Vodacom

Vodacom telecommunications,
Claims department - vodacom promotions,
260 bath road, slough, berkshire sl1 4dx - united kingdom.
Tel:+44 [protected].

Dear sir/madam
The lucky winner

You have therefore been approved to claim a total sum of $500, 000.00 dollars
(Five hundred thousand dollards) in this vodacom tele-communications e-mail
Draw.

To claim your prize:
Please contact our fiducial agent (Our customer care representative)
Name: dr. Lewis morgan,
E-mail address:dr. [protected]@live.com

8th may 2010

To whom it may concern

With the following letter, I wish to tell you (And lodge a formal complaint against some staff working at vodacom, south africa)
Re: my htc tytn ii cellphone

I was living in shanghai, china when my husband bought me a htc tytn ii cellphone (December 2008). He came to visit us in shanghai and brought me the phone. From day one, I have been having problems (Please see below for list thereof) with the phone. I was not able to use the phone and therefore just left it as is for some time. When I returned to south africa in (My passport can verify these above mentioned trips) jul 2009, I again did not have the time to take the phone in for repairs/looked at, seeing as we have just opened our second business in randburg (First one in midrand) and both branches needed allot of attention then.

I think it was in jan 2010 when the phone just was getting worse and worse (In trying to use all the functionalities) and decided to take it in for repairs. I firstly marked my phone (As anyone in their right mind would do) everywhere on it with a permanent making pen. This marking pen cannot be washed or rubbed off. A couple of days (I think 2 weeks) later I received the phone back (With the makings still on it obviously) and they said that they just reloaded all the software again and it seemed to be working fine at the time.

Then again it started giving me problems. With running the two business, I again put it off for repairs/looked at, until 26th apr 2010. That is the day that my husband took it in for repairs/looked at.

The following are the problems that I was/am experiencing with my phone:

1. Not making sound when clicking on something to select.
2. Alarm does not go on to wake me or remind me of things.
3. Have to press several times to select something.
4. Today (20 apr) , the phone shut down and sent an error report to htc.
5. Battery goes flat in one day.
6. Cannot take too many photo’s, the hone starts hanging. By & ldquo;too many”, I mean about 5/6 photo’s.
7. When have reminders or saved sms’s, then the phone starts hanging.
8. Don’t have any music or photo’s saved on the phone, because it makes the phone hang all the time.
9. Some sms’s only receive hours later.
10. People call me, then the phone says to them that it is switched off, but the phone is never switched off.
11. The phone reboots itself.
The following happened on the day that my husband took the phone in for repairs (26th apr 2010) :

My husband booked the phone in with vodaworld ([protected]) , in midrand. They gave him a & ldquo;job number/card” (5655908) and recorded on there, the problems with the phone as I have listed above and also that they have kept the battery of my phone. Never at anytime, was my husband or i, told that we can get a & ldquo;loan phone” in the time of my phone being in repairs.

The contact person listed on the & ldquo;job number/card” is a mr. Fairbairn kriel (Fairbairn. [protected]@vodacom.Co. Za) , but he was never available for me to talk to. I have also asked for him a couple of times.

Once my husband returned to me (In our randburg business branch) , he gave me the documents for the phone. I then decided to call in to ask how long it would take and what they will be doing to the phone. I asked to speak to mr. Kriel, but was instead put through to a lady called promise. I asked her what her designation is and she told me that she is the supervisor. She also then asked me for my job number and then said that they will send it in and see what the tech guys are going to say about the phone. I told her that I do not wish for them to again just reload the software on my phone. I told her that, clearly there is something wrong with the phone and that is why it is not working properly again. I told her that they either need to fix it (Correctly this time) or give me a brand new phone. This particular phone costs allot of money. She then said that htc does not allow them to give customers new phones when there is something wrong with the existing one. I then told her that this is the second time that I am sending the phone in and it cannot just keep on going like this. Me having the phone for a little while and then it stops working properly……i have paid for a good phone and I want a good phone!

She then said that we will have to wait and see what the tech guys say. I then told her that I wish to have the name/s of the people working on my phone; so that I can directly confirm with them, what they have done (It has been impossible to get hold of her again after this call) with my phone and why what they have done was done. She then said that she will be in contact with us, when she has any information on the phone.

I then told her that I need to phone back soonest, seeing as I have no other phone. She then said that I can get a loan phone from them. I then asked her why they did not mention that to my husband when he dropped off the phone in the first place!? I then said that my husband has to now drive all the way back to midrand from randburg, just to go and get a loan phone that they could have offered him while he was there?!

My husband then went the next day to pick up a loan phone for me, to use while my phone was being looked at.

