Walgreens
Reviews and Complaints

I was as in Walgreens at 8959 International Dr Orlando, FL on the 21st of Dec. around 12:30 AM, I was looking at Melatonin and other sleepaids, I had only been in the store a few minutes, before I made my selection and was leaving that area when I got approached by one of your workers, who demanded I opened my purse. I don’t want to get anyone fired, especially around Christmas, so I will refer to the person as them or they. I was so taken back by their request, but I obliged and told them they could go through it (my purse), to which they declined and tried to explain that from the camera’s angle it looked like I put something in my purse, and blamed it on the camera being blurry. They pointed in a direction where the camera supposedly was, but I think they may have been referring to the mirrors/ reflective discs, you have in the corners of the ceiling. There’s no way they had a chance to review security footage, then approch me. I was in the store for only a few minutes, and the majority of the time, they were right next to me stocking shelves.

I have never in my life been accused of shoplifting before and I felt like I was going to cry. It made me self-conscious, like maybe I looked like [censored], I re-examine my outfit. I know I don’t put the effort in like I did before I was a Mom , I just don’t have the time or energy. I still believe that had to be the reason because I had done nothing that could be misconstrued for stealing. I never went into my bag to get my phone or check to make sure I have money, etc., if I had, then I wouldn’t be taking this so personal, but I hadn’t, and was literally in the store for a few minutes.

This encounter put a damper on the rest of my evening and it was our last night of Vacation. I was in the store almost every night during my visit and that same clerk had checked me out before, on a $40.00 -50.00 transaction. What thief spends that kind of money only to come back the next night to steal vitamins?

Either way, I think you need to re-train your employees on loss prevention, because I know that was not proper protocol of any store. I’ve been shopping at Walgreens once or twice a week for years and years, there’s always one in close proximity to my house, but I will not go back for a while if ever again. The clerk seemed competent in other regards and I don’t want to have anyone fired or written up, just re-trained so they don’t humiliate any other innocent shoppers.

Warm Regards,

Jennifer Williams

I am ill with Covid-19. My Dr. authorized Paxlovid on Dec 21, Wed. The script was promptly put on hold "need more information" and "we will contact you". It's now Dec 23, Friday. Every attempt to call and use the chat to find out what's going on have been rebuffed. I am suffering with this virus and I NEED this drug, at least you can tell me what the problem is so I can try and fix it. Please, I'm begging here.

Today I went to store 13454 and drove to look for a handicap space. There were none available 2 vehicles were parked without any plate or placard displayed. This isn’t the first time I’ve had this issue at that store.

I’m handicap and I have days that are good and days that are difficult.

I got my items and once it was my turn to checkout I asked for the manager. There was a women in line who had commented to another customer “ Those are all gone, I work here and looked myself.” The manager arrived and I told him my situation. Once, I stated my issue the same women commented,” What you should do is report it when you enter so they can page the person.” I didn’t acknowledge her as I was talking to the manager.

I explained this is a frequent problem and that I realize drivers are doing this. I suggested perhaps they could occasionally monitor the lot.

The manager never gave me his name or apologized.

I got to the door and saw stead in the car which I turned and told the cashier. I had also gotten the plate number of the van.

Once I left I saw the women offering advice same one who stated she worked there get into the passenger seat of the illegally parked van. The driver had lowered her window to say” She’s just walking like that!”

Yes, I have a limo at times it’s more pronounced than others. However, your helpful employee should’ve told her friend Not to park there since she was so knowledgeable. The manager strongly lacks any skills in dealing with the disabled.

I was at the store at about 6:00om 12/21.

I have been assigned to this store per my insurance. I have been using their rx for 13 years. The people /supervisors they currently have are incompetant, rude, non caring. etc. There are many times I have been so frustrated doing business with them. My rx have remained basically unchanged. One of them. Wellbutrin generic but there is only one that works for me. That is PAR manufacturer. It is noted on my file there and often times they can't get it from PAR, yet nobody calls to tell you that there is a problem. Today I wanted to check on another rx which I called in Dec.12,2022 and thusfar it is still incorrect. On this particular rx it is Brand only. I was able to pick up a partial (8) only. turns out they are a generic I have never used. He did not seem to care that it was bit brand rx, and only partial. I spoke with him this partticular incident and he stated that the staff isn't necessarily checcking the info on our cards/files. And then ;he hung up on me after I had waited a long time to talk to anybody. I experience these mistakes frequently. I would appreciate your support.

