Vodacom
Reviews and Complaints

I have never been so annoyed with Vodacom. I have been a loyal customer for over 10 years. I upgraded my Contract in Dec 2016 at the pavililion branch and have had endless issues with this phone/Contract. My contract signed by myself at the store Assistant states that for R 308.50 i should have R 200 Airtime and 1 GB of Data every month. This was vanishing in under a week, I had been into Gateway Vodacom 3 times to try solve the issue of my dissapearing airtime and data. I even went to the repairs shop behind Gateway to see if it was the phone issue to be told that there is nothing wrong and they cant seem to find the issue. I finally Found out that I have been paying R 308.50 for 200 ONLY and have never recieved this 1 GB of Data as it was a promotion and it ended. Firstly i was never advised when taking out my contract that this Data was a promotion and would end. So this ment that I was using my airtime which is costly as my data. I feel that it is only right to refund me for DEC, JAN, FEB, March airtime atleast and i should the Recieve the 1GB of data i had been paying for. No where on my contract does it state that i should pay an extra R 149.00 for this DATA. A Contract is a Contract binding on BOTH SIDES. I have HONORED my payments every month, VODACOM should HONOR WHAT I PAY FOR! I would appreciate some feed back as i am now with out airtime and DATA due to the fact that i was not advised about the end of the promotion. NOT IMPRESSED AT ALL.

I had a contract with Vodacom that I cancelled in April last year. they debited my account 25th May 2016 and my account went onto prepaid. I am now receiving calls from CreditWorx saying I owe Vodacom money. I contacted Vodacom customer care and their subscriber collections, who have yet to help me. As far as I am aware, I do not owe Vodacom any money, as my account is now on prepaid, and my last debit order went through in May 2016. What am I being billed for, on a prepaid contract? I did not receive a call, email or sms saying my account is in arrears till date and was handed over.

The subscriber collections department are extremely rude, and keep cutting the call in the middle of the conversations. No one has been able to properly listen to what I am disputing and are saying that they are unable to help me.

I am being billed for +R1800 and I do not even know what this is for.
contract number: I29548989

I need this sorted out asap.

Good day, Sunday I and my husband went to Vodacom [protected]@Carnival. We inquire about a modem and one staff member (Seems like the Managaer) spoke to us in rood manner. The guy was rude and could see his eys was blood red. He smelled like alcohol. When my husband asked him if he was drunk because he could not speak properly he replied by asking my husband "Are you buying my boose, if not it has nothing to do with you if I'm drunk"
Is this the image that Vodacom give to customers and my other quisten is, is that a way to treat customers. Customers is not always correct, but you as staff member dont speak to customer while you are drunk and in a manner that is not acceptable.

Good day trust you are well. I would like to make use of this opportunity to inquire as to when will our town namely Bloemhof in the Northwest province area cose 2660 receive 4G signal? Smaller surrounding towns like Makwassie and Jankemp dorp all have 4G signal and population wise they are a lot smaller than Bloemhof. It is very frustrating and I would like a reason as to why our town are not considered important or large enough to receive the same. Regards

I called last night at about 11.30pmon 3 march 2017. A lady answered rudely with "hello. What can I help you with?" *sigh* she was constantly rude and irratible.

I asked her to please block my sim card and cellphone which she said she did.

At 1.30pm on saturday the 4th of march 2017, I went to the police station to report my phone being stolen. I called vodacom to find out what the itc number to get it reported and the lady told me that the sim card has not been blocked, neither has my cell phone.

The lady that helped me this afternoon to block my phone and my sim card, she was helpful and respectful unlike the other lady. I usually recommend vodacom to everyone but lately I am disappointed with the service. I wasted an hour last night for nothing whereas the lady that helped me this afternoon blocked it within 15 minutes...

Feel free to contact me.

On 20 February I received an sms from my bank that a debit order from vodacom has gone off. As I do not have any vodacom contracts I phoned immediately. I was informed that 2 conraccts have been opened at a shop in the Cape. On the 21st I was able to get a copy of the ID the guy used. It is a very clear fraudulent ID as the birthdate and the ID nr does not match. This guy walked into the Century City vodacom shop and opened these contracts without any of the necessary documentation like three months bank statement. Now I have to wait for someone to decide this needs attention before they can remove this debit order from my name. This guy was helped by incompetent or criminal employees within a few minutes and now I have to wait. I got a phonecall to ask why a reversed the debit order and that person just ignored my plead to be helped. It has now been more than a week and nothing has been done

In am so fed up with Vodacom, I have an ongoing problem with my credit limit bar being activated ? From where ? I am on a red VIP package and have a debit order and no limit !

