Vodacom
Reviews and Complaints

To whom it my concern,

I am extremely upset and disappointed with Vodacom and their call centre staff.

Yesterday from 9am to 5:15pm Ashton and surrounding areas where left with no service. My business for the day was completely shut down as I depend on my phone and internet connection to operate. Without notice I was cut off for a full business day from clients and family. To top it off, I am so devoted to Vodacom that I don't even own another network sum nor does my other neighbours.

When service came back at 5:15pm I called your call centre to ask what happened and a few things on that call had my blood boiling
1. The agent told me no one reported it ( after doing my own investigation later on I found people who confirmed they called vodacom and reported it the morning already)
2. She basically told me that vodacom had no idea or awareness of the issue
3. Not ones did she apologies for the inconvenience I suffered
4. She was supposed to sent me sms with an email address to which I need to forward my complaint, I am still waiting
5. I mentioned compensation amd I had to explain and give examples to her like she was a child in order to understand what I was saying, instead of helping on my query from an pre paid perspective she tried to pass the call and buck to contracts department.
6. She made me feel like discrimination has just taken another face, as a prepaid customer I felt that contract customers are dealt with more importantly.
7. I run a hospitality consultation service and my clients were very disappointed as their current and potential guest couldn't get a hold of me at all, my income lost for the day currently stands at R1200 and I am unable to recover this loss.

Vodacom I really feel disturbed not only of the lack of network service yesterday but by the poor service your consultant delivered yesterday.

Kind Regards
Chantal McKeet
[protected]

We are living on a farm and everyone knows how dangerous it is lately. Vodacom is our cellphone provider. As seen in the picture attached/below: this is the only way in which we can get cellphone reception. I have logged complaints at Vodacom for the last 4 years and instead of getting better, the reception just gets worse. I pay my account every month on time. But for what am I paying? For us to make a phone call, we need to drive to the road until we get reception. If we have an emergency on the farm there will be no way of communication. What does Vodacom's slogan means: "Power to you". How do I get the power without any cellphone reception?

I contacted the call center over a week ago and asked for my overdue account as I am now overseas and have not received anything form Vodacom for the last few months. I was told while I was on the phone by legal that an email had just been sent regarding the outstanding amount so I could pay it.

I am STILL waiting for this email to arrive. HENCE I cannot pay my bill. The People In the call center were rude and completely clueless and every single person told me a different story. I cannot pay my outstanding amount that Vodacom has requested if i have not received a bill for this.

I am disgusted in the service form Vodacom!

I used to receive a scheduled sms with my account balance every morning at around 09h00 which is a reasonable time.

For the last few months this sms is coming through at random times and I know the balance on it is wrong.

This morning was the final straw when this sms woke me up at 04h00.

How do I unsubscribe for this useless message? Or are you planning to fix it so that it works properly like it did before and comes through at 09h00?

Good morning. I mr rs ahir is very unhappy with the service im receiving from vodacom regarding my upgrades. My second number which is [protected] was due for upgrade in january and requested a samsung s7 and they said I dont qualify, my account is paid on a monthly basis. My debit order is set on the 27th of each month and some months vodacom debits me on the 28th which says unpaid so I go in personally to a vodacom store and pay the amount. My number which is [protected] is due for upgrade in april so im not sure whats going to happen. Just imagine the contract for the [protected] im paying each month for 150 airtime. Could you please assist or rectify the issue. Im also paying over a thousand rand for yhe 2 contracts I have. Im very concerned and angry cos im a vodacom customer for over 15 years and to be treated like this is totally unaccepted. Kind regards. Ranjay ahir.

lost my iPhone last week and went to Garankuwa for service where they managed to help track it but since the battery was low the guy was unsuccessful.He asked me to maybe try again after couple of days maybe it might be on again.
Since I work at Brits Mall I went there today for a sim swap & the problem I had with the phone I received as a gift, Huawei Plite.Everytime I receive a call on it, it just says "unknown", & decided to try tracking my iphone.
I got into the store & a lady at reception told to wait for consultants for sim swap since they were busy and for the other issues for the 2 guys sitting on the other end & they also had customers.When I saw that one was done with a customer I immediately went to them & explained my issues.Thats when one said to the other go to the other computer and help her, the other said, no you go, they began debating among themselves so I ask about the other issue then I got same response, thats when they said I must just wait for the consultants who were still busy with customers to help me where as they were available and the lady at reception clearly stated that the two can help with tracking and caller id issue.
I am very disappointed with the service I got there, they are not customer centric at all, I expected better at that branch since I work around there and have a contract which I took up at that particular branch.
This kind of behavior is unacceptable since I can't be told I could get help at a certain individual andtgen they play around during working hour, we are there to be serviced and since it was after work & time was not on my side I just left.I dont have a problem waiting for service but when people are available to service and decide to play around then thats something else.
I would have to go Garankuwa even though most of the time I knock off late.

