Walmart’s earns a 4.0-star rating from 8341 reviews, showing that the majority of shoppers are very satisfied with their purchases.
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Online order
I ordered a Worx trimmer edger from Walmart.com and the package said it was delivered on 18 April 2022 but it wasn’t because I have 2 cameras in my front yard. I got in touch with Walmart customer service 1800 number and they said that they will get in touch with the seller. The seller said that they will refund my money back to my account but I never received it. I keep getting in touch with them but they keep telling me the same thing. The seller is called nvrenchufang and it says that it’s out of china. This is the second time that Walmart has taken my money because I bought a $500.00 gift card in the store and the card would let me register it or make any charges on it. I called the number on the back of the card and they said that will close the card and refund my money in about 2 weeks.. I bought the card 3 January 2022 and I have dealing with trying to get my money back every since. I have sent them my receipt and a copy of my card every few weeks and they tell me the same thing. I have been hang up on several times and told that that have the wrong information. I think that Walmart should take some responsibility in the matter and give their customers back their money if they chose to deal with these people. Walmart is the one collected my money, so Walmart should be the one to give it back. Nobody has that kind to money to give away and walmart did get the money or a portion of it. These are suppose to be a multi billion dollar companies but they still take people hard earned money. Every time someone takes my money ordering through walmart they get taken through the ringer. I paid @106.00 for the trimmer too so that’s over $600.00 they have stole from me and probably numerous other customers.
Desired outcome: All I want from them is that the take responsibility and give me and other customers back their hard earned money. I don’t have a receipt for trimmer since it was bought online but order number is [protected]
Broken motorized carts
Walmart #303 in Holly Springs, MS. I have counted 8 carts at this Walmart. Today, 4 of them had "Out of Order" signs on them, plus there is one by the exit door that has been out of order for well over a year (and everybody in town knows it). There was another one that was not charged up. A nice gentleman went out to the parking lot to bring in a cart for me, but it was also run down and he barely made it to an electrical outlet. The only other cart was not available, as someone else was using it. I have severe arthritis, plus issues with my legs, and cannot walk very much. At times, it is all I can do to get into the door at Walmart. At this particular time, I am also recovering from walking pneumonia, which is still causing me some shortness of breath (although it is better). If y'all can't get it together, I will just have to start shopping at the other grocery store in town and ordering everything else from Amazon!
Desired outcome: Replacement/repair of non-working carts in Walmart #303, plus bringing total of working carts up to at least 12.
Crazy and rude cashier
I would give Walmart a zero if I could but I have to leave at least a 1-star rating. I was there on May 11th, 2022 at the Walmart on 8001 US HIGHWAY 19 PINELLAS PARK, FL. As I was paying for my stuff which totaled over $300.00 the cashier Krista G. seemed to already have a crazy nasty attitude toward me apparently she decided to go overboard when it was time to slide my car (mind you I have a cast on my hand and arm all the way up to my elbow. As I was trying to slide my debit card the machine kept dropping down and as she could see it was broken and I kept telling her that it kept canceling my card so she decided to get nasty and start yelling like a crazy woman and I finally lost my patience with her and told her as you can see it's broken and I have a cast on my hand. So I asked to speak to her manager and out of nowhere, she yelled out the top of her long Customer Service! like she was in a barn. Finally, a manager comes which I already knew she was not going to hear or listen to what happened also had a nasty attitude, and when I tried to explain to her what happened all she had to say was to go. Go? really is that how your employees treat your customers? Fix your equipment so people don't have to struggle to slide a credit card through and have your crazy cashiers go off the deep end.
Home delivery
Received a text stating my order had been delivered. Well I was literally in my driveway when I got the text. I waited around. After 2 hrs still no delivery. It also stated on walmart.com it was delivered. I called and the only thing they could do was refund me (which I wanted the product since it is not sold in our local store) or I could wait another 9-10 days for it to be delivered again? Why? It was in my area already, why should I have to wait? Where is my order? This is not the first time this has happened to me as well. That order I had to cancel unfortunately. Not very happy with Walmart delivery. Will not order again.
Desired outcome: For my order to be delivered, and when they say it was delivered.
Carpet attachment for kenmore bc4002 canister vacuum cleaner
Purchased vacuum 12/6/2020 through walmart.com paid by credit car. February 19, 2022 the carpet attachment quit working. I contacted the walmart customer care team and was told I would receive new carpet attachment free of charge in 3 - 5 days (as the vacuum was under warranty.) I called back 3/25/2022 to let them know I did not receive the part. I was told it was on back order and they would ship as soon as it was in stock. I called back on 5/9/22. Still no part. It has been almost 3 months that I have been without a vacuum cleaner. Please help me.
