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Walmart Complaints 2769

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11:54 am EDT
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Walmart Air mattress/return

7/4/22 about 7:15 a. m I went to EXCHANGE an air mattress couldn't find my receipt at the time. I was told I couldn't EXCHANGE it. Why? I never got the right understanding. At least 3 workers including the manager, with an attitude, come out to to tell me I couldn't EXCHANGE. Gave me some lame excuse about the manufactory or some crap. Then I was questioned about when and how did I purchased it. Which was odd because all I wanted was an EXCHANGE and it says clearly on the box "Must be returned sealed and unopened within 90 days for refund. OPENED AIRBEDS AVAILABLE FOR EXCHANGE ONLY." So why was I humiliated and embarrassed and treated like a criminal just to get an EXCHANGE for a dang air mattress? Does walmart policy apply to everyone? Or certain people? Finally, I found my receipt. I guess the manager didn't like that, so the she issued a final sale on my receipt. Why? So I guess if something happens to this mattress I'm just out of luck. Right? Never had a problem with walmart before. I'm very upset about this situation!

Desired outcome: I want an apology and a legit receipt for my purchase. And I would like a response please.

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7:28 am EDT

Walmart poor customer interaction/ bad language

I go in Walmart almost daily i am a day-to-day grocery buyer. i have noticed the same female numerous times she doesn't were a name tag Walmart vest or shirt but I'm sure she works in the deli of Walmart #2489, anyway her language needs to be addressed the wall of cheese and pizzas isn't soundproof and S--- and F--- are not appropriate words for the workplace. I only say anything this time because the mornings of the 28th and 29th of June I had my granddaughter with me and that's not acceptable in my opinion on the 28th I mentioned the language to a older gentleman decorating cakes and with his apology for her left the issue but again the next day he apparently did nothing about the problem which has led me to you.

thanks for your attention in this matter

sincerely Stan

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3:03 am EDT

Walmart Dual multimedia receiver with/ bluetooth

On 6/29/22, I visited the Harrisburg Walmart (Grayson Rd.) to return a DVD player I bought for my vehicle. I have receipt and original packaging. I purchased the additional warranty in case there were any problems at a later time.

DVD does not play movie, will give you sound, but no picture. When I return the item, I'm told that the Serial. No. does not match the box. The serial number was never checked when I purchased the DVD player. Now Walmart wants to take no responsibility for ensuring that I am returned my $147+ I simply wanted to exchange the model for another one, and even with the added protection I bought, I'm still left with a DVD player that does not work.

The manager Skye was very rude when she came to assist the customer service associate I was already dealing with. She told me she could call someone else to give me the same response that she gave me that my money would not be returned. This was very unprofessional of her and in the moment when I expected service, I got anything but... Walmart never checked the product before the sale, and now wants to make me the blame for their failure to ensure the quality of the product they sold me. WILL BE MY LAST TRIP TO HARRISBURG WALMART!

Desired outcome: I would like my $147.00 returned with the protection fees included as well. In the future I hope that Walmart will be as vigilant about checking what you sell as much as you check what is returned.

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5:09 pm EDT

Walmart Number of servings not as indicated on box

Sunday, June 26, 2022, at 4:50pm

Product:

Great Value Crispy Battered Fish Fillets Made from Whole Fillets

Complaint:

Opened up package to prepare for dinner, placed all on baking sheet and

counted only 9 fillets and not 10 fillets as stated on the box.