services zenu zinaboa somtymz mmenifanya nimejiunga mara tatu kutokana na huduma zenu kuwa mbovu.nimejiunga kwa kutumia mpesa mara ya kwanza ckupata txt ya uthibitisho baada ya mda nikajiunga tena pia sikuona
nikaamua ninunue salio nijiunge kawaida
aftr two hrs ndo napokea message za uthibitisho.
jaribuni kurekebisha serives zenu ziwe reliable na kama kuna tatizo muwe mnawajulisha customers on time.

Recently I picked up 4 brochures at different Vodacom stores. I went into respective stores to purchase The Vodacom Smart tab 2 for R899 and on all occasions I was discouraged to do so...I received the following comments
1)Game has it cheaper .
2) I will order and give you a call. Still waiting.
3)I don't have that in stock. Try our other branch
4)our branch does not deal with the lay byes. I was paying the cash price.
I need to know:
Does Vodacom not believe or stand for honesty and integrity?
Does Vodacom condone false advertising and get away with Terms and conditions clause?
Does Vodacom not see itself as a business were sales revenue effects their profit margin?
Does think that customers are not important?
As a Vodacom client it made me rethink about renewing my family, business and my own contracts. There are the other competitors. I have been a loyal Vodacom client and it is sad that your customer service and sales stinks.
I thought to give you guys a chance to redeem yourself.
So will you give me what I want as advertised in the store and booklet or will you look the other way?
Just a note: I understand fully about marketing abuse, the consumer protection act and treating customers fairly.

NO REPLY ! No services from Vodacom Accounts

(see relevant documents sent to [protected]@vodacom & [protected]@vodacom... Fix my account very urgently! You keep on phoning me telling me that I owe you money, go check the Vodacom statement that I had to reconcile since the accounts department of Vodacom can not do it!

This is taking to long I am going to take this matter up with my attorney I've been patient for a year now. Also I've been a loyal Vodacom customer for years and years!

Herewith i am sending through a complaint against Vodacom itself.
Sms's com through directly from Vodacom to my phone stating that my data bundle has run out :
3 sms's sent in one day (16th March) saying:

"Your data on [protected] has run out. Out of bundle rates apply. Buy 100MB data to use today at R10 by dialling *124#. Offer valid today until 23:59"

This is fraud for trying to get me to buy a data bundle as well as a ly as i still have 600MB left.

I wil take this to court and win this case if i ever get an sms like this again from vodacom. Then you will hear from my lawyer.

Regards

Good Evening,

I contacted the customer care line for upgrades on the 02/03/2017 requesting deal match. I had come across a deal on a site called phone finder that was extreamly good. It was from mtn and it was a data deal.
I spoke to a guy named Nhlanhla who advised me that he will load the deal request for me and that it will take 48hrs or maybe abit longer as they are inundated with deal match request.
I was also advised that I would receieve communication that a deal match request has been made.

Two weeks down the line I have still bot received any communication. I contacted the upgrades department yesterday the 14th of March to query what was going on and was told to hold on as she was going to find out what had transpired. After a few minutes I was told that Nhlanhla would call me back soon. After 24 hrs I have not received this call nor have I received feedback regarding my deal match request.

It is extreamly disappointing that Vodacom has such unprofessional employees.

I am extreamly frustrated as I am a loyal customer. Attached is a screen shot of the advert at the time.
I honestly feel that Vodacom needs to honour the deal match request as I have been incontinenced.
I also have call recording of all the times that I contacted the upgrade department. I dont understand why a customer must beg for service.
Awaiting feedback ASAP.

Regards

Two issues:
We did our upgrades at Clearwater 4U shop in January 2017. I was told that I would have to wait a week for stock to arrive of the model phone I wanted. So a week later I phoned 4U and was told by someone, not my consultant, that the phone I wanted was discontinued. So I went in again, my guy wasn't there but I chose a different model, re-signed all the paper work, got my phone and left. Only the next day my consultant phoned and informed me that the model I wanted was discontinued and will I consider something else...

Then I receive my first invoice after the upgrade an see that I am still on the original package and the bolt on data was never removed. So after calling Vodacom and MANY calls from Vodacom to the 4U shop and conference calls between all of us 4U still haven't corrected it, they never call back even if they give there word to.

