Vodacom
Reviews and Complaints

Jan van der Vyver
Sel [protected]
Ek is baie ongelukkig met Vodacom.
My datalyn kon ek nie gebruik vanaf 11 Junie 2016. Ek het Vodacom 12 Junie geskakel en hulle sê toe my lyn is geblok ek moet ‘n simswap doen wat my R67 gekos het. Ek het dit die 13de gedoen maar my lyn was nog geblok, hulle sê toe my rekening is oor die R13, 000.00 daar is bedrog op my lyn. Die einde van Junie was my rekening oor die R89000.00. Ek moes toe ‘n verklaring by die polisie aflê en met my ID vir hulle stuur. Ek het my rekening geblok en steeds het iemand toegang tot my rekening gehad. My rekening was die einde van Julie R12358.43
Tot hede het ek nog geen gebruik gehad van my datalyn nie want hulle moet eers hulle ondersoek afhandel. Dit is onaanvaarbaar want ek moet maandeliks betaal vir geen dienste.
Ek het hulle al verskeie keer geskakel en elkeen het ‘n ander antwoord met verwysnommers.
Die mense met wie ek gepraat het is Ronny, Balesa, en nog ander. Verwys nr’s 1-[protected].
Die bedrog afdeling se nommer is [protected], die request nr is [protected], die lyn betrokke is [protected].
Net om terugvoer te gee.

Gister was ek weer met Vodacom in kontak.

Ek het met Oupa van bedrogafdeling ([protected]) gepraat en met Lindie wat die saak aangeroer het (het nie haar nommer.)

Hulle het bevestig dat die problem opgelos is. Ek het my datalyn gekonnekteer maar toe ek by die huis kom was my lyn weer gesluit.

Oupa het my ook meegedeel dat my saak al 27/7/2016 opgelos is maar dit is nie die geval nie.

Ek het met Everd van Vodacom [protected] op 15/8/2016 gepraat wat my toe meedeel dat my saak ‘n nuwe request nr het 1/[protected] en dat hulle besig is met my probleem, hy kan dit nie aktief maak nie.

Ek is nou rêrig gatvol vir Vodacom dat hulle nie my probleem kan oplos.

Elke persoon met wie jy praat vertel jou ‘n ander storie net om van jou ontslae te raak.

Gister 1/9/2016 het hulle my weer geskakel en gesê dit is net 'n tegniese probleem wat hulle sal regstel. Weer net woorde.
Dit is nou al 2 maande en 24 dae wat ek sonder diens is. Pateties

Vodacom Ref: 1-[protected]
I received an email 28 December 2015 asking me if I have added a new line to my contract. I immediately replied by email that it was not me and it does not belong to me. I only now realise that even though I alerted Vodacom to the fact Fraud has been committed on my account they went ahead and added the line. I reported it again on 16 August 2015 as well as cancel two other lines on my contract. Today my cell number that I have had for years was suspended and the Fraudulent line on my account continues to operate and I have to continue to pay for it. Over and above this my address has been changed on my account without my permission. I am in Tanzania and depend on my cell number that Vodacom took upon themselves to cancel. I can't buy a plane ticket because my bank cannot communicate with me. How can they let a reported Fraudulent number that I must pay for continue on my account but cancel my number I have had for years? When I phone in I get told they don't know how it happened and will query it. It will take 24 hours but up to 21 days. This is a gross mistake by Vodacom yet I must get in line for them to try and sort out the problem. Since 16 August I have had no communication from Vodacom with regards the Fraud. I need the Fraudulent number [protected] removed from my account and reimbursed for all the charges since inception on that number. Secondly I need my number [protected] reinstated with immediate effect.

