets but cannot provide replacements in the "desireable seat" section or nearby sections I had purchased in August. Basically a take it or leave it offer. NEVER AGAIN!...Deleting the Vivid Seats App and will never do business with that crappy outfit again! Happy Holidays you piece of #$%@ !

Maybe I am just the (un)lucky buyer. I bought 8 seats to the NHL Winter Classic 2020. Vivid will NOT provide me an e-ticket via their app. They have only sent me a link to download the PDFs. Well, I can't validate these are legit, and I'd rather not find out the day of the event at the Cotton Bowl.

I promised 4 of them for sale BEFORE buying off Vivid, but no other reseller will recognize or list them. AND VIVID REFUSES TO SELL THEM FOR ME EITHER!

So, I can't sell them, I can't validate them, but I'm out over $1, 000!

Vivid chat says "they're fine." Seatgeek and Stubhub says "not."

BTW. The PDFs won't upload because THIS website says they are fake.

i bought 2 tickets for zztop at jones beach theater on august 26 2019 . The event took place on Thursday Sept 19 2019 My order number is2919876 under an email address [protected]@optonline.net I received a comfirming email with instructions on how to access my tickets which i followed the instructions were to download the vivid seat app and go to my tickets and the tickets will come up and to bring my phone to the venue which i did When I got to the venue I was told that the tickets were not the actual tickets and that i shouldve gotten an email with details as to how to get my tickets I searched my email and found no such info I tried to call vivid seats we ended buying tickets and could not reach them so i ened buying tickets at box office to go to the show When I called vivid seat on Sept 20 2019 I was told there some sort of electronic transfer under the heading ticketmaster no one informed me that an email would come from ticketmaster. They would not give a charge back on my credit card so I am in the process of having capital one investigate as well as better business Please get in touch with me about this at [protected]@gmail.com my phone number is [protected] or [protected] MY address is stacey allam 1773 east 12th st apt 1a brooklyn ny 11229

I have tried numerous times to obtain my tickets and have had numerous conversation with Vivid Seats staff, still no tickets. I was told to check my spam, junk, etc each time after explaining that I have done so each time I called. My son who is an engineer and is quite versed in the use of a computer/cell even checked everything, still no tickets. I have set up different accounts and emails and still no tickets. I am out $679 and I will not rest till I make sure NO ONE uses Vivid Seats.

Ordered tickets at $347. Never got confirmation. Credit card charged.
Called was transfreed 5 times, on hold 30 minutes. Original tickets not available. Offered replacement seat at $162. Refused offer, would not pay me for difference in price. Said my e mail was at fault would not reimburse me my $347. Will never use again and hope other people read this, bad business. 100% guarantee, [censored].