Some of the consultants are bad and the manager is useless. That place is not going to make it.

Good day

I am myself am a vodacom customer, but my work mate just had the birthday from hell yesterday, when vodacom put a ''admin lock'' on her phone. When she phoned vodacom, they replied that there was a high volume of calls going through on her phone. Duh! Is her birthday! After about 10 calls to the call centre number 082 1946, she was informed that she must wait 24 hours for her service to be restored. 24 ###ing hours for a mistake vodacom made. How do they think it makes you feel when no friends or family can reach you on your birthday. But like usual it's only the little that gets ###. Will my work mate get this day back never. Vodacom will just shrug it shoulders and say: ### you loyal customer - we will take your money every month, but will be of no use to you otherwise! I do however hope vodacom plan to compensate her for this absolute ### up.

I have been a loyal customer to Vodacom for the past 10 years.
I pay my account on time with out default.
A few months back I received a huge bill for data -I queried this-Along while later after me pestering Vodacom they did me a once off favour and passed a credit. They did not pass enough credit leaving me with an out standing amount which I disputed resulting in me line being cut. I was now forced to pay .Till date Vodacom is unable to prove I over used data.
I received my bill for November that showed extra costs-I queried this and was told I hade subscribed to WASP services -This went on for 3 months.
Vodacom cannot prove I subscribed -yet I had to pay the account.
Having said all this I was advised by Vodacom to send a message to unsubscribe which I do every day-The latest is I also call *111# every day to check my data usage and air time to prevent being over charged .This service has been down for 2 days.
I f I do exceed my data or air time Vodacom will again charge me and I am forced to pay.
Please assist

I received my Vodacom November 2016 statement and my account name had changed. For 4 months I made calls and went to a Vodacom shop in Welkom to change it back to my name. Since now nothing has been made to correct my account name. I've got 6 contracts on my name. I was sent from one operator to another. Nobody seems to be capable to solve this problem. How can this problem be solved? I am really tired of being sent around and nobody to solve this problem. How is it possible that after almost 20 years as a customer my name changed suddenly to somebody else?

I am so Feb up of Vodacom they think they are the only services provides in South Africa. They never listen to what you say they always ready to defend themselves without even hearing out they customers. They provide stupid services which they never give back to they customers. Am so sick an tired of your services, when you ask for a complains department they never send you through. I have loaded my airtme over and over again yet it disappears like I never loaded. My data disappears and when I call back they tell me its cause I have restricted some apps on my phone. How many times are you suppose to restrict the apps then cause am sure you can't do it more then once?!. I have call vodacom more then once with the pop up message that show up about my airtme that has run out. It's fine when it show up once but every five min these pop message come through to my phone it's annoying and when I do reacher my phone I get popup advitisment about porn which nacked people show up my phone without my request, I honestly hate it someone stop this now. I got a confirmation message saying I have successfully brought 50mb data today but after few hours I don't have the data anymore. I called vodacom again they told me lies that it was not successful am questions is why the helldid I get the conformation message?! Am so tired of Vodacom as much as I have be loyal to Vodacom maybe it about time I change to other services provide. The angent just sit there and tell lies nothing to help with but lies after lie I don't even think they know what they doing. Thank you very much for nothing Vodacom bye.

Good Day,

I am lodging a complaint for the horrible service I received from a guy named Bryan from your Hemmingways mall store in East-London.

I am a vodacom client, and thats why I decided to go to the vodacom store specifically just to ask some advice regarding a Huawei phone I bought in Asia, I just wanted to know how to unlock the mobile network as my phone doesn't work with a vodacom sim card.

It was the worst service I have received from any vodacom consultant, I have ever dealth with. Bryan hardly looked at us while answering my questions and was more focused on his cellphone than anything'else. As soon as we walked into the shop you could see he did everything to avoid dealing with me but I walked straight towards him.

Dear Sir

On the 6th of November 2016, I approach your Canal Walk Branch for a premature cancellation for the cellphone number. I received a quotation for premature cancellation and given reference number 1-[protected], the settlement figure I was given was an amount of R1104, 79. The reason why I approached your company for the premature cancellation was because on the 17th November 2016 I left South Africa to live in England and I wanted to pay everything and have no outstanding account when I left the country.

On that same day I paid an amount of R450, 00 towards my outstanding accounts and given a reference number IN0054T008085413.