The following happened a couple of day ago (Maybe 29th or 30th apr 2010) :

I called [protected] and asked to speak to promise. I was put through directly. I spoke to promise and told her who I was and that I would just like to know what the progress on my phone was. She then said that she thinks that the tech guys are just going to replace the mother-board with a new one. I then said to her that I don’t think that this is going to work. I told her that there is something clearly wrong with the phone and that I suspect that they also just replace the motherboard the last time they had it and it did not work that time either. She said that she cannot do anything, until they give her feedback. The matter was just left there for the time being.

The following happened 2 days ago (6th may 2010) :

I called [protected] and asked to speak to promise. The reception lady asked me my name and job number and I gave it to her. She then asked me what it was in connection with and I told her that I need to know the progress of my phone. She said that promise is not in (Seeing as she took down my details, I suspect that she was told not to put me through when I call her) , but she said that she will put me through to someone else that can assist me. She put me through to a man called tiaan. I asked him what his designation was and he said that he is one of the tech guys. He then also asked me for my job number and said that we will receive a message shortly via sms on my husband’s phone, confirming that my phone is ready for collection. He then also mentioned that the & ldquo;mother-board” was replaced, as he can see on their system. I then told him the whole story about my phone from day one that I got it (As mentioned in the beginning of this letter).

He then told me that he thinks that the phone will work properly and that I should use it for at least a week and then, should I have any further problems with it, give him a call [protected]) and he will then see what to do with the situation. I then said that promise said that htc refuses to replace any non-working phones. He did not respond to the statement, but said that he will try and assist me in every way he can, once the situation arises. I then thanked him for his time and said that I will most definitely let him know within one week, should any problems arise.

The following happened yesterday (7th may 2010) :

My husband went to midrand to pick up my phone. He then had some things to do and only came to me in randburg later in the day.

When he gave me the phone, because it does not have any of my handwriting written on it (With permanent ink) , I immediately saw that it was not my phone and told him to take it back. He then said that I must call the repair centre and report this first.
 

The following are all the calls made and spent most of my day dealing with this:

1. Tried calling [protected] (Promise, is her name. She told me that she is the supervisor) several times. Each time, no one answered the phone. It just kept on ringing. Never got through to anyone at all.

2. Tried calling [protected] (Tian, is his name. He told me that he is a tech guy) several times. Each time, no one answered the phone. It just kept on ringing. Also never got through to anyone here.

3. Called [protected], spoke to lindy. I asked her politely to speak to one of the managers or supervisors. She asked me why and I told her that I have a serious complaint. She then put me on hold and the line was cut off after about 4 minutes on hold.

4. Called [protected] again and again asked to speak to a manager or a supervisor. I was put through to a lady called keneilwe maseng. I first asked her what her position in the company was and she told me, & ldquo;i am the person that deals with escalations”. I asked her if she does not have some kind of proper designation and she said no.
I then proceeded in telling her about my whole situation and she said that she will investigate and get back to me 1 hour later (16:00).

5. At 16:05, keneilwe maseng has still not called me, so I decided to call her instead. I told the person that answered the phone, that I wished to speak to keneilwe maseng and I was put through to her immediately.
I asked her why she did not call me back and she said that she has finished her investigation and she was about to call me back to give me the result thereof. I don’t think that she ever took the time to actually investigate this matter. She just left the matter and ignored my plea. I want to see the proof of keneilwe maseng actually investigation this matter. Be it recordings, notes that were made and also the people that she spoke to.

She then said that she was told that & ldquo;only the mother board on the phone was replaced and not any other parts of the phone”. I then started getting irritated and said to her that I know that this is what they said, but that is not the truth! I said that I have told her already that this is not my phone, because I have marked each and every part (All over) of the phone with permanent (Cannot remove) marking pen. She then kept on saying the same thing over and over, repeating the same sentence over and over (“only the mother board on the phone was replaced and not any other parts of the phone”) I then started shouting at her to be quiet and she just kept on repeating the same sentence over and over and over again.
I then stopped and calmly told her to put me through to her supervisor. She then said that she does not have a supervisor. I then told her that she is lying. She cannot be the top of the ladder, seeing as she does not even have a proper designation for her job. She then said, & ldquo;it does not matter if she puts me through to anyone else, because they all will tell me the same thing”. I then told her that she cannot refuse for me to speak to someone more senior than her and she then said again that she does not have anyone more senior than her.
Needles to say, I was at my boiling point and started shouting at her, again, with her repeating the same words over and over again (“only the mother board on the phone was replaced and not any other parts of the phone”).
She then eventually said that she will put me through to a senior person. The next person that I spoke to, was a man called paul ontang. I asking him what his designation is and he said that he is part of call centre. I then said that I asked to speak to someone in senior management and asked why keneilwe maseng put me through to him? He said that he does not know, but maybe he can assist me with something. I then told him that I do not wish to repeat myself again. He then said that I must just tell him everything and he will try and sort it out for me.
I said ok, told him everything and then started telling him where I actually marked the phone. I first said that I marked the phone on the sim card flap. He then repeated what I have said, three times. I then stopped talking for a minute and then asked him if he is screwing around with me, by repeating everything I said, three times. I was really getting irritated by then. Then I moved one to tell him about another area and again he started repeating what I have said a couple of times. I then got so angry (Seeing as it was feeling that he was mocking me, by pretending to be interested in helping me). I then put the phone down. After about 30 seconds, he called me back. I then asked him what he wanted and he said that he wants to find out exactly where my phone was marked and how. I then proceeded in telling him exactly where it was marked. He then said that he will do some investigation and then get back to me with the end result. I then asked him why he would take interest in doing this, because keneilwe maseng already said that they did not replace anything and that there is nothing that they can do. He then said that he knows, but he will investigate anyway.

