Vodacom
Reviews and Complaints

Christo Kleingeld [protected]

Vodacom, please tell my why do I have to intensely struggle to get service from you? I have been attempting to switch my contract to Pay-as-you-Go since 15 February and have made 2 payments thus. I made payments according your quotations you send me. Several calls later (me to vodacom) and paying the outstanding amounts resulted in nothing. Even after your retentions department confirmed on 10/03/2017 that the number is now Pay as you Go and today (11/03/2017) I got a call from Vodacom that I am still owing you monies.

Can you please tell me what is going on and why has nothing I requested being done.

Christo Kleingeld

The signal service in the Rayton Cullinan area is utterly pathetic when there is rain or a wind blowing, i can't understand why because if you look at the redicuiolus amount of money we spend on airtime one will think your network service and signal will be top of the range but i guess i have it wrong because its beyond poor and im not the only one who has this problem.No one else has this problem with other network providers, but i guess no one will even look into the problem

I have posted twice on hello peter, without any call as promised with the generate support that is sent. Vodacom has messed up my accounts, and expect me to do everything to fix it. I cancelled my contract in december yet i'm still being billed for it, i upgraded my package to a lower plan, yet i'm still being billed for the old account. I been paying the amount i should be, and today vodacom ###en suspends my account. I have called and spoken to managers, no body will ###en help me or sort the problem out. I am going to my lawyers and there is going to be huge ###. Fraud on my account and suspending when i been paying. ###en bs.

Good day,

I hereby would like to report exceptionally poor/unsatisfying service received from the subscriber collection department (Scd) on 7 march 2017 and floor supervisor, mr. Zolile ndunge.

I have been a client with vodacom since 1997 and am currently a vip: red client.

• important: i am sending the recorded calls referred to in this e-mail separately due to the size of these files.

The company my husband and i used to work for are in the process of being liquidated and we have not received salaries since 21 december 2016. We have two primary school children (13 and 11 years). We received a collective income of approximately r65k (Gross) each month and for the past two months had to depend on donations (Money, food parcels, etc.) to survive.

I have been in constant contact with vodacom trying my utmost best to not loose the six (6) contracts on my name; which includes my elderly mother of 73’s contract.

1. On 6 february 2017 at 8:25 (Seipati) (See attached recorded call) i initially made an arrangement with the scd to make a payment for the january 2017 outstanding amount by 17 february 2017 because the business rescue practitioners and ceo of the company indicated that we would have received our january 2017 outstanding salaries by then.

2. On 17 february 2017 it was evident that we would not receive our salaries. I then contacted the scd on 17 february 2017 (Spoke to dineo at 15:17 – see attahced recorded call) to make an alternative arrangement for the payment of the outstanding amount by 28 february 2017, again based on commitments made to us by employer.
A. A call the scd claims i have not made because on 24 february 2017 my services were suspended.

3. Then on 24 february 2017 at 09:09 i phoned scd again to get the services reinstated and first spoke to dimpo and thereafter dimpo referred the matter to a floor supervisor and with a lot of “begging” i managed to get the services reinstated (See attached recorded call).

4. On 27 february 2017 i phoned the cancellation department to request pre-mature cancellation quotations on all my contracts because the only other alternative i could come up with is to have all my contracts bought out by cell-c in order to ensure that vodacom receives the money owed to them and i keep all my contracts. I was then informed that because vodacom was busy with the monthly billing run, they can only give me these quotations on 4 march 2017.

5. On 28 february 2017 at 15:15 (Spoke to melusi and lenau {?} see attached recorded call) i phoned the scd again to inform them that the requested pre-mature cancellation quotations on all my contracts cannot be given to me by vodacom before 4 march 2017 and therefore need to make an alternative payment arrangement. The arrangement we came to was that because i have to wait until 4 march 2017 for these quotations, vodacom scd will wait until 8 march 2017, to give cell-c time to complete the buy-out process.

