Vons
Reviews and Complaints

I often have to leave the store emptyhanded as the butcher did not show up for work, is at lunch or on a break. The featured sale items are not stocked on the shelves and when he leaves for an extended period around 6 pm there is nobody to help. This relates to the store at 17380 Sunset, Pacific Palisades, Ca. Oftentimes the Friday special when it includes wine is hard to find or sold out. The lines are long around 6pm without opening a new register to remedy the situation.

I bought Two 500.00 gift cards from Different stores on 11/03. one on 30th in San Diego and one on Adams. I paid 500.00 cash each. when I went to redeem, they say they are not loaded. I go back to Vons and they say contact Sephora Sephora says contact lack hawk the who is responsible for the transaction. I contact Black hawk and they say to contact VONs. I contact Vons and Vons says Black Hawk is not there vendor. And they have no responsibility. I gave Vons 500.00 each. and did not get a product.

I was not greeted as a customer should. Jeff did not say a word when ringing up my order with only a few items. I wasn't going to complain, at first I thought maybe it was just me, but I noticed that he didn't greet the next customer either. Maybe Jeff was having a bad day, maybe Jeff didn't want to be in the checkstand. I have no idea, but a customer should at least be greeted. Thank you. I hope Jeff can be retrained.

The service at 5500 Woodruff Lakewood California when I asked for a wine box because I purchased several large bottles of sparkling water, which I have done hundreds of times in the past and gotten wine boxes with no problems ( I usually bring them back at this time I forgot) I got an attitude from the register girl and I've literally spent thousands and thousands of dollars at the store this year alone she has the nerve to tell me well we might start charging for them soon with attitude and I was like OK do I look like I can't afford a wine box lol. Literally it did not even come out of her paycheck I should've received the wine box no problem when you start charging let me know and I'll pay when I forget mine. No need for the attitude I'm seriously considering shopping somewhere else like Ralph's.

Rude, disrespectful and dismissive to Caucasian, African-American and Asian customer.
19:05 to 19:10 I have come to express line 6 small items and one can of beer. He, Carlos the leader, requested that I wait in line for self check out. I did. When I come to be the first in line he start waiving arms and he requested me to repeat line? I was shocked. It was open aggressive approach I newer had before. I am UCSD research associate shopping in this Vons for two decades. This behavior from staff is becoming normal lately in this store. Please take a look at security cameras, it will tell the story. One think I still do not understand: when I said "please stop talking to me, Carlos shouting at me repeatedly" if I not like I can leave" this is next level of aggravating the situation. Please feel free to contact me any time by email: [protected]@hotmail.com
Thank you very much
Miroslav

You probably won't due anything, . It seems every time I go to you Vons on Wilshire and 14th you never have anything stocked. It's almost 11 I went to get Greek humus and cut watermelon and the area was completely empty. When I asked they said it wasn't stocked yet, it's almost noon! What kind of answer is that. I also went to get your brand of popcorn and you guessed it not stocked. You never have your cooked organic chicken either.

I would think your manager would do a survey of what's needed.
Now I know why I like pavilions on Montana they are so much more organized .
Thanks for listening

None of your cherry tomatoes are refrigerated and left out in the open. Couldn't find a single package that looked healthy, ended up buying one with hopes, but at the bottom it was completely split open green and moldy. Please refrigerate your cherry tomatoes.

Safeway/Vons needs to teach customer service! I went in during the daytime after work and after spending over $160 in groceries and was told that there was as on one older bagger who worked in the morning who could redeem my cans and bottles! Even though I had them all counted (I know how to count!) I am a teacher. I just complained. I can't tell you how many times I have had problems at this store. Last time no one could tell me the price of a cheese that rang up at 9.89 for a few ounces and it took a half-hour for them to take it off my order because the person in charge said they had to scan the item after I got tired of waiting for the clerk to return. I had explained to the courtesy clerk exactly where it was located. I read the ounces and the signs (I worked for Vons many years ago when they cared about the customer). I was a checker for 16 years and the customer was always right in those days. I was also a bookkeeper, in charge of the store at night, and a customer service rep when they had those! I only shop there because it is close by. I am going to try to go elsewhere! I'm have never heard such nonsense! I already called, but this should be public!

