Walmart
Reviews and Complaints

Reference No [protected] & [protected]. I have gone through Customer Service, Escalation Team and finally a Supervisor. I ordered a pole saw online. The reference numbers above will explain only part of the problem. I have attached photos below. Delivery on the item was late, wrong item (a Brookstone remote was delivered instead of a pole saw) delivered by Fed Ex, who left it in the bushes on the top of my driveway, 150 feet from my front door. I went to the Capilano Mall Walmart customer service to resolve this mixup. Karan, the customer service manager (he has been very helpful) called online customer service call Center and they told me and him, for me to return the incorrect item for a refund and reorder the pole saw. I told them there was a price difference of around $117 to $265 now. The online customer service call Center person (the one who gave me Reference No [protected] to me) told me and Karan that Walmart will likely credit me the difference if I call [protected] but he cannot guarantee this. I did exactly as I was told but after many phone calls to this number this was not resolved and was upgraded to the escalation team. The escalation team rejected my request as per the attached email. I then spoke to Vidya, a supervisor at the call Center but still Walmart won’t credit me the difference. They keep telling me it’s now a 3rd party item and they cannot credit anything.

I did everything right and Walmart did everything wrong. Why am I being penalized for Walmart’s mistakes. I just want what I correctly ordered from Walmart at the price that I ordered it at and not have to pay around $180 extra. The people at the call Center and escalation team did not seem to understand the issue. They initially kept referring it as me returning a damaged item and now want to reorder the same item. I had to explain many times it’s not a damaged item but a wrong item.

I am shocked and disappointed at how Walmart treat their customers. Instead of making things right and making things easy for the customer when Walmart messes up, they dig in their heels and won’t do anything to correct their screw up.

I look forward to your response.

Stephen Chu Liu

Phone: [protected]

Email: stephen.[protected]@gmail.com

I order on line my food cause i have a healthy benifit card well alot of times when i order from walmart some items are missing so i say something and they refund me my money this time i was missing a few things and now they wont refund my money saying im always missing items so now they wont refund my money and they told me i cant use the delivery anymore let see if they take my walmart+ due tomorrow cause i will complain then walmart is a rip off and i been at this for 2 days to get my refund and nothing .is anyone else having issue with food missing when deliverd

Walmart Store 3475 Parkway Village Ct, Winston Salem, NC 27127. On 4/04/2023 I made 2 seperate payments using my UCARD to pay for 6 months of trash pickup. Company name is GFL Located at 1236 Elon Pl. High Point, NC 27263. ph.336.668.3712 It has been 4 months now and payments were never received. I went to Walmart they said they could not do anything about it because I signed the pad. The lady told me that the company was not in the system after I did the transaction and it rejected it, but it still took the money off my UCARD and I have not seen the money back on the card since. I have been trying to get this resolved since the transaction and know one has been able to issue the money back to the card. GFL account name Bonnie Morris Account #[protected]. Donna Davis 168 Ivy Yokeley Rd. Winston Salem, NC 27107. I pay this bill because I live here with my mom from my UCARD.

4/4/2023 11:36 AM Walmart Purchase ($77.49)

Store Details Card Used Benefit Used Amount

3475 PARKWAY VILLAGE CT

WINSTON SALEM, NC 27127

Ending in 8376 Food, OTC and Utility Bill Credit ($77.49)

4/4/2023 11:31 AM Walmart Purchase ($77.49)

Store Details Card Used Benefit Used Amount

3475 PARKWAY VILLAGE CT

WINSTON SALEM, NC 27127

Ending in 8376 Food, OTC and Utility Bill Credit ($77.49)

4/4/2023 11:28 AM Walmart Purchase ($141.50)

I realized that I did not have the whole payment of 2 payments, but $141.50 was still taken from my card that day and never put back towards my UCARD. The money was on there until the customer service person said the transactions did not go through and I used a little for another purchase right after that.