6. I have always dealt with a man called chris maree at the vodashop in craighall/hyde park and thought it would be good to seek his advice. I tried to track him down, but was told that he does not work there anymore. I was then told to speak to a man called luallen (Craighall vodashop & ndash; [protected]). I then told luallen my whole situation, including the problem I am now dealing with, and he told me that he will find out some things and get back to me the next day at 10:00 with some info. He said that he have had many such complaints from customers, being given someone else’s phone when the tech guys cannot find the problems with their phones. He has still not gotten back to me as yet.
7. After the call with keneilwe maseng, I was so shaken up, that my husband had to take me to our doctor’s offices, to get treated for having an anxiety attack. I cannot believe that someone can make another person so angry by not wanting to admit to something that they have done wrong.

8. I then decided to start writing this letter and blast it out to as many people as I can, in order to get this corruption to an end here in south africa!

Things that I have noted about the phone that I have received (7th may 2010) :

• the phone does not have any of my handwriting on it.
• the battery also does not have my handwriting on it.
• it also has some & ldquo;dots (Marks) & rdquo; on the screen.
• some scratch marks. My phone still had the plastic screen cover on it.
• the & ldquo;sim-slot” has some kind of mould marking on it (Proof of regular use).
• the screen part is a bit bent open at the top.
• two chip marks on the back of the screen slider.
• when you turn the phone in your hand, you can hear that something is loose inside.
• one of the & ldquo;cushions” behind the screen, is broken off.
• the keyboard keys, shows marking of constant use. While I have never used it on my phone, because it was not working properly.
• the & ldquo;camera-flap” in the back, has scratches on it. Where I have never had any reason to remove my flap, it is not supposed to have those kind of scratches on it.
• all the screws on the back of the screen shows tampering with is. I never have removed the screen and nor was it done last time my phone went in for repairs.
• the serial number (I. M. E. I. Number) has been changed (The phone is insured and is now void, because the serial number has changed). Keneilwe maseng said that when the motherboard is changed, the serial number also changed. This has now created big complications on my insurance and this matter has to be dealt with!

The following happened today (8th may 2010) :

No one called me about this matter, nor did I call anyone about it.

___________________________________________

I either want my phone back, fix properly with no more hick-ups or I want a brand new phone or all my money back! Either one of this three, I will not settle for anything less. It is my phone and I have paid for it. If I don’t get it back, it construed to fraud.

I wish to be reimbursed for my time spent on the phone (Not being able to deal with my customers in my business properly) , also, reimbursed for my petrol money, driving to and from vodaworld (Randburg to midrand).

The conversation with keneilwe maseng must have been recorded. Please find the recording and listen to it.

I never ever thought that I would experience such bad service like this.

If vodacom wishes, I would even undergo a & ldquo;lie detector test”, to proof that I am telling the truth about my markings on my phone, no problem!

Thank you,

Marianne

My contact details:
Marianne gao
[protected]
[protected]@ink4less.Co. Za

I would like to start by saying that my business is a vodacom customer (And so have all my businesses ever since I bought my first cellphone about 15 years ago).

Right now, I am highly offended by their business practices. They charged me r4226 for data that neotel charges me r220 for. That is r4000 more than what is fair.In this day and age it is a disgrace. It is immoral, unacceptable and criminal. Shame on vodacom.

Their out of bundle rates are inconceivable. For a mistake on our behalf, we are penalized with 1920% markup. To charge your contract customers this amount for out of bundle rates is nothing but criminal.

This stands contrary to any sound business practices.

