Walgreens
Reviews and Complaints

Date and time: Feb. 10th 2020

Walgreens ran a coupon on the said product instead of billing my ins. company which woud have covered it all.

I in turn had to keep paying Walgreens at 75.00 per month out of my own limited finances because for some reason they would not bill my insurance at my continueoes questing that they do that.

I have been paying over 900.00 for the year using the coupon when my Ins. company Blue Cross would have covered it all.

Please help me rectify this issue as soon as you can.

Walgreens in Acme Mich. [protected]

The Tech's just do not want to follow thru the correct way in this matter.

On Wednesday, August 3, 2022 @ 8:30 am, I was called by the Walgreens pharmacy manager (@Homestead & Tidwell Rd). I was rudely told that since all my other prescriptions were at a different location, I should have it filled there. I asked for a prescription transfer to the other location, she said she would, but never proceeded with the request. My current pharmacy (E. Mt. Houston Rd.) did not have it in stock, and it would take 3-4 days.

I asked my sister to intervene for me and pick-up the prescription; Here is her affidavit:

Upon approaching the consultation desk and giving the date of birth, the reception from the pharmacist was anything but professional. She was unable to look at me directly in the eye, and immediately, called the other pharmacist. She abruptly left me at the consult, to attend another customer, left the area and invited me into the clinic area. When we were both seated, (still no eye contact from her), she said “This is the way this is going to go”. She mentioned calling the doctor’s office about the prescription. I informed her that my sister only takes the medication (upon doctor’s directive) if her pain is a 7. I also told her that my sister recently had a pacemaker inserted. I once again asked if she would fill the prescription this one last time and transfer the remaining refills to the other pharmacy. She relented and said she would. I phoned ahead to ask if the prescription was ready to pick up and the price. I was told the amount was zero. When my sister arrived to pick up the prescription, there were only 20 pills (the doctor prescribes a 90-day supply).

Pharmacists are a vital part of the health community, and as a patient (who hates to take medication), I expect a professional bedside manner, patient empathy, and service to everyone that patronizes the Walgreens pharmacy. I can’t phantom that a pharmacist would take a patient’s health into their own hands and presume to diagnose a medical condition refusing to dispense medication. I moved all my prescriptions to the other pharmacy because of inefficiency and customer service at the Tidwell & Homestead location. I am still at a loss as to why my current pharmacy (E. Mt. Houston Rd) has not (or will not) order this medication. I have called my physician to request yet another RX to be faxed to my current pharmacy location.

I would like to a follow-up on the resolution of my complaint.

Sincerely,

Cynthia L. Covington _DOB _03/29/1962

This is in no way a complaint, but I could not find 0rher away to praise one you your employees. Sue a pharmacist who works at Your Santa Fe, NM Walgreen stores located on the corner of Zia and St. Francis Dr. August 3, 2022, my doctor ordered a holiday supply of 10 mg Oxy from the Zia Rd. pharmacy. The pharmacy did not have the required drug in 10mg, I explained to the cashier that I was leaving for London in 3 days and had to have my prescription filled. I was referred to a pharmacist named Sue. Sue went far, far out of her way to help explained to me that her pharmacy did not have the 10mg Oxy but did have enough 5 mg tablets. The problem being she would need a new prescription for 5 mg Oxy to fill the script. She called the prescribing doctor only to find out the office had closed at noon and would not return until August 8,2022. This was far after I was supposed to be in London. Sue managed to get an after-hours doctor and had the original prescriptions cancelled and rewrote a prescription for 5mg tablets to be take two at a time.

This whole process took over 3 hours and never once did Sue give up.

I am a senior citizen who uses the Walgreens drug store located at 25 Park St., Lee, Ma. 01238. On many occasions I have tried to pick up my prescription medications only to find that the pharmacy was closed. On those events there was a sign in front of the pharmacy area referring patients to call another number and/or go to another neighboring pharmacy over 10 miles away. The store manager told me in May 2022 that the Pharmacist called in sick. On Wed. July 28, 2022 I spoke with an assistant in the pharmacy who apologized for any inconveniences and explained the following: There is NO REGULARLY assigned Pharmacist to this location. I was aghast! How could this be? She claimed that Walgreens knew about it already. Different Pharmacists are assigned one day a week (WEDNESDAY) for a month. The next month another Pharmacist is assigned (not necessarily the same one). Currently the pharmacy in Lee is only open on Mondays and Wednesdays when the Pharmacist is present. If the Pharmacist is absent, the pharmacy is CLOSED. I find this unacceptable. How do you treat the elderly patients and all patients in such a cavalier manner. I demand that a regular Pharmacist be assigned immediately. On a limited income and high gas prices, patients should not be expected to drive from town to town in hopes of finding a cooperating Walgreens to procure your lifesaving medicine. This is absurd and must be addressed ASAP.