My name Maria Jannuzzi Miotti.526 Village Dr, Tarpon Springs, Fl 34689. Last order of Tuesday 07/25 to be delivered on Thursday 07/27. Changed the delivery schedule ato Wednesday 07/26 at 11:00 A.m, as well as added other products. You charged my pay pall. Got system confirmation. My aggravation is because I was cooking for guests and by 4 O’clock that day, no ordered delivered. I called couple times .One time they confirmed that there was a delay at 4 O’Clock they suggested me to get refund. I am very aggravated because I was forced to ask my guest to stop to buy Olive oil and ground beef for me to finish to cook for them.

I have Publix and Winn-Dixie cluster and for more than 30 years you have been my choice. I would appreciate if you let your corporate office know that I am not the only one complaining about their Website and also of not enough people to answer your telephones. Thank you for your time . Maria

I made a deposit to my Walmart money card and i was trying to get the money out to my mother unfortunately Walmart closed my account, i called them and complained to them and they helped me to unlock it, i was trying to get the money out again, they closed the account. Now they are telling me my information is not visible to them which they are holding my money with. I have all the necessary docs to prove to them i am the owner of the account.

Please help me!

I ordered a dyson vacuum during the first hour! They charged my card but the item never came. After I called to find out when it was coming they said they'd send out a replacement but instead 2 days later they cancelled the order and issued a refund. What a scam! they are advertising items at rock bottom prices but then not sending them out? When I called walmart I was told it was becasue the item is out of stock - however it is still available to order online at a higher price! What a scam!

Purchased 2 packaged pork steaks on Thursday 7/20/23 they were 1/2 frozen, got home put them in the fridge to thaw.. pulled them out Sat 7/23/23 opened the package and whoa… pork starting to rot really stinks… so, took them back to Walmart but couldn’t find receipt.. told the returns clerk that I was not able to find the receipt… but she scanned the item and said.. go and get what ever your getting to replace it and come back here.. so went and got a pack of country style ribs at about the same price.. she says no that won’t work has to be pork steaks, so go back and get the lowest priced pork steaks package 12 $ but the original was 8$ and figured I’d just pay the difference, and then she says No that won’t work has to be the same price.. she says go find one the same price.. I tell her I got the only package closest to the same price, I’ll just pay the difference she says no that won’t work.. so I say to her HERE LET ME FIX IT FOR YOU

And I grab the rotten stinking package and rip it open and dump it on the counter… and say here keep the change and walk out.

hope this email finds you well! My name is amanpreet kaur . My order no is -[protected] . I m facing issue in returning my order . The order i received has its accessories missing . I ordered online a tcl 4k 55” inches on 11 of July . When i received it , i just got a screen , i didn't receive any accessory like remote control , power cord, tv stand and all that stuff. I created a return on 14 of july . I called many a times to customer service agents , almost 10 times . But nobody has shown up to pick it up till now. Its really frustrating for me . Please resolve this issue as soon as possible . Its a really bad experience.

Thank you!

Walmart in La Plata Maryland refuse to answer their phone. I have Bettbeen calling for a week and no one will answer the phones. when you call he main number, the operator does not answer either. This is a problem and you can't even get a Manager on the phone. I have witness the employee playing around and ignore the customers. Even the employees complain about the person who is suppose to answer the phone causing he does not stay at his station.

[protected] (Phone number)

This is a Mangement problem that is being allowed.

I requested verification of employment on behalf on my minor child for government health services. We were then given info on paper, prompting us to the worknumber third party service for verification. Worst experience for requiring your own information. We were unable to login after hours of attempts and several back and fourth phone calls and prompts. The paperwork we needed would of took HR 5 min to fill out. Customer service was of no help, rude and wanted to speak with my minor child. As I am the parent requesting the info for my minor childs health benefits.

