Menu
For Business Write a review File a complaint
Walmart Customer Service Phone, Email, Contacts

Walmart
Reviews and Complaints

walmart.com

Learn how the rating is calculated

2.1 69 Reviews 2768 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Walmart Complaints 2768

ComplaintsBoard
K
11:55 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

This review is in regards to a terrible and ongoing experience at the Walmart located in Rawlins, Wyoming (Store #04471). Walmart seems to be running a scam with regards to how it handles money orders. On Friday, 07/21/2023, I purchased a money order for a thousand dollars. On Saturday, 07/22/2023, I returned to have the money order reimbursed. I was told...

Read full review of Walmart
ComplaintsBoard
B
8:58 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Walmart Blocked account

I made a deposit to my Walmart money card and i was trying to get the money out to my mother unfortunately Walmart closed my account, i called them and complained to them and they helped me to unlock it, i was trying to get the money out again, they closed the account. Now they are telling me my information is not visible to them which they are holding my money with. I have all the necessary docs to prove to them i am the owner of the account.

Please help me!

Desired outcome: Please unblock my account for me to get my money.

Read full review of Walmart
View 0 more photos
Hide full review
ComplaintsBoard
Y
11:26 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Walmart Walmart Plus Week is a scam

I ordered a dyson vacuum during the first hour! They charged my card but the item never came. After I called to find out when it was coming they said they'd send out a replacement but instead 2 days later they cancelled the order and issued a refund. What a scam! they are advertising items at rock bottom prices but then not sending them out? When I called walmart I was told it was becasue the item is out of stock - however it is still available to order online at a higher price! What a scam!

Read full review of Walmart
Hide full review
ComplaintsBoard
D
8:09 pm EDT

Walmart Pork steaks

Purchased 2 packaged pork steaks on Thursday 7/20/23 they were 1/2 frozen, got home put them in the fridge to thaw.. pulled them out Sat 7/23/23 opened the package and whoa… pork starting to rot really stinks… so, took them back to Walmart but couldn’t find receipt.. told the returns clerk that I was not able to find the receipt… but she scanned the item and said.. go and get what ever your getting to replace it and come back here.. so went and got a pack of country style ribs at about the same price.. she says no that won’t work has to be pork steaks, so go back and get the lowest priced pork steaks package 12 $ but the original was 8$ and figured I’d just pay the difference, and then she says No that won’t work has to be the same price.. she says go find one the same price.. I tell her I got the only package closest to the same price, I’ll just pay the difference she says no that won’t work.. so I say to her HERE LET ME FIX IT FOR YOU

And I grab the rotten stinking package and rip it open and dump it on the counter… and say here keep the change and walk out.

Read full review of Walmart
Hide full review
ComplaintsBoard
W
12:43 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have a 2008 chevy silverado that I bought with higher mileage … I had my oil changed many times in the last year to take care of my beautiful truck. Usually it was at mountain home wal-mart, but recently had it done in flippin wal-mart. The next few days the truck ran rough, then the oil pressure light came on and had to pull off the road. After checking...

Read full review of Walmart
ComplaintsBoard
K
5:24 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Walmart Regarding return and refund

hope this email finds you well! My name is amanpreet kaur . My order no is -[protected] . I m facing issue in returning my order . The order i received has its accessories missing . I ordered online a tcl 4k 55” inches on 11 of July . When i received it , i just got a screen , i didn't receive any accessory like remote control , power cord, tv stand and all that stuff. I created a return on 14 of july . I called many a times to customer service agents , almost 10 times . But nobody has shown up to pick it up till now. Its really frustrating for me . Please resolve this issue as soon as possible . Its a really bad experience.

Thank you!

Read full review of Walmart
Hide full review
ComplaintsBoard
S
10:22 am EDT

Walmart Automotive dept, employees not answering the phones.

Walmart in La Plata Maryland refuse to answer their phone. I have Bettbeen calling for a week and no one will answer the phones. when you call he main number, the operator does not answer either. This is a problem and you can't even get a Manager on the phone. I have witness the employee playing around and ignore the customers. Even the employees complain about the person who is suppose to answer the phone causing he does not stay at his station.

[protected] (Phone number)

This is a Mangement problem that is being allowed.

Desired outcome: Better phone service, better Management, Better phone operators

Read full review of Walmart
Hide full review
ComplaintsBoard
T
11:05 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

After hearing about Walmart Plus, I thought this would be a great option because I'm dealing directly with a Walmart employee. I decided to try it by paying for a year subscription. This was a huge mistake. I've had nothing but issues with my orders. I place my orders ahead of time and choose a window time for no reason. They don't ever deliver it on time...