Hi there

Just to be very aware of vodacom. Almost 2 years ago, me and my husband went through a very though financial time, and due to this, vodacom stoped our contract and placed me on itc. They handed me over to laywers in durban which I then delt with. After scraping money together to resolve this problem, I paid the laywers in full laster year round september 2009. So happy that I could have peace of mind and forget about vodacom and laywers! Only to receive another phone call about 3 weeks ago in march 2010. Different laywers from vvm now all of a sudden claim that I owe them money? How on earth does this work? My account has been paid in full, but vvm insist that I owe them money? Whem I asked them for what... They can't tell me? Now what do I do? Vodacom is suppose to be a great service provider, but let me tell you, vodacom sucks, I will never recommend it to anyone. They've been giving me so much hassels and harassing me over phonecalls, it's unbelievable. One thing is for sure, the next time they phone, I will do a much bigger public anouncement!

W a klopper
Tel: [protected]
Fax: [protected]
E mail: [protected]@telkomsa.Net
P o box 11354
Silver lakes 0054
To whom it may concern:

Complaint: vodacom ref no: [protected] en [protected] : data 3g

• i have a contract with vodacom for the last 15 years on cell [protected] (Business)
• in february 2005 i took out a contract for a 3g modem with vodacom (500mg, p/m at a price of r 249 p/m)
• i have only used an average of only 300mb over the two year period due to a major problem with vodacom’s 3g signal in the silverlakes/pretoria east area. (Still a problem!)
• after many calls and letters to vodacom, they decided to credit me with an amount of r 7 545.47 for unused data over the 2 year contract period, and apologized for the poor coverage in the area.
• vodacom (Menlin park) then convinced me that they have resolved the coverage issues and now have a new 3g modem/card on the market, which will have no coverage/speed problems. I hesitantly entered into this new 2 year contract.
• still having a problem with coverage (Could only use it, by driving away from my house to coverage areas, or on business trips) , i started complaining again.
• i don’t know if vodacom then started getting irritated with my complaints or what the reason was, but the following debits occurred on my account:
• r3 671.61; r3 182.11; r4 729.75; r6 941.00; r1 695.64; r1 067.05; and r890.64 over a 7 - month period. Total: r 22 178.35 (Note the declining trend, the more i complained and threatened vodacom)
• only the above first two debits equals 9 packages of 10 gigabytes each (90gb) !, which is 180 times more per month than i have ever used! Absurd!
• debits on my account then reached normal r 249 p/m until the end of the contract until february 2009, when i obviously then cancelled my 3g contract with vodacom.
• during this 7 month period and until presently, i have spent time trying to resolve the matter with mr fred matthee (Executive client liaison officer) and various staff members at vodacom. I have even emailed mr pieter uys (Ceo) , who has up to now totally ignored any correspondence. Not interested in the man in the street!

• their hollow-backed standard approach and feedback letters are, to say the least, disgusting and typical of a large money-spinning firm, feeling absolutely nothing for the man on the street. Their service is mind-staggering poor and it is certain that not one of them have taken the time to investigate the matter.
• i have received at least 10 letters which are all standard: pc have outdated anti-virus (I have latest norton?) , music, movies, games, etc could have been downloaded (I don’t even know how, i only use internet for banking and e-mail!) , etc, etc
• after checking the usage detail during the overbilling period, i also realised that most of the exorbitant usage, was during the night, even until 5am, some mornings!
• i am 55 years old and go to bed at 22h00, and my pc and sim card is switched off and locked up during the night!
• somebody inside or outside vodacom has cloned my simcard or has frauduantly hacked the system. This happens every day with simcards and creditcards!
• i hereby declare that i will not accept vodacom’s total ignorance on this matter and that i will make use of any method and tool available to wake them up and make sure that they pay directly or indirectly for their non-care attitude of the man in the street.
• vodacom sponsors sporting events and teams, but the majority of their loyal customers are just numbers, for whom they care nothing.
• vodacom, i will see you at your sponsored events and wherever you have presence! Whether it be in the newspapers, at your events, by mass –email or where you won’t expect us at all.
• hundreds of my friends, specifically in the silver lakes area are sick and tired with your poor signal and disgusting customer service!
• attached are photos of the beginning of this trip. Vodacom - have a nice day (S) !
• further prospective victims will be made fully aware of vodacom’s ignorance and overbilling practices.

