Walgreens
Reviews and Complaints

I put in a request for my Adderall prescription by phone. This is a controlled substance that cannot be refilled before 28 days from last refill. I was eligible foe the refill. I was told it would be ready that afternoon. For one week, I received notices that it was on backorder. Then my request for my prescription just vanished from my account. I called again one week later about my request and they acted as though I had never requested it in the first place. The person I spoke to was very rude and gave me several different answers as to why and when I would recive my prescription. I was told they didn't know when it would be in, thay it was still on backorder, that it was an insurance company problem, that I should try a different pharmacy (cannot do that with Adderall until another 28 days past prescription date from Doctor). I asked about my request from a week ago, and she said that she has just gotten there. I asked about the process, and was dismissed. I have MS which is causing cognitive delay, ADD, and extreme fatigue. Adderall is my lifeline to get through the day. I've reached the end of my patience with Walgreens after years of declining service.

For 2 years, I’ve watched this disgusting eyesore- thinking Walgreens was remodeling. No the store simply does not recycle or break down cardboard boxes. Why does this store not have a trash compactor? Why are the residents of Marietta and people who drive by subjected to this disgusting sight every day?! Simply emptying the dumpster is not enough- you do not operate a business by taking over parking spots w a giant dumpster. Walgreens do better. Walgreens be better! Go green & let the residents of Marietta have their community free of trash! Yuck shame on you! Do you know how many people travel down Ernest B Parkway & Dallas HWy? Thousands a day!

The way I was treated for knowing how to do the managers job better then she did was very disappointing and no reason for her to be disrespectful for not agreeing with what she was saying for a return item I had literally bought the day before Aug 26, 2022 and day of return Aug 27,2022 for faulty Bluetooth headphones with original receipt and paid with cash the item $14.99 and I used my Rewards $1.00 and she tried telling me I had to take store credit because of the $1.00 Rewards because it couldn’t be split up. Well I informed her that is incorrect I have paid cash all she had to do was put the $1.00 on store credit and give me back my cash I paid for it. She was very un professional with her attitude because someone doesn’t agree with what she is saying. I asked for the manager and she replied I am the manager Amanda at that point I lost my cool and told her she is a very bad manager and that she needs to show me in her protocol where it’s says I can’t get my money back with original receipt not even 24 hrs later because I used a $1.00 Reward is just Ridiculous and she returned with another male manager Victor and he did the return just as I said it could be done and she did apologize for being wrong and I did as well for coming out of character but won’t stand for people crossing boundaries when there wrong. I returned to my car and I was fine we as adults apologized for our behavior .That was until my sister returned to the car and I heard her hollering back at someone inside Walgreens and once again it was the manager Amanda she made a comment to my sister walking out the door loud enough for her or any customers to hear “that there she goes with a purse full of [censored]” My sister heard her comment and screamed back That she didn’t have anything in her purse she had Money in her hand ? The lady quickly said she wasn’t talking about her but no one else was going out the door. And the manager Victor said to my sister.Well if you don’t have anything in your purse then you have nothing to worry about?” What the Heck ? # 1 and foremost the woman manager put every customer at RISK in that store at that very moment! If my sister was a real criminal and had a dangerous reaction to her rude unnecessary comment and that is definitely means for immediate termination for putting innocent customers at complete risk for her own personal judgement and not only was she wrong about the proper return procedure, she was wrong again for judgement of my sister and saying it loud for all to hear. I think she might be Buddy the Elf’s sister She is Screaming she is in a store and she is SCREAMING…..

AutoAnswering Pharmacy Phone service (In-store) is abominable at Dover, New Hampshire location [protected]. Auto answering Phone service for Pharmacy is ridiculous recorded voice, that does not ever transfer calls into Pharmacy. I have to drive to store in order to discuss any medication with in-store Pharmacist "Jen". This is NOT the fault of the Pharmacist. The in-store answering service is terrible! Automated voice spews its message then hangs up without making call transfers into actual Pharmacy. This has been occurring for years & years. HATE this Pharmacy phone system. Pharmacy Mgr. "Jen" called me on 08/26/2022, left voice mail for me to return her call. I cannot return her call, I have to drive to actual store on Glenwood Avenue, Dover, New Hampshire to discuss all medical /prescription issues with her because I cannot get through to Pharmacy using the stupid, in-store phone automated services. Abominable.This also means that I am froced to tke up extra time in the drive thru line asking questions, becasue the in-store Auto phone service is beyond usability at all.