Read full review of Walmart
ComplaintsBoard
D
1:23 pm EDT

Walmart theworknumber

I requested verification of employment on behalf on my minor child for government health services. We were then given info on paper, prompting us to the worknumber third party service for verification. Worst experience for requiring your own information. We were unable to login after hours of attempts and several back and fourth phone calls and prompts. The paperwork we needed would of took HR 5 min to fill out. Customer service was of no help, rude and wanted to speak with my minor child. As I am the parent requesting the info for my minor childs health benefits.

Desired outcome: Shut the company down. No more third party.

Read full review of Walmart
Hide full review
ComplaintsBoard
A
3:53 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Walmart Delivery driver

I don't complain about anything but this is about common courtesy. I get home and find my numbered parking space and my neighbor's space are taken up by a Walmart delivery truck. I wait, I wait, I wait, nothing is happening. There are unnumbered spaces for guests and deliveries just to the opposite curb. So I park there. Oh by the way, it's raining. Oh, and I have ten bags from the grocery store to carry over the lot now and up steps. The lady has been in the truck the whole time. I say, "You're in my space". Sorry? Nope. Simple apology? Nope. Instead she has the gall to tell me it's no big deal she's just making a delivery. It is a big deal when it's raining and you're carrying tons of stuff and it's YOUR space. Lots of places she could have parked. Didn't have to sit there the whole time I was waiting for my space since she was obviously done with her delivery. All I'm saying is a little consideration goes a long way. A small sorry would have been appropriate. Not telling me instead how it's no big deal. Maybe your drivers don't like their job that much but now it's my problem? Train your drivers to show some courtesy or show them the door please.

Desired outcome: I want her reprimanded.

Read full review of Walmart
Hide full review
ComplaintsBoard
T
3:49 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

Walmart Card keeps getting denied on draft kings

Card keeps getting denied on draft kings. They said its on your end. Tried using the chat thread twice. Got told to deposit money in my account when I have money in it. Then the chat got closed on me rude as [censored].

Called and talked to a live agent they said they would make it so I can use my card on draft kings. Went to deposit money on draft kings and my card got denied again. What in the actual [censored] are your employees doing and what kind of idiots do you have working for you? I've been trying to resolve this issue since earlier this week. Fix my [censored]ing card now please

Read full review of Walmart
Hide full review
ComplaintsBoard
M
9:29 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Walmart Service

I was at the Walmart Trenton store that day and with me I brought my very small service dog. I have all her papers, card, and doctor’s letters with me all the time. I have anxiety attacks and she can detect when I have an attack coming on. I have been taking her with me for 6 years at this location and no one has said a word to me. Anyway, I went to the self check out and I was just about finished checking out when an employee comes up to me and starts yelling at me. She screamed to get my dog out of the cart immediately. She said that dogs are not allowed in the cart. That is fine with me, if that is the rules of course I will abide by them. She didn’t give me a chance to speak. That wasn’t good enough she was still yelling at me. Even the man beside me said, “give her a break she is almost done.” The employee asked me if I wanted to see a manager. Since she didn’t give me a chance to talk, I said, sure. The manager then came, and she was pleasant and explained I cannot have the dog in the cart. I told her understand but there is no need for her to yell. She did not know what to say and was quiet when I finished packing. Then, the employee started going through my bags. She asked if I could lift my dog to see if anything was under her. Of course, she did not find anything. She then told me to leave immediately. This is against the law to throw someone out of the store for having a service dog.I was treated horribly and was discriminated against.

At this point, as I mentioned, I was sick, embarrassed, angry, and discriminated. I have MS and it was trigged off by all this commotion. Ever since this incident of November 27, 2022, I have been ill over this. My MS has flared up and I am having anxiety attacks.

I made a complaint when I arrive home. Keith and Jasmine called me but were not very cooperative. They only mentioned that the staff needs better training and needs to be improved.

As a result of the incident on November 27, 2022, I have suffered the following other damages: I have ongoing emotional pain and suffering. I am suffering from mental distress since this incident.

I returned to Wal-Mart February 6, 2023. Since the weather was not suitable for me to travel so far, I decided to take a chance. Unfortunately, this employee was at the self check out again. I proceeded checking out, without my dog of course, and I needed some help with an item. She started to approach me and as I turned all the way around, she darted to the phone and called the manager. I was standing there for quite a long time. The other employee asked me if I was being looked after and before I could say anything the other employee screamed across the way and told she called the manager. Again, I have been discriminating against and humiliated. The manager came and looked very confused. He asked what was wrong and I mentioned I did not know but I needed an item looked at. He helped me and I left.

Again, I did return due to the treacherous weather, and she humiliated me again. Talking to the other employees and pointing at me. This time I went to the manager, Keith, right after the incident and told him to please look at the video. I have not heard back from him yet.

I am appalled this kind of behaviour goes on at this Wal-Mart. I do not know this employee and I am not targeting her whatsoever. It is not a personal matter. I have tried to contact management at this location, and I have had no success in getting this matter resolved.

