Vodacom
Reviews and Complaints

I tried to cancel my Vodacom contract with the Contract number I38635986.
The first Incident was in April when I tried to cancel the contract and I was told I have an outstanding amount which I then paid of. And again later in May I receive a statement and the Call Agent guy told me that I cant cancel the contract because I still have an outstanding amount because if the Vodacom debtors account tried to connect the Bank and they do not receive anything the amount owed to them will accrue with R100.
After they have explained that to me, I then paid the amount they owed to them plus the R100 and I then called them again to try and cancel the contract. And the agent told me that they have received the amount and they can cancel my contract with them and I need to switch off my phone for 24 hours after I will be on a prepaid again. I have recently received June Statement and August Statement from them. I am really tired of this now.

I have been phoned by Vodacom because I am such a good client to get a Mobile Wi-Fi 5G device as an upgrade on one of my devices.
After 2 failed delivery attempts (as RAM does not phone before a delivery) teh deivce was finally delivered.
The device have not been working ever since. I am able to pick-up the WiFi device on my phone but it
1. Fails to connect (Phone and device)
2. Fails to connect to a network (Red wifi icon stays red and
I have phoned Vodacom about 21 times WITHOUT anyone being able to assist me (to name a few...Charmaine, Faranaan, Sibo, Zama, Nthabiseng, Thlanipa). Walked into the Vodacom shop yesterday and they managed to see that the SIM card given to me did not correspond with the Pin and PUK number. They then did a SIM swop... no luck so I phoned again. Spoke to another 3 people + had to call a different number as well... I have been on the phone for almost an hour now.
To cancel the contract there is a cancellation charge.! Eventually got to a lady at contract cancellations (Mary) who had real attitude! I must say - I am the one being bullied here as I have absolutely nowhere to go in order to fight this corporate giant. They are just untouchable and can do as they please! Even if it means billing you without having to deliver a service!

I am currently holding on for the team leader... 10 minutes...and counting!
Another 7-10 minutes just to hear that he cannot take my call or that Mary cannot give me his name (all I know is that he works in the department)
Mary logged a service call for them to collect the device - I still need to phone the Rewards department as they sold me this contract and they need to cancel this. What a reward--- just trouble from the word go!
My call time is now 51.40 minutes and I am still holding (guess who is paying this bill!So while I am holding they are making money from me.)
OK - the Vodacom system is slow so Mary will phone me back with a reference number and she will log the service call.
Ok now I phoned Vodacom Mondo - who does the rewards - spoke to Christine for 27 minutes who basically just asked me to phone Mary back at Vodacom because they need to do the cancellation. I asked for a reference number but because nothing was done during the call she cannot give me one.
I have had it!@
Now I phone Vodacom contract cancellations department again.
Spoke to Tshepiso now to assist me but contract cancellations cannot do it so I need to speak to aftersales on another number.
I am not getting help!
I am now trying to phone Mary again. I managed to get a hold of Kgomotso on 082 1958 who tried to transfer me to Mary. Mary was busy on the phone but said that she would contact me back. (It is now 10:40).
Calls so far for the day... 91 minutes to 3x vodacom numbers.
You can contact me on [protected]
Querry still not resolved

For the second time in August 2016 a credit limit bar was activated on my number, which locks my phone. The first time it was sorted out the same day. Today, I was on the phone for 30minutes with 5 different people telling me they can't unlock my phone and logged a call, which according to service desk will take 4 days to resolve. This is a mistake from Vodacom's side, not mine and now I am spending all this time at work sorting this out! It's ridiculous.

I need my phone for work and can't take 4days leave while I wait for Vodacom.

I have been a Vodacom/Autopage customer since the first cell phones arrived in South Africa.

I recently paid my account 2 days late ( 2 August 2016) and since then have been harassed by a cheap automated call service that gives you two options, are you paying by eft or cash. instead it should give you the option to choose ' I have paid but vodacom contractors have messed up'.