Dianne abrams
Email address: [protected]@triad. Rr.com
Desired outcome: I want a new and working carpet attachment for my cacuum cleaner or new vacuum cleaner.
complaing about a assistant manager at 3119 store in winnipeg,manitoba
the assisant manager at store 3119 in winnipeg manitoba likes to harress customers while they are shopping.his name is brian pederson,he follows you around the store and watches every move you make and looks at you like hes ready to pounce on you for doing nothing at all.we shop their all the time and every time we shop their he is always watching us like a hawk with that discussing look on his face.we feel very uncomfortable shopping their.he is a very discusing looking person not very friendly person at all.doesnt have any manners towards people at all.we think that he should be fired not a people person at all.why is he working for the company.we also think that he is a [censored] of a person.
HP Desktop Towers Computer Intel Core i3-10100
I purchased a refurbished computer system from Walmart through VIPOUTLET. Product was shipped to me, and after unpacking it the monitor (Display) was not there. I called Walmart who told me they e-mailed the 3rd party VIPOUTLET. They sent me an e-mail stating I would have to return everything to get credit. I borrowed a monitor and had already unpacked and registered the computer and downloaded apps. and personal information and that I couldn't return it. I was told there was nothing they could do. I talked to 6 individuals between chat and customer service who all said the same thing to send it back? In all of Walmart no one could solved my problem. So I am out a monitor because no one could solve a missing display. Do you think I am ever going to set foot in Walmart again?
Desired outcome: Some hope that the world isn't really this confused on how to handle an easy fix.
Life time Battery deal
Walmart employee worker sold me a lifetime warranty battery for my vechicle of a 2008 Suzuki XL7 luxury. I had to replace the battery 3 times since its been bought for my vechicle of a 2008 Suzuki XL7 luxury. My vechicle should be replaced with a Durlast Battery. As result, compensation is needed for all the time I could not get to appointments. Inaddition my vechicle of a 2008 Suzuki XL7 luxury would not start behind a non compatible battery.
Delivery no service
Made an order April 5, 2022, was supposed to be delivered by 11 am, kept checking time, kept telling me on Walmart site 7 mins. away 1 hour, 2 hours, after 4 1/2 I called and someone told me the driver didn't want to deliver my order. I always give 10-to-15-dollar tips, by the way. But Walmart never tried to send out another driver, cancelled the order and made sure to cancel the tip. Whenever I order I never get the right product, Walmart is actually stealing from me! I ordered a 66 oz. size of sauce, get the 45 oz @ the 66 oz. price are you kidding. Another order in April the driver was an hour late, complaining to me my order was too large and he got a flat tire, my order is too large, delirious and I felt sorry for the creep and gave him a 15-dollar tip because of the flat tire, no more Walmart, I had another problem 5/1/22 missing, wrong items delivered, same issue charging me for a pound of butter 4 sticks but only getting the 1/2 lb. for the pound price. Called store numerous times and they turned the problem around as if it were my fault, no bodies perfect, things happen etc. EVERY TIME I ORDER? So, this is what to expect, I also checked my credit card, oh boy disputes are on the way, charged me 75.00 more than what the invoice said. This ios the worse I have ever seen them do.
Desired outcome: Cancelled membership, what else, there is no resolving this issue with them, they always have an excuse, and put the blame on me?
Walmart online shopping & Walmart +
When we are trying to shop online and we are logged into out Walmart account to get items shipped because we can not get to the store, nearly every thing we want to buy says it is out of stock.
But if we log out of our account we can select the same item and add it to the cart ? Bit obvious don't you think ! then just before checkout we can log back in while the items are in our cart and then can order what we need.
Pretty [censored] unfair business practice
Desired outcome: Walmart stop being biased to Non Walmart + Customers shopping online
Bakery- Italian Bread
Friday April 29.2022
Walmart
11800 Hialeah Gardens Blvd
Hialeah, Fl 33018
I purchased two loafs of Italian Bread sliced. The items were $1.00 each totaling $2.00. I love this bread.
When I opened the package the bread's inside were hollow and not completely baked. I had to throw away both loaves away. I had to purchase more bread at a different store and pay more money. As you can see in the picture ..that was the condition the bread was sold.
Desired outcome: I would like my money back or a store credit.
Please make sure your bakers check the bread before they are taken out of the oven. The bread was not fully cooked either
My TV Purchase - Walmart Long Lake, Sudbury Ontario
Bought a 65" QLED TV and a wall mount unit from Walmart Long Lake Road on Tuesday April 26, 2022 at approx. 7:50pm. Took home the TV, unpackaged to check the pieces. There was no remote as well the legs received did not match the TV.