I would appreciate if you would get back to me regarding these incidents and come to some kind of solution.

Without prejudice to my rights of full recovery, I am willing to accept a monetary settlement being the fact I am travelling an hour to the other Wal-Mart and it is very inconvenient for me. Along, with this my health has been affected. I am under doctor’s care.

I am hoping to hear from you at your earliest convenience.

Desired outcome: I would sue this Walmart for all the damages for $15,000.00

Read full review of Walmart
Hide full review
ComplaintsBoard
J
12:22 pm EDT

Walmart Walmart online order

On July 6,2023, I ordered a sweeper for $53 and some allergy chews for my dogs for $23. I received 2 different texts saying that my order arrived but I never received either of them. Please refund the money back to my debit card. This happens all the time. I don't drive so I order just about everything online. I have had this issue in the past where I get a notification saying my items were delivered but I never get them.

Milly Jean Greer

6780 County Road 205

Bellevue Ohio

44811.

Desired outcome: Refund.

Read full review of Walmart
Hide full review
ComplaintsBoard
J
10:27 am EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My son purchased a generator at the titusville, florida store and it was defective. He took the generator back to the store and was told he needed paper work to return the generator. He went to the bank and got the receipt for the purchase on his credit card. Walmart would not accept that. I am his mother...87 years old. I am under the doctors care, and if...

Read full review of Walmart
ComplaintsBoard
B
9:20 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have never been met with such rude customer service as I did at the Milton Walmart on July 7, 2023. The cashier never spoke a word to us as she was too busy conversing with the cashier next to her, the person working the return counter and another employee who kept checking her clipboard. There seemed to be an issue as to who was going to go on break and...

Read full review of Walmart
ComplaintsBoard
G
6:43 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

Walmart Computer charging cord.

No one could help me with a simple question. I need a charging coard for a kindle and I had it with me. No one checked the charging port, they acted all confused and for a manager no help... So sad so I went to another store and had no problem... So sad for such useless people at walmart... Every one was useless this is un exceptiable are you hiring help that cannot fix any problems or try to resolve the issue with a manager all useless.

Desired outcome: Went to best buy and had no problem................

Read full review of Walmart
Hide full review
ComplaintsBoard
R
1:46 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Walmart Walmart money card

On June 22nd 2023 I made a dispute regarding two unauthorized charges for p two amounts totaling 300 and something dollars now they emailed me the dispute form and advised me that I could either send it in VIA mail or I can reply back to the email with the form and that's what I did and I have proof of it now it also states that within 10 days if they don't make a decision that you'll be issued a provisional credit now today is the 12th day so I called today and date had the nerve to tell me that I did not send in anything and if they don't see anything well thank God I have the email that's proof I want my provisional credit

Desired outcome: I I want my provisional credit as promised if a decision was I reached on the 10th business day today is the 12th day

Read full review of Walmart
View 0 more photos
Hide full review
ComplaintsBoard
R
12:37 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Walmart Verification and block on my account

Date: July 3, 2023

Time: 5:26 am

I got a direct deposit from a lender called speedy I used my bank to receive the money which $1000 and someone got into my account and send out $500 I was left with $490 so when I was about to login my account i received an email saying to protect my funds I should upload my documents which is front and back id which I sent it to them and that’s my real identification card and where I’m also living at and i was surprised when I got an saying they are unable to verify my account with my identity card so I had to follow the email they sent me to click on upload then I did that I put my card number and they received it and I login on the web I was login and I saw a notification stating that my card is unblocked and is ready to be used. Thank you for providing the documentation and when I was trying to send money to my family and friends it’s showing I can’t use the features so I had to call the customer care which I did and she was rude to me she didn’t even give me a good reason or response so kindly help me out to resolve this issue so I can access my remaining funds and my account cause that’s the account I use to receive the loan so cause I will need to repay back so I will be so glad if I’m able to access my funds and my bank back thank you so much

Randy Hudson

Desired outcome: Please I want to access my account back and my money on my account too thank you

Read full review of Walmart
Hide full review
ComplaintsBoard
N
3:31 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I went to the walmart in northlake ill after 2pm-4pm, and I was told that the check cashing system was down but I knew that wasn't true because I used to work at the walmart location on the west side of aurora ill that is now shut down. Then the black girl with black and red hair that shooed me a way told me that I was homeless and a victim and she didn't...

Read full review of Walmart
ComplaintsBoard
S
10:05 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Is it company policy for store stockers to leave full pallets in the middle of the isle so customers can not get passed? this has happened several times at the neighborhood market at 59th and Penn in Oklahoma City. Can the stockers not make sure the pallets are far enough to one side or the other so customers can make their way down the isles? The way I see...