W a klopper

In May 2009 The Rewards Company called me with an offer of a 'free' cellphone if I take out a Topup49 contract for 24 months. The Topup49 contract was at the time on promotion for R20 only instead of R49 so I agreed to it. Since June 2009 I have been billed R49 every month, resulting in my dedicated debit account being stripped of funds due to overcharging. When my debit order bounced one month Vodacom charge me R83 for the bounce and the bank also charged me. When I called The Rewards Company in Durban in July 2009 I was called a liar by Pratish Vanmari (supervisor) on 25-06-09 around 14:50 on [protected] who said there is no R20 Topup. He said he listened to the original recording clip which I am still waiting to receive per email. I have called montly at first and now I call weekly with no call backs and no solution to the problem. The last time something positive happened was 01 Sept 09 when VODACOM6 sent me an SMS apologising for wrongly charging me. They credited my account with R29 and that was it. A while after that when I called again it was confirmed that I am suppose to receive R29 for each month which I was overchanged. But nothing! I have stopped paying now completely resulting in my line being blocked and I will probably be listed by Vodacom for their incompetence and lack of care. My problem was even taken up with Lynne Cannings and Bonita Parish via email, but they proofed to be as incompetent as the rest of Vodacom with no feedback.

I have received two huge Vodacom bills for October and November 2009 amounting to R8500 for the two months. Since 2007 I have the 500 meg contract of R249 per month and ONLY paid that amount untill receiving this HUGE amounts. I have not increased my internet activity at all and did not download the amount Vodacom keeps me liable for. I have requested proof and only received part of their data lists only on 29 Dec 2009 but already I was blacklisted externally.

I don't know how this happened but could it be a Vodacom employee fraudelent downloading data on my account? ?Meter reading problems, Software / modem problems?Vodacom just insist that I am at fault and need to pay...but they CANNOT give any answers or proof. I do not mind pay for services I have used for BUT THIS is stealing and daylight robbery!

On the 5/11/2009 I revceived a sms from Vodacom that 81% of my 2Gig datacard has already been used.I logged a call, asking them or how this could happen, Idon't use the internet that much.6/11/2009 I received a message that they have tried to contact me(once)but nobody answered - they assigned an agent to my query and will come back to me in 14 days.12/11/2009 I received a message, my contract is depleted.I bought a pre-paid bundle and inserted this at 13:36 and used it.On the 30/11/2009 I received a message from Vodacom that there was a massive data usage on my contract account and that my account is R5, 772.78.There is two contracts and 1 account.1 is a cell contract and 1 is a datacontract.I logged again calls complaining about the datausage, that I know I didn't used.Since then I logged 7 calls, datasupport close everyone and with no good enough explanation.I paid the cell and the 2 Gig amount and said that I won't pay the R5, 772.78 because the calls isn't resolved.Yesterday they blogged the cell and datacard.We have a high risk business to run and can't afford to be without the cell.It took met three hours on my mtn contract and 6 people at several departments to unlock the cellphone and datacard, pay the outstanding amount of the query and Candice at Vodacom refuse to refer me to another agent or a higher authority.I am feddup, because I as consumer have no rights to protect me.On Hellopeter.com I find ten other people with exactly the same queries.Vodacom just force you to pay up, because the blogged the simcards.1 Query is more than R15, 000.00, others R10, 000.00.I have the links to these calls.Today I visited again Vodacom Customer Care in Bloem, and they just said, I've used the data.2 of their technicians already investigated my pc, there is no spyware, no hacker, no mallware, no programs that have been the reason for this usage.What protects me against fraudullent billing from my service provider?The data support centre say, they did do the investigations, and I was billed correctly. If that is true, where is the data.More than 8 Gig was used, I normally don't go over the 2 Gig.There is no program, no movies, no music, none other than work on my pc. Nothing that is been downloaded in the month of November.From my 2nd call as to date, everything turns back to normal and my data usage is very low.Why all of a sudden?

I noticed on the 5th of january 2005 that vodacom did not debit the said account. I then contacted customer service (111) to see why they did not deduct the month fees owed by me. I was told that there was no record that I had changed my account details. The account details were then changed over the phone and I requested the bank charges to be paid to be as it was though fault of vodacom. I was told that it had to be first be investigated (Fair enough). The proof of my debit order being changed was faxed the next day and my bank statement was fax on the 14 january 2005.

On the 18th january 2005 my service was suspended. I called vodacom and was put though to the accounts department. I spoke to a very rude and unhelpful lady. She would not reconnect my phone until I paid the month’s outstanding amount and vodacoms charge for a returned debit order. When I asked her for a team leader she said she could not put me though.

I phoned again (A few seconds later) and the person I spoke to was able to put me though to a team leader (Funny that). The team leader said that he could not reconnect my phone as the cic department was still investigating my claims that I changed my bank account details. He then told me that they did not get the faxes which I sent previously and had to resend them. I did so the next day (19 january)

That evening I called vodacom and spoke to a lovely lady who was able to assist me. I asked her if my fax from that day had been received and she said (Wait for it) that I did not need to refax as the documents sent previously were in fact on the system. She then (A day later from the previous person) was able to reconnect my account.

