Walgreens
Reviews and Complaints

I received a set of 3 candles called Modern Expressions for Christmas as a gift, bar code # is: [protected]. I love the candles, however, the remote only works on the biggest of the three candles. I am thinking the other two are defective? Or perhaps the remote is defective?

I do not have the box they came in to return, however, I have the label with the brocade.

If I bring to my nearest Walgreens Store, will they provide me an exchange?

Thank you.

I was on vacation in Miami and stop into a Walgreens to buy cigarettes when I walked up to the register and asked for cigarettes the associate told me to hold on and turned to another co worker and started to whisper, the employee then turned around and out loud said I cant sell you cigarettes if your pregnant. I looked at her very confused because I am not pregnant and told her im not pregnant at that point the employee ask me if I was sure and hesitated to sell me cigarettes. I was never so embarrassed in my life and couldn't believe your employees would treat someone like that especially another female. I must say your employee ruined my trip and made me feel very insecure and upset.

I bought one of these male urinal bottles a year ago for $10.99 and it already has a leak and the plastic is so cheap that it deforms under hot water. Any other plastic bottle like this in a different shape would cost $1 elsewhere but because this is a medical item, somehow your store (and the rest of the medical community) thinks it is worth more than $10. I just had to buy another one, and it looks even thinner than the one I bought last year. Can't you please have a dialog with the medical group that manufactures your products and at least go for something with quality rather than raping those poor individuals that are already poor with medical conditions?

I tried Agless Male and it doesn't do anything for me.I am not happy with it.And it has 100% Guarantee.I purchased it at Walgreens I have the receipt.I am letting you know before the 30 days are up to get my money back.I want to get a refund on what I paid.I paid $39.99.Please sendme a reply as soon as possible.James Bernal

My email is [protected]@yahoo.com

I don't know what the problem is but every time I go to the pharmacy to pick up my wife's prescriptions, Monica seems to make sure that I don't get all of them and on way too many visits I've had to make 2nd and 3rd trips. It also seems Monica gives my wife problems when she calls to make sure that we get everything the first time. And even after the phone call, I still have to make multiple trips. It seems to always happen on pain meds, like Monica is trying to play doctor with my wife. My wife has already complained to her doctor and the doctor told her, all Monica's job is, is to fill what he prescribes. He is the doctor.

I told my wife we need to start using another pharmacy.

We never have this problem when Gina is on duty, and Gina is very helpful and polite.

Not sure if we'll ever come back, but now you can be aware.

I didn't do a google review, bit if I have to go there again, and this happens again to me, I will have to give a negative review.

UPDATE: we brought the prescription back where the pills were all broken up and Monica tells my wife we couldn't have counted the pills if they were like that and charges my wife 17+ dollars again.

That's it, I'm never coming back and I'm never spending another dollar in your store.

Louis Rossignol
[protected]

What a hateful, rude, long haired, belittling mad scientist looking person you have hired. You must of been scrapping the bottom when you hired him. Every time you go to get something filled, you leave empty handed. He wanted to argue with you and appeared to be running in high gear. Made me wonder if he was on something himself. A fax was provided electronically that he required, it was sent while I was on the phone requesting it. It was sent! but the whispering he was doing with the asst. made me think something was up. We waited close to 2 hrs. They kept saying they didn't have the fax yet. I said if your faxes are received electronically you would have it immediately. She said she would check later. I think the pathetic pharmacist deliberately deleted it and the whispers were "ignore" them. As I was leaving a hear another woman say "i will never spend a dime of my money in this store again. DITTO