I had thank you cards printed using Walgreens photo pre-designed cards.

The only part of the card I customized was the "from" name on the front, the photo used and a custom message on the inside of the card. It was marketed as a thank you card and has "Many Thanks" as the text on the front that cannot be edited.

After picking up the order I found that the cards were printed with "Merry Christmas" all over the back of the card. When reviewing online I found that is the default setting for this thank you card. You have to manually go in and select a plain white background.

I didn't view the back of the card before printing because I didn't make any changes and never could have imagined this would be the text included as default.

These cards are being sent to people who attended/sent flowers/made memorial donations for my father-in-law's recent funeral, and therefore cannot be used with this mistake.

I cam in Walgreens Buckeye AZ store buy couple bottle soda. Was told buy manger get out store ban from using store because I scare way all customers. I was told buy Walgreens did allow my kind shop there I be no longer be allowed buy my drugs there in his store. He call cops on me if ever happen use his Walgreens. Is what can expect from Walgreens from now on?

On August 23, 2022 I arrived at the Walgreens Store at 245 S Main Street in Clinton, TN exactly on time for my 3:00pm Covid-19 and pneumonia boosters. There were two separate, clearly marked lines: one for drop off/pick up prescriptions, and the other with a prominent sign: Covid-19 vaccinations. I walked straight to the Covid vaccination counter, which was empty. A technician ("Becca") no more than 3 feet away was very cheerily helping customers in the other line as they gradually entered (only one was there when I arrived). An employee working the drive-through made eye contact with me as she walked by multiple times to get customers' medications. A pharmacist sat working about 6 feet away from Becca and made eye contact with me 3-4 times. Over the next 15 minutes I spent my time at the Covid vaccine counter searching for my insurance card in my purse; reading things on my cell phone; watching customers walk in, get in line and get waited on by Becca; gazing at the drug bins; watching the pharmacist and other technician work; checking my watch and more. I was annoyed that not one of the employees had even acknowledged my presence even when I had arrived, but speculated that someone dedicated as a vaccination worker would appear. Having made eye contact with the pharmacist, I assumed he would assist me as soon as he was able. When no more cars were at the drive-through, I was astounded when that employee stood with her back to me, tapping her fingers on the counter. I said in a clear voice, "Excuse me - I'm here to get my Covid vaccination". "Becca" addressed me, "You need to get in this line", referring to the line she had been working for the previous 15 minutes while I stood within arm's reach from her. I responded, "I'm in the Covid vaccination line." She said, "There's only one of us here." When I said, "I've been standing here for 15 minutes" she said, "I thought you just put your purse down there to go through it." When I got in the "drop off/pick up prescriptions" line, the customer in front of me turned, raised her eyes, and said, "You would think they'd take that sign down" (referring to the sign that designated the other line as specific for Covid vaccinations). I said, "Thank you. You'd think they wouldn't ignore me for 15 minutes either!" I then told her that I was going to leave after that kind of treatment, but half way out of the store I turned back to tell the employees why I was leaving. I said, "You didn't even acknowledge me, and I was NOT going through my purse for 15 minutes! I am leaving." Becca said in her cheery voice, "Alright. Goodbye Ma'am." What an incredibly insulting and bizarre experience. I have already told three friends from this area my experience and advised them never to go to that store. Whenever I have the choice to go to another drug store, I will choose anything other than Walgreens.

The pharmacist thinks they know more than my Doctor and my insurance company. Apparently, they have me flagged as some kind of criminal because I got a narcotic while waiting for surgery. First, they decided the Doctor had written for too many (the pain management clinic I go to has a second doctor review all prescriptions before it's transmitted to the pharmacy) so they cut the quantity and canceled the rest. Then they informed me that I should be on a long acting med. So, the next month I got the long acting and some short acting like they told me. As a result, the cost went from $14 to $90.

