Walgreens
Reviews and Complaints

Im about to choose another pharmacy! ive gotten on line (since im always on hold forever!) I have ordered prescription renewals 2 weeks ago and they are still working on them! Also, I renew online and Its never acknowledged. Im really tired of this service. Sometimes Im called from this walgrens saying my prescriptions are ready (my mothers also) and when I wait in line at the drive thru for a long time, they say they are not ready and will be next day. This is really getting old!
this is the walgrens at kolb and golflinks in tucson ariz. ive been on hold now for a hour now! This has all gotten worse for the last 2 years

I have made two trips to the Walgreens pharmacy for a prescription that was suppose to be filed on Oct 29th- 21 instead they have piece it out 10 pills the 1st trip which was on the 29th 10 the 2nd which was this evening they still owe me 160 pills and its a medication I need It is really unacceptable that I have to make three trips to a pharmacy for one prescription now they say I have to wait until Tuesday it is always something I never know when or if I am going to have my medication they are always running out of medications they apparently don't have enough staff because no one ever answers the phone I get tired of waiting on the phone line for 20 minutes and just have to get in my car and go there or send my husband people need their medication and not all the added stress they claim today the reason I have to wait until Tuesday is that they are having computer issues how are they going to fill prescriptions over the weekend yet I have to wait until Tuesday to get my medication I wish someone would explain to me how that works I don't think they are going to stop filling prescriptions until Tuesday so explain to me why I have to wait until Tuesday for mine I take a lot of medications my entire family uses this pharmacy To say I am displeased with the service would be a grave understatement . If there are not some changes made soon Ill be changing pharmacies .

On Tuesday nov. 2, I picked up a prescriptiom for Myrbetriq - 0n Wednesday, Nov. 3 I went to my doctor, who told me to discontinue this medication. The pharmacy refused to take back the medication.- I am 92 yrs of age - my only income is a small soc. sec. check and cannot afford to waste money, which obviously I just did by getting the prescription prematurely. would you please give this your kind consideration, take back the meds and issue a refund? I have been a loyal customer for 40 years in new mexico, and previously in new york and would like to stay a customer with walgreen's instead of going elsewhere for my future needs. thank you for your consideration. the walgreens I uuse is on 528 & Southern in rio rancho, new mexico.

On 3 November 2021, I went to Walgreens at 6301 Yord Rd, Md, to grab a flu vaccine during a work break. The staff took forever, but I stayed in line without raising any complaints. After fifteen minutes, they finished processing the paperwork for the person in front of me. The lady at the front desk proceeded to ask someone behind me to skip ahead of me to start his paperwork. I will not be using walgreens again as a pharmacy after this experience. Slow service and discrimatory unfair practices.

I scheduled an appointment for covid vaccine booster on 11/2/2021 @1:00 pm., at the pharmacy in Roseboro, NC 28382.

I arrived 15 minutes early as asked. I filled necessary paperwork and was told it would only take a few minutes.

The individual responsible went to lunch and left me waiting for over an hour. At 2:05 pm I asked what the status was and was told the person was still at lunch, could I wait a few minutes longer.

I consider this action to be quite rude, and requested my old vaccination card/record returned to me.

I will get my vaccines elsewhere in the future, even though it will be less convenient.

Walgreens should not have scheduled my appointment when the only person able to administer the booster was going to lunch regardless of my situation.

I suppose CVS will benifit from your rudeness as I will take all my business to them in the future.

I brought in the same script's I do every month and have been using the same pharmacy for over a year. They never seem to have one medicine on hand ever, so I always have to return for this one med., sometimes 3x bcuz they will only partially fill. I turned in script's two days ago, haven't heard anything back, so I look up walgreens corp. to let them know, if I hadn't called to let them know I'd still be waiting on my script, which by the way was only partially filled after complaint. If they can send email to let you know what meds are up for refills, how come they don't have it on hand in stock at store? Same thing for over a year! Why do I have to call and tell the store I haven't received my refill for days? They have an automated system which cues you to fill refills, then you wait, wait wait for them to fill, call your Dr.'s office and ask why they haven't filled refills at walgreens request, for the Dr. office reply, walgreens never contacted them! This is the worst pharmacy I have ever used, and if I had an option of a closer pharmacy to my home I'd switch in a heartbeat. Walgreens incompetenty is consistent and being incompetent! I give them an award for being the worst pharmacy ever!?!