Read full review of Walmart

Walmart Reviews 0

Looks like Walmart has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Walmart, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Walmart

Screenshot Walmart
Walmart is a multinational retail corporation that operates a chain of hypermarkets, discount department stores, and grocery stores. The company was founded in 1962 by Sam Walton and has since grown to become one of the largest retailers in the world. Walmart's headquarters are located in Bentonville, Arkansas, and the company has over 11,000 stores in 27 countries worldwide.

Walmart is known for its low prices and wide selection of products. The company offers a variety of goods, including groceries, clothing, electronics, home goods, and more. Walmart's online store, walmart.com, allows customers to shop for products from the comfort of their own homes and have them delivered directly to their doorstep.

In addition to its retail operations, Walmart is also involved in a number of philanthropic efforts. The company has donated millions of dollars to various charitable organizations and has launched initiatives to support education, hunger relief, and sustainability.

Walmart has faced criticism in the past for its labor practices and impact on small businesses. However, the company has taken steps to improve its image and has implemented policies to increase wages and benefits for its employees.

Overall, Walmart is a major player in the retail industry and continues to expand its reach both in-store and online. With its focus on low prices and customer convenience, the company is likely to remain a popular shopping destination for years to come.
How to file a complaint about Walmart?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Walmart. Make it specific and clear, such as "Incorrect Billing at Walmart" or "Poor Customer Service at Walmart Store #1234".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as customer service, product quality, pricing discrepancies, or store cleanliness. Be sure to mention:

  • The specific location or online service of Walmart involved.
  • Descriptions of the product or service that led to the complaint.
  • The date and time of the incident or issue.
  • Any conversations or interactions with Walmart employees.
  • Steps you have taken to resolve the issue, including any communication with Walmart customer service.
  • The response or lack thereof from Walmart regarding your complaint.
  • How the issue has personally affected you, such as inconvenience, financial loss, or distress.

5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information such as credit card numbers or social security numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Walmart, whether it be a refund, exchange, apology, or other actions.

7. Review before submission: Carefully review your complaint for clarity, spelling, and accuracy. Ensure all the information provided is complete and reflects the issue truthfully without exaggeration or false claims.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all required fields and that your contact information is correct in case you are contacted for further information.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates to your complaint. You may receive comments from other users or even a reply from Walmart addressing your concerns.

Overview of Walmart complaint handling

Walmart reviews first appeared on Complaints Board on Jul 20, 2006. The latest review Chicken was posted on Mar 8, 2025. The latest complaint SCO host was resolved on Jun 13, 2023. Walmart has an average consumer rating of 2 stars from 2837 reviews. Walmart has resolved 755 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.6
10874 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Walmart Contacts

  2. Walmart phone numbers
    +1 (800) 966-6546
    +1 (800) 966-6546
    Click up if you have successfully reached Walmart by calling +1 (800) 966-6546 phone number 36 36 users reported that they have successfully reached Walmart by calling +1 (800) 966-6546 phone number Click down if you have unsuccessfully reached Walmart by calling +1 (800) 966-6546 phone number 25 25 users reported that they have UNsuccessfully reached Walmart by calling +1 (800) 966-6546 phone number
    18%
    Confidence score
    Customer Service
    +1 (800) 925-6278
    +1 (800) 925-6278
    Click up if you have successfully reached Walmart by calling +1 (800) 925-6278 phone number 8 8 users reported that they have successfully reached Walmart by calling +1 (800) 925-6278 phone number Click down if you have unsuccessfully reached Walmart by calling +1 (800) 925-6278 phone number 8 8 users reported that they have UNsuccessfully reached Walmart by calling +1 (800) 925-6278 phone number
    Customer Service
    +1 (866) 925-2432
    +1 (866) 925-2432
    Click up if you have successfully reached Walmart by calling +1 (866) 925-2432 phone number 4 4 users reported that they have successfully reached Walmart by calling +1 (866) 925-2432 phone number Click down if you have unsuccessfully reached Walmart by calling +1 (866) 925-2432 phone number 3 3 users reported that they have UNsuccessfully reached Walmart by calling +1 (866) 925-2432 phone number
    +1 (877) 937-4098
    +1 (877) 937-4098
    Click up if you have successfully reached Walmart by calling +1 (877) 937-4098 phone number 12 12 users reported that they have successfully reached Walmart by calling +1 (877) 937-4098 phone number Click down if you have unsuccessfully reached Walmart by calling +1 (877) 937-4098 phone number 13 13 users reported that they have UNsuccessfully reached Walmart by calling +1 (877) 937-4098 phone number
    More phone numbers
  3. Walmart emails
  4. Walmart address
    850 Cherry Avenue, San Bruno, Florida, 94066, United States
  5. Walmart social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Mar 13, 2025
  7. View all Walmart contacts
Walmart Category
Walmart is ranked 1 among 124 companies in the Retail Stores category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.