My insurance allows me to get the med at the 29 day mark. They just told me that even though the Doctor wrote it saying I could get it at 29 days Walgreens says I CANNOT have my med until 30 days no matter what the circumstances. My MIL just died and the funeral is all the way across the country in 2 days. So, I have to choose whether to go to the funeral (without pain meds) of a woman who has been a mother to me for 45 years or wait for the pain med and miss the funeral since I cannot drive across the country in one day.

Walgreen's will never get my business again for anything. Not that they care, obviously.

Walgreens pharmacy at 223 north st Calais, me 04619. I recently went to the local emergency room on the evening of August 18, 2022. The Attending doctor gave me 3 prescriptions that I really need oh but wait I can't cause that pharmacy is closed till Monday. I have serious medical issues do to injuries I sustained by getting hit by a car on June 24, 1999. This is my official complaint and request action be taken on it.

On Monday 15 August 2022 I took a written prescription to the Walgreens on Rose and Gonzales in Oxnard. The employee there by the name Alex. The reason my prescriptions had to be handwritten by my pain management Dr who is in Camarillo is because they had no electricity so Alex says to me that ALL the top lines had to be filled out I had to drive back to Camarillo and by the way my written prescriptions had the date written, my full name and my DOB but Alex wouldn’t except it. My pain management Dr tells me the law requires only the fields he filled in not my address, gendar, and my phone number but he filled it out anyways. This person is so rude and moody all the times I’ve been dealing with her and I would appreciate it if someone speaks to her and gets this matter resolved. I’ve been getting my prescriptions there for years this started when she began working there. I am a customer and I think I should be treated with respect because Alex is very rude in the phone and in person. I’m just asking that this matter will get resolved with her. Thank you! I’ve never ever had any problems with anyone like her up until she started working there. She seems to have a personal personal problem with me and I don’t know why and I don’t appreciate her to treat me in the manner that she performs. Thank you

Employee in Sierra Vista AZ decided that he would only take $500 cash from me no more to deposit into my Chime account and claimed it was Walgreens policy. He made it up, I looked up Chimes policy that was determined by two companies collaborating together to make this business transaction work and the policy is $1,000/day or $10,000 per month.

His name is Josiah or something and this is one of many many complaints I have with employees in this terrible town. Sierra Vista has quit possibly the lowest education and progressive or even mediocre employees that are just polite - everyone here treats everyone else like utter and complete [censored]. I have never experienced such a vile town in my life… utter garbage employees and garbage town. No businesses do anything about it bc it’s so pervasive.

Please fix this issue as no one can just make up their own policies that’s what a business is for.

Thanks Walgreens

I am on auto refill. Scripts including refills seldom go smoothly. Partial fill, long waits for refills and often run out of important meds. I have had it and while an attempt was made to refil a scrip several days ago (I had to phone..no autorefill) I finally received a partial fill of 5 tablets! and was later informed next wednesday it would be ready! I called today, completely out of med, ant was ready to transfer all of my many scripts elsewhere. A sub pharmacist, Stacy, saved you ... and within minutes I was told the scrip was filled. A young man delivered them! as the pharmacy, once again, was closing early. I am wanting to be a customer...but the situation becomes worse with time. I will give it another go, thanks to Stacy, but one more incident and I will cease my relationship with Walgreens.

I travel for business and returned home from traveling on Friday evening to pick up two prescription from Walgreens in clermont that were filled the day prior. I went through drive through and the pharmacy was closed. I went inside and the store manager said it was closed due to not being able to find a pharmacist. Next stated that the pharmacy would be closed on Saturday as well due to not having a pharmacist found.. However they did instruct me to call another Walgreens in the area to get my prescription and. I have done so and due to the fact that is a controlled substance I cannot pick up my prescription and I have an early AM flight on Sunday morning.. My prescription was filmed already on Thursday to accommodate my travels however I cannot get my prescription nor can I get in touch with my doctor due to it being a weekend. Also, I will be traveling out of state to Tennessee And my doctor is not licensed to prescribe Tennessee. This is very difffiicullt and have had to change travel for work. Who at Walgreens corporate can assist?