I had worked with Walgreens for 8 yrs. In all these yrs. I have had customers ask me why one perticular employee never had to work nights. I know for a fact that she is only a cashier and had not been with company long as I had. I startedm in my store set up the cosmetics, infants and other depts. When store opened I was put in as SBA I worked one nite wk and every other Sunday. When this perticular lady came to work she told our manager she wanted only days but would work on wkends. The manager stated to me when asked why she not have to work nights it was cause of that and she stated her husband was retired and she wanted her nights at home with him After few mts. I was maDE TO WORK 11-7 PM and every other Sunday. I have retired from my job because I felt like this was unfair to me and several other associates in store. My son had just recently had his wife walk out on him and 5 kids I had to watch at night cause of his work schedule when told this to manager that I couldnot work all them late nights he said that was not his problem, on several occasions I was accused of lying to him about my callin counts on several times he would call me back in office to write me up when I asked to see videos he refused to show me then when he did he would make comment oh I didnot go that fair not one time did he apologize to me. I would have made Walgreens a life timme career I have been with Kmart 10 uyrs Walmart 13 yrs and kreese 8 yrs. I wanted to make this company my future and move up the ladder. However with these situations after speaking with him and district manager I felt like alot of favortisim was being done. I still shop in the store and the same employee still works no nights so how is this fair to the other employees. This manager is still with this store he has fired several employee for theft and when asked by them to prove this he does not. I am still told by several employees that a computer does scheduling but when I asked him about it he says yes so when company was getting ready start with computer schedule he said everyone would have to work nights regardless. I loved working with Walgreens I saw a great future ahead for myself. All I ask is that you check into what is being done in this store alot of customers I had I see frequently in store says they dont like his attitude and the way he talks to them and the employees. Please I am not here to start anything just wanted your company to know just how I was treated. When I hurt my foot outside on the curbing I was put out on workers comp. I would go in several times to get my meds and give him report from dr. once when my husband went in to get my meds he asked him how I was doing he told him my broken toes and ft. was doing better but still in alot pain he looked at my husband and made the statement to him she lied to me she said she had a fractured ft. my husband told him a fracture and brojken ft was the same. He would all time question me one time he said well guess you gt out work nights durning Black Fri. and Christmas! The following yr. I had a heart problems dr put me out work by heart dr. he made statement again to me about not having to work again 2 yrs in row for holidays. As if these problems was what I asked for. Not one time did he ever apologize to myself our my husband!

On Dec 24 2016 sent money to family member who has a mental disability

she was to pick up her money at Walgreen's in Fort Atkinson, WI

the store clerk did nothing to help explain to the customer how the process works she had her tracking number as well as an ID and kept demanding a kiosk number which she did not have as it was not present in my receipt just tracking # this caused the customer to have a meltdown in the store which in turn the store manager thought it was hilarious to her and her male employee. This is a disgusting show of low sub humanity who SHOULD NOT be working with the public as they have NO CLUE how to accommodate people disabilities!

Date of Visit: 12/18/2016
Time: about 7:00 PM
Location: Roosevelt Road, Glen Ellyn
Employee's Name: Augustus Pye (that is what he said)
Incident:
I bought 3 pack of 12 cans of Coke, put them on the basket, and waited in line to check out. There were 4 check out stations. Only one was opened - specifically the second one. I was the very next one waiting for the checker to finish checking. As the basket was heavy and I did not want to put it on the floor for other to trip and fall, I went to the counter, put it one, and waited for the check to finish. He began yelling and ordering me to go back to the line. I told him that I was in the line and was the very next one to check out. He said that it did not matter. The store's rule was that I had to go back to wait until I was called. I explained to him that it was heavy and I did not want to put on the floor for other to get injured and put in on the counter. He continued to order me to go back. Then he called a lady to check me out at the first checkout. I told the lady that he was rude, and he continued to yell back. The lady apologized. I told him that I would complain, and he said that go ahead. He even offered to ask the manager to come. As I have my wife waiting in the car when it was 9 F, I decided to go and would file a complain. I have shopped at Walgreen for many years, and this was one of the few occasions that I had encountered such an inconsiderate and rude employee.