The next day I got a call from account department demanding the outstanding amount. Once again I had to explain the whole situation to her. She said I had to go to the bank and pay the outstanding amount. This would normally ok but I was 19 and did not own a car. There was also not standbank near my husbands work. Now should I walk the 2 hour walk from my house to the bank just to fix up the mess up vodacom made? I don’t think so! As was previously agreed at the end of january they would debit my account of the january and februarys subscription. I did however tell her to not debit my account of the fee vodacom was charging me for the returned debit order and she said that there was no record of any problems or queries I was having with vodacom so she did not know what I am talking about.

On the 25 january I got a call to say that my account had been sorted out and vodacom was basically at fault and they would refund me the bank charges.

The next day or so I received a sms stating that I have an outstanding balance of r360.00 and if I did not pay I would be disconnected. This amount still includes the return fee for my bounced debit order. I took it as a computer generated sms as just a few days before I was told that everything was sorted out.

On the 27 january 2005 whilst trying to deal with a horrific tragedy of a young man that killed himself I reached for my phone to call his parents and you wont believe it but I was once again disconnected and at a time when I need my phone the most.

So lets recap….

* vodacom screws up with my debit order & ndash; my phone is cut.
* after dealing with rude & ldquo;customer service” staff I eventually manage to get it reconnected.
* I make arrangements for a double debit order month end & ndash; cool everything is sorted and I am happy!
* was told that they don’t have bank statement etc & ndash; I need to refax
* called the next day after re-faxing and I was told that I did not need to as the 1st copy sent was in fact on there system.
* next day accounts departments bugs me and demands money (Are they stupid)
* once again agreements are made for a double debit order
* received call on the 25 january to say everything is sorted out & ndash; yippy!
* get sms demanding the money & ndash; ignored as thought it to be an error.
* two days later my phone is once again cut! But at a time when I really needed my phone!

So before I continue with my story just looking at the recap I am sure is making you frustrated. Basically vodacom was demanding the payment for january but I never had my phone connect that often during that month because vodacom made a mess up and did not receive payment. So it works like this & ndash; vodacom has a legal department and are telecommunications giants and this means they can do as they wish, charge you for a service which they have not even bothered giving you.

When is enough, enough. Is a contract not a two side deal? Why should I keep my side of the contract if the other party is incapable of keeping theirs?

Well the story goes on….

On the 29 january 2005 after a month of hell and abuse from vodacom I had enough and I prematurely cancelled my account with a long letter of why I am doing this. I refuse to pay the fee of any sort. I had hell with vodacom and they can’t even offer an apology.

I will attached the proof of cancellation, the letter and proof of it being sent fyi.

I resent the cancellation request letter just so they can know that I was unhappy.

On the 10th february 2005 I sent my second letter of complaint & ndash; bearing in mind that no one has yet contacted me with regards to the first letter.
Also at this point I was still not refunded the money owed to me by vodacom.
When arrangements were made for the double debit order at the end of february for the month of january and february I told them that I only authorise the debit order of r575.00 this is excluding the fee vodacom still wanted to charge me for the returned debit order. I found out that they were still going to debit my account for the fees charged by vodacom. Surely after all this time they have figured out what they doing! I immediately with draw all monies out of the account so that vodacom would not steal money out of the account that they had no right to. I know its only r75.00 but out of principle I really felt strongly that I would not let them get away with it.

In all fairness to vodacom I paid them for the month of january although they certainly did not deserve it. But that was the last thing vodacom will ever get out of me.

Although I cancelled the contract & ndash; all I was looking for was an apology and an attempt to rectify their mistakes, yet they kept turning a blind eye to their fault and never addressed my letters.

I sent the letter again a second time just for the fun of it.

So now they are sitting with 2 copies of the first letter and 2 of the second.

On the 15th february 2005 I received a letter saying I had seven days to pay the outstanding amount or the contract will be permanently suspended and I will be liable for the contract amount.

On the 26 february I sent yet another letter to vodacom.In this letter I stated that I was unhappy with their service and wanted vodacom to contact me.

This letter was also ignored.

Later I sent a copy of all the letters sent to vodacom to amanda and then to adele strydom. They also never addressed the issue.

On the 17 march 2005 I received a letter saying that they had no reply to previous correspondence (Can you believe it & ndash; after all the letters and phone calls they still want to tell me that I have not replied!) and they permanently suspended my service and was now liable for the amount of the contracted.