On the 10th November 2016 I went to your Kenilworth Branch and paid the amount of the premature amount quotation namely the amount of R1104, 79. The reference number for this payment was IN0112T023129645. This settlement amount with the proof of payment was then fax by Zaahir Moosa to your Head Office advising them of the cancellation.

As far as I was concerned this account was cancelled.

However, I subsequently received new invoices on the 30th November 2016 for R257, 93, then on the 31st December 2016 an amount R274, 53, on the 31st January 2017 an amount of R285, 32 and finally on the 28th February 2017 an amount of R276, 35.

Upon receipt of these invoices I have written to your department advising them that this account has been cancelled and I've send them the proof of cancellation but I still have not received an acknowledgement that this account has been cancelled and closed. WHY NOT?

I do acknowledge there is a second cellphone number [protected] for which I must still settle according to my records it would be R568, 47. I need written confirmation that this is the final amount owing and once I paid it that this account is settled and closed as well.

I have attached documents of the above mentioned.

This is now really becoming a major problem. I have never ever experienced such bad service. I took my phone in for Repair. At Vodacom Jeffreysbay Branch. Received sms from vodacom and replied to accept. Now I'm being told that this was not the sms sent to me? Screenshot of sms attached? As I do not have this phone anymore. Every time they phone me with a different story? I want my phone. The money as accepted in Quote was paid over via internet banking. I do believe that this is now becoming a scam. Is this the way customers is conned At Vodacom? Reply to sms and then the amount increases? I want my phone back repaired and I'm not going to wait another month. As per Jackie I was suppose to receive my phone last week Wednesday already? But like I said every day another story? Can you sort this out vodacom customer service or must I go to the media? Not that this will bother you much as you've been more in the media these days for bad service than anything else and now I can clearly see why?!
Im dealing with complaints, claims and customers on a daily basis and this is not the way to treat a customer.

Cell: [protected]
E-Fax: [protected]

Begin forwarded message:

From:
Date: 15 February 2017 at 16:06:44 SAST
To: "Tieneke.[protected]@vodadealers.co.za"
Subject: Proof of Payment on Job Nr:[protected]

________________________________________
From: [protected]@fnb.co.za [[protected]@fnb.co.za]
Sent: Wednesday, February 15, 2017 4:05 PM
To:
Subject: Payment Notification from - FNB GOLD_331MSXDD

Dear VODACOM REPAIRS

Please find attached a copy of your payment notification.

How to open your payment notification?

In order to open your payment notification you will need Adobe Reader installed on your computer.

If you don't have Adobe Reader installed on your computer, please refer to the Adobe Website to download.

Please do not reply as this was sent from an unattended mailbox.

Kind Regards,

Payment Notifications

About three weeks back I purchased a LTE USB Dongle from this store, it was a Friday morning. By Sunday the Rica had been done so I could not start using this service. I went online using the Vodacom apps and purchased a data package and go nothing for my purchase. I then went through my bank and purchase a second package and this worked. Once online with my LTE Dongle the speed really seems very slow so I did a speed test using the Vodacom site.
Download Speed - 1.2 MBPS
Upload Speed - 800 KBPS
This was the best speed that I could get out of all the test I did and I found it unacceptable for the service I purchased for my business.

So I contacted support using the email option so I would have writing proof of my dealing with them. They phoned me back and after having to purchase a further 1GB data as the previous data had been used up doing testing they sent me a mail. In this mail they told me as it was still within the 7 days of this purchase I should return the item to the store for a refund.

The following week I went to the store with all the emails in hand and the LTE dongle Sim card and proof of purchase. All they did was give me the run around telling me the dongle would need to be test by the technical department. I asked them the questing if the speed is ok at the technical department would they then expect me to relocate my office there where I could possibly get a reasonable speed?

The conversation went back and forth and it became very apparent they had no interest in sorting out my issue. At this point I had had enough and just walked out the store leaving everything with them. Now considering they had the printed email with my email address I later thought they might contact me using that but nothing.

I went back to the help desk via email explaining what had happened and so far all I am getting is the run around from them. Every time I send a reply asking them what is going on I get the reply it is still under investigation.

As this was just not good enough I posted on Hello Peter about this situation. I suppose i expected a bit much as I just got the normal copy and past reply on that as well.

As I am running a business I was forced to go out and purchase a product from an alternate company that supplies this service.

So I now suppose this complaint will also just get the normal copy and past reply and I can just take it as a given that I am out around R1000 for even expecting a business to actually provide a serves they were very willing to sell me in the first place.

All I can say this type of treatment of your customers is outright disgusting.

In our weekend newspaper we had a letter posted about the same situation from another one of your outlets.