Awful arrogant, disinterested, lazy, pathetic. That's the typical Walgreens pharmacy. Chaotic, believes customers are a nuisance, arrogant as [censored]! Are pharmacists too good for the commoner?

Made an appointment at Walgreens for Pfizer covid booster, filled out forms online, made appointment, showed up...never even acknowledged my existence among the messy chaos that is Walgreens. 1770 TC Jester West Houston, TX. Stood there in a "unserved" line especially for vaccines...nothing. No one else was even willing to lift a finger - not their problem. Called Walgreens corporate on the phone while in store. On hold for 7 minutes - then no solution.( I could not get any of the minions in the store to help me.) awful. I am disabled, and it was difficult enough to find a place offering Pfizer booster shots. Now, I will have to just go without and hope for the best. Arrogant - the only way I can describe the smugness and lack of decency.

Walgreens is unable to fill prescriptions in a timely manner, causing undue and unnecessary pain and suffering to customers. Location 1040 St Johns Pl. Brooklyn. It literally takes them days to fill a prescription once received from the doctor. If you have surgery and require pain meds the same day - DO NOT go here. You will suffer in pain before they fill the prescription.

Don't bother calling the customer service 1800 WALGREENS. At total was of time unless you like phone music.

Contacted UHC to get a vacation override on two medications because I will be out of the country for 6 months. Discussed issue with Ann at Optumrx and after we verified my dates and destination she advised I just needed to notify the pharmacy to call [protected].

I contacted Walgreens in Camp Verde, AZ and advised them of what the process was. The pharmacist (did not identify herself) said I had to contact the Doctor to get approval on the Allopurinol and that the Eliquis would not be a problem. As of this time I don't think the pharmacy has called Optum Rx. Both presriptions are normally filled by OptumRx, and Walgreens is my local backup for short term prescriptions. Additionally, my provider advises that for all refills I am to contact the pharmacy and they will contact the doctor.

I received two emails saying the Eliquis could not be filled and when I went on line the website says it is too early to fill. The website also said the Allopurinol was not in stock. I got a phone message yesterday and today that says delayed prescriptions are ready for pickup, but doesn't say if it one or both. Yesterday I followed up with the pharmacist and she said neither was ready. I contacted my doctor's office by email on Monday and called yesterday to verify what was needed. In addition, I was on hold yesterday for 18 minutes and the phone at Walgreens was never answered.

A continuing problem is UHC/Optum will not fill regular refills for Eliquis until the last minute and this has put me at risk of running out of the drug at least twice. This is a long term medication and there should be no reason for it not to be refilled when I ask, except for Accounting Reasons.

10/22/2021
I made an appointment for 3pm for the Covid booster, arrived 15 minutes early at 2:45pm as advised by their website. There was already a long line; by the time I got up the the window, they spent even longer with the check-in process, blaming it on the "new system." I then waited in the store for my turn, sometimes sitting on the floor as there were no available chairs. At about 4:30pm I saw that the people ahead of me line had received their shots, but I still had not been called up for mine. So I went back to the window, and saw the pharmacist who had been giving the shots was now helping out at the drive-thru window! Sure it was busy, but I had been waiting inside the store for almost 2 hours! He finally gave me the shot, but was rude and dismissive. I felt like I was not important, like the time I spent waiting was a complete non-issue. I had to take paid time off from work to get this booster shot.
Awful management, understaffed and poorly trained staff, no planning, no organization = horrible customer service.
Every time I go to pick up prescriptions there is always a very long line, and if I drop off a new prescription in the morning it is ready hours and hours later at night. It should not take 8 hours to fill a prescription that comes ready-made in a bottle and pre-packaged.
I transferred my prescriptions to another non-Walgreens pharmacy because I have had enough.