I don't complain about anything but this is about common courtesy. I get home and find my numbered parking space and my neighbor's space are taken up by a Walmart delivery truck. I wait, I wait, I wait, nothing is happening. There are unnumbered spaces for guests and deliveries just to the opposite curb. So I park there. Oh by the way, it's raining. Oh, and I have ten bags from the grocery store to carry over the lot now and up steps. The lady has been in the truck the whole time. I say, "You're in my space". Sorry? Nope. Simple apology? Nope. Instead she has the gall to tell me it's no big deal she's just making a delivery. It is a big deal when it's raining and you're carrying tons of stuff and it's YOUR space. Lots of places she could have parked. Didn't have to sit there the whole time I was waiting for my space since she was obviously done with her delivery. All I'm saying is a little consideration goes a long way. A small sorry would have been appropriate. Not telling me instead how it's no big deal. Maybe your drivers don't like their job that much but now it's my problem? Train your drivers to show some courtesy or show them the door please.

Card keeps getting denied on draft kings. They said its on your end. Tried using the chat thread twice. Got told to deposit money in my account when I have money in it. Then the chat got closed on me rude as [censored].

Called and talked to a live agent they said they would make it so I can use my card on draft kings. Went to deposit money on draft kings and my card got denied again. What in the actual [censored] are your employees doing and what kind of idiots do you have working for you? I've been trying to resolve this issue since earlier this week. Fix my [censored]ing card now please

I was at the Walmart Trenton store that day and with me I brought my very small service dog. I have all her papers, card, and doctor’s letters with me all the time. I have anxiety attacks and she can detect when I have an attack coming on. I have been taking her with me for 6 years at this location and no one has said a word to me. Anyway, I went to the self check out and I was just about finished checking out when an employee comes up to me and starts yelling at me. She screamed to get my dog out of the cart immediately. She said that dogs are not allowed in the cart. That is fine with me, if that is the rules of course I will abide by them. She didn’t give me a chance to speak. That wasn’t good enough she was still yelling at me. Even the man beside me said, “give her a break she is almost done.” The employee asked me if I wanted to see a manager. Since she didn’t give me a chance to talk, I said, sure. The manager then came, and she was pleasant and explained I cannot have the dog in the cart. I told her understand but there is no need for her to yell. She did not know what to say and was quiet when I finished packing. Then, the employee started going through my bags. She asked if I could lift my dog to see if anything was under her. Of course, she did not find anything. She then told me to leave immediately. This is against the law to throw someone out of the store for having a service dog.I was treated horribly and was discriminated against.

At this point, as I mentioned, I was sick, embarrassed, angry, and discriminated. I have MS and it was trigged off by all this commotion. Ever since this incident of November 27, 2022, I have been ill over this. My MS has flared up and I am having anxiety attacks.

I made a complaint when I arrive home. Keith and Jasmine called me but were not very cooperative. They only mentioned that the staff needs better training and needs to be improved.

As a result of the incident on November 27, 2022, I have suffered the following other damages: I have ongoing emotional pain and suffering. I am suffering from mental distress since this incident.

I returned to Wal-Mart February 6, 2023. Since the weather was not suitable for me to travel so far, I decided to take a chance. Unfortunately, this employee was at the self check out again. I proceeded checking out, without my dog of course, and I needed some help with an item. She started to approach me and as I turned all the way around, she darted to the phone and called the manager. I was standing there for quite a long time. The other employee asked me if I was being looked after and before I could say anything the other employee screamed across the way and told she called the manager. Again, I have been discriminating against and humiliated. The manager came and looked very confused. He asked what was wrong and I mentioned I did not know but I needed an item looked at. He helped me and I left.

Again, I did return due to the treacherous weather, and she humiliated me again. Talking to the other employees and pointing at me. This time I went to the manager, Keith, right after the incident and told him to please look at the video. I have not heard back from him yet.

I am appalled this kind of behaviour goes on at this Wal-Mart. I do not know this employee and I am not targeting her whatsoever. It is not a personal matter. I have tried to contact management at this location, and I have had no success in getting this matter resolved.

I would appreciate if you would get back to me regarding these incidents and come to some kind of solution.

Without prejudice to my rights of full recovery, I am willing to accept a monetary settlement being the fact I am travelling an hour to the other Wal-Mart and it is very inconvenient for me. Along, with this my health has been affected. I am under doctor’s care.

I am hoping to hear from you at your earliest convenience.