This has happened 4 times in 1 day, I call the lift it . 1 hour later disconnected again

There is always a problem at least 1 per month

I will get legal advise and want Vodacom to pay for the damage done to my business

On 23 Feb 2017 I spoke to Milusi Khumalo to do an upgrade on my phone. We agreed on a package and would have it delivered to me within 2 - 5 working days. I contacted Vodacom upgrades again on 1 March at 08:50am as no one has contacted me yet to confirm my order? I spoke to Selvin and he said some one will contact me back before the end of the day to confirm my order and let me know the status on it. Again no one contacted me? I phoned upgrades at 15:43 and spoke to Precious who informed me that there was no upgrade for me, some one cancelled it. I asked to speak to a manager to have it fixed - Thato assisted me and promised I will have my new phone by 3 March the latest. 3 March at 09:00 Mtutzi phones me to confirm my order, but notifies me I will only receive my parcel by 6 March and not today as expected. Again I contacted the upgrades department to speak to Thato, I left numerous messages for him. At 13:30 I contacted upgrades again as I have heard nothing from Thato? Zama informs me that Thato is off for the day? But she will also leave a message for him. I just find it unacceptable in the first place that no one has returned my messages? And as I explained to Thato I needed the phone urgently - now I have to wait another 3 days? It is unacceptable. And even more so that no one can make a plan and help a client. I am 40 minutes from vodacom, can it really be that difficult to arrange a same day delivery after vodacom stuffed up? I also would like to know who cancelled my deal in the first place? I assume it was Selvin, but cant say as I don't have evidence.

I had a two-year Phone (HTC One Mini) U-Choose Smart Contract(I4113381-1) with Vodacom that ended 15 January 2017. The contract was not terminated, they and Toped-Up my Account with the Monthly Subscription 75min 200MB and 200SMSs.However, they did not take their Debit Order for end of February. Now trying my means to pay for the bill in arrears I called Vodacom 082111 on the 1st of March and was transferred to the accounts department where I was told that I owe R466.50.The Consultant assured me that the debit order was going to go through on that same day 01 March 2017.The following day 02 March, I received voice prompt calls from Vodacom telling me about my account in arrears, implicating that they were going to deactivate my line if I don't pay. I called Vodacom again on the 3th of March in the morning 082111.The consultant I spoke to told me that I owe R566.50. R100 penalty for not paying on time, she said that the debit order went out on the 27th February and bounced. Why didn’t the consultant I spoke to on Wednesday (01 March) pick that up?Anyway, I opted for an EFT payment to settle the bill and paid the amount of R566.50 right after that call. Few munities later I received another voice prompt call from Vodacom telling me that I owe R466.50.I have dialled -in to the accounts department 0821942 get clarity however for twice in a row the call was dropped half-way and I was left with a self-help voice prompt. I am literally mad right now and very unhappy with Vodacom Customer care!

I was at the clearwater vodacom store.on 26th of February
I wanted to upgrade to the Iphone 7plus 128gb. Unfortunatly thier was no stock. I was assured by one of the consultants that stock would arrive by no later than friday the 3rd of March. I went back confident that I will be able to upgrade. But yet again thier was no stock. The consultant phoned multiple stores to find out if any of them have stock. And to no great surprise no one had stock. I was agian assured that stock will arrive on the 9th of March.
This is unacceptable I have been a cleint for the past 6 years and i have never recieved such bad service. I do not want to use any other service provider, I hane come to love and trust the vodacom great service.

Kind regards
Matt Lötter

Good day,

For the last 3 months Vodacom don't take my debit order from my bank account. I'm willing to pay the outstanding amount but the service is no good. I phoned Vodacom customer care 4 times to tell my the outstanding amount but need to speak to my dad cause the contract is on his name. He tells them they can talk to me cause he doesn't understand them. After that they drop the phone and never return a call. I will be cancelling my contract

I reported to the Vodacom Repair Centre at Jabulani Mall Soweto
That my cellphone Blackberry Z3 shows emergency call only
They advise that my phone is blacklisted ...Its a contract phone from
Vodacom and they cant explain how or who blacklisted my device

They made me complete a form to unblacklist my devise
and told me it will take 48hours,

It was done Monday 27 February 2017 @ 11h00

It March 02 2017 and my phone is still the same
I need someone to assist with the issue ASAP
Hence I am paying a phone contract I can not use
seen that my devise is black listed

November 2016
[protected]

Cellphone contract was upgraded in November 2016 after receiving a few SMSs from Vodacom regarding an upgrade due.