I spend around R4000 with Vodacom on 3 contracts and around 12 prepaid sims and this is the pathetic service I get.

Looking for a customer service email address is not easy and thats how I found this facility, all complaint services avoid a paper trail and the associated accountability.

I have lost sleep thanks to this company and am disappointed in their approach to hide behind call centres and now subcontractors. As a leading south african company they should set the example and not conveniently follow the examples set by our apparently corrupt govt.

In April I Contacted Vodacom and advised them that I needed to cancel my contract as I am moving to Cell - C. I had received the cancellation notice amount which was R1045. This was deducted from my account on the 03/05/2016. My number was then ported to Cell. C so I have been billed by them - no issues on this billing. Subsequently Vodacom has submitted 2 debits on my account which I have reversed. I have also sent them the notice of cancellation and the amount that was due, which i had paid. I have been told that i now have an amount of R868 owing to them - this is after they have neglected to cancel my contract when i asked them to. Note that the move to Cell C has been done, but Vodacom still wants to charge me for the contract?How does this happen I have no clue. I have been communicating with them almost on a daily, this matter is still not resolved. I cannot get through to them that the payment has gone through for May. I am really not surprised by the lack of service and the lack of ownership on this matter, no-one is really interested in dealing with problems. This is really pathetic service. Vodacom does not communicate any contact number to call from Telkom or any other service provider? They only provide details if you are calling from a Vodacom number. I have had enough of this and cannot spend my time day after day dealing this very simple matter. And I have been told they have handed me over to Pre-Legal?

I have 3 lines with Vodacom and closed my open line to a top up line on the 20/06/2016 Vodacom billed me R 1 430.00 which i dont agree on the amount how ever i went to Vodacom Heidelberg to assist me to pay the account via internet they did not even attempt to assist me i went to my bank for assistance and Nedbank needed a account number my number were cut off on the 23/08/2016 i phoned Vodacom (111) and spoke to Vanessa Adams which weren't prepared to assist me with my account number then i spoke to Tshwalelo Ntabankulu which informed me that even if i pay immediately that my line will not be connected for reasons being the finance department is already closed they didn't give me ANY grace just for the evening this must be the worst pathetic service i have ever had with any cellular service to think of it i have left MTN to see if i could get better service but the service is worst i even reported this issue on Hallo Peter and still know response from Vodacom

I upgraded on 1 Aug. Unknown to me, the consult was charging me for a range of items. She should not have done that. On friday my balance was R1, 145 and today its in a arrears at R 2, 455 - the month is not even done yet. I called the call centres (upgrades, aftersales, customer care) and i was told that i have "reached my quota for the month. I am not allowed to call them until 2 September). After Vodacom has put me through hell, made every error in the book and now wants to tarnish my financial rep and take my money, they tell me that i am not allowed to call them. My bill should only be R218.50 pm by the way. Ha! What person with a reasonably sound mind would do an upgrade that costs them R 2, 455. I will do my level best to get out of both my contracts. I do believe i am being treated unfairly and my rights as a consumer have been grossly violated. The staff are misinformed, untrained and they have no clue how to fix everyday problems. I am disgusted and disappointed in you Vodacom.

I would like to complain about one of your Indian employees at Hillside Shopping Centre on the Bluff. I do not know his name but he a young man who sits at the first desk as you go in the door. He is arrogant, rude and unhelpful and by his attitude it is too much trouble for him to attend to you. He is either chewing gum with his mouth open or on his computer and even though you require his assistant he barely takes his eyes off his computer. I have never come across someone so cocky and unhelpful. He should be told that it is his job to help customers. I have mentioned his attitude to a few people and a lot of them have had the same experience as me and will not go to this branch again because of him, they go across the road to Bluff Towers where the staff are much more helpful. I will definitely not be visiting this branch again.