On the 19 april I got a lovely bright red letter as my final demand and still no one has addressed the issues I was having with vodacom or apologised for them inconveniencing me the last few months. I was in contact with mina and tanya and still they did not address the issues.

I stopped wasting my time and this useless company and carried on with my life. I never heard from vodacom or their attorneys for 2 years and suddenly on the 23 june 2007 I get a letter in the post from their attorney for the outstanding money. 2 years later they want to now hassle me. I told sello at the firm to go back to their client vodacom and ask them about the endless letters I have sent them and how in fact the reason this account is in this state was due to vodacom’s incompetence. Well I never heard from them again for another 2 whole years.

In august 2009 I got a sms from vvm attorneys. I called them and said the same thing as I told the attorney 2 years ago. Vvm attorneys have been hassling me ever since. I have explained what has happened to them.

I sent a letter to vodacom and vvm attorneys. Basically sayings fix this or I will go public. Vvm phoned me to say vodacom says I must pay. I then called a few people at vodacom and vvm attorneys and told them I was going to give them a day to fix it or I will bring them down. My last call from vvm was on christmas eve at around mid day to demand money. Who phones anyone the day before christmas to bug them for money! Needless to say I said what I had to and hung up j

It’s now the middle of january 2010 and still vodacom has not fixed this or apologised to me. And it is now that I have decided to do what I said I would do and take them down. I want south africa to know what bad service vodacom offers. 5 years down the line I am still experiencing bad service.

If your children have cell phones, don’t wait until something goes wrong when they need to call you or the police and vodacom lets you down. Their lives are not worth the chance.

If you saying you have never had a day’s trouble with vodacom & ndash; don’t speak to soon. They are always making errors and when they do it to you, you will surly experience their disregard for your rights and principles. They want what they want and there is no telling them otherwise even when they at fault.

Read though my evidence and make a wise decision before you are also fighting with a service provider that say they offer reliability and all they over is years of hassle.

All documents are in the process of being scanned and will be placed on to this site so you can see the letters I sent (With proof of being faxed). Please bear with me.

www.Vodacomsucks.Co. Cc

Ref : sender vodacom number : +[protected]
Receipent zain number : +[protected]

My fiancee miss bindu rajan from bangalore was trying to send sms messages to my number of zain network in tanzania. But it is not being delivered to me but vodacom, india is charging rs. 5 / - per sms without delivering messages to me for past few days. You are requested to pl. Find out the problem why these messages are not being delivered to the receipent and why they (Vodacom) are charging for a service not completed successfully?

Reji gangadharan
Complainant
+[protected]

Vodacom, the so called "leading" network, are ripping of their customers. The government have taken them to court, because they are making more than 700% profit on all phone calls! This means, they buy something for r1 & then sell it for r8. This is'nt just the only problem with them, they seem to make even lots more profit on their data. Some customers don't know the benefit of data bundles, they are the ones paying more than r2 per megabyte of data.In other words, 3 megabytes of data is worth more than a bread... The customers who buy data dundles, pay much less, but vodacom still makes a hack a lot of profit. They sell data {databundle} for as little as r0.19 per megabyte. So, if they sell data to customers who don't know this, then then make 1000% profit & please notice that i've haven't keep in mind the profit they're already making... This leads us to +-1200% - yes one-thousand-two-hundred percent profit. This is how vodacom, the most crap & money making cellular network in sa, ripp-off their customers. And then of course, they provide crap service. Their internet are crap slow, unreliable & if you contact customer support, they don't return to you! I've contacted them several times, but they just simply don't give a damn... This is just the beginning of their problems - they give out your number to other companies & they send you a crapload of smss a day. Some of them comes through between 1 o'clock & 4 o'clock in the morning. And they best part of it all, they give out your number - whithout your confirmation / permission. They use and abuse you. They don't just give out your number, but they, themselves abuse your number, they'll send you adverts, 2 to 3 per day, at very inconvenient times - and you have to pay them to stop receiving adverts! They abuse your number, they don't return to you if you've contacted their customer support, they make a hack a lot of profit & they send you adverts, and agian they milk you for money. The make billions of rands profit per month. Some of their reprensentatives are so stupid, they don't even know what a data bundle is... So they obviously won't be able to help you. Damn, they are bloody worse than china or taiwan... I advise anybody to stay as far away from them as possible...