Contacted the Walmart Sales Rep who immediately recognize me of purchasing the TV less than 1 hour ago. Told him what has happened and he told me to come to the store next day around 11am and his manager would work something out (giving me a remote).
Went to the store as planned, met with hostility from the Customer care department. After showing them my receipt and explaining said I had to bring the TV in. Since I lived about 5 minutes form the store, went for it and return, another ordeal, the box that was sold to me on my receipt did not match the serial number of the TV that was in it. The two assistant store managers (whose name I have) inferred that I switched the TV as this was not the one I was sold according to my receipt and their box? This was so humiliating and disgusting that they would would come to that conclusion. I checked with Samsung Canada and they told me the TV I was given by Walmart was a 2018 TV sold somewhere in 2019 (asked where they could not tell me). The TV on the box and my receipt is for a 2021 TV. Not only was I not given a complete TV in a box (inclusive of the remote and correct legs). I was given an older TV maybe of less value than the $1098 plus tax I paid over to Walmart. I need help on this as it is disgusting and no one should ever be treated like this. These are the treatment a large retail giant dishes out to people like myself who are visible minority. I am a manager myself as I told the women (assistant managers). I earn a good income and one who have supported this store many years. To be told they would escort me out of the store and ban me if I spoke to the clerk is disappointing to say the least.
Desired outcome: I need the TV I purchased for $1098 plus tax.
Gas station #7304
Gas price sign showed diesel $4.759. Pump showed $4.779. I went in side and informed store that the price was wrong on the pump. They changed the price sign and said that the price was $4.779 and there was nothing that they could do. I informed them that was illegal to advertise a lower price on the sign than what is on the pump. The cashier didn’t care and...
Read full review of WalmartElectronics rep sold me an incompatible phone plan
Today, on 4/28/2022, at around 4pm, the electronics employee, who had her name tag tucked into her vest, but was a petite black woman with short hair, in her 40s or 50s, came to help me figure out which prepaid bring your own phone plan would be compatible with my phone (AT&T phone, previously T-Mobile). She advised me to use Straight Talk. Guess what? In...
Read full review of WalmartSlander
I received a call from a friend that reported I was listed in a reported related to assult in Walmart. I would like to discuss my side of the story. Your associate did the assulting after I displayed the greeter the receipt he decided to place his nasty fingers on a customers, no matter the reason, a customer should never be assulted. It is understood unless you are a trained office you can not assult a customer.
Read full review of WalmartPolicy on giving out customer PD number
I purchased a pair of Ray Ban glasses for my son. After both lens that darken when he goes outside the total was almost $400. No problem, we bought exactly what we wanted. The problem is after I paid for the glasses, my son asked for his PD number. My son had autism, and enjoys playing his virtual reality game. To see properly using his VR headset he needs to order lens that fits into the headset. In order to purchase these he needs his prescription as well as the PD number. We were told Walmarts policy is not to give this number out. I would have to get it from his eye doctor. The eye doctor is also in Walmart. I called the doctor office and was told they didn’t measure the PD. I could go on you tube for instructions to measure it myself.
This is unacceptable. This number is personal information about my son, for whom I purchased Walmart glasses. Walmart Vision center, to my knowledge doesn’t even sell the lens for his virtual reality game. So, him knowing this number will not even affect the sell of his glasses.
Desired outcome: This could easily be remedied by giving my son his PD number when we go to pick up his new, already paid for glasses from the Walmart vision center on Liberty Highway in Anderson, South Carolina.
Online shopping
I put in my first online shopping to picking order for 1807 Craig Rd, North Las Vegas, Nevada, Supercenter. The online site is VERY EASY to go through and with in a matter of minutes I had the things ready to be paid for. I asked my boyfriend to pick it up for me because I live an hour and a half away. I was given the option to add his name for the pickup which again I was thrilled about. That was the last positive experience I had during this whole transaction.
I wasn't told he would have to have the app, just his ID. I was told he would have to "checkin" before arriving, I wasn't told I w
Couldn't checking because the app wants access to your location, and I wasn't told how to contact anyone if there was an issue. My bf drove 20 min. Out of his way, pulled in, sat, decided to walk into the store after being at work, was told "they couldn't help him and to call a number" he called, I called, I called the store, he called again and no one answered. How are we supposed to figure this online pickup crap out if no one at your business gives customer service? One more reason walmart is pushing me to target and smiths.
Ps. Asking for my desired outcome and then giving me a limit of 250 character but nothing to show how many i'm tryping... Again, better communucation.
Desired outcome: Desired out come? Better communication. Better PRE instructions. Better after order placed instructions. Actually have customer service oriented employees. Ship the order to my house for free.