A Vodacom debit order was ducted from my bank account on 12/8/2016 .I went to the bank to cancel this debit order on 15/8/2016.That same night another debit order was deducted from my account. When I eventually got the correct contact details from the fifth person a spoke to at Vodacom, the lady told me that I apparently signed two Vodacom contracts in August. The lady said on the 16/8/2016 that she logged my complaint and that someone from Vodacom will phone me.It's 22 August and still waiting for this call. I didn't signed any contracts with Vodacom and has been with Cell C for the past 8 years. These Contracts with Vodacom were signed without my knowledge or consent.This is why I'm a Big Cell C supporter and will never ever join "Vodacom"

I have been disgusted with the level of service and customer care from your upgrades department. After being a client for over 8 years, this is not the kind of service I expect from the leading cellular network. I was placed on hold today after asking to speak with a manager to resolve my issue, as the telerep was unable to assist. I was muted and placed on hold for 25 min before being returned back to the main menu. When I went back to the operator, it was the same lade and when she realised it was me, she hung up the phone. I have been waiting two weeks for an upgrade lg g5 phone. I placed an order online on your website on the 17th aug and when I didn't receive a confirmation e-mail or sms, I phoned in on the 19th aug to the upgrade no. 082 1959. The lady said they had changed over to a new system and the lg g5 was not loaded, so she would put in a request to the it department and call me back. On the 16th aug, I phoned back to find out if this had been resolved and was finally able to place the order. On fri 19th I called to get the tracking no. For the delivery and was told the order had been cancelled and that they needed to re-do the order. By now iwas furious from waiting and told them that I expected them to over night courier the upgraded phone to me on mon 22nd aug. Today is monday and no phone. I try the tracking no they smsed me, no tracking available. I phone again and they tell me there is no phone scheduled for delivery today. Wtf!? Is going on with vodacom!

it is with the outmost disgust that i am writting this mail, the vodacom team that assisted me is absolutely pathetic and i think some of the employees should be re evaluated for competence in their feild of work, i logged a fault regarding some lady who was promoting 3gigs of data at no charge due to my expendature with my three contracts that i have running at vodacom, i pay my monthly contract religiously and this is the kind of service that i have recieved, no one has taken responsibility of a fault i logged on the 8th of august 2016, i had to call them back to complaing about my fault and they dont have a solution for me, its straight forward and simple, i am going to take this phone back to the vodacom shop and stop paying this contract, its just that easy,

June 9 2016. Acc B0147492
I moved to England in January but have been servicing my contract from an account in South Africa. Please be aware that we have been trying to get this matter sorted with Vodacom since beginning June when I cancelled my contracts and received a settlement figure of R2794.93. I also asked for statements as I have not received any since January with the change of email.

The amount above was in the account and I authorised Vodacom to debit the funds. Vodacom tried to remove R6744.91 twice in two days resulting in a fee of R300 from my bank. When I tried to contact the agent to find out what was going on I was told that the settlement figure did not include the June contract fee of R2445.00. Even my dubious maths skills cannot make these two figures amount to R6744.91. I again requested that the correct figures were calculated and we would pay the outstanding direct. After extremely bad service and rude contact via email, and repeated requests for resolution by both my husband and I, I have now been told I am being handed over. I received confirmation of cancellation in June and I authorised debit straight away.

Since I have now been impacted on my credit rate, my bank credit and financially, I would like a statement for the correct figure of R5239.93, and I would like my bank costs of R300 reduced from this figure and I will pay immediately. I would also like the incident to be investigated as the staff members who dealt with this need more training in client service if nothing else.
Regards
Kim Heubner

I find it a terrible injustice to most of the Vodacom subscribers such as myself that Vodacom advertises “guaranteed no drop calls”. I find this hard to believe as since around 11/08/2016 I have not been able to receive text messages or phone calls.

What I find to be frustrating is that Vodacom does not know what the problem is, all they can tell me is that “the technicians are working on it since last week”. If there is a problem, why does Vodacom not inform their subscribers of this?