J. Myles

December 19,2022;Approx. 2 pm

I received two text messages about my rxs. One saying problem with insurance and the other one is ready for p/u. I go to the drive-thru and the person tells me the rx has been denied by insurance which seemed a bit strange because it was a standard generic antibiotic. The clerk told me I needed to contact my insurance company. I called the pharmacy line at my insurance company and they told me no rxs had been submitted to my insurance today. I went back to walgreens and went inside the store to speak to someone about the insurance information. I also checked the Good Rx price to see if it was worth it to pursue insurance by this time I had spent 2 hours working on this issue. I called Walmart and asked them to call to transfer the Rx. I then went to the cashier and she told me both rxs went through insurance when she did it. I asked her to let the other people behind the counter to tell walmart I didn’t need to transfer the rx now because it went through insurance. I then waited 25 minutes and received a text that 2 Rxs were ready for p/u. I waited in line 15 minutes more then when I got to the cashier there was only one rx in the bag. The cashier asked the pharmacist where the antibiotic was and she said it wasn’t in the system anymore and another person behind the counter said it was transferred to Walmart. I paid for the one Rx and left the store. It is now 5:00 pm and I still do not have my antibiotic. I hope to get it from Walmart later this evening I hope it was really transferred. Three hours have been taken from me today because a staff member at the Chapin, SC store did not put an rx through the insurance system correctly and was not willing to go ask another staff member how to fix it. I will never use this pharmacy again and I hope other people’s time isn’t getting stolen like mine was today. Please train your staff at this location this is the 4th time I have had an issue at this store.

December 19, 2022 before noontime I went to pharmacy with a receipt for a refund. Ive tried several times to connect with "John", the only one who could process my refund. He took the receipt and immediately started coming up with weird excuses about the refund and how long it would take him to process this and why didnt i go thru insurance to refund and he needed the rx numbers (which were right on my receipt) and boy he just didnt want to help me today! He acted like a child that didnt want to come in after supper. I was embarrassed for him. He seemed off, like he wasnt processing what I needed done. It was simple. I went in on November 13, 2022 after leaving the hospital. I had several prescriptions for an antibiotic ( i had tick infection) and diabetic meds ( just found out I was diabetic in hospital). I needed a glucose monitor, etc. Well it was a Sunday and my insurance card wouldnt work. So they suggested I pay out of pocket and just keep my receipt to bring back to this "John" for refund. And thats it. I would like my $54.02 back please. He acted like it was going to come out of his own pocket. I will be changing pharmacies. No way I want him filling any of my meds! Thank you

I went into Walgreens in Lafayette, LA on the corner of Johnston and South College with a prescription for NORCO for my wife. She has been on this prescription for over 3 years for back pain. I gave the script to the girl behind the counter, she then showed it to another employee and then showed it to a pharmacist. The pharmacist without leaving her station asked me if my wife has cancer I told her no, then the pharmacist told me she would have to contact the doctor to get a diagnosis.

Since when did a pharmacist become a doctor? I took the script and went to CVS and had it filled out in 10 minutes.

First, the pharmacist should not have asked those questions, and second, the pharmacist should have discussed this with me at the consultation window.

I go to the pharmacy on Hampton Road in Henderson Nevada I had my sister go pick them up my refill for my test strips. Walgreens ordered the wrong test strips when my sister got home I went back to Walgreens to ask him to exchange the test strips for the right one they refused, left me without test strips for three months cost me $150 out of my own pocket, the stamp at Walgreens is always five people two or three people working two people laughing and having fun pharmacist filling prescriptions while talking on the phone laughing not paying attention. I’ve had people get prescriptions that weren’t even there’s Walgreens sucks. I hope they go out of business.

My wife went to the Walgreens on Ridge Ave in Middletown, Delaware. She wanted to accomplish three things. First, she needed to pick up and pay for a prescription. Second, she needed to purchase some OTC items. Third, she had made an appointment to get her flu shot and the first of her shingles shots. She was unable to do the first two things because no credit cards could be accepted because of some computer problem. She was unable to get her shots, although she had an appointment, because they were 'low on staff' and couldn't give them. This store is ALWAYS low on staff. There is another Walgreens on Main Street about 2 minutes away and their cash registers were accepting credit cards. Unfortunately, she still couldn't get her prescription or shots. It was a wasted trip and wasted time on her part.