me and my friend went into walgreens on 7/29 and she was lookibg at make up and i was walking with her i kept noticing your employee come to every aisle i camne down acting like he wqas stocking something and then it camne to me he was following me i was on the phone i was lookihg at wireless chargers and he even got smart and said he didnt kno when i asked him what the price of something was said he didnt know look they dont know im a rapper i aint got to steal my friend well is the ear nose and throat drs daughter you thinhk we gotta steal then it was embarrasiing the police came searched us and didnt find anuthing and oh then when the police found out whose son i was and who her dad was the cops were all like i donnt know while they called us up here then the people working i ont know what they told them but trespass us for wehat bevause you thought wrong abiut some stuff and its probably hes just racist well you know what i got a voice i can make a gang of people stop shopping at walgreens cause my voice is gonna be heard all over that highly pissed me off i get my moms medicine there abd all that but never again like i said walgreens messed wit the wrong one this time

Sincerely Yours

YG

Transferred prescription to Walgreen's Beville Road, Daytona Beach, FL due to closure of store where prescription was on file. Walgreen's charged me for One Touch Ultra test strips which have always been free under Medicare B, diabetic supplies (I am a Type 1 diabetic). Is this a new policy of Walgreen's or Medicare? email address: [protected]@aol.com

Purchased 7/19/22, Walgreens 1420 Beville Rd., Daytona Beach, FL

RX# - [protected]. Qty: 300. Medicare claim ref: [protected]

NDC:[protected]

Insurance: Medicare Part A and B. Supplement - Tri-care for Life.

The pharmacist refused to odrer my medication for dextroamphetamine. It's the women with the scarf around her head. She told me that it's not available and she won't order it. I called another walgreens phamacy and they are able to get it. So, 2 months in a row the pharmacist REFUSED to order this. She was very rude to me, and said to me I'm not afraid of you. I was shocked and very upset by her behavior. Please help me with this issue.

Sincerely, Joan Tomasini

Yesterday, July 26,2022, some time a bit after 5p.m., I shopped at Walgreens on St. Francis Dr. In Santa Fe, NM. First time I'd been in a Walgreens in probably seven years. I needed tampons. First thing I noticed was how much more the tampons were compared to... well everywhere else, ever! So, I opted for the 40 count o.b. tampons, which were $9.99. They're supposed to have 18 regular, 12 super, and 10 super plus in the box. Around 10:30pm, I opened the box and it was missing all of the 12 super tampons. Obviously it was a manufacturer mess up. I carried Walgreens this morning and was told they couldn't do anything because there's no proof I didn't take the tampons out. Won't be shopping Walgreens again. Ever.

Date of incident 7/25/2022

I feel it's important just to stay AWARE

Walgreens On Nappanee and West Lexington, in Elkhart, Indiana.

My... I assumed... b12 script was due for a refill. I had it on automatic refill.

I waited. Said insurance wouldn't pay it. okay. NOT expensive script.

Then I check again... CANCELLED!

Then... I get a call from the pharmacist explaining to me I NEVER needed it!

I was saying but didn't my doctor order it? Has his name on it. I was confused. Even after talking to her to explain it to me. So, I notified my doctor as to my confusion. So yes, they DID contact me.

My doctor informed me that WALGREENS made a MISTAKE and I don't need it! Then I thought. Thank GOD it wasn't a DRUG!

So — I NO LONGER get my prescriptions filled there.

I resolved it myself after the pharmacist talked to me. NO more business from me!

Any Elkhart residents reading this, check your scripts CAREFULLY if you use them.

They never used to make serious mistakes like this. New management...

I fill my prescriptions with the Walgreens 101 WEST MAIN STREET, HAVELOCK, NC 28532. You can drop a prescription off, call it in or put the order in online and you are still going to have to wait. Most of the time it is at least one day or more. If you have a prescription called in or you fill it in online they will not tell you if it is on back order. You find out when you go to pick it up. The employees are rude and very slow. They never smile nothing. I've been a customer at this store for over 3 years and I've seen people come and go but I have never seen the employees this bad. I hate CVS and I left them because I liked Walgreens service better but to be honest right now CVS is looking really good. Please make some changes at this store. I really do hate CVS.

complaint is for the Milford Pennsylvania pharmacy.