This past year I have had no joy from Vodacom & I have had enough of Vodacom. I don’t think that it’s fair to be paying for a rubbish network, rubbish service & for an all-round rubbish experience. If Vodacom advertises that they are the best then be the best otherwise it’s just false advertising & all Vodacom subscribers should change networks.

My question is: WHEN THE HELL WILL THIS PROBLEM BE FIXED OR CAN YOU AT LEAST INFORM US!?!

I upgraded to the J1 mini Sunday without asking specs because of Vodacom ad with specs. Monday night when I wanted to take a photograph I could not find a flash! I contacted Makro store and the representative told me to bring in the phone seeing that it is a setting on the phone and the phone does have a flash. I took in the phone in I was advised after investigation that the J1 mini does not have a flash. Vodacom is however then doing false advertising and needs to be taken up with small claims court?

During the Month of June I received my statement with the amount of R1990 payable for the month which I thought was rather high as normally my account is around R600 .Upon investigation from my side having gone through the account which normally do not do, I picked up that on one particular day being the 17th of June I was charged with R880 of data usage which is literally impossible as it was on a Friday and I work during the week .
This is where the FUN started .I contacted Vodacom and they assured me they will look into it .I received a sms's after the second phone call on the 30th June that gave me a reference number that my query had escalated to a support specialist ..HOPEFULL .the request was closed on the same day and another sms came through with a different ref number, Back of my mind was WOW this is going well .Well that was the end of my Sms's yes .Anther phone call to them, pushed from pillar to post and still no better off, THEY WILL CONTACT YOU ... GUESS WHAT IM STILL WAITING FOR THEM TO CONTACT ME .I have chatted online with consultants, made 8 calls to various departments yet 2 months down the line my money that was paid had not been said to be a overcharge or not .All I wanted is to know what they charged me for on that particular day ? not even there specialists or Technical DATA people have come forward..

Really Pathetic service from what I though was once top of their game ..
I have been Fraudulently robbed by them .

Do I continue with my contract payments for another year as they have breached contract and lost my Trust in what I am paying for going forward

Good day

During February 2015, I experienced a fraudulent transaction in which someone took an upgrade on my Vodacom account (without my knowledge or permission). I immediately visited a Vodacom branch (in Rosebank), cancelled my Vodacom account and opened up a case. I was told to sent through an affidavit, which I did. Regardless of this, Vodacom continued to send me notifications regarding my account being arrears. I followed up with Vodacom and an employee assured me that they have noted this to be a fraud transaction and that I don't owe Vodacom any money. I was told to sent through my affidavit once again, which I did. In fact, I was told that my Vodacom account will be credited with R10 000 as this is the total value of this 3-year contract that was taken out on my name without my permission. I assumed that the case was closed.

However, this was followed by attorney notifications which I am still currently receiving (15 August 2016). I contacted Vodacom to enquire as to why the attorneys keep demanding payment from me and Vodacom told me that they can't 'de-list' me as the attorneys have my file and advised me to call the attorneys and tell them to stop sending me such notifications. I then contacted the attorneys and they told me that they need instructions from Vodacom to 'de-list' me. I contacted Vodacom again and once again was told that they do not have my file and can't help me. I called the attorneys again and they told me that my file (which Vodacom gave them) had no supporting documents (aka the affidavit) and that I should send the case number through to them. I sent them an email about a month ago (with the case number I received from Vodacom), but they are still sending me notifications that I need to make payment ASAP.

Please find information below regarding my Vodacom fraud case:

Vodacom Fraud Case number: EC-OW5E-26UJ4G for Cell nr. [protected]

Attorney details: MBD INC. [protected] REF nr. [protected]

I am very frustrated with this situation and expect Vodacom to have record of this transaction being a fraud case and to instruct the attorneys to stop sending me notifications as I don't have an account with Vodacom anymore and therefore do not owe Vodacom any money.