I'm very disappointed in Vodacom.
1) I was due for an upgrade in August on one of my 4 contracts that I have with Vodacom. I phoned Vodacom upgrades and chose one of the Double Deals (Vodacom Power Tab 10 on 2GB 24 month data top up price plan & Includes additional Vodacom smart tab 2 3G + Starter pack + 10GB data once off & R10000 online educational voucher) for R269p/m x24, that was advertise online. The lady told me that, that deal don’t exist anymore, but for the same R269p/m, I will get all the devices as per that deal, with my 2GB 24month data and on the starter pack I will get 2GB of data for 12 months. Great! I told her that they must take that deal off online, because I am sure I am not the first one that wanted that deal. Yesterday that deal still exists.
2) Yesterday morning I had no data, no sms and no airtime. The previous night I had about 169 min, 200 sms and a lot of data left. I phone Vodacom and asked them what is going on. Where has all my things disappear to? I'm still waiting on an answer. Yesterday afternoon me and my husband went to Vodacom at Somerset Mall and there were two nice consultants that tried to help us. Abashia and Khanya thank you very much for all your time. Unfortunately they couldn’t help me because they also didn’t understand where my things disappear to?
3) This morning I have my 2GB but where is my 10GB data once off or my 2GB of data on my starter pack? I only got 100MB on my starter pack? Why must I pay for something I didn’t get? I didn’t agree to this!
I'm feeling that I want to take my contracts and go over to MTN or CellC. Which one will be the best?

Date 1 Oct 2016
Dear Sir/madam
I have 5 lines with vodacom. The total of my bill comes to approx R 645. Last month I got a bill of R 924. To date no one at vodacom has been able to resolve my problem. They all see the issue, but the normal response is that they will transfer me to the dept that will assist me...but the transfer never gets to the person...to date I have spoken to approx 6 different people over a period of 2 weeks at vodacom and in total spent about 3 to 4 hours on the phone...I have a router with a fixed 1 gig monthly amount of data...but I have been supplied 2 extra gigs which I didn't request for nor should that be possible as its not an open line...for these extra gigs I have been charged an extra R 349, 26. The number in question is [protected].

I am unhappy about being always shunted from one consultant to another with no one being able to resolve the matter. Am also unhappy about being transferred to another dept each time, but have to each time begin as if I am just calling again for the first time. Am also unhappy about the many hours spent on the phone without any resolutions.

Further in the light of this discrepancy I would like my previous accounts to be provided for perusal of descrepancies.

Yours faithfully
B Reddy

Changed my banking details and confirmed that I will do my first payment via EFT and did it 25 Aug @ 5am and sent my proof of payment to the email advised. I was told that I must send the proof of payment again admin will allocate. its been a week and just lies have been given to me. How difficuilt is it to find a payment that was done Morena advised that he will have my lines back up and they just cant find my payment really I don't understand its on my bank statement and they seen it. I feel that VC is in breach of contract. its been 7 days and no reactivation and no one cares. I phoned today and the client service on collections is even worse. So I got fed up and told them not to bother I am cancelling my contract and going to another cell provider.

I phoned Vodacom cancellations in mid July 2016 asking them to cancel my one contract which was coming to an end and was told it was attended to only to find out once I phoned them that it wasn't done. When I spoke to Thembi she said she can see my call but it wasn't done and then fobbed me off saying Yolande would phone me. Needless to say she didn't and I want my contract cancelled like they said they had done. I started phoning them at 8:15am and it's now 12:20pm and I hang on for over an hour each time to be fobbed off! I am so angry. I have 5 contracts and will be cancelling all of them when the contracts expire. I have been with Vodacom for 15 years and this is how they treat their clients!

I very unhappy with vodacom and their customer service employees.
my father in law took out a vodacom contract for me this is his 4th contract with vodacom. we took a Huawai P 9 and pay about R 500.00 every month on this contract. On the 14/7/2016 just after i received this phone I got a sms from vodacom with data the give me that valid until 9/2020 this sms is still on my phone as proof. end of august they took the data that was left i phoned vodacom and the restore the data after more than one call. that same morning i received my R 200 airtime from vodacom that i used to buy a 1 mb. this disaperd when they give me the other 8 mb back after phoning them again this problem where fix, this month again the data that left 7 MB from the bundle that valid till 2020 is gone plus my R 200.00 airtime Im really upset with vodacom. There employees at customer service treat me like im lying about this bundle but the proof of this bundle and the expire date is on my phone in the form off a sms received from vodacom. If we dont pay this contract vodacom will phone us every day for this money but if they just tame your data and airtime they treat you like you the insane. i exspect much better service from them. This is really unfair from their side. I would like to know what I can do to get this data and this monthly airtime im not paying my monthly fee so that vodacom can just take my data and airtime.