A. The call was then in the middle of the discussion directed back to the initial stage of making a call, where i had to re-enter my cellphone number again, and again explain the whole story. Tsepo then answered. Before i could even give my id number to tsepo, the call was all of a sudden directed to the electronic after service rating where i had to score the level of service received?!
B. Tsepo then (At least) phoned me back and we continued the call. Tsepo then placed me on hold to discuss the matter with the accounts department but before we could finalize the alternative payment arrangement, the call was again dropped! Tsepo did not phone me back, like he did the first time…

C. At 15:47 i phoned again and spoke to angie (See attached recorded call); whom transferred my call to the accounts department and then spoke to tebogo phaka from the scd. Tebogo then confirmed the following:

I. That the new payment arrangement for 8 march 2017 is accepted (Obviously on condition that vodacom cancellations department gives me the pre-mature cancellation quotations on 4 march 2107 to enable me to forward it to cell-c and conclude the buy-out process by 8 march 2017) and
Ii. That should the system automatically suspend my services before 8 march 2017, i can just phone the scd and they will reinstate it to ensure that i have continuous service on all my contracts.

6. I tried late afternoon of 6 march 2017 and early morning of 7 march 2017 to follow-up with the cancellations dept. When i can expect the quotations because i never received it on 4 march 2017 as agreed and note: the 4th of march 2017 was vodacom’s date that suited them, not a date i requested/forced on them!
A. On 7 march 2017 at the cancellations depart. I spoke to:
I. @ 7:42 lesego but their systems were off-line and she would have phoned me back once it was back on line – she never did.
Ii. @ 9:59 to nandipa but in the middle of the discussion the call was directed back to the automated voice selection at the beginning of a call!
Iii. Thereafter i spoke to a floor supervisor, zainab mahomed and she assured me that i will have the quotations before the end of the day (7 march 2017) and she took my cellphone number and landline number. I also send her an e-mail on 7 march 2017 (See attached) but she has not responded to date.

7. On 7 march 2017 at approximately 14:15 the services on all my contracts were suspended! Totally unacceptable to say the least!

8. On 7 march 2017 i then phoned the scd at 14:24 (See attached recorded call), spoke to clive; then to therucian and then to pearl and then to kagiso and then to martin and then to customer care and then to penzwalo then eventually (At 15:22 an hour later!) after throwing a major tantrum i got transferred to the floor supervisor, zolile ndunge.

A. Who in short told me that if he has to listen to me, the trend he is picking up is that i will just again phone on the 8th of march 2017 “just to extend the payment arrangement again” because that is what i have been doing since 6 february 2017. As if he knows me personally and knows how i conduct myself and what my behaviour is?! Regardless of how i tried to respect vodacom and the contracts i have with you and that i tried my utmost best to not loose my contracts (Again, 20 years and a vip red client! It stands for absolutely nothing in vodacom – nothing at all).
B. He did not want to negotiate nor was he even remotely sympathetic or empathetic. Nowhere in his call did he put me as the vip red client first or tried to understand and assist me. Even after i made an offer to pay r4000 (That was the only funds available to me at that stage) towards the outstanding amount until vodacom can give me the pre-mature cancellation quotations and cell-c can conclude the buy-out.
C. He was blatantly rude! I received better service from sub-ordinates than from him!