I went today around 12:40pm to the walgreeen located on 105 Mariner Blvd
Spring Hill, FL 34609
United States

And received the worst customer experience from the cashier Nancy. She literal got my phone from my hand and unclips all my coupons. And dont let me use any one . So rude cant believed that walgreen offer employment to a rude and no customer service person .

Every time I call Walgreens pharmacy here in Rogers, AR the one on the corner of Walnut and Dixieland, I have to l hold for a very long time with no other calls in front of me. Today I held for 25 minutes waiting for someone to pick up the phone, to see how much my prescriptions would cost, if anything. Seems to me that Walgreens needs to step up to the plate and be professional and prompt or customers like me will switch pharmacies that have recently opened around Walgreens. For God sake if you need help hire some people for the pharmacy. You want to stay in business, answer the phone!

I purchased Coca-Cola last night and found the soda to be flat, then purchase 2 more bottles again tonight and found these to be flat also, we have both been drinking Coca-Cola since we were kids and we are both in our sixties now . We love coke and don't want to start drinking Pepsi .
Is this the new formula now ? very little carbonation, almost flat .
Sincerely yours
Burton Dupee
[protected]@gmail.com

Six days ago I submitted a Suboxon prescription to the Walgreen'S pharmacy on Ygnacio Valley Rd., Walnut Creek, CA.

I received an electronic message later that day stating the pharmacist was "reviewing" my prescription, thus causing a delay requiring no action on my part.

This morning, I picked up another prescription and inquired about the status of my Suboxon prescription.

I learned that the pharmacist actually did have a question but chose to sit on my scrip instead for multiple days. They then proceeded to ask questions they should have been answered by the scrip request I gave them.

The pharmacist told me they didn't have enough Suboxon to fill my prescription. I requested another Walgreen's be contacted to fill the scrip through a transfer.

After waiting over an hour and getting further redundant questions, I asked the pharmacy to fill another scrip I had waiting in the meantime.

They actually handed me the Suboxon they claimed they didn't have! They then proceeded to argue amongst themselves about whose fault this was. Not my problem.

More disturbing was the fact I could have walked out of there with an improperly processed narcotic prescription. I pointed out the error and waited some more while they tried to figure out their own mistake. I had to cancel an appointment to accommodate this.

I took my scrips home, only to get a call from Walgreen's telling me those very scrips in my hand were delayed. Clearly this was more erroneous information.

It really was very unprofessional on the part of that pharmacy. They obviously lack control over tightly monitored narcotics. I can only hope I never envounter such a mess again. If a pharmacist has questions, they should ask them in a timely manner rather than sitting on an issue until it becomes a customer emergency.

I understand mistakes happen, but this was ridiculous. I have used this pharmacy for over a decade and have noticed a service decline since they opened their new Ygnacio Valley Road store. Please check into this situation.

Sereyrod L. Chhin
10502 Walnut Glen Drive
Houston, Texas 77064
[protected]@yahoo.com

Regarding: Walgreens Store #5085
10965 Cypress Creek Pkwy
Houston, Texas 77070

On 11/27/2016 in the evening time hours at the above store I was there to print several photos. At the cashier I spoke to a female Clerk, Heather Soto who appeared not to be very friendly and seems to brush me off when ever I asked her questions about the printing. I was going to print sever hundreds photos and I was questioning her about the discount policies. I told her that I understand that I would get a discount if I would to print over 75 photos or more; however, I told her that I will make several order from my phone and CD disk which total to be over 200 hundreds photos. I asked her will I still get the discount even though my order are separately? And her replied to me was "that shouldn't be a problem." Because of what she told me, I decided to go a head and ordered the photos. The next day, I went back to pick up my prints and Heather Soto was also there. I confirmed with her about the discount and she told me that she will check with another employee, Patrick. After Patrick told her that there won't be a discount, she turn around and told me that she never told me so. She was rude and states "I know what I said and why are you flipping the scrip." With a bunch other customers at the lines, she was trying to embarrass me and states "I don't have to do it for you." I told her that I wouldn't ordered the print separately less than 75 separately if she told me otherwise. After being a Walgreens valued customer for over 20 years, I was shock that she told me to "leave". I was so outrageous and walked out as I told her to go ahead and shred those photos. As a regular Walgreens customer picking up my Cholesterol, high blood pressure and my diabetes medication monthly from Walgreens' Pharmacy and spending hundreds if not thousand of dollars yearly. I was so upset and told myself that I will not spend another penny in Walgreens again. It was really about a few pennies saving but of how I was treated like some kind of criminal by chasing me out of the store. If she would to be more professional about it and told me that she wasn't sure I would still pay for it anyway. I am not trying to get anything for free here, but she could have comes at me with a different approach. From now on I will never get my photos prints or my monthly medications from Walgreens again after the incident. With this e-mail I am suggesting an upper management to talk to Ms. Soto so Walgreens won't have to lose another value customer like me again.