I loaded 1G once off data on the 29/08/2016 via online app. I received the invoice that the order was successful, today that data has not been loaded on. I have been contacted by 2 consultant after an online chat, where I requested to unlock my line by increasing my limit and also to load data on my line this happened yesterday 30/08/2016 the lady ensured me that within 1 hour my line will be opened and the data will be on. Today being the 31/08/2016 line still blocked and no data. I contacted Vodacom spend almost 20 min on the line after which the guy told me that the previous people that helped me was working on the old system and not the new one. but he will sort it out and that I should allow 15 - 30 min and reboot my phone 1 hour have laps and line still blocked and no data. I bought data on the 29/08/2016 as I knew my data was up and was under the impression that the data was loaded following the confirmation I received. but came to a shock that it was indeed not loaded. Are you tricking your customers this way into buying stuff that you do not load and they ends up getting billed excessively?

My phone was stolen a few days ago 27/08 I tried phoning customer care to block the the phone and sim after awhile I realized ut is a loosing battle the lady that awnsered the phone could not speak proper English to begin with and after a while she just ignored me so I dropped the phone and went in to Vodacom shop at Towers Mall Springs to block the phone and sim up till today the sim has not been blocked... I went to the SAPD to report the theft and get a case number for insurance purposes when I had all that I went back to Vodashop at Towers Mall the lady there said that I can get a phone for the ammount of R.2500.00 so because I still had my old phone that i'm currently using I asked if it will be possible for me to maybe instead of a phone get a tablet the lady discussed it with her manager and said that would not be a problem seeing that the tab I wanted wad exactly R.2500.00 and I would just pay the excess of R.300 on the insurance... the next day she phoned me back saying that head office says that I can't get the tab 'cause the insurance was on a phone and not a tab... now I have to take a crappy cheap phone 'cause the phone that was stollen was discontinued! Why would she tell me that the tab wont be a problem and the next day I'm strongly considering canceling my contract with vodacom!

On the 23 August I logged a complaint regarding missing airtime, the agent has promised to call me after an hour(when the system updates) however this has still not been resolved. I received an sums to rate the service I received and was advised via sums that I will receive a call back after 24 hours, its the 31st and I'm still waiting. Today my airtime went missing again ! Please cancel my contract Vodacom - I will rather use a service provider who cares for their customers!

My phone was stolen about three weeks back (11/08) and I have been trying to get my number back ever since by doing a sim swap at the various vodacom shops. Every time, I go to a shop and get helped, I am being told that the system is slow/offline and that I need to come back. I have been going to so many vodacom shops to get my number back because I am expecting calls and I need it. I have even called into the customer care service to resolve this issue but I was told to buy the sim card at the vodacom shop and call back into customer care for assistance. Now that I have the damn card and called customer care, I am told that the system does not allow them to perform a sim swap for my number and that I need to go to a vodacom shop to resolve the problem. Vodacom is a poor service provider, their service to their customers stinks.

Vodacom does not care about customers, vodacom removed my debit order without informing me about it, my account then got behind by about 2 months, after everything was sorted out i phoned for them to reinstate my debit order and the told me it was sorted out i waited until month end but no debit order when i phoned the told me the persor who set up the debit did not finalize it, the person i spoke to then assured me it will work the following month, i then had to take time off again from all my work and go and pay the account in cash, it carried on for three months thereafter my debit order is working now but because of the payments not being made on the same dates every month because i also have a job and cant just leave work as i please i want to upgrade my contract and im told i cannot get the device that i want. Im a loyoal vodacom customer now for almost 8 years now 4 years of wich i have been on contract i have three contracts with vodacom and im sure that i do not have to be treated this way i hope vodacom can do something about it or the will lose my contracts its not that i want to switch to another network its just that i have to upgrade my current phone is two years old and in bad condition [protected]

I recently ported my Vodacom number to Cell C, now i cannot receive calls on my number from Vodacom network, it says that the number does not exist, all other networks work.
Is this what Vodacom does to people when they move away from their network, sound very anti competitive to me.

I have been complaining to them for over a week, and nothing has happened

Why do you keep on sending me sms that my data bundle is used up and that now I need to buy? Then when I buy in order not to run out I get charged thousands of rand? Are you tricking your customers this way into buying stuff they do not need? Thousands and thousands have been extorted from me in this way. Can I lodge a complaint with the ombudsman as well?

I have entered into a new contract from cell c to vodacom it took almost 20 days to port .I received the sim on 26/08/16 and from there on i only am making calls and not receiving incoming calls .it is 5 days on the matter is not resolved despite sitting hours with customer care who cut your call if they are not in a position to assist.i went to the technical store they sent to vodacom technical who who cannot be contacted because no one is allowed to speak to them even the call centre and vodacom outlets .the matter remains unresolved and i hope this message will assist the executives to intervene .