I am scheduled for surgery tomorrow morning at 6 am - not local to the pharmacy, which is ironically 5 minutes from home. My surgeon sent in a prescription in the early afternoon to this location, for my convenience to not have to worry about it after the surgery tomorrow morning.

At 3:00pm I called to verify the prescription was received and waited on hold over 20 minutes, which not a single person picked up the call.

Tried calling again and the automated prompts told me they’re working on it and will call when it’s ready. Come 5:00pm I drove to the pharmacy and was told that they are waiting for a call back from my Dr because they don’t have the dosage he asked for.

Well, the Dr office has closed down at 5:00 so if I didn’t walk in I would have been waiting for nothing- which is the end result.

My wife and I have never- not exaggerating- never had a prescription filled at this location without repeated calls and trips during the 5 years we have lived here.

Never again Walgreens! I’ll drive 30 minutes out of my way from this day forward to another pharmacy.

My name is Tina Thomas address 86 Cherry Lane Bourbonnais IL 60914 phone number [protected]. I was hired at the Walgreens at 1050 Kennedy Dr Kankakee IL 60901 on 06/13/2022. I was hired to be the Shift Lead for 3rd shift. Makayla is the manager who interviewed me and informed me that I would be needed for 32hrs a week or less which I agreed to accept. During my employment there I was barely trained due to staff shortages but I was able to complete my managing tasks as expected. Due to the lack of employees to fill this shift many times I was left with only the female cashier this concerned me due to safety issues as well as limited knowledge of the tasks as a manager, but still I continued to preform at the best of my ability with diligence. The challenging issues mentioned eventually on 07/06/2022 was the cause of both female cashiers to no longer be employed for this shift which Makayla altered the schedule where my hours increased and my shift would consist of me and another female Shift Lead female employee alone for the entire shift.Although this misfortune occurred of the loss of both cashiers the increase of my hours would be deemed an issue due to the fact DCFS had just placed my 7month old granddaughter in my care for emergency placement which I informed Makalya via text on 07/07/2022 after receiving the text of new schedule. Makayla's response to my text was "ok sounds good Ill see what I can do thanks" because I asked for a minimum of 3 nights per week and maybe 1 day to fulfill the hours agreed upon hire. After working 2 consecutive nights I didn't have a sitter for 07/08/2022 she had became ill, I came I the store on that day around 5pm while Makayla was still at the store in a conversation with Trevia. She had her back turned to me which I began to inform her I would not be able to make it that evening reiterated the previous text of my granddaughter current circumstances

and possibly the next night also. She mumbled something while her back still turned which I heard her say call in the morning if your going to call off. That evening around 8:45pm I called the store because I was running a few min late and was told by Trevia she would be closing the store due to no replacements of cashiers. I then text Makayla as to what was stated asking to inform me of my next scheduled day, which she replied the next morning around 11am "You'll be off tonight as well" I replied ok when is the next nite I work on 07/11/2022. Since no response given I went to store on 07/13/2022 to check the schedule which my name was no where on it so I texted Makayla proof from DCFS of the circumstances as well I stated "I stopped by the store yesterday and Trevia said you are taking 3rd shift off I noticed I wasn't scheduled or listed am I still employed there or you just need time to get cashiers" her response was "Asp right now,3rd shift has been taken off completely due to no-one being able to work.You said you needed to be moved to work during the day if I had hours but I don't and honestly don't know when I will, then u said you were able to work 3 nights the week but at that point the overnight shift has already bee off the table.Unfortunately I will have to terminate u.thanks" which I asked on what grounds and I would file a grievance which she replied ok

On July 13th at 9:30 am my husband and I went through the drive-through to get our Covid tests prior to traveling. Your web site indicates that the rapid NAAT results are received within 2 hours. When 6 hours went by, I was told by the pharmacist that my results were negative but that they were unable to send them because their system was down. I was asked to go pick them up if I needed them in writing. The next day, July 14, when I went to pick them up, their pharmacy was closed (it did not open July 14.) Since I needed the results for travel, my husband and I had to go get another test ($175 per person.) We didn’t get the rapid NAAT Covid test results until Saturday, July 16th (over 72 hours later) when we were on our trip. The store manager of 11494 Bonita Beach Rd, Bonita Springs, Fl 34135 was not only unable to answer any of my questions but was rude and impossible to talk to. Is there anything that can be done about this? Can I get reimbursed, since they did not comply with the timeline and the results were useless by the time they were received? My e-mail is gabriela.[protected]@icloud.com We paid $128.99 per person. Rx #[protected] and Rx#[protected]

I am writing you concerning my recent visit at store location # 06071. On 7/20/22 Medication was guaranteed in 15 minutes via phone. Arrived to location drive thru it took 1 hour 15 minutes at the drive thru to obtain what I needed. There was only 4 cars ahead of me, the Representative dispensed while I waited. Time is money and money is time.