Purchased at Walmart / Route 64 / Asheboro NC 27203

Desired outcome: I'd appreciate an explanation and refund.NOTE: This is the 2nd time this week I've paid for and received less product than specified

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10:00 am EDT
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Walmart Employee Issue

I made a purchase at 1549 Rte 9, Clifton Park, NY, Store #2844, on 22 June 2022. I utilized self-checkout. On my way out I did not show the receipt checker my receipt. I did this because I do not believe that she does her job correctly or efficiently. She takes the receipt and marks it with a highlighter without verifying any of the purchases. The lady who checked out next to me only rang out two of the items from her cart and did not pay for the rest. The receipt checker again placed the mark on her receipt without verifying any purchases. As I was walking out, she yelled out "you no pay", at which point I absolutely turned around and confronted her about what she said. I told her do not accuse me of stealing. She would not repeat it what she had said. Then I went to leave for the second time, which she then proceeded to yell out again "you no pay." I understand that the whole thing could of been avoided if I had just shown her my receipt in the first place, but why should i waste my time and patience when she does not verify any of the purchases? That does not excuse her accusing me of stealing and yelling out in front of other customers that I did not pay for my items. That does not excuse her of boldly disrespecting customers. I have attached a photo of my receipt for your use.

Desired outcome: The desired outcome would be for retraining of this employee. Retraining of both customer service as well as explaining to her duties and responsibilities. I would like to hear back from the company.

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12:01 am EDT

Walmart My Pillow MADE in America

Go Woke, Go Broke! If you are trying to run off customers, this is a good start! I bought two My Pillows from Wal-Mart. I love them. You ARE alienating your customers! I stopped shopping at Target years ago! Keep it up, I'll stop shopping at Wal-Mart too!

Desired outcome: Bring back My Pillow Products

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3:54 pm EDT

Walmart Customer service

I was at the Walmart in Darlington SC today 6/20/22 at approximately 2;30 in craft department. I asked two ladies if I could get someone to cut the material for me They responded that they would be with me in a moment. I went back to counter and waited and waited. They (both of them) finally came to counter and I showed the lady the vinyl tablecloth material I wanted. After punching numbers into her little hand held she proceeded to find the machine for pricing the the material She then proceeded to get the wrong material. I told her that was that wrong one showed her the one I wanted and after clicking her tongue and having a look of disgust come on her face I told her not to bother helping me and that customer service apparently wasn't anything she had ever heard of. I proceeded to customer service and told the manager there about incident and the employee standing there next to her laughed and said "That sounds like?" I didnt understand the name she called but apparently she was well known for her attitude. I then left my buggy and told them they could put it back on the shelf

There are to many stores begging for good customers and willing to help them. I refuse to shop at this store anymore. Sick of being treated like this everytime I go in.

And they wonder why they cant make any money at this store? Look at the clientele that you are drawing in with this attitude

Bonnice Lane

[protected]@yahoo.com

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8:59 pm EDT

Walmart Walmart+

I would like someone to contact me in regard to a Walmart+ driver that just came to my house under the influence or not mentally stable. Absolutely unacceptable. I will not post the details here as I have already filled out some customer service email form that was lengthy. I am worried about the driver delivering goods to anyone else in the area. I will cancel my Walmart+ account and shop elsewhere if this is not resolved.

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2:11 pm EDT

Walmart Walmart policy

Over the years I have spent thousands of dollars at Walmart. It's a very convenient place to shop as they carry most household items anyone could need. Today however I have found out they are discontinuing my pillow products. Mike Lindell is a true patriot digging for the truth about the stolen election. Walmart is against Lindell and for Marxist organizations like BLM. As of now and this time forward I will boycott Walmart and never spend another penny there. Instead I will support local businesses including grocery stores, hardware, sporting goods or any goods. Walmart has seen the last of my dollars. I encourage others to do the same.

Desired outcome: Not to give woke companies a dime of my money.

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4:53 am EDT
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I went to Walmart store # 01153 Macon, GA on Harrison Road on June 14, 2022. I explained to the people greeter and customer service that I was bringing back a product. I got to the desk of customer service to exchange the ceiling fan light kit. I was refused the right to exchange it, because a sales associate lied to a manager and said that I cursed them...

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12:52 am EDT

Walmart Having work on the building were pickups are received.