9. On 9 march 2017 the following telephone calls were made to 0821946 (See attached recorded call) – which is apparently the subscriber collections departments’ direct number?:
A. At 10:42 – a front desk agent answered the call and informed me i was at the wrong department. She transferred me to scd.
B. At 10:43 – another front desk agent answered and again they attempted to transfer me to scd.
C. At 10:45 – another front desk agent answered and again they attempted to transfer me to scd.
D. At 10:46 – lerato answered my call and could not assist me with the offer i made to vodacom and i requested to speak to a floor supervisor.
E. Phillip mashubuka (Floor supervisor) then answered the call and the following transpired:
I. I explained my whole situation to him again
Ii. Offered to pay r8000 immediately (More than 50% of the outstanding amount)
Iii. Enquired that if i pay the r8000 today (9 march 2017) will vodacam please re-instate my services
Iv. I was refused because vodacom wants a payment of r10 000 before they are willing to re-instate my services.
V. My questions are:
1. In the most difficult financial time my family ever had to face, i am fighting myself into a standstill to survive, i’ve managed to get r8000 together to pay vodacom a portion of the outstanding amount; which vodacom has been waiting for more than sixty days for
2. What this imply, is that vodacom now gets the full amount settled for the 60 days account and a portion of the amount outstanding for 30 days
3. Vodacom then has to wait another 22 days until the end of march 2017 and the remaining amount outstanding for 30 days will be paid in full and most probably the current account amount as well (But i need to first see what the nett amounts are going to be that my husband and i are going to receive because we both started new jobs and it will be the first salaries we are to receive at these respective companies)
4. I have been a loyal, good paying client of vodacom for twenty years. Unfortunately we find ourselves in a dire situation (Not of our own doing) but is respectfully requesting vodacom to understand and provide assistance. Nowhere have i ever indicated that i cannot pay the outstanding amount nor that i am not willing to pay the outstanding amount. Every single time i have phoned, i did it because i need to retain my contracts with vodacom. Why in the world will i pay r8000 now and not the rest? A sane and reasonable person would then (Under these circumstances) rather use the r8000 for something else and not pay at all. I will not pay r8000 and leave the rest.
Vi. Phillip mashubuka further refused to assist and i requested a more senior person to talk to. He indicated at 10:57 that robin liesgang will contact me regarding the offer i have made and my request to vodacom. Phillip mashubuka confirmed that the call will be made within one hour.
Vii. It is now 12:57 and i have not received any telephone calls from anyone at vodacom! Two hours later!

My services to all my contracts are still suspended. I still do not have the pre-mature cancellation quotations. I am now since yesterday, paying (Because i am billed) for services on contracts i do not have! And please, to say that i have access to the services on my contracts is not correct because i can only receive incoming calls and i am not paying for only incoming calls!

• what are you, as senior management going to do about this?

Am i supposed to sit without service because of a delay caused on vodacom’s side and i am referring to the outstanding pre-mature cancellation quotations here? I have explained to vodacom (On 8 march 2017 – see attached recorded call) that i have already been in contact with cell-c and that they are aware of the account not being paid up to date. They (Other than vodacom) are prepared to assist me but cannot do anything without these quotations. I have asked for the quotations to be done excluding the arrears amount but that can apparently also not be done? And please, customer care or cancellations or subscriber collections, i do not care which department it is, it stays vodacom that gives the worst service i have ever received!

I am going to report this to hello peter and to whomever else i can and trust me, i will. I will not rest until i have exhausted all my avenues available to me!

I do not expect any feedback on this matter but at least i got to proove that i am an honourable person, who understands contractual commitments made and is not a crook that is trying to take vodacom’s money.

I am deeply upset and saddened that this is how i was treated as a vip red client; with the expectionally good track record i have with vodacom.

I will never recommend vodacom to anyone i know or talk positively about vodacom ever again. Never!

Regards,
Elri vos
Yet another very unsatisfied client

Around the 15th February I called Vodacom enquiring about an upgrade, what was available and a package that is affordable to me. I was given all options and because I needed to verify a number for one of my accounts which I needed to cancel we agreed that she will call me the next morning. The next day we had a conversation and agreed on an upgrade which phone (Samsung S7 Edge), which package, all the terms and we even agreed on which number I was cancelling from my numerous contracts with Vodacom. I was promised delivery within 3 or 4 working days. 3 weeks later there was no delivery so on the 2/03/17 I called and spoke to Yvonne who informed me that there was no upgrade for me on the system. It shows an order that was cancelled. I then requested to speak to a line manager who informed me the same. In short I had to start the entire process afresh, infact even the number I requested cancelled was not cancelled. I continued with the upgrade process and yesterday 08/03/17 the phone was delivered. Since I was out of office the nominated person signed for the package. This morning 09/03/17 after opening the box I realised I have received an iPhone and not an Samsung. I called Vodacom again to report this and was assisted by the most uncaring gentlemen named Igless who did not care whatsoever that I have been inconvenienced by this mistake. Who offered no apology for the mistake and the fact that I have to wait for more days till my actual order is sorted was the least of his concerns.
I am extremely annoyed by the service and find that Vodacom is disrespectful to their customers and have no TCF (treating customers fairly) or ability to. You will surely lose me as a customer and look for a provider that respects me