I would appreciate assistance please. My contact nr [protected]

Kind regards
Marike

In a nutshell. Been waiting on my device for 2 weeks now. And Vodacom promises on the phone but delivery is never made. Right now they can't even cancel the order and I have to wait for a call which never comes to cancel something I never had.

Hello! Next available customer representative will be with you shortly.
Representative Kelly has joined the session
Kelly
[2:25:32 PM]
Good day, how can I assist?
You
[2:25:34 PM]
Hi
You
[2:25:40 PM]
have an order done 2 weeks ago
You
[2:25:46 PM]
device still not instock
Kelly
[2:25:58 PM]
Do you have a reference number.
You
[2:26:06 PM]
want to change the order for something you have in stock
Kelly
[2:26:20 PM]
Was this for an upgrade?
You
[2:26:26 PM]
new contract
You
[2:26:38 PM]
19******
You
[2:27:48 PM]
hello...
Kelly
[2:28:48 PM]
Kindly hold while I check for you.
Kelly
[2:29:32 PM]
We have the P9 lite in a black colour.
You
[2:29:42 PM]
in white
You
[2:29:58 PM]
So I want to rather get what you have in stock and can deliver tomorrow if possible
You
[2:30:14 PM]
I have been waiting for this since 2 weeks ago
Kelly
[2:30:32 PM]
I do apologise. Would you like the device in black?
You
[2:30:44 PM]
is black in stock?
You
[2:30:56 PM]
and can it be dispatched ASAP?
Kelly
[2:30:58 PM]
Yes we do have stock in black.
Kelly
[2:31:22 PM]
You can receive it within this week.
You
[2:32:00 PM]
it doesn't satisfy my impatience
You
[2:32:06 PM]
I have had no phone over 2 weeks
You
[2:32:18 PM]
hoping your 24 hour promise was real
You
[2:32:24 PM]
I need it tomorrow
You
[2:32:38 PM]
or we can cancel the order and i can go to a different service provider
You
[2:33:06 PM]
I hope you understand my frastration and how some of your colleagues lied earlier that delivery will be last week
Kelly
[2:33:06 PM]
I do apologise for all the inconvenience.
Kelly
[2:33:32 PM]
You can expect delivery this week.
You
[2:33:44 PM]
Just this week is your best answer?
You
[2:34:04 PM]
and delivery for white is not tomorrow as told last week by your colleagues correct?
Kelly
[2:34:32 PM]
We are waiting for an ETA on this device sir.
You
[2:35:00 PM]
if waiting for ETA then why promise delivery this week when you say you have it in stock
You
[2:35:14 PM]
isn't it you just tell dispatch to send a different colour
Kelly
[2:35:14 PM]
If we do not have an ETA sir, we are unable to tell you when you will be receiving your device.
You
[2:35:18 PM]
and I get my phone tomorrow
Kelly
[2:35:48 PM]
We have to change the order and confirm the new order before it gets dispatched.
You
[2:36:14 PM]
which can be done over a phone call today?
Kelly
[2:37:06 PM]
Unfortunately, we cannot call our confirmations department. I will leave a note with the new order you will like to place and there after they will call you to confirm your order before it is released.
Kelly
[2:37:22 PM]
You can then be sure to receive your device within this week sir.
You
[2:37:34 PM]
thank you for the efficiency.
You
[2:37:48 PM]
But I need it tomorrow else cancel the order
You
[2:38:00 PM]
I can't wait another week for a promise not delivered
Kelly
[2:38:08 PM]
Not a problem sir. I do apologise for the inconvenience.
You
[2:38:20 PM]
if you cannot guarantee tomorrow on any other device please cancel this
Kelly
[2:38:32 PM]
You will receive your device within this week.
You
[2:38:40 PM]
if you cannot guarantee tomorrow on any other device please cancel this
Kelly
[2:38:54 PM]
You will receive your device within this week sir.
You
[2:39:04 PM]
if you cannot guarantee tomorrow on any other device please cancel this
You
[2:39:12 PM]
TOMORROW is my emphasis here
You
[2:39:24 PM]
I am tired of waiting
You
[2:39:52 PM]
thought you were better than my current service provider
You
[2:40:00 PM]
best I be with the devil I know
Kelly
[2:40:16 PM]
I will put a note to change your order, however there is no guarantee that you will definitely receive your order tomorrow sir.
You
[2:40:42 PM]
Yes. so i have agreed to cancelling it rather
You
[2:40:46 PM]
since there is no guarantee
You
[2:40:54 PM]
I can't wait on assumptions
You
[2:41:04 PM]
the lack of efficiency as a unit is outstanding