I use to have 500 megabites a month on my 3G account which was just enough. suddeny my account skyrocketed for no apparent reason. I upgraded to 1 Gig, and within 4 days, that gig was depleted. Seing that my automatic updates and so on were not activated on my laptop. I then phoned Vodacom and requested an itimised billing acount, which i havent received for 6 weeks and waiting. I then discovered that if I phone my 3g sim card, it actually rang! IT RINGS EVEN IF I AM ON THE INTERNET! so it became apparant that i am not the only person who uses this number, but it does seem that i am the one being billed! R3500 was taken out of my bank account by vodacom and R2600 the previous month. R6000 give or take was deducted! various phone calls, referance numbers, vodacare shop visits...and no help, answers, or itimised bill. A cloned card? an inside job? Pathetic and useless personell...Please help! vodacom is taking large amounts of money from my account and no one can tell or show me why!

In august 2008 I did a sim swop from mtn to vodacom, after which I started paying for both contracts (Mtn and vodacom). I then immediately phoned vodacom in bloemfontein where the sim swop was done in an effort to rectify the problem asap. I was told by a lady she will get back to me on the "buyout" which unfortunately never happened. It is now nov 09 and I still have'nt a clue if vodacom bought out the contract from mtn when I requested a sim swop. Daily we try to communicate (Phone and e-mail) with this specific lady without success, but in the mean time I still paying for two contract. The mtn contact payments to date adds up to r 4600.00, for something I dont us?
The payment of the mtn contract is via debit order with I dont want to stop in fear of being blacklisted. I unfortunately cant take this issue up with mtn untill I know if it was a full buyout from vodacom or not.

What should I do, or whom can I talk too.

Help please

Tonie grobler

My cell [protected]

My name is nomsa mudau. I am having a problem with my id, I never loose any of my particulars but my details (Id) is being used to purchase and to open accounts. The problem started in december 2008 when I recieved a call from jet store that someone is buying with my account. I had a jet account for over 10yrs without any problems. I disputed the purchases and the problem was sorted in april 2009, I ended up closing the account.In may 2009 I received another call and was told I open an account at identity store and I disputed the account as well, today on the 21/10/09 I received another call that I open account in december 2008 purchasing a contract phone which owes r9000. I never open such account as i'm using prepaid phone. Please I need your help as the scam continues and when contacted the shops they said there is nothing they can do as am not the only one with the problem. I am worried because I believe nothing I done to apprehend the culprits instead I am the one who suffering running around back and forth from police station to the shops querring about the accounts. My e-mail address is [protected]@uj.Ac. Za

5 Months ago I went to Vodashop in Northgate, next to Woolies and handed them documents for the transfer of an account into my name. My mother had to sign the documents - as she is the HR director AFRICA for a multi national company - getting her to sign the documents took me 2 months (between back to back meetings and trips in-country.) Finally I got everything and took it to Vodacom. The manager told me that it would take at least a month to do the transfer. Lillian from Vodacom New Business Dept confirmed 2 days ago that it takes 48hrs max. She said that the transfer has been approved, but they have lost the documents - ALL that I have to do it to get all the documents signed by ALL the parties AGAIN and submit it AGAIN to the same ppl who lost my 1st application 5 MONTHS AGO. Then she told me that I should not get so upset - as this was not such a big deal. I guess VODACOM presumes that their clients time is worth nothing and that it is a minor issue if one of their clients is waiting 5 MONTHS for a transfer to happen. Two days ago I spoke to LESTER at my fav shop, he blamed an old employee first, promised the world and I haven't heard from him since... no surprise there

I have moved into a new property in northgate, randburg on 01 aug 2009. On 2nd aug I notified vodacom that I have a problem with cellphone signal & 3g connection. I have been promised since that someone will come out & test the signal to confirm the way forward. I have requested that vodacom cancel the balance of my contract so I can look at an option through telkom, however still nothing. Their customer care line is pathetic. I even spoke to a supervisor who was clueless about the industry. No use being sa's leading communications provider when you guys cannot spell customer care.

Dusty
Tel:[protected]

My name is rhuanda marcks. (Lockie). I had a talk 500 with vodacom and my contract was due to expiry at the end of may. I called in the middle of may and was told to leave it until the end of may, because I could loose all my free minutes. I called again on saturday the 30 may 09 to do the migration and a top up 135 and go onto prepaid. On tuesday mng I wanted to load airtime and realised that my contract was never cancelled. I called vodacom, spoke to martha moshula and she confirmed that they had system problems on that saturday and was unable to do the cancellation. She told me that my debit order for plus/minus r850.00 will still go through, but they will reimburse me at the end of june 09. This was referred to a teamleader. I never received the reimbursement. Thusfar I have spoken to the following people on different dates-theo, portia, martha, patrick, tasneem and names I cant even recall. All their calls are recordered, so they should be able to track my conversations. I called again today (27.07.09) and this matter is still not resolved. It is almost two months later. I did what I had to do within the correct period, I now expect vodacom to do what they have to do.