Debit order coming off my account, which then I paid the balance as I had received and sms stating they will not debit my account. I want all that money returned immediately with my bank charges that I have in cured. See below sms. Vodacom :) Life is hectic so just a reminder that R6329.37 is due today as per your arrangement. Please ensure that funds are available if arranged via debit order.Dear Vodacom Customer, your debit has been removed due to multiple unsuccessful payments. Please call Vodacom on 082111 to set up a new debit order this was sent on Tuesday 7/03/2017.

So pay immediately back into my account with charges.

Call me immediately, and email the confirmation of payment.
Ursula

My name is Nomgqibelo Mthombeni, I have been a contract customer of vodacom since 2008 with this contract no [protected]; I have received a call on the 16th of February 2017 to upgrade to a Lenovo ideapad laptop; I have been waiting since that day. I have contacted vodacom sales on this number [protected] for the past 2 days and I have spoken to Lucy, Thabo and Daniel they all responded the same that they will get back to me with no success. can i cancel my order with vodacom since there are no answers on my enquiry.

Please help! My nedbank account was debited a double payment on 7 jan 2017... After countless calls.. And shifted from pillar to post... Nothing.! But wasted time... Nothing..! Has been done to rectify/pass a simple credit back into my banking account... The call centre reassures the client that an email will be sent... I have been told this 9 times... I am certain after they hang up... It's cheers buddy.. Until u call again... I managed to get a ref no [protected] from a helpful lady.. Ms patricia pule.. And she did call me back... But also came to nothing but wishful thinking!... I am now ignored!.. What now? Thank u mrs e moore [protected]

On the 27th of January 2017 I sent my phone in to the Vodashop in Mayville Mall, Pretoria. The charging port needed to be fixed and the phone was freezing. After the consultant assured me that the phone will be ready for collection within 2 weeks, I went to the shop again only to find that I have another screen colour on my phone and the phone was still freezing. When asking the consultant what happened he replied by saying that they broke my screen to get into my phone. I gave the phone back to him to fix the problem of the freezing screen and to get me my original phone colour back. I have now been to the shop for more times than I can count to get my phone back and every time I get it back the screen still freezes and the colour is still not original. Two weeks ago I started to phone again to get my phone back and the consultant is now running out of excuses as to why my phone is still not ready. This is now almost 2 months that I am battling and not having a cellphone is affecting my personal business now. Please urgently pay attention to this complaint.

I have was out of the country from the 2nd of Feb to the 2nd of March 2017, During this time someone did a fraudulent sim swap on my Vodacom account through your call center and managed to rack up an account of R314000 on my number. This in my opinion is a breach in your security system.

Vodacom then proceeded in suspending my account.

When I returned to SA on the 2nd of March I found that my account was not active and I could no longer use my phone.

As this phone is used for business purposes I need it to work as I could be losing valuable business opportunities. I have just started a new business and I can't afford to be losing any money.

As instructed by your call center (after 1 and a half hours on my wife’s phone) I went to the Vodashop at Centurion mall with my ID document to try and get my number active. After 2 hours of trying to help me I was told by the manager there that they can’t do anything for me. I then proceeded to go to the Vodashop at [protected]@reds and spent another 2 hours there after which they instructed me to go to Vodaworld. On Saturday morning I went to Vodaworld client care center and spent 3 hours there with on success. I was instructed to come back on Monday as some of the people required to assist in resolving the matter did not work on weekends.