I upgraded my contract in the Vodacom Store in Sandton City and painstakingly ensured the accuracy of what i would be billed for as well as the what the total monthly bill would be.

What they neglected to mention was that I will be billed for the old contract and the new contract should i go ahead with the upgrade.

Neither the SMS from Vodacom nor their consultants ever bring this to your attention.

Neither was i given the option to cancel the older contract for the remaining three months and to pay in the difference.

Vodacom is unethical and unscrupulous in the way they generate their revenue.

Beware!

Upgraded in December 2016, asked for a "top-up" package and was placed on a "open-line" package. Phoned in since January regading this issue, must have phoned in about 18 times and still this issue was'nt resolved. I am left with a huge account and everytime I phone in with my names and refrence numbers the person does'nt exist and the ref number is incorrect. Requested numerious times to change the package and credit me but still no joy! I am very upset with the terrible service I receive, as I have been a loyal customer of vodacom for quite a while. All I wanted was a upgrade to a top-up package and now I am left with a big stress trying to resolve this.

Please assist

Good afternoon
I was recently contacted by vodacom to offer me a WiFi Router with 10Gig data(5G data for the day and 5g data at night)for the price of r 200 and a 24 month contract. I decided to take the deal. I received my router on the 29th February. I phoned today to activate the sim card. In this conversation I mentioned to the lady on the line that the information in the pack with the router is just a general printed booklet and not specific terms and conditions about this deal. She checked and told me that I am only getting 5g and not 10g. The lady on the phone told me more than once that I was getting 10g. I would never have taken this deal if it was for 5g. I am so upset and dissapointed by this. I feel that I have been lied to and consider this false advertising. I would like someone to follow up on this. Find that recording of our conversation and let me know how this happened. I have cancelled the contract for the router, but as one of your paying clients I would like some answers.

I have a sim which I use in my own tp-link and they have been charging me R128.99 per month for nearly two years instead of R109. For monthe been going to the branches where got it from and they say they can do nothing. Despicable that you steal from an 84 year old pensioner who has numerous phones and tablets and routers with you. Sort this out. Last chance before this goes on social media! Contact. L.S. Fox. [protected]

My bill in December 2016 was R1253.99. I paid a R1000 manually. My bill in Jan 2017 was R720.22. I was debited with R1074.21. There's a R100 difference in what is actually due. No one has come back to explain it. Vodacom offers no means of e-mailing them. One is forced to request a 'call me back' which is a dismal failure in terms of client care. E mail is my preferred mode of communication but that seems irrelevant to these monopolizing telecoms companies.

Recently acquired a new device and sim card and was told that activation of the sim card happens after 24-48 hours.

Midway through this time period, I call the activation department (0821945) and get told that the activation process has started, I should wait out the remaining hours for activation to take effect.

Post 48 hours I call the activation department and they then proceed to tell me that the activation will now take 7-14 working days because of a 'new process for activation, ' after insisting on speaking to a supervisor I am then told that it was a technical fault on their side or the delivery side. So now the IT department has to process the activation

Had I been told that activation would take 14 days initially, I would not have the 48 hour expectation.

Late last year I was called by commit technologies that as a loyal vodacom customer, vodacom has decided to give me a cell phone for free but I need to buy r99 airtime every month for 24 months. A agreed to the offer and I provided them with my bank details for vodacom to debit my account. Starting from end of january I realized that there was some irregular movements in my bank account. Yesterday I went to the bank and I discover that commit technologies as vodacom service provider has made several small transactions from my account with different amount of money starting from r49.00 to r57.00. How can such a big company steal from people who are traying to make ends meat. This is really sad. Where do are report such criminal elements. Vodacom need to come clean. What was their agreement on their customer service. Kindly provide legal structure were such behaviour are reported. How many poor people have been robbed?

Kindly assist
[protected]/[protected]

Vodacom just debited my account twice without my authorisation! They debited the agreed amount of R1100 and then debited ny account with a furthee R8109.03! Im abroad and cant go into to bank to reverse this. Omw!
R8 149.03Amount

Transaction Debit Order

Date Today
Posting Date Today

R3.40Fee Description

Vodacom [protected] I2613611 Transfer [protected]

Long Description

VODACOM [protected] I2613611 TRANSFER [protected]

Please reverse this unauthorised debit!