Sincerely,

Sereyrod L. Chhin

Hi my name is Valerie Jean Arroyo and I've been working for Walgreens 3197 for a little over 2 lovely years. I love working for a company that allows me to shine and give the best customer service. My customers know the lengths that I will go to just to help them find that one item no matter how big or small it may be my customers applaud me everyday on what a great worker I am and how I run circles around my store just to keep us running smoothly. My management and crew also applaud my work ethics. Every review has been great and I always score high. I understand from my General Manager that since I am full time I must comply with the hours given to me even though I've communicated that I had issues with the new hours I've suggested if they needed to that I would take the hit lose the hours just so they could fill the space and give the day to another employee ( plenty employees willing to take the hours) the concern was not the coverage. My Manager Ms. B stood across from me and told me I was her greatest employee and in the same breath stated "well...I hate to see you go but. . .." This puzzled me and made no sense to me. I know very well what I offer to Walgreens my crew and my customers why would a company let someone like me go? It's not the company it's a person in my most honest opinion. I truly feel like my Manager Ms. B, and I state her name and her name only because " she rules the roost" even when she was out sick demanded her management crew to continue to set up the schedule and put me on for hours she knew I couldn't work so I may get written up till I'm fired. I feel it's a personal issue at this point because the crew does confide in me when they have questions or feel like they're being treated unfairly this highly upsets her and as she confides in other employees who have a hard time keeping a secret then the gossip spreads like wildfire. It's wrong cause she's the head of it all and sad because I even had a customer over hear her. I love keeping our store in harmony and it shows any customer could tell you how Valerie works I don't let petty gossip affect me. I've been wanting to have a sit down with my district manager to speak further about this matter but the right time never came as the company is going thru a ruff patch...but why let such a prize employee go? Ms B assured me that he was also on board with her decision on letting me go. I'm just finding it very hard to understand how a company could let go of such a great employee. Ms B kept drilling about policy & procedures and it still wasn't making sense to me if I had such a great employee I would not be letting them go so easily. I've been terminated today...it was extremely hard sitting in the office with Ms B and my Assistant Sam voicing to me how I'm being let go as he is fighting back tears to get the words out. So I feel it my moral duty to alert Walgreens that Ms B picks and chooses what policies and procedures she wants to follow all done in front of crew and customers and I truly feel like this is unfair to everyone not only me and as I was walking around the store saying my goodbyes to my crew nobody could understand why I was being let go yet on the other hand most knew she had it in for me...perhaps she felt like she lost some respect as a manager but that had nothing to do with me I have no say on how she decides to manage her store there was a time with a crew member being treated unfairly and I voiced my opinion to her and that's where I feel like it all started. I did not speak ill with
her although she was not happy I was standing up for a crew member. I thought hard before writing this letter this job has meant more to me then just work I've enjoyed every day working with everyone of my crew and that even includes Ms B and taking care of every single one of my customers whom I know most by name. My wish is not to have anyone fired but just become a better manager for both your job and community. Before this job Jersey City was foreign to me and although I've heard not so great stories on the location...I truly fell in love with this community this is a place that I will sincerely miss. As a manager it is your duty to keep your crew and customers safe and I know that Walgreens has procedures and policies to keep us safe when catching a shoplifter for example. My crew has been bitten, pushed, scratched, punched, spit on and even worse. So now that I'm gone I would like to make sure that my crew and my customers are safe and that the general manager Ms. B is complying with all policy and procedures everyday. I was terminated for all the wrong reasons and not the reasons that were put in paper. What I would like to happen? Even if I don't get my job back? is that there's a safer environment for both my crew and my customers and that starts with following those policies and procedures that Walgreens has set up.
I will miss this community of lovely souls that life made me a part of. Please take care of every single one.
It was a pleasure working for Walgreens...this location will always be more than family to me.