We had to use Walgreens for years with our insurance. We had delays in filling prescriptions, refills, and then often had to work to correct mistakes, sometimes delaying refills for weeks. Medication is not a toy. It is necessary for health. In this case it is insulin. Walgreens can't even figure out how to supply insulin. This went on so long, we finally got permission to move to CVS where there were NO problems suddenly in filling our medications. Our insurance dropped CVS, forcing us back to Walgreens. In the last year they have done the same things they always did before again and again. They claim they are out of stock, wait weeks to fill anything, do not fill anything if you use their automated system, but send out emails and texts constantly asking me to do that. This last week I ordered a refill on levimir, insulin which I have taken for years now. It was not a problem for CVS to fill it in a timely manner and get the prescription right, but Walgreens can't seem to do that. They delayed and were rude and finally found levimir 20 miles away, after I complained, across a city of over a million people with Walgreens at every other corner. They refused to call that store and have those boxes sent over and left it to me to call and set that up, then drive to pick it up as they were outside the delivery area for me. When I got the prescription they had left out part of the insulin. They said they voided the first charge and found the 4th box they left out. They recharged me and I better NOT get a double charge. I am sick and tired of this incompetence and rudeness. No store is different. We tried a new store when we switched back when forced to, and this one is just as bad. The one that had the medication across town could not fill it correctly either. This is a systemic issue with Walgreens. We are now looking at changing insurance just to give us choice in pharmacies so we can leave Walgreens once and for all. There was no change in incompetence, delays, and rudeness from years ago when we finally left Walgreens the first time, to now when we had to return. There is nothing acceptable about a pharmacy treating its customers this way. It is Walgreens JOB to fill prescriptions yet they can't seem to do that. We can't change things unless we drop our insurance. We should not be forced to change insurance because the pharmacy they pay for is not able to do its job. The customer should not be treated like the enemy and left to deal with delays and incompetence.

I placed an order online for meds since I was home sick with COVID. I did not want to go to the store to expose other people.

I placed order with Mortin, Vicks Vapor rub, etc. Small order. Paid for deleivery fee and tip the driver. It confirmed order and deleivery by 5pm thru Walgreens site.

It was 6:30pm and no deleivery - so I call the store to talk to 3 different people and then some one told my the do not deleiver at that store.

HOW can the website place an order and they the store decides it is not delivering it.

Your delivery has been delayed

Delivery • Order #[protected]

If I had the energy I would have yelled at the manager.

Sick in bed, using YOUR website etc. to get no meds.

I am losing faith in Walgreens and will have to consider changing all my RX needs etc to CVS.

Lauri Giamporcaro

My son purchased this Apple Air pods on 11/26/2022 at 6:17 Pm/. When he got home to open the product no air pods were in the box. We immediately went back to Walgreen. They told we have to take it up with Apple. Apple told us we have to go to Walgreens. I called corporate twice and no one returned my call. I guess my son just go have to take a loss of $159.00, since Walgreen do not want to handle this matter.

On December 12, 2022, at 10:00am, my mother and I had appointments at 10:00 am and 10:15 am to get our last Covid Booster shots. I went to the register to sign in and fill out paperwork, but the clerk did not know how to enter our information into the register. The clerk told me to take a seat and she would call me when someone could help her on the register and provide us with the necessary forms. I sat down and waited until 10:30 am then I walked back up the counter and finally a pharmacy technician walked up and very rudely told me "That's why we tell you to get here fifteen minutes early". Well first of all she wasn't standing at the counter when I checked in so how does she know when we arrived. I went back at sat by mother and we waited until 11:00 am. At this point I feel so disrespected, so we left other products we were going to buy, and we left the store. I immediately called Walgreens Corporate office and filed a complaint.

Your pharmacy staff in Wetumpka, Alabama should be ashamed of themselves because my mother just recently was diagnosed with Uterine cancer. I was raised that you do not treat your elders this way much less a buying customer.

Filling prescriptions/or not filling prescriptions

I have been a patient at the local Walgreens for over 12 years. Up until about four months ago I have been on methadone for pain management. I got off my methadone and went onto buprenorphine which is worked greatly. I've been having my Scripps filled every two weeks at the same Walgreens. My last script was filled and put on the shelf to pick up. I was out of town at the time I told him I would pick it up when I got home. I got home a few days ago and went to pay for my script online and noticed it was no longer filled. I just called them and asked them to please fill it so I could pick it up. They refused. They said their policy was to not fill Any prescriptions from doctors they were more than 30 miles away. The doctor that fills the script is in Georgia and I am in California, definitely more than 30 miles away. I asked how long we've had this policy and they said three or four months. That's interesting because that's how long I've been getting this prescription and it's been filled up until a few days ago.