The pharmacy staff being rude, unhelpful, argumentative with my prescriber, and overall unprofessional and horrible service. On many occasions since unfortunately having to leave CVS pharmacy due to insurance changes in 2017 to today in 2022, with today's interaction being the straw that breaks the camel's back into switching to Walmart or hospital pharmacy. I filled my prescription via online only for it to not be filled and deleted (presumably by lazy overnight staff who did not want to deal with a difficult prescription) and to try again online, with it only allowing for next-day refills (now that I have taken my meds for the day I am out assuming I'd be able to pick it up this morning) so now I have to call. The lady on other end of the phone has a very hard time understanding me (obvious language border) and I have to repeat phone number to her many many times before I get frustrated and repeat my number loudly to which she says to "call back again I can't understand you which I interrupt with "Please get your manager or the pharmacist, I am not waiting in line again because you cannot understand me." The pharmacist finally helps me out, but I am sick of these kinds of interactions at this Walgreens (9700 Menaul in ABQ NM) and sick of getting sick because they delay or deny my meds to argue with my doc. Unacceptable behavior from this walgreens and its staff.

I am writing this complaint in regard to Walgreens on San Pablo Dam Rd in El Sobrante California. The pharmacy department there is terrible. The wait times for prescriptions are unacceptable and it is impossible to reach anyone in the pharmacy to speak with at any time. My daughter was diagnosed with a Staph infection and prescribed Cephalexin on 08/02/2022 which was never filled at the El Sobrante Pharmacy. I finally got a hold of someone today who was able to find her information in the system and the prescription was sent to a different Walgreens which I was not informed of. So now I am waiting for the RX to be filled so I can pick it up.

Kylie Hunt

Cleveland Ga Pharmacy is understaffed and many that currently work there are rude and uninformed . Tried refilling a prescription and was informed that my insurance would not cover and it would cost me $500 . I requested speaking with pharmacist and was denied that and another employee chose to speak with me . I tried to explain my side and was met with rudeness and disrespect. After leaving the pharmacy I came home to call my insurance company and was informed that it was an issue with the pharmacy and that my copay should have been zero dollars . All they had to do was to try and run it again . Walgreens has forever lost my business . Maybe they are trying to run people off ? Seems that way .

I have never brought an gift card before & I don't like what I have to go through about this card I just want my money back the card has already been use on another account we shouldn't have to go through this

on 7/18/2022 Walgreens on Chesterfield Parkway St. Louis Missouri filled a prescription for Pfizer Estring. In reading the enclosed information on Etring it advised not recommend for stroke victims.

This Walgreens Pharmacy fills another prescription for me for Eliquis. Eliquis is a drug related to the prevention of additional strokes in stroke victims.

I visited the Walgreens Pharmacy and ask to return the drug. They declined.

I was under the impression that having my prescriptions filled at Walgreen the pharmacist would assist in determining if any drug was not suitable.

I am disappointed. The drug was not inexpensive.

$217.00+ Estring

I am a member of Walgreens "Club" it us under my phone number [protected]. You can check out how much biz I do with Walgreens.

Andrea Boulais

14417 Conway Meadows Ct W

Chesterfield, MO 63017

I received a letter from my Walgreens on Thursday the 4th of aug stating that a prescription from 12/17/2021 was not paid by the johnson and johnson company for my medication Xarelto. I was on the phone for about three hours trying to find out who could help me with this matter. I called the number on the letter and was told that they would connect me to the proper people and when they connected me it was a totally different company so I went on Walgreen's website and found the number. I was told that they couldn't help me because I needed to talk to the pharmacist first which I did. he looked into my medications file and said that that was closed and that I needed to speak to someone that could help me. he suggested I bring a copy of the letter in so he could give it to the manager to find out what would be done. also, the plan that I am on with johnson and johnson does not make me pay a copay which I paid 10.00 and should not have been charged a co pay. so I need to talk to someone that can help me straighten this matter out and that I get my 10.00 back for something that I should not have had to pay in the first place. sincerely, Jeannine Buffington