I have a monthly prescription for tramadol 100mg 3 times/day that I have to go to this specific walgreens on brookhurst because no one else carries that strength. My surgery had problems so the doctor on call at my dr's location called in a perscription for 12 tablets on thursday for me to pick up sunday july 17th to get me through until july 21st for my normal prescription that also has this dr's name, so marjorie & then liz who refused to give me her last name, said she didn't feel comfortable filling that prescription because "it was too early for my prescription, it can be released on july 20". So liz & walgreens never flagged this prescript last week when it was put in & she offered to fax it today which no one is in the dr's office sunday! Liz wants the dr to give me a prescription for a different pain med or a different milligram because she can't figure out that a prescription for 12 tabs is a separate prescription! So she is over riding my prescription based not on a law she said but based on her feeling uncomfortable! So she's saying in fact that the dr on call last week at my dr's office doesn't know how to write s prescription! Are you kidding?! So nothing flagged it in the walmart pharmacy computer last week when it was sent by the doctor who went to medical school but liz abused her power & made that decision before liz even got on the phone! So i'm left with zero pain med until liz & walgreens can do their job & talk to the doctor mon-fri! I am pissed off & yelling at them because as the patient who didn't get my md or pharmacist certificate who had to explain, defend & forced to deal with no pain med for at least 24 hours! Why cant liz the pharmacy manager do her job & call the doctor when the prescription comes in?! Marjorie & liz are very unprofessional especially when it comes to a patient in pain & something marjorie said was a law but liz said no, it's not a law it's about her being "uncomfortable" but she is comfortable overruling an actual dr with a license at the same location as my reg pain management dr! So in fact she doesn't know my medical history but she's making a medical decision overruling a dr who knows I had my 9th back surgery & there were complications! Liz said the dr should have added it to the next prescription in july 20th so i'm going to let the dr's office know how the dr was wrong & he doesn't know how to write a partial perscription per liz! I wouldn't ever go to this walgreens again because of this but i'm stuck getting no just my pain med because of no the dosage (which liz is ok with giving me partial prescriptions almost every no month because they have to order it so there's hardly ever the full 90 tabs when I pick it up each month!)

I went to pick up my son's prescription after I left work today. Friday, 7/15/22. because the pharmacy is no longer open on the weekends. I got there about 3 and they were closed. I asked the employee at the cash register and she said they were closed due to an emergency. I did not recieve any notification about this and then was told that I would have to go all the way up to the Walgreens on the north end of town to get my prescription. When I got there, the line to the pharmacy drive through was so long that it was difficult to get into the parking lot. When I got to the pharmacy, the staff person had a hard time fiding my sons information and then I was told that the prescription was not fillled and I would have to wait. I had gotten a text from the Walgreens on South that the presription was filled. I am very tired of the lack of staff at the Walgreens on S 4th ST and I am not willing to drive all the way to the north end of town when the 4th st one closes or shuts down early. I will therefore be transferring our prescriptions to Hyvee which is directly across the street. The poor service I have received and never knowing when they will be open has been the deciding factor. Todays events caused me an additiional hour just to get my son's presription.

I have waited on the phone for two hours and the sandy oregon Walgreens won’t answer. I have my meds on auto refill and I haven’t been able to get them because they will not answer the phone. I submitted my ursodile June 28th for refill and have it sent to me, nothing has showed up or happened. I even paid to have them sent asap and I still do not get them. This is unexceptional. I’m transferring my meds to a different pharmacy as soon as I receive my meds or get my call answered. This is BS. Teresa Peixoto [protected]. [protected]@gmail.com.

people, some old and some disabled stand in line at the pharmacy for way to long.

Was there today and I counted

12 people in line when they pulled down the enclosure for an hour lunch. This is horribly wrong and if that's Walgreens policy endorses that I will never return.

I've worked in management myself for many years and the customer is always #1.

What should be done and like most places you do split shifts for lunch and keep the flow of customers going and the customers content.

I wanted to speak with the manager but of course he or she wasn't available.