Kelly
[2:41:14 PM]
However you will receive your device within this week sir.
You
[2:41:22 PM]
if I had received communication in advance I would have understood
Kelly
[2:41:44 PM]
Did the agent tell you that there was no stock or was there stock of the device at the time sir?
You
[2:41:50 PM]
please cancel this ma'am. Or do I need to call someone to have it cancelled?
You
[2:42:00 PM]
yes and I was told stock would come in on the 10th
You
[2:42:08 PM]
I called on the 11th and was told today
You
[2:42:16 PM]
I called and told there's nothing
You
[2:42:22 PM]
no one ever called to update me
You
[2:42:26 PM]
not even once
Kelly
[2:42:28 PM]
I do apologise. Sometimes our ETA can be delayed.
You
[2:42:38 PM]
that's were the frustration comes in
You
[2:42:44 PM]
I do understand that
You
[2:42:48 PM]
but you never communicated
You
[2:43:06 PM]
so the need for you as my service provider is not there anymore
You
[2:43:22 PM]
when you cancel do I get an SMS or email to confirm this cancelled?
Kelly
[2:43:26 PM]
Thank you for understanding. The agent that assisted you should have sold you another colour, .
You
[2:43:44 PM]
yes they should have given me options
You
[2:43:52 PM]
even a more expensive device
You
[2:43:56 PM]
you are sales people
You
[2:44:00 PM]
you should do better
You
[2:44:26 PM]
right now I called looking for a different device and phone was not answered after being rereouted to someone else
You
[2:44:34 PM]
as much as you claim to be the best
You
[2:44:44 PM]
i have received the worst server ever.
You
[2:44:50 PM]
and for a almost new customer
You
[2:45:08 PM]
i am happy this will not progress or proceed on condition delivery is tomorrow
Kelly
[2:45:10 PM]
When the confirmations department calls you, you can tell them that you are no longer interested and the order will be cancelled.
Kelly
[2:46:08 PM]
I do apologise sir, however, there is no guarantee that you will receive your device tomorrow.
You
[2:46:42 PM]
So your function online is for new sales. you cannot do a new sale when there's something pending? And when I want to cancel or adjust the department hangs up my call and I should wait for them to call me in assumption like past 2 weeks correct? That's hohw Vodacom works correct?
Kelly
[2:46:56 PM]
It would be better for me to be honest with you by saying this then for you to be deceived once again if you can understand.
You
[2:47:12 PM]
meaning as Vodacom you are rejecting my money to get your service correct?
You
[2:47:30 PM]
all of them were honest then. but nowhere to be found now
You
[2:47:48 PM]
so as a brand you are honest in word. not in doing. This is my picture right now
You
[2:48:06 PM]
the fact that I have to wait for a call that never comes
Kelly
[2:48:30 PM]
I understand sir but from my side I have tried to assist you by changing your order. This is the only thing that I can do from my side sir.
You
[2:48:48 PM]
even when I myself offer to get a more expensive device just so I can be online again... and you not being able to offer... is wow
You
[2:49:02 PM]
so I cannot make a new order which has stock?
You
[2:49:20 PM]
since I was told stock is there for p9 but when I called later there was nothing in stock
You
[2:49:38 PM]
meaning maybe you're waiting for all these devices to actually be ordered then you order from your side
You
[2:49:44 PM]
which is not ethical
You
[2:49:46 PM]
false advertising
Kelly
[2:50:26 PM]
Sir, i can change your order for you. There is no stock of the white which is why I am offering you the black.
You
[2:50:42 PM]
and I said it is ok. but only if delivery is tomorrow
You
[2:51:02 PM]
because I was told for the 7th time if not more that delivery should be today
Kelly
[2:51:18 PM]
Sir, I have mentioned that we are not able to get you your device tomorrow, however you can expect delivery within the course if this week.
You
[2:52:18 PM]
and then I asked you to cancel the order if you can't deliver tomorrow as I do not want to expect a call which never comes
Kelly
[2:53:16 PM]
I cannot cancel an order from my side. When they call you to confirm this order, you will need to tell them that you are no longer interested in the deal and they will be able to do so.