Jewerly/Keepsake Mother's Ring
My son purchased me a Mother's Ring with 4 stones. This purchase was done in 2007. He went with real birth stones not synthetic.
In 2015 one of the stones fell out. Took it to Wal-Mart for it to be sent off and have stone replaced.
In 2016 my son passed away from cancer that he was fight since he was 12 years old.
In 2018 the same stone fell out took it to same Wal-Mart they sent it off and replaced the stone again. I was so so appreciative!
In 2019 the same stone fell out took it back to the same store to have the stone replaced. After a month I got it back saying they would not do anything about it.
Something it wrong with the design of the ring if the SAME stone kept falling out. What hurts my heart so much is the stone that kept falling out is/was my son's birth stone that passed away. My son had all their names engraved on the ring along with my husband name and birth stone.
I still wore the ring because it is everything to me because my son was gone! After I would have surgery that was the first thing I put back on.
The end of 2021 I noticed that my husband's birth stone fell out. I have since put the ring away so I do not lose anymore stones!
There is definitely something wrong with the design to this ring.
Desired outcome: Desired outcome is to have the real stones replaced and made so they don't fall out anymore. I DO NOT want a replacement, just the original fixed
Renton, Wa store experience
But… the main reason I won’t go back to this store is because of the blaring Deaf Leopard rock music. Gee, why wouldn’t I want that? Every 20 something millennial does! Enjoy!
You're loosing customers that walk in, and turn around and leave (for Target)
Desired outcome: No blaring music while I'm trying to shop
Automotive service destroyed by car and negligence in customer service
On 3/13/2022, I took my car into the shop for an oil change. No problems were noted in the performance of the car. The mechanic changed the oil without a top treatment. A top treatment was purchased so he went back and did it again. I drove the car and 10 miles later and it was pouring out burning oil. Took my car to Carpenter’s Auto (North Augusta) on...
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About Walmart
Walmart is known for its low prices and wide selection of products. The company offers a variety of goods, including groceries, clothing, electronics, home goods, and more. Walmart's online store, walmart.com, allows customers to shop for products from the comfort of their own homes and have them delivered directly to their doorstep.
In addition to its retail operations, Walmart is also involved in a number of philanthropic efforts. The company has donated millions of dollars to various charitable organizations and has launched initiatives to support education, hunger relief, and sustainability.
Walmart has faced criticism in the past for its labor practices and impact on small businesses. However, the company has taken steps to improve its image and has implemented policies to increase wages and benefits for its employees.
Overall, Walmart is a major player in the retail industry and continues to expand its reach both in-store and online. With its focus on low prices and customer convenience, the company is likely to remain a popular shopping destination for years to come.
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Overview of Walmart complaint handling
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Walmart Contacts
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Walmart phone numbers+1 (800) 966-6546+1 (800) 966-6546Click up if you have successfully reached Walmart by calling +1 (800) 966-6546 phone number 23 23 users reported that they have successfully reached Walmart by calling +1 (800) 966-6546 phone number Click down if you have unsuccessfully reached Walmart by calling +1 (800) 966-6546 phone number 25 25 users reported that they have UNsuccessfully reached Walmart by calling +1 (800) 966-6546 phone numberCustomer Service+1 (800) 925-6278+1 (800) 925-6278Click up if you have successfully reached Walmart by calling +1 (800) 925-6278 phone number 8 8 users reported that they have successfully reached Walmart by calling +1 (800) 925-6278 phone number Click down if you have unsuccessfully reached Walmart by calling +1 (800) 925-6278 phone number 8 8 users reported that they have UNsuccessfully reached Walmart by calling +1 (800) 925-6278 phone numberCustomer Service+1 (866) 925-2432+1 (866) 925-2432Click up if you have successfully reached Walmart by calling +1 (866) 925-2432 phone number 4 4 users reported that they have successfully reached Walmart by calling +1 (866) 925-2432 phone number Click down if you have unsuccessfully reached Walmart by calling +1 (866) 925-2432 phone number 3 3 users reported that they have UNsuccessfully reached Walmart by calling +1 (866) 925-2432 phone number+1 (877) 937-4098+1 (877) 937-4098Click up if you have successfully reached Walmart by calling +1 (877) 937-4098 phone number 5 5 users reported that they have successfully reached Walmart by calling +1 (877) 937-4098 phone number Click down if you have unsuccessfully reached Walmart by calling +1 (877) 937-4098 phone number 13 13 users reported that they have UNsuccessfully reached Walmart by calling +1 (877) 937-4098 phone number
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Walmart emailshelp@walmart.com100%Confidence score: 100%Support
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Walmart address850 Cherry Avenue, San Bruno, Florida, 94066, United States
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Walmart social media
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 18, 2024
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