Today we picked up a item from pickup and while there, workers working on the side of building caused dust and pieces of the wall to fall on our SUV. The items

are white and yellow and have covered the enter SUV. This is new SUV and those workers may have damaged the paint. Why you would allow pickups with this work going on is not a very good idea. There were also numerous vehicles picking up items along with us. Jackson Super Center, North Jackson, TN

Terry and Dana Moulder

33 Chancellor Place

Jackson, TN 38305

[protected] (H)

[protected]

Email: [protected]@charter.net

Desired outcome: Have the SUV washed and if the paint is damaged, pay for a new paint job. The entire SUV is covered with this stuff.

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7:41 am EDT
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Walmart Visa gift card

Received a Walmart prepaid Visa gift card and it will not register online. I tried calling the customer service number on the back of the card and was placed on hold for over 20 minutes. When the person came back on the phone they said they had reset the card and that I should try to activate it again after an hour had gone by. I tried again after many hours and it still will not activate. Date of call 6/13/2022

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11:08 am EDT
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Walmart Walmart plus membership

I am a 65 y/o customer living in a nursing rehab home.

I do not drive or have access to a car. I relay on Walmart plus membership to order products.

The issue is if I order a small item it comes from store stock.

I have no choice on if it comes from store stock or is mailed to me on the website.

If the item is small they charge me $5.89 fee for it being under $35

I have no choice on how it’s delivered.

This has been going on for 11 months

I call customer service and they always credit it back but my most recent order of $4 had a $.99

I called customer service and she argued with me and told me $35 or less had the fee and I was wrong

It’s a program error

Walmart plus is no delivery fee and no minimum purchase

I cannot renew my membership with customer service speaking to me as your rep did this morning

Desired outcome: Fix program Amir do not advertise free delivery and no minimum purchase

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2:32 pm EDT
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Walmart Self Checkout

I was at the store 800 West Warner Rd,Chandler AZ between 10:30 and 11:00 AM 6/10/22. I tried to purchase over $52 worth of merchandice, but kept getting error messages. I have over $7000 in my bank account, so to be "declined" is perplexing. I tried several times with the associate standing literally inches away from me, offering no help. When I finally gave up and walked away (without my "purchases"), I got a "thank you" from this associate. I'm having a hard time shopping with Walmart after several issues in the past which sent me to a competing company. This is not the first time I have had problems with the self checkout, and I have no problems with other stores' self checkouts. I will be watching my account very carefully to be sure the amount is not charged to me.

Desired outcome: Fix your self checkout, or get employees who aren't afraid to interact, or are proactive in customer service.

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3:07 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

I called to see if I could come in to take advantage of the 40% discount for another pair of glasses. I previously had my eye exam at this location in October 2021, so I was not due for another exam. I was not experiencing any eye problems... also, I did not like the eye doctor. She was very unprofessional, and I was not planning to return. Upon my arrival...

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7:28 am EDT

Walmart Service

Tried to help an employee and he literally yelled at me for picking up an empty box for him telling me it was illegal?

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6:26 pm EDT

Walmart N. Ft. Myers Walmart security/manadgement

May 6th..today 3:45 after work parked a bike by a tree like I've done regularly for 6 years. 2 times in the last week I've been hassled by security like a bum. Manadgement didn't seem to care, so I'll be going to Publix & Winn Dixie now, the dollar store and Target for clothes. N. Ft. Myers Florida Walmart thanx

Desired outcome: Be nice to all your customers, and let them park wherever they want that is safe for them.

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1:52 pm EDT
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Walmart heating pads

my order was place about a month ago and i still have not received it very bad service will not order from walmart again.AND HERE IT IS 6/7/22 AND STILL NO ORDER WHO TAKES CARE OF THIS ORDER AND WHY IS IT KEEP DELAYING PLEASE SEND MY ORDER FOR THE LAST TIME BAD SERVICE VERY BAD

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10:00 am EDT
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Walmart Women’s Clothing

I ordered a yellow dress with pockets on May 30, 2022 on Walmart’s app and it was in stock when I ordered it. I also ordered other clothing with this order. Walmart delivered my other items but still hadn’t delivered this one which was supposed to be already. But today, June 3, 2022, they notified me and cancelled this item with no reason. I looked at the item and now it is sold out. I am very upset as I ordered it when it was in stock and now the two sizes i wear are sold out. Walmart should have shipped that right after I ordered it like they did the other items.