In February 2016 I upgraded my phone and my package changed from the Top Up 335 S to Smart M Subscription however not much changed as far as my monthly expenditure.
Jan 2016 Invoice R 522.50
Feb 2016 Invoice R 576.49
Then in March 2016 I received a bill for double the amount.
March 2016 R 1, 126.63
In April I received two accounts ( which I only became aware of recently) The first account had a very minimal value and was addressed to my correct postal address. The Second account my address was changed and incorrect. 1. April 2016 R 9.37 2. April 2016 R 821.03
Also noticeable are the call and data charges which are additional charges over and above my allocation of 120 airtime minutes and 300 MB data on contract. When viewing my account online at www.vodacom.co.za, my eBilling is Inactive and Call limit status is Inactive. I have always been notified when my airtime has run out but no longer do and also don’t seem to be able to view my airtime balance either by dialling *111# or on line. I can no longer buy data or airtime via the Absa or Vodacom APP or online with internet banking or at an ATM. The response is failure, your number is incorrect or doesn’t exist.
My colleague tried to purchase 100MB data for me via FNB but it also didn’t work. I use Wi-Fi at work and at Home but my data disappears rapidly. I managed to purchase 500MB data via www.vodacom last week because I added it to the account charges. That data disappeared in 4 days. I tried buying 100 MB data last night on the Vodacom website and received a confirmation that the purchase had been processed and added to my bill but nothing has happened. I have no data and no proof of purchase.
My May account was R 1108.67. and the month wasn’t even over. As a result I decided to scrutinize my account and found under services Kulavillecom 43891 ZA R700/day activated 16 March 2016.I immediately deactivated the service and it hasn’t yet reappeared. I don’t know what this service is or where it came from. I goggled the service and was immediately taken to http://www.reportacrime.co.za/CrimeReport.aspx?ID=3128 It appears that this is a scam whereby the perpetrators steal your data and airtime without your consent. If you google Kulaville you will see a myriad of people who have complained about the same thing across all networks. My bill only doubled when the service was “subscribed to” in March and the details on my account, problems with buying data and airtime all started as the same time.
On the 23rd of June I sent a detailed email outlining my issues with my account and the possibility of fraudulent activity on my account which had been reported back in May. I received numerous calls from customer services with reference numbers and promises that contact would be made within 24 to 48 hours. The Fraud issue was supposedly escalated to the Fraud division for investigation. All calls, email complaints, on-line website complaints can be confirmed with reference numbers. I was told the fraud investigation would take a bit longer and I need to be patient but would receive a response within a week. By the end of June I still had no response and again contacted customer services via email, online complaints etc. Again all correspondence can be verified via reference numbers. The response was, ” Please be advised that your queries are both still under investigation and feedback will be provided soon.”
By the 13th of June my bill was R 685.61 and the amount due at the end of June was already sitting at R1262.45. I sent another detailed email breaking down my account and the extras being charges and demanded the the account issues be resolved only to receive more confirmation emails of my complaint with reference numbers and false promises that the issue would be rectified. One reply was, "Please note that the service request is still on a open status as investigation is not completed, kindly await feedback as soon as feedback is provided we will contact you" I asked if I was expected to continue to pay the ridiculous amounts or if I would be reimbursed and the response was again, "Please be advised that all your questions will be answered when the feedback comes back from our back offices as they are still investigating your query.
By the 5th of July my account was R985.30 . Again I sent another complaint through to vodacom with more questions:
1. Why do I have a current balance of R119.46 charged for data usage on my account? Why am I being charged for data usage when I have data available?
2. What is the 500MB MI promo? I never requested this! However I should then start the month with 800MB of data ( 300MB on contract and 500MB MI promo). How can I have already used 324.06MB when I’m on WIFI at the office all day and at home at night.
3. Why do I have a charge for local calls of R191.66 if I have 120 free minutes included in my contract and I still have 93m13s talk time available?
4. Why do I have charges for premium rated sms of R40.48 ? What is premium rated sms? Why am I being charged for this. I hardly use sms. Why isn’t it deducted from my sms bundle.
5. What is content services? Why am I being charged for this?
6. See attached invoice for all the above.