i'm complaining about the walgreens in pawtucket, rhode island 02861. i fill my prescriptions there bi weekly now for over a year. first of all my doctor had to send in a rep from the drug company so they would order one of my medications, another one they flat out refuse to give me, order, carry altogether and said i have an unprofessional relationship with my doctor. i have had the same dr for 20 years. there is NOTHING unprofessional about our relationship. i just went into the pharmacy to pick up my medication which was supposed to be ready on the 22nd (it's now the 26th) and this pharmacist accused ME of calling in the script and said she had to speak to my dr before she filled it...that it was the LAW.by the end of my visit she flat out told me to take my prescriptions and shove them where the sun don't shine. i have NEVER been treated with such disrespect and i'm completely outraged. truth be told, i've already consulted with my lawyer who says i'm totally able to sue walgreens for discrimination against me. i've complained many times in the past but nothing ever changes. i'm sick of being treated as if i'm some kind of drug addict because of the medications i'm prescribed. i have a dibilitating disease called muscular dystrophy which is why im on them. i want this parmacy tech fired or i'm going ahead with this law suit.

November 26, 2016
I shopped this morning at Walgreens store #09089 in Huntington Beach.
While purchasing my items at approx. 7:30am, I was greeted by Susie, a nice, friendly and extremely professional employee, who has worked for Walgreens for approx. 10 years. This morning was very cold and a bit windy. Susie was wearing her personal clean black sweater and expressed (as we all did in a brief chat) that it is "very cold this morning." She was working in the front register and every time a customer enters the store, a cold breeze comes into the store, so it made sense for her to wear her sweater. The appalling and troubling complaint is that this same morning, a manager, Mr. Tom Charala, entered the store and without saying 'hello' ... he singled for her to take off her sweater! The 4 customers and I that were in line to purchase our items and were appalled and troubled by his heartless action! How dare he (1) embarrass her like that in front of customers, and (2) make her take off her sweater with no regard if she was cold or not! As customers, we were all shocked and then felt very angry at the Walgreens manager, Mr. Chavala. Susie has been a super wonderful employee at Walgreens for 10 years...Walgreens should buy her that $35.00 Walgreens sweater, as she is very deserving of it! I cannot believe that you prefer to have your good employees become ill (cold season) because they cannot afford to purchase your company sweater...Walgreens is a multi-million or billion dollar company and how dare you not award your long time dedicated and hard working employees with your company sweater to keep them warm and happy! Shame on Walgreens and their unsupportive management!
What a disappointing Thanksgiving weekend to see the type of treatment Walgreens gives dedicated employees! Let me say that if Walgreens does not change this inhumane and no compassion policy... and continues to be cheap with dedicated employees, I will influence my friends and family members to change to shop at CVS instead!
From a long time loyal Walgreens customers for the past 20 years...but very angry at how I saw your manager treat one of your most dedicated employees just because she can't afford to purchase your company sweater!
Shame on Walgreens!