On Monday morning I went back to Vodaworld as instructed by your Floor supervisor in the shop. I spent 5 hours in that shop with one of your representatives who could not manage to get the issue resolved. I then went and spoke to one Mr. Thato Chuene (Tech supervisor). He gave me a temporary sim card with some airtime and told me that he would contact me on Tuesday and that the issue would be resolved. On Thursday at around 13:00 I contacted Mr. Thato Chuene on the contact number he provided me with. He stated that the issue had been resolved and that I should put the new sim card in the phone and it would work. I tried this and it did not work at all. I called Mr. Thato Chuene back and told him that it was not working and he stated that he would check and call me right back. After about 2 hours I called Mr. Thato Chene back on the same number but he refused to answer his phone and after a couple of calls he turned his phone off. I Tried to call him 48 times with no success. This is by far the worst customer service I have ever heard of in my life and I believe that it tarnishes Vodacoms reputation even further.

I have now been without my business phone number that has been used in an advertising campaign for over 6 days. Just imagine how much business I have lost in this time.

Even if my phone comes back on I will never be able to recuperate the losses.

Today 08 March 2017 Vodacom contacted me all excited to inform me that my account is active again. it lasted for about 20 min and then the new sim card was blocked again.


I visited the Vodacom Store on Tue 7 March in Northgate Shopping Centre (the BIG Vodacom store - not the small Vodacom Chatz Store) and requested a SIM swop. I was first seen by Elton Dube and then I was sent to Lydia Makawe who is the IT Technician who had to actually complete the SIM swop. I was told my SIM would be activated immediately in store as it was not a lost or stolen SIM but merely as swop to a larger sized SIM card for a different phone. When I got home, I was unable to use my new SIM card. in the new phone. I called the store and complained, and was advised that I should wait a maximum of 24 hours for activation. I tested the phone this morning Wed 08 March and it was still not working - the SIM was still not qactive on any network. I then called Vodacom customer care and they advised me that the SIM swop had been done on the incorrect number - it was done on the data card number that was linked to my main cellphone number and NOT my correct cellphone number that I had given to the Northgate Branch when filling out the paperwork. I then got my assistant, Denise, to call the store to request assistance and as I sat and listened to the conversations, I was appalled at the rude and arrogant behaviour of the Store Manager, Werner. Werner refused to accept responsibility for the error on behalf of the store, he did not give any solutions to fix the problem and whne denise complained and said that the staff are incompetent - he accused her of being a racist? This is completely unacceptable from a professional point of view and as Werner was representing the Vodacom brand at the time - I find that calling someone a racist is defamation of character and unconstitutional.

My debit order did not go off on 01 Feb, I changed my debit order to the 7th.On the 7th they tried to debit again. I changed my debit order for the next month not feb. My phone was locked and I made a cash payment in store and my service was connected. My debit order went off this month but for R1132.00. How is that possible when my normal payment is usually R430. Subscriber collections are not giving me the right answers and when I asked this morning to give me someone higher to talk to the phone was put down in my ear. I want my money refunded. If you make a hello peter complaint, vodacom does not even bother to phone back. I dote matter to Vodacom but they want money every month.

I am extremely unhappy with Vodacom. I've communicated with Vodacom on various occasions.

1. Please see email below. I was informed that credit would be passed for the month of January for cell nr [protected]. No Credit was passed.
2. In Jan I was billed for -
(a) [protected] – R1031, 33 (Which Vodacom Confirmed they have Cancelled and would pass credit for January 2017 as I requested on 2 occasion in December that the nr must go over to pay as you go as soon as it reached the contract period on the ?22nd of December 2016) NO CREDIT WAS PASSED!
(b) [protected] – R1166.27 (A number unknown to me but Vodacom indicated that it was a ghost account created also for [protected], meaning I was charged twice for nr [protected], which Vodacom indicated they will pass credit for the month of January 2017 as I did request in Dec that the contract must go to pay as you go from end December 2016)
(a) [protected] – All other numbers out of contract were cancelled – please provide info on this contract