Hello My Name is Shlaya Stewart i am a former worker for Walgreens
Location 2739 Delaware Ave Kenmore New York .. When i was employed i end up getting transferred to another location I'm Very Well Know at the location, I've gotten a few phones calls and and Voicemails about me being not being employed at Walgreens overheard AMY WARGULA AND KATIE YUNG that I've spit & put hands on a customer and that not true at all . I've reached out to corporate on my behalf I've spoken to my lawyer and and and yes i do have a case going I've already let it be known that KATIE YUNG & AMY WARGULA were racist they are against me as a black young women and that sad i don't recommend any African American person to work at this location i don't think it would be safe, KATIE YUNG & AMY WARGULA they are Discriminating my name, my character, me as a human . if anybody as any questions or concerns please Email me at [protected]@aol.com

I'm deaf was having a anxiety attack, the pharmacy denied writing down what I needed to hear and denied my anxiety medication after calling the police nothing was done! This is discrimination! I'm on disability and the Clinton Walgreens pharmacy discriminated against me! I was emotion, pissed, sad embarrassed all at once! It was obvious that I needed the medication and the refused because I was upset! Very upset, I'm deaf read lips they had no intention of helping me understand what they were saying to me which escalated my anxiety!

I have never had as many problems with a pharmacy as I have with Walgreens in New Milford, CT. The Walgreens corporation is to blame not most of the pharmacy staff who work hard. The phones are not answered and the messages from the recorded machine are incorrect. The pharmacy area is not cleaned--at all. When this place was a Rite Aide the floors were shiny and cleaned each night. Now it is a mess and the floor is clearly never cleaned. II have looked at the same stains in the same places for months and now there is dirt, cobwebs and dust piling up.(This would cost money and all that matters is money for the corporation.)
It is clear that the employees are not treated well and are overworked. Customers are subjected to not receiving needed prescriptions in within a reasonable amount of time. This is just dangerous for the health of people who shop here. IT is a totally different place since the Rite Aid was bought out and there has been nothing but stress and tension while trying to get basic prescriptions filled. This place has turned me off of all Walgreens and I will avoid them and shop at their competitors. Corporate and district managers care more about defeating staff and customers than anything else. It is corporate greed here first and foremost and it is obvious.

There are several pharmacies in the Denver/Aurora area that have phone system problems, and it has been going on for over 6 months. Basically, you will call the Walgreens, choose the pharmacy option, and start waiting in line. These lines can be, and often are, upwards of 40 minute wait times. Please note, I am by no means complaining about the wait times themselves; I understand that all pharmacies are over burdened right now. When you move to first in line, it will often switch to a different music. Then, usually after an additional few minutes, it will start ringing. It will continuing ringing for a solid 2 minutes, only to suddenly hang up on you. It is infuriating when it happens several times in a row. I have literally spent the better part of 2 and a half hours just trying to get connected to a pharmacy because their phone systems are broken, and they clearly don't have any intention of fixing it.
The pharmacists and their staff always, always, always blame it on corporate. Well then why isn't corporate doing something about it? Why aren't they reaching out to corporate demanding it be fixed for the good of their patients? They have had over half a year to address it. It almost seems they don't care about patients who are trying to reach pharmacists to make sure their mandatory, life changing, life saving medication is in stock. Wow.
An alternative explanation is the pharmacists are just letting it ring off the hook until it hangs up on the patient, but that is even worse. Though I view that as doubtful, since it has happened so many times at several locations.
It is not hard to imagine a slew of situations that likely have already occurred that caused detriment to patients health due to this. I personally have experienced just that when they closed after waiting on the phone so long for an antibiotic that I needed.
Please fix this. Please fix this soon, and don't use the excuse that if someone is having a medical emergency, they should call 911. If someone can't get their medication or reach a pharmacy with questions on it (for instance if they can't afford a teladoc or their doctor is already closed), you will be at least partially responsible for their harm. This is not just a matter of convenience, this is a matter of safety.

Hi I have been a customer for over 10 years, and the pharmacy is definitely struggling, you can't call in cause they don't answer., been trying for a week, drive thru is closed due to no staffing, so I come in the store and there is literally 15 people in line in front of me. This is the 2nd time I've had to come grab a script., There extremely rude and understaffed and overworked. Please help this pharmacy out! I am leaving this pharmacy forever.

6:30 pm Walgreens 3381 Poplar Ave, in Memphis, TN 38111

Waited half an hour, when there were no customers in line, then had a very RUDE young male administer the shot... Won't return!

Moving my scrips to a neighborhood pharmacy, where service still means something!

They loose scripts that are sent in by the doctors or or a script is called in at 8:30 A.M. and not ready at 5:00 P.M. Long waiting lines of over an hour and told to come back in two hrs. Scripts that Dr. as stated do not change to ganeric. A lot of customers are talking in line saying they are going some where else!
Steve LeBaron