I want this resolved without delay! This has been going on for 4 months. I’ve been to Vodaworld and been told to contact customer care. I’ve contacted customer care continuously for weeks and have been told to be patient while you investigate. In the meantime you continue to rob me and charge me ridiculous amounts. I will not pay another bill until this is sorted and if you cut me off there will be hell to pay!

Once again the response was:
We do acknowledge your email communication.Kindly note that a Fraud investigation does take some time to complete and our forensics department are currently investigating the matter.
Feedback will be provided as soon as possible.

We do apologize for the inconvenience caused.

Its the 15th August 2016. My account is sitting at R 718.82
Latest Invoice due on 01 Sep 2016 R 1268.39

I have had no feedback from Vodacom or the fraud department. I don't know what more to do, who to contact or how to resolve this issue.

I called Vodacom to cancel a contract on my account in April this year. (I have three sim contracts running on my account) I was assured then that it was cancelled.
I noticed a month later that the contract debit was still being billed R 387.50 in May, June, July and August most recently. I called to complain in June, there seems no record of this. I called again on the 4th of August, this time insisting on reference numbers. I was given two. I just received my August statement, and once again the debit of R 387.50 remains on my bill.
The level of proficiency and professionalism I was afforded was shocking on every occasion. The call centre is noisy, there is constant indigenous chatter in the background, the quality and level of knowledge of some of the operators is dismal at very best.
I have no other recourse now but to stop my debit order for Vodacom and await their very prompt action no doubt. I will not pay Vodacom a cent outside of what i actually owe them going forward.
Here is a brilliant example of blatant abuse of corporate power by a Billionaire group. They are full of excuses, but there is no doubt that this is chicanery of the highest order. Hiding behind machinations and protocol these vultures will steal every penny from unsuspecting consumers and then wonder why we all hate the big money spinning corporates so much.

Got an upgrade for iphone6 on 3 august 2016.It started overheating. Took a screen shot of it for proof. On 6 august 2016 we returned the phone to vodastore 3g bayside. Returned it to vodacom to have it replaced. Staff informed me it would take 2 weeks! It is unacceptable. The phone obviously a dud. It would be so simple to keep the customer happy and replace me with a new phone! I then had to complete a obf/in store failure pre screen verification form. On reading the small print i noted that they clearly states... 'that the iphone will be replaced within 7 days of receipt of the handset" it is today the 15th august 2016 and no joy. Vodacom should be held accountable for failing to abide by conditions that they force the consumer to sign. As a consumer i feel that we are misled and vodacom to should either be fined or pay penalty. I have proof of receipt and obf form i signed. Please advise of email address i can send a copy to.