I called Vodacom Customer Care several times trying to get an issue resolved wherein I got billed twice on the same invoice for account number QC151840-6 in the June 2016 Invoice.
If you look at the line items for the June invoice (number H2-ADZ1) you will notice that I got billed for both May and June.
I have called the Customer Care Centre several times and had the following calls logged, which have since been closed without my having been refunded:
Reference 1-90X93GK
Reference 1-[protected]
Reference 1-[protected]

I took a contract at Vodacom Eastgate on the 23rd July 2016, however the number that was given to me was not working as I could not receive incoming calls from it, when the number was called it went to a stranger. I reported the issue to Vodacom Eastgate, I was told it was a technical issue and their IT department was going to sort it out however this never happened. I went back to the shop and escalated the matter to the manager, his name is Johan, I requested that my contract be cancelled since they could not resolve the issue. My contract was cancelled and I was told that the money deducted from my account was going to be refunded but I was never refunded instead another debit went off my account even though my contract was cancelled.

I need help to get my refund, included deduction after cancellation .

I am writing this email with regret and disappointment as vodacom has failed me as a customer, I have been with vodacom for over 3 years and with that I have less rejected debit orders and I have been faithful in paying my account and also paying it in time for that matter.

Last month vodacom debited my account and the debit order was rejected, I had called them on the 26th of july to find out if the debit order went off and the said it shows that it went off and I advised them that I doubt it went off and I called again that is when the advised that it got rejected. I then made a promise to pay the rejected debit order and also the penalty fee on the 20th of august but on the 23th august vodacom only debited r 118 whereas the agent advised that the will debit r 218 so my account can be unlocked but to my surprise their cant unlock my sim card due to the fact that I was debited r 118 which it was not my fault but someone failed to explain that the debit order wont be r 218. On the 25th of august the debit order of r 218 went off but my account is still locked due to the fact that my debit order got rejected last month and the got the message on the 27th so now the cant unlock my message due to that.

I was robbed and my cellphone and other things, because my account is in arrears as per vodacom the cant even allow me to do a sim swap, I had to call vodacom begging them to please unlock my account but the cant do it until the get a message that my debit order was successful but until that is done I cant do a sim swap, upgrade or even get an addition cellphone contract with them. What a shem that after so many years being with vodacom I am treating like I dont pay my account, debit order went off successfully but vodacom dont want to unlock my account. I am planning my wedding which is happeining in two weeks but I cant plan my things because I dont have a phone or atleast a sim card. I regret being a vodacom client. To everyone whose thinking of joining vodacom rather go take a contract with other service providers before you get treated like a prisoner. Can some one from the cancellation department call me to cancel this stupid contract as vodacom does not value me as a client...

Mtn here I come.

I today phone Vadacom upgade with Ignise, Patricia, Mpho and hold for more 20 min with each of them and some of them said they will help and cut me off or cutt off completely. It is not the face time to get such a service from upgrade and my last upgrade a got such a service.

I wanted J1 upgrade where I have get two for R250. My upgrade is September 16 and I am prepare to wait for delievery just wanted to be help.

On the 5th of june, 2016, my father and I went to a vodacom branch in westgate shopping center for upgrades. The upgrades were approved and we just had to wait for delivery. A month later, my dad goes back to ask what was happening with the phones when they told him that they are waiting for the phones to be shipped in from china. Now firstly, they already had the phones that we wanted in south africa already, so why did they have to import new ones? And secondly, they did not even have the decency to let him now what was happening, he had to go to them the entire time for updates.
When they eventually had the phones, they did not want to give it to my dad for the same price that it was when we first went for the upgrades. My dad sent vodacom an e - mail to sort out the problem. They then told them that they will give him an older version / make of the phone (We wanted the huawei 6 and with it came a skullcandy headset - which came as part of the package) they said that they would give him the huawei 5 without the headset for the same price.
My dad accepted.
It is now almost three months and we are still waiting for our upgrades.

I am repulsed by the terrible service that we (Especially my father) have received.

I would like us to receive the upgrades, especially as the functioning quality of my cell phone is degrading, and also for my dad to receive a letter of apology or something of consolidation.