Date:11/21/2916
Location: 2630 pine lake rd, lincoln, ne [protected]
I was at the above location to get a flu shot and after going through the paper work I was told to wait for a few minutes and that the nurse would be with me. waited for 20 minutes with no response. after 20 min, inquired if everything was in order. then I was told to wait for a few more minutes. waited for a final total of 50 minutes, and during the time I was seated right in front of all the staff, but was completely ignored by the personnel. they were busy, but not very busy to have a steady stream of customers. at least I should have been told in the beginning that they were running busy. then I could have come another time. I understand that people can get busy, but at least inform to the fact. the pharmacy personnel at this location, completely derelict in their duty. I am very unhappy with the situation. I have been a loyal walgreens customer for a long time, and now I am seriously re-thinking this decision.

I believe these personnel should be trained in proper customer service etiquette. thank you.

On November 17, 2016 at 6:00 pm Just coming back from the doctor from being treated for my sever allergies we went to the pharmacy to get my prescription. the cough syrup was not a problem however I mentioned my Doctor also wanted me to have zyrtech for my sever allergies. she assumed like me it was over the counter. so when I asked about getting zyrtech the pharmacist was really rude and hateful both to me and my husband. refused to sell it to me. I went to the over the counter aisle to get me one. they made up a story about a supposed law that prohibits selling zyrtech to those like me and mu husband who are very rarely sick go to the doctor once every few years but if you fill prescription every few months you can have it. or if your a drug fein. we explained to the pharmacy I was being treated for sever allergies my doctor didn't think it was a problem since zyrtec was over the counter and is why she didn't write me a prescription for it. both the pharmacist and the consulant were mean and hateful.: Harrison, Arkansas wal greens 705 Hwy. 65 North.

Poor Customer Service at Walgreens in Albany, Georgia, the store on the corner of Pine Ave. and Slappey Blvd, address 300 N. Slappey Blvd, Albany, Georgia 31701. I am a regular customer there. I shop during my lunch hours which is only 60 mins. In the photo department, I sat myself down at the self photo developing machine to have some Christmas cards done. Until to get the machine going. No one was attending the photo department. I called out for help. A Afro-American girl in her mid 30's appeared with no smile on her face. I knew then that I was in trouble. I told her my problem I was having and she told me I had to scan my photos in one by one. She placed my photo on the display and told me to hit scan. It was warming up and then it was done telling me I had to rescan photo because it was inserted in correctly. I called out to the girl again, and she with no smile on her face opened the scanner and said I had to move it around to get it right. Again, it had ask me to rescan. Again, I called out to her, this time she was behind the photo counter banging on something she was putting away. I called at her again, addressing her as " mam"...she ignores me. I have a loud voice so I know she can hear me. Finally after a few "mam's" she walked over and I told her again that the scanning is not working right. She insist on moving my photo back and forth on the glass scanner to tell me that I have to continue to play with it until it gets right. Now, I know and you know that anyone who understands what they are doing, this situation wouldn't have to go this far. I wasted 45 minutes of my lunch hour with this young girl whom did not know a thing about scanning photos on this machine. She wasn't a pleasant person at all. And I felt that she thought I was a stupid old woman wasting her time for my help. Her name is Denise. I did see that on her name tag. By the 5th time for rescanning my photo...when I called out at her again...she refused to listen to me when I was telling her that this way of scanning as she is telling me isn't working. She wanted to just move my photo again. At this time, I took my photo and I said I was leaving and acknowledged her name is Denise. She said yes. So I left and went back to my office with no Christmas photos. I have had Christmas photos developed at this Walgreens for many years. All the other male clerks that helped me in the past years knew what they were doing and I have been extremely satisfied. Today, this experience with Denise has soured me to no end. I refused to go back to this store if Denise works the photo counter, or for that matter, any counter. It's obvious she either wasn't trained properly, or she is just a horrible person. People like her puts a damper on the entire store. She either needs to be retained or dismissed. I am a regular customer at this Walgreens and I do not need this kind of poor service from an unhappy young black female. All I want are my Christmas cards...as simple as that.