Desired outcome: I want what I ordered: Time and Tru short sleeved tiered knit dress for women with pockets, Yellow XXL or XXXLI ordered this first before it supposedly isSold out. Or I want store credit for the price with taxes for the item.

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6:51 pm EDT
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Walmart Fees charged for canned pop

June 2, 2022 10:10 a.m.

I purchased 2 12-packs of Diet Dr. Thunder soda pop.

In the fees I was charged $7.20 for can fees instead of the regular $2.40 which is 10 cent refund per can when dispossed of. They charge 3 times that so they are profitting 20 cents for every can of pop customer's purchase.

I keep getting the run around that I purchased 2 12-packs for $7.36. Duh, I know that. I object to the additional can fee of 30 cents per can instead of the 10 cents repaid when returning.

Desired outcome: Please refund and stop over charging customers three times the can return fee.

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About Walmart

Screenshot Walmart
Walmart is a multinational retail corporation that operates a chain of hypermarkets, discount department stores, and grocery stores. The company was founded in 1962 by Sam Walton and has since grown to become one of the largest retailers in the world. Walmart's headquarters are located in Bentonville, Arkansas, and the company has over 11,000 stores in 27 countries worldwide.

Walmart is known for its low prices and wide selection of products. The company offers a variety of goods, including groceries, clothing, electronics, home goods, and more. Walmart's online store, walmart.com, allows customers to shop for products from the comfort of their own homes and have them delivered directly to their doorstep.

In addition to its retail operations, Walmart is also involved in a number of philanthropic efforts. The company has donated millions of dollars to various charitable organizations and has launched initiatives to support education, hunger relief, and sustainability.

Walmart has faced criticism in the past for its labor practices and impact on small businesses. However, the company has taken steps to improve its image and has implemented policies to increase wages and benefits for its employees.

Overall, Walmart is a major player in the retail industry and continues to expand its reach both in-store and online. With its focus on low prices and customer convenience, the company is likely to remain a popular shopping destination for years to come.
How to file a complaint about Walmart?

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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Walmart. Make it specific and clear, such as "Incorrect Billing at Walmart" or "Poor Customer Service at Walmart Store #1234".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as customer service, product quality, pricing discrepancies, or store cleanliness. Be sure to mention:

  • The specific location or online service of Walmart involved.
  • Descriptions of the product or service that led to the complaint.
  • The date and time of the incident or issue.
  • Any conversations or interactions with Walmart employees.
  • Steps you have taken to resolve the issue, including any communication with Walmart customer service.
  • The response or lack thereof from Walmart regarding your complaint.
  • How the issue has personally affected you, such as inconvenience, financial loss, or distress.

5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information such as credit card numbers or social security numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Walmart, whether it be a refund, exchange, apology, or other actions.

7. Review before submission: Carefully review your complaint for clarity, spelling, and accuracy. Ensure all the information provided is complete and reflects the issue truthfully without exaggeration or false claims.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all required fields and that your contact information is correct in case you are contacted for further information.

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Overview of Walmart complaint handling

Walmart reviews first appeared on Complaints Board on Jul 20, 2006. The latest review Over charge of medication was posted on Mar 21, 2025. The latest complaint SCO host was resolved on Jun 13, 2023. Walmart has an average consumer rating of 2 stars from 2838 reviews. Walmart has resolved 755 complaints.
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  1. Walmart Contacts

  2. Walmart phone numbers
    +1 (800) 966-6546
    +1 (800) 966-6546
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    18%
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    Customer Service
    +1 (800) 925-6278
    +1 (800) 925-6278
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    Customer Service
    +1 (866) 925-2432
    +1 (866) 925-2432
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    +1 (877) 937-4098
    +1 (877) 937-4098
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  3. Walmart emails
  4. Walmart address
    850 Cherry Avenue, San Bruno, Florida, 94066, United States
  5. Walmart social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Mar 25, 2025
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