3. In February I was billed for-
(a) [protected] – R1033-73 (A number unknown to me)
(b) [protected] – R29-46 Agree - Was a early settlement amount paid
(c) [protected] – R1008-50 (A number unknown to me but Vodacom indicated that it was a ghost account created also for [protected], meaning Vodacom did not cancel contract as indicated in the email below and as per my request in Dec 2016 that the contract must go to pay as you go from end December 2016)
(b) [protected] – All other numbers out of contract were cancelled – please provide info on this contract

4. In March I was billed for
(c) [protected] (A number unknown to me but Vodacom indicated that it was a ghost account created also for [protected], meaning Vodacom did not cancel contract as indicated in the email below and as per my request in Dec 2016 that the contract must go to pay as you go from end December 2016. Vodacom continues billing me for a out of contract number which was cancelled)
(d) [protected] – All other numbers out of contract were cancelled – please provide info on this contract

I spoke to a gentleman this morning on 082 111, unfortunately I did not get his name. When he did not have answers, he disconnected the call after 18 minutes. I rated his service as a ‘0’ (ZERO). There was no attempt to call me back.

I then phoned 082 1946 and spoke to Emelio who indicated after 11 minutes that he could not assist and I have to speak to Upgrades

I then spoke to Sello on 082 1959 who confirmed that the [protected] was a ghost account created for [protected]. After 24 minutes I requested that he should call me back as he would look into the account. I am still awaiting his feed back.

According my own calculations, I am of the view that my account must be credited with the following:

Jan 2017 Bill [protected] – R1031, 33
[protected] – R1166.27
[protected] – R161-60
Jan 2017 Credit R2359, 20

Feb 2017 Bill [protected] – R1033-73
[protected] – R1008-50
[protected] – R161-60
Feb 2017 Credit R2203-83

March 2017 Bill [protected] – R1008-50
[protected] – R161-60
March 2017 Credit R1170-10

According to my Bill I need to make a payment of R5045-93
Less the Amounts incorrectly Invoiced R5733-13
Amount due to Vodacom –R687, 20

From the calculations above, I am actually in credit with R687, 20

For the last 3 months matters were escalated but I have had no response!
Please advise as a matter of urgency

Previous email correspondence confirming credit will be passed:
From: Retentions.[protected]@vodacom.co.za [mailto:Retentions.[protected]@vodacom.co.za]
Sent: Wednesday, 01 February 2017 12:41 PM
To: Deidre Carter COPE
Subject: RE: EC-0BDE-327EKF FW: Emailing: Vodacom Cancelation Quote [protected] and [protected] ref 623116

Good day
Please note that cancellation has been processed on [protected] and we will be cancelling the [protected] and passing credit for January.

regards
retentions back office

-----Original Message-----
From: Deidre Carter COPE
Sent: Mon Jan 30 18:48:19 GMT+0200 2017
To: Retentions.[protected]@vodacom.co.za [protected]@vodacom.co.za
Cc: [protected]@copesa.org.za
Subject: FW: Emailing: Vodacom Cancelation Quote [protected] and [protected] ref 623116

To Whom it may Concern

Attached hereto please find the settlement amount for contract [protected].
I request the number become available as a pay as you go at the end of
January 2017.

The service received from Vodacom was appalling and I will be porting this
number to Cell C as well.

You will note that I requested a refund for the January billing on 082 831
9168 as Vodacom ignored my request to cancel this contract even after it was
out of Contract in December 2016. After I called in during January to
enquire why it was not cancelled, the matter was escalated but NO ONE ever
contacted me back. This was the 3rd escalation in 3 months that were never
resolved

Your urgent attention is required and please note that no further amounts
will be paid on costs incurred due to bad administration at Vodacom

Yours Sincerely

Deidre Carter

Cc: '[protected]@copesa.org.za' ;
'[protected]@vodacom.co.za'
Subject: Emailing: Vodacom Cancelation Quote [protected] and [protected]
Importance: High

Attached hereto please find the signed Cancellation Quote for [protected]
and a copy of my ID. Please add and debit my bank account with the rest of
my payments.