I reminded them that I've been a long time customer and I've never had a problem filling a script. That I was home sick single day filled as one script this time as a favor to me and I will go elsewhere after this. No they're unwilling to help me. I don't know if this truly is a policy or not. All I know is up until a couple days ago there was never a problem filling the script. The pharmacist was rude hurtful and unhelpful to say the least. Her name was Elizabeth. She would give me no more information on who she was except for her name Elizabeth. Her words were "everybody knows who I am." I can only imagine if you treat people the way you treated me yes people would know who you are. I told her there was no warning but it would not be refilling my script when they took it off the shelf there was no warning if I didn't pick it up while I was in Hawaii and let them know I would be coming when I got home. No it's at 8 o'clock at night California 11 o'clock in Georgia and I can't find my doctor and I am very sick. This is horrible management horrible customer service. Unless it's a law policies have exceptions and she is able to override it should she choose to as the last pharmacist were able to help me. If this truly is a policy, why are no other pharmacist aware of it? I think pharmacists and pharmacies have gotten way too involved and have too much power when they havw the power to veto a doctors prescription.

I am so mad at this point it will be very hard to tell you of all the issues. My husband was/is very sick has been in and out of hospital and now he developed Covid. Call to dr Walgreens was my first choice, I have previously worked for your company and loved it. The experience I just had should not happen to anyone let alone someone who knows the Walgreens name and company. The dr prescribed several items and we called to see if prescriptions were ready well the phone was not working very well you could hear person pick up and than hang up. So off we go to the Walgreens it was on Alameda and Wadsworth in Lakewood CO. We get there at 5:27 p.m. on Dec 8, 2022. We chose this Walgreens because they had a drive through available. We get there and now the window was closed. I had to go in First I do not think anyone w/ this much exposure should be entering the store but had no choice. Went to pharmacy there are these hand written signs noting pharmacy is closing at 6:00 p.m. The line for pharmacy was down the first isle and getting to the second half of the store. I stood there it is now 7:37 p.m. I finally get up there and the rep attempting to help me had no clue nor should she even have been allowed to work in pharmacy. I had to repeat several times my husband name, than she said oh Albuterol is not a covered drug for United, so gave her the MCR card she said no MCR does not cover it either. So waited over an hour to hear that one of his drugs was not covered by two different policies. She had to stand there and enter the card info and now she could not type she was using one finger and looking at card than looking at computer screen for each # or letter entered. She goes off comes back and said oh your drugs will not be ready for at least a day. Well if you would have answered the phone than we would not have had to stand in that line. Than one of the clerks a male was throwing his hissy fit and was going to leave cause it was time for him to get off. Customer service was a zero.. The manager was biting back at this guy so they are having their issues. And the line is half way through the store. Than some girl comes up to the counter not dressed in a Walgreen uniform and just closes the gate to block the pharmacy leaving several customers w/ out their much needed prescriptions. Well in my opinion this could have been somewhat alleviated. First knowing and not advising the dr calling in those prescriptions should have been warned they could have sent us elsewhere. Second this huge line a clerk could have walked down the line and checked on computer to find out if all these peoples prescriptions were ready why are we standing in a line when you do not even have our prescriptions. I know we have plans to call dr tomorrow and have her try another pharmacy willing and able to fill our prescriptions. This is $ lost to your store and a very loyal customer is not so loyal now. My phone # is [protected]

Location: Walgreens Store #09373

NPI Number: [protected]

Details: I booked my appointment online a week in advance through the app. When I arrived there was line that I had to wait in. Once I got to the front, they were doing work on their computer for another 5 minutes even though I filled out all the information prior. Because of this they deemed me "late" for my appointment and didn't administer my shots but marked them as being done in their system so now my records are messed up. Not only was the pharmacist rude, but she had no human social skills to be working in such environment. I will be switching care due to negligent management and dealing with people who don't care about others.

I moved to Florida a year and a half ago. The pharmacy I go to here in N Fort Meyers on Tamiami - the staff is very nice. However, every month it's a struggle to get my pain medication. I call 3 days in advance to let them know it is time to get my medication. I call 3 days before due date so they can order and have it in on day I need it. Which was today the 8th day of

Pu. Once again I see no notification on my phone so I call which is alarming. So I call -

Once again. Not in stock and because a weekend won't get it till Monday -

5 days without it. I have a terminal illness that causes bone pain and causes a lot of pain. Not understanding WHY this is so difficult.