I am bringing to your attention the despicable way I have been treated recently. This problem started when I attempted to place a home delivery order early this month, August. I tried three times, to place the order and then I waited all day for the scheduled delivery to arrive. No one bothered to contact me to let me know when the order would show up. I had to try three times before I asked for a refund as I needed the money to buy food elsewhere. I am very poor and live on a small amount of Social Security. Thus the money I was expecting to be refunded was badly needed for food, as I do not have any more money and being old and disabled, I have no way to get more. I was told the refund would occur in 3 to 7 business days. That is a long time to go without food and necessary medicine. As you can readily imagine, I called several times; always being assured the refund was put into the computer and it would arrive anytime soon. After waiting two weeks, I called and demanded something be done. I was told the refund was put in by hand; but when I asked when I could expect the money to be in my account; I was told, once again, I would have to wait 5 to 7 more business days before the money would arrive. At this time I have no expectation I shall ever be paid back. It is clear that I am being jerked around and lied to every time. Vons has no intention of ever paying me back the money they took from my account. I have called repeatedly and always the same lie. I urge caution to anyone who wants to use Vons delivery. Know that Vons will cheat and lie to customers without the slightest concern to the consequences customers suffer. I have had to go nearly the entire month without food, while thet keep my money and refuse to return it. Be forwarned! Sister Anne McFadden.

I have a complaint about a worker at Vons on Bristol in Santa Ana named Christine. we were just sitting in our friends car waiting for my dad to get done with his appointment and my fiancé got out of the car to stretch for a minute and she saw my fiancé and called security and she was talking to someone else so we got ready to leave and when we starting driving we saw the person that she's talking to you get in the car and come towards us at fast speed so we had to speed quickly through the parking lot and then we saw the person got close to our friends car and almost hit us. Christine also lied to the manager and store director saying that we are harassing her and that we're not allowed in the store and she scared of us where she can't go get carts because she thinks we're gonna do something saying we've been there several times when we barely go there and she's afraid of us when we did nothing to her we never cause trouble or talk to her. when we go to the store we're shopping or getting something to drink because my dad‘s doctors is around the corner.Something needs to be done and the store director says this is a civil matter this is more than a civil matter if she has someone coming after somebody that harassment and indangerment and we are not happy something need to be done with the manager and the store Director and Christine

Today: I purchased two buses if Hagen-Daza I cream bars. When I opened them they had been melted and oviously refrozen. The sticks were up in to the bar and the bar had melted and refroze and sold. 2-Von's advertised 28 bottles of Signature Water and I was sold a 24 pack I was told when I called that Von's didn't carry a 28 pack of sig water. Now, I have to take both of these items back to Von's. I think compensation of some form is in order here besides refunding my money. What is going on fir a large Company to make such a error?

I went to my vons today in Fresno ca kings canyon and Clovis ave. I been going there for 25 years. Today the meat department almost made me trough up it was so bad. Meat was gray and shelf's where beyond dirty. If I see anything like that again I will call the health department. I did show one of the employees what was going on but I don't think they care.

Crime committed about 3 years ago by Henry Vasquez took Marlboro 100s f on cashier in front of Vons store need video f on Los Feliz and San Fernando store in Glendale I'm Henry Vasquez Defendent age 56 single Mexican [protected] [protected] need a copy fo r public defender in Burbank court in Januarary

The purchase i made on 8/2/21 at the Vons located on Lemon ave and la puente rd which is the only Vons i use didn't add some of the coupons I clipped from the app. It is a bug with the app because sometimes the coupons are processed and sometimes they are not even in the same purchase. I've already explained this numerous times to employees and to online customer service. This purchase didn't add about $3.00 in savings and I want a rebate

I've gone to the Vons in Arcadia on ultioke occasions and have been extremely disappointed. I have lived in Arcadia for over 20 years, and did not have any issues with Pavillions, which used to be in the Vons location.

I purchased about 5 peaches and the same day I cut them open for my kids to eat, they were all rotten inside. See pictures below.

I purchased grated Parmesan cheese. I opened it the same evening, and found that there was mold in the cheese.

I purchase a bag of hostess donuts, and when I got home, the bag ended up being open and partially eaten.

I also purchased a coffee cake from the bakery, and it was stale and not fresh.

The above is just so disappointing. I want a refund on all the items listed above. I have the receipt for everything except the cheese because that was purchased on a separate occasion. Please contact me to provide a refund. [protected]@gmail.com.