Further please ensure that my [protected] number goes onto pay as you go at
the end of this month as discussed telephonically.

Thank you and Kind Regards

Deidre Carter

Checked in my I phone [protected])at vodacom Somerset Mall repairs, phone was not charging.9 Late December) Said the phone had to go to joburg, never left the shop. Fixed in store thru insurance. Fitted a faulty screen & was returned again . Was fixed with new screen, 2 weeks later phone heating up and screen cracked from this. Obviously Battery and other issues which was the original problem . Have taken the phone into Vodacom Helderberg, 3 weeks ago and absolutely useless, no one could trace the phone. I have been back 4 times and this morning, i refused to leave before they sorted it out. The Manager finally found the phone in there shop. It is now on the Way to Joburg. This Phone should never have been repaired, it should have gone to Joburg and been changed out for a new one after i paid the Excess. This phone needs to be replaced with a New phone ! Plenty more terrible facts, not enough room on Page!

Op 7 Desember 2016, het ons 'n kontrak geteken by Chatz Sinoville vir 'n Samsung Tab A6 by 'n verkoopsman genaamd Ricardo.

Ricardo het die toestel oopgemaak en die sim in die tablet geplaas, waarna by gesê het dat die sim binne 24 uur geaktiveer sal wees. Na 24 uur was daar nog geen teken van Vodacomsein nie, waarna ek Ricardo gebel het en by my verseker het dit sal na nog 12 uur reg wees. Dit het egter nie gebeur nie.

Ek het Vodacom-inbelsentrum geskakel. Hulle het my verseker die sim is geaktiveer, maar steeds het die simkaart geen sein gewys nie.

Ek het Ricardo weer geskakel. Hy het gesê ek moet inkom met die tablet, waar hy 4 ure daarmee besig was.

Ricardo het my verseker die sim sal die volgende dag reg wees. Dit het egter nie gebeur nie. Ek is toe weer terug na Chatz Sinoville toe op 10 Desember 2016, waarna Ricardo die toestel teruggeteken het met verwysingnommer 027976. Die "dealer Id" is 32850. Hy het ons verseker ons sal binne 'n week weet wat is wat. Na twee weke het ons nog steeds niks gehoor nie, waarna ek Ricardo opdrag gegee het om die kontrak te kanselleer, aangesien hy nie by die kontrakreëls gehou het nie. Vodacom Chatz Sinoville kon ons ook nie 'n ander tablet gee nie.

Op 5 Januarie 2017 her Ricardo n SMS gestuur en gesê ek moet die tablet kom afhaal, hy is reggemaak. Ek het hom geskakel en gesê ek stel nie belang in 'n reggemaakte toestel nie en hy het toe vir my gesê sy baas sal die R200 herstelkoste betaal na ek geweier het om enige geld te betaal.

Ek het verskeie kere Vodacom-inbelsentrum geskakel vanaf [protected] met die verwysingnommer [protected]. Ek het Vodacom seker al 70 keer geskakel waarna allerhande stories aan my opgedis is, wat sou gebeur. Maar niks gebeur nie.

Ek het vandag die laaste keer gebel. Ek het Vodacom toe verseker ek gaan betalings ten opsigte van genoemde tablet stop. Ek het alreeds vir 'n tablet en data betaal wat ek nie het nie en Vodacom doen niks aan die saak nie. Vodacom lewer absoluut geen diens nie.

Ek vertrou dat ek nou terugvoer gaan kry en dat die saak opgelos gaan word.

Tihanie Pansegrauw van Vodacom Customer Service het op hierdie e-pos geantwoord, maar niks het tot dusver gebeur nie. Ek voel Chatz Vodacom Sinoville trek nie die geld van my bankrekening af nie, maar wel Vodacom en daarom voel ek dis onregverdig om geld te verhaal vir 'n produk wat ons glad nie eers het nie.

Enige terugvoer in hierdie verband sal opreg waardeer word.

Baie dankie

Deon Joubert
[protected]
[protected]

Good day trust you are well.
I would like to make use of this opportunity to enquire as to when will our town Welgedacht in Springs, Gauteng Province receive 3G/4G signal?

We struggling with signal at Welgedacht, please if u have to install aerial plz do so cause its so frustrating knowing that we struggle with signal.

Ivy Mbokane
[protected]
95 Tenth Avenue
Welgedacht
Springs

Dear Vodacom,

I have put up with this particular little problem for longer than I care to say - almost since I got my contract however many years ago (almost 10).

Whenever I call the call centre I am refused service because your call centre agents do not believe that I am the actual account holder. Most of the time I can brush this off - but today 3 of your call centre agents insulted me by INSISTING that I call the actual account holder despite the fact that this is in fact ME!

I can answer ALL the security questions you have ever bothered to ask, and yet you insist on calling me ma'am - even after I repeatedly tell you that I am a sir. The fact that my voice sounds like a woman's on the phone is something over which I have zero control - it is a biological anomaly that is rather irritating at the best of times, never mind embarrassing.

The fact that I have to go to an actual Vodacom store every time I have a problem with my account so that the consultant see that I am actually a man is frustrating, annoying and enough to drive me to another cellular provider. I have done your stupid voice verification thing, I have answered EVERY security question in your goddamn handbook and yet there has never been a note made of the fact that my voice sounds weird on the phone.

And don't tell me to use your goddamn website or self service options for anything except buying more airtime/data because it takes a minimum of 24 hours to update those records when they even bother to work properly at all.

In November 2016 I requested a premature cancellation for two of my numbers with Vodacom. They sent me the quotes and I paid the amounts in full and sent the proof of payment. They sent me emails to say they have recieved the payments and it will take 7 days to cancel. Vodacom is still billing for these two numbers? I have spoken to numerous people and sent emails with attachments and no one gets back to me. I still have 4 active numbers with Vodacom however they still dont care. I have spoken to customer care, Retentions, I have been contacted by Feguson Losper, Xolelani Sono, Ashwin Abdurahman, and many more and still no one can resolve or phone you back once they have spoken to you. One department says you have cancelled, they other department says you have overpaid and the other department just keeps on billing you. I am now worried as this has been 3 months. I have had to reverse the debit order for February as I cannot be out of pocket every month due to their mistakes.

I have black listed my Samsung S7 Edge after it was taken from me at gun point.
I can see that my device is still active and now it is being used with a different sim card.
The number is +[protected] This is in Mozambique.
What is the point then to black list your Device
My device Number is IMEI [protected].
ITC Ref [protected]
When I phoned vodacom customer care they told me that there is nothing that thye can do about this.

I have been a loyal paying customer of Vodacom for over 10 years but ever since I have taken out my new (upgrade) contract in October I have been unhappy with the service. Either I am billed for something extra that is not on my account or I don't receive my data or minutes which is part of my package. Every single month I have to call the helpdesk, which we all know takes forever to answer and then we speak to some different consult each time and we end up having to repeat the story/query/problem over and over again or I go into the Vodacom walk-in store and wait for hours to see a consultant, who then tells you that they can't help you because the upgrade was done on the phone and that they can see that there is a reference and I will have to wait for 7 - 14 working days for the issue to be resolved. Can this be possible, I am waiting since October 2016 for this to be resolved. I cannot believe that Vodacom would take this long to resolve an issue. I am at my wits end and would really liked to be helped with the problem that I am experiencing currently with Vodacom. Surely there should be a system where on consult is assigned to a client to sort the problem and not for me to go around in circles, like I have been over the past few months. Can someone who knows that they are doing please try to